Santa Anita Park jobs

Job Description The Bartender is responsible for accurately and efficiently preparing cocktails, beer, wine and non-alcoholic drinks. The Bartender ensures that guests receive the correct order, while providing friendly & attentive service. This role may be assigned to a Service Bar, Guest-facing bar, or a combination of both depending on business needs. The highest in ethical business practices along with excellent guest service skills are essential to the success of this position. This position requires a high degree of interaction and thorough verbal communication with individuals at all levels internally and externally. Job Requirements: Requires in-depth knowledge of all aspects of bartending and cocktail preparation Must be able to lift and carry fifty (50) pounds, also twist, bent, push, pull, turn and reach. Ability to handle various requests in an efficient manner Accurate cash handling skills Have the ability to stand for an entire 8-hour shift Must maintain a safe work environment at all times Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish Must be able to comfortably utilize mobile device to communicate with guests using appropriate language and professional tone Must be able to read and comprehend online orders Must be able to perform basic functions in the digital ordering system to maintain accurate product offerings, refund or credit guests as needed, and submit daily reports Must utilize excellent guest service skills to enhance the SAP experience and meet the needs of guests with a positive and upbeat attitude Must be well-organized and have ability to multi-task in a fast-paced environment Must satisfactorily fulfill all department training requirements Job Duties: Fulfills online orders efficiently, accurately, and with a sense of urgency Pays close attention to product and order accuracy Keeps staging area and pickup window organized and free of clutter Effectively communicates any necessary changes to an order Processes order transactions as needed through the online system and in-house POS; Follows SAP's Cash Handling Policies & Procedures Mixes cocktails using liquor, juices, soda and mixers. Blends, shakes or stirs drink according to SAP recipes and standards, using jigger, spoon, shaker or blender. Rotates liquor, bottled beer and wine inventory. Maintains security of all bar supplies. Fills ice bins as needed, using scoop and pail. Changes soda boxes, beer kegs and CO2 when needed. Prepares and cuts up garnishes. Restocks all bar supplies, including stirrers, straws & napkins. Requisitions necessary liquor & bar supplies from warehouse according to SAP standards and policies. Completes monthly inventory of product according to SAP standards & policies. Cleans all surfaces during shift and end of shift. Effectively communicates any necessary changes to an order Prepares or puts finishing touches on food and beverage orders Manages customer communications through the online ordering platform to ensure high levels of service and guest satisfaction Resolves guest issues in a timely fashion, or escalates to the appropriate Job Duties: Provide excellent customer service by taking orders, preparing them efficiently, and building a rapport with clientele Handle card and cash transactions, ensuring that all funds in the cash drawer are accounted for by the end of the shift Keep an eye on patron intoxication levels and respond appropriately Identify belligerent customers, and work with management when needed to maintain a safe environment Clean the bar and the surrounding area of spills and other messes as needed Other duties as requested

Role: IT Help Desk Tier 1 Reports to: IT Manager 2 Program: 9012- Housing Development Department: IT Setting: 100% Onsite Schedule: Monday - Friday, 8:30am - 5pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: The Help Desk Tier 1 is responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. The IT Technician is also responsible for providing technical assistance and support related to company-supported telephones, copiers, printers, computer systems, hardware, and software, and other miscellaneous equipment. Essential Duties and Responsibilities: Diagnose and resolve technical hardware and software issues (network, printer, cameras, telephones, and/or server support) - ask questions to determine the nature of the problem. Responsible for setting up workstations with computers and necessary peripheral devices. Responsible for installing and configuring appropriate software and functions according to specifications. Offer daily operations and systems support to employees in person, via phone, or email. Troubleshoot hardware and software issues in person, remotely, and via phone. Verify the functionality of hardware and software components. Follow up with users to ensure resolution of issues. Identify and escalate situations requiring urgent attention. Inform management of recurring problems. Log all help desk interactions; Track and route problems and requests, and document resolutions. Redirect problems to the correct resource. Research questions using available information resources. Stay current with system information, changes, and updates. This position will drive to our various locations to serve and assist. Qualifications: Associate's Degree in Computer Science or related field preferred Minimum two (2) years of experience in troubleshooting and providing help desk support Minimum two (2) years of experience in computer networks and systems maintenance Minimum two (2) years of customer service background Requires a valid and clean driver's license, auto insurance, and reliable transportation Ability to meet deadlines and manage stress effectively in high-pressure situations Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience A strong sense of discretion and confidentiality is required Strong experience in Microsoft Suite Working knowledge of fundamental operations of relevant software, hardware, and other equipment Preferred Qualifications: CompTIA A+ Certification Bachelor's Degree in Computer Science or related field is a plus Job Description Work Environment: Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist, and sit throughout the day

Role: On-Site Property Manager Reports to: Assistant Director of Property Management Program: 2400-Housing Development Department: Other Housing Projects Setting: 100% Onsite Schedule: Monday - Friday, 8:00am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: The People Concern (TPC) and their new real estate affiliate TPC Homes are redefining the guiding philosophies and practices for property management at permanent supportive housing (PSH) projects to better suit the needs of our program participants. The On-Site Property Manager for PSH buildings is responsible for overseeing day-to-day operations, ensuring resident well-being, and maintaining the property's overall functionality. Key tasks include tenant relations, lease enforcement, property maintenance coordination, budget management and reporting, compliance with relevant regulations, day-to-day janitorial and minor maintenance repairs. The On-Site Property Manager plays a crucial role in fostering a supportive living environment for residents, addressing concerns promptly, and collaborating with our case management services team to enhance the overall quality of life within the PSH communities. Effective communication, organizational skills, and a trauma-informed care approach are essential in this role. In this role, you will be managing and living on-site at our community, which has 22 rentable units. Essential Duties and Responsibilities: Oversee all aspects of property management for both buildings, including rent collections, coordination of repairs and maintenance, unit turnovers, required reporting, tenant recertifications and annual rental subsidy increases. Conduct regular internal unit inspections and ensure compliance with government entity inspections. Prepare deposits, post payments into applicable finance systems, maintain accurate resident ledgers and adhere to established timelines. Ensure resident files align with compliance regulations and contain accurate information. Assist clients in securing rental assistance and navigate lease-related issues. Lease up vacant units, including identifying prospective tenants, showing apartments and managing lease signings, coordinating with the supportive services team and property management leadership. Process lease violation notices and coordinate with legal counsel when necessary. Collaborate with the supportive services staff at each property to assist residents in maintaining their housing by identifying issues and problem solving together, including by implementing TPC's four step retention policy. Serve as the primary point of contact for work order submissions, coordinating with the maintenance team. Respond professionally and promptly to resident complaints and concerns. Collaborate with maintenance staff to process work orders efficiently. Manage third-party vendors and contractors accessing the property. Implement Trauma Informed Care, Harm Reduction and Housing first principles in the work with residents. Work with property management leadership to generate regular reports. Upload relevant files and other information into Yardi or other designated software systems for accurate tracking. Responsible for general cleaning of the building and property which includes sweeping and mopping floors, vacuuming, washing windows, cleaning and stocking restrooms, emptying trash, etc. Assist with the completion of minor repairs, including interior and exterior building and property grounds, buildings and equipment. Implement a schedule of regular evaluation and preventative maintenance/repair tasks of the building and property ensuring the safety of the buildings from fire, flood, and other hazards. Maintain inventory of supplies and tools. Responsible for cleaning and sanitizing of offices, restrooms, dining areas, dorms and common areas. Assist with set-up and clean-up of events and with the pick-up, loading, and unloading of supplies and donations. Communicate regularly with all members of the team, to ensure effective two-way communication concerning maintenance issues. Qualifications: High School Diploma or GED or Equivalent Minimum 1-year related multifamily property management experience in supportive housing. Knowledge of HUD/Fair Housing and Public Housing Authorities rules and regulations. Working knowledge of workplace safety and illness and injury prevention practices. Detail oriented with good time management, organizational, written, verbal, and interpersonal skills. Able to learn quickly and work effectively. Current, valid California Driver's License with an acceptable driving record. Preferred Qualifications: Bachelor's degree Experience working with or for supportive services providers. Familiarity with AppFolio and other property management software. Experience creating and managing budgets. Self-starter with the ability to stay ahead of the curve. Job Description Work Environment: This position requires the manager to live on-site in a provided one-bedroom unit with washer/dryer located at the property with compensated rent. Indoor office environment. Will be required to walk or drive to both buildings (5 minutes apart). On-call after-hours and on weekends to address any emergency work orders and/or other building emergencies. Regularly required to sit, stand, bend and occasionally lift or carry up to 25 pounds on a regular basis. May need to bend, stoop, twist, and sit throughout the day.

