Scheduler jobs at Saratoga Hospital

- 51 jobs

Patient Access Specialist
Saratoga Hospital 4.5
Scheduler job at Saratoga Hospital
________________________________________ Patient Access Specialist Location: Saratoga Springs, NY Employment Type: Full Time Shift/Schedule: Days Department:##Allergy and Immunology Clinic Salary Range: $17.79#- $26.65 ________________________________________ About Saratoga Hospital At Saratoga Hospital, we#ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach#creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. ________________________________________ About the Role We#re looking for a dedicated Patient Access Specialist to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you#ll be a vital part of our administrative team, obtaining, verifying and recording all patient information through the registration process to ensure proper records for all services received.# You#ll provide support for the scheduling and ordering of miscellaneous exams when necessary and assume responsibility for maintaining confidential patient information and be responsible for patient reception, direction and correspondence. ________________________________________ What You#ll Do ##Greet Patients: Welcomes patients and accurately enters their information into the applicable system.# Verifies the patient#s identification.# Use proper identification and greeting when answering phone calls.# Triage calls and messages, and route to appropriate person/department as necessary. ##Register Patients: Collects all patient demographics in an accurate and efficient manner.# Obtains all signatures on appropriate paperwork.# Ensures a valid order is in the system.# Orders additional testing if needed in department (labs and/or imaging).# Assists management with quality assurance as needed. Admitting areas-complete inpatient admission process. ##Verify Insurance: Obtains insurance information and scans card(s) into system.# Demonstrates increased proficiency with insurance verification and verification tools and online resources.# Check Medical Necessity.# Diagnosis Coding and abstracting when needed by department. Able to complete authorization requests when needed/as appropriate. ##Collections: Collect#patient co-pays and enter#payments directly into the system.# Completes patient estimates when needed.# Completes cash reconciliation and deposits. ##Medical Records: Maintain confidential medical records.# Obtains records necessary for an office visit.# Process requests for medical information in accordance with established policies and procedures.# Respond to patient requests for medical records. ##Scheduling: Schedules medical office appointments and/or basic diagnostic testing when needed; physical, occupational or speech therapies; surgery or other imaging services. ________________________________________ What You Bring ##Previous customer service experience, preferably in#a healthcare or clinical setting ##High School diploma or GED equivalency ##Strong communication and teamwork skills ##Commitment to providing patient-first, high-quality service ##Comfort working in a fast-paced, collaborative environment ________________________________________ Why Saratoga Hospital ##A caring, community-focused culture rooted in teamwork and trust ##Supportive leadership that invests in your development and well-being ##Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs.#Click here to view our complete benefits guide. # Opportunities to grow within the Albany Med Health System ##Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions ________________________________________ Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you#re passionate about healthcare and community service#even if you don#t meet every qualification listed#we#d still love to hear from you. ________________________________________ How to Apply Click the #apply# button to submit your resume and complete our online application. Applications are reviewed on a rolling basis#apply today and discover what makes Saratoga Hospital a special place to grow your career. # ________________________________________ Patient Access Specialist Location: Saratoga Springs, NY Employment Type: Full Time Shift/Schedule: Days Department: Allergy and Immunology Clinic Salary Range: $17.79 - $26.65 ________________________________________ About Saratoga Hospital At Saratoga Hospital, we've built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach-creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. ________________________________________ About the Role We're looking for a dedicated Patient Access Specialist to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you'll be a vital part of our administrative team, obtaining, verifying and recording all patient information through the registration process to ensure proper records for all services received. You'll provide support for the scheduling and ordering of miscellaneous exams when necessary and assume responsibility for maintaining confidential patient information and be responsible for patient reception, direction and correspondence. ________________________________________ What You'll Do * Greet Patients: Welcomes patients and accurately enters their information into the applicable system. Verifies the patient's identification. Use proper identification and greeting when answering phone calls. Triage calls and messages, and route to appropriate person/department as necessary. * Register Patients: Collects all patient demographics in an accurate and efficient manner. Obtains all signatures on appropriate paperwork. Ensures a valid order is in the system. Orders additional testing if needed in department (labs and/or imaging). Assists management with quality assurance as