Patient Registrar jobs at Cottage Health

Cottage Health seeks a Patient Access Registrar for their CH Patient Access department responsible for working directly with patients, clinical staff, and other CH employees to provide information and resolve issues relating to patient accounts. The Patient Access Registrar is the first impression of patients arriving for services and is responsible for creating a positive patient experience. QUALIFICATIONS: All job qualifications listed indicate the minimum level necessary to perform this job proficiently. Education: Preferred: College Associate's degree or higher. Technical Requirements: Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed. Preferred: Expert knowledge of MS Office software, including PowerPoint and Access. Years of Related Work Experience: Minimum: 1 year of experience in an office, hospitality, or customer service environment. Preferred: 2 years of related work experience in a healthcare environment, with a working knowledge of medical terminology.

Desert Valley Hospital is an accredited 148-bed acute care hospital located in Southern California. Desert Valley Hospital is in the top 5% of more than 4,500 hospitals nationwide for clinical performance. The hospital has achieved numerous quality award distinctions including Patient Safety Excellence Award, Women's Health Excellence Award and Distinguished Hospital Clinical Excellence Award. Desert Valley Hospital, along with Desert Valley Medical Group, offers key services to the community including heart care, emergency services, labor and delivery, surgical services and more. For more information visit ***************************** Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Why Prime Healthcare? Desert Valley Hospital, a member of the Prime Healthcare Foundation, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference. Desert Valley Hospital offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to: * Paid Time Off * 401K retirement plan * Outstanding Medical * Dental * Vision Coverage * Tuition Reimbursement * Many more Voluntary Benefit Options! Benefits may vary based on collective bargaining agreement requirements and/or the employment status, i.e. full-time or part-time. This is a Fast-paced work environment in which you can take pride in serving an underserved community. Come Join a Team of Dedicated Healthcare Workers!!! Responsibilities The Patient Account Registrar interviews the patient or his/her representative to obtain patient demographics. This position also secures insurance information, eligibility, benefits and authorizations as applicable. Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate with the population served, utilizing age specific techniques from neonatal, pediatrics, adolescents, young adults, middle adult to geriatrics. Maintain proficiency in medical terminology. Special projects or other assignments may be given with expectations to be completed in a specified timeframe. Qualifications Education and Work Experience Previous hospital experience as an admissions representative preferred. Knowledge of medical terminology preferred. Effective written and verbal communication skills. Ability to multi-task, prioritize needs to meet required timelines. Analytical and problem-solving skills. Customer Services experience required. High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires) Pay Transparency Desert Valley Hospital offers competitive compensation and a reasonable compensation estimate for this role is $21.00. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure. Employment Status Per Diem Shift Variable Equal Employment Opportunity Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: ******************************************************************************************** Privacy Notice Privacy Notice for California Applicants: ************************************************************************************************************************************

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Shasta Regional Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference. Shasta Regional Medical Center is a 226-bed acute care facility serving Northern California. The hospital offers a comprehensive range of services. Shasta Regional Medical Center is one of the nation's 50 Top Cardiovascular Hospitals recognized by Watson Health and holds an 'A' Grade from Leapfrog Group, the nation's premier advocate of transparency in health care. The hospital is Joint Commission Certified for Stroke, Hip/Knee and Diabetes. They are a Five Star recipient for treatment of heart failure, respiratory failure and is named among the top 5% in the nation for patient safety. Shasta Regional Medical Center delivers patient-centered healthcare with compassion, dignity and respect for every patient and their family. For more information, visit *********************** Responsibilities The Patient Account Registrar interviews the patient or his/her representative to obtain patient demographics. This position also secures insurance information, eligibility, benefits and authorizations as applicable. Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate with the population served, utilizing age specific techniques from neonatal, pediatrics, adolescents, young adults, middle adult to geriatrics. Maintain proficiency in medical terminology. Special projects or other assignments may be given with expectations to be completed in a specified timeframe. Qualifications Education and Work Experience Previous hospital experience as an admissions representative preferred. Knowledge of medical terminology preferred. Effective written and verbal communication skills. Ability to multi-task, prioritize needs to meet required timelines. Analytical and problem-solving skills. Customer Services experience required. High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires) Pay Transparency Shasta Regional Medical Center offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. Benefits may vary based on collective bargaining agreement requirements and/or the employment status, i.e. full-time or part-time. The current compensation range for this role is $21.00 to $26.96. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure. Employment Status Full Time Shift Nights Equal Employment Opportunity Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: ******************************************************************************************** Privacy Notice Privacy Notice for California Applicants: ************************************************************************************************************************************