Role: Case Manager Reports to: Program Manager Program: 1603- Housing Retention Department: Permanent Housing Setting: 100% Onsite Schedule: Monday - Friday, 8am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients' housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing. Essential Duties and Responsibilities: Maintain a caseload of approximately 20 high acuity Clients for intensive case management services (up to 40 if low acuity). Develop relationships with Clients with a focus on facilitating independence and maintenance of improved physical and mental health. Collaborate with LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within Clients' treatment team. Engage Clients and implement interventions with an approach emphasizing Client choice, harm-reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing-first principles, and professional boundaries. Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals. Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning. Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes. Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources. Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations. Maintain confidentiality of Client information per HIPAA and internal agency guidelines. Assist Clients in applying for and obtaining all benefits to which they are entitled. Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services. Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration. Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed. Communicate effectively with property managers and other third party partners. Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings. Adapt workload as directed by supervisor in response to funder expectations. Other duties, as assigned. Qualifications: High School Diploma or GED or Equivalent Bachelor's degree preferred; or a minimum two years' experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience. Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers. Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record. Willing and able to transport Clients in your personal vehicle. Preferred Qualifications: Bachelor's Degree Demonstrated knowledge of case management, preferred. Job Description Work Environment: Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise and odor. May need to bend, stoop, twist, and sit throughout the day.

Role: Housing Navigator Reports to: Program Manager Program: 1705- Navigation Department: Coordinated Entry Setting: Not 100% Onsite Schedule: Monday - Friday, 8am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: In collaboration with the Department of Mental Health Interim Housing Program (DMH IHP), the Housing Navigation Program is responsible for providing housing-focused supportive services for people experiencing homelessness with the goal of helping them identify, apply for, secure, and move into permanent housing. As a vital member of a multi-person Housing Navigation team, housed within the Housing department, this role bridges a critical gap in services in the Los Angeles Continuum of Care (LA CoC). This is a fast-paced role that operates 'in the field' with clients and is also required to partner with staff and clients at Interim Housing sites within the agency. The role is responsible for preparing housing applications, must have a strong focus on attention to detail, and will report to the Program Manager for the timely processing of any documentation submitted to the Housing Authority, Permanent Supportive Housing providers, or private landlords on behalf of program-enrolled clients. Essential Duties and Responsibilities: Carry a case load of 20-25 clients to prepare and ensure that their housing interventions are successful, as signified by the signing of a lease. Developing a housing plan in collaboration with the client detailing clients' needs for housing. Completing the County approved Coordinated Entry System Los Angeles Homeless Assessment Tool in HMIS within one month in partnership with IHP staff. Ensure that all required documents are uploaded into HMIS within 3 months of client entering IHP. Assist clients with obtaining identification and Social Security card, verification of disability, verification of homelessness, and other documents needed for permanent housing as needed. Serving as the client's Point of Contact for permanent housing resource matching. Notifying the client's additional treatment providers when a client is matched to a permanent housing resource. Completing housing applications, including the Universal Housing Application within seven days of invitation. Working with the clients to locate available permanent housing units, transporting and accompanying the client to view available units, and completing a rental application prior to the voucher's expiration date Identifying housing resources and developing relationships with property owners, property management companies, and landlords to increase the permanent housing opportunities for clients. Transporting clients to property management/housing authority offices to complete applications and execute leases. Assisting clients in understanding the requirements of the lease, the lease up process, and expectations for tenancy. Assisting clients with obtaining security deposit, furniture and other household goods. Assisting in arranging for and supporting the details of the move to permanent housing and providing transportation. Reviewing and negotiating leases with landlords/property managers, conducting unit site visits and providing support to the participant regarding budgeting for housing expenses. Ensure warm handoff to permanent housing case managers as appropriate. Within the oversight of Program Manager and supervisory team, collaborate with assigned DMH IHP site staff to effectively communicate, problem solve, and provide services to clients identified for Housing Navigation. Maintain up to date, accurate, and complete data and progress notes, records, and communication logs regarding referrals, housing applications, and coordination with outside partners and as required by the project and its funding sources Maintain a current, thorough knowledge of Housing Resources and various subsidy types inclusive of Permanent Supportive Housing providers in our community Establish and maintain effective working relationships with HACLA, HACOLA, DHS, DMH, and other community housing resource providers Attend and participate in supervision, staff meetings, trainings, conferences, workshops, and special projects to promote professional development Qualifications: Bachelor's degree in related field (Social Work, Community Organizing, or other Human Services) and one years' full-time experience working with people experiencing homelessness, preferably those living with mental illness and / or substance addictions; or an equivalent combination of education and experience Knowledge of homeless social service providers and Coordinated Entry System Able to communicate and interact with subcontractors, housing providers and community partners in a culturally competent manner Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment Able to work effectively with a wide range of constituencies Job Description Work Environment: Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist, and sit throughout the day

