Customer Service Representative jobs at Sarasota Memorial Health Care System - 20 jobs

Department Urgent Care Center_So Venice Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization's mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service. Required Qualifications * Require a minimum of two (2) year's of experience in a customer service setting. Preferred Qualifications * Prefer previous college or vocational training. * Prefer the ability to type 30-40 wpm. * Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs. * Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations. * Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education Required License and Certs Preferred License and Certs Our urgent care centers are open 7 days a week, 8am-8pm. Evenings, weekends and holidays are required. Additionally, shifts can vary from 8 hour shifts to 10 and 12 hour shifts. Flexibility to work at all 7 of our urgent care locations is also required, however schedule location preferences will be taken into consideration. Employment Screening Requirements As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. *********************************

The Transfer Customer Success Representative will support the St. Pete Office of Admissions. Specific duties will include: * Provide support to the front desk to handle walk-in customer support and provide customer service to students and parents throughout the admissions process. Manage email queues, provide backup phone support to the call center, manage outreach to students to help with document collection and completion. * Assist in attending any on-campus transfer recruitment events across all three campuses and provide admissions guidance through information sessions and presentations. Offer customer service by answering questions and directing students and parents as necessary. * Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations. Develops and utilizes various report and dashboards to aid in decision making and support the recruitment team. Compile and analyze statistical data for routine, periodic, and ad hoc reports. * Other duties as assigned. Working at USF With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts. About USF The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at ************ Compliance and Federal Notices This position may be subject to a Level 1 or Level 2 criminal background check. Applicants have rights under Federal Employment Laws: The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. Family and Medical Leave Act (FMLA) Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process. Equal Employment Opportunity The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract. The Transfer Customer Success Representative is a highly skilled professional that provides customer service to students and parents throughout the admissions process. This role will manage email queues, provide backup phone support to the call center, manage outreach to students to help with document collection and completion, and manage the front desk to handle walk-in customer support. Minimum Qualifications: Bachelor's degree OR equivalent combination of education and experience. Preferred Qualifications: Bachelor's degree in a related field. Two years of experience in a related field. SB 1310: Substitution of Work Experience for Postsecondary Requirements A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed: * (a) Two years of direct experience for an associate degree; * (b) Four years of direct experience for a bachelor's degree; * (c) Six years of direct experience for a master's degree; * (d) Seven years of direct experience for a professional degree; or * (e) Nine years of direct experience for a doctoral degree Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment. This position may require a level 1 or level 2 background check. ADA Accommodations: Applicants for USF employment are entitled to request reasonable accommodations in the application process. Any request must be made at least 5 working days before the accommodation is needed. Contact ********************** for assistance.

