Social Worker jobs at Santa Clara County - 185 jobs

This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City's hiring process here: ***************************************** Application Opening - January 4, 2023 Application Deadline for Session 14: April 3, 2026; Tentative Exam Date for Session 14: April 2026 Application Deadline for Session 15: July 2, 2026; Tentative Exam Date for Session 15: July 2026 Salary Range: $113,100 - $144, 326 Yearly 2940-Protective Services Worker | City and County of San Francisco (sf.gov) San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. Our Commitment to Racial Equity As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. From financial, nutritional and employment support to protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. Job Description Under general supervision, Protective Service Workers perform professional investigation, case management, and casework services at the Family & Children's Services program. This includes activities related to: engagement of children, youth and families; assessment of safety and risk; case planning and service delivery; and transitioning children and families to appropriate permanent and stable living situations. ESSENTIAL TASK AND DUTIES According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list. Partnering with families, communities, and service providers to build a supportive team that addresses the safety, health, and well-being needs of the child, youth, and family. Exploring safety, well-being, family relationships and natural supports through interviewing, field visits, and gathering collateral information in a timely manner. Conducting comprehensive assessments of safety, risk and protective capacity utilizing designated assessment tools. Taking appropriate action to ensure child safety, including promoting family strengths, mitigating safety threats and/or removal of children from the home. Maintaining case information on applicable computerized case management system(s).Collaborating with families and stakeholders to develop behavioral case plans based on the assessment that addresses the family's needs and complies with relevant laws, rules and regulations. Helping connect families to a broad array of services and supports and empowering them to utilize strengths in order to implement the provisions of a case plan. Counseling and educating youth, families, care providers and community partners on the Child Welfare process, legal requirements and departmental policies and procedures by communicating verbally and in writing in order to provide necessary and appropriate information to families. Building community partnerships through relationship building and educating community organizations about Family and Children's Services. Staying abreast of latest polices, initiatives, and best practices by attending trainings, reading literature reviews, accessing various online child welfare resources and participating in work groups and site teams to contribute to the development of policies. Ensuring all assigned cases meet compliance standards and scheduling work accordingly. Testifying in Court and adhering to Court protocol in compliance with legal requirements. Ensuring the well-being of children placed in homes by identifying homes to meet children's needs and closely monitoring their placement and providing assistance to out of home care providers so that children go to mandatory parental visits, medical and dental appointments in order to comply with mandatory county and state procedures, rules and regulations. Preparing written correspondence, electronic records and court reports by maintaining well documented records in a clear and timely manner according to agency procedures. Qualifications 1. Education a. Possession of a Master's Degree in Social Work from a school accredited by the Council on Social Work education (CSWE); OR b. Possession of a Master's Degree from a two-year (2) counseling program from an accredited college or university. (Qualifying Master's Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum). AND 2. Experience a. Satisfactory completion of two semesters of graduate field placement, which involved the provision of direct services to families or children in one of the following or closely related areas: child welfare, family counseling, juvenile probation, pediatric social work, adolescent alcohol and drug counseling or school social work; OR b. Six (6) months post baccalaureate professional work experience which involved the provision of direct services to families or children in one of the areas previously described. AND 3. License: Possession of a valid California class C driver's license and clear Motor Vehicle Record (MVR). Note: Applicants who will receive their Master's degree by the end of the current semester/quarter may submit a written request to be placed on the eligible list under waiver pending receipt of the Master's degree; for these applicants, appointment referral is contingent upon verification of the required education and experience. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. LICENSE, CERTIFICATION AND SPECIAL CONDITIONS: Some positions in Class 2940 Protective Services Worker may require bilingual proficiency depending upon the department's bilingual needs. Only those eligible candidates who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim proficiency. SPECIAL REQUIREMENTS: The essential duties of this position require incumbents to: drive, usually outside the City of San Francisco; to get in and out of vehicles, climb flights of stairs to complete home visits; lift objects weighing up to 40 pounds; incumbents will be required to work after standard work hours to respond to emergency response shifts which can occur on nights and weekends including After Hours shifts. Note: A current copy of the driver license and a current Motor Vehicle Record (MVR) must be submitted prior to appointment. Applicants must possess a good driving record, defined as not having the driving privilege suspended, revoked or being placed on probation for cause involving the safe operation of a motor vehicle within the preceding three (3) years. Violations will be reviewed on an individual basis and may be cause for non-selection or disciplinary action if employed. Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at ******************************************************* Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. SELECTION PROCEDURES After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Written Examination - Multiple Choice (100%): Candidates will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but are not limited to: ability and skill to assess, diagnose and apply intervention techniques to child, family and adult related problems; knowledge of social work methods and practices; theories of human behavior and group dynamics; interviewing, investigative and intervention techniques; child development, the aging process, parenting skills, adolescence, substance abuse, familial violence; causes and treatment of child abuse, family dynamics, death and dying; crisis intervention; and mental health/illness; needs and problems of children, families and adults from diverse socio-economic and cultural backgrounds; community resources and community organizations; policies and procedures relating to the provision of social services; investigative techniques, reporting requirements, and court procedures related to social services; the laws, rules and regulations governing the operation of public social services agencies; therapeutic modalities and pharmacology. A passing score must be achieved on the written multiple choice exam in order to continue in the selection process. Candidates who pass the exam will be placed on the eligible list in rank order according to their written examination score. Score Banking: Scores attained on the Protective Services Worker Exam for Family and Children Services will be 'banked' for two years, starting from the date of the examination. This means that, during this two-year time period, candidates need not take this test again. However, after one year, a candidate has the option to either (a) keep the same score and apply their test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the test. If a candidate opts to re-test, the re-test score becomes the candidate's official score since it is the most recent. If a significant modification is made to this exam in the future, the application of “banked” scores may no longer be appropriate. In such a rare circumstance, candidates with “banked” scores would be required to re-take the exam sooner than the two-year period specified above should they apply to another job opportunity where the modified exam is used. Additional Information Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. Upon passing the exam, candidates will be placed on the eligible list for a period of 12 months. To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at ************************* The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at **************************************************** Additional Information Regarding Employment with the City and County of San Francisco: Information About the Hiring Process Conviction History Employee Benefits Overview Equal Employment Opportunity Disaster Service Worker ADA Accommodation Veterans Preference Right to Work Copies of Application Documents Diversity Statement Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit *********************** to begin your application process. Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions, you may contact Vanessa Quintano at [email protected]. Recruitment ID: X00002 The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City's hiring process here: ***************************************** * Application Opening - January 4, 2023 * Application Deadline for Session 14: April 3, 2026; Tentative Exam Date for Session 14: April 2026 * Application Deadline for Session 15: July 2, 2026; Tentative Exam Date for Session 15: July 2026 * Salary Range: $113,100 - $144, 326 Yearly 2940-Protective Services Worker | City and County of San Francisco (sf.gov) San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. Our Commitment to Racial Equity As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. From financial, nutritional and employment support to protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. Role description Under general supervision, Protective Service Workers perform professional investigation, case management, and casework services at the Family & Children's Services program. This includes activities related to: engagement of children, youth and families; assessment of safety and risk; case planning and service delivery; and transitioning children and families to appropriate permanent and stable living situations. ESSENTIAL TASK AND DUTIES According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list. * Partnering with families, communities, and service providers to build a supportive team that addresses the safety, health, and well-being needs of the child, youth, and family. * Exploring safety, well-being, family relationships and natural supports through interviewing, field visits, and gathering collateral information in a timely manner. * Conducting comprehensive assessments of safety, risk and protective capacity utilizing designated assessment tools. Taking appropriate action to ensure child safety, including promoting family strengths, mitigating safety threats and/or removal of children from the home. * Maintaining case information on applicable computerized case management system(s).Collaborating with families and stakeholders to develop behavioral case plans based on the assessment that addresses the family's needs and complies with relevant laws, rules and regulations. * Helping connect families to a broad array of services and supports and empowering them to utilize strengths in order to implement the provisions of a case plan. * Counseling and educating youth, families, care providers and community partners on the Child Welfare process, legal requirements and departmental policies and procedures by communicating verbally and in writing in order to provide necessary and appropriate information to families. * Building community partnerships through relationship building and educating community organizations about Family and Children's Services. * Staying abreast of latest polices, initiatives, and best practices by attending trainings, reading literature reviews, accessing various online child welfare resources and participating in work groups and site teams to contribute to the development of policies. * Ensuring all assigned cases meet compliance standards and scheduling work accordingly. * Testifying in Court and adhering to Court protocol in compliance with legal requirements. * Ensuring the well-being of children placed in homes by identifying homes to meet children's needs and closely monitoring their placement and providing assistance to out of home care providers so that children go to mandatory parental visits, medical and dental appointments in order to comply with mandatory county and state procedures, rules and regulations. * Preparing written correspondence, electronic records and court reports by maintaining well documented records in a clear and timely manner according to agency procedures. How to qualify 1. Education a. Possession of a Master's Degree in Social Work from a school accredited by the Council on Social Work education (CSWE); OR b. Possession of a Master's Degree from a two-year (2) counseling program from an accredited college or university. (Qualifying Master's Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum). AND 2. Experience a. Satisfactory completion of two semesters of graduate field placement, which involved the provision of direct services to families or children in one of the following or closely related areas: child welfare, family counseling, juvenile probation, pediatric social work, adolescent alcohol and drug counseling or school social work; OR b. Six (6) months post baccalaureate professional work experience which involved the provision of direct services to families or children in one of the areas previously described. AND 3. License: Possession of a valid California class C driver's license and clear Motor Vehicle Record (MVR). Note: Applicants who will receive their Master's degree by the end of the current semester/quarter may submit a written request to be placed on the eligible list under waiver pending receipt of the Master's degree; for these applicants, appointment referral is contingent upon verification of the required education and experience. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. LICENSE, CERTIFICATION AND SPECIAL CONDITIONS: Some positions in Class 2940 Protective Services Worker may require bilingual proficiency depending upon the department's bilingual needs. Only those eligible candidates who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim proficiency. SPECIAL REQUIREMENTS: The essential duties of this position require incumbents to: drive, usually outside the City of San Francisco; to get in and out of vehicles, climb flights of stairs to complete home visits; lift objects weighing up to 40 pounds; incumbents will be required to work after standard work hours to respond to emergency response shifts which can occur on nights and weekends including After Hours shifts. Note: A current copy of the driver license and a current Motor Vehicle Record (MVR) must be submitted prior to appointment. Applicants must possess a good driving record, defined as not having the driving privilege suspended, revoked or being placed on probation for cause involving the safe operation of a motor vehicle within the preceding three (3) years. Violations will be reviewed on an individual basis and may be cause for non-selection or disciplinary action if employed. Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at ******************************************************* Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. SELECTION PROCEDURES After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Written Examination - Multiple Choice (100%): Candidates will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but are not limited to: ability and skill to assess, diagnose and apply intervention techniques to child, family and adult related problems; knowledge of social work methods and practices; theories of human behavior and group dynamics; interviewing, investigative and intervention techniques; child development, the aging process, parenting skills, adolescence, substance abuse, familial violence; causes and treatment of child abuse, family dynamics, death and dying; crisis intervention; and mental health/illness; needs and problems of children, families and adults from diverse socio-economic and cultural backgrounds; community resources and community organizations; policies and procedures relating to the provision of social services; investigative techniques, reporting requirements, and court procedures related to social services; the laws, rules and regulations governing the operation of public social services agencies; therapeutic modalities and pharmacology. A passing score must be achieved on the written multiple choice exam in order to continue in the selection process. Candidates who pass the exam will be placed on the eligible list in rank order according to their written examination score. Score Banking: Scores attained on the Protective Services Worker Exam for Family and Children Services will be 'banked' for two years, starting from the date of the examination. This means that, during this two-year time period, candidates need not take this test again. However, after one year, a candidate has the option to either (a) keep the same score and apply their test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the test. If a candidate opts to re-test, the re-test score becomes the candidate's official score since it is the most recent. If a significant modification is made to this exam in the future, the application of "banked" scores may no longer be appropriate. In such a rare circumstance, candidates with "banked" scores would be required to re-take the exam sooner than the two-year period specified above should they apply to another job opportunity where the modified exam is used. What else should I know? Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. Upon passing the exam, candidates will be placed on the eligible list for a period of 12 months. To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at ************************* The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at **************************************************** Additional Information Regarding Employment with the City and County of San Francisco: * Information About the Hiring Process * Conviction History * Employee Benefits Overview * Equal Employment Opportunity * Disaster Service Worker * ADA Accommodation * Veterans Preference * Right to Work * Copies of Application Documents * Diversity Statement Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit *********************** to begin your application process. Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. Applicants will receive a confirmation email from ******************************** that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions, you may contact Vanessa Quintano at **************************. Recruitment ID: X00002 The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