Meda Health is looking for a Occupational Therapist to work a travel assignment in an acute care hospital setting. Must have at least two years of experience, state licensure and BLS. Competitive and Transparent Pay We value your expertise and respect your dedication - and our goal is to compensate you more than fairly for them. We don't want you to scramble to figure out your coverage, especially when you're already feeling under the weather. At Meda Health, your coverage starts when you do. You're covered, period. Our employees get the following benefits right off the bat: Health Vision Dental Life insurance

Meda Health is looking for a Physical Therapist to work a travel assignment in an acute care hospital setting. Must have at least two years of experience, state licensure and BLS. Competitive and Transparent Pay We value your expertise and respect your dedication - and our goal is to compensate you more than fairly for them. We don't want you to scramble to figure out your coverage, especially when you're already feeling under the weather. At Meda Health, your coverage starts when you do. You're covered, period. Our employees get the following benefits right off the bat: Health Vision Dental Life insurance

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Paradise Valley Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference. Paradise Valley Hospital is the South Bay's oldest hospital, the second oldest hospital in all of San Diego County, and the largest employer in National City. For more than 100 years, Paradise Valley Hospital has served San Diego faithfully, proud of our heritage and providing numerous programs and services to meet the changing needs of our community. Our 291-bed, acute care hospital featuresthe San Diego Spine & Joint Center, a highly credentialed acute rehabilitation center, our Paradise Health & Senior Center, a fully equipped and modern cardiac catheterization lab, and comprehensive inpatient and outpatient surgical services, and 24-hour emergency services. In addition to our healthcare services, we offer comprehensive behavioral health services on the hospital campus and Bayview campus in Chula Vista. Services include psychiatric continuum of care for adult patients, inpatient services, and intensive outpatient services. Learn more at **************************************** Responsibilities The Patient Account Registrar interviews the patient or his/her representative to obtain patient demographics. This position also secures insurance information, eligibility, benefits and authorizations as applicable. Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate with the population served, utilizing age specific techniques from neonatal, pediatrics, adolescents, young adults, middle adult to geriatrics. Maintain proficiency in medical terminology. Special projects or other assignments may be given with expectations to be completed in a specified timeframe. Qualifications Education and Work Experience Previous hospital experience as an admissions representative preferred. Knowledge of medical terminology preferred. Effective written and verbal communication skills. Ability to multi-task, prioritize needs to meet required timelines. Analytical and problem-solving skills. Customer Services experience required. High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires) Pay Transparency Paradise Valley Hospital offers competitive compensation and a reasonable compensation estimate for this role is $21.00. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure. Employment Status Per Diem Shift Variable Equal Employment Opportunity Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: ******************************************************************************************** Privacy Notice Privacy Notice for California Applicants: ************************************************************************************************************************************

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Garden Grove Hospital Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference. Founded in 1982, Garden Grove Hospital Medical Center is a 167-bed community hospital centrally located in beautiful Southern California dedicated to providing our community with high-quality, compassionate healthcare. Garden Grove Hospital Medical Center has received "Top 100 Hospital" in the nation accolades from Truven Health Analytics and is a recipient of the Patient Safety Excellence Award from Healthgrades. Key services include general medical/surgical inpatient care and treatment, critical care, emergency services, orthopedics, maternity care, and wound care. The facility offers a full spectrum of acute care services for the residents of Garden Grove and the surrounding communities. Located near the corner of Harbor and Garden Grove Boulevards, Garden Grove Hospital is close to the Disneyland Resort, the Anaheim Convention Center, and the many hotels situated in the area. For more information, visit gardengrovehospital.com. Responsibilities The Patient Account Registrar interviews the patient or his/her representative to obtain patient demographics. This position also secures insurance information, eligibility, benefits and authorizations as applicable. Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate with the population served, utilizing age specific techniques from neonatal, pediatrics, adolescents, young adults, middle adult to geriatrics. Maintain proficiency in medical terminology. Special projects or other assignments may be given with expectations to be completed in a specified timeframe. Qualifications Education and Work Experience Previous hospital experience as an admissions representative preferred Knowledge of medical terminology preferred Effective written and verbal communication skills. Ability to multi-task, prioritize needs to meet required timelines. Analytical and problem-solving skills. Customer Services experience required. High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires) Pay Transparency Garden Grove Hospital Medical Center offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $21.00 to $28.67. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure. Employment Status Full Time Shift Evenings Equal Employment Opportunity Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: ******************************************************************************************** Privacy Notice Privacy Notice for California Applicants: ************************************************************************************************************************************