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution. Job Category: Non-Exempt Hiring Range: 18.25 Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1. Supports achievement of key metrics ensuring delivering of a seamless, exceptional student and patient experience across a broad range of processes, applications and customer touch points including voice, email, web chats, texts, and faxes. 2. Helps the Admissions, Enrollment, Registration and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with students in obtaining services needed. 3. Uses ERP and/or CRM systems to review prospective and current student records to help identify steps and documents needed to assist students in the enrollment and registration process. 4. Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds. 5. Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications. 6. Instructs students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid. 7. Routes and re-routes students to appropriate campus office and personnel, e.g., Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution. 8. Schedules patient appointments for both primary and specialty care physician visits in accordance with established clinical and insurance requirements to improve access and care coordination. 9. Accesses Electronic Medical Records (EMR) to complete scheduling and registration, confirm appointments, verify information, answer inquiries, and resolve user issues in accordance with established protocols to ensure patient safety, compliance, and departmental policies and procedures. 10. Identifies patient's liability, out of pocket expenses, and advise patients of past due balance. 11. Coordinates referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. 12. Assures regulatory and compliance requirements follow local payor coverage determinations. 13. Ensures accurate pre-appointment registration. 14. Explains policies, procedures, or services to patients using medical or administrative knowledge. 15. Refers patients to appropriate health care services or resources. 16. Ensures compliance with university and departmental policies and procedures as it relates to personal information, adherence to Health Insurance Portability and Accountability Act (HIPAA) to always safeguard protected personal and health information (PHI). 17. Uses telephony software to answer, coordinate, track, and monitor interactions across multiple channels of communication. 18. Refers patients to appropriate health care services or resources; refers unresolved customer grievances to designated departments for further investigation. 19. Checks to ensure that appropriate actions were taken to resolve customers' problems. 20. Demonstrates University's core values and service values in all interactions. 21. Completes special projects as assigned. 22. Performs other duties as assigned or required. Job Requirements: Required Knowledge, Skills, & Abilities: Knowledge: 1. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. 2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 3. Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 4. Computers and Electronics - Working knowledge of electronic equipment and computer hardware. Skills: 1. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 3. Speaking - Proficient skills in talking to others to convey information effectively. 4. Service Orientation - Proficient skills in actively looking for ways to help people. 5. Social Perceptiveness - Basic skills in being aware of others' reactions and understanding why they react as they do. 6. Time Management - Proficient skills in managing one's own time and the time of others. 7. Self-Direction - Proficient skills in motivating oneself to work independently, as well as working well within teams. Abilities: 1. Oral Comprehension & Expression - The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences so others will understand. 2. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 4. Written Comprehension & Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. Physical Requirements and Working Environment: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 4. Travel - Must be able to travel on a daily and/or overnight basis. 5. May be required to work nights or weekends. 6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. Required Certifications/Licensures: Required Education: High School Diploma or Equivalent Major (if required: Required Experience: One (1) year of customer service experience. Preferred Qualifications: 1. Associate or Bachelor's degree. 2. One year of customer service experience in higher education, student services, and/or healthcare, or closely related experience. 3. Knowledge of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. 4. Experience using Banner, Recruit and/or Avaya systems. 5. Knowledge of medical terminology and terminology used by insurance and managed care health plans. 6. Knowledge of Health Insurance Portability & Accountability Act (HIPAA). 7. Experience using NextGen and/or Avaya systems. 8. Bilingual Proficient in English and Spanish. Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Contributes to the achievement of University objectives through completing donor relations tasks. Job Category: Non-Exempt Hiring Range: Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1. Works closely with Director of Donor Relations and Stewardship to determine objectives and requirements for donor acknowledgment, recognition, communication, and stewardship. 2. Continue to improve the relationship between NSU and scholarship benefactors by requesting, organizing, and ensuring that scholarship recipients compose thank you letters to their benefactors. 3. Assists with maintaining records of gift agreements and other documents, including financial details. 4. Completes special projects as assigned. 5. Performs other duties as assigned or required. Job Requirements: (Required Knowledge, Skills and Abilities Continued) Physical Requirements: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. Required Knowledge, Skills, & Abilities: Knowledge: 1. Customer and Personal Service - Working knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction. 2. English Language - Proficient knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 3. Communications and Media - Working knowledge of media production, visual, verbal, and interactive communication, and dissemination techniques and methods. This includes alternative ways to inform and persuade via written, oral, and visual media. 4. Proficient knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint). Skills: 1. Service Orientation - Proficient skills in actively looking for ways to help people. 2. Judgment and Decision Making - Basic skills in considering the relative costs and benefits of potential actions to choose the appropriate one. 3. Time Management - Proficient skills in managing one's own time. 4. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 5. Reading Comprehension - Proficient understanding of written sentences and paragraphs in work-related documents. 6. Speaking - Proficient skills in talking to others to convey information effectively. 7. Critical Thinking - Basic skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 8. Writing - Proficient skills in communicating effectively in writing as appropriate for the needs of the audience. 9. Complex Problem Solving - Basic skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Abilities: 1. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 2. Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). 3. Selective Attention - The ability to concentrate on a task over a period of time without being distracted. 4. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 5. Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Required Certifications/Licensures: Required Education: Bachelor's Degree Major (if required: Required Experience: Up to two (2) years of related experience. Preferred Qualifications: Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

