Patient Access Representative jobs at Saratoga Hospital

________________________________________ Patient Access Specialist Location:# Malta, NY Employment Type:# Full Time Shift/Schedule: Days Department: Urology at Malta Salary Range: $17.79#- $26.65 ________________________________________ About Saratoga Hospital At Saratoga Hospital, we#ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach#creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. ________________________________________ About the Role We#re looking for a dedicated Patient Access Specialist to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you#ll be a vital part of our administrative team, obtaining, verifying and recording all patient information through the registration process to ensure proper records for all services received.# You#ll provide support for the scheduling and ordering of miscellaneous exams when necessary and assume responsibility for maintaining confidential patient information and be responsible for patient reception, direction and correspondence. ________________________________________ What You#ll Do ##Greet Patients: Welcomes patients and accurately enters their information into the applicable system.# Verifies the patient#s identification.# Use proper identification and greeting when answering phone calls.# Triage calls and messages, and route to appropriate person/department as necessary. ##Register Patients: Collects all patient demographics in an accurate and efficient manner.# Obtains all signatures on appropriate paperwork.# Ensures a valid order is in the system.# Orders additional testing if needed in department (labs and/or imaging).# Assists management with quality assurance as needed. Admitting areas-complete inpatient admission process. ##Verify Insurance: Obtains insurance information and scans card(s) into system.# Demonstrates increased proficiency with insurance verification and verification tools and online resources.# Check Medical Necessity.# Diagnosis Coding and abstracting when needed by department. Able to complete authorization requests when needed/as appropriate. ##Collections: Collect#patient co-pays and enter#payments directly into the system.# Completes patient estimates when needed.# Completes cash reconciliation and deposits. ##Medical Records: Maintain confidential medical records.# Obtains records necessary for an office visit.# Process requests for medical information in accordance with established policies and procedures.# Respond to patient requests for medical records. ##Scheduling: Schedules medical office appointments and/or basic diagnostic testing when needed; physical, occupational or speech therapies; surgery or other imaging services. ________________________________________ What You Bring ##Previous customer service experience, preferably in#a healthcare or clinical setting ##High School diploma or GED equivalency ##Strong communication and teamwork skills ##Commitment to providing patient-first, high-quality service ##Comfort working in a fast-paced, collaborative environment ________________________________________ Why Saratoga Hospital ##A caring, community-focused culture rooted in teamwork and trust ##Supportive leadership that invests in your development and well-being ##Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs.#Click here to view our complete benefits guide. # Opportunities to grow within the Albany Med Health System ##Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions ________________________________________ Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you#re passionate about healthcare and community service#even if you don#t meet every qualification listed#we#d still love to hear from you. ________________________________________ How to Apply Click the #apply# button to submit your resume and complete our online application. Applications are reviewed on a rolling basis#apply today and discover what makes Saratoga Hospital a special place to grow your career. # ________________________________________ Patient Access Specialist Location: Malta, NY Employment Type: Full Time Shift/Schedule: Days Department: Urology at Malta Salary Range: $17.79 - $26.65 ________________________________________ About Saratoga Hospital At Saratoga Hospital, we've built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach-creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. ________________________________________ About the Role We're looking for a dedicated Patient Access Specialist to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you'll be a vital part of our administrative team, obtaining, verifying and recording all patient information through the registration process to ensure proper records for all services received. You'll provide support for the scheduling and ordering of miscellaneous exams when necessary and assume responsibility for maintaining confidential patient information and be responsible for patient reception, direction and correspondence. ________________________________________ What You'll Do * Greet Patients: Welcomes patients and accurately enters their information into the applicable system. Verifies the patient's identification. Use proper identification and greeting when answering phone calls. Triage calls and messages, and route to appropriate person/department as necessary. * Register Patients: Collects all patient demographics in an accurate and efficient manner. Obtains all signatures on appropriate paperwork. Ensures a valid order is in the system. Orders additional testing if needed in department (labs and/or imaging). Assists management with quality assurance as needed. Admitting areas-complete inpatient admission process. * Verify Insurance: Obtains insurance information and scans card(s) into system. Demonstrates increased proficiency with insurance verification and verification tools and online resources. Check Medical Necessity. Diagnosis Coding and abstracting when needed by department. Able to complete authorization requests when needed/as appropriate. * Collections: Collect patient co-pays and enter payments directly into the system. Completes patient estimates when needed. Completes cash reconciliation and deposits. * Medical Records: Maintain confidential medical records. Obtains records necessary for an office visit. Process requests for medical information in accordance with established policies and procedures. Respond to patient requests for medical records. * Scheduling: Schedules medical office appointments and/or basic diagnostic testing when needed; physical, occupational or speech therapies; surgery or other imaging services. ________________________________________ What You Bring * Previous customer service experience, preferably in a healthcare or clinical setting * High School diploma or GED equivalency * Strong communication and teamwork skills * Commitment to providing patient-first, high-quality service * Comfort working in a fast-paced, collaborative environment ________________________________________ Why Saratoga Hospital * A caring, community-focused culture rooted in teamwork and trust * Supportive leadership that invests in your development and well-being * Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. * Opportunities to grow within the Albany Med Health System * Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions ________________________________________ Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you're passionate about healthcare and community service-even if you don't meet every qualification listed-we'd still love to hear from you. ________________________________________ How to Apply Click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis-apply today and discover what makes Saratoga Hospital a special place to grow your career.

