A leading financial software company in Mountain View, California, seeks a Principal Marketing Manager for Mobile Marketing Innovation. In this pivotal role, you will define mobile-first strategies, lead CRM channel growth, and collaborate with teams to enhance customer engagement. The ideal candidate is a visionary with extensive mobile marketing expertise and a track record of successful mobile initiatives. Join us to make a significant impact in the world of mobile marketing.
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$119k-156k yearly est. 2d ago
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Automated Experimentation Expert
Booz Allen Hamilton 4.9
Washington, DC jobs
Your growth matters to us - explore our career development opportunities.
BE EMPOWERED TO SUCCEED
Connect with others in our people-first culture and enhance our collective ingenuity.
SUPPORT YOUR WELLBEING
Learn how we'll support you as you pursue a balanced, fulfilling life.
YOUR CANDIDATE JOURNEY
Discover what to expect during your journey as a candidate with us.
To achieve an organization's mission, leaders need strong team members who can create processes, communicate requirements, and develop innovative solutions throughout the execution of the mission. Whether completing an immediate task, recognizing a process gap, recommending a solution, or flexing to support an emerging requirement, our clients need an expert who can help manage operations while managing responses to external inquiries in a timely manner. That is why we need you, an experienced Automated Experimentation Expert who can contribute expertise across the full lifecycle of AI system development as related to the automation of research.
As part of our team, you'll serve as a strategic technical expert to the Advanced Research Projects Agency for Health ( ARPA‑H ), helping conceptualize, create, and execute advanced government‑funded research and development programs to accelerate better health outcomes for everyone. Work with world‑class scientists and engineers to support the development of high‑impact solutions to society's most challenging health problems. Leverage technical expertise to provide strategic assessments of new technologies in support to senior ARPA‑H decision makers. Maintain responsibility for producing and presenting findings and recommendations to a team of colleagues and clients on the feasibility and potential impact of future research programs, assisting with the management of current programs, and facilitating commercialization of successfully developed technologies.
You'll serve as an Automated Experimentation Expert helping clients to critically assess technical approaches, advise program leadership, and ensure that funded performers and partners are meeting the highest standards of rigor, reproducibility, and real‑world applicability. You will be responsible for managing incoming requirements, facilitating engagements within offices and across the Agency, and be readily available to shift your focus to fulfill emerging client requests. Your attention to detail, flexibility, communication skills, understanding of the client's mission, and problem‑solving will enable the mission's success. This position is a Hybrid role with Booz Allen. Candidate is expected to work onsite at a Booz Allen or Client Facility 20‑50% of your time, as needed.
Automated Experimentation Expert
The Opportunity: To achieve an organization's mission, leaders need strong team members who can create processes, communicate requirements, and develop innovative solutions throughout the execution of the mission. Whether completing an immediate task, recognizing a process gap, recommending a solution, or flexing to support an emerging requirement, our clients need an expert who can help manage operations while managing responses to external inquiries in a timely manner. That is why we need you, an experienced Automated Experimentation Expert who can contribute expertise across the full lifecycle of AI system development as related to the automation of research.
What You'll Work On:
Review and evaluate technical proposals and deliverables from external teams.
Provide guidance on model development, training methods, and validation strategies to identify risks, gaps, or weaknesses and recommend corrective actions.
Aid in the development of new programs that leverage AI and the automation of experimentation to expedite gold standard research.
Help in the evaluation of proposals that include AI for Science.
Assist in the daily management and tracking of funded efforts.
Evaluate benchmarking results and provide feedback on methodological soundness.
Advise on deployment considerations, including interpretability, reliability, and safety in real‑world settings.
Produce high‑quality written reports and presentations that synthesize complex technical findings for broad audiences.
Join us. The world can't wait.
You Have:
5+ years of experience with Applied AI in the Health domain
Experience in the automation of research
Experience performing with distributed laboratories
Experience with languages for specifying experiments
Experience in the development of software for the biological sciences
Ability to travel up to 10% of the time
Ability to operate independently within a fast‑paced start‑up environment
Doctorate degree in Biological Science or Physical Science
Nice If You Have:
Experience in interacting and communicating with senior‑level executives, including SES or GS‑15
Experience in the incorporation of AI to prioritize or otherwise direct research
Experience working in technical advisory, evaluation, or SETA‑style roles
Experience working with interdisciplinary teams including clinicians and patient stakeholders
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well‑being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work‑life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full‑time and part‑time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract‑specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people‑first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.
Commitment to Non‑Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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$77.6k-176k yearly 1d ago
Remote Legal Expert for AI Training & Evaluation
Handshake 3.9
San Francisco, CA jobs
A progressive technology company is looking for Lawyer Professionals for a remote AI research project. This flexible role requires at least 4 years of legal experience, where you'll evaluate AI model performance based on your professional context. Key responsibilities include developing prompts and assessing responses to strengthen AI understanding of legal tasks. Ideal candidates will be involved in asynchronous collaborations with leading AI labs, contributing to AI's application in their field of expertise.