needed. Admitting areas-complete inpatient admission process. * Verify Insurance: Obtains insurance information and scans card(s) into system. Demonstrates increased proficiency with insurance verification and verification tools and online resources. Check Medical Necessity. Diagnosis Coding and abstracting when needed by department. Able to complete authorization requests when needed/as appropriate. * Collections: Collect patient co-pays and enter payments directly into the system. Completes patient estimates when needed. Completes cash reconciliation and deposits. * Medical Records: Maintain confidential medical records. Obtains records necessary for an office visit. Process requests for medical information in accordance with established policies and procedures. Respond to patient requests for medical records. * Scheduling: Schedules medical office appointments and/or basic diagnostic testing when needed; physical, occupational or speech therapies; surgery or other imaging services. ________________________________________ What You Bring * Previous customer service experience, preferably in a healthcare or clinical setting * High School diploma or GED equivalency * Strong communication and teamwork skills * Commitment to providing patient-first, high-quality service * Comfort working in a fast-paced, collaborative environment ________________________________________ Why Saratoga Hospital * A caring, community-focused culture rooted in teamwork and trust * Supportive leadership that invests in your development and well-being * Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. * Opportunities to grow within the Albany Med Health System * Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions ________________________________________ Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you're passionate about healthcare and community service-even if you don't meet every qualification listed-we'd still love to hear from you. ________________________________________ How to Apply Click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis-apply today and discover what makes Saratoga Hospital a special place to grow your career.
$17.8-26.7 hourly 32d ago
Medical Scheduler - ENT Office, Clifton Park
Albany Medical Health System 4.4
Albany, NY jobs
Department/Unit: Otolaryngology Niskayuna Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 Medical Scheduler, Clifton Park ENT Office Work Schedule: Monday - Friday Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Medical Scheduler. The Medical Scheduler provides advanced clerical support and fosters coordination of functions for effective operation and administration of office functions. Demonstrates a high degree of knowledge and competence in our electronic health record and scheduling system. An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (40 hours/week) Monday - Friday during normal business hours of 8:00AM-4:30PM. Position Summary: * Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling. * Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions. * Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. * Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. * Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. * Interact with a diverse patient population. * Utilize the electronic medical record to maintain patient records via registration process and scan functionality. * Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. * Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned. * Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed. * Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company * Answer incoming phone calls and direct appropriately to team members * Conveys professional image by adhering to the established dress code. Qualifications * High School Diploma/G.E.D. - required * 2-3 years office experience or one year of related experience in a medical practice - preferred * Experience using an electronic health record and Microsoft Office a plus. * Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability to learn and utilize resources. * Strong time management skills. * Ability to review information and draw appropriate conclusions. * Good judgement and ability to problem solve; escalate issues as needed. * Strong teamwork skills and work ethic. Salary Range: $16.7881/hr - $23.79/hr Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 19d ago
Surgical Scheduler - General Surgery
Albany Medical Health System 4.4
Albany, NY jobs
Department/Unit: HBD - General Surgery Work Shift: Day (United States of America) Salary Range: $41,136.28 - $57,590.79 * Greet patients in a prompt, courteous and professional manner. * Interact with a diverse patient population. * Initiate surgical booking process as instructed by physician via flow sheet or surgical task. * Compile surgical packets for booking. (Containing booking sheet, check list, pre-op orders, consent form, pre-admission form, and prior auth.) Some variances on packets per physician preference, patient age and location of surgery. * In coordination with the surgeon, ensure consents are complete. * Obtain release of information to complete disability/FMLA paperwork as needed, also "Out of Work/School" notes. Work with nursing staff to complete if there are questions or concerns. * Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. * Schedule pre-surgical appointments for patients who need clearance and make sure clearances are sent to the appropriate places. * Communicate timely with all parties, including surgeon, patient, operating room, insurance company to ensure confirmation of the date of surgery as well as all appropriate surgical clearances are obtained. * Coordinate OR time/date with equipment rep, if needed. * Conveys professional image by