Role: Intake Specialist Reports to: Program Manager, Housing Intake Services Program: 1603-Housing Retention Department: Permanent Housing Setting: 100% Onsite Schedule: Monday - Friday, 8am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: The Intake Specialist, Project Based Housing will support the Program Manager, Housing Intake Services and participate in the intake process for individuals referred to our housing programs. The Intake Specialist, Project Based Housing will be knowledgeable about the housing application process including eligibility for various vouchers and subsidies as well as appropriate documentation required for each application. In order to promote efficient lease-up processes, the Intake Specialist, Project Based Housing will work to ensure that applications are completed in a timely manner and submitted to the appropriate entity. This includes HACLA, HACoLA/LACDA, Brilliant Corners, and property management applications. Essential Duties and Responsibilities: Ensure outreach, intake, and assessment progress notes are completed for all referrals to project-based sites within timeline specified in DHS Housing for Health Intensive Case Management Services statement of work. Screen newly referred clients to ensure they meet eligibility requirements. Complete housing authority applications and submit to supervisor for review in a timely manner. Enter referrals into DHS database (CHAMP) and LAHSA database (HMIS, RMS) in a timely manner. Review housing subsidy / voucher applications (HACoLA/LACDA, HACLA and Brilliant Corners) and property management applications to confirm accuracy and completion and audit files to ensure access to required supportive documentation. Ensure that non-eligible clients have documentation supporting determination of ineligibility and that they are referred back to appropriate alternative services. Ensure accurate data entry needed for all reporting requirements and outcomes. Oversee creation of initial individual client physical chart development to ensure appropriate file maintenance for audit purposes. Use a client-centered approach that includes Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles. Maintain client confidentiality at all times and follow HIPAA laws as well as other applicable state or local laws. Ensure adherence to all agency, department, and program policies and procedures. Coordinate appointments, transportation, and follow-up services for Clients to ensure they have necessary documents needed to complete applications. Directly transport Clients in personal vehicle to various agencies and in the greater Los Angeles area to decrease barriers to housing. Communicate effectively with property managers and other third party partners. Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings. Qualifications: High School Diploma or GED or Equivalent Valid Driver's license, reliable car, auto insurance that meets state requirements, and an acceptable driving record. Two years of equivalent experience or Bachelor's degree and one year experience providing services to individuals living with mental illness and/or substance addictions. Able to demonstrate knowledge of the multiply housing subsidy types, housing application process, and eligibility requirements. Able to work in a high tolerance Harm Reduction environment. Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs. Skilled in data collection. Job Description Work Environment: Combination of field (will need to travel) and indoor office environment. Regularly required to sit, stand, bend; occasionally lift up to 35lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise, and odor. May need to bend, stoop, twist, and sit throughout the day. Perform other duties as assigned

Role: Facilities Maintenance Engineer I Reports to: Assistant Director Property Portfolio Program: 2400-Housing Development Department: Other Housing Projects Setting: 100% Onsite Schedule: Monday - Friday, 8am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: The Facilities Maintenance worker is responsible for the day-to-day cleaning and maintenance of The People Concern Willow Tree Inn. This position will ensure that The People Concern operates a clean, safe, and well-maintained facilities that meet industry and funding source standards. Essential Duties and Responsibilities: Responsible for general cleaning of the facilities which includes sweeping and mopping floors, vacuuming, washing windows, cleaning and stocking restrooms, emptying trash, etc. Assist with the completion of all minor repairs and facility rehabilitation, including interior and exterior facility grounds, buildings and equipment. Implement a schedule of regular evaluation and preventative maintenance/repair tasks of the facilities ensuring the safety of the buildings from fire, flood, and other hazards. Maintain inventory of supplies and tools. Responsible for cleaning and sanitizing of offices, restrooms, dining areas, dorms and common areas. Assist with set-up and clean-up of major events and with the pick-up, loading, and unloading of supplies and donations. Communicate regularly with all members of the team, to ensure effective two- way communication concerning maintenance issues. Implement policies and procedures that affect the use of supplies, equipment, and maintenance. Qualifications: High School Diploma, GED, or Equivalent One to three years' experience as a Facilities Maintenance worker in a commercial building, or an equivalent combination of education andexperience. Effective interpersonal communication skills and the ability to work effectively with a wide range of constituencies in a diverse community Self-starter with the ability to stay ahead of the curve and thrive in a fast-paced work environment Working knowledge of workplace safety and illness and injury prevention practices Able to read, speak, and understand directions in English Able to maintain a pleasant attitude and a customer-service orientation at all times Preferred Qualifications: Bilingual Spanish preferred Job Description Work Environment: Indoor office and outdoor residential environment On occasion walk or drive to different local sites Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds May necessitate working in busy and loud environments May be exposed to elements like cold, heat, dust, noise, and odor May need to bend, stoop, twist, and sit throughout the day

Role: Housing Grant Manager Reports to: Chief Program Officer, Housing Services Program: 1603- Housing Retention Department: Project Based Housing Setting: Not 100% Onsite Schedule: Monday - Friday, 8:00am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: A member of the Housing Department, the Housing Grant Manager, reports directly to the Chief Program Officer, Housing Services. The selected candidate is responsible for writing appropriate and compelling narrative to be incorporated in proposals, grant applications, letters of inquiry, and reports related to housing supportive services and housing development. This Housing Grant Manager also communicates with developers, funders, and partner agencies to review, execute and manage applications related to funding for subsidized housing projects. The Housing Grant Manager is also a member of the agency's Housing Department and, as such, receives direction on occasion from the Deputy Chief Project Based Housing, and other senior leadership staff when appropriate. Essential Duties and Responsibilities: Work closely with the Housing Department and program staff to ensure that all written materials accurately reflect The People Concern's mission, policies, and programs in a compelling nature. Maintain accurate and up-to-date permanent housing grant submission/ reporting/deadline calendar. Responsible for writing appropriate and compelling narrative to be incorporated in proposals, grant applications, letters of inquiry, and reports related to permanent supportive housing services. Coordinates RFP/application details and ensures that Program and Finance staff have the context to complete application requirements. Coordinate all documents needed to respond to supportive services section of Affordable Housing NOFA/RFP's including gathering letters of support from partner agencies, coordinating creation of the budget, and completing all narrative sections in timely manner. Able to extract context from applications and contracts to provide adequate guidelines to all departments. Adheres to reporting requirements and submitting timely, accurate reports to funders as necessary. (Including reports tied to agency loans and leases.) Take the lead in identifying new sources of funding by allocating time to research new public funding availabilities, communicating with housing development partners and subscribing to government agency mailing lists to stay informed of new emerging funding sources. Routes contracts internally for programmatic, finance and compliance approval. Liaisons with developers and funders for questions and corrections connected to contracts and funding submissions. Tracks the status of all housing contracts/projects and maintains a comprehensive list of contracts/projects. Manages the PBH "coming online" track and updates when agency enters into new Letters of Commitment. Serves as an affordable housing liaison with program staff and developers to write MOUs/Service Agreements/Limited Partnership Agreements. Attend meetings set forth by funders to obtain information about the requirements, contract management process, etc. as necessary. Demonstrate current, in depth understanding of affordable housing funding and how it is integrated into the work we do to meet our Vision 2028 goal. Maintain accurate and up-to-date electronic and hard copy files and records in accordance with group and departmental requirements. Other duties as assigned Qualifications: High School Diploma or GED or Equivalent Bachelor's degree preferred and experience in grant writing, or 3-5 years relevant experience as a grant writer Knowledge of the affordable housing funding process, and ability to manage the contracts and RFP process. Strong written communication skills; ability to write clear, structured, articulate and persuasive proposals Strong editing skills Job Description Work Environment: Field (may need to travel) and indoor office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise and odor. May need to bend, stoop, twist, and sit throughout the day.