Department/Unit: Admitting Operations Work Shift: Day (United States of America) Salary Range: $41,136.28 - $57,590.79 The Patient Access Sr. Associate is responsible for knowing all aspects of the 'PASED' position - in the Adult and Pediatric Emergency Department (PASED) is a position that must be able to deal in a 'pressure cooker' environment. The PASED is a hybrid position combining the Patient Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to: rotating between the Adult and Pediatric Emergency Department; being trained and expected to rotate assignments in 6 disciplines with the Emergency Departments. The Patient Access Senior Associate is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Responsibilities: * Responsible for creating encounters in ADT representing service patient is receiving * Responsible to discern demographic and insurance information to ensure and accurate registration * Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility * Responsible to discuss financial obligation of patient and collect via cash, credit card or check * Responsible to explain regulatory forms and answer questions from patient; obtain signatures accordingly * Responsible for scanning or managing online form template to maintain the Electronic Health Record * Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. * Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. * Responsible for review of services being rendered to ensure the appropriate setting of care has been assigned by the physician's office; if not, physician staff will be advised of the contractual or regulatory expectation warranting a change of setting of care. For example: Inpatient to Outpatient or Inpatient Only requirement * Ability to respond to requests for estimates for service being rendered or expected to be rendered * Contact patient if issues or data missing impeding ability to financially secure encounter. * Responsible for securing encounters with extremely tight timeframes due to late booking of service Qualifications: * HS Diploma, Associates Preferred * CHAA (or acquired within 2 years of hire) * Strong computer skills * 3 - 5 years experience * Hospital or Physician office experience preferred * Strong insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of Care * Proven customer service skill with ability to exceed expectations * Ability to multitask in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task * Ability to learn in classroom setting; utilizing resources * Ability to remain composed under pressure * Ability to review information and draw appropriate conclusion * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Team minded worth ethic * Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations * Critical thinking ability regarding issues with financially securing payment * Ability to discuss sensitive concepts with patients regarding financial obligations Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Admitting Operations Work Shift: Night (United States of America) Salary Range: $41,136.28 - $57,590.79 The Patient Access Senior Associate is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Responsibilities: * Responsible for creating encounters in ADT representing service patient is receiving * Responsible to discern demographic and insurance information to ensure and accurate registration * Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility * Responsible to discuss financial obligation of patient and collect via cash, credit card or check * Responsible to explain regulatory forms and answer questions from patient; obtain signatures accordingly * Responsible for scanning or managing online form template to maintain the Electronic Health Record * Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. * Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. * Responsible for review of services being rendered to ensure the appropriate setting of care has been assigned by the physician's office; if not, physician staff will be advised of the contractual or regulatory expectation warranting a change of setting of care. For example: Inpatient to Outpatient or Inpatient Only requirement * Ability to respond to requests for estimates for service being rendered or expected to be rendered * Contact patient if issues or data missing impeding ability to financially secure encounter. * Responsible for securing encounters with extremely tight timeframes due to late booking of service Qualifications: * HS Diploma, Associates Preferred * CHAA (or acquired within 2 years of hire) * Strong computer skills * 3 - 5 years experience * Hospital or Physician office experience preferred * Strong insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of Care * Proven customer service skill with ability to exceed expectations * Ability to multitask in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task * Ability to learn in classroom setting; utilizing resources * Ability to remain composed under pressure * Ability to review information and draw appropriate conclusion * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Team minded worth ethic * Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations * Critical thinking ability regarding issues with financially securing payment * Ability to discuss sensitive concepts with patients regarding financial obligations Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Patient Access Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 The Access Service Representative I is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Essential Duties and Responsibilities * Responsible for accurate patient look up to ensure correct patient is being registered. * Responsible for discerning demographic and insurance information to ensure accurate registration * Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility * Responsible for discussing financial obligation of patient and collect via cash, credit card or check * Responsible for explaining regulatory forms and answer questions from patient; obtain signatures accordingly * Responsible for scanning or managing online form template to maintain the Electronic Health Record * Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. * Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. Functional Competencies * Social and Emotional Intelligence * Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent * Patient centric - customer service * Conflict Management * Team-oriented support * Adaptable to high-stress situation * Excellent communication skill Qualifications * High School Diploma/G.E.D. - required * 1-3 years applicable experience; customer service and strong computer skill - required * Hospital or Clinic setting office experience - preferred * Proven customer service skill with ability to exceed expectations * Ability to multi-task in stressful and high patient volume unit * Ability to learn in classroom setting; utilizing resources * Ability to remain composed under pressure * Ability to review information and draw appropriate conclusion * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Team minded worth ethic Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Constantly Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Admitting Operations Work Shift: Per Diem (United States of America) Salary Range: $40,495.10 - $52,643.64 The Emergency Department Access Specialist I is a position that must be able to deal in a 'pressure cooker' environment. The EDAS I, is a hybrid position combining the Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to rotating positions as needed ~ being trained and expected to rotate assignments in multiple disciplines within the Emergency Departments. The disciplines include: * Triage of walk-in patients - encompasses a quick data collection and entering in ADT System; placing of patient wristband for patient safety; acquiring a regulatory signature on the HIXNY Consent. Additionally, if patient is seen by a provider complete a full registration including General Consent and collection of financial responsibility The Triage role is required to accurately identify patient in the ADT system to ensure correct patient is selected. This is many times problematic; patient does not have identification. * ED Zone Support - includes answering of multi-line (10) telephone and managing all inquiries, transferring of telephone calls; discharging of patients via the patient medical record; verifying all laboratory specimens placed in a hazardous bag for accurate labeling by nurse or provider. * Bedside Registration - Collection of demographic information, insurance, regulatory consent forms and collection of financial responsibility at patient's bedside * EMS Desk - shadow answer EMS Radio (Ambulance Agency calls from the field) and provides a brief description of patient age, complaint, Vital Signs, ambulance agency capture. The EMS Desk role is responsible for the accurate identification of the patient with quite often no identification, EMS inaccuracy of capture of information and management of UNKNOWN Patient policy and procedure. Essential Duties and Responsibilities * Responsible for the accurate patient identification in a highly stressful situation; this responsibility is a Patient Safety measure. * Bedside registration including the need to work from a WOW; collecting patient demographic information; insurance information and obtain signatures for regulatory forms via Document Management/electronic signature; the collection includes Medicare patients