Day (United States of America) Patient Account Representative I - Financial CounselingWork with Patients and Guarantors on accounts to resolve any questions or concerns towards satisfying account balances with patient liability. Assess all options to patient's account including payments, contracted payment plans, and financial assistance. Use worklists and reports to identify account resolution which will include contacting patients regarding outstanding account balances. Determine any charity or financial assistance needs, all documentation and coordination with patients will be worked until determination of approval. Document all patient activity and communication in host systems. - Minimum high school graduate or equivalent required. Associates or Bachelor's degree from accredited institution is preferred. - Minimum of two years experience in healthcare billing and/or business office setting, preferably in hospital billing. - Must be able to communicate with patients effectively while maintaining customer service expectations. - Preferred experience in Meditech and/or Athena EMR systems. - General PC knowledge in business setting is required. - Must have good oral and written communication skills. FINANCIAL COUNSELING - Review patient account for accuracy of insurance coverage information. - Estimate charges using system and grant estimates upon request. - Collect payment on patient balances processing them electronically. - Evaluate patient assistance and charity programs to grant uninsured patients. - Document all patient contact and activity with efficiency and accuracy in billing systems. - Update billing systems with all demographic and/or insurance revisions timely. - Collect and record all patient required documents for review of assistance. - Knowledgeable of HIPAA regulations to ensure the confidentially and security of protected health information (PHI) when it is received, handled or shared. - Demonstrate a positive and friendly demeanor even in stressful situations to ensure a positive experience for all customers. - Communicates in a respectful, positive way with fellow colleagues. - Comply with HIPAA regulations to ensure the confidentially and security of protected health information (PHI) when it is received, handled or shared. - Demonstrate compliance with the Statement of Organizational Ethics and all policies related to the organization's Corporate Compliance Program as evidenced by attendance at applicable educational programs; - consistently carrying out job responsibilities ethically and professionally; - exhibiting ethical and professional workplace behavior and decision-making; - reporting any infractions using the appropriate chain of command and without fear of retribution. - Perform additional duties as assigned by management. - Contributes to effective working relationships by demonstrating a positive and helpful attitude with co-workers.

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Supports enrollment objectives by providing superior customer service to prospective students from point of inquiry through enrollment, resulting in enhanced student engagement and retention. Job Category: Non-Exempt Hiring Range: $31,200 annually /$16 per hour Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1. Provides support in completing application and enrollment documents. 2. Reviews student applications by analyzing credentials, computing GPAs, reviewing support documents such as transcripts, and preparing application packages for admissions decisions. 3. Contacts prospective students to present information and/or explain available programs and services. Communicates with prospects about admission requirements, program offerings, and/or curriculum, by telephone or email. 4. Collaborates with admissions colleagues, academic advisers, financial aid officers, and residential life personnel to create an effective yield team and ensure a smooth transition from inquiry to enrolled student status. 5. Participates in on-campus promotional activities, including conferences, educational fairs, career days, open houses, campus tours, or special events to present programs to prospective students. 6. Inputs status of significant admission decisions into database. 7. Sorts or classifies information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order. 8. Compiles, sorts, and verifies the accuracy of data before it is entered. 9. Sets up and manages paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material. 10. Compares data with source documents, or re-enters data in verification format to detect errors. 11. Stores complete documents in appropriate locations. 12. Inputs data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval. 13. Locates and corrects data entry errors or reports them to supervisors. 14. Prepares responses to correspondence containing routine inquiries. Answers questions about records or files. 15. Keeps records of materials filed or removed, using logbooks or computers and generate computerized reports. 16. Performs administrative duties, including but not limited to answering phones, greeting visitors, handling mail collection and distribution, ordering and dispensing supplies, proofreading, or transcribing documents, among others. 17. Maintains student data integrity and confidentiality. 18. Completes special projects as assigned. 19. Performs other duties as assigned or required Job Requirements: Required Knowledge, Skills, & Abilities: Knowledge: 1. General knowledge of MS Office Suite (Outlook, Word and Excel). 2. Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 3. Customer and Personal Service - Working knowledge of principles and processes for providing customer and personal services. 4. English Language - Working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Skills: 1. Speaking - Basic skills in talking to others to convey information effectively. 2. Writing - Basic skills in communicating effectively in writing as appropriate for the needs of the audience. 3. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 4. Service Orientation - Basic skills in actively looking for ways to help people. 5. Critical Thinking - Basic skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 6. Time Management - Proficient skills in managing one's own time. Abilities: 1. Ability to exercise proper telephone protocol and handle difficult customer situations. 2. Ability to work effectively alone or as part of a team. 3. Selective Attention - The ability to concentrate on a task over a period of time without being distracted. 4. Ability to exercise proper telephone protocol and handle difficult customer situations. 5. Ability to adapt to changes in policies/procedures, workload, etc. Physical Requirements and Working Environment: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 4. May be required to work nights or weekends. 5. Travel - Must be able to travel on a daily and/or overnight basis. 6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, mobile devices, and computer keyboards. Required Certifications/Licensures: Required Education: High School Diploma or Equivalent Major (if required: Required Experience: Two (2) years of clerical/administrative experience in an office environment. Preferred Qualifications: Is this a safety sensitive position? No Background Screening Required? No Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