At Wayfinder Family Services, we understand the unique challenges facing some of our state's most vulnerable children, youth and adults. Those with disabilities, those without a home of their own, those who have been abused and many, many more. We answer the call for them. We believe in the amazing potential in, and for, each and every one of them. And, together, we find a way to turn that potential into reality. Program and Role Summary Wayfinder's Kinship Support Services Program is a kinship navigation service for grandparents, extended family members or close family friends who step up to raise children so they avoid the trauma of separation from their birth family. The program also assists kinship families that form voluntarily, without the assistance of a child welfare agency. Our program offers counseling, assistance with basic needs, support groups and workshops, respite resources and more. Kinship families are more stable, and children maintain their family connections, which produces better long-term outcomes. The primary focus of the Social Worker, is to work with post adoptive and post permanency families to stabilize and strengthen client families. To accomplish this, the Social Worker II will provide engagement, assessment, goal planning, skill building, referrals, advocacy, and support during crisis. Assist families in locating funding for services where possible. Accurately document all services provided, assessments, meetings, decisions, and reports. The social worker II will work cooperatively and collaboratively with team members and community partners. Primary Responsibilities: Promotes the Continuous Quality Improvement (CQI) process by identifying quality indicators and opportunities for departmental and organizational process improvement. Reports any incidents/accidents according to incident reporting procedures and protocols, within designated timelines as outlined in the reporting procedures. Ensures staff is knowledgeable of and adhere to the reporting procedures and protocols. Maintains confidentiality of all pertinent client information. Promotes a healthy organizational culture based on trust, respect, empowerment and accountability. Ensures sensitivity to the service population's cultural and socioeconomic characteristics. Maintain professional integrity and ethics. Work cooperatively and collaboratively with others Refer families for clinical support to clinicians on the Permanency Project team. Other duties as outlined in the position description. Qualifications Education and Experience: A master's degree in social work, Psychology, Sociology and/or Communication is required. Prior experience in a case management position or equivalent experience Knowledge of crisis intervention and the unique needs of kinship care and adoptive families Strong knowledge of and ability to deliver trauma-informed practice Ability to work in MS Word, Outlook and Excel at intermediate level Proficient in using virtual video technologies and have stable internet service with privacy to meet with clients virtually Work in adoptions preferred. Benefits: Wayfinder is committed to providing our employees with a benefits program that is both comprehensive and competitive which includes: Paid Time Off: Generous Paid Time Off (PTO) policy, 11 paid holidays, plus five winter holidays Medical, dental, vision, life, and long-term disability insurance 401(k) retirement plan with employer match up to 4% Employee referral program: Encourage your colleagues to join us Education tuition assistance program: Invest in your career development Public Service Loan Forgiveness (PSLF) eligible Flexible spending account (FSA) plans Eligibility and other benefits are outlined in plan documents Wayfinder Family Services is an Equal Opportunity Employer. We support a drug-free workplace and conduct pre-employment background and drug screenings

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. Application Opening: Friday, January 23, 2026 Application Deadline: Application filing will close on or after Monday, February 2, 2026. Salary: $83,954 - $102,024 Annually Appointment Type: Permanent Civil Service Recruitment ID: CBT-2910-H00186 San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City's only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services. Job Description Under general supervision, investigates requests for public assistance in accordance with well-defined and established legal provisions, policies, and procedures in order to determine the eligibility and needs of applicants and recipients for public assistance and services; recommends assistance grants on basis of findings; provides other miscellaneous services; maintains various case records; and performs related duties as required. Examples of Duties: Connect clients to community resources, address barriers to access, and advocate to help resolve issues that limit participation in programs. Schedule and conduct interviews to assess applicants' service needs, including in-home visits as required. Verify information received through phone and written verification, and evaluate eligibility based on collected data. Assess client needs, create individualized service plans with goals and action steps, coordinate and monitor services, prepare reports and assessments, and provide counseling on family, financial, physical, and emotional concerns. Maintain accurate and complete files; prepare and update correspondence and narratives; document case actions, complete required forms, and process eligibility determinations for social and ancillary services in a timely manner. Explain policies, rules, and regulations to applicants and clients, and assist with completing required forms and reports. Conduct orientations for community agencies; build and maintain relationships with local organizations, nonprofits, businesses, and other stakeholders to promote resource programs; facilitate and mediate case conferences between staff and service providers. Gather and analyze data to identify trends and insights; develop evidence-based recommendations; and prepare reports. The Social Worker (2910) may perform other duties as assigned/required. Please note that incumbents in this classification may be required to perform duties as listed in the class specification, which can be found on DHR's website: *************************************** Qualifications Possession of a baccalaureate degree, with major course work in social service; AND One (1) year of experience as a social worker in a recognized social service agency. Substitution: One (1) year of graduate study in an accredited graduate school of social work or six (6) months of experience as a Social Worker Trainee may be substituted for one (1) year of experience. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Please attach a copy of your baccalaureate degree and your transcripts when submitting your application. One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). VERIFICATION OF EDUCATION AND EXPERIENCE: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education or experience verification is required, information on how to verify education and experience requirements, including verifying foreign education credits or degree equivalency, can be found at ******************************************************* Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Additional Information Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following. Supplemental Questionnaire (SQ) Examination: (Weight: 100%) The Supplemental Questionnaire exam is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: ability or skill to obtain facts, evaluate relevant and significant information, and recommend and implement an equitable course of action; ability or skill to determine eligibility for public assistance on the basis of established laws, rules, regulations, and confidentiality; knowledge of pertinent Federal, State, and local laws, codes and regulations as related to assigned program responsibility; knowledge of principles and procedures of casework management, record keeping, and reporting; skill to interview people of all backgrounds effectively; ability or skill to present reports concisely and clearly orally; knowledge of services and activities of community service programs and related agencies; ability to establish and maintain cooperative working relationships with those connected in the course of work; knowledge of socioeconomic conditions and trends. Candidates must achieve a passing score on the Supplemental Questionnaire exam to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions. Certification The certification rule for the eligible list resulting from this examination will be the Rule of the List. Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of six (6) months and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state, or local laws, rules, or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at ************************* The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at *************************************************** Additional information regarding Employment with the City and County of San Francisco: Information About the Hiring Process Conviction History Employee Benefits Overview Equal Employment Opportunity Disaster Service Worker ADA Accommodation Veterans Preference Right to Work Copies of Application Documents Diversity Statement Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit *********************** to begin your application process. Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account. Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions regarding this recruitment or application process, please contact the analyst, Jerome Anabu at [email protected] or **************. We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. * Application Opening: Friday, January 23, 2026 * Application Deadline: Application filing will close on or after Monday, February 2, 2026. * Salary: $83,954 - $102,024 Annually * Appointment Type: Permanent Civil Service * Recruitment ID: CBT-2910-H00186 San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City's only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services. Role description Under general supervision, investigates requests for public assistance in accordance with well-defined and established legal provisions, policies, and procedures in order to determine the eligibility and needs of applicants and recipients for public assistance and services; recommends assistance grants on basis of findings; provides other miscellaneous services; maintains various case records; and performs related duties as required. Examples of Duties: * Connect clients to community resources, address barriers to access, and advocate to help resolve issues that limit participation in programs. * Schedule and conduct interviews to assess applicants' service needs, including in-home visits as required. Verify information received through phone and written verification, and evaluate eligibility based on collected data. * Assess client needs, create individualized service plans with goals and action steps, coordinate and monitor services, prepare reports and assessments, and provide counseling on family, financial, physical, and emotional concerns. * Maintain accurate and complete files; prepare and update correspondence and narratives; document case actions, complete required forms, and process eligibility determinations for social and ancillary services in a timely manner. * Explain policies, rules, and regulations to applicants and clients, and assist with completing required forms and reports. * Conduct orientations for community agencies; build and maintain relationships with local organizations, nonprofits, businesses, and other stakeholders to promote resource programs; facilitate and mediate case conferences between staff and service providers. * Gather and analyze data to identify trends and insights; develop evidence-based recommendations; and prepare reports. The Social Worker (2910) may perform other duties as assigned/required. Please note that incumbents in this classification may be required to perform duties as listed in the class specification, which can be found on DHR's website: *************************************** How to qualify * Possession of a baccalaureate degree, with major course work in social service; AND * One (1) year of experience as a social worker in a recognized social service agency. Substitution: One (1) year of graduate study in an accredited graduate school of social work or six (6) months of experience as a Social Worker Trainee may be substituted for one (1) year of experience. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Please attach a copy of your baccalaureate degree and your transcripts when submitting your application. One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). VERIFICATION OF EDUCATION AND EXPERIENCE: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education or experience verification is required, information on how to verify education and experience requirements, including verifying foreign education credits or degree equivalency, can be found at ******************************************************* Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. What else should I know? Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following. Supplemental Questionnaire (SQ) Examination: (Weight: 100%) The Supplemental Questionnaire exam is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: ability or skill to obtain facts, evaluate relevant and significant information, and recommend and implement an equitable course of action; ability or skill to determine eligibility for public assistance on the basis of established laws, rules, regulations, and confidentiality; knowledge of pertinent Federal, State, and local laws, codes and regulations as related to assigned program responsibility; knowledge of principles and procedures of casework management, record keeping, and reporting; skill to interview people of all backgrounds effectively; ability or skill to present reports concisely and clearly orally; knowledge of services and activities of community service programs and related agencies; ability to establish and maintain cooperative working relationships with those connected in the course of work; knowledge of socioeconomic conditions and trends. Candidates must achieve a passing score on the Supplemental Questionnaire exam to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions. Certification The certification rule for the eligible list resulting from this examination will be the Rule of the List. Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of six (6) months and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state, or local laws, rules, or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at ************************* The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at *************************************************** Additional information regarding Employment with the City and County of San Francisco: * Information About the Hiring Process * Conviction History * Employee Benefits Overview * Equal Employment Opportunity * Disaster Service Worker * ADA Accommodation * Veterans Preference * Right to Work * Copies of Application Documents * Diversity Statement Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit *********************** to begin your application process. Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account. Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. Applicants will receive a confirmation email from ******************************** that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions regarding this recruitment or application process, please contact the analyst, Jerome Anabu at ********************** or **************. We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