collecting the regulatory mandate of the MSPQ information * Responsible for identifying and verifying insurance at bedside; obtaining additional information if No Fault or Worker's Compensation for MVA patients and employee's hurt at work. * Ensure Access' expectations of key clinical measures are executed and timeframes met ie: Chest pain - Door to EKG notification. * Ability to review, assess and assign the appropriate health insurance plan and collect copayment, if applicable at bedside. * Ability to interact effectively with external agency personnel: EMS Agencies, Law Enforcement Agencies and Correction Facilities. * Capture of patient's pharmacy in support of expediate discharge by nurse and physician * Answering multi-line telephone and managing all calls in calm, courteous, respectful manner * Capture brief information via Ambulance Radio including patient description, age, chief complaint and Vital Signs * Managing the ED Patient Tracker and completing the Access Specialists tasks as identified * Laboratory specimen verification and assurance of timely send to laboratory * Responsible to manage daily workflow during scheduled and unscheduled SYSTEM downtimes - following downtime procedures. Responsible for downtime flow in the ED during system downtimes. * Ensure EMTALA Regulations are maintained. * Functional Competencies * Social and Emotional Intelligence * Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent * Patient centric - customer service * Conflict Management * Team-oriented support * Adaptable to high-stress situation * Excellent communication skill Qualifications * High School Diploma/G.E.D. - required * Associate's Degree - preferred * 1-3 years in customer service experience, or a hospital or clinic setting - preferred * Ability to keep composure in a high-stress environment. * Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of high intensity situations * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Ability to manage contained blood, urine and other bodily fluids * Ability to handle a multi-line telephone system; paging required * Ability to push 35- 50 lb WOW * Must be able to stand for long periods of time. (Sneakers are permitted) Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands * Standing - Constantly * Walking - Constantly * Sitting - Constantly * Lifting - Rarely * Carrying - Rarely * Pushing - Constantly (35-50lbs) * Pulling - Constantly (35-50lbs) * Climbing - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Crawling - Rarely * Reaching - Rarely * Handling - Occasionally * Grasping - Occasionally * Feeling - Frequently * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Frequently * Eye/Hand/Foot Coordination - Frequently Working Conditions * Extreme cold - Rarely * Extreme heat - Rarely * Humidity - Rarely * Wet - Rarely * Noise - Occasionally * Hazards - Rarely * Temperature Change - Rarely * Atmospheric Conditions - Rarely * Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Admitting Operations Work Shift: ED DIFF_NIGHT (United States of America) Salary Range: $40,495.10 - $52,643.64 The Emergency Department Access Specialist I is a position that must be able to deal in a 'pressure cooker' environment. The EDAS I, is a hybrid position combining the Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to rotating positions as needed ~ being trained and expected to rotate assignments in multiple disciplines within the Emergency Departments. The disciplines include: * Triage of walk-in patients - encompasses a quick data collection and entering in ADT System; placing of patient wristband for patient safety; acquiring a regulatory signature on the HIXNY Consent. Additionally, if patient is seen by a provider complete a full registration including General Consent and collection of financial responsibility The Triage role is required to accurately identify patient in the ADT system to ensure correct patient is selected. This is many times problematic; patient does not have identification. * ED Zone Support - includes answering of multi-line (10) telephone and managing all inquiries, transferring of telephone calls; discharging of patients via the patient medical record; verifying all laboratory specimens placed in a hazardous bag for accurate labeling by nurse or provider. * Bedside Registration - Collection of demographic information, insurance, regulatory consent forms and collection of financial responsibility at patient's bedside * EMS Desk - shadow answer EMS Radio (Ambulance Agency calls from the field) and provides a brief description of patient age, complaint, Vital Signs, ambulance agency capture. The EMS Desk role is responsible for the accurate identification of the patient with quite often no identification, EMS inaccuracy of capture of information and management of UNKNOWN Patient policy and procedure. Essential Duties and Responsibilities * Responsible for the accurate patient identification in a highly stressful situation; this responsibility is a Patient Safety measure. * Bedside registration including the need to work from a WOW; collecting patient demographic information; insurance information and obtain signatures for regulatory forms via Document Management/electronic signature; the collection includes Medicare patients collecting the regulatory mandate of the MSPQ information * Responsible for identifying and verifying insurance at bedside; obtaining additional information if No Fault or Worker's Compensation for MVA patients and employee's hurt at work. * Ensure Access' expectations of key clinical measures are executed and timeframes met ie: Chest pain - Door to EKG notification. * Ability to review, assess and assign the appropriate health insurance plan and collect copayment, if applicable at bedside. * Ability to interact effectively with external agency personnel: EMS Agencies, Law Enforcement Agencies and Correction Facilities. * Capture of patient's pharmacy in support of expediate discharge by nurse and physician * Answering multi-line telephone and managing all calls in calm, courteous, respectful manner * Capture brief information via Ambulance Radio including patient description, age, chief complaint and Vital Signs * Managing the ED Patient Tracker and completing the Access Specialists tasks as identified * Laboratory specimen verification and assurance of timely send to laboratory * Responsible to manage daily workflow during scheduled and unscheduled SYSTEM downtimes - following downtime procedures. Responsible for downtime flow in the ED during system downtimes. * Ensure EMTALA Regulations are maintained. * Functional Competencies * Social and Emotional Intelligence * Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent * Patient centric - customer service * Conflict Management * Team-oriented support * Adaptable to high-stress situation * Excellent communication skill Qualifications * High School Diploma/G.E.D. - required * Associate's Degree - preferred * 1-3 years in customer service experience, or a hospital or clinic setting - preferred * Ability to keep composure in a high-stress environment. * Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of high intensity situations * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Ability to manage contained blood, urine and other bodily fluids * Ability to handle a multi-line telephone system; paging required * Ability to push 35- 50 lb WOW * Must be able to stand for long periods of time. (Sneakers are permitted) Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands * Standing - Constantly * Walking - Constantly * Sitting - Constantly * Lifting - Rarely * Carrying - Rarely * Pushing - Constantly (35-50lbs) * Pulling - Constantly (35-50lbs) * Climbing - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Crawling - Rarely * Reaching - Rarely * Handling - Occasionally * Grasping - Occasionally * Feeling - Frequently * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Frequently * Eye/Hand/Foot Coordination - Frequently Working Conditions * Extreme cold - Rarely * Extreme heat - Rarely * Humidity - Rarely * Wet - Rarely * Noise - Occasionally * Hazards - Rarely * Temperature Change - Rarely * Atmospheric Conditions - Rarely * Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Admitting Operations Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 The Patient Access Representative is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Responsible for creating encounters in ADT representing service patient is receiving Responsible to discern demographic and insurance information to ensure and accurate registration Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility Responsible to discuss financial obligation of patient and collect via cash, credit card or check Responsible to explain regulatory forms and answer questions from patient; obtain signatures accordingly Responsible for scanning or managing online form template to maintain the Electronic Health Record Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Admitting Operations Work Shift: Evening (United States of America) Salary Range: $40,495.10 - $52,643.64 The Patient Access Specialist is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Minimum Qualifications * HS Diploma, Associates Preferred * CHAA (or acquired within 2 years of hire) * Strong computer skills * 3 - 5 years experience * Hospital or Physician office experience preferred * Strong insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of Care * Proven customer service skill with ability to exceed expectations * Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task * Ability to learn in classroom setting; utilizing resources * Ability to remain composed under pressure * Ability to review information and draw appropriate conclusion * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Team minded worth ethic * Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations * Critical thinking ability regarding issues with financially securing payment * Ability to discuss sensitive concepts with patients regarding financial obligations Excellent working knowledge of computer based applications with strong PC/keyboard skills. Demonstrated organizational skills with excellent interpersonal and communication ability. Must be able to push workstation on wheels (WOW) for extended period of time Preferred Qualifications * 3 years front line registration and training experience. * Demonstrated expert knowledge of internal/external registration and billing systems. * Excellent decision making skills with analytical ability and strong attention to detail. * Ability to build confidence, raise skill level and promote a productive work environment Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