When you join the Huntington Hospital team, you are aligning yourself with an organization whose values drive our philosophy of compassionate community care. Over the past 129 years, we've grown from a small 16-bed hospital to a nationally recognized healthcare leader with 619 beds. As part of our commitment to providing equitable, high-quality care to all members of our community, we embrace differences and work hard to create a place of belonging for our patients and our employees. When you join the Huntington family, you'll be empowered to enact change that continuously improves our ability to deliver world-class care, with kindness and dignity, to all who need it. Internal Workers - Please log into your Workday account to apply Huntington Hospital Employee Login Expectations: Patient Access Representatives (PAR I) are responsible for providing patients with a welcoming experience, while facilitating patient's access to care. The PAR I performs a variety of Patient Access activities for patients throughout the hospital for Inpatient, Outpatient and/or Emergency Services. The PAR I is cross trained to support roles and responsibilities throughout Patient Access to include scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival & registration. The PAR I duties will include understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, third party liability (TPL), Medi-Cal / Medicare eligibility verification, workers compensation eligibility, provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages). Provides superior customer service through all personal and professional interactions with all customers within Huntington Health. EDUCATION: High school diploma or equivalent required. Associate Degree/College Diploma in Hospital Administration or equivalent preferred. EXPERIENCE/TRAINING: Minimum 1 year Customer Service experience required. Healthcare experience in registration, scheduling, authorizations, call center and/or revenue cycle related roles preferred. SKILLS: Typing 35 wpm required. Must pass competency tests on a regular basis. Must demonstrate competencies and knowledge while performing job duties, interact with sensitivity and attention to the patient population(s) served. Must have the ability to promote positive customer service while working in a highly demanding and complex environment. Excellent interpersonal, written & oral communication skills for interacting w/ patients, payers, physicians & other HH Customers. Job Title: Patient Access Representative I Per Diem Department: Emergency Room Registration Shift Duration: 8 Primary Shift: Nights Time Type: Part time Location: 100 W California Blvd, Pasadena, CA 91105 Pay Range: The estimated base rate for this position is $25.20 - $27.09. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.

When you join the Huntington Hospital team, you are aligning yourself with an organization whose values drive our philosophy of compassionate community care. Over the past 129 years, we've grown from a small 16-bed hospital to a nationally recognized healthcare leader with 619 beds. As part of our commitment to providing equitable, high-quality care to all members of our community, we embrace differences and work hard to create a place of belonging for our patients and our employees. When you join the Huntington family, you'll be empowered to enact change that continuously improves our ability to deliver world-class care, with kindness and dignity, to all who need it. Internal Workers - Please log into your Workday account to apply Huntington Hospital Employee Login Expectations: As a member of the patient care team and the primary point of patient contact, the Patient Service Representative is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, as well as payment and co-payment collection. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information. EDUCATION: High School Diploma/GED required. Assoc. Degree/College Diploma preferred. EXPERIENCE/TRAINING: 1 year experience working customer service or an office setting preferred SKILLS: * Communication - Ability to convey and/or receive written/verbal information to/from various audiences in different formats. Strong verbal and writing skills. Ability to read, understand and respond to detailed oral and written instructions. * Other - Demonstrates level of expertise in medical insurance, referral process and benefits plans. Ability to work independently. * Technical - Ability to apply knowledge of information software and/or hardware to provide solutions and/or support. Experience with CS-Link/Epic Healthcare preferred. Job Title: Patient Service Representative Department: Endocrinology Shift Duration: 8 Primary Shift: Days Time Type: Full time Location: 10 Congress St, Pasadena, CA 91105 Pay Range: The estimated base rate for this position is $24.00 - $34.50. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.