This classification is scheduled to receive a 5% COLA effective July 2026. requires a Master's Degree in Social Work. This recruitment is for level I and level II. The salary rage for level I is $2,256.00 - $3,023.20 biweekly ($28.20 - $37.79 per hour). The salary range for level II is $2,492.00 - $3,339.20 biweekly ($31.15 - $41.74 per hour). New employees generally start at the beginning of the salary range. The salary range has 7 steps with employees typically starting at step 1 and moving to step 2 upon the completion of a successful one year probationary period. Each year thereafter, upon completion of successful performance, employees move to subsequent next step. Each step represents a 5% increase. Note: A training and experience evaluation may be utilized to determine an applicant's ranking among qualified candidates. Based upon information provided in this application including responses to supplemental questions, an applicant's education, training and experience (full-time equivalent) may be evaluated. Applicants should provide thoughtful and thorough responses to supplemental questions as they play an important role in this recruitment process. All qualifying work experience that is described or included in responses to supplemental questions MUST also be included and detailed in the "Work Experience" section of this application. "See Resume" is not an acceptable response for any supplemental question. FLSA: Non-Exempt DEFINITION Under general supervision, performs specialized social services casework involving, or at-risk children or; conducts social studies and develop service plans which may include the need for specialized social services; provides information about available adoption services and resources and may arrange referral of clients to appropriate departmental or community resources; performs other duties as assigned. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff. CLASS CHARACTERISTICS Social Worker I - Adoptions : This is the entry-level classification in the Adoptions Social Worker series. Initially under close supervision, incumbents learn and provide advanced social services casework in the area of adoptions, requiring coordination with county welfare departments, public and private social services, adoption agencies, public and private attorneys, judges, and other representatives of the court system. As experience is gained, assignments become more varied and complex; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions as the Social Worker II - Adoptions but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Social Worker II - Adoptions: This is the journey-level classification in the Social Worker Adoptions series. Positions at this level exercise judgment and initiative in their assigned tasks and handle more difficult, sensitive and specialized cases and decisions are made where consequence of error may be significant. This class requires advanced casework skills, a high degree of program knowledge, judgement, and creativity. Positions in this class may be assigned to Children's Services and are expected to manage caseloads involving physically, sexually, and emotionally abused and/or neglected children. Positions in the Social Worker - Adoptions class series are flexibly staffed; positions at the II-level may be filled by advancement from the I-level; progression to the II-level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the II-level. This is an advanced level classification in the Social Worker series EXAMPLES OF TYPICAL JOB FUNCTIONS Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. * Conducts case studies providing recommendations for Adoption or Guardianship when appropriate. * Responds to adoption inquiries; enrolls adoptive parents in adoptive services; determines child's legal eligibility for adoption. * Assesses the physical, social, emotional, and economic factors present in prospective adoptive families, and suitability of children for families. * Makes decisions and prepare full factual reports to the court with recommendations for or against granting petitions for adoption and recommend alternate plans when needed. * Prepares appropriate case records including narrative recordings and supporting documentation as required by statutes. * Reports to the court with recommendations regarding permanent plans for children, court actions to terminate parental right, guardianship petitions, existence of parental relationships, necessity for parental consent and withdrawals of consents. * Conducts placement studies required under the Interstate Compact on the Placement of Children. * Informs birth parent(s) of their alternative prior to relinquishing children for adoption or consenting to the adoption and determine the readiness and capability of the birth parent(s) to relinquish or give consent. * Provides consultative services to other public and private social services regarding adoption planning on other cases. * Conducts investigations of child abuse recorded at the Child Abuse Registry for prospective adoptive parents; and conducts set-aside investigations and report to the court. * Participates in pre-planning to identify foster homes to meet the permanency needs of children. * Inspects home environment for the overall growth and development of the child. * Counsels, trains, and supervises foster families in meeting children's needs for permanency. * Maintains regular contact with the foster families, children and the biological parents to monitor the progress of the child and family through the entire process. * Prepares evaluation and progression reports and provides suggestions, recommendations or treatment as required. * Adheres strictly to the state and federal laws when dealing with any issue related to child care. * Interacts with families and individuals to assess their requirements, and find social services programs that would assist them. * Adheres to the standards of the Privacy Act of 1974, {U.S.C. § 552A} as amended; maintains and enforces all aspects of confidentiality of client information. * Performs related duties as assigned. Knowledge of: * State and Federal rules, regulations, and laws relating to adoptions in California; principles, practices, and techniques used in the administration of adoptions programs. * Casework theory and practice, child psychology and principles of individual and group behavior. * Child welfare casework objectives; socioeconomic factors which promote stable family security. * Casework techniques in working with special needs children who experience adverse parental background. * Crisis intervention techniques in the provision of post adoption services. * Functions and services provided by a public social service agency including community resources. * Principles of human nature, growth, and development. * County social service program laws, policies, and procedures. * Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff. * The structure and content of the English language, including the meaning and spelling of words, rules of composition and grammar. * Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. Ability To: * Work with local county welfare departments in assessing the adoption potential of children within the child welfare system. * Develop and maintain effective interpersonal relationships while working with county welfare departments, other public and private social services and adoption agencies, public and private attorneys, judges, and other representatives of the court system. * Conduct orientation meetings with the public. * Coordinate multiple community resources to serve client needs; assessing and evaluating social problems; determine eligibility for program services; provide outreach, advocacy services and make recommendations according to observations and interviews. * Utilize program specific case management system. * Analyze situations and adopt effective course of action. * Utilize effective interpersonal and organizational communication skills including the dissemination of information to appropriate parties; listen attentively and respond appropriately and timely. * Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures and standards relevant to work performed. * Demonstrate initiative through anticipation of operations needs and problems and acting appropriately. * Effectively represent the department and the County in meetings with governmental agencies; community groups; various business, professional and regulatory organizations; and in meetings with individuals. * Independently organize work, set priorities, meet critical deadlines and follow-up on assignments. * Use tact, initiative, prudence and independent judgment within general policy and procedural guidelines * Effectively use computer systems, software applications relevant to work performed and modern business equipment to perform a variety of work tasks. * Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. * Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Education and Experience: Master's degree in Social Work; and Social Worker I - Adoptions: Upcoming graduates may supply a letter from their attending university stating impending graduation date of their degree program and verification of credits needed for graduation, which will allow placement on list of eligibles. Actual hiring of position will not occur until after graduation date. Social Worker I - Adoptions: One (1) year experience in Social Work or Behavioral Science providing direct client services. Social Worker II - Adoptions: Three (3) years experience in Social Work or Behavioral Science providing direct client services. Certifications and Licenses: * Must possess a valid US driver's license upon date of application. Must obtain California driver's license following hire date per California DMV regulations. PHYSICAL DEMANDS * Mobility to work in a standard office setting and use standard office equipment, including a computer; primarily a sedentary office classification although standing in work areas and walking between work areas may be required; occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information; ability to lift, carry, push and pull materials and objects up to 40 pounds. * Vision to read printed materials and a computer screen. * Hearing and speech to communicate in person and over the telephone. * Finger dexterity is needed to access, enter and retrieve data using a computer keyboard or calculator and to operate standard office equipment. WORKING CONDITIONS * Must possess and maintain a valid California driver license. * Requires frequent visits to client homes; may require visits to other organizations, agencies, departments, and private businesses. * Office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. * Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. EQUIPMENT AND TOOLS UTILIZED * Equipment utilized includes personal computer, fax machine, and standard office equipment. Disaster Service Worker All Butte County employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.

At Wayfinder Family Services, we understand the unique challenges facing some of our state's most vulnerable children, youth and adults. Those with disabilities, those without a home of their own, those who have been abused and many, many more. We answer the call for them. We believe in the amazing potential in, and for, each and every one of them. And, together, we find a way to turn that potential into reality. Program and Role Summary Our statewide Foster Care and Adoption programs match children and youth who have been displaced from their homes due to abuse or neglect with families that can provide safe, caring homes. Wayfinder recruits, trains and certifies resource (foster) families, some of whom ultimately adopt the children they foster. We emphasize a child achieving permanency, which can be reunification with birth parents, living with relatives, adoption or guardianship. Also, Wayfinder offers therapeutic post-adoption support that includes case management, mental health therapy, and mentoring to children and their adoptive families during and after adoption to promote stability and permanency. The Post Adoption Social Worker will provide preventive, supportive, educational services specifically to post-adoptive families. These services will include short-term interventions based on the individualized needs of the family primarily concerning adoption-related issues. This is a remote position with co-locating in the CDSS Chico and Sacramento offices as needed and to collaborate for CDSS office meetings and needs. The position requires travel to assigned counties to provide support groups, family events, family support/intervention, and/or AAP. Primary Responsibilities: Provide education and information to assist families in understanding the family situation and learning strategies in parenting. Assess family needs and assist families with appropriate community linkages, advocacy support, and skill building. Brief case management for post adoptive families, brief initial assessment to complete a family support plan. Provide families with strategies to assist with increasing attachment in their home and in learning a variety of techniques to respond to challenging behaviors. Other duties as outlined in the position description. Qualifications Education and Experience: Master's degree in social work or a related field is required. Experience working with pre and post adoptive families is preferred. Ability to travel to CDSS Chico and Sacramento offices as needed, travel to family homes and assigned counties in assigned regions for family support and events. Valid CA Driver License with a minimum of three (3) years good driving history and must be approved by the agency's insurance carrier to drive agency vehicles. Benefits: Wayfinder is committed to providing our employees with a benefits program that is both comprehensive and competitive which includes: Paid Time Off: Generous Paid Time Off (PTO) policy, 11 paid holidays, plus five winter holidays Medical, dental, vision, life, and long-term disability insurance 401(k) retirement plan with employer match up to 4% Employee referral program: Encourage your colleagues to join us Education tuition assistance program: Invest in your career development Public Service Loan Forgiveness (PSLF) eligible Flexible spending account (FSA) plans Eligibility and other benefits are outlined in plan documents Wayfinder Family Services is an Equal Opportunity Employer. We support a drug-free workplace and conduct pre-employment background and drug screenings.

At Wayfinder Family Services, we understand the unique challenges facing some of our state's most vulnerable children, youth and adults. Those with disabilities, those without a home of their own, those who have been abused and many, many more. We answer the call for them. We believe in the amazing potential in, and for, each and every one of them. And, together, we find a way to turn that potential into reality. Program and Role Summary Wayfinder's Contra Costa Psycho Social Assessment program assesses resource families, including adoptive families, by completing resource family evaluations within county timeframes. The primary focus on the Social Worker, is to conduct resource family assessments for relative and non-relative families; and write the assessment in the county contract's allotted time. Psychosocial Assessment (PSA) Social Workers may also assist with finalizing the adoption for these families. This is a part-time position budgeted for 29 hours/week with a varied schedule (weekend and evening availability, as needed). The PSA Social Worker will provide support to both Contra Costa and Sonoma Counties, as needed. Primary Responsibilities: Assesses county-referred applicants to become an approved Resource Family. Conducts a home environment assessment, and psychosocial assessment, and prepare a written report. Incorporate an assessment of an applicant's mental health and substance abuse into the risk assessment. Provides ongoing assessments of family needs and makes appropriate referrals to services such as counseling, support groups, and other applicable services and coordinates with county workers and/or other community agencies to identify assistance funding services. Maintains accurate and thorough records of all services provided and document all assessments, meetings, decisions, and reports. Communicates needs, services, and progress with the referring agency, service provider, and applicants. Provides therapeutic interventions on an ongoing basis and during crises. Other duties as outlined in the position description. Qualifications Education and Experience: Master's Degree from an accredited university in social work or social welfare, marriage, family and child counseling, child psychology, child development, counseling psychology, or social psychology is required. Bilingual (Spanish), preferred. Valid CA Driver License with a minimum of three (3) years good driving history and must be approved by the agency's insurance carrier to drive agency vehicles. Benefits: Wayfinder is committed to providing our employees with a benefits program that is both comprehensive and competitive which includes: Paid Time Off: Generous Paid Time Off (PTO) policy, 11 paid holidays, plus five winter holidays Medical, dental, vision, life, and long-term disability insurance 401(k) retirement plan with employer match up to 4% Employee referral program: Encourage your colleagues to join us Education tuition assistance program: Invest in your career development Public Service Loan Forgiveness (PSLF) eligible Flexible spending account (FSA) plans Eligibility and other benefits are outlined in plan documents Additional Benefits Offered for this role: Training and professional development Wayfinder Family Services is an Equal Opportunity Employer. We support a drug-free workplace and conduct pre-employment background and drug screenings.

At Wayfinder Family Services, we understand the unique challenges facing some of our state's most vulnerable children, youth and adults. Those with disabilities, those without a home of their own, those who have been abused and many, many more. We answer the call for them. We believe in the amazing potential in, and for, each and every one of them. And, together, we find a way to turn that potential into reality. Program and Role Summary Wayfinder's Sonoma Psycho Social Assessment program assesses resource families, including adoptive families, by completing resource family evaluations within county timeframes. The primary focus on the Social Worker, is to conduct resource family assessments for relative and non-relative families; and write the assessment in the county contract's allotted time. Psychosocial Assessment (PSA) Social Workers may also assist with finalizing the adoption for these families. This is a part-time position budgeted for 29 hours/week with a varied schedule (weekend and evening availability, as needed). The PSA Social Worker will provide support to both Contra Costa and Sonoma Counties, as needed. Primary Responsibilities: Assesses county-referred applicants to become an approved Resource Family. Conducts a home environment assessment, and psychosocial assessment, and prepare a written report. Incorporate an assessment of an applicant's mental health and substance abuse into the risk assessment. Provides ongoing assessments of family needs and makes appropriate referrals to services such as counseling, support groups, and other applicable services and coordinates with county workers and/or other community agencies to identify assistance funding services. Maintains accurate and thorough records of all services provided and document all assessments, meetings, decisions, and reports. Communicates needs, services, and progress with the referring agency, service provider, and applicants. Provides therapeutic interventions on an ongoing basis and during crises. Other duties as outlined in the position description. Qualifications Education and Experience: Master's Degree from an accredited university in social work or social welfare, marriage, family and child counseling, child psychology, child development, counseling psychology, or social psychology is required. Bilingual (Spanish), preferred. Valid CA Driver License with a minimum of three (3) years good driving history and must be approved by the agency's insurance carrier to drive agency vehicles. Benefits: Wayfinder is committed to providing our employees with a benefits program that is both comprehensive and competitive which includes: Paid Time Off: Generous Paid Time Off (PTO) policy, 11 paid holidays, plus five winter holidays Medical, dental, vision, life, and long-term disability insurance 401(k) retirement plan with employer match up to 4% Employee referral program: Encourage your colleagues to join us Education tuition assistance program: Invest in your career development Public Service Loan Forgiveness (PSLF) eligible Flexible spending account (FSA) plans Eligibility and other benefits are outlined in plan documents Additional Benefits Offered for this role: Training and professional development Wayfinder Family Services is an Equal Opportunity Employer. We support a drug-free workplace and conduct pre-employment background and drug screenings.