Department Urgent Care Center_So Venice Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization's mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service. Required Qualifications * Require a minimum of two (2) year's of experience in a customer service setting. Preferred Qualifications * Prefer previous college or vocational training. * Prefer the ability to type 30-40 wpm. * Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs. * Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations. * Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education Required License and Certs Preferred License and Certs Our urgent care centers are open 7 days a week, 8am-8pm. Evenings, weekends and holidays are required. Additionally, shifts can vary from 8 hour shifts to 10 and 12 hour shifts. Flexibility to work at all 7 of our urgent care locations is also required, however schedule location preferences will be taken into consideration. Employment Screening Requirements As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. *********************************

Department Registration_CKA Hiring Now for Outpatient Service Representatives Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization's mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service. Required Qualifications * Require a minimum of two (2) year's of experience in a customer service setting. Preferred Qualifications * Prefer previous college or vocational training. * Prefer the ability to type 30-40 wpm. * Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs. * Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations. * Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction. Mandatory Education HS EQ: High School Diploma, GED or Certificate Reputation. Community. Impact. Growth. Every day, our patients at Sarasota Memorial Health Care System receive a first-class experience in care from a team on a mission to deliver the highest level of care in America. In the process of rising to that challenge, one by one, our people are finding their purpose and feeling their impact. Now it is your turn to see yourself here. Recognition: * 5- Star Quality Rating- SMH- Sarasota is the only hospital in Florida to earn the federal Centers for Medicare & Medicaid Services' highest rating every year since its inception. * 50 Best Hospitals- SMH ranked among U.S. News & World Report's 50 Best Hospitals in two specialties, Rehabilitation and Obstetrics/Gynecology in 2023-2024, and among the nation's top 10% high performers in 18 other medical specialties, procedures and conditions. * World's Best Hospitals- SMH- Sarasota has made Newsweek's prestigious list six years in a row, since the global rankings began in 2019. * "A" for Patient Safety- SMH- Sarasota has earned straight A's since it began participating in the Leapfrog Group's hospital safety survey in 2016. * Magnet Hospital- SMH has been recognized as a Magnet hospital for the past 20 years by the American Nurses Credentialing Center, a continuous achievement for nursing excellence shared by less than 1% of hospitals nationwide. * America's Best Employer/Workplace- SMH topped Forbe's list of America's Best Employers, ranking among the top 20% of large employers across all industries in 2024, and #1 healthcare employer in Florida in 2023. The health system also earned a 5-star rating in Newsweek's 2024 list of "America's Greatest Workplaces for Women." The benefits of being the best: Our commitment to becoming the best community hospital and health care system means providing the best possible benefits to our people. Some highlights: Total Rewards Package * Paid Time Off (start earning PTO on day one of employment) * Tuition Reimbursement * Discounted Medical, Prescription, Dental, Vision Benefit Plans for Full & Part-Time Employees * Flexible Spending Accounts (Health Care and Dependent Care) - Pre-Tax Dollars * Life Insurance * Competitive rates * Bonuses offered * Disability Insurance * Retirement Savings Plan: 403b * Sarasota Campus for now - Discounted Child Care & Before and After School Program and Summer Camp! * Bereavement Leave * Free Parking * On Campus Dining w/ a 10% discount * Credit Union w/ teller machines on campus * Direct Deposit * Free Wellness Screening * Free confidential counseling services * Employee Discount Programs * Recognition Programs * Referral Programs * Tremendous growth opportunities for hard workers! Employment Screening Requirements As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. *********************************