When you join the Huntington Hospital team, you are aligning yourself with an organization whose values drive our philosophy of compassionate community care. Over the past 129 years, we've grown from a small 16-bed hospital to a nationally recognized healthcare leader with 619 beds. As part of our commitment to providing equitable, high-quality care to all members of our community, we embrace differences and work hard to create a place of belonging for our patients and our employees. When you join the Huntington family, you'll be empowered to enact change that continuously improves our ability to deliver world-class care, with kindness and dignity, to all who need it. Internal Workers - Please log into your Workday account to apply Huntington Hospital Employee Login Expectations: As a member of the patient care team and the primary point of patient contact, the Patient Service Representative is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, as well as payment and co-payment collection. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information. EDUCATION: High School Diploma/GED required. Assoc. Degree/College Diploma preferred. EXPERIENCE/TRAINING: 1 year experience working customer service or an office setting preferred SKILLS: * Communication - Ability to convey and/or receive written/verbal information to/from various audiences in different formats. Strong verbal and writing skills. Ability to read, understand and respond to detailed oral and written instructions. * Other - Demonstrates level of expertise in medical insurance, referral process and benefits plans. Ability to work independently. * Technical - Ability to apply knowledge of information software and/or hardware to provide solutions and/or support. Experience with CS-Link/Epic Healthcare preferred. Job Title: Patient Service Representative Department: Arcadia Peds Shift Duration: 8 Primary Shift: Days Time Type: Full time Location: 301 W Huntington Dr, Arcadia, CA 91007 Pay Range: The estimated base rate for this position is $24.00 - $34.50. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.

The Registration Clerk will process the information required for admittance, dismissal, and insurance billing. This will include communicating well with members of the public and accurately recording data. The clerk will also review insurance verification/authorization, prepare necessary consent forms, and prepare other information pertinent to registration. This position also includes functions of a cashier and Hospital Operator. ESSENTIAL FUNCTIONS: Maintain a 95% better benchmark registration accuracy in patient demographics, insurance data entry, and validating insurance coverage using proper patient identification. Documents account activity and financial status as necessary in notes. Responsible for daily registrations, which include ancillary services, Emergency Room Registration, and House Admissions, determining services needed for surgery patients, and pre-registration services, i.e., surgical consents. Comply with EMTLA rules and regulations regarding patient emergent services. Obtain necessary treatment consent forms related to services, including Important Messages about Medicare Rights and MOON, and be able to explain thoroughly. Complete the MSP form, and Medicare ABN and is able to explain to Medicare patients Scan all paper documents, patient identification, insurance cards, and Power of Attorney (as applicable) into HIM electronic systems or any other information needed. Responsible for daily financial functions such as balancing cash drawers and accepting payments/deposits needed for services, cash, credit cards, checks, and money orders. Generates receipts for patients or guarantors and non-patient customers. Complies with daily cash collection journals, logs, and deposits into the safe, always providing a witness. Practices patient confidentiality and security of patient health information. Provides feedback on the quality, accuracy, and timeliness of other departments related to the admission and billing process. Performs general clerical functions: answers telephone calls efficiently, politely, and quickly. Complies with necessary reports as directed. It uses the HIS Affinity system to its full capacity and continues to grow in the use of computers as its capabilities expand. Demonstrates an understanding and regularly uses the Admission Policies and Procedures in performing job duties and instructs patients. Must be able to report Emergency patients and admission to review organizations and HMOs after hours and on Holidays. OTHER RESPONSIBILITIES: Customer Service: Promotes a positive patient experience, interfacility, and interdepartmental relations in a caring environment. Is responsible for monitoring all alarm panels in the Switchboard area. Performs other related duties to facilitate workflow and promote health care. Temporary relief for switchboard and Concierge Services SUPERVISORY RESPONSIBILITIES: None EDUCATION, KNOWLEDGE, SKILLS, ABILITIES, AND EXPERIENCE: High school education or equivalent education/work experience. Experience in a patient registration, medical office, or health insurance environment and knowledge of medical terminology. Mathematical ability required to review statistical data on various financial records. Ten key-adding machines, typing experience, and computer friendliness are required. Accuracy is more important than speed-knowledge of filing systems and copy machines. Bilingual (English/Spanish) LICENSES AND CERTIFICATIONS: None