Role: Program Manager, SPA 2 Reports to: Senior Director, Project Based Housing Program: 1603-Housing Retention Department: Permanent Housing Schedule: Monday - Friday, 8am - 4:30pm Status: Full-time/Exempt/Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services. Project-based Housing clients are linked to ICMS case managers who provide home-based and field-based interventions clinical services while employing trauma-informed care and harm reduction approaches. Clients in our programs are a diverse group with complex trauma experiences complicated by medical, mental health and substance use barriers. Clients remain in the program for as long as they require subsidized housing. For many individuals this may mean their entire lifetime. The Program Manager is responsible for daily oversite of the ICMS Teams based in the Project-based Housing sites. This includes assistance with client crisis management, coordination of services, and clinical supervision to case management team. The Program Manager serves as the primary liaison between the agency's DHS HFH program staff and the ICMS team, ensuring funder standards are met. They also support collaborative working relationships with site-based partners including property managers, housing developers, and local community resources. Essential Duties and Responsibilities: Provide clinical and administrative supervision to Bachelors-level Case Managers and Masters-level Clinical Case Managers. Facilitate weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach. Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients. Assist with client crisis management which includes assessment for voluntary and involuntary psychiatric hospitalizations. Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Directors. Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through on-going audits of electronic data bases and chart reviews. In coordination with the Project-based Housing Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget. Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals. Ensure case management staff are linking clients to appropriate services and utilizing a "Whatever It Takes" approach. Case Managers will provide assistance with locating and securing housing, connection to community resources, government and state benefits, medical, mental health and substance use services. Provide support and containment to team in the event of client death and/or traumatic incident. Coordinate or provide debriefing when appropriate. Ensure that all Annual Reviews are completed in a timely manner. Provide oversite regarding hiring and ensure Diverse and Equitable hiring practices to appropriately reflect the diversity of the population served. Hire and manage staffing of ICMS team and ensure staff are adequately trained and abide by all agency and department policies and procedures. Qualifications: MSW, MFT, LPCC or PsyD who is registered with CA BBS (supervision hours are available for this position). Minimum of two years' full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions. Two years' supervisory experience managing staff. Current, valid CA Driver's license with an acceptable driving record. Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director. Job Description Work Environment: Field (may need to travel) and indoor office environment. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist and sit throughout the day

Role: Counselor Advocate, PT Overnight Reports to: Program Manager Program: 1800-Domestic Violence Department: Sojourn Shelter Setting: 100% Onsite Schedule: Saturday and Sunday, 11pm - 7:30am Status: Part-time/Non-Exempt/Non-Management Openings: 2 Summary: Sojourn's mission is to provide, without prejudice, shelter and support services to adult and child victims of domestic violence; prevent violence through non-dominant child-rearing, and the re-envisioning of gender stereotypes using a philosophy of nonviolence and individual empowerment; and work toward advancing social justice, locally and globally. Through shelter, support groups, workshops, hotline calls, children's empowerment programming, legal services, and service referrals, Sojourn brings safety, connection, and hope to individuals and families. Sojourn also works to educate the broader community and advance public policy that affirms the rights of oppressed populations. Essential Duties and Responsibilities: Maintain accurate progress notes and documentation of client services Adhere to program/contract compliance as per guidelines and requirements mandated for DV shelter programs, standards of confidentiality, HIPPA, safety and crisis intervention. Responsible for providing direct services to clients: Assist with client crises as needed (life skills, conflicts resolution, safety planning, etc.) using trauma-informed de-escalation and mediation techniques. Ensure implementation of empowerment model, harm reduction and trauma informed care methodologies. Provide crisis intervention, safety planning, resources and eligibility screenings for program services for potential program participants via Sojourn 24-hour hotline for DV crisis per DV best practices and standards. Assist with client entry and exit of shelter programs Assist with transportation of program participants and their belongings to meetings such as the court, doctors, community resources, and housing appointments etc. as necessary. Facilitate support groups for Adult and Child Participants including but not limited to life skills, DV education, Parenting Education. Provide child-care occasionally Ensure adherence to shelter guidelines for program participants under the supervision of shelter management. Provide resources and referrals as needed Assist with life skills support and education such as, grocery shopping, assistance with chores/cleaning, provision of child care Establish and maintain positive, productive working relationships with clients, staff, community partners and community stakeholders including mental health programs, DV shelter programs, local law enforcement, local neighborhood councils (and other local officials), and providers of services and resources to homeless persons. Attend staff meetings, case conferences, training workshops, and community meetings as needed. Take inventory of site needs and submit facility maintenance, IT, and supply order requests. Submit daily activity reports to leadership staff and effectively communicate on-site activities; ensure appropriate communication during shift transition meetings Participate and conduct safety drills, routine facility checks to ensure compliance with county health standards Participate in maintaining the organization and cleanliness of the shelter facility. Work with shelter management to report credible suspicions of child abuse Train, assist and provide feedback to volunteers Other Duties as Assigned Specific Duties-Operations: Ensure that shelter property and its surroundings is well maintained and clean. Regularly inspect facilities to verify clean, sanitary conditions. Report any maintenance issues or need for repairs to supervisor in a timely fashion. Regularly inspect facility/beds to ensure they are in working order. Train shelter support staff in proper protocol for site maintenance. Ensure monthly safety and fire drills are conducted Qualifications: High School Diploma or GED or Equivalent Trustworthy, honest, and team player. Ability to supervise shelter participants with dignity and respect at all times. Must engage participants in positive interactions and troubleshoot problems as they surface. Must exhibit sound decision-making ability related to crisis and safety planning Ability to work with a diverse population and implement cultural responsiveness Ability to handle communications with public, TPC staff and volunteers via phone or in person. Literate with the ability to operate basic computer functions. Able to maintain confidentiality. Able to supervise sanitary conditions at all times in all areas including, client proms, general areas, and communal living areas. Willingness to work flexible hours as needed, and handle emergencies which may occur daily, nightly, or overnight. Understanding of Domestic Violence Survivor population and their specific needs for services Use of own vehicle; responsible to carry all auto insurance legally required in State of California Valid California Drivers License Willingness to receive 40-hour Domestic Violence Training Preferred Qualifications: Bilingual Spanish Experience in social services program or case management preferred; 24-hour shelter experience preferred Extensive experience working in social services field with direct experience related to provision of case management services preferred Experience working in communal living or shelter environment preferred Job Description Work Environment: Combination of field and office environment On occasion walk or drive to different local sites Regularly required to sit, stand, bend and occasionally lift or carry up to 50 pounds May necessitate working in busy and loud environment May be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist and sit throughout the day