: This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City's hiring process here: **************** sf. gov/knowledge/process/Application Opening: January 9, 2024Application Deadline: ContinuousSalary Range: $113,100. 00-$144,326. 00 Yearly; **************** sf. gov/classifications/?class Code=2940 (effective January 1, 2026) Eligible List Duration resulting from this examination process will be continuous List ID: CCT-2940-X00049; REF36550S San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. OUR COMMITMENT TO RACIAL EQUITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Job Description This is the entry-level class in the Protective Services Worker series. Adult Protective Services (APS) is a state-mandated program administered by the City and County of San Francisco (CCSF), HSA, and DAS. Under general supervision by the APS program, the Protective Services Worker (PSW) receives and responds to reports of suspected “elder” and “dependent adult” abuse including neglect, self-neglect, and financial abuse. The PSW performs professional investigations and case management services to victims of abuse. This includes activities related to evaluating the level of harm or risk of harm, to the person and the estate of an “elder” or “dependent adult;” assessing biopsychosocial functioning, including the medical condition, cognitive/psychological status, and adequacy of care and support system; orchestrating ongoing services to maximize the use of community resources, and to help protect victims from further harm once the case is closed. Essential Duties and Functions According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list. Conducts unannounced visits to see elders and dependent adults in their living environment. Investigates the allegations and conducts a risk assessment through interviewing the victim, family, relatives, neighbors, and others to assess for immediacy. Arranges for immediate protective interventions and emergency services as necessary, including medical assessments, emergency shelter, or in-home protection, e. g. acts as a liaison on the medical aspects of the case with providers of services and other agencies that provide medical care, until the immediate dangers are resolved. Gathers, documents, and reviews important detailed financial, personal, and confidential information, and writes investigative reports, findings, and service plan notes. Conducts a needs assessment for clients in need of protective services. Develops a Service Plan and organizes the initial care plan as appropriate, including supported decision-making activities. Provides counseling for clients and significant others to alleviate the identified problems and to implement the service plan to restore optimum social functioning, and health adjustment within the client's capacity; assists them in order to address personal and environmental difficulties, which perpetuate poor health and dysfunction, and interfere with self-care and self-protection. Monitors the Service Plan and follows up through field visits and telephone contacts with clients, relatives, and other concerned individuals until the service goals have been achieved. Assists with multidisciplinary team meetings with healthcare providers, hospitals, and the Public Health/Mental Health Department, and other City agencies involved to further their understanding of significant social and emotional factors underlying the client's health, social, or environmental problems. Designs interventions in collaboration with medical professionals, social service providers, law enforcement, or other relevant systems by contributing with information to help determine the level of care and services pertinent to the client's welfare. Provides education to individuals and agencies on the role and authority of APS. Conducts public presentations about casework in a confidential, multi-disciplinary setting; collaborates and cooperates with the community and the CCSF partner agencies. Uses a personal computer to prepare, review, and maintain records, correspondence, and reports; manages case documentation in an APS database; maintains timely email correspondence. Qualifications 1. Education: Possession of a Master's Degree in Social Work from a school accredited by the Council on Social Work Education (CSWE); OR Master's Degree from a two (2) year counseling program from an accredited college or university. (Qualifying Master's Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum); AND 2. Experience: Satisfactory completion of two semesters of graduate field placement which involved the provision of direct services to elders and/or dependent adults and/or adults with physical, cognitive or mental health disabilities in one of the following or closely related areas: Adult Protective Services, intensive case management such as MSSP/Linkages, medical social work in a hospital or clinic, mental health program/agency, home health agency, or alcohol and drug counseling and treatment program; OR Six (6) months post-baccalaureate professional work experience which involved the provision of direct services to elders, dependent adults, or adults in one of the areas previously described. ***Please note: With your application, please provide a copy of your Master's Degree diploma or transcripts. Unofficial transcripts are acceptable. Please upload to your application as an attachment. *** Note: Applicants who will receive their Master's degree by the end of the current semester/quarter may submit a written request to be placed on the eligible list under waiver pending receipt of the Master's degree; for these applicants, appointment referral is contingent upon verification of the required education and experience. Applicants must meet the Minimum Qualifications requirements by the time the application is submitted unless applicants provide a written request to be placed on the eligible list under waiver pending receipt of the Master's degree. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. Special Requirements The essential duties of this position require incumbents to: work nights, weekends and holidays on a limited basis; drive, normally within the City of San Francisco and occasionally outside City/County limits as necessitated by case work; to get in and out of vehicles, climb flights of stairs to complete home visits; lift food boxes weighing up to 30 pounds; and complete visual assessments of elders/dependent adults and their home environments. Note: All positions require possession of a valid California Class C driver's license and clear Motor Vehicle Record (MVR). Verification of Experience and/or Education: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at ************** org/how-verify-education-requirements Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. SELECTION PROCEDURES After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Written Examination - Multiple Choice (100%): Candidates who meet the minimum qualification will be invited to a written multiple choice exam designed to measure knowledge, skills and/or abilities in job-related areas which may include but are not limited to: ability and skill to assess, knowledge of psycho-social functioning development, individual psychodynamics, family dynamics, and social systems; knowledge of socio-economics factors; knowledge of and ability to apply relevant laws; ability to assess the client's functioning, safety, and to develop an appropriate case plan. Score Banking: Scores attained on the Protective Services Worker Exam for Adult Protective Services will be 'banked' for two years, starting from the date of the examination. This means that, during this two-year time period, candidates need not take this test again. However, after one year, a candidate has the option to either (a) keep the same score and apply their test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the test. If a candidate opts to re-test, the re-test score becomes the candidate's official score since it is the most recent. If a significant modification is made to this exam in the future, the application of “banked” scores may no longer be appropriate. In such a rare circumstance, candidates with “banked” scores would be required to re-take the exam sooner than the two-year period specified above should they apply to another job opportunity where the modified exam is used. The above test component is considered standardized and, therefore, test questions and answers are not available for public inspection or review. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director. A passing score must be achieved on the Written Multiple Choice Examination in order to continue in the selection process. Additional Information Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e. g. , as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. Upon passing the exam, candidates will be placed on the eligible list for a period of 12 months. To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at **************** sf. gov/. ] The terms of this announcement may be appealed under Civil Service Rule 110. 4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at *********** gov/departments/civil-service-commission. Additional Information Regarding Employment with the City and County of San FranciscoInformation About The Hiring ProcessConviction HistoryEmployee Benefits Overview Equal Employment Opportunity Disaster Service WorkerADA AccommodationVeterans PreferenceRight to WorkCopies of Application DocumentsDiversity Statement Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit **************** sf. gov/ to begin your application process. Computers are available for the public (9:00 a. m. to 4:00 p. m. Monday through Friday) to file online applica

This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City's hiring process here: ***************************************** Application Opening: January 9, 2024 Application Deadline: Continuous Salary Range: $113,100.00-$144,326.00 Yearly; ********************************************* Code=2940 (effective January 1, 2026) Eligible List Duration resulting from this examination process will be continuous List ID: CCT-2940-X00049; REF36550S San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. OUR COMMITMENT TO RACIAL EQUITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Job Description This is the entry-level class in the Protective Services Worker series. Adult Protective Services (APS) is a state-mandated program administered by the City and County of San Francisco (CCSF), HSA, and DAS. Under general supervision by the APS program, the Protective Services Worker (PSW) receives and responds to reports of suspected “elder” and “dependent adult” abuse including neglect, self-neglect, and financial abuse. The PSW performs professional investigations and case management services to victims of abuse. This includes activities related to evaluating the level of harm or risk of harm, to the person and the estate of an “elder” or “dependent adult;” assessing biopsychosocial functioning, including the medical condition, cognitive/psychological status, and adequacy of care and support system; orchestrating ongoing services to maximize the use of community resources, and to help protect victims from further harm once the case is closed. Essential Duties and Functions According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list. Conducts unannounced visits to see elders and dependent adults in their living environment. Investigates the allegations and conducts a risk assessment through interviewing the victim, family, relatives, neighbors, and others to assess for immediacy. Arranges for immediate protective interventions and emergency services as necessary, including medical assessments, emergency shelter, or in-home protection, e.g. acts as a liaison on the medical aspects of the case with providers of services and other agencies that provide medical care, until the immediate dangers are resolved. Gathers, documents, and reviews important detailed financial, personal, and confidential information, and writes investigative reports, findings, and service plan notes. Conducts a needs assessment for clients in need of protective services. Develops a Service Plan and organizes the initial care plan as appropriate, including supported decision-making activities. Provides counseling for clients and significant others to alleviate the identified problems and to implement the service plan to restore optimum social functioning, and health adjustment within the client's capacity; assists them in order to address personal and environmental difficulties, which perpetuate poor health and dysfunction, and interfere with self-care and self-protection. Monitors the Service Plan and follows up through field visits and telephone contacts with clients, relatives, and other concerned individuals until the service goals have been achieved. Assists with multidisciplinary team meetings with healthcare providers, hospitals, and the Public Health/Mental Health Department, and other City agencies involved to further their understanding of significant social and emotional factors underlying the client's health, social, or environmental problems. Designs interventions in collaboration with medical professionals, social service providers, law enforcement, or other relevant systems by contributing with information to help determine the level of care and services pertinent to the client's welfare. Provides education to individuals and agencies on the role and authority of APS. Conducts public presentations about casework in a confidential, multi-disciplinary setting; collaborates and cooperates with the community and the CCSF partner agencies. Uses a personal computer to prepare, review, and maintain records, correspondence, and reports; manages case documentation in an APS database; maintains timely email correspondence. Qualifications 1. Education: Possession of a Master's Degree in Social Work from a school accredited by the Council on Social Work Education (CSWE); OR Master's Degree from a two (2) year counseling program from an accredited college or university. (Qualifying Master's Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum); AND 2. Experience: Satisfactory completion of two semesters of graduate field placement which involved the provision of direct services to elders and/or dependent adults and/or adults with physical, cognitive or mental health disabilities in one of the following or closely related areas: Adult Protective Services, intensive case management such as MSSP/Linkages, medical social work in a hospital or clinic, mental health program/agency, home health agency, or alcohol and drug counseling and treatment program; OR Six (6) months post-baccalaureate professional work experience which involved the provision of direct services to elders, dependent adults, or adults in one of the areas previously described. ***Please note: With your application, please provide a copy of your Master's Degree diploma or transcripts. Unofficial transcripts are acceptable. Please upload to your application as an attachment.*** Note: Applicants who will receive their Master's degree by the end of the current semester/quarter may submit a written request to be placed on the eligible list under waiver pending receipt of the Master's degree; for these applicants, appointment referral is contingent upon verification of the required education and experience. Applicants must meet the Minimum Qualifications requirements by the time the application is submitted unless applicants provide a written request to be placed on the eligible list under waiver pending receipt of the Master's degree. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. Special Requirements The essential duties of this position require incumbents to: work nights, weekends and holidays on a limited basis; drive, normally within the City of San Francisco and occasionally outside City/County limits as necessitated by case work; to get in and out of vehicles, climb flights of stairs to complete home visits; lift food boxes weighing up to 30 pounds; and complete visual assessments of elders/dependent adults and their home environments. Note: All positions require possession of a valid California Class C driver's license and clear Motor Vehicle Record (MVR). Verification of Experience and/or Education: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at *************************************************** Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. SELECTION PROCEDURES After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Written Examination - Multiple Choice (100%): Candidates who meet the minimum qualification will be invited to a written multiple choice exam designed to measure knowledge, skills and/or abilities in job-related areas which may include but are not limited to: ability and skill to assess, knowledge of psycho-social functioning development, individual psychodynamics, family dynamics, and social systems; knowledge of socio-economics factors; knowledge of and ability to apply relevant laws; ability to assess the client's functioning, safety, and to develop an appropriate case plan. Score Banking: Scores attained on the Protective Services Worker Exam for Adult Protective Services will be 'banked' for two years, starting from the date of the examination. This means that, during this two-year time period, candidates need not take this test again. However, after one year, a candidate has the option to either (a) keep the same score and apply their test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the test. If a candidate opts to re-test, the re-test score becomes the candidate's official score since it is the most recent. If a significant modification is made to this exam in the future, the application of “banked” scores may no longer be appropriate. In such a rare circumstance, candidates with “banked” scores would be required to re-take the exam sooner than the two-year period specified above should they apply to another job opportunity where the modified exam is used. The above test component is considered standardized and, therefore, test questions and answers are not available for public inspection or review. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director. A passing score must be achieved on the Written Multiple Choice Examination in order to continue in the selection process. Additional Information Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. Upon passing the exam, candidates will be placed on the eligible list for a period of 12 months. To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at ************************* The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at **************************************************** Additional Information Regarding Employment with the City and County of San Francisco Information About The Hiring Process Conviction History Employee Benefits Overview Equal Employment Opportunity Disaster Service Worker ADA Accommodation Veterans Preference Right to Work Copies of Application Documents Diversity Statement Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit *********************** to begin your application process. Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Miguel Campos-Salas, by telephone at ************** or by email at [email protected]. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