The Impact You Can Make Attention all clerical and administrative professionals! The C.R. Wood Cancer Center is looking to help you advance your healthcare career at Glens Falls Hospital! Come join our team of registration experts as the Patient Registration Specialist! This position can further develop your skills in healthcare scheduling, customer service, health insurance management, and Health Information Management (HIM)! Team Impact In this position, you will be a vital member of the cancer treatment program by serving as the point person for registration, scheduling, and customer service within the department. You will closely support this team by registering patients arriving for treatment, lab, and provider appointments. You will help to improve the overall patient experience by using your customer service skills to help our patients, their families, fellow employees, with the registration process, and addressing any questions/concerns they may have related to this. Some highlights about this opportunity include: On the job training available to ensure career growth and success Great opportunity for advancement for those with a background in patient registration/customer service Your work will help to improve the health of our community by supporting vital administrative functions related to cancer and hematology care and treatment The Glens Falls Hospital Impact Mission Our Mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting. How You Will Fulfill Your Potential Responsibilities Welcome patients and their families to the Cancer Center in a professional and friendly manner, while accurately and efficiently completing the registration process Collaborate with the Navigation Staff to identify patients who may need financial support, distribute patient assistance applications, and gas cards Assist with way finding; facilitate check-in for non-patient visitors to the Cancer Center including pharmaceutical representatives and vendors Answer/direct phone calls; initiate and/or facilitate response to emergent situations efficiently Monitor patient waiting areas for extended wait times and patient related problems Notify appropriate care team members if patient related problems or delays arise while working collaboratively with schedulers to ensure a smooth process at check in for patients Pre-register all Cancer Center encounters for upcoming visits to minimize wait times at check-in Complete registration for all Cancer Center patient appointments including provider visits, chemotherapy and radiation therapy treatments, genetic counseling services, lab appointments and education visits Accurately enter/verify patient demographics, insurance information and emergency contacts; scanning insurance cards into EMR; obtaining patient signatures for HIPAA, Privacy Policy Acknowledgement, permission to treat; collects and reconciles co-pays (professional and facility) for medical and radiation oncology services. Qualifications/Experience Education/Accredited Programs High school diploma/GED equivalent required Successful completion of an AAS in health administration, business, finance, or related field preferred Experience/Abilities 1 year of experience in a healthcare environment including working knowledge of insurances preferred Baseline knowledge of medical terminology preferred Knowledge of some anatomy/physiology preferred Excellent computer, phone and customer service skills required Excellent written and verbal communication skills required Ability to problem solve/trouble shoot issues as they arise Communities We Serve Located in the foothills of the beautiful Adirondack mountains, Glens Falls is conveniently located a short drive away from the capital region and Lake George. Work at the top of your profession and jumpstart your next career here at Glens Falls Hospital! All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. Salary Range The expected base rate for this Glens Falls, New York, United States-based position is $18.00 to $25.87 per hour. Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements. Benefits Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be found here.

The Impact You Can Make Attention all clerical and administrative professionals! The C.R. Wood Cancer Center is looking to help you advance your healthcare career at Glens Falls Hospital! Come join our team of registration experts as the Patient Registration Specialist! This position can further develop your skills in healthcare scheduling, customer service, health insurance management, and Health Information Management (HIM)! Team Impact In this position, you will be a vital member of the cancer treatment program by serving as the point person for registration, scheduling, and customer service within the department. You will closely support this team by registering patients arriving for treatment, lab, and provider appointments. You will help to improve the overall patient experience by using your customer service skills to help our patients, their families, fellow employees, with the registration process, and addressing any questions/concerns they may have related to this. Some highlights about this opportunity include: On the job training available to ensure career growth and success Great opportunity for advancement for those with a background in patient registration/customer service Your work will help to improve the health of our community by supporting vital administrative functions related to cancer and hematology care and treatment The Glens Falls Hospital Impact Mission Our Mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting. How You Will Fulfill Your Potential Responsibilities Welcome patients and their families to the Cancer Center in a professional and friendly manner, while accurately and efficiently completing the registration process Collaborate with the Navigation Staff to identify patients who may need financial support, distribute patient assistance applications, and gas cards Assist with way finding; facilitate check-in for non-patient visitors to the Cancer Center including pharmaceutical representatives and vendors Answer/direct phone calls; initiate and/or facilitate response to emergent situations efficiently Monitor patient waiting areas for extended wait times and patient related problems Notify appropriate care team members if patient related problems or delays arise while working collaboratively with schedulers to ensure a smooth process at check in for patients Pre-register all Cancer Center encounters for upcoming visits to minimize wait times at check-in Complete registration for all Cancer Center patient appointments including provider visits, chemotherapy and radiation therapy treatments, genetic counseling services, lab appointments and education visits Accurately enter/verify patient demographics, insurance information and emergency contacts; scanning insurance cards into EMR; obtaining patient signatures for HIPAA, Privacy Policy Acknowledgement, permission to treat; collects and reconciles co-pays (professional and facility) for medical and radiation oncology services Qualifications/Experience Education/Accredited Programs · High school diploma/GED equivalent required · Successful completion of an AAS in health administration, business, finance, or related field preferred Experience/Abilities · 1 year of experience in a healthcare environment including working knowledge of insurances preferred · Baseline knowledge of medical terminology preferred · Knowledge of some anatomy/physiology preferred · Excellent computer, phone and customer service skills required · Excellent written and verbal communication skills required · Ability to problem solve/trouble shoot issues as they arise Communities We Serve Located in the foothills of the beautiful Adirondack mountains, Glens Falls is conveniently located a short drive away from the capital region and Lake George. Work at the top of your profession and jumpstart your next career here at Glens Falls Hospital! All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. Salary Range The expected base rate for this Glens Falls, New York, United States-based position is $18.00 to $25.87 per hour. Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements. Benefits Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be found here.