Job Description Under direction of designated Sous Chef, the Cook III prepares food/menu items for guest consumption utilizing only approved recipes, cooking methods and ingredients as set by Food & Beverage/Culinary Management; maintains all food, equipment and kitchens to set health codes and track standards; maintains positive, team oriented and accommodating attitude toward guests (internal as well as external), fellow team members and management, at all times. 1. Possess adequate knowledge of basic food products (meat, poultry, fish, produce, dry goods, etc.) and standard food production equipment; possess adequate knife skills and ability to sufficiently perform all basic cooking method, as well as the ability to multitask within those basic cooking methods to ensure no interruption in servicing of the guests. 2. Possesses adequate understanding the food rotation method “FIFO”; directly responsible for labeling and dating all food items on their designated station as well as the kitchen as a whole; ensures all food items are within expiration dates or if not, that they are disposed of and properly logged on waste sheets. 3. Possesses the ability to read food order tickets and identify menu items and substitution/special requests in a timely and clear manner as well as communicate those requests clearly to fellow team members. 4. Maintains acceptable attendance record and arrives at workstation at scheduled time, in proper uniform and ready to work. 5. Reports any injuries, accidents or possible unsafe work environment or health code issues to management immediately upon identification at all times. 6. Performs any job responsibilities and or tasks deemed necessary by Culinary Management within the scope of this position and business needs of the department. 7. Strength sufficient to frequently lift and/or move up to 10 pounds below or at waist level and occasionally lift, move or carry objects over 50 pounds below and at waist level. QUALIFICATIONS Education: High School Diploma or GED required; Vocational/Technical/Business certification preferred. Other Requirements: Maintain clean and proper work attire in accordance with company policy

Role: Mental Health Specialist Reports to: Program Manager Program: 1301- DT Wellness Department: Mental Health Site Name & Location: Wellness Center: Setting: Field-Based/Office Schedule: Monday - Friday, 8:00 am - 4:30 pm Status: Full Time/non-management/exempt Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc. Number of Openings: 1 Summary: As part of a multidisciplinary team, the Mental Health Specialist will conduct counseling, clinical skill building, and rehabilitative services with adults who have severe and persistent mental illness. They will work collaboratively with Wellness Team Case Managers and Clinicians to provide wraparound care. The Mental Health Specialist's primary responsibilities are to engage members and to coordinate mental health and recovery services that will ensure housing stability and community integration. The Mental Health Specialist will provide emergency and ongoing risk assessment, linkages to emergency care, and medical and mental health services. This position is responsible for maintaining the highest quality provision of direct individual and group therapeutic and case management services while fostering teamwork among staff and across departments and programs. Essential Duties and Responsibilities: 1. Provide, coordinate, and implement mental health and recovery support services for adult clients.2. Provide trauma-informed interventions using a harm reduction approach to meet the needs of those living with severe, persistent mental illness, severe medical disorders, and high-risk substance use disorders.3. Provide case management services, including linkage to necessary referrals and resources to meet the client's needs.4. Assist clients with life skills building and individual rehabilitation interventions to support recovery and successful housing retention.5. Conduct individual, family, and group counseling, and document services using Department of Mental Health (DMH) and Medi-Cal guidelines.6. Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health.7. Collaborate with each member to develop their individual treatment plan, review and update it upon completion of goals.8. Assist clients with becoming involved in daily activities, socialization, health maintenance, sense of community, and progress in recovery, reflecting The People Concern's model, which emphasizes customer choice, harm reduction, and psychosocial rehabilitation.9. Work cooperatively and cohesively with other members of the Wellness team, including participation in weekly staff meetings, case consultations, group clinical supervision, and trainings.10. Provide crisis intervention services. Qualifications: 1. Master's Degree in Behavioral Health, Mental Health, or Counseling from an accredited university.2. At least 2 years of experience in the mental health field.3. Outstanding clinical and strong team-building skills.4. Proficient in Microsoft Word, Outlook, Excel, and database applications.5. Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.6. Able to learn quickly and work effectively with a wide range of constituencies and with minimal supervision.7. Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record8. Able to transport members in your vehicle. Preferred Qualifications: 1. Experience working with those living with mental illness and/or substance addictions2. Experience completing DMH documentation3. Bilingual Spanish preferred Work Environment 1. Office environment with occasional field activities with participants and staff2. Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 pounds3. May be exposed to elements like cold, heat, dust, noise, and odor4. May need to bend, stoop, twist, and sit throughout the day