The Registration Clerk serves as the first point of contact for patients and visitors, providing exceptional customer service in both English and Spanish. This role is responsible for patient registration, verifying insurance, demographic information, proper authorizations, collecting payments, and explaining financial policies. In addition, the representative operates the hospital switchboard, answering and directing calls, and coordinating communication across departments. The position requires professionalism, attention to detail, and the ability to communicate effectively with patients, families, and staff, while maintaining confidentiality and adhering to HIPAA regulations. ESSENTIAL FUNCTIONS: Maintain a 95% better benchmark registration accuracy in patient demographics, insurance data entry, and validating insurance coverage using proper patient identification. Documents account activity and financial status as necessary in notes. Responsible for daily registrations, which include ancillary services, Emergency Room Registration, and House Admissions, determining services needed for surgery patients, and pre-registration services, i.e., surgical consents. Comply with EMTLA rules and regulations regarding patient emergent services. Obtain necessary treatment consent forms related to services, including Important Messages about Medicare Rights and MOON, and be able to explain thoroughly. Complete the MSP form, and Medicare ABN and is able to explain to Medicare patients Scan all paper documents, patient identification, insurance cards, and Power of Attorney (as applicable) into HIM electronic systems or any other information needed. Responsible for daily financial functions such as balancing cash drawers and accepting payments/deposits needed for services, cash, credit cards, checks, and money orders. Generates receipts for patients or guarantors and non-patient customers. Complies with daily cash collection journals, logs, and deposits into the safe, always providing a witness. Practices patient confidentiality and security of patient health information. Provides feedback on the quality, accuracy, and timeliness of other departments related to the admission and billing process. Performs general clerical functions: answers telephone calls efficiently, politely, and quickly. Complies with necessary reports as directed. It uses the HIS Affinity system to its full capacity and continues to grow in the use of computers as its capabilities expand. Demonstrates an understanding and regularly uses the Admission Policies and Procedures in performing job duties and instructs patients. Must be able to report Emergency patients and admission to review organizations and HMOs after hours and on Holidays. OTHER RESPONSIBILITIES: Customer Service: Promotes a positive patient experience, interfacility, and interdepartmental relations in a caring environment. Is responsible for monitoring all alarm panels in the Switchboard area. Performs other related duties to facilitate workflow and promote health care. Temporary relief for switchboard and Concierge Services SUPERVISORY RESPONSIBILITIES: None EDUCATION, KNOWLEDGE, SKILLS, ABILITIES, AND EXPERIENCE: High school education or equivalent education/work experience. Experience in a patient registration, medical office, or health insurance environment and knowledge of medical terminology. Mathematical ability required to review statistical data on various financial records. Ten key-adding machines, typing experience, and computer friendliness are required. Accuracy is more important than speed-knowledge of filing systems and copy machines. Bilingual (English/Spanish) LICENSES AND CERTIFICATIONS: None