: Company Description This posting has been amended for administrative purposes on September 30, 2025. THIS IS A CITYWIDE EXAM San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. Compensation: $113,100. 00 to $144,326. 00 Yearly: **************** sf. gov/classifications/?class Code=2940&set Id=COMMNEligible List Duration: resulting from this examination process will be continuous. List ID: CBT-2940-X00050 At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. Our Commitment to Racial Equity As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Job Description Under general supervision, positions in class 2940 Protective Services Worker within the Office of the Public Conservator in the Department of Aging and Adult Services provide a broad range of clinical/advocacy services to temporary/permanent conservatees and collateral contact with a multidisciplinary team. In general, an average caseload is approximately 65 clients and can be more or less depending on case intensity and program capacity. The target population of this office is individuals who are gravely disabled, (unable to provide for food, clothing and shelter as a result of chronic mental illness and/or chronic alcoholism), as a result of major mental illness as defined by the Diagnostic Statistical Manuel (DSM). The population also includes individuals who may have involvement with the Criminal Justice System and are being held in jail and State Hospitals or other facilities designated for those who have committed, or are alleged to have committed a crime. The Office of Conservatorship Services has an average caseload of 700, with approximately half of these individuals placed outside of San Francisco County in either locked psychiatric facilities or residential care homes. Therefore travel is required in order to meet the needs of the conservatee and our service mandate by State and County regulations. The average number of miles driven per month is 350. The 2940 is responsible for managing an independent caseload and is assigned mental health (LPS) conservatorship investigations as well. This involves interaction with Mental Health Court, including Public Defender and District Attorney, Department of Public Health, hospitals, jails and community agencies. In addition to assessments and making recommendations for levels of care, the conservator is also responsible for advocating these recommendations, which may at time be at conflict with the interests of other stakeholders. Basic computer skills are required to perform charting on electronic systems (Avatar and Panoramic), emailing (the bulk of inter and intra agency communication is done through e-mail). ESSENTIAL DUTIES AND FUNCTIONS According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned. Conducts investigations to determine eligibility for psychiatric care and services, including interviews and information gathered from collateral sources. Conducts regular in-person visits in a variety of settings including jail, state hospital, inpatient acute psychiatric units, locked psychiatric treatment centers and skilled nursing facilities as well as community settings within and outside the City and County of San Francisco. Conducts crisis interventions during business hours or after hours. Completes time sensitive court reports and provision of expert testimony witness to the Superior Court as needed. Evaluates and approves psychiatric treatment and medications included in clients care plans. Continually assesses appropriateness of placements and the least restrictive level of care. Completes various types of applications and forms related to placement, legal, financial, and medical issues. Utilizes productivity tools such as Microsoft Office Suite to complete various work duties including coordinating case conferences, presentations, and communicating with team members and other necessary service providers. . Documents cases in a clinically significant and timely manner using applicable digital case management system. Works collaboratively with other city departments, including Public Health, Police, Jail, and City Attorney's Office. Qualifications 1. Education: Possession of a master's degree in Social Work from a school accredited by the Council on Social Work Education (CSWE); OR A Master's Degree from a two-year (2) counseling program from an accredited college or university. (Qualifying Master's Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum). AND 2. Experience: Satisfactory completion of two semesters of graduate field placement which involved the provision of direct services to elders and/or dependent adults and/or adults with physical, cognitive or mental health disabilities in one of the following or closely related areas: Adult Protective Services, intensive case management such as MSSP/Linkages, medical social work in a hospital or clinic, mental health program/agency, home health agency or alcohol and drug counseling and treatment program OR Six (6) months post baccalaureate professional work experience which involved the provision of direct services to elders, dependents, or adults in one of the areas previously described. AND 3. License & Certification:Possession of a valid California class C driver's license and clear Motor Vehicle Record (MVR); ANDPossession of a valid Licensed Clinical Social Worker (LCSW) license issued by the California Board of Behavioral Sciences(BBS) ORCurrent proof of registration as an Associate Social Worker (ASW) intern issued by the California Board of Behavioral Sciences(BBS); ORPossession of a valid Marriage and Family Therapist (MFT) license issued by the California Board of Behavioral Sciences(BBS); ORCurrent proof of registration as a valid Marriage and Family Therapist Intern (MFTI) issued by the California Board of Behavioral Sciences(BBS); ORPossession of a valid Professional Clinical Counselor (LPCC) license issued by the California Board of Behavioral Sciences(BBS); ORCurrent proof of registration as a Professional Clinical Counselor Intern (PCCI) issued by the California Board of Behavioral Sciences (BBS). Special ConditionTwelve (12) months experience working with Mental Health Programs ***Please note: With your application, please upload copies of your Master's degree or transcripts and valid permanent or temporary license issued by the State of California Board of Behavioral Sciences as an attachment. *** Note: Applicants who will receive their Master's degree by the end of the current semester/quarter may submit a written request to be placed on the eligible list under waiver pending receipt of the Master's degree; for these applicants, appointment referral is contingent upon verification of the required education and experience. Applicants must meet the Minimum Qualifications requirements by the time the application is submitted unless applicants provide a written request to be placed on the eligible list under waiver pending receipt of the Master's degree. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at ************** org/how-verify-education-requirements Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Selection Procedures: Training and Experience Evaluation (Weight: 100%) Candidates who meet the minimum qualifications will be invited to take a Training and Experience Evaluation. Successful applicants will be placed on the eligible list/score report, in rank order, according to their final score. A Training and Experience Evaluation will be utilized. The information provided by candidates in the job application, required verification and applicable documentation will be evaluated in terms of duration and relevance to the 2940 Protective Services Worker job-related knowledge, skills and abilities for placement on the eligible list. Note: The department may utilize additional selection procedures to make a final hiring decision. Candidate scores on this examination may also be applied to other announcements involving other job titles when directed by the Human Resources Director. After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications. Additional Information Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e. g. , as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. To find Departments which use this classification, please see ************** org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23. pdf Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at **************** smartrecruiters. com/CityAndCountyOfSanFrancisco1/. ] The terms of this announcement may be appealed under Civil Service Rule 110. 4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at ************* org/civilservice/rules. Additional Information Regarding Employment with the City and County of San FranciscoInformation About the Hiring ProcessConviction HistoryEmployee Benefits Overview Equal Employment Opportunity Disaster Service WorkerADA AccommodationRight to WorkVeterans PreferenceCopies of Application DocumentsDiversity Statement How to Apply Applications for City and County of San Francisco jobs are only accepted through an online process. Visit **************** smartrecruiters. com/CityAndCountyOfSanFrancisco1/ and begin the application process. Select the “I'm Interested” button and follow instructions on the screen. Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov. org, @sfdpw. org, @sfport. com, @flysfo. com, @sfwater. org, @sfdph. org, @asianart. org, @sfmta. com, @sfpl. org, @dcyf. org, @first5sf. org, @famsf. org, @ccsf. edu, @smartalerts. info, and @smartrecruiters. com). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants sh

: This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification, they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City's hiring process here: **************** sf. gov/knowledge/process/ Application Opening: January 12, 2026 Application Deadline: The final day to apply is February 2, 2026 Salary Range: $73,944 - $113,516 yearly **************** sf. gov/classifications/?class Code=2905&set Id=COMMN WHO WE ARE San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need OUR COMMITMENT TO RACIAL EQUITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Job Description Under general supervision, eligibility workers serve clients from diverse cultural and socio-economic backgrounds by reviewing and determining initial and continuing eligibility for a variety of human services programs. Positions in this classification require strong customer service skills, including the ability to communicate clearly, listen actively, and respond with empathy and professionalism. Senior Eligibility Workers are responsible for carrying out rules and regulations pertaining to various social service programs, explaining them to clients and the general public, and providing assistance in a courteous and respectful manner to ensure a positive client experience. According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. ESSENTIAL DUTIES:Interviews clients by telephone or in person in various locations (e. g. offices, client's home, hospitals, various institutions) to gather all relevant and pertinent information in order to determine new or continuing program eligibility. Explains eligibility programs, qualification standards, policy and procedures to clients; assists clients in completion of applications, forms and reports when necessary; reviews and evaluates applications for completeness and accuracy; answers questions and provides information to clients and the general public both in person and over the phone. Applies legal criteria to determine eligibility; prepares client's budget to determine eligibility; provides recommendations regarding financial eligibility for assistance programs; determines eligibility and grant amount; reviews and determines re-certification. Uses various computer software/systems to: input and maintain confidential client eligibility information, verify information, update case records, process applications, and ensure correct administration of benefits. Reviews and verifies statements and information received from applicants to identify and resolve discrepancies; reviews, identifies, and corrects discrepancies when assigned to different tasks or cases. Verifies and resolves client problems involving non-receipt of benefits; navigates various computer software/systems to identify and resolve issues. Reviews selected cases as needed with supervisor to assess the quality of the eligibility determination process. Prepares and generates correspondence addressed to clients, client's representative(s), and State agencies. Refers potential and current clients to a variety of social work services, specialists, and community-based partners, as needed. Writes detailed case narratives that summarize critical eligibility information and document interactions. Condition of Employment: Induction Training As a condition of employment to 2905 HSA Senior Eligibility Worker position(s), candidates will be required to participate in paid Induction Training which may last up to six (6) months. This includes classroom-based training, assessments, and on-the-job training. Candidates offered positions in this class must be available to start employment on a date determined by the Agency. Induction Training is primarily conducted in-person at various Human Services Agency buildings located throughout San Francisco. In addition to in-person training, online/remote sessions may take place. Training will be held Monday through Friday from 8:00AM to 5:00PM. Strict attendance is observed. The Induction Training is designed to provide new eligibility workers with fundamental information and guidelines to determine eligibility benefits, mathematical skills to perform calculations of income and potential benefits, reading and comprehension skills, skills to interpret and apply local, State and Federal laws and ordinances to aide in the determination of public benefit programs, and program and benefits information to explain eligibility guidelines to applicants, clients and to the general public. On-the job training is designed to provide new eligibility workers with real-world applications of training fundamentals acquired through classroom-based training. New employees MUST successfully meet the standards of the Induction Training (classroom-based training/assessments AND on-the-job training) as a condition of employment. Failure to successfully complete the Induction Training will be grounds for dismissal. New eligibility workers that successfully complete the classroom portion of Induction Training will also participate in on-the-job training where real-world application of training fundamentals will be applied. Qualifications Education: Sixty (60) semester units or ninety (90) quarter units from an accredited college or university; OR Experience: 1. Two (2) years of clerical work experience which includes the following: use of computer applications to input and retrieve information; regular public contact to provide assistance or acquire detailed personal or confidential information; and interpreting and applying rules, regulations and policies; OR 2. One (1) year of experience determining eligibility for health and/or social services programs, loans, financial assistance, unemployment or veterans' benefits. Substitution: Thirty (30) semester units or forty-five (45) quarter units from an accredited college or university may substitute for one (1) year of the work experience under experience requirement number #1. Applicants must meet the Minimum Qualification requirements by the filing deadline unless otherwise noted. Special Condition - Bilingual Proficiency: Some positions may require bilingual fluency in a variety of languages depending upon the department's bilingual needs. Only those eligible candidate who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim proficiency. Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at **************** sf. gov/knowledge/experience-education/. Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Selection Procedure: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Multiple Choice Examination (Weight -100%): Candidates deemed eligible will be invited to participate in the examination process. These candidates will be administered a remote multiple-choice exam designed to measure competencies in job-related areas which may include but are not limited to:Critical Thinking: Analytically and logically evaluating information, propositions, and claims Attention to Detail: Focusing on the details of work content, work steps, and final work products Customer Focus: Attending to the needs and expectations of customers Reading Comprehension: Understanding and using written information Using Technology: Working with software applications Fact Finding: Obtaining facts and data pertaining to an issue or question This computer-administered exam can be taken at home or at a time and location of one's convenience, but only within the time period specified on the exam notification. Candidates must have access to a computer and reliable internet connection to participate in this exam. Candidates without access to a computer should contact the analyst as soon as possible for accommodation. This is a standardized examination and therefore, in accordance with Civil Service Rule 111. 11. 4, inspection privileges do not apply to the questions and answers of this examination. A passing score must be achieved on the Remote Multiple-Choice Examination in order to continue in the selection process. For your reference, a Multiple-Choice Test Preparation Manual is available here: *********** sfdhr. org/modules/showdocument. aspx?documentid=18426. Additional Information Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e. g. , as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at **************** sf. gov/. ] The terms of this announcement may be appealed under Civil Service Rule 110. 4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at *********** gov/departments/civil-service-commission. Additional Information Regarding Employment with the City and County of San Francisco:Information About the Hiring ProcessConviction HistoryEmployee Benefits Overview Equal Employment OpportunityDisaster Service WorkerADA AccommodationVeterans PreferenceRight to WorkCopies of Application DocumentsDiversity Statement Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit **************** sf. gov/ to begin your application process. Computers are available for the public (9:00 a. m. to 4:00 p. m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. Applicants will receive a confirmation email from notification@smartrecruiters. com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions, you may contact Vanessa Quintano at vanessa. quintano@sfgov. org or at ************. You can also reach Miguel Campos at miguel. campos@sfgov. org or at ************; Recruitment ID: X00114 The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless o