adhering to the established dress code. Essential Duties and Responsibilities * Responsible for initiating surgical booking process. * Compile booking sheets, all surgical consents, pre-op orders, prior authorization and pre-admission forms. * Preparing patient disability and out of work / school paperwork. * Responsible for updating the system with registration, scheduling and insurance information. * Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions. * Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. * Understands the practice and hospital strategic plan. * Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. * Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. * Exemplifies Albany Med CARES guiding principles. * Is a champion to ensure an optimal patient experience. * Understands and promotes patient and employee safety as our top priority. * Promotes a safe environment and promptly reports issues. * Understands patient safety goals. * Assist with phones Qualifications * High School Diploma/G.E.D. - required * 2-3 years office experience or one year of related experience in a medical practice - preferred * Experience using an electronic health record and Microsoft Office a plus. * Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability to learn and utilize resources. * Strong time management skills. * Ability to review information and draw appropriate conclusions. * Good judgement and ability to problem solve; escalate issues as needed. * Strong teamwork skills and work ethic. Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$41.1k-57.6k yearly Auto-Apply 47d ago
Medical Scheduler - ENT Office, Clifton Park
Albany Med 4.4
Clifton Park, NY jobs
Department/Unit: Otolaryngology Niskayuna Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64Medical Scheduler, Clifton Park ENT Office Work Schedule: Monday - Friday Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Medical Scheduler. The Medical Scheduler provides advanced clerical support and fosters coordination of functions for effective operation and administration of office functions. Demonstrates a high degree of knowledge and competence in our electronic health record and scheduling system. An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (40 hours/week) Monday - Friday during normal business hours of 8:00AM-4:30PM. Position Summary: Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling. Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions. Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. Interact with a diverse patient population. Utilize the electronic medical record to maintain patient records via registration process and scan functionality. Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned. Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed. Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company Answer incoming phone calls and direct appropriately to team members Conveys professional image by adhering to the established dress code. Qualifications High School Diploma/G.E.D. - required 2-3 years office experience or one year of related experience in a medical practice - preferred Experience using an electronic health record and Microsoft Office a plus. Excellent customer service skills. Ability to multi-task in a high patient volume unit. Ability to learn and utilize resources. Strong time management skills. Ability to review information and draw appropriate conclusions. Good judgement and ability to problem solve; escalate issues as needed. Strong teamwork skills and work ethic. Salary Range: $16.7881/hr - $23.79/hr Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 19d ago
Medical Secretary - Adirondack Cardiology (Entry Level)
Glens Falls Hospital 4.5
Queensbury, NY jobs
The Impact You Can Make The Medical Secretary manages the reception function of the office / practice in a professional manner, accommodating the patient, physician, and resources available. Team Impact Greet patients and ascertain all required documentation is on file, and accurate, obtaining history from new patients: and greet visitors, salespersons, determine nature of business and physician availability. How You Will Fulfill Your Potential Responsibilities Screen calls, using mature judgement to determine callers needs, referring to nurse or physician if necessary. Schedule appointments, and make follow up appointments for other services on behalf of patient. Greet patients and ascertain all required documentation is on file, and accurate, obtaining history from new patients: and greet visitors, salespersons, determine nature of business and physician availability. Prepare and maintain patients charts, ensuring all pertinent documentations are filed Sort incoming mail, including lab or tests results, routing appropriately and promptly. Review patients financial and/or insurance information, preparing appropriate referrals or other 3rd party forms and documents. Contacts insurers to secure referrals on behalf of patient. Education/Experience: Successful completion of high school or has a high school equivalency diploma Previous clerical/office training and/or education with medical terminology preferred Skills/Abilities: Ability to effectively communicate with patients, staff, students, and physicians. Ability to provide excellent customer service to a variety of people. Ability to promote and work in a team setting. Possess strong skills in: Computers Problem solving Multi-tasking Prioritizing Licenses/Certificates/Registrations: None required Salary Range The expected base rate for this Glens Falls, New York, United States-based position is $18.00 to $23.59 per hour. Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements. Benefits Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be found here.