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$133k-241k yearly est. 2d ago
Automated Experimentation Expert
Booz Allen Hamilton 4.9
Boston, MA jobs
Your growth matters to us - explore our career development opportunities.
BE EMPOWERED TO SUCCEED
Connect with others in our people-first culture and enhance our collective ingenuity.
SUPPORT YOUR WELLBEING
Learn how we'll support you as you pursue a balanced, fulfilling life.
YOUR CANDIDATE JOURNEY
Discover what to expect during your journey as a candidate with us.
To achieve an organization's mission, leaders need strong team members who can create processes, communicate requirements, and develop innovative solutions throughout the execution of the mission. Whether completing an immediate task, recognizing a process gap, recommending a solution, or flexing to support an emerging requirement, our clients need an expert who can help manage operations while managing responses to external inquiries in a timely manner. That is why we need you, an experienced Automated Experimentation Expert who can contribute expertise across the full lifecycle of AI system development as related to the automation of research.
As part of our team, you'll serve as a strategic technical expert to the Advanced Research Projects Agency for Health ( ARPA‑H ), helping conceptualize, create, and execute advanced government‑funded research and development programs to accelerate better health outcomes for everyone. Work with world‑class scientists and engineers to support the development of high‑impact solutions to society's most challenging health problems. Leverage technical expertise to provide strategic assessments of new technologies in support to senior ARPA‑H decision makers. Maintain responsibility for producing and presenting findings and recommendations to a team of colleagues and clients on the feasibility and potential impact of future research programs, assisting with the management of current programs, and facilitating commercialization of successfully developed technologies.
You'll serve as an Automated Experimentation Expert helping clients to critically assess technical approaches, advise program leadership, and ensure that funded performers and partners are meeting the highest standards of rigor, reproducibility, and real‑world applicability. You will be responsible for managing incoming requirements, facilitating engagements within offices and across the Agency, and be readily available to shift your focus to fulfill emerging client requests. Your attention to detail, flexibility, communication skills, understanding of the client's mission, and problem‑solving will enable the mission's success. This position is a Hybrid role with Booz Allen. Candidate is expected to work onsite at a Booz Allen or Client Facility 20‑50% of your time, as needed.
Automated Experimentation Expert
The Opportunity: To achieve an organization's mission, leaders need strong team members who can create processes, communicate requirements, and develop innovative solutions throughout the execution of the mission. Whether completing an immediate task, recognizing a process gap, recommending a solution, or flexing to support an emerging requirement, our clients need an expert who can help manage operations while managing responses to external inquiries in a timely manner. That is why we need you, an experienced Automated Experimentation Expert who can contribute expertise across the full lifecycle of AI system development as related to the automation of research.
What You'll Work On:
Review and evaluate technical proposals and deliverables from external teams.
Provide guidance on model development, training methods, and validation strategies to identify risks, gaps, or weaknesses and recommend corrective actions.
Aid in the development of new programs that leverage AI and the automation of experimentation to expedite gold standard research.
Help in the evaluation of proposals that include AI for Science.
Assist in the daily management and tracking of funded efforts.
Evaluate benchmarking results and provide feedback on methodological soundness.
Advise on deployment considerations, including interpretability, reliability, and safety in real‑world settings.
Produce high‑quality written reports and presentations that synthesize complex technical findings for broad audiences.
Join us. The world can't wait.
You Have:
5+ years of experience with Applied AI in the Health domain
Experience in the automation of research
Experience performing with distributed laboratories
Experience with languages for specifying experiments
Experience in the development of software for the biological sciences
Ability to travel up to 10% of the time
Ability to operate independently within a fast‑paced start‑up environment
Doctorate degree in Biological Science or Physical Science
Nice If You Have:
Experience in interacting and communicating with senior‑level executives, including SES or GS‑15
Experience in the incorporation of AI to prioritize or otherwise direct research
Experience working in technical advisory, evaluation, or SETA‑style roles
Experience working with interdisciplinary teams including clinicians and patient stakeholders
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well‑being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work‑life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full‑time and part‑time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract‑specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people‑first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.
Commitment to Non‑Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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$77.6k-176k yearly 5d ago
Customer Service Specialist - Healthcare Billing, Amazon Healthcare Revenue Cycle
Amazon 4.7
Seattle, WA jobs
Application deadline: Jan 22, 2026
As we continue to expand and transform the primary care experience, we're looking for passionate people to help manage our patient inquiries, using CI CARE framework that makes One Medical unique. As a Centralized Support Specialist II Billing Specialist, you'll execute our mission of delivering high-quality care and service. Specifically, you'll take patient phone calls and handle patient conversations to deliver world class care.
You are a strong and innovative problem-solver, who is driven to help people. You have mastered the art of customer-service, administrative work and are motivated to cultivate change in healthcare. You are currently looking for your next opportunity at an organization that is transforming healthcare we would love to connect.