: This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City's hiring process here: **************** sf. gov/knowledge/process/Application Opening - January 4, 2023Application Deadline for Session 14: April 3, 2026; Tentative Exam Date for Session 14: April 2026Application Deadline for Session 15: July 2, 2026; Tentative Exam Date for Session 15: July 2026Salary Range: $113,100 - $144, 326 Yearly 2940-Protective Services Worker | City and County of San Francisco (sf. gov) San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. Our Commitment to Racial Equity As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. From financial, nutritional and employment support to protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. Job Description Under general supervision, Protective Service Workers perform professional investigation, case management, and casework services at the Family & Children's Services program. This includes activities related to: engagement of children, youth and families; assessment of safety and risk; case planning and service delivery; and transitioning children and families to appropriate permanent and stable living situations. ESSENTIAL TASK AND DUTIES According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list. Partnering with families, communities, and service providers to build a supportive team that addresses the safety, health, and well-being needs of the child, youth, and family. Exploring safety, well-being, family relationships and natural supports through interviewing, field visits, and gathering collateral information in a timely manner. Conducting comprehensive assessments of safety, risk and protective capacity utilizing designated assessment tools. Taking appropriate action to ensure child safety, including promoting family strengths, mitigating safety threats and/or removal of children from the home. Maintaining case information on applicable computerized case management system(s). Collaborating with families and stakeholders to develop behavioral case plans based on the assessment that addresses the family's needs and complies with relevant laws, rules and regulations. Helping connect families to a broad array of services and supports and empowering them to utilize strengths in order to implement the provisions of a case plan. Counseling and educating youth, families, care providers and community partners on the Child Welfare process, legal requirements and departmental policies and procedures by communicating verbally and in writing in order to provide necessary and appropriate information to families. Building community partnerships through relationship building and educating community organizations about Family and Children's Services. Staying abreast of latest polices, initiatives, and best practices by attending trainings, reading literature reviews, accessing various online child welfare resources and participating in work groups and site teams to contribute to the development of policies. Ensuring all assigned cases meet compliance standards and scheduling work accordingly. Testifying in Court and adhering to Court protocol in compliance with legal requirements. Ensuring the well-being of children placed in homes by identifying homes to meet children's needs and closely monitoring their placement and providing assistance to out of home care providers so that children go to mandatory parental visits, medical and dental appointments in order to comply with mandatory county and state procedures, rules and regulations. Preparing written correspondence, electronic records and court reports by maintaining well documented records in a clear and timely manner according to agency procedures. Qualifications 1. Education a. Possession of a Master's Degree in Social Work from a school accredited by the Council on Social Work education (CSWE); OR b. Possession of a Master's Degree from a two-year (2) counseling program from an accredited college or university. (Qualifying Master's Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum). AND 2. Experience a. Satisfactory completion of two semesters of graduate field placement, which involved the provision of direct services to families or children in one of the following or closely related areas: child welfare, family counseling, juvenile probation, pediatric social work, adolescent alcohol and drug counseling or school social work; OR b. Six (6) months post baccalaureate professional work experience which involved the provision of direct services to families or children in one of the areas previously described. AND 3. License: Possession of a valid California class C driver's license and clear Motor Vehicle Record (MVR). Note: Applicants who will receive their Master's degree by the end of the current semester/quarter may submit a written request to be placed on the eligible list under waiver pending receipt of the Master's degree; for these applicants, appointment referral is contingent upon verification of the required education and experience. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. LICENSE, CERTIFICATION AND SPECIAL CONDITIONS: Some positions in Class 2940 Protective Services Worker may require bilingual proficiency depending upon the department's bilingual needs. Only those eligible candidates who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim proficiency. SPECIAL REQUIREMENTS: The essential duties of this position require incumbents to: drive, usually outside the City of San Francisco; to get in and out of vehicles, climb flights of stairs to complete home visits; lift objects weighing up to 40 pounds; incumbents will be required to work after standard work hours to respond to emergency response shifts which can occur on nights and weekends including After Hours shifts. Note: A current copy of the driver license and a current Motor Vehicle Record (MVR) must be submitted prior to appointment. Applicants must possess a good driving record, defined as not having the driving privilege suspended, revoked or being placed on probation for cause involving the safe operation of a motor vehicle within the preceding three (3) years. Violations will be reviewed on an individual basis and may be cause for non-selection or disciplinary action if employed. Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at **************** sf. gov/knowledge/experience-education/. Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. SELECTION PROCEDURES After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Written Examination - Multiple Choice (100%): Candidates will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but are not limited to: ability and skill to assess, diagnose and apply intervention techniques to child, family and adult related problems; knowledge of social work methods and practices; theories of human behavior and group dynamics; interviewing, investigative and intervention techniques; child development, the aging process, parenting skills, adolescence, substance abuse, familial violence; causes and treatment of child abuse, family dynamics, death and dying; crisis intervention; and mental health/illness; needs and problems of children, families and adults from diverse socio-economic and cultural backgrounds; community resources and community organizations; policies and procedures relating to the provision of social services; investigative techniques, reporting requirements, and court procedures related to social services; the laws, rules and regulations governing the operation of public social services agencies; therapeutic modalities and pharmacology. A passing score must be achieved on the written multiple choice exam in order to continue in the selection process. Candidates who pass the exam will be placed on the eligible list in rank order according to their written examination score. Score Banking: Scores attained on the Protective Services Worker Exam for Family and Children Services will be 'banked' for two years, starting from the date of the examination. This means that, during this two-year time period, candidates need not take this test again. However, after one year, a candidate has the option to either (a) keep the same score and apply their test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the test. If a candidate opts to re-test, the re-test score becomes the candidate's official score since it is the most recent. If a significant modification is made to this exam in the future, the application of “banked” scores may no longer be appropriate. In such a rare circumstance, candidates with “banked” scores would be required to re-take the exam sooner than the two-year period specified above should they apply to another job opportunity where the modified exam is used. Additional Information Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e. g. , as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. Upon passing the exam, candidates will be placed on the eligible list for a period of 12 months. To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at **************** sf. gov/. ] The terms of this announcement may be appealed under Civil Service Rule 110. 4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at *********** gov/departments/civil-service-commission. Additional Information Regarding Employment with the City and County of San Francisco:Information About the Hiring ProcessConviction HistoryEmployee Benefits Overview Equal Employment OpportunityDisaster Service WorkerADA AccommodationVeterans PreferenceRight to WorkCopies of Application DocumentsDiversity Statement Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit **************** sf. gov/ to begin your application process. Computers are available for the public (9:00 a. m. to 4:00 p. m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. Applicants will receive a confirmation email from notification@smartrecruiters. com that their online application has been received in response to every announcement for which they file. Applicants should retai

This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification, they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City's hiring process here: ***************************************** Application Opening: January 12, 2026 Application Deadline: The final day to apply is February 2, 2026 Salary Range: $73,944 - $113,516 yearly ********************************************* Code=2905&set Id=COMMN WHO WE ARE San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need OUR COMMITMENT TO RACIAL EQUITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Job Description Under general supervision, eligibility workers serve clients from diverse cultural and socio-economic backgrounds by reviewing and determining initial and continuing eligibility for a variety of human services programs. Positions in this classification require strong customer service skills, including the ability to communicate clearly, listen actively, and respond with empathy and professionalism. Senior Eligibility Workers are responsible for carrying out rules and regulations pertaining to various social service programs, explaining them to clients and the general public, and providing assistance in a courteous and respectful manner to ensure a positive client experience. According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. ESSENTIAL DUTIES: Interviews clients by telephone or in person in various locations (e.g. offices, client's home, hospitals, various institutions) to gather all relevant and pertinent information in order to determine new or continuing program eligibility. Explains eligibility programs, qualification standards, policy and procedures to clients; assists clients in completion of applications, forms and reports when necessary; reviews and evaluates applications for completeness and accuracy; answers questions and provides information to clients and the general public both in person and over the phone. Applies legal criteria to determine eligibility; prepares client's budget to determine eligibility; provides recommendations regarding financial eligibility for assistance programs; determines eligibility and grant amount; reviews and determines re-certification. Uses various computer software/systems to: input and maintain confidential client eligibility information, verify information, update case records, process applications, and ensure correct administration of benefits. Reviews and verifies statements and information received from applicants to identify and resolve discrepancies; reviews, identifies, and corrects discrepancies when assigned to different tasks or cases. Verifies and resolves client problems involving non-receipt of benefits; navigates various computer software/systems to identify and resolve issues. Reviews selected cases as needed with supervisor to assess the quality of the eligibility determination process. Prepares and generates correspondence addressed to clients, client's representative(s), and State agencies. Refers potential and current clients to a variety of social work services, specialists, and community-based partners, as needed. Writes detailed case narratives that summarize critical eligibility information and document interactions. Condition of Employment: Induction Training As a condition of employment to 2905 HSA Senior Eligibility Worker position(s), candidates will be required to participate in paid Induction Training which may last up to six (6) months. This includes classroom-based training, assessments, and on-the-job training. Candidates offered positions in this class must be available to start employment on a date determined by the Agency. Induction Training is primarily conducted in-person at various Human Services Agency buildings located throughout San Francisco. In addition to in-person training, online/remote sessions may take place. Training will be held Monday through Friday from 8:00AM to 5:00PM. Strict attendance is observed. The Induction Training is designed to provide new eligibility workers with fundamental information and guidelines to determine eligibility benefits, mathematical skills to perform calculations of income and potential benefits, reading and comprehension skills, skills to interpret and apply local, State and Federal laws and ordinances to aide in the determination of public benefit programs, and program and benefits information to explain eligibility guidelines to applicants, clients and to the general public. On-the job training is designed to provide new eligibility workers with real-world applications of training fundamentals acquired through classroom-based training. New employees MUST successfully meet the standards of the Induction Training (classroom-based training/assessments AND on-the-job training) as a condition of employment. Failure to successfully complete the Induction Training will be grounds for dismissal. New eligibility workers that successfully complete the classroom portion of Induction Training will also participate in on-the-job training where real-world application of training fundamentals will be applied. Qualifications Education: Sixty (60) semester units or ninety (90) quarter units from an accredited college or university; OR Experience: 1. Two (2) years of clerical work experience which includes the following: use of computer applications to input and retrieve information; regular public contact to provide assistance or acquire detailed personal or confidential information; and interpreting and applying rules, regulations and policies; OR 2. One (1) year of experience determining eligibility for health and/or social services programs, loans, financial assistance, unemployment or veterans' benefits. Substitution: Thirty (30) semester units or forty-five (45) quarter units from an accredited college or university may substitute for one (1) year of the work experience under experience requirement number #1. Applicants must meet the Minimum Qualification requirements by the filing deadline unless otherwise noted. Special Condition - Bilingual Proficiency: Some positions may require bilingual fluency in a variety of languages depending upon the department's bilingual needs. Only those eligible candidate who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim proficiency. Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at ******************************************************* Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Selection Procedure: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Multiple Choice Examination (Weight -100%): Candidates deemed eligible will be invited to participate in the examination process. These candidates will be administered a remote multiple-choice exam designed to measure competencies in job-related areas which may include but are not limited to: Critical Thinking: Analytically and logically evaluating information, propositions, and claims Attention to Detail: Focusing on the details of work content, work steps, and final work products Customer Focus: Attending to the needs and expectations of customers Reading Comprehension: Understanding and using written information Using Technology: Working with software applications Fact Finding: Obtaining facts and data pertaining to an issue or question This computer-administered exam can be taken at home or at a time and location of one's convenience, but only within the time period specified on the exam notification. Candidates must have access to a computer and reliable internet connection to participate in this exam. Candidates without access to a computer should contact the analyst as soon as possible for accommodation. This is a standardized examination and therefore, in accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers of this examination. A passing score must be achieved on the Remote Multiple-Choice Examination in order to continue in the selection process. For your reference, a Multiple-Choice Test Preparation Manual is available here: **************************************************************** Additional Information Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at ************************* The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at **************************************************** Additional Information Regarding Employment with the City and County of San Francisco: Information About the Hiring Process Conviction History Employee Benefits Overview Equal Employment Opportunity Disaster Service Worker ADA Accommodation Veterans Preference Right to Work Copies of Application Documents Diversity Statement Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit *********************** to begin your application process. Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions, you may contact Vanessa Quintano at [email protected] or at ************. You can also reach Miguel Campos at [email protected] or at ************; Recruitment ID: X00114 The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