Position: DirectorDepartment: Project-Based HousingReports to: Chief Program Officer, Housing ServicesSupervises: Program ManagersLocation: Kensington Campus, 45244 32nd St West, Lancaster, CA 93536Schedule: Monday-Friday, 8:00 am - 4:30 pm Status: Full-Time, Exempt (Salary), ManagementBenefits: Medical, Dental, Vision, Retirement planning (403b), Employee Assistance Program (EAP), etc. Summary: Under the collaborative direction of the Senior Director, Kensington and the Deputy Director of Project Based Housing, the Director, Project-Based Housing Kensington will provide administrative and clinical oversite to Project-based Housing programs located throughout Los Angeles County. This includes managing Assistant Directors and Program Managers and working in collaboration with the Director of Housing Administration on relationships with Housing Authorities and other funders. The Director of Project-based Housing will also provide direct oversite regarding program operations, reporting, outcomes, and intakes, and referrals. Duties and Responsibilities: 1. Provide oversight to the supportive service teams connected to housing programs to engage and provide stabilization and retention services to homeless individuals living in Project-based Housing. 2. Interface with Housing Developers, Landlords, and Property Management companies to secure housing resources. 3. Work in collaboration with Assistant Directors, Program Managers, and other Project-based team members to remove barriers to permanent housing and long term housing retention. 4. Provide clinical and administrative supervision to Assistant Directors and Program Managers. 5. Provide clinical supervision to Project-based staff working towards clinical licensure. 6. Lead and facilitate team meetings and case conferences of Project-based Housing management and program staff. 7. Engage in Project-based program assessment to identify process gaps and create responding trainings or program improvements to ensure continued innovations and enhancements in client care and staff support / retention. 8. Evaluate crisis situations on an individual basis and respond by directly providing crisis intervention or triaging with staff and guide client crisis intervention responding to medical and mental health crises, including writing LPS 5150 applications. 9. Work collaboratively with each Project-based management teams and direct services providers to build appropriate intervention plans. 10. Work with Deputy Chief, Project Based Housing on any property management issues or clinical crisis situation that should arise that need addition consolation to navigate. 11. Inform both the Senior Director, Kensington and the Deputy Director of Project Based Housing, when crisis situation arise so that they are aware of the situation and planned intervention. 10. Oversee and manage file review for required grant documentation and eligibility. 11. Conduct ongoing file review and client file management for quality assurance and audit preparation. 12. Conduct ongoing trainings to staff on file documents and contract outcomes/ goals. 13. Generate HMIS and CHAMP reports, locate errors, and provide follow up reports to staff for corrective plan(s) of action. 14. Generate client lists for case managers monthly of clients that need HMIS or CHAMP data corrections. 15. Assist with program/fiscal audits. 16. Act as the Liaison with all Housing Authorities, DHS, DMH, and Brilliant Corners leadership. 17. Assist with gathering necessary documentation for RFP process when funding opportunities are identified. 18. Special projects and other duties, as assigned. Qualifications: 1. Masters' degree in mental health field (Social Work, MFT, or Psychology). 2. Licensed for 2 years and in good standing with California Board of Behavioral Sciences preferred. 3. Extensive experience working with individuals with severe and persistent mental illness and co-occurring disorders. 4. At least 4 years of management/supervisory experience preferred. 5. Able to work in a high tolerance Harm Reduction model with Members who have multiple barriers. 6. Extensive knowledge of local and federal government benefits and entitlements. Work Environment:1. On occasion walk or drive to different local sites2. Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds3. Field (may need to travel) and indoor office environment4. Will necessitate working in busy and loud environments5. Will be exposed to elements like cold, heat, dust, noise and odor6. May need to bend, stoop, twist , and sit throughout the day

Role: HSSP Senior Clinician Reports to: Assistant Director Program: 1307-HSS MHSA Department: Mental Health Setting: 100% Onsite Schedule: Monday - Friday, 8am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: The Housing Supportive Services Program (HSSP) is a specialized program that provides comprehensive and intensive field-based community mental health services designed to meet the unique needs of individuals in Permanent Supportive Housing (PSH) who are formerly homeless and have a Severe Mental Illness (SMI) or Serious Emotional Disturbance (SED). As part of a multi-disciplinary team, the Senior Clinician will conduct psychotherapy with adult members that have severe and persistent mental illness in the office, in member's homes, or the field. The Senior Clinician's primary responsibilities are to engage members and to coordinate mental health and recovery services that will ensure housing stability and community integration. This position is responsible for maintaining the highest quality provision of direct individual and group therapeutic services and case management services, while fostering teamwork among staff and across departments and programs. Essential Duties and Responsibilities: Provide, coordinate, and implement mental health and recovery support services with individual members. Conduct individual, family and group psychotherapy. Develop effective, trusting relationships with members, with a focus on facilitating independence and maintenance of improved physical and mental health. Collaborate with each member to develop their individual service plan; review and update it upon completion of goals. Assist management and other Clinicians with program evaluation and modification for future program improvements and growth. Assist members with becoming involved in daily activities, socialization, health maintenance, sense of community, and progress in recovery reflective of The People Concern's model which emphasizes customer choice, harm reduction, and psycho-social rehabilitation. Work cooperatively and cohesively with other members of the HSSP team, including participation in weekly staff meetings, group clinical supervision, and trainings. Develop and maintain a complete, accurate, and current member file with all funder-required documents. Become LPS Designated with the Department of Mental Health for Los Angeles County. Respond to crises, assess, and initiate 5150 Applications as needed. Scheduled to be on rotation as LPS Designated staff for monthly Mental Health Department After Hours Calendar. Responsibilities Common to All Agency Employees Maintain a safe work environment and confidentiality at all times Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues Organize and prioritize multiple activities to meet all external and internal deadlines Maintain professional demeanor that reflects positively on the agency Demonstrate respect and courtesy toward others Able to thrive in a work environment emphasizing teamwork and collaboration Respond in a timely manner in all aspects of communication Work with minimum supervision Perform other duties as assigned Qualifications: Master's degree in Social Work, Psychology, or a related field of study from an accredited university. Valid registration or licensure with the California Board of Behavioral Sciences. Must have at least 1000 clinical hours accrued towards licensure. Current, valid California Driver's with an acceptable driving record and reliable vehicle Able to transport members in your personal vehicle Outstanding clinical and strong team-building skills Detail-oriented with excellent time management, organizational, written, verbal, and computer skills Job Description Work Environment: Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist, and sit throughout the day

Role: Assistant Director, SPA 5&6 Reports to: Director, PBH SPA 5&6 Program: 1603- Housing Retention Department: Project Based Housing Setting: 100% Onsite Schedule: Monday - Friday, 8:00am - 4:30pm Status: Full-time/Exempt/Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: The Assistant Director of Project-based Housing will support the Director of Project-based Housing in overseeing designated Project-based Housing sites, employees, and clients throughout Los Angeles County. Essential Duties and Responsibilities: Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing and harm reduction. Provide clinical consultation to staff working with complex clinical situations and suggest appropriate clinical interventions. Daily coordination and oversight of program operations and program activities. Provide clinical supervision to staff working towards licensure. Provide leadership to staff to ensure integration of client care with Property Management and Developer for all Project-based Housing sites. Work with Brilliant Corners, HACLA, and LACDA to address policy or client related advocacy. Develop awareness of funder expectations and respond to funders with appropriate communication and coordination of services. Assist Program Management staff in recruitment, selection, training, supervision, and evaluation of direct service staff. In partnership with the Director of Project-based Housing, provide leadership and supervision to housing department Project-based Housing Program Managers. Ensure that data is being entered into the DHS database (CHAMP) and LAHSA database (HMIS) in a timely manner. Ensure data accuracy for reporting requirements' outcomes. Monitor that staff are providing appropriate level of service and that progress notes are being completed in a timely manner. Organize documentation for housing applications (HACoLA, HACLA and Brilliant Corners). Ensure intake and psychosocial assessment are completed for all referrals within timeline listed in DHS ICMS work order. Monitor that goal plans are being updated quarterly. Participate in and support leadership of case conference, staff meetings, trainings, and retreats. Maintain client confidentiality at all times and ensure to follow agency, state and HIPAA laws. Provide direct support with client crisis intervention including writing 51/50 applications, when appropriate. Follow up on client grievances working towards appropriate resolution for clients and staff. Attend Quality Assurance meetings. Provide death and dying debriefing with staff, when directed. Ensure adherence to policies and procedures. Qualifications: Masters' degree in mental health field (Social Work, MFT, or Psychology). Active clinical License and good standing with California Board of Behavioral Sciences for over 2 years. Extensive experience working with individuals with severe and persistent mental illness and co-occurring disorders. Able to work in a high tolerance Harm Reduction model with Members who have multiple barriers. Extensive knowledge of local and federal government benefits and entitlements. Highly detail oriented with excellent time management, organizational, written, verbal, and cross-cultural communication skills. Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs. Strong interpersonal, collaboration, and team building skills. Ability to work as part of a multidisciplinary team. Passion for working with the population served. Preferred Qualifications: At least 2 years of management/supervisory experience preferred. Job Description Work Environment: Field (may need to travel) and indoor office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise and odor. May need to bend, stoop, twist, and sit throughout the day.