Key job responsibilities
Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all interactions to ensure a positive experience.
Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, support One Medical's efforts to empower patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients.
Assist admins with our member's billing needs via 1Life's tasking system to provide the best customerservice.
Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy.
Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to be able to interact with team members and patients and complete daily work.
Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting all in-office providers with urgent & stat patient needs.
A day in the life
In this role, you'll handle inbound calls from One Medical patients (customers) regarding their medical bills, insurance claims, and payment inquiries. Daily activities include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies. You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. The role requires documenting all interactions in the electronic health record system and following up on pending issues.
About the team
Amazon One Medical's call center team combines healthcare expertise with Amazon's customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.
Basic Qualifications
- 2+ years of customerservice in a healthcare call center environment experience
- 1+ years of medical billing, insurance claims, or healthcare revenue cycle experience
- Experience in Microsoft Office Suite using electronic health records (EHR) or customer relationship management (CRM) systems
Preferred Qualifications
- Ability to work various shifts
- Strong problem-solving and documentation skills
- Ability to type 45+ WPM while maintaining accuracy
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customerservice; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $41,600/year up to $45,760/year. The National base pay for this position ranges from $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
$31.2k-50k yearly 3d ago
Head of Customer Success - AI ROI Leader (NA)
Egain Corporation 4.3
Sunnyvale, CA jobs
A leading AI knowledge management firm is seeking a Head of Customer Success for North America. This role involves nurturing strategic partnerships with C-suite executives to enhance customer engagement and implement AI ROI strategies. The ideal candidate has over 10 years of experience in customer success, understands the complexities of regulated industries, and excels in communication and strategic thinking. The position is based in Sunnyvale, CA, requiring in-office presence and offers significant responsibility in driving client outcomes and satisfaction. This is a key role for shaping AI transformation in customer operations.
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$130k-171k yearly est. 2d ago
Automated Experimentation Expert
Phase2 Technology 3.9
Boston, MA jobs
Automated Experimentation Expert
To achieve an organization's mission, leaders need strong team members who can create processes, communicate requirements, and develop innovative solutions throughout the execution of the mission. Whether completing an immediate task, recognizing a process gap, recommending a solution, or flexing to support an emerging requirement, our clients need an expert who can help manage operations while managing responses to external inquiries in a timely manner. That is why we need you, an experienced Automated Experimentation Expert who can contribute expertise across the full lifecycle of AI system development as related to the automation of research.
As part of our team, you'll serve as a strategic technical expert to the Advanced Research Projects Agency for Health (ARPA-H), helping conceptualize, create, and execute advanced government-funded research and development programs to accelerate better health outcomes for everyone. Work with world-class scientists and engineers to support the development of high-impact solutions to society's most challenging health problems. Leverage technical expertise to provide strategic assessments of new technologies in support to senior ARPA-H decision makers. Maintain responsibility for producing and presenting findings and recommendations to a team of colleagues and clients on the feasibility and potential impact of future research programs, assisting with the management of current programs, and facilitating commercialization of successfully developed technologies.
You'll serve as an Automated Experimentation Expert helping clients to critically assess technical approaches, advise program leadership, and ensure that funded performers and partners are meeting the highest standards of rigor, reproducibility, and real-world applicability. You will be responsible for managing incoming requirements, facilitating engagements within offices and across the Agency, and is readily available to shift your focus to fulfill emerging client requests. Your attention to detail, flexibility, communication skills, understanding of the client's mission, and problem-solving will enable the mission's success. This position is a Hybrid role with Booz Allen. Candidate is expected to work onsite at a Booz Allen or Client Facility 20-50% of your time, as needed.
What You'll Work On
Review and evaluate technical proposals and deliverables from external teams.
Provide guidance on model development, training methods, and validation strategies to identify risks, gaps, or weaknesses and recommend corrective actions.
Aid in the development of new programs that leverage AI and the automation of experimentation to expedite gold standard research.
Help in the evaluation of proposals that include AI for Science.
Assist in the daily management and tracking of funded efforts.
Evaluate benchmarking results and provide feedback on methodological soundness.
Advise on deployment considerations, including interpretability, reliability, and safety in real-world settings.
Produce high-quality written reports and presentations that synthesize complex technical findings for broad audiences.
You Have:
5+ years of experience with Applied AI in the Health domain
Experience in the automation of research
Experience performing with distributed laboratories
Experience with languages for specifying experiments
Experience in the development of software for the biological sciences
Ability to travel up to 10% of the time
Ability to operate independently within a fast-paced start-up environment
Doctorate degree in Biological Science or Physical Science
Nice If You Have:
Experience in interacting and communicating with senior-level executives, including SES or GS-15
Experience in the incorporation of AI to prioritize other wise direct research preferred
Experience working in technical advisory, evaluation, or SETA-style roles
Experience working with interdisciplinary teams including clinicians and patient stakeholders
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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$77.6k-176k yearly 1d ago
Health AI Automated Experimentation Expert
Phase2 Technology 3.9
Boston, MA jobs
A leading technology consulting firm is seeking an Automated Experimentation Expert to contribute expertise across the full lifecycle of AI system development in the health domain. This hybrid role involves working with government-funded research programs, evaluating technical proposals, and guiding model development. The ideal candidate will have a doctorate in a related field and extensive experience in automation and applied AI. The position offers a competitive salary range of $77,600 to $176,000 with comprehensive benefits.