Department Registration_CKA Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization's mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service. Required Qualifications * Require a minimum of two (2) year's of experience in a customer service setting. Preferred Qualifications * Prefer previous college or vocational training. * Prefer the ability to type 30-40 wpm. * Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs. * Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations. * Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education Required License and Certs Preferred License and Certs Employment Screening Requirements As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. *********************************

Department Urgent Care Center_STA Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization's mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service. Required Qualifications * Require a minimum of two (2) year's of experience in a customer service setting. Preferred Qualifications * Prefer previous college or vocational training. * Prefer the ability to type 30-40 wpm. * Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs. * Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations. * Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education Required License and Certs Preferred License and Certs Our urgent care centers are open 7 days a week, 8am-8pm. Evenings, weekends and holidays are required. Additionally, shifts can vary from 8 hour shifts to 10 and 12 hour shifts. Flexibility to work at all 7 of our urgent care locations is also required, however schedule location preferences will be taken into consideration. Employment Screening Requirements As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. *********************************

Department Urgent Care Center_STA Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization's mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service. Required Qualifications * Require a minimum of two (2) year's of experience in a customer service setting. Preferred Qualifications * Prefer previous college or vocational training. * Prefer the ability to type 30-40 wpm. * Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs. * Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations. * Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education Required License and Certs Preferred License and Certs Our urgent care centers are open 7 days a week, 8am to 8pm. Evenings, weekends and holidays are required. Additionally, shifts can vary from 8 hour shifts to 10 and 12 hour shifts. Flexibility to work at all 7 of our urgent care locations is also required, however schedule location preferences will be taken into consideration. Employment Screening Requirements As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. *********************************

Department Registration_UPA Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization's mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service. Required Qualifications * Require a minimum of two (2) year's of experience in a customer service setting. Preferred Qualifications * Prefer previous college or vocational training. * Prefer the ability to type 30-40 wpm. * Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs. * Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations. * Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education Required License and Certs Preferred License and Certs Our urgent care centers are open 7 days a week, 8am-8pm. Evenings, weekends and holidays are required. Additionally, shifts can vary from 8 hour shifts to 10 and 12 hour shifts. Flexibility to work at all 7 of our urgent care locations is also required, however schedule location preferences will be taken into consideration. Employment Screening Requirements As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. *********************************

Department Registration_WMP Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization's mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service. Required Qualifications * Require a minimum of two (2) year's of experience in a customer service setting. Preferred Qualifications * Prefer previous college or vocational training. * Prefer the ability to type 30-40 wpm. * Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs. * Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations. * Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education Required License and Certs Preferred License and Certs Employment Screening Requirements As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. *********************************

Department Registration_CKA Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization's mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service. Required Qualifications * Require a minimum of two (2) year's of experience in a customer service setting. Preferred Qualifications * Prefer previous college or vocational training. * Prefer the ability to type 30-40 wpm. * Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs. * Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations. * Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction. Mandatory Education HS EQ: High School Diploma, GED or Certificate Employment Screening Requirements As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. *********************************