$18-23.6 hourly Auto-Apply 60d+ ago
Medical Secretary - Surgical Practices (Entry Level)(Flexible Scheduling Options for Per-Diem Positions)
Glens Falls Hospital 4.5
Glens Falls, NY jobs
The Impact You Can Make The Medical Secretary manages the reception function of the office / practice in a professional manner, accommodating the patient, physician, and resources available. Team Impact Greet patients and ascertain all required documentation is on file, and accurate, obtaining history from new patients: and greet visitors, salespersons, determine nature of business and physician availability. The Glens Falls Hospital Impact Mission Our Mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting. How You Will Fulfill Your Potential Responsibilities Screen calls, using mature judgement to determine callers needs, referring to nurse or physician if necessary. Schedule appointments, and make follow up appointments for other services on behalf of patient. Greet patients and ascertain all required documentation is on file, and accurate, obtaining history from new patients: and greet visitors, salespersons, determine nature of business and physician availability. Prepare and maintain patients charts, ensuring all pertinent documentations are filed Sort incoming mail, including lab or tests results, routing appropriately and promptly. Review patients financial and/or insurance information, preparing appropriate referrals or other 3rd party forms and documents. Contacts insurers to secure referrals on behalf of patient. Education/Experience: Successful completion of high school or has a high school equivalency diploma Previous clerical/office training and/or education with medical terminology preferred Skills/Abilities: Ability to effectively communicate with patients, staff, students, and physicians. Ability to provide excellent customer service to a variety of people. Ability to promote and work in a team setting. Possess strong skills in: Computers Problem solving Multi-tasking Prioritizing Licenses/Certificates/Registrations: None required Communities We Serve Located in the foothills of the beautiful Adirondack mountains, Glens Falls is conveniently located a short drive away from the capital region and Lake George. Work at the top of your profession and jumpstart your next career here at Glens Falls Hospital! All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. Salary Range The expected base rate for this Glens Falls, New York, United States-based position is $18.00 to $23.59 per hour. Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements. Benefits Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be found here.
$18-23.6 hourly Auto-Apply 16d ago
Access Representative I
Albany Med 4.4
Saratoga Springs, NY jobs
Department/Unit: Patient Access Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64The Access Service Representative I is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Essential Duties and Responsibilities Responsible for accurate patient look up to ensure correct patient is being registered. Responsible for discerning demographic and insurance information to ensure accurate registration Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility Responsible for discussing financial obligation of patient and collect via cash, credit card or check Responsible for explaining regulatory forms and answer questions from patient; obtain signatures accordingly Responsible for scanning or managing online form template to maintain the Electronic Health Record Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. Functional Competencies Social and Emotional Intelligence Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent Patient centric - customer service Conflict Management Team-oriented support Adaptable to high-stress situation Excellent communication skill Qualifications High School Diploma/G.E.D. - required 1-3 years applicable experience; customer service and strong computer skill - required Hospital or Clinic setting office experience - preferred Proven customer service skill with ability to exceed expectations Ability to multi-task in stressful and high patient volume unit Ability to learn in classroom setting; utilizing resources Ability to remain composed under pressure Ability to review information and draw appropriate conclusion Good judgement and ability to be resourceful to problem solve; escalate issues as needed Team minded worth ethic Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Constantly Hearing - Constantly Repetitive Motions - Constantly Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 13d ago