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$77.6k-176k yearly 1d ago
Customer Service Representative
Amphenol Aerospace Operations 4.5
Sidney, NY jobs
The Role -
Amphenol Aerospace Operations is seeking a CustomerService Representative to work out of its state-of-the-art facility in Sidney, NY.
The key responsibilities of this CustomerService Representative include, but are not limited to:
Serve as a proactive liaison for a designated group of customers to provide
quotations, perform order maintenance and expedite orders.
Provide this information through a multi-functional team approach.
Process all change orders and schedule advances in a prompt and courteous
manner.
Expedite delivery of customer orders to comply with customer requirements.
Coordinate expedites through appropriate personnel in Planning & Production
Departments.
Monitor delivery status of orders from key customers.
Coordinate source inspection to enable parts to ship in a timely manner.
Verify and administer terms and conditions on customer orders and
quotations.
Process complete and accurate phone quotations.
Process purchase orders for imported products.
Receive and process customer purchase orders and informs them of delivery
date.
Fulfil customer requests for information.
Process confirming orders and coordinates with necessary personnel.
Monitor quote progress to assure response by due date.
Monitor order progress to assure prompt processing.
Serve as back-up to other CustomerService Representatives on customer team.
Salary $50,000 - $63,000
Location -
Sidney, NY
30 Minute Drive from Binghamton, NY
20 Minute Drive from Oneonta, NY
The Person -
The key skills and qualities of a CustomerService Representative at Amphenol
Aerospace Operations:
Associates degree with experience in customerservice in a manufacturing
environment or call center required and/or equivalent related education
experience.
Excellent interpersonal skills and be adept at both oral and written
communications.
Proficiency with Microsoft Office
Confidentiality
Be a team player
Be able to work in a fast paced environment
The Company -
With manufacturing sites in Sidney, NY, Mesa, AZ, Nogales, MX, and a Design
Center in Pasadena, CA, Amphenol Aerospace Operations has been a leader in
designing and manufacturing electrical components for the aviation and
commercial airplane industry for over 100 years.
Focusing on serving the needs of advanced and challenging market segments, we
pride ourselves on our consistent ability to innovate and provide the markets
with new creative solutions.
Working at Amphenol means you are recognized and valued for your contributions
because we believe that our human capital is the most valuable asset we have. We
support and encourage career development for all employees and have ample
opportunities for advancement.
We pride ourselves for being customer-centric, accountable, reliable, and
enthusiastic in all that we do. These values are ingrained in each of us and
contribute to a culture of teamwork and meaningful work.
Amphenol offers a competitive wage and benefits. The candidate must be able
to legally work in the United States; we are unable to provide
sponsorship. This position requires access to controlled technology that is
subject to US export controls. Qualified candidates must be a US person
(including US Citizen, lawful permanent resident, or protected individual as
defined by 8 U.S.C. 1324b(a)(3)) or eligible to obtain required authorization(s)
from the U.S. Government.
Amphenol is a proud Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment without regard to
race, color, religion, marital status, sex, sexual orientation, gender identity
or expression, national origin, age, protected veteran status or disability
status. We aim to create an inclusive working environment where all employees
are respected and treated equally.
Amphenol - Making History, Designing the Future
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
Elevate Customer Success with innovative Cloud Technology. We're seeking an innovative Customer Success Specialist to transform enterprise contact center experiences through AWS Amazon Connect. You'll be a strategic partner who empowers businesses to revolutionize their customer engagement, driving meaningful technological adoption and creating tangible business value.
Key job responsibilities
- Develop customized success plans that align AWS Amazon Connect solutions with customers' strategic business objectives
- Design and deliver technical workshops that accelerate technology adoption and customer enablement
- Create comprehensive best practices documentation and implementation guides
- Proactively monitor customer health dashboards and address potential adoption barriers
- Gather and communicate critical customer insights to AWS product development teams
A day in the life
Your day will be a dynamic blend of strategic thinking and customer-centric problem-solving. You'll collaborate with enterprise customers, design tailored success strategies, and unlock the transformative potential of cloud communication technologies. Expect to craft compelling narratives that demonstrate how AWS Amazon Connect can fundamentally reshape customer interaction models.
About the team
We are a collaborative group of customer success professionals dedicated to driving technological innovation. Our team believes in empowering businesses through intelligent cloud solutions, working closely with customers to understand their unique challenges and co-create breakthrough strategies.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Preferred Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
- Experience with Amazon Connect or call center technology
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************* .