Role: Program Manager, Permanent Supportive Housing - Santa Monica Reports to: Assistant Director, Permanent Supportive Housing - Santa Monica Program: 1603-Housing Retention Department: Permanent Housing Schedule: Monday - Friday, 8am - 4:30pm Status: Full-time/Exempt/Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Scattered Site Housing Program houses individuals throughout Los Angeles County in subsidized housing units. Participants are linked to an ICMS case manager who provides intensive field-based case management and clinical services while employing a trauma-informed care and harm reduction approach to a diverse group of clients with complex trauma facing medical, mental health and substance use barriers. Participants remain in the program for as long as they require subsidized housing. For many individuals this may mean their entire lifetime. The Program Manager is responsible for the daily oversite of the ICMS Team. This includes assistance with client crisis management, coordination of services and clinical supervision to case management team. The Program Manager serves as the primary liaison between DHS and the ICMS team, ensuring funder standards are met. Essential Duties and Responsibilities: Provides clinical and administrative supervision to Bachelor level Case Managers and Masters level Clinical Case Managers. Facilitates weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach. Collaborates with The Housing Department team, DHS and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients. Assists with client crisis management which includes assessment for voluntary and involuntary psychiatric hospitalizations. Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Director. Ensure all documentation, charting and data collection is complete, timely and accurate through on-going audits of electronic data bases and chart reviews. In coordination with the Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the adopted annual budget. Responsible for hiring and staffing ICMS team and ensuring staff are adequately trained and abide by all policies and procedures. Ensure case managers are linking clients to appropriate services and utilizing a "Whatever It Takes" approach. Case Managers will provide assistance with locating and securing housing, connection to community resources, government and state benefits, medical, mental health and substance use services. Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources and goals Provide support and containment to team in the event of client death and/or traumatic incident. Coordinate or provide debriefing when appropriate. Qualifications: MSW, MFT, LPC or PsyD who is registered with CA BBS (supervision hours are available for this position) preferred Minimum of two years' full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions Able to provide direct supervision and management of assigned staff Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills Strong critical thinking, problem-solving, and team building skills Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers Able to learn quickly and work effectively with a wide range of constituencies and minimal supervision Self-starter with the ability to stay ahead of the curve and thrive in a fast-paced work environment Current, valid California Driver's with an acceptable driving record Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director Preferred Qualifications: LCSW or LMFT, or close to licensure Two years' supervisory experience Knowledge and experience in chemical dependency and substance abuse treatment Minimum 30 WPM typing speed Job Description Work Environment: Field (may need to travel) and indoor office environment. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist and sit throughout the day

Role: Case Manager - ODR Project Based Housing Reports to: Program Manager Program: 1602- DHS ODR Department: Permanent Housing Setting: 100% Onsite Schedule: Monday - Friday, 8:00am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: In partnership with the Department of Health (DHS) and the Office of Diversion and Re-entry (ODR) Team the ODR Case Manager will work with clients recently released from jail, who are moving from homelessness to in permanent supportive housing, to provide intensive case management. Clients represent a diverse group with experiences of complex trauma, and who are facing medical, mental health and substance use barriers. The Case Manager collaborates with clients to learn independent living skills and other life-skills vital to success in maintaining permanent housing. Clients remain in the program for as long as they require subsidized housing. Essential Duties and Responsibilities: Work with a diverse and marginalized client caseload of 15 justice-involved clients experiencing many barriers including history of homelessness, complex trauma, medical, mental health and substance use. Maintain weekly contact with all clients and document contact in County approved database. Ensure that case management services to clients are reflective of the "Whatever It Takes" model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation. Link clients to appropriate medical, mental health, substance abuse, and vocational resources. Assist clients in obtaining all benefits to which they are entitled. Participate in court hearings and submit court progress reports. Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment. Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals. Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases. Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations. Maintain confidentiality of client files per HIPAA and all applicable guidelines. Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources. Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration. Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health. Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients. Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery. Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings. Qualifications: High School Diploma or GED or Equivalent Bachelor's degree preferred; or a minimum two years' case management experience working with individuals experiencing homelessness, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record Able to transport clients in your vehicle Able to pass a background check for jail clearance Demonstrated knowledge of case management Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers Skill in non-violent crisis intervention Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs Detail oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills Able to obtain and maintain CPR/First Aid certification Preferred Qualifications: Bachelor's degree preferred Minimum 30 WPM typing speed preferred Job Description Work Environment: Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise, and odor. May need to bend, stoop, twist, and sit throughout the day.