Patient Registration Specialist - Cancer Center (Entry Level)
Glens Falls Hospital 4.5
Glens Falls, NY jobs
The Impact You Can Make Attention all clerical and administrative professionals! The C.R. Wood Cancer Center is looking to help you advance your healthcare career at Glens Falls Hospital! Come join our team of registration experts as the Patient Registration Specialist! This position can further develop your skills in healthcare scheduling, customer service, health insurance management, and Health Information Management (HIM)! Team Impact In this position, you will be a vital member of the cancer treatment program by serving as the point person for registration, scheduling, and customer service within the department. You will closely support this team by registering patients arriving for treatment, lab, and provider appointments. You will help to improve the overall patient experience by using your customer service skills to help our patients, their families, fellow employees, with the registration process, and addressing any questions/concerns they may have related to this. Some highlights about this opportunity include: On the job training available to ensure career growth and success Great opportunity for advancement for those with a background in patient registration/customer service Your work will help to improve the health of our community by supporting vital administrative functions related to cancer and hematology care and treatment The Glens Falls Hospital Impact Mission Our Mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting. How You Will Fulfill Your Potential Responsibilities Welcome patients and their families to the Cancer Center in a professional and friendly manner, while accurately and efficiently completing the registration process Collaborate with the Navigation Staff to identify patients who may need financial support, distribute patient assistance applications, and gas cards Assist with way finding; facilitate check-in for non-patient visitors to the Cancer Center including pharmaceutical representatives and vendors Answer/direct phone calls; initiate and/or facilitate response to emergent situations efficiently Monitor patient waiting areas for extended wait times and patient related problems Notify appropriate care team members if patient related problems or delays arise while working collaboratively with schedulers to ensure a smooth process at check in for patients Pre-register all Cancer Center encounters for upcoming visits to minimize wait times at check-in Complete registration for all Cancer Center patient appointments including provider visits, chemotherapy and radiation therapy treatments, genetic counseling services, lab appointments and education visits Accurately enter/verify patient demographics, insurance information and emergency contacts; scanning insurance cards into EMR; obtaining patient signatures for HIPAA, Privacy Policy Acknowledgement, permission to treat; collects and reconciles co-pays (professional and facility) for medical and radiation oncology services. Qualifications/Experience Education/Accredited Programs High school diploma/GED equivalent required Successful completion of an AAS in health administration, business, finance, or related field preferred Experience/Abilities 1 year of experience in a healthcare environment including working knowledge of insurances preferred Baseline knowledge of medical terminology preferred Knowledge of some anatomy/physiology preferred Excellent computer, phone and customer service skills required Excellent written and verbal communication skills required Ability to problem solve/trouble shoot issues as they arise Communities We Serve Located in the foothills of the beautiful Adirondack mountains, Glens Falls is conveniently located a short drive away from the capital region and Lake George. Work at the top of your profession and jumpstart your next career here at Glens Falls Hospital! All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. Salary Range The expected base rate for this Glens Falls, New York, United States-based position is $18.00 to $25.87 per hour. Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements. Benefits Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be found here.