Job Description The Registration Clerk will process the information required for admittance, dismissal, and insurance billing. This will include communicating well with members of the public and accurately recording data. The clerk will also review insurance verification/authorization, prepare necessary consent forms, and prepare other information pertinent to registration. This position also includes functions of a cashier and Hospital Operator. ESSENTIAL FUNCTIONS: Maintain a 95% better benchmark registration accuracy in patient demographics, insurance data entry, and validating insurance coverage using proper patient identification. Documents account activity and financial status as necessary in notes. Responsible for daily registrations, which include ancillary services, Emergency Room Registration, and House Admissions, determining services needed for surgery patients, and pre-registration services, i.e., surgical consents. Comply with EMTLA rules and regulations regarding patient emergent services. Obtain necessary treatment consent forms related to services, including Important Messages about Medicare Rights and MOON, and be able to explain thoroughly. Complete the MSP form, and Medicare ABN and is able to explain to Medicare patients Scan all paper documents, patient identification, insurance cards, and Power of Attorney (as applicable) into HIM electronic systems or any other information needed. Responsible for daily financial functions such as balancing cash drawers and accepting payments/deposits needed for services, cash, credit cards, checks, and money orders. Generates receipts for patients or guarantors and non-patient customers. Complies with daily cash collection journals, logs, and deposits into the safe, always providing a witness. Practices patient confidentiality and security of patient health information. Provides feedback on the quality, accuracy, and timeliness of other departments related to the admission and billing process. Performs general clerical functions: answers telephone calls efficiently, politely, and quickly. Complies with necessary reports as directed. It uses the HIS Affinity system to its full capacity and continues to grow in the use of computers as its capabilities expand. Demonstrates an understanding and regularly uses the Admission Policies and Procedures in performing job duties and instructs patients. Must be able to report Emergency patients and admission to review organizations and HMOs after hours and on Holidays. OTHER RESPONSIBILITIES: Customer Service: Promotes a positive patient experience, interfacility, and interdepartmental relations in a caring environment. Is responsible for monitoring all alarm panels in the Switchboard area. Performs other related duties to facilitate workflow and promote health care. Temporary relief for switchboard and Concierge Services SUPERVISORY RESPONSIBILITIES: None EDUCATION, KNOWLEDGE, SKILLS, ABILITIES, AND EXPERIENCE: High school education or equivalent education/work experience. Experience in a patient registration, medical office, or health insurance environment and knowledge of medical terminology. Mathematical ability required to review statistical data on various financial records. Ten key-adding machines, typing experience, and computer friendliness are required. Accuracy is more important than speed-knowledge of filing systems and copy machines. Bilingual (English/Spanish) LICENSES AND CERTIFICATIONS: None

Job Description The Registration Clerk serves as the first point of contact for patients and visitors, providing exceptional customer service in both English and Spanish. This role is responsible for patient registration, verifying insurance, demographic information, proper authorizations, collecting payments, and explaining financial policies. In addition, the representative operates the hospital switchboard, answering and directing calls, and coordinating communication across departments. The position requires professionalism, attention to detail, and the ability to communicate effectively with patients, families, and staff, while maintaining confidentiality and adhering to HIPAA regulations. ESSENTIAL FUNCTIONS: Maintain a 95% better benchmark registration accuracy in patient demographics, insurance data entry, and validating insurance coverage using proper patient identification. Documents account activity and financial status as necessary in notes. Responsible for daily registrations, which include ancillary services, Emergency Room Registration, and House Admissions, determining services needed for surgery patients, and pre-registration services, i.e., surgical consents. Comply with EMTLA rules and regulations regarding patient emergent services. Obtain necessary treatment consent forms related to services, including Important Messages about Medicare Rights and MOON, and be able to explain thoroughly. Complete the MSP form, and Medicare ABN and is able to explain to Medicare patients Scan all paper documents, patient identification, insurance cards, and Power of Attorney (as applicable) into HIM electronic systems or any other information needed. Responsible for daily financial functions such as balancing cash drawers and accepting payments/deposits needed for services, cash, credit cards, checks, and money orders. Generates receipts for patients or guarantors and non-patient customers. Complies with daily cash collection journals, logs, and deposits into the safe, always providing a witness. Practices patient confidentiality and security of patient health information. Provides feedback on the quality, accuracy, and timeliness of other departments related to the admission and billing process. Performs general clerical functions: answers telephone calls efficiently, politely, and quickly. Complies with necessary reports as directed. It uses the HIS Affinity system to its full capacity and continues to grow in the use of computers as its capabilities expand. Demonstrates an understanding and regularly uses the Admission Policies and Procedures in performing job duties and instructs patients. Must be able to report Emergency patients and admission to review organizations and HMOs after hours and on Holidays. OTHER RESPONSIBILITIES: Customer Service: Promotes a positive patient experience, interfacility, and interdepartmental relations in a caring environment. Is responsible for monitoring all alarm panels in the Switchboard area. Performs other related duties to facilitate workflow and promote health care. Temporary relief for switchboard and Concierge Services SUPERVISORY RESPONSIBILITIES: None EDUCATION, KNOWLEDGE, SKILLS, ABILITIES, AND EXPERIENCE: High school education or equivalent education/work experience. Experience in a patient registration, medical office, or health insurance environment and knowledge of medical terminology. Mathematical ability required to review statistical data on various financial records. Ten key-adding machines, typing experience, and computer friendliness are required. Accuracy is more important than speed-knowledge of filing systems and copy machines. Bilingual (English/Spanish) LICENSES AND CERTIFICATIONS: None