USA, TX, Austin - 153,600.00 - 207,800.00 USD annually
USA, TX, Dallas - 153,600.00 - 207,800.00 USD annually
$36k-56k yearly est. 5d ago
Customer Assistance Representative Full Time (Phoenix, AZ, US)
American Airlines 4.5
Phoenix, AZ jobs
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.10 per hour.
What you'll do
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers' carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers' self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customerservice agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customerservice in a professional manner in accordance with American's guidelines
Use multiple internal resources/systems, including during customer interactions
* Reasonable accommodations may be made for qualifying individuals with disabilities.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver's license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.
Preferred Qualifications- Education & Prior Job Experience
Working knowledge of Sabre or any other Passenger Service System
Previous face to face CustomerService experience
Working in a fast pace environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
As a Senior Customer Success Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you will drive enterprise adoption and measurable customer business value realization for AWS generative AI services by developing and executing comprehensive customer success strategies. You will architect the frameworks, programs, and playbooks that enable AWS teams and partners to unlock value for customers through optimal adoption of AWS generative AI services. This role combines strategic thinking with operational excellence and generative AI focused technical aptitude to create repeatable, scalable mechanisms, and assets, that transform how AWS and our partners deliver customer success.
You will maintain an in-depth knowledge of AWS's Generative AI services and relevant cross-functional areas to build strong relationships with field teams, and customers. By driving the adoption of Generative AI technologies, you will play a pivotal role in propelling AWS's revenue growth while helping customers stay ahead of the curve in a rapidly evolving technological landscape. You exercise learn & be curious to articulate AWS' Gen AI strategy and the services we offer to accelerate adoption. You conduct compelling executive conversations on the transformational possibilities of generative AI and data, while also being capable of helping our customers navigate which features to apply for their use-cases. You can describe the "why" and "what" of generative AI use case and technical solutions at a 200-level, with the detailed "how" being provided by solution architects.
IMPORTANT NOTE: This role requires specific experience leading organizational AI transformation. While valuable, experience as an AI practitioner (e.g., data scientist, ML engineer, AI researcher) without transformation leadership experience does not meet the requirements for this position.
Key job responsibilities
Strategic customer engagement:
- Develop and execute customized success plans with customer's enterprise adoption strategy and business goals for respective service domain.
- Develop and scale customer success programs through respective service domain teams and partner success team.
- Engage with customer employee personas to understand their unique needs and challenges; design and deliver tailored technical workshops and enablement programs to accelerate adoption.
- Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs.
Adoption program development:
- As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains.
- Track and analyze adoption metrics to measure effectiveness and identify areas for improvement.
- Develop governance frameworks for sustainable adoption at scale across domains.
Customer success management:
- Monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization.
- Drive customer advocacy through success story documentation and advocacy program participation.
Product feedback loop:
- Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams.
- Analyze trends in customer requests and pain points to identify potential product improvements.
About the team
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Bachelor's degree in mathematics, engineering, statistics, computer science or a related field, or experience as a product manager or owner
- 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience
- Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Travel up to 15% of the time
- 6+ years in the technology industry focused on customer success or in go-to-market roles, or management consulting serving high-tech clients on go-to-market topics
- Understanding of the Software Development Life Cycle
Preferred Qualifications
- Master's degree, or a PhD and experience building machine learning models or developing algorithms for business application
- Experience in AWS cloud computing or SaaS, ideal if experience is in GenAI/AI.
- Effective at communicating complex technological solutions to diverse audiences and building strong internal and external brand presence.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customerservice; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
As a Senior Customer Success Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you will drive enterprise adoption and measurable customer business value realization for AWS generative AI services by developing and executing comprehensive customer success strategies. You will architect the frameworks, programs, and playbooks that enable AWS teams and partners to unlock value for customers through optimal adoption of AWS generative AI services. This role combines strategic thinking with operational excellence and generative AI focused technical aptitude to create repeatable, scalable mechanisms, and assets, that transform how AWS and our partners deliver customer success.
You will maintain an in-depth knowledge of AWS's Generative AI services and relevant cross-functional areas to build strong relationships with field teams, and customers. By driving the adoption of Generative AI technologies, you will play a pivotal role in propelling AWS's revenue growth while helping customers stay ahead of the curve in a rapidly evolving technological landscape. You exercise learn & be curious to articulate AWS' Gen AI strategy and the services we offer to accelerate adoption. You conduct compelling executive conversations on the transformational possibilities of generative AI and data, while also being capable of helping our customers navigate which features to apply for their use-cases. You can describe the "why" and "what" of generative AI use case and technical solutions at a 200-level, with the detailed "how" being provided by solution architects.
IMPORTANT NOTE: This role requires specific experience leading organizational AI transformation. While valuable, experience as an AI practitioner (e.g., data scientist, ML engineer, AI researcher) without transformation leadership experience does not meet the requirements for this position.
Key job responsibilities
Strategic customer engagement:
- Develop and execute customized success plans with customer's enterprise adoption strategy and business goals for respective service domain.