$18-25.9 hourly Auto-Apply 60d+ ago
Patient Registration Specialist - Care Lane Hematology (Flexible Scheduling Options for Per-Diem Positions, Shift-Differentials)
Glens Falls Hospital 4.5
Glens Falls, NY jobs
The Impact You Can Make Attention all clerical and administrative professionals! The C.R. Wood Cancer Center is looking to help you advance your healthcare career at Glens Falls Hospital! Come join our team of registration experts as the Patient Registration Specialist! This position can further develop your skills in healthcare scheduling, customer service, health insurance management, and Health Information Management (HIM)! Team Impact In this position, you will be a vital member of the cancer treatment program by serving as the point person for registration, scheduling, and customer service within the department. You will closely support this team by registering patients arriving for treatment, lab, and provider appointments. You will help to improve the overall patient experience by using your customer service skills to help our patients, their families, fellow employees, with the registration process, and addressing any questions/concerns they may have related to this. Some highlights about this opportunity include: On the job training available to ensure career growth and success Great opportunity for advancement for those with a background in patient registration/customer service Your work will help to improve the health of our community by supporting vital administrative functions related to cancer and hematology care and treatment The Glens Falls Hospital Impact Mission Our Mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting. How You Will Fulfill Your Potential Responsibilities Welcome patients and their families to the Cancer Center in a professional and friendly manner, while accurately and efficiently completing the registration process Collaborate with the Navigation Staff to identify patients who may need financial support, distribute patient assistance applications, and gas cards Assist with way finding; facilitate check-in for non-patient visitors to the Cancer Center including pharmaceutical representatives and vendors Answer/direct phone calls; initiate and/or facilitate response to emergent situations efficiently Monitor patient waiting areas for extended wait times and patient related problems Notify appropriate care team members if patient related problems or delays arise while working collaboratively with schedulers to ensure a smooth process at check in for patients Pre-register all Cancer Center encounters for upcoming visits to minimize wait times at check-in Complete registration for all Cancer Center patient appointments including provider visits, chemotherapy and radiation therapy treatments, genetic counseling services, lab appointments and education visits Accurately enter/verify patient demographics, insurance information and emergency contacts; scanning insurance cards into EMR; obtaining patient signatures for HIPAA, Privacy Policy Acknowledgement, permission to treat; collects and reconciles co-pays (professional and facility) for medical and radiation oncology services Qualifications/Experience Education/Accredited Programs · High school diploma/GED equivalent required · Successful completion of an AAS in health administration, business, finance, or related field preferred Experience/Abilities · 1 year of experience in a healthcare environment including working knowledge of insurances preferred · Baseline knowledge of medical terminology preferred · Knowledge of some anatomy/physiology preferred · Excellent computer, phone and customer service skills required · Excellent written and verbal communication skills required · Ability to problem solve/trouble shoot issues as they arise Communities We Serve Located in the foothills of the beautiful Adirondack mountains, Glens Falls is conveniently located a short drive away from the capital region and Lake George. Work at the top of your profession and jumpstart your next career here at Glens Falls Hospital! All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. Salary Range The expected base rate for this Glens Falls, New York, United States-based position is $18.00 to $25.87 per hour. Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements. Benefits Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be found here.
$18-25.9 hourly Auto-Apply 60d+ ago
Practice Coordinator - Neurology Department
Albany Med 4.4
New Scotland, NY jobs
Department/Unit: HBD - Neurology Work Shift: Day (United States of America) Salary Range: $51,755.37 - $77,633.06The Practice Coordinator provides day-to-day management of administrative activity within the division. Responsible for staff supervision, planning, cost center management, program and special-event coordination. Works closely with the Practice Administrator, Practice Manager and the Division/Department heads to establish and maintain an efficient, cohesive and productive work team with the Department/Division assigned. Essential Duties and Responsibilities: Administrative Responsibilities: Compliance with organizational standards, Submission of Payroll, and Utilized problem-solving skills in the day-to-day management of activity in the Division Human Resource Responsibilities: Directly supervises all administrative support staff, Ensures competency of staff, Engages in conflict resolution when necessary, Complies with all Center Wide employment policies, Communication with staff, Hiring Process, Employee Development & Recognition - orientation, signing up for training, and Maintenance of Employee Files Budget Management: Manages divisions operating expenses in accordance with annual budget, Completes check requests, green requisitions, and travel reimbursements in accordance with Center-Wide