At Sherman Oaks Hospital, our dedicated team of professionals are committed to our core values of quality, compassion, and community. As a member of the Prime Healthcare Foundation, Sherman Oaks Hospital is actively seeking new members to join its award-winning team! Sherman Oaks Hospital is a 153-bed, not-for-profit, acute-care community hospital located in Sherman Oaks, California. Staffed with over 500 employees and an extraordinary team of physicians, the hospital is recognized for advanced technology and compassionate care and provides 24/7 emergency care in addition to a full range of specialized medical, surgical, and diagnostic services to improve and save lives. Sherman Oaks Hospital has been nationally recognized multiple times as a "100 Top Hospital" by Fortune/Merative, holds an "A" grade in patient safety from The Leapfrog Group, Patient Safety Excellence recognition from Healthgrades, and more. For more information, visit **************************** Responsibilities The Insurance Verifier/ Financial Counselor is responsible for determining patient liability based on benefits and advises patient of their liability prior to scheduled elective procedures notifies patient(s) of financial responsibility; collection arrangement are made prior to services rendered for all elective care. Verifies insurance eligibility, and benefits for emergent and urgent admissions, procedures or other services ensuring communication of patient responsibility to the patient or responsible party. Verifies and secures accurate patient demographic and insurance information, updating patient account information as needed. Assists patients in making arrangements as needed for patient responsibility by time of discharge for emergent or urgent services. Screens and refers patients for possible linkage to state, county or other government assistance programs as well as Charity or Discounts as per the facility Charity and Discount policies. The Insurance Verifier/ Financial Counselor works closely with Case Management in securing Medicaid/Medical treatment authorizations as needed. Maintains effective communication skills, including verbal, written and telephone. Proficient in mathematical skills. Qualifications Education and Work Experience Knowledge of standard insurance companies and verification requirements. Well versed in authorization processes for all payers. Ability to multi-task, prioritize needs to meet required timelines. Analytical and problem-solving skills. Customer Services experience required. High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires) Pay Transparency Sherman Oaks Hospital offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $XX.00 to $XX.00. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure. Employment Status Per Diem Shift Variable Equal Employment Opportunity Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: ******************************************************************************************** Privacy Notice Privacy Notice for California Applicants: ************************************************************************************************************************************

The Patient Navigator Specialist connects the Cottage Health community with efficient access to care. The position is responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. Staff are adept at resolving any general inquiries posed by patients and callers. Provides exceptional customer service and demonstartes dedication to the organization's mission, vision and values. All job qualifications listed indicate the minimum level necessary to perform this job proficiently. LEVEL OF EDUCATION Preferred: Associate's degree CERTIFICATIONS, LICENSES, REGISTRATIONS Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI) TECHNICAL REQUIREMENTS Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed Preferred: MS Office Suite. Experience working with Epic. Knowledge of medical terminology KNOWLEDGE, SKILLS, and ABILITIES All knowledge, skills, and abilities listed indicate the minimum level deemed necessary to perform this job proficiently. Ability to make independent decisions, utilizing available resources as needed, obtainingapproval, if needed, per policy and procedures. Possesses empathy, a positive attitude, flexibility, a strong work ethic and the ability to effectively deal with stress. This position must be able to participate as part of a highly functioning team. The employee communicates effectively.Able to effectively communicate both verbally and in written correspondence Ability to maintain patient confidentiality in all aspects of patient affairs. This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation. Answers incoming calls and other contact methods with standard professional department greeting and follows appropriate scripts. Offers prompt and efficient assistance for coordination of patient appointments, provides updates and follow up with patients when appropriate, and communicates with clinics using the proper channels. Schedules appointments across multiple service lines. Makes outbound calls as required. (40%) Responsible for maintaining updated information on patient accounts, including demographics, insurance and financial information. Advises patient/guarantor of benefits and offers estimates on financial responsibility, collects payment when appropriate from patient/guardian. Reviews, edits and obtains authorization as specified by insurance companies prior to patient services. Contacts departments and/or patient when additional information is required or to alert them regarding pending/or denied authorization status. Monitors and maintains all centralized work queues. Answers inquiries pertaining to patient accounts and counsels patient needing financial assistance (50%) Assists with employee onboarding and training as needed. Tasks assigned by Supervisor or Manager (10%)