________________________________________ Patient Access Specialist Location: Malta Med Emergent Care 6 Medical Park Drive Malta, NY 12020 Employment Type: Full Time Shift/Schedule: 7am -3pm with every other weekend# Department: Administration Salary Range: $17.79#- $26.65 ________________________________________ About Saratoga Hospital At Saratoga Hospital, we#ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach#creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. ________________________________________ About the Role We#re looking for a dedicated Patient Access Specialist to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you#ll be a vital part of our administrative team, obtaining, verifying and recording all patient information through the registration process to ensure proper records for all services received.# You#ll provide support for the scheduling and ordering of miscellaneous exams when necessary and assume responsibility for maintaining confidential patient information and be responsible for patient reception, direction and correspondence. ________________________________________ What You#ll Do ##Greet Patients: Welcomes patients and accurately enters their information into the applicable system.# Verifies the patient#s identification.# Use proper identification and greeting when answering phone calls.# Triage calls and messages, and route to appropriate person/department as necessary. ##Register Patients: Collects all patient demographics in an accurate and efficient manner.# Obtains all signatures on appropriate paperwork.# Ensures a valid order is in the system.# Orders additional testing if needed in department (labs and/or imaging).# Assists management with quality assurance as needed. Admitting areas-complete inpatient admission process. ##Verify Insurance: Obtains insurance information and scans card(s) into system.# Demonstrates increased proficiency with insurance verification and verification tools and online resources.# Check Medical Necessity.# Diagnosis Coding and abstracting when needed by department. Able to complete authorization requests when needed/as appropriate. ##Collections: Collect#patient co-pays and enter#payments directly into the system.# Completes patient estimates when needed.# Completes cash reconciliation and deposits. ##Medical Records: Maintain confidential medical records.# Obtains records necessary for an office visit.# Process requests for medical information in accordance with established policies and procedures.# Respond to patient requests for medical records. ##Scheduling: Schedules medical office appointments and/or basic diagnostic testing when needed; physical, occupational or speech therapies; surgery or other imaging services. ________________________________________ What You Bring ##Previous customer service experience, preferably in#a healthcare or clinical setting ##High School diploma or GED equivalency ##Strong communication and teamwork skills ##Commitment to providing patient-first, high-quality service ##Comfort working in a fast-paced, collaborative environment ________________________________________ Why Saratoga Hospital ##A caring, community-focused culture rooted in teamwork and trust ##Supportive leadership that invests in your development and well-being ##Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs.#Click here to view our complete benefits guide. # Opportunities to grow within the Albany Med Health System ##Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions ________________________________________ Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you#re passionate about healthcare and community service#even if you don#t meet every qualification listed#we#d still love to hear from you. ________________________________________ How to Apply Click the #apply# button to submit your resume and complete our online application. Applications are reviewed on a rolling basis#apply today and discover what makes Saratoga Hospital a special place to grow your career. # ________________________________________ Patient Access Specialist Location: Malta Med Emergent Care 6 Medical Park Drive Malta, NY 12020 Employment Type: Full Time Shift/Schedule: 7am -3pm with every other weekend Department: Administration Salary Range: $17.79 - $26.65 ________________________________________ About Saratoga Hospital At Saratoga Hospital, we've built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach-creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. ________________________________________ About the Role We're looking for a dedicated Patient Access Specialist to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you'll be a vital part of our administrative team, obtaining, verifying and recording all patient information through the registration process to ensure proper records for all services received. You'll provide support for the scheduling and ordering of miscellaneous exams when necessary and assume responsibility for maintaining confidential patient information and be responsible for patient reception, direction and correspondence. ________________________________________ What You'll Do * Greet Patients: Welcomes patients and accurately enters their information into the applicable system. Verifies the patient's identification. Use proper identification and greeting when answering phone calls. Triage calls and messages, and route to appropriate person/department as necessary. * Register Patients: Collects all patient demographics in an accurate and efficient manner. Obtains all signatures on appropriate paperwork. Ensures a valid order is in the system. Orders additional testing if needed in department (labs and/or imaging). Assists management with quality assurance as needed. Admitting areas-complete inpatient admission process. * Verify Insurance: Obtains insurance information and scans card(s) into system. Demonstrates increased proficiency with insurance verification and verification tools and online resources. Check Medical Necessity. Diagnosis Coding and abstracting when needed by department. Able to complete authorization requests when needed/as appropriate. * Collections: Collect patient co-pays and enter payments directly into the system. Completes patient estimates when needed. Completes cash reconciliation and deposits. * Medical Records: Maintain confidential medical records. Obtains records necessary for an office visit. Process requests for medical information in accordance with established policies and procedures. Respond to patient requests for medical records. * Scheduling: Schedules medical office appointments and/or basic diagnostic testing when needed; physical, occupational or speech therapies; surgery or other imaging services. ________________________________________ What You Bring * Previous customer service experience, preferably in a healthcare or clinical setting * High School diploma or GED equivalency * Strong communication and teamwork skills * Commitment to providing patient-first, high-quality service * Comfort working in a fast-paced, collaborative environment ________________________________________ Why Saratoga Hospital * A caring, community-focused culture rooted in teamwork and trust * Supportive leadership that invests in your development and well-being * Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. * Opportunities to grow within the Albany Med Health System * Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions ________________________________________ Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you're passionate about healthcare and community service-even if you don't meet every qualification listed-we'd still love to hear from you. ________________________________________ How to Apply Click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis-apply today and discover what makes Saratoga Hospital a special place to grow your career.

________________________________________ Patient Access Specialist Location: Malta, NY Employment Type: Full Time Shift/Schedule: Days Department: Occupational Medicine Salary Range: $17.75 - $26.65 ________________________________________ About Saratoga Hospital At Saratoga Hospital, we#ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach#creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. ________________________________________ About the Role We#re looking for a dedicated Patient Access Specialist to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you#ll be a vital part of our administrative team, obtaining, verifying and recording all patient information through the registration process to ensure proper records for all services received.# You#ll provide support for the scheduling and ordering of miscellaneous exams when necessary and assume responsibility for maintaining confidential patient information and be responsible for patient reception, direction and correspondence. ________________________________________ What You#ll Do ##Greet Patients: Welcomes patients and accurately enters their information into the applicable system.# Verifies the patient#s identification.# Use proper identification and greeting when answering phone calls.# Triage calls and messages, and route to appropriate person/department as necessary. ##Register Patients: Collects all patient demographics in an accurate and efficient manner.# Obtains all signatures on appropriate paperwork.# Ensures a valid order is in the system.# Orders additional testing if needed in department (labs and/or imaging).# Assists management with quality assurance as needed. Admitting areas-complete inpatient admission process. ##Verify Insurance: Obtains insurance information and scans card(s) into system.# Demonstrates increased proficiency with insurance verification and verification tools and online resources.# Check Medical Necessity.# Diagnosis Coding and abstracting when needed by department. Able to complete authorization requests when needed/as appropriate. ##Collections: Collect#patient co-pays and enter#payments directly into the system.# Completes patient estimates when needed.# Completes cash reconciliation and deposits. ##Medical Records: Maintain confidential medical records.# Obtains records necessary for an office visit.# Process requests for medical information in accordance with established policies and procedures.