Role: Director, Housing Intake Services Reports to: Senior Director, Housing Intake and Innovation Program: 1603- Housing Retention Department: Permanent Housing Schedule: Monday - Friday, 8am - 4:30pm Status: Full-time/Exempt/Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: The Director of Housing Intake Services will report to the Senior Director of Housing Intake and Innovation and support the Project-based Housing team in overseeing referrals, managing the intake process, and tracking outcomes and placement data for individuals referred to our housing programs. The selected candidate will be an internal resource who is knowledgeable about the housing application process, including eligibility for various vouchers and subsidies, as well as the appropriate documentation required for each application. In order to promote efficient lease-up processes, the Director of Housing Intake Services will supervise the Program Manager of Housing Intake Services and provide administrative support to the Project-based housing leadership staff. Collaboration with housing developers, property management companies, housing authorities and subsidy administrators (HACLA, LACDA, and Brilliant Corners), along with community partner agencies, will also be an important function of this position. Essential Duties and Responsibilities: Provide administrative leadership to all Project-based Housing Department staff to ensure that they are familiar with the intake process, required resource eligibility screening, assessment documentation, and housing application paperwork. Supervise 2 Program Managers of Housing Intake Services and other staff members assigned to this team as a result of expansion due to additional housing sites coming on-line. Work with the Program Manager of Housing Intake Services to develop and maintain program and site-specific PHI rosters and administrative trackers to organize the application process, eligibility outcomes, and lease-up targets in order to demonstrate progress throughout mass lease-up phases. Coordinate with housing developers, LA County funders (DHS, DMH, and / or LAHSA), and housing subsidy providers for each Project-based site to schedule weekly planning calls 3 to 6 months prior to lease-up. Ensure that Housing Intake Services staff create lease-up schedules and monitor progress to ensure that staff and clients are notified of deadlines and associated appointments with the goal of meeting lease-up targets for each site within the timeline designated by the housing developer. Monitor that all outreach, intake, and assessment progress notes are completed for all referrals to project-based sites within the timeline specified in DHS Housing for Health Intensive Case Management Services statement of work. Oversee the communication of weekly updates by the Program Manager to service staff based on information provided during weekly collaborative calls. Organize and maintain all housing referral information and intake paperwork. Direct staff to screen newly referred clients to ensure they meet eligibility requirements. Ensure entry of referrals into DHS database (CHAMP) and LAHSA databases (HMIS, RMS) in a timely manner. Act as primary liaison between client, case management team, property management, and subsidy providers to mitigate barriers to eligibility. Review housing subsidy/voucher applications (HACoLA/LACDA, HACLA, FHSP) and property management applications to confirm accuracy and completion and audit files to ensure access to required supportive documentation. Ensure that non-eligible clients have documentation supporting the determination of ineligibility and that they are referred back to appropriate alternative services. Provide ongoing training to housing case management staff during initial referral, intake, and lease-up phase. During the lease-up process, provide direction and oversight to staff at project-based sites in coordination with the director or program manager of that site. Ensure accurate data entry is needed for all reporting requirements and outcomes. Oversee the creation of initial individual client physical chart development to ensure appropriate file maintenance for audit purposes. Provide quarterly reviews of charts, assist in audit preparation, and manage annual reports with property management for each site. Use a client-centered approach that includes Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles. Maintain client confidentiality at all times and follow HIPAA laws as well as other applicable state or local laws. Ensure adherence to all agency, department, and program policies and procedures. Qualifications: Bachelor's degree and 3 years' experience providing housing retention services. Extensive experience working with individuals with severe and persistent mental illness and co-occurring disorders. Experience working in a nonprofit setting a plus. Able to demonstrate knowledge of the multiple housing subsidy types, housing application process, and eligibility requirements. Able to work in a high-tolerance Harm Reduction environment. Strong critical thinking, problem-solving, and team-building skills. Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs. Detail-oriented with strong time management, organizational, written, verbal, and interpersonal skills. Skilled in data collection and analysis. Valid CA driver's license, reliable car, auto insurance, and an acceptable driving record. Preferred Qualifications: At least 3 years of management/supervisory experience preferred. Familiarity with CHAMP and HMIS preferred. Job Description Work Environment: Field (may need to travel) and indoor office environment. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist and sit throughout the day

Title: Assistant Director, Project-based Housing Reports to: Director, Project-based Housing Status: Full-time, Exempt (Salary), ManagementLocation: 127th/ El Segundo 550 W 127th St, Los AngelesSchedule: Monday-Friday 8:00am-4:30pm Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan Summary The Assistant Director of Project-based Housing will support the Director of Project-based Housing in overseeing designated Project-based Housing sites, employees, and clients throughout Los Angeles County. Essential Duties and Responsibilities 1. Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing and harm reduction. 2. Provide clinical consultation to staff working with complex clinical situations and suggest appropriate clinical interventions. 3. Daily coordination and oversight of program operations and program activities. 4. Provide clinical supervision to staff working towards licensure. 5. Provide leadership to staff to ensure integration of client care with Property Management and Developer for all Project-based Housing sites. 6. Work with Brilliant Corners, HACLA, and LACDA to address policy or client related advocacy. 7. Develop awareness of funder expectations and respond to funders with appropriate communication and coordination of services. 8. Assist Program Management staff in recruitment, selection, training, supervision, and evaluation of direct service staff. 9. In partnership with the Director of Project-based Housing, provide leadership and supervision to housing department Project-based Housing Program Managers. 10. Ensure that data is being entered into the DHS database (CHAMP) and LAHSA database (HMIS) in a timely manner. Ensure data accuracy for reporting requirements' outcomes. 11. Monitor that staff are providing appropriate level of service and that progress notes are being completed in a timely manner. 12. Organize documentation for housing applications (HACoLA, HACLA and Brilliant Corners). 13. Ensure intake and psychosocial assessment are completed for all referrals within timeline listed in DHS ICMS work order. 14. Monitor that goal plans are being updated quarterly. 15. Participate in and support leadership of case conference, staff meetings, trainings, and retreats. 16. Maintain client confidentiality at all times and ensure to follow agency, state and HIPAA laws. 17. Provide direct support with client crisis intervention including writing 51/50 applications, when appropriate. 18. Follow up on client grievances working towards appropriate resolution for clients and staff. 19. Attend Quality Assurance meetings. 20. Provide death and dying debriefing with staff, when directed. 21. Ensure adherence to policies and procedures. Qualifications 1. Masters' degree in mental health field (Social Work, MFT, or Psychology). 2. Active clinical License and good standing with California Board of Behavioral Sciences for over 2 years. 3. Extensive experience working with individuals with severe and persistent mental illness and co-occurring disorders. 4. At least 2 years of management/supervisory experience preferred. 5. Able to work in a high tolerance Harm Reduction model with Members who have multiple barriers. 6. Extensive knowledge of local and federal government benefits and entitlements. 7. Highly detail oriented with excellent time management, organizational, written, verbal, and cross-cultural communication skills. 8. Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs. 9. Strong interpersonal, collaboration, and team building skills. 10. Ability to work as part of a multidisciplinary team. 11. Passion for working with the population served. WORK ENVIRONMENT 1. On occasion walk or drive to different local sites 2. Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds 3. Field (may need to travel) and indoor office environment 4. Will necessitate working in busy and loud environments 5. Will be exposed to elements like cold, heat, dust, noise and odor 6. May need to bend, stoop, twist , and sit throughout the day RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES 1. Maintain a safe work environment and confidentiality at all times 2. Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues 3. Organize and prioritize multiple activities to meet all external and internal deadlines 4. Maintain professional demeanor that reflects positively on the agency 5. Demonstrate respect and courtesy toward others 6. Able to thrive in a work environment emphasizing teamwork and collaboration 7. Respond in a timely manner in all aspects of communication 8. Work with minimum supervision 9. Perform other duties as assigned