This posting has been amended for administrative purposes on September 30, 2025. THIS IS A CITYWIDE EXAM San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. Compensation: $113,100.00 to $144,326.00 Yearly: ********************************************* Code=2940&set Id=COMMN Eligible List Duration: resulting from this examination process will be continuous. List ID: CBT-2940-X00050 At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. Our Commitment to Racial Equity As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Job Description Under general supervision, positions in class 2940 Protective Services Worker within the Office of the Public Conservator in the Department of Aging and Adult Services provide a broad range of clinical/advocacy services to temporary/permanent conservatees and collateral contact with a multidisciplinary team. In general, an average caseload is approximately 65 clients and can be more or less depending on case intensity and program capacity. The target population of this office is individuals who are gravely disabled, (unable to provide for food, clothing and shelter as a result of chronic mental illness and/or chronic alcoholism), as a result of major mental illness as defined by the Diagnostic Statistical Manuel (DSM). The population also includes individuals who may have involvement with the Criminal Justice System and are being held in jail and State Hospitals or other facilities designated for those who have committed, or are alleged to have committed a crime. The Office of Conservatorship Services has an average caseload of 700, with approximately half of these individuals placed outside of San Francisco County in either locked psychiatric facilities or residential care homes. Therefore travel is required in order to meet the needs of the conservatee and our service mandate by State and County regulations. The average number of miles driven per month is 350. The 2940 is responsible for managing an independent caseload and is assigned mental health (LPS) conservatorship investigations as well. This involves interaction with Mental Health Court, including Public Defender and District Attorney, Department of Public Health, hospitals, jails and community agencies. In addition to assessments and making recommendations for levels of care, the conservator is also responsible for advocating these recommendations, which may at time be at conflict with the interests of other stakeholders. Basic computer skills are required to perform charting on electronic systems (Avatar and Panoramic), emailing (the bulk of inter and intra agency communication is done through e-mail). ESSENTIAL DUTIES AND FUNCTIONS According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned. Conducts investigations to determine eligibility for psychiatric care and services, including interviews and information gathered from collateral sources. Conducts regular in-person visits in a variety of settings including jail, state hospital, inpatient acute psychiatric units, locked psychiatric treatment centers and skilled nursing facilities as well as community settings within and outside the City and County of San Francisco. Conducts crisis interventions during business hours or after hours. Completes time sensitive court reports and provision of expert testimony witness to the Superior Court as needed. Evaluates and approves psychiatric treatment and medications included in clients care plans. Continually assesses appropriateness of placements and the least restrictive level of care. Completes various types of applications and forms related to placement, legal, financial, and medical issues. Utilizes productivity tools such as Microsoft Office Suite to complete various work duties including coordinating case conferences, presentations, and communicating with team members and other necessary service providers.. Documents cases in a clinically significant and timely manner using applicable digital case management system. Works collaboratively with other city departments, including Public Health, Police, Jail, and City Attorney's Office. Qualifications 1. Education: Possession of a master's degree in Social Work from a school accredited by the Council on Social Work Education (CSWE); OR A Master's Degree from a two-year (2) counseling program from an accredited college or university. (Qualifying Master's Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum). AND 2. Experience: Satisfactory completion of two semesters of graduate field placement which involved the provision of direct services to elders and/or dependent adults and/or adults with physical, cognitive or mental health disabilities in one of the following or closely related areas: Adult Protective Services, intensive case management such as MSSP/Linkages, medical social work in a hospital or clinic, mental health program/agency, home health agency or alcohol and drug counseling and treatment program OR Six (6) months post baccalaureate professional work experience which involved the provision of direct services to elders, dependents, or adults in one of the areas previously described. AND 3. License & Certification: Possession of a valid California class C driver's license and clear Motor Vehicle Record (MVR); AND Possession of a valid Licensed Clinical Social Worker (LCSW) license issued by the California Board of Behavioral Sciences(BBS) OR Current proof of registration as an Associate Social Worker (ASW) intern issued by the California Board of Behavioral Sciences(BBS); OR Possession of a valid Marriage and Family Therapist (MFT) license issued by the California Board of Behavioral Sciences(BBS); OR Current proof of registration as a valid Marriage and Family Therapist Intern (MFTI) issued by the California Board of Behavioral Sciences(BBS); OR Possession of a valid Professional Clinical Counselor (LPCC) license issued by the California Board of Behavioral Sciences(BBS); OR Current proof of registration as a Professional Clinical Counselor Intern (PCCI) issued by the California Board of Behavioral Sciences (BBS). Special Condition Twelve (12) months experience working with Mental Health Programs ***Please note: With your application, please upload copies of your Master's degree or transcripts and valid permanent or temporary license issued by the State of California Board of Behavioral Sciences as an attachment.*** Note: Applicants who will receive their Master's degree by the end of the current semester/quarter may submit a written request to be placed on the eligible list under waiver pending receipt of the Master's degree; for these applicants, appointment referral is contingent upon verification of the required education and experience. Applicants must meet the Minimum Qualifications requirements by the time the application is submitted unless applicants provide a written request to be placed on the eligible list under waiver pending receipt of the Master's degree. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at *************************************************** Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Selection Procedures: Training and Experience Evaluation (Weight: 100%) Candidates who meet the minimum qualifications will be invited to take a Training and Experience Evaluation. Successful applicants will be placed on the eligible list/score report, in rank order, according to their final score. A Training and Experience Evaluation will be utilized. The information provided by candidates in the job application, required verification and applicable documentation will be evaluated in terms of duration and relevance to the 2940 Protective Services Worker job-related knowledge, skills and abilities for placement on the eligible list. Note: The department may utilize additional selection procedures to make a final hiring decision. Candidate scores on this examination may also be applied to other announcements involving other job titles when directed by the Human Resources Director. After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications. Additional Information Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. To find Departments which use this classification, please see ************************************************************************************************************************** Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at ******************************************************************* The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at ************************************ Additional Information Regarding Employment with the City and County of San Francisco Information About the Hiring Process Conviction History Employee Benefits Overview Equal Employment Opportunity Disaster Service Worker ADA Accommodation Right to Work Veterans Preference Copies of Application Documents Diversity Statement How to Apply Applications for City and County of San Francisco jobs are only accepted through an online process. Visit ***************************************************************** and begin the application process. Select the “I'm Interested” button and follow instructions on the screen. Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, ************************). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ryan Brown, by telephone at ************** or by email at [email protected]. All of your information will be kept confidential according to EEO guidelines. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification, they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City's hiring process here: ***************************************** Application Opening: January 12, 2026 Application Deadline: The final day to apply is February 2, 2026 Salary Range: $73,944 - $113,516 yearly ********************************************* Code=2905&set Id=COMMN WHO WE ARE San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need OUR COMMITMENT TO RACIAL EQUITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Role description Under general supervision, eligibility workers serve clients from diverse cultural and socio-economic backgrounds by reviewing and determining initial and continuing eligibility for a variety of human services programs. Positions in this classification require strong customer service skills, including the ability to communicate clearly, listen actively, and respond with empathy and professionalism. Senior Eligibility Workers are responsible for carrying out rules and regulations pertaining to various social service programs, explaining them to clients and the general public, and providing assistance in a courteous and respectful manner to ensure a positive client experience. According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. ESSENTIAL DUTIES: * Interviews clients by telephone or in person in various locations (e.g. offices, client's home, hospitals, various institutions) to gather all relevant and pertinent information in order to determine new or continuing program eligibility. * Explains eligibility programs, qualification standards, policy and procedures to clients; assists clients in completion of applications, forms and reports when necessary; reviews and evaluates applications for completeness and accuracy; answers questions and provides information to clients and the general public both in person and over the phone. * Applies legal criteria to determine eligibility; prepares client's budget to determine eligibility; provides recommendations regarding financial eligibility for assistance programs; determines eligibility and grant amount; reviews and determines re-certification. * Uses various computer software/systems to: input and maintain confidential client eligibility information, verify information, update case records, process applications, and ensure correct administration of benefits. * Reviews and verifies statements and information received from applicants to identify and resolve discrepancies; reviews, identifies, and corrects discrepancies when assigned to different tasks or cases. * Verifies and resolves client problems involving non-receipt of benefits; navigates various computer software/systems to identify and resolve issues. * Reviews selected cases as needed with supervisor to assess the quality of the eligibility determination process. * Prepares and generates correspondence addressed to clients, client's representative(s), and State agencies. * Refers potential and current clients to a variety of social work services, specialists, and community-based partners, as needed. * Writes detailed case narratives that summarize critical eligibility information and document interactions. Condition of Employment: Induction Training As a condition of employment to 2905 HSA Senior Eligibility Worker position(s), candidates will be required to participate in paid Induction Training which may last up to six (6) months. This includes classroom-based training, assessments, and on-the-job training. Candidates offered positions in this class must be available to start employment on a date determined by the Agency. Induction Training is primarily conducted in-person at various Human Services Agency buildings located throughout San Francisco. In addition to in-person training, online/remote sessions may take place. Training will be held Monday through Friday from 8:00AM to 5:00PM. Strict attendance is observed. The Induction Training is designed to provide new eligibility workers with fundamental information and guidelines to determine eligibility benefits, mathematical skills to perform calculations of income and potential benefits, reading and comprehension skills, skills to interpret and apply local, State and Federal laws and ordinances to aide in the determination of public benefit programs, and program and benefits information to explain eligibility guidelines to applicants, clients and to the general public. On-the job training is designed to provide new eligibility workers with real-world applications of training fundamentals acquired through classroom-based training. New employees MUST successfully meet the standards of the Induction Training (classroom-based training/assessments AND on-the-job training) as a condition of employment. Failure to successfully complete the Induction Training will be grounds for dismissal. New eligibility workers that successfully complete the classroom portion of Induction Training will also participate in on-the-job training where real-world application of training fundamentals will be applied. How to qualify Education: Sixty (60) semester units or ninety (90) quarter units from an accredited college or university; OR Experience: 1. Two (2) years of clerical work experience which includes the following: use of computer applications to input and retrieve information; regular public contact to provide assistance or acquire detailed personal or confidential information; and interpreting and applying rules, regulations and policies; OR 2. One (1) year of experience determining eligibility for health and/or social services programs, loans, financial assistance, unemployment or veterans' benefits. Substitution: Thirty (30) semester units or forty-five (45) quarter units from an accredited college or university may substitute for one (1) year of the work experience under experience requirement number #1. Applicants must meet the Minimum Qualification requirements by the filing deadline unless otherwise noted. Special Condition - Bilingual Proficiency: Some positions may require bilingual fluency in a variety of languages depending upon the department's bilingual needs. Only those eligible candidate who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim proficiency. Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at ******************************************************* Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Selection Procedure: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Multiple Choice Examination (Weight -100%): Candidates deemed eligible will be invited to participate in the examination process. These candidates will be administered a remote multiple-choice exam designed to measure competencies in job-related areas which may include but are not limited to: * Critical Thinking: Analytically and logically evaluating information, propositions, and claims * Attention to Detail: Focusing on the details of work content, work steps, and final work products * Customer Focus: Attending to the needs and expectations of customers * Reading Comprehension: Understanding and using written information * Using Technology: Working with software applications * Fact Finding: Obtaining facts and data pertaining to an issue or question This computer-administered exam can be taken at home or at a time and location of one's convenience, but only within the time period specified on the exam notification. Candidates must have access to a computer and reliable internet connection to participate in this exam. Candidates without access to a computer should contact the analyst as soon as possible for accommodation. This is a standardized examination and therefore, in accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers of this examination. A passing score must be achieved on the Remote Multiple-Choice Examination in order to continue in the selection process. For your reference, a Multiple-Choice Test Preparation Manual is available here: **************************************************************** What else should I know? Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at ************************* The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at **************************************************** Additional Information Regarding Employment with the City and County of San Francisco: * Information About the Hiring Process * Conviction History * Employee Benefits Overview * Equal Employment Opportunity * Disaster Service Worker * ADA Accommodation * Veterans Preference * Right to Work * Copies of Application Documents * Diversity Statement Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit *********************** to begin your application process. Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. Applicants will receive a confirmation email from ******************************** that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions, you may contact Vanessa Quintano at ************************** or at ************. You can also reach Miguel Campos at *********************** or at ************; Recruitment ID: X00114 The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City's hiring process here: ***************************************** * Application Opening: January 9, 2024 * Application Deadline: Continuous * Salary Range: $113,100.00-$144,326.00 Yearly; ********************************************* Code=2940 (effective January 1, 2026) * Eligible List Duration resulting from this examination process will be continuous * List ID: CCT-2940-X00049; REF36550S San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. OUR COMMITMENT TO RACIAL EQUITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Role description This is the entry-level class in the Protective Services Worker series. Adult Protective Services (APS) is a state-mandated program administered by the City and County of San Francisco (CCSF), HSA, and DAS. Under general supervision by the APS program, the Protective Services Worker (PSW) receives and responds to reports of suspected "elder" and "dependent adult" abuse including neglect, self-neglect, and financial abuse. The PSW performs professional investigations and case management services to victims of abuse. This includes activities related to evaluating the level of harm or risk of harm, to the person and the estate of an "elder" or "dependent adult;" assessing biopsychosocial functioning, including the medical condition, cognitive/psychological status, and adequacy of care and support system; orchestrating ongoing services to maximize the use of community resources, and to help protect victims from further harm once the case is closed. Essential Duties and Functions According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list. * Conducts unannounced visits to see elders and dependent adults in their living environment. * Investigates the allegations and conducts a risk assessment through interviewing the victim, family, relatives, neighbors, and others to assess for immediacy. * Arranges for immediate protective interventions and emergency services as necessary, including medical assessments, emergency shelter, or in-home protection, e.g. acts as a liaison on the medical aspects of the case with providers of services and other agencies that provide medical care, until the immediate dangers are resolved. * Gathers, documents, and reviews important detailed financial, personal, and confidential information, and writes investigative reports, findings, and service plan notes. * Conducts a needs assessment for clients in need of protective services. * Develops a Service Plan and organizes the initial care plan as appropriate, including supported decision-making activities. * Provides counseling for clients and significant others to alleviate the identified problems and to implement the service plan to restore optimum social functioning, and health adjustment within the client's capacity; assists them in order to address personal and environmental difficulties, which perpetuate poor health and dysfunction, and interfere with self-care and self-protection. * Monitors the Service Plan and follows up through field visits and telephone contacts with clients, relatives, and other concerned individuals until the service goals have been achieved. * Assists with multidisciplinary team meetings with healthcare providers, hospitals, and the Public Health/Mental Health Department, and other City agencies involved to further their understanding of significant social and emotional factors underlying the client's health, social, or environmental problems. * Designs interventions in collaboration with medical professionals, social service providers, law enforcement, or other relevant systems by contributing with information to help determine the level of care and services pertinent to the client's welfare. * Provides education to individuals and agencies on the role and authority of APS. * Conducts public presentations about casework in a confidential, multi-disciplinary setting; collaborates and cooperates with the community and the CCSF partner agencies. * Uses a personal computer to prepare, review, and maintain records, correspondence, and reports; manages case documentation in an APS database; maintains timely email correspondence. How to qualify 1. Education: Possession of a Master's Degree in Social Work from a school accredited by the Council on Social Work Education (CSWE); OR Master's Degree from a two (2) year counseling program from an accredited college or university. (Qualifying Master's Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum); AND 2. Experience: Satisfactory completion of two semesters of graduate field placement which involved the provision of direct services to elders and/or dependent adults and/or adults with physical, cognitive or mental health disabilities in one of the following or closely related areas: Adult Protective Services, intensive case management such as MSSP/Linkages, medical social work in a hospital or clinic, mental health program/agency, home health agency, or alcohol and drug counseling and treatment program; OR Six (6) months post-baccalaureate professional work experience which involved the provision of direct services to elders, dependent adults, or adults in one of the areas previously described. * Please note: With your application, please provide a copy of your Master's Degree diploma or transcripts. Unofficial transcripts are acceptable. Please upload to your application as an attachment.* Note: Applicants who will receive their Master's degree by the end of the current semester/quarter may submit a written request to be placed on the eligible list under waiver pending receipt of the Master's degree; for these applicants, appointment referral is contingent upon verification of the required education and experience. Applicants must meet the Minimum Qualifications requirements by the time the application is submitted unless applicants provide a written request to be placed on the eligible list under waiver pending receipt of the Master's degree. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. Special Requirements The essential duties of this position require incumbents to: work nights, weekends and holidays on a limited basis; drive, normally within the City of San Francisco and occasionally outside City/County limits as necessitated by case work; to get in and out of vehicles, climb flights of stairs to complete home visits; lift food boxes weighing up to 30 pounds; and complete visual assessments of elders/dependent adults and their home environments. Note: All positions require possession of a valid California Class C driver's license and clear Motor Vehicle Record (MVR). Verification of Experience and/or Education: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at *************************************************** Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. SELECTION PROCEDURES After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Written Examination - Multiple Choice (100%): Candidates who meet the minimum qualification will be invited to a written multiple choice exam designed to measure knowledge, skills and/or abilities in job-related areas which may include but are not limited to: ability and skill to assess, knowledge of psycho-social functioning development, individual psychodynamics, family dynamics, and social systems; knowledge of socio-economics factors; knowledge of and ability to apply relevant laws; ability to assess the client's functioning, safety, and to develop an appropriate case plan. Score Banking: Scores attained on the Protective Services Worker Exam for Adult Protective Services will be 'banked' for two years, starting from the date of the examination. This means that, during this two-year time period, candidates need not take this test again. However, after one year, a candidate has the option to either (a) keep the same score and apply their test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the test. If a candidate opts to re-test, the re-test score becomes the candidate's official score since it is the most recent. If a significant modification is made to this exam in the future, the application of "banked" scores may no longer be appropriate. In such a rare circumstance, candidates with "banked" scores would be required to re-take the exam sooner than the two-year period specified above should they apply to another job opportunity where the modified exam is used. The above test component is considered standardized and, therefore, test questions and answers are not available for public inspection or review. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director. A passing score must be achieved on the Written Multiple Choice Examination in order to continue in the selection process. What else should I know? Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. Upon passing the exam, candidates will be placed on the eligible list for a period of 12 months. To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at ************************* The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at **************************************************** Additional Information Regarding Employment with the City and County of San Francisco * Information About The Hiring Process * Conviction History * Employee Benefits Overview * Equal Employment Opportunity * Disaster Service Worker * ADA Accommodation * Veterans Preference * Right to Work * Copies of Application Documents * Diversity Statement Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit *********************** to begin your application process. Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. Applicants will receive a confirmation email from ******************************** that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Miguel Campos-Salas, by telephone at ************** or by email at ***********************. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