# Respond to patient requests for medical records. ##Scheduling: Schedules medical office appointments and/or basic diagnostic testing when needed; physical, occupational or speech therapies; surgery or other imaging services. ________________________________________ What You Bring ##Previous customer service experience, preferably in#a healthcare or clinical setting ##High School diploma or GED equivalency ##Strong communication and teamwork skills ##Commitment to providing patient-first, high-quality service ##Comfort working in a fast-paced, collaborative environment ________________________________________ Why Saratoga Hospital ##A caring, community-focused culture rooted in teamwork and trust ##Supportive leadership that invests in your development and well-being ##Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs.#Click here to view our complete benefits guide. # Opportunities to grow within the Albany Med Health System ##Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions ________________________________________ Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you#re passionate about healthcare and community service#even if you don#t meet every qualification listed#we#d still love to hear from you. ________________________________________ How to Apply Click the #apply# button to submit your resume and complete our online application. Applications are reviewed on a rolling basis#apply today and discover what makes Saratoga Hospital a special place to grow your career. # ________________________________________ Patient Access Specialist Location: Malta, NY Employment Type: Full Time Shift/Schedule: Days Department: Occupational Medicine Salary Range: $17.75 - $26.65 ________________________________________ About Saratoga Hospital At Saratoga Hospital, we've built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach-creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. ________________________________________ About the Role We're looking for a dedicated Patient Access Specialist to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you'll be a vital part of our administrative team, obtaining, verifying and recording all patient information through the registration process to ensure proper records for all services received. You'll provide support for the scheduling and ordering of miscellaneous exams when necessary and assume responsibility for maintaining confidential patient information and be responsible for patient reception, direction and correspondence. ________________________________________ What You'll Do * Greet Patients: Welcomes patients and accurately enters their information into the applicable system. Verifies the patient's identification. Use proper identification and greeting when answering phone calls. Triage calls and messages, and route to appropriate person/department as necessary. * Register Patients: Collects all patient demographics in an accurate and efficient manner. Obtains all signatures on appropriate paperwork. Ensures a valid order is in the system. Orders additional testing if needed in department (labs and/or imaging). Assists management with quality assurance as needed. Admitting areas-complete inpatient admission process. * Verify Insurance: Obtains insurance information and scans card(s) into system. Demonstrates increased proficiency with insurance verification and verification tools and online resources. Check Medical Necessity. Diagnosis Coding and abstracting when needed by department. Able to complete authorization requests when needed/as appropriate. * Collections: Collect patient co-pays and enter payments directly into the system. Completes patient estimates when needed. Completes cash reconciliation and deposits. * Medical Records: Maintain confidential medical records. Obtains records necessary for an office visit. Process requests for medical information in accordance with established policies and procedures. Respond to patient requests for medical records. * Scheduling: Schedules medical office appointments and/or basic diagnostic testing when needed; physical, occupational or speech therapies; surgery or other imaging services. ________________________________________ What You Bring * Previous customer service experience, preferably in a healthcare or clinical setting * High School diploma or GED equivalency * Strong communication and teamwork skills * Commitment to providing patient-first, high-quality service * Comfort working in a fast-paced, collaborative environment ________________________________________ Why Saratoga Hospital * A caring, community-focused culture rooted in teamwork and trust * Supportive leadership that invests in your development and well-being * Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. * Opportunities to grow within the Albany Med Health System * Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions ________________________________________ Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you're passionate about healthcare and community service-even if you don't meet every qualification listed-we'd still love to hear from you. ________________________________________ How to Apply Click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis-apply today and discover what makes Saratoga Hospital a special place to grow your career.

Job Summary: To act as a liaison among patients, family members, visitors and staff in the Emergency Department (ED), with the aim of enhancing the personal service experienced by patients, family members and visitors while enabling ED staff to concentrate on direct patient care.# Also, working with the ED Director to monitor patient, family and visitor satisfaction in the ED.# Always works under the direct supervision of the Charge RN. Primary Job Responsibilities: Assists staff with supportive needs of patients and their families Makes contact with patients, family members and visitors in the ED waiting area, explaining policies and procedures as needed and directing patients to treatment areas when needed. Makes periodic rounds of waiting areas and exam rooms relaying information among patients, family members, and visitors in collaborating with the ED staff. Explains to patients, family members and visitors why visitation may be restricted to two family members at a time during flu season for example. Responds to patient, family member and visitor requests or problems with direct action or referral to the appropriate department or person. Works closely with the ED and registration staff to help maintain smooth patient flow and open communication among all concerned. Makes necessary calls to families and ministers, etc. for patient when requested. Assists in comforting those families who have experienced the death of a family member and assists with other necessary arrangements. Assists with diversional activity for children by providing coloring books and crayons, Teddy Bears and assisting parents as needed while maintaining a safe environment. Maintains knowledge of current ED services and hospital policies regarding patient registration, treatment, admission, discharge, visitation, information release, parking, etc. Additional Responsibilties: Unit Support Measures Assist unit secretary with clerical duties (answer phone, make copies of records, fax) Make arrangements for families regarding temporary housing Assist patients/families with transportation arrangements when necessary (taxi, bus, car rental) Assist in obtaining wheelchairs and stretchers for ED Minimum Qualifications: High School Graduate with 2 years of experience dealing with the public. Experience in Emergency Department setting strongly preferred.#Minimum of 2 years of college or an equivalent combination of college level education and healthcare experience#preferred. # Salary Range: $17.58 - $25.87 Pay Grade: 15 Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location. # Job Summary: To act as a liaison among patients, family members, visitors and staff in the Emergency Department (ED), with the aim of enhancing the personal service experienced by patients, family members and visitors while enabling ED staff to concentrate on direct patient care. Also, working with the ED Director to monitor patient, family and visitor satisfaction in the ED. Always works under the direct supervision of the Charge RN. Primary Job Responsibilities: Assists staff with supportive needs of patients and their families * Makes contact with patients, family members and visitors in the ED waiting area, explaining policies and procedures as needed and directing patients to treatment areas when needed. * Makes periodic rounds of waiting areas and exam rooms relaying information among patients, family members, and visitors in collaborating with the ED staff. * Explains to patients, family members and visitors why visitation may be restricted to two family members at a time during flu season for example. * Responds to patient, family member and visitor requests or problems with direct action or referral to the appropriate department or person. * Works closely with the ED and registration staff to help maintain smooth patient flow and open communication among all concerned. * Makes necessary calls to families and ministers, etc. for patient when requested. * Assists in comforting those families who have experienced the death of a family member and assists with other necessary arrangements. * Assists with diversional activity for children by providing coloring books and crayons, Teddy Bears and assisting parents as needed while maintaining a safe environment. * Maintains knowledge of current ED services and hospital policies regarding patient registration, treatment, admission, discharge, visitation, information release, parking, etc. Additional Responsibilties: Unit Support Measures * Assist unit secretary with clerical duties (answer phone, make copies of records, fax) * Make arrangements for families regarding temporary housing * Assist patients/families with transportation arrangements when necessary (taxi, bus, car rental) * Assist in obtaining wheelchairs and stretchers for ED Minimum Qualifications: High School Graduate with 2 years of experience dealing with the public. Experience in Emergency Department setting strongly preferred. Minimum of 2 years of college or an equivalent combination of college level education and healthcare experience preferred. Salary Range: $17.58 - $25.87 Pay Grade: 15 Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.