- Develop and scale customer success programs through respective service domain teams and partner success team.
- Engage with customer employee personas to understand their unique needs and challenges; design and deliver tailored technical workshops and enablement programs to accelerate adoption.
- Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs.
Adoption program development:
- As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains.
- Track and analyze adoption metrics to measure effectiveness and identify areas for improvement.
- Develop governance frameworks for sustainable adoption at scale across domains.
Customer success management:
- Monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization.
- Drive customer advocacy through success story documentation and advocacy program participation.
Product feedback loop:
- Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams.
- Analyze trends in customer requests and pain points to identify potential product improvements.
About the team
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Bachelor's degree in mathematics, engineering, statistics, computer science or a related field, or experience as a product manager or owner
- 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience
- Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Travel up to 15% of the time
- 6+ years in the technology industry focused on customer success or in go-to-market roles, or management consulting serving high-tech clients on go-to-market topics
- Understanding of the Software Development Life Cycle
Preferred Qualifications
- Master's degree, or a PhD and experience building machine learning models or developing algorithms for business application
- Experience in AWS cloud computing or SaaS, ideal if experience is in GenAI/AI.
- Effective at communicating complex technological solutions to diverse audiences and building strong internal and external brand presence.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customerservice; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
$31k-47k yearly est. 2d ago
Specialist I, Customer Service
ASM 4.7
Phoenix, AZ jobs
Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
** This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future**
As a CustomerService Specialist at ASM, you'll be the backbone of our order management process, ensuring seamless coordination from quote creation to delivery tracking. Your role is critical in supporting our customers and internal teams by managing complex workflows and driving operational excellence. Join us and make an impact in a fast-paced, innovative environment where collaboration and precision matter.
What you will be working on:
Manage all aspects of Sales Order Management, including open orders, quote creation, and delivery tracking.
Oversee I&Q and Warranty Order Management, including MRP runs, internal PO creation, delivery tracking, and expediting.
Collaborate across the organization with key stakeholders in Procurement, Planning, Logistics, Manufacturing, Finance, and Service teams.
Take ownership of the Complete Kit Management Program.
What we are looking for:
BS degree.
Experience as a CSR or Spares Planner, preferably in the semiconductor equipment industry.
Proven customer support experience.
Fluent English communication skills.
Proficiency in Excel and SAP.
Ability to learn and apply new information or skills.
Strong multitasking, prioritization, and time management abilities.
What sets you apart
Experience in semiconductor equipment industry (preferred).
Demonstrated ability to work effectively in cross-functional teams.
Strong problem-solving skills and attention to detail.
Adaptability in a fast-paced, dynamic environment.
Apply today to be part of what's next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
$32k-39k yearly est. 2d ago
Customer Service Technical Specialist
Exela Technologies 3.8
Boston, MA jobs
Health & Wellness
We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.
Military Hiring
Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.
Job Description
CSA TS Client Services
About the Role:
As a Client Services Associate (CSA) in the Technical Support department within the CustomerService category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Your primary responsibility will be to address client inquiries, troubleshoot technical issues, and ensure timely resolution of all support requests. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support.
Essential Job Responsibilities:
Daily tasks and responsibilities include, but are not limited to the following:
Maintain a positive and professional demeanor in all client interactions, striving to exceed expectations and deliver an outstanding service experience that reinforces client loyalty and satisfaction.
Provide consistent quality experience in satisfying client demands.
Continuously monitor email. Respond accordingly, as per business processes and operational guidelines, in a timely manner.
Demonstrate strong attention to and focus on details and processes. Perform frequent quality checks during process.
Handle time-sensitive, confidential materials in accordance with privacy protection policies.
Establish operating procedures and quality standards.
Adapt to process changes as required by the client.
Document all client interactions, inquiries, and resolutions accurately and comprehensively in the appropriate systems or databases, ensuring thorough record-keeping and data accuracy.
Collaborate closely with internal technical teams to escalate complex issues and ensure timely resolution, advocating for clients and providing regular updates on the status of their cases.
Identify trends or recurring issues in client inquiries and work proactively to address root causes, contributing to ongoing improvements in product quality and customer satisfaction.
Provide feedback to internal teams based on client insights and experiences, advocating for enhancements or new features to meet client needs and expectations.
Other site national support and special projects as needed.
Participate in cross-training.
QUALIFICATIONS:
2+ years of customerservice experience
High school diploma or equivalent (GED)
Computer experience (Microsoft Office and/or Google Workspace. i.e. Word, Excel, E-mail, etc.)
Excellent verbal and written communication skills
REQUIREMENTS
Strong organizational skills, attention to details
Ability to work with minimal supervision
Ability to run a variety of tasks while fostering teamwork
Ability to learn various programs and applications
Ability to lift up to 55 lbs.
Ability to consistently adhere to business procedure guidelines and policies, and company safety standards
Accountability to meet the employer's attendance policy
Ability to take and follow directions
Professional presence
"The pay range for this position starts at $19/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”
EEO Statement
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com ****************. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.