Department Urgent Care Center_Stickney Pt Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization's mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service. Required Qualifications * Require a minimum of two (2) year's of experience in a customer service setting. Preferred Qualifications * Prefer previous college or vocational training. * Prefer the ability to type 30-40 wpm. * Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs. * Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations. * Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education Required License and Certs Preferred License and Certs Our urgent care centers are open 7 days a week, 8am-8pm. Evenings, weekends and holidays are required. Additionally, shifts can vary from 8 hour shifts to 10 and 12 hour shifts. Flexibility to work at all 7 of our urgent care locations is also required, however schedule location preferences will be taken into consideration. Employment Screening Requirements As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. *********************************

Department Registration_HHA Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization's mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service. Required Qualifications * Require a minimum of two (2) year's of experience in a customer service setting. Preferred Qualifications * Prefer previous college or vocational training. * Prefer the ability to type 30-40 wpm. * Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs. * Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations. * Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education Required License and Certs Preferred License and Certs Our urgent care centers are open 7 days a week, 8am-8pm. Evenings, weekends and holidays are required. Additionally, shifts can vary from 8 hour shifts to 10 and 12 hour shifts. Flexibility to work at all 7 of our urgent care locations is also required, however schedule location preferences will be taken into consideration. Employment Screening Requirements As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. *********************************

Department FPG Central Billing Office Performs collection functions for First Physician Group. Reviews charges and verifies appropriate usage of modifiers, CPT-4, ICD-9 and ICD-10 code ensure appropriate reimbursement. Analyzes and corrects claims to ensure accurate and timely claims submission. Sets up account for Client Services and collects past due balances. Responsible for resubmission of claims for additional reimbursement and/or appealing said claims with timely follow up. Responsible for calculating and posting contractual allowances accurately and timely keeping the AR to a minimum. Responsible for incoming and outgoing mail. Researches and answers customer's questions regarding billing disputes. Interacts with FPG Physicians, Office Managers, CBO staff, and other appropriate SMH staff to review coding and billing issues. Responsible for keeping abreast of and complying with all third party regulations. Responsible for ensuring all fee schedules are kept current and MMS updated. Handles all correspondence and all communications in a timely manner. Job knowledge is section specific. Ability to demonstrate Customer Service Recovery, be flexible and adapt to changes in growth within the CBO Department. Required Qualifications * Require an Associate's Degree. A high school diploma, plus two (2) years of relevant Patient Financial Services or related experience, may be substituted for required degree. * Require the ability to manage special projects and task to completion. * Require the ability to be cross-trained in two (2) or more specialty areas. * Require general knowledge of ICD-9, ICD-10 and CPT coding. * Require the ability to analyze problems, develop solutions and consistently follows through to resolution. * Require the ability to meet and greet public and handle difficult situations diplomatically. * Require a clear and distinct speaking voice. * Require the ability to operate an adding machine quickly and accurately by touch. * Require the ability to use standard office equipment. * Require basic mathematical, organizational, and communication skills. * Require basic knowledge of Managed Care remittance and adjustment process. Preferred Qualifications * Prefer three (3) years of experience working with Medicare, Medicaid and commercial billing and collections. * Prefer three (3) years of experience in utilizing Windows based software applications. * Prefer the ability to type fifty (50) words per minute for CRT and PC input. * Prefer financial or banking experience. Mandatory Education Preferred Education Required License and Certs Preferred License and Certs Employment Screening Requirements As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. *********************************