Acts as liaison between the patients and the organization's administration, staff, and physicians to coordinate, investigate, review, respond to and facilitate resolution of patient complaints. Coordinates the preparation for and participation in actual regulatory and accreditation surveys, adverse event and patient complaint investigations, specialty certifications and other activities to maintain Cottage Health in a state of continual readiness. Qualifications All job qualifications listed indicate the minimum level necessary to perform this job proficiently. Education Minimum: Bachelor's degree Preferred: Bachelor's degree in Nursing Certifications, Licenses, Registrations Current CA RN License Certified Professional in Patient Safety or Healthcare Accreditation Certified Profession certification or the equivalent required within within 2 years. Technical Requirements Minimum: Advanced skills with Microsoft applications including Outlook, Word, Excel, PowerPoint and other web-based applications Able to produce complex documents, perform analysis and maintain databases. Years of Related Work Experience Minimum: 2 years customer service/complaint/grievance work experience and/or 2 years experience with regulatory and survey activities. Preferred: 3 years work experience handling customer complaints/grievances in a clinical setting and/or 3 years of work experience with regulatory and survey activities.

Acts as liaison between the patients and the organization's administration, staff, and physicians to coordinate, investigate, review, respond to and facilitate resolution of patient complaints. Coordinates the preparation for and participation in actual regulatory and accreditation surveys, adverse event and patient complaint investigations, specialty certifications and other activities to maintain Cottage Health in a state of continual readiness. Qualifications All job qualifications listed indicate the minimum level necessary to perform this job proficiently. Education Minimum: Bachelor's degree Preferred: Bachelor's degree in Nursing Certifications, Licenses, Registrations Current CA RN License Certified Professional in Patient Safety or Healthcare Accreditation Certified Profession certification or the equivalent required within within 2 years. Technical Requirements Minimum: Advanced skills with Microsoft applications including Outlook, Word, Excel, PowerPoint and other web-based applications Able to produce complex documents, perform analysis and maintain databases. Years of Related Work Experience Minimum: 2 years customer service/complaint/grievance work experience and/or 2 years experience with regulatory and survey activities. Preferred: 3 years work experience handling customer complaints/grievances in a clinical setting and/or 3 years of work experience with regulatory and survey activities. Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love. Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work. Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter. If you're already a Cottage Health employee, please apply on this link only. Risk Regulatory, Full-Time, 8 Hour, Day Shift, Santa Barbara Cottage Hospital

Acts as liaison between the patients and the organization's administration, staff, and physicians to coordinate, investigate, review, respond to and facilitate resolution of patient complaints. Coordinates the preparation for and participation in actual regulatory and accreditation surveys, adverse event and patient complaint investigations, specialty certifications and other activities to maintain Cottage Health in a state of continual readiness. Qualifications All job qualifications listed indicate the minimum level necessary to perform this job proficiently. Education * Minimum: Bachelor's degree * Preferred: Bachelor's degree in Nursing Certifications, Licenses, Registrations * Current CA RN License * Certified Professional in Patient Safety or Healthcare Accreditation Certified Profession certification or the equivalent required within within 2 years. Technical Requirements * Minimum: Advanced skills with Microsoft applications including Outlook, Word, Excel, PowerPoint and other web-based applications * Able to produce complex documents, perform analysis and maintain databases. Years of Related Work Experience * Minimum: 2 years customer service/complaint/grievance work experience and/or 2 years experience with regulatory and survey activities. * Preferred: 3 years work experience handling customer complaints/grievances in a clinical setting and/or 3 years of work experience with regulatory and survey activities.