$19 hourly 4d ago
Sea Customer Care Specialist
Abacus Solutions Group 3.4
Coraopolis, PA jobs
We are seeking a dedicated and enthusiastic recent college graduate for a Contract-to-Hire Sea Logistics Customer Care Specialist position. This role involves managing client interactions, coordinating air logistics operations, and ensuring seamless customer experiences.
Responsibilities:
Client Communication: Serve as the main contact for customer inquiries, providing information on air logistics services.
Shipment Coordination: Monitor and manage air shipments, ensuring timely and accurate delivery.
Issue Resolution: Address and resolve shipment discrepancies or issues promptly.
Documentation: Prepare and process necessary shipping and customs documentation.
Coordination: Collaborate with internal teams and external partners to ensure smooth logistics operations.
Data Management: Maintain accurate records of shipments and update relevant systems with current information.
Qualifications:
Education: Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
Skills: Excellent communication, organizational, and problem-solving skills.
Technical: Proficiency in Microsoft Office; familiarity with logistics software is a plus.
Attributes: Detail-oriented, customer-focused, and able to thrive in a dynamic environment.
Compensation: $23.00 - $25.00 per hour
$23-25 hourly 2d ago
Customer Service Representative
The Judge Group 4.7
Waltham, MA jobs
About the Company
Job Title : CustomerService Representative
Worksite : Onsite
Duration : 3+ Months
About the Role
Job Description:
Qualifications:
Exceptional communication and organizational skills.
Strong attention to detail, especially in recordkeeping and compliance.
Previous experience in customerservice, sales, or biotech preferred.
2+ years of service or relevant experience preferred.
Responsibilities:
Achieve daily, weekly, and monthly goals.
Comply with assigned schedules, assignments, and productivity metrics.
Promptly, efficiently, and accurately contact existing customer or lead database.
Assure the quality, integrity, and accuracy of client information.
Master product information for accurate dissemination to customers.
Comply with standard operating procedures and instructions within a quality management system.
Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord's service.
Successfully resolve customer challenges.
Handle escalated customer issues as needed.
Build and maintain strong customer relationships.
Promote an open communication model and a positive teamwork environment.
Partner with CustomerService Management to assist with new-hire training, as needed.
Participate in continuous improvement projects within the department.
Participate in cross-functional improvement initiatives.
Required Skills:
Exceptional communication and organizational skills.
$34k-41k yearly est. 3d ago
Customer Service Representative 2
I3 Infotek Inc. 3.9
Flagstaff, AZ jobs
We have mutiple locations For this role
Job Title : CustomerService Representative 2
Candidates may be assigned to any of the following locations based on business needs:
Flagstaff, AZ
Surprise, AZ
Phoenix, AZ
Glendale, AZ
Prescott Valley, AZ
Chandler, AZ
Tucson, AZ
Douglas, AZ
Benson, AZ
Sierra Vista, AZ
Local candidates only. Resumes must clearly state the candidate's current location.
Position Type
Staff Augmentation | Full-Time (40 hours/week)
Day Shift: 8:00 AM - 5:00 PM
Position Summary
The CustomerService Representative 2 performs journey-level customerservice duties involving direct interaction with the general public. This role requires handling customer inquiries, resolving complaints, providing eligibility and program information, and maintaining accurate records. The position may require discretion when releasing information and resolving complex customer issues by applying established policies and procedures.
Key Responsibilities
Provide customerservice support via phone and in person
Respond to inquiries related to licenses, registrations, permits, programs, or services
Resolve customer complaints and service or billing issues
Maintain accurate records of customer interactions, inquiries, and resolutions
Research policies and procedures to resolve customer issues effectively
Complete contract forms, address changes, service discontinuance orders, and other documentation using computer systems
Determine service charges, collect payments or deposits, and arrange billing when applicable
Reconcile cash receipts, prepare deposits, and transmit funds to the bank or state treasurer as required
Refer unresolved or complex issues to appropriate departments
Notify customers of claim investigation results or service adjustments
Required Skills
Proven customerservice experience
Ability to follow established guidelines and procedures
Strong problem-solving skills, especially in resolving difficult customer complaints
Effective verbal and written communication skills
Basic computer and data entry skills
Preferred Skills
Bilingual (English/Spanish preferred)
$29k-37k yearly est. 5d ago
Solutions Center Representative
Pyramid Consulting, Inc. 4.1
Scottsdale, AZ jobs
Immediate need for a talented Solutions Center Representative. This is a 12-month contract, with potential for project extension opportunity with long-term potential and is located in Scottsdale, AZ (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 26-01626
Pay Range: $18 - $19 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities: -
Provides outstanding quality customerservice by demonstrating and understanding customer needs and emphasizing timely responses.