Performs collection functions for First Physician Group. Reviews charges and verifies appropriate usage of modifiers, CPT-4, ICD-9 and ICD-10 code ensure appropriate reimbursement. Analyzes and corrects claims to ensure accurate and timely claims submission. Sets up account for Client Services and collects past due balances. Responsible for resubmission of claims for additional reimbursement and/or appealing said claims with timely follow up. Responsible for calculating and posting contractual allowances accurately and timely keeping the AR to a minimum. Responsible for incoming and outgoing mail. Researches and answers customer's questions regarding billing disputes. Interacts with FPG Physicians, Office Managers, CBO staff, and other appropriate SMH staff to review coding and billing issues. Responsible for keeping abreast of and complying with all third party regulations. Responsible for ensuring all fee schedules are kept current and MMS updated. Handles all correspondence and all communications in a timely manner. Job knowledge is section specific. Ability to demonstrate Customer Service Recovery, be flexible and adapt to changes in growth within the CBO Department. Required Qualifications - Require an Associate's Degree. A high school diploma, plus two (2) years of relevant Patient Financial Services or related experience, may be substituted for required degree. - Require the ability to manage special projects and task to completion. - Require the ability to be cross-trained in two (2) or more specialty areas. - Require general knowledge of ICD-9, ICD-10 and CPT coding. - Require the ability to analyze problems, develop solutions and consistently follows through to resolution. - Require the ability to meet and greet public and handle difficult situations diplomatically. - Require a clear and distinct speaking voice. - Require the ability to operate an adding machine quickly and accurately by touch. - Require the ability to use standard office equipment. - Require basic mathematical, organizational, and communication skills. - Require basic knowledge of Managed Care remittance and adjustment process. Preferred Qualifications - Prefer three (3) years of experience working with Medicare, Medicaid and commercial billing and collections. - Prefer three (3) years of experience in utilizing Windows based software applications. - Prefer the ability to type fifty (50) words per minute for CRT and PC input. - Prefer financial or banking experience. Mandatory Education Preferred Education Required License and Certs Preferred License and Certs Employment Screening Requirements As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. *********************************

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Researches and analyzes outstanding student account balances and advises prospective and current students, their families, and the NSU community regarding payment options and provides training to Financial Aid and Academic Records (FAAR) staff to ensure accurate information is received in a timely manner to reduce accounts receivables. Job Category: Non-Exempt Hiring Range: $18.20 per hour/$35,490.00 annually Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1. Researches and analyzes outstanding student account balances to ensure that payment information is accurate and adjustments are made accordingly. 2. Advises prospective and current students, their families, and the NSU community regarding payment options and Bursar policies and procedures to ensure accurate information is disseminated and to prevent an increase in accounts receivables. 3. Processes specialized billing, invoices, and receipts to ensure students are able to receive funds from appropriate parties. 4. Processes, tracks, and maintains records of payments and charges to ensure that student accounts are accurate. 5. Issues refunds to students and third-party vendors/agencies to ensure that excess payments are sent to appropriate parties in a timely manner. 6. Reviews data and corrects discrepancies to ensure student's account information is accurate and appropriate holds are applied. 7. May provide training to new ESS staff relating to student accounts processes to ensure employees are properly trained. 8. Performs other duties as assigned. Job Requirements: Required Knowledge, Skills, & Abilities: 1. Proficiency with handling numbers (account reconciliations), computing numbers mathematically, and transcribing numbers correctly. Strong 10-key skills. 2. Proficient knowledge of MS Office, including Word, Excel, and Outlook; data entry skills; Internet research abilities. 3. Strong verbal and written communication skills. 4. Ability to prioritize work in order to complete multiple tasks within time deadlines. 5. Excellent of customer service skills. 6. Ability to enter and verify information with accuracy. 7. Proactive, punctual, and reliable. 8. Ability to work independently. 9. Good organizational and time management skills. 10. Excellent conflict resolution skills. 11. Ability to maintain confidential information. 12. May need to work evenings and weekends, if necessary. PHYSICAL REQUIREMENTS / WORKING CONDITIONS: 1. Ability to communicate effectively with others. 2. Ability to work cooperatively with colleagues and supervisory staff at all levels. 3. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 4. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards. Required Certifications/Licensures: Required Education: Associate's Degree or 60 College credits Major (if required: Required Experience: 1. Associate's Degree and one (1) year of finance related work experience in an office environment. 2. Minimum three (3) months of bookkeeping and/or cashiering work experience. Preferred Qualifications: 1. Experience with student accounting systems. 2. Experience working in an academic institution, preferably in higher education. 3. Experience in Banner or other NSU software systems. Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.