#Patient Nutrition Representative #Location: Saratoga Hospital, 211 Church Street, Saratoga Springs, NY 12866 #Employment Type:#Full Time#Availability #Shift/Schedule:#Varied shifts with rotating weekends and holidays #Department: Food # Nutritional Services #Salary Range:#$17.38#- $25.12#hourly, based on experience and qualifications #About Saratoga Hospital At#Saratoga Hospital, we#ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach#creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. #About the Role We#re looking for a dedicated Patient Nutrition Representative#to join our team and help us conduct#face-to-face patient meal preference interviews,#verify#diet order based on#individualization of patient information and preferences,#process#menu and tray tickets,#distribute#production sheets and compile daily record-keeping forms. #You Could Be In One of a Few Areas Works effectively as part of the Ambassador team to provide quality meal options within their special dietary consideration guidelines. Serves as department liaison, is the last person to check for tray accuracy prior to meal service; uses Diet Order Sheet to verify diet and status (NPO); consults with nursing when discrepancies are indicated. Monitors floor stock per PAR levels established on units assigned; fills orders, logs refrigerator temperatures and maintains sanitary conditions of refrigerators and freezers; discards outdated and unauthorized items. Processes patient diet changes and menu selections accurately, courteously and efficiently during interview. Assists patients with meal selections; adhering to dietary restrictions and communicating appropriate alternatives when unable to meet patient needs with standard menu. Accurately and courteously delivers and prepares meals/snacks using patient identifiers, ensures#that the correct temperatures are maintained throughout process. Identifies and reports patients that do not consume between-meal snacks and/or oral supplements #What You Bring High School diploma or GED preferred. Formal training/education and previous work experience with diets, preferred. Previous Customer Service experience/training in a high-stress atmosphere preferred. Understanding of kitchen jobs essential, training on pertinent kitchen positions required. #Why Saratoga Hospital A caring, community-focused culture rooted in teamwork and trust Supportive leadership that invests in your development and well-being Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs.#Click here to view our complete benefits guide. Opportunities to grow within the Albany Med Health System Located in#beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions #Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you#re passionate about healthcare and community service#even if you don#t meet every qualification listed#we#d still love to hear from you. #How to Apply Click the #apply# button to submit your resume and complete our online application. Applications are reviewed on a rolling basis#apply today and discover what makes Saratoga Hospital a special place to grow your career. Patient Nutrition Representative Location: Saratoga Hospital, 211 Church Street, Saratoga Springs, NY 12866 Employment Type: Full Time Availability Shift/Schedule: Varied shifts with rotating weekends and holidays Department: Food & Nutritional Services Salary Range: $17.38 - $25.12 hourly, based on experience and qualifications About Saratoga Hospital At Saratoga Hospital, we've built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach-creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. About the Role We're looking for a dedicated Patient Nutrition Representative to join our team and help us conduct face-to-face patient meal preference interviews, verify diet order based on individualization of patient information and preferences, process menu and tray tickets, distribute production sheets and compile daily record-keeping forms. You Could Be In One of a Few Areas * Works effectively as part of the Ambassador team to provide quality meal options within their special dietary consideration guidelines. * Serves as department liaison, is the last person to check for tray accuracy prior to meal service; uses Diet Order Sheet to verify diet and status (NPO); consults with nursing when discrepancies are indicated. * Monitors floor stock per PAR levels established on units assigned; fills orders, logs refrigerator temperatures and maintains sanitary conditions of refrigerators and freezers; discards outdated and unauthorized items. * Processes patient diet changes and menu selections accurately, courteously and efficiently during interview. Assists patients with meal selections; adhering to dietary restrictions and communicating appropriate alternatives when unable to meet patient needs with standard menu. * Accurately and courteously delivers and prepares meals/snacks using patient identifiers, ensures that the correct temperatures are maintained throughout process. * Identifies and reports patients that do not consume between-meal snacks and/or oral supplements What You Bring * High School diploma or GED preferred. Formal training/education and previous work experience with diets, preferred. Previous Customer Service experience/training in a high-stress atmosphere preferred. Understanding of kitchen jobs essential, training on pertinent kitchen positions required. Why Saratoga Hospital * A caring, community-focused culture rooted in teamwork and trust * Supportive leadership that invests in your development and well-being * Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. * Opportunities to grow within the Albany Med Health System * Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you're passionate about healthcare and community service-even if you don't meet every qualification listed-we'd still love to hear from you. How to Apply Click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis-apply today and discover what makes Saratoga Hospital a special place to grow your career.

Department/Unit: Patient Simulation Center Work Shift: Day (United States of America) Salary Range: $0.00 - $0.00 The standardized participant must be able to independently, consistently and accurately portray clinical situations. Roles may include patient, family member or health care worker. Portrayals may be specific emotions, behaviors, disease symptoms or physical exam findings. The standardized participant will interact with students in the health care field during simulated encounters designed to enable experiential learning and/or assessment of students' skills. The standardized participant may be asked to assess student behaviors using validated measurement tools and provide verbal as well as written feedback. In addition, the standardized participant will be involved in group training and/or mentorship of entry-level standardized participants. The standardized participant work will be varied. It is part-time, as needed. High school education is required and college preferred. The standardized participant must be able to independently, consistently and accurately portray clinical situations. Roles may include patient, family member or health care worker. Portrayals may be specific emotions, behaviors, disease symptoms or physical exam findings. The standardized participant will interact with students in the health care field during simulated encounters designed to enable experiential learning and/or assessment of students' skills. The standardized participant may be asked to assess student behaviors using validated measurement tools and provide verbal as well as written feedback. In addition, the standardized participant will be involved in group training and/or mentorship of entry-level standardized participants. The standardized participant work will be varied. It is part-time, as needed. High school education is required and college preferred. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Latham Multispecialty Work Shift: Per Diem (United States of America) Salary Range: $40,495.10 - $52,643.64 This is a Per Diem position to assist in coverage for the Albany Medical Center Saratoga, Malta, and Clifton Park Multispecialty Offices. Essential Duties and Responsibilities * Responsible for registration and scheduling process for complex patients. * Responsible for updating the system with registration, scheduling and insurance information. * Prepares patient disability and out of work / school paperwork. * Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions. * Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. * Understands the practice and hospital strategic plan. * Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. * Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. * Exemplify Albany Med CARES guiding principles. * Is a champion to ensure an optimal patient experience. * Understands and promotes patient and employee safety as our top priority. * Promotes a safe environment and promptly reports issues. * Understands patient safety goals. Qualifications * High School Diploma/G.E.D. - required * 2-3 years office experience or one year of related experience in a medical practice - preferred * Experience using an electronic health record and Microsoft Office a plus. * Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability to learn and utilize resources. * Strong time management skills. * Ability to review information and draw appropriate conclusions. * Good judgement and ability to