policies, Enters check requests into Expense database, obtains signatures in accordance with Authority to Act, Tracks physician CME expenditures, and Participates in Monthly P&L review Schedule Management: Monthly, weekly, and daily reconciliation of physician schedules, Physician off-site time, Fills available slots, and Template management Responsible for billing process: Insures all necessary billing information is obtained, Works the open encounter report, MCPG reports, and Completes billing follow-up as requested Patient Satisfaction: Review of NRC data, Ensuring quick patient through put, and Tracks appointment availability and patient access Physician Initiatives: Meaningful Use, and Physician onboarding Qualifications: Associate's Degree - required Bachelor's Degree - preferred 1-3 years in supervision and management of a medical practice - required To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. The skills necessary include financial, analytical, communication and personnel skills. Computer literate in areas of word processing and spread sheet programs. Interpersonal skills are also necessary to form a cohesive team. Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands Standing - Occasionally Walking - Occasionally Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Rarely Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently Working Conditions Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Occasionally Hazards - Rarely Temperature Change - Rarely Atmospheric Conditions - Rarely Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$51.8k-77.6k yearly Auto-Apply 60d+ ago
Patient Access Specialist - Emergency Department
Albany Med 4.4
New Scotland, NY jobs
Department/Unit: Admitting Operations Work Shift: Evening (United States of America) Salary Range: $40,495.10 - $52,643.64The Patient Access Specialist is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services.Minimum Qualifications • HS Diploma, Associates Preferred • CHAA (or acquired within 2 years of hire) • Strong computer skills • 3 - 5 years experience • Hospital or Physician office experience preferred • Strong insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of Care • Proven customer service skill with ability to exceed expectations • Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task • Ability to learn in classroom setting; utilizing resources • Ability to remain composed under pressure • Ability to review information and draw appropriate conclusion • Good judgement and ability to be resourceful to problem solve; escalate issues as needed • Team minded worth ethic • Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations • Critical thinking ability regarding issues with financially securing payment • Ability to discuss sensitive concepts with patients regarding financial obligations Excellent working knowledge of computer based applications with strong PC/keyboard skills. Demonstrated organizational skills with excellent interpersonal and communication ability. Must be able to push workstation on wheels (WOW) for extended period of time Preferred Qualifications 3 years front line registration and training experience. Demonstrated expert knowledge of internal/external registration and billing systems. Excellent decision making skills with analytical ability and strong attention to detail. Ability to build confidence, raise skill level and promote a productive work environment Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 55d ago
Patient Access Spec
Albany Med 4.4
New Scotland, NY jobs
Department/Unit: Patient Access Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64The Patient Access Specialist is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. For Access Center and Birthplace: Must be able to work in conjunction with Nursing Supervision and Patient Triage Manager for accurate bed assignment for inpatient and observation patients. In addition, responsible for decedent management, assuring accurate completion of death certificate and timely coordination of release of body to Funeral Home. Apheresis and Infusion: This team is responsible for securing financial payment for our patients requiring chemotherapy, Apheresis and other High Cost Drug Infusions. The critical nature of securing payment can't be understated given the cost of the specialty drugs being offered at Albany Medical Center. Understanding diagnosis, the prescribed drugs and authorization requirements is a significant aspect of this position. In addition, Allscripts Patient Management is integral to their workflow between SOARIAN Financials and APM. Essential Duties and Responsibilities Responsible for creating encounters in ADT representing service patient is receiving Responsible to discern demographic and insurance information to ensure and accurate registration Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility Responsible to discuss financial obligation of patient and collect via cash, credit card or check Responsible to explain regulatory forms and answer questions from patient; obtain signatures accordingly Responsible for scanning or managing online form template to maintain the Electronic Health Record Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. Responsible for review of services being rendered to ensure the appropriate setting of care has been assigned by the physician's office; if not, physician staff will be advised of the contractual or regulatory expectation warranting a change of setting of care. For example: Inpatient to Outpatient or Inpatient Only requirement Ability to respond to requests for estimates for service being rendered or expected to be rendered Contact patient if issues or data missing impeding ability to financially secure encounter. Responsible for securing encounters with extremely tight timeframes due to