Key Requirements and Technology Experience:
Key Skills; CustomerService
Associate degree/bachelor's degree
Our client is a leading Financial industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
$18-19 hourly 2d ago
Application Reader
Ai4All 3.8
San Francisco, CA jobs
AI4ALL
Application Reader
Seasonal, Part-Time; Remote
AI4ALL is a national nonprofit that is transforming the pipeline of AI practitioners and creating a more inclusive, human-centered discipline. We empower students to be AI Changemakers by cultivating an environment where they develop skills in critical thinking and relationship-building, and expertise in responsible AI.
To accomplish this, we seek students from communities that have been excluded in the AI space. Then we help them build identity in the field, and tap into their own agency and initiative as they build technical and leadership skills. While all are welcome to apply, AI4ALL prioritizes students whose race, gender, or ethnicity has been historically excluded from AI: Black, Hispanic and Latinx, and Indigenous folks; and women and non-binary folks. Our programs run in partnership with colleges and universities around North America.
We are launching the diverse next generation of AI changemakers through education, ethics, and relationship-driven networks. AI4ALL has received funding from Melinda Gates/Pivotal Ventures, Prudential Financial, Accenture, General Motors, and SoftBank among others and has been featured in the New York Times, TIME, CNN, The Washington Post, USA Today, and The Atlantic.
The Opportunity
We are seeking two seasonal part-time Application Readers to join our team and play a key role in supporting the AI4ALL Ignite Accelerator admissions process. AI4ALL Ignite Accelerator is a virtual 20 week comprehensive program designed to equip college students whose race, gender, or ethnicity has been historically excluded from AI with the necessary skills and support to thrive in the AI/ML field.
Reporting to the Program Associate, part-time Application Readers will focus on reviewing student applications within the admissions platform, accurately labeling and organizing applicant data, monitoring application trends and platform performance, and keeping the admissions team informed throughout the cycle. This role will also assist with reviewing confirmation of enrollment submissions, responding to student inquiries, and identifying opportunities to improve the admissions experience. This role is ideal for a highly organized, tech-savvy, and detail-oriented individual who thrives in a collaborative environment and is committed to AI4ALL's mission to transform the pipeline of AI practitioners and create a more inclusive, human-centered discipline.
This seasonal part-time position is fully remote and requires individuals to conduct work from their own computers. The position will run from January 2026 to May 2026 with the possibility for extension. The role requires approximately 10 hours per week. Most hours are asynchronous, but some synchronous hours will be required. Synchronous time may include meetings and training sessions, and will be included in the weekly time commitment.
What You'll Do
Application Readers will be responsible for:
Application Management (90%)
Work within applications system to review incoming student applications and accurately label and organize applicant data
Provide regular updates to the Admissions team regarding application trends, platform functionality, and other relevant observations impacting the admissions process.
Review confirmation of enrollment submissions for accepted students and provide regular updates on the results to the Program Associate
Student Admissions (10%)
Respond to student questions regarding the admissions process or their application status, providing timely and accurate information
Reach out to students for missing information on their applications or confirmation of enrollment
Participate in admissions retrospectives and provide feedback to improve processes, resources, and the overall applicant experience.
Who You Are
The Application Reader position calls for a motivated individual who embodies the following knowledge, skills, and experience:
1-2 years of professional work experience, ideally working in an admissions role or with Undergraduate students.
Comfort working with data and online systems (e.g., filtering, sorting, or labeling data; ensuring accuracy and consistency).
Excellent written and verbal communication skills.
Strong attention to detail.
Proficiency in using common productivity tools such as Google Workspace.
Ability to work independently and collaboratively in a remote environment.
Are passionate about increasing diversity and inclusion in artificial intelligence.
We'd prefer candidates who:
Possess an undergraduate degree or equivalent experience in a related field.
Have prior experience using online application or data management platforms (e.g., Enrollsy, Smarter Select, or similar).
Have familiarity with the project management tool, Asana.
Demonstrate initiative and ownership in remote roles, including identifying and addressing gaps or next steps proactively.
Thrive in a fast-paced and ever-changing environment; adaptability is key.
In addition, AI4ALL staff embody a commitment to our values of inclusion, humanity, technology, agency, learning, and education.
We know there is research that shows women and minorities are less likely to apply for jobs if they don't have all of the key skills for a position. AI4ALL encourages candidates with some, but not all, of the skills listed in the job description to apply.
Compensation, Work Environment, And Location
This is a non-exempt position with an hourly rate of $22.00 per hour for approximately 10 hours per week. The position is not eligible for company benefits due to the nature and duration of employment.
AI4ALL is a remote-first organization, allowing staff from all over the United States to work together in a virtual environment. This position offers flexible hours and the opportunity to work remotely, making it ideal for those who thrive in independent and collaborative virtual environments.
Work is performed both independently and collaboratively. Work is performed on a personal computer, requires almost constant use of a keyboard, mouse, or other pointing device and may be performed sitting or standing.
EEO Statement
AI4ALL is an equal opportunity employer committed to hiring a diverse workforce at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies with regard to all aspects of employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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