problem solve; escalate issues as needed. * Strong teamwork skills and work ethic. Physical Demands * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Lifting - Rarely * Carrying - Rarely * Pushing - Rarely * Pulling - Rarely * Climbing - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Crawling - Rarely * Reaching - Rarely * Handling - Occasionally * Grasping - Occasionally * Feeling - Rarely * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Frequently * Eye/Hand/Foot Coordination - Frequently Working Conditions * Extreme cold - Rarely * Extreme heat - Rarely * Humidity - Rarely * Wet - Rarely * Noise - Occasionally * Hazards - Rarely * Temperature Change - Rarely * Atmospheric Conditions - Rarely * Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Outpatient PM&R Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 Salary Range: $40,495.10 - $52,643.64 Outpatient Therapy is looking for a individual to join our dynamic team in providing excellent customer service to Capital Region patients in a fast paced and positive environment. BASIC FUNCTION The Patient Service Associate is responsible for multiple tasks from front-end customer service to back-end charge entry and insurance verification work. Ability to prioritize work duties, multitask, and work in multiple software programs. * Strong organizational and multi-tasking skills. * Ability to work independently and prioritize assignments and tasks. * Ability to work as part of a team. * Ability to accept correction and deal calmly and effectively with high stress situations. * Good interpersonal, written, and oral communication skills. * Detail oriented, resourceful, and proactive. * Ability to maintain strict confidentiality. * Professional demeanor and proper telephone etiquette. * Basic working knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint). Essential Duties and Responsibilities * Responsible for registration and scheduling process for complex patients. * Responsible for updating the system with registration, scheduling and insurance information. * Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions. * Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. * Understands the practice and hospital strategic plan. * Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. * Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. * Exemplify Albany Med CARES guiding principles. * Is a champion to ensure an optimal patient experience. * Understands and promotes patient and employee safety as our top priority. * Promotes a safe environment and promptly reports issues. * Understands patient safety goals. Qualifications * High School Diploma/G.E.D. - required * 2-3 years office experience or one year of related experience in a medical practice - preferred * Experience using an electronic health record and Microsoft Office a plus. * Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability to learn and utilize resources. * Strong time management skills. * Ability to review information and draw appropriate conclusions. * Good judgement and ability to problem solve; escalate issues as needed. * Strong teamwork skills and work ethic. Physical Demands * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Lifting - Rarely * Carrying - Rarely * Pushing - Rarely * Pulling - Rarely * Climbing - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Crawling - Rarely * Reaching - Rarely * Handling - Occasionally * Grasping - Occasionally * Feeling - Rarely * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Frequently * Eye/Hand/Foot Coordination - Frequently Working Conditions * Extreme cold - Rarely * Extreme heat - Rarely * Humidity - Rarely * Wet - Rarely * Noise - Occasionally * Hazards - Rarely * Temperature Change - Rarely * Atmospheric Conditions - Rarely * Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Psychiatry Resident Clinic Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 * Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling. * Interact with a diverse patient population. * Utilize the electronic medical record to maintain patient records via registration process and scan functionality. * Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. * Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned. * Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed. * Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies. * Answer incoming phone calls and direct appropriately to team members. * Conveys professional image by adhering to the established dress code. Essential Duties and Responsibilities * Responsible for registration and scheduling process for complex patients. * Responsible for updating the system with registration, scheduling and insurance information. * Prepares patient disability and out of work / school paperwork. * Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions. * Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. * Understands the practice and hospital strategic plan. * Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. * Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. * Exemplify Albany Med CARES guiding principles. * Is a champion to ensure an optimal patient experience. * Understands and promotes patient and employee safety as our top priority. * Promotes a safe environment and promptly reports issues. * Understands patient safety goals. Qualifications * High School Diploma/G.E.D. - required * 2-3 years office experience or one year of related experience in a medical practice - preferred * Experience using an electronic health record and Microsoft Office a plus. * Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability to learn and utilize resources. * Strong time management skills. * Ability to review information and draw appropriate conclusions. * Good judgement and ability to problem solve; escalate issues as needed. * Strong teamwork skills and work ethic. Physical Demands * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Lifting - Rarely * Carrying - Rarely * Pushing - Rarely * Pulling - Rarely * Climbing - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Crawling - Rarely * Reaching - Rarely * Handling - Occasionally * Grasping - Occasionally * Feeling - Rarely * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Frequently * Eye/Hand/Foot Coordination - Frequently Working Conditions * Extreme cold - Rarely * Extreme heat - Rarely * Humidity - Rarely * Wet - Rarely * Noise - Occasionally * Hazards - Rarely * Temperature Change - Rarely * Atmospheric Conditions - Rarely * Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: EmUrgent Care - Coxsackie Work Shift: Day (United States of America) Salary Range: $37,440.00 - $48,672.00 Patient Service Associate - EmUrgentCare, Per Diem Primary Job Responsibilities: * Assist all patients that report to the front desk * Greet patients in a prompt, courteous and professional manner * Interact with a diverse patient population * Utilize the electronic medical record to maintain patient records via scanning or registration * Attend appointments, collect copayments, and other necessary information at time of check-in * Schedule follow up appointments and referrals as needed (check out) * Answer incoming phone calls and direct appropriately to team members Education * High school diploma or equivalent required. Experience: * No experience required. * Excellent customer service skills preferred * Experience using an electronic health record and Microsoft Office a plus! Competitive Benefits and Perks: * Paid hands-on training * Opportunities for growth within the Albany Medical Center family * Medical Coverage (CDPHP), Dental and Vision plans available * Located on main public transportation lines * Paid Time Off * Tuition Reimbursement * AMC Pension Plan and 403B Retirement About Albany Med Best of the Capital Region Patient Service Associate - EmUrgentCare, Per Diem Join our team and be part of something BIG. Imagine how good it would feel to provide state-of-the-art care to people who need it each day. World-Class specialty care closer to home. Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Patient Service Associate. An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a per diem position with 36-hour monthly and one 12-hour shift on a weekend requirement. This is an onsite position at multiple EmUrgentCare locations, with some nearby travel required. Primary Job Responsibilities: * Assist all patients that report to the front desk * Greet patients in a prompt, courteous and professional manner * Interact with a diverse patient population * Utilize the electronic medical record to maintain patient records via scanning or registration * Attend appointments, collect copayments, and other necessary information at time of check-in * Schedule follow up appointments and referrals as needed (check out) * Answer incoming phone calls and direct appropriately to team members Education * High school diploma or equivalent required. Experience: * No experience required. * Excellent customer service skills preferred * Experience using an electronic health record and Microsoft Office a plus! Competitive Benefits and Perks: * Paid hands-on training * Opportunities for growth within the Albany Medical Center family * Medical Coverage (CDPHP), Dental and Vision plans available * Located on main public transportation lines * Paid Time Off * Tuition Reimbursement * AMC Pension Plan and 403B Retirement About Albany Med Best of the Capital Region Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.