late booking of service Access Center/Birthplace ONLY:Responsible for the timely and accurately completed death certificate Access Center/Birthplace ONLY: Work in conjunction with Nursing Leadership for the appropriate bed placement for patients in the Emergency Department, Recovery Room, Cardiac Catheterization Lab, Direct Admits from Home, Transfers from other facilities Access Center/Birthplace ONLY: Multi-task of real time needs for bed placement and monitoring discharges and new reservation bed needs Apheresis and Infusion team ONLY: Responsible for securing payment for High Cost Apheresis and Infusion therapies; applying dosing, frequency of service is a critical component of financially securing service. Qualifications High School Diploma/G.E.D. - required Associate's Degree - preferred 3 - 5 years experience in a hospital or physician office - required Computer skills (High proficiency) Insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of Care (High proficiency) Proven customer service skill with ability to exceed expectations Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task Ability to learn in classroom setting; utilizing resources Ability to remain composed under pressure Ability to review information and draw appropriate conclusion Good judgement and ability to be resourceful to problem solve; escalate issues as needed Team minded worth ethic Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations Critical thinking ability regarding issues with financially securing payment Ability to discuss sensitive concepts with patients regarding financial obligations CHAA - Certified Healthcare Access Associate upon hire or acquired within 2 years of hire within 1-1/2 Yrs - required Physical Demands Standing - Occasionally Walking - Occasionally Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Rarely Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently Working Conditions Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Occasionally Hazards - Rarely Temperature Change - Rarely Atmospheric Conditions - Rarely Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 14d ago
Patient Access Rep
Albany Med 4.4
New Scotland, NY jobs
Department/Unit: Admitting Operations Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64The Patient Access Representative is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Responsible for creating encounters in ADT representing service patient is receiving Responsible to discern demographic and insurance information to ensure and accurate registration Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility Responsible to discuss financial obligation of patient and collect via cash, credit card or check Responsible to explain regulatory forms and answer questions from patient; obtain signatures accordingly Responsible for scanning or managing online form template to maintain the Electronic Health Record Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 60d+ ago
Access Representative I
Albany Medical Health System 4.4
Albany, NY jobs
Department/Unit: Patient Access Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 The Access Service Representative I is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Essential Duties and Responsibilities * Responsible for accurate patient look up to ensure correct patient is being registered. * Responsible for discerning demographic and insurance information to ensure accurate registration * Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility * Responsible for discussing financial obligation of patient and collect via cash, credit card or check * Responsible for explaining regulatory forms and answer questions from patient; obtain signatures accordingly * Responsible for scanning or managing online form template to maintain the Electronic Health Record * Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. * Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. Functional Competencies * Social and Emotional Intelligence * Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent * Patient centric - customer service * Conflict Management * Team-oriented support * Adaptable to high-stress situation * Excellent communication skill Qualifications * High School Diploma/G.E.D. - required * 1-3 years applicable experience; customer service and strong computer skill - required * Hospital or Clinic setting office experience - preferred * Proven customer service skill with ability to exceed expectations * Ability to multi-task in stressful and high patient volume unit * Ability to learn in classroom setting; utilizing resources * Ability to remain composed under pressure * Ability to review information and draw appropriate conclusion * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Team minded worth ethic Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Constantly Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 12d ago
Access Specialist- ED Per Diem
Albany Medical Health System 4.4
Albany, NY jobs
Department/Unit: Admitting Operations Work Shift: Per Diem (United States of America) Salary Range: $40,495.10 - $52,643.64 The Emergency Department Access Specialist I is a position that must be able to deal in a 'pressure cooker' environment. The EDAS I, is a hybrid position combining the Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to rotating positions as needed ~ being trained and expected to rotate assignments in multiple disciplines within the Emergency Departments. The disciplines include: * Triage of walk-in patients - encompasses a quick data collection and entering in ADT System; placing of patient wristband for patient safety; acquiring a regulatory signature on the HIXNY Consent. Additionally, if patient is seen by a provider complete a full registration including General Consent and collection of financial responsibility