This posting has been amended for administrative purposes on September 30, 2025. THIS IS A CITYWIDE EXAM San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. * Compensation: $113,100.00 to $144,326.00 Yearly: ********************************************* Code=2940&set Id=COMMN * Eligible List Duration: resulting from this examination process will be continuous. * List ID: CBT-2940-X00050 At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. Our Commitment to Racial Equity As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Role description Under general supervision, positions in class 2940 Protective Services Worker within the Office of the Public Conservator in the Department of Aging and Adult Services provide a broad range of clinical/advocacy services to temporary/permanent conservatees and collateral contact with a multidisciplinary team. In general, an average caseload is approximately 65 clients and can be more or less depending on case intensity and program capacity. The target population of this office is individuals who are gravely disabled, (unable to provide for food, clothing and shelter as a result of chronic mental illness and/or chronic alcoholism), as a result of major mental illness as defined by the Diagnostic Statistical Manuel (DSM). The population also includes individuals who may have involvement with the Criminal Justice System and are being held in jail and State Hospitals or other facilities designated for those who have committed, or are alleged to have committed a crime. The Office of Conservatorship Services has an average caseload of 700, with approximately half of these individuals placed outside of San Francisco County in either locked psychiatric facilities or residential care homes. Therefore travel is required in order to meet the needs of the conservatee and our service mandate by State and County regulations. The average number of miles driven per month is 350. The 2940 is responsible for managing an independent caseload and is assigned mental health (LPS) conservatorship investigations as well. This involves interaction with Mental Health Court, including Public Defender and District Attorney, Department of Public Health, hospitals, jails and community agencies. In addition to assessments and making recommendations for levels of care, the conservator is also responsible for advocating these recommendations, which may at time be at conflict with the interests of other stakeholders. Basic computer skills are required to perform charting on electronic systems (Avatar and Panoramic), emailing (the bulk of inter and intra agency communication is done through e-mail). ESSENTIAL DUTIES AND FUNCTIONS According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned. * Conducts investigations to determine eligibility for psychiatric care and services, including interviews and information gathered from collateral sources. * Conducts regular in-person visits in a variety of settings including jail, state hospital, inpatient acute psychiatric units, locked psychiatric treatment centers and skilled nursing facilities as well as community settings within and outside the City and County of San Francisco. * Conducts crisis interventions during business hours or after hours. * Completes time sensitive court reports and provision of expert testimony witness to the Superior Court as needed. * Evaluates and approves psychiatric treatment and medications included in clients care plans. * Continually assesses appropriateness of placements and the least restrictive level of care. * Completes various types of applications and forms related to placement, legal, financial, and medical issues. * Utilizes productivity tools such as Microsoft Office Suite to complete various work duties including coordinating case conferences, presentations, and communicating with team members and other necessary service providers.. * Documents cases in a clinically significant and timely manner using applicable digital case management system. * Works collaboratively with other city departments, including Public Health, Police, Jail, and City Attorney's Office. How to qualify 1. Education: Possession of a master's degree in Social Work from a school accredited by the Council on Social Work Education (CSWE); OR A Master's Degree from a two-year (2) counseling program from an accredited college or university. (Qualifying Master's Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum). AND 2. Experience: Satisfactory completion of two semesters of graduate field placement which involved the provision of direct services to elders and/or dependent adults and/or adults with physical, cognitive or mental health disabilities in one of the following or closely related areas: Adult Protective Services, intensive case management such as MSSP/Linkages, medical social work in a hospital or clinic, mental health program/agency, home health agency or alcohol and drug counseling and treatment program OR Six (6) months post baccalaureate professional work experience which involved the provision of direct services to elders, dependents, or adults in one of the areas previously described. AND 3. License & Certification: * Possession of a valid California class C driver's license and clear Motor Vehicle Record (MVR); AND * Possession of a valid Licensed Clinical Social Worker (LCSW) license issued by the California Board of Behavioral Sciences(BBS) OR * Current proof of registration as an Associate Social Worker (ASW) intern issued by the California Board of Behavioral Sciences(BBS); OR * Possession of a valid Marriage and Family Therapist (MFT) license issued by the California Board of Behavioral Sciences(BBS); OR * Current proof of registration as a valid Marriage and Family Therapist Intern (MFTI) issued by the California Board of Behavioral Sciences(BBS); OR * Possession of a valid Professional Clinical Counselor (LPCC) license issued by the California Board of Behavioral Sciences(BBS); OR * Current proof of registration as a Professional Clinical Counselor Intern (PCCI) issued by the California Board of Behavioral Sciences (BBS). Special Condition * Twelve (12) months experience working with Mental Health Programs * Please note: With your application, please upload copies of your Master's degree or transcripts and valid permanent or temporary license issued by the State of California Board of Behavioral Sciences as an attachment.* Note: Applicants who will receive their Master's degree by the end of the current semester/quarter may submit a written request to be placed on the eligible list under waiver pending receipt of the Master's degree; for these applicants, appointment referral is contingent upon verification of the required education and experience. Applicants must meet the Minimum Qualifications requirements by the time the application is submitted unless applicants provide a written request to be placed on the eligible list under waiver pending receipt of the Master's degree. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at *************************************************** Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Selection Procedures: Training and Experience Evaluation (Weight: 100%) Candidates who meet the minimum qualifications will be invited to take a Training and Experience Evaluation. Successful applicants will be placed on the eligible list/score report, in rank order, according to their final score. A Training and Experience Evaluation will be utilized. The information provided by candidates in the job application, required verification and applicable documentation will be evaluated in terms of duration and relevance to the 2940 Protective Services Worker job-related knowledge, skills and abilities for placement on the eligible list. Note: The department may utilize additional selection procedures to make a final hiring decision. Candidate scores on this examination may also be applied to other announcements involving other job titles when directed by the Human Resources Director. After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications. What else should I know? Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. To find Departments which use this classification, please see ************************************************************************************************************************** Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at ******************************************************************* The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at ************************************ Additional Information Regarding Employment with the City and County of San Francisco * Information About the Hiring Process * Conviction History * Employee Benefits Overview * Equal Employment Opportunity * Disaster Service Worker * ADA Accommodation * Right to Work * Veterans Preference * Copies of Application Documents * Diversity Statement How to Apply Applications for City and County of San Francisco jobs are only accepted through an online process. Visit ***************************************************************** and begin the application process. * Select the "I'm Interested" button and follow instructions on the screen. Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ryan Brown, by telephone at ************** or by email at ********************. All of your information will be kept confidential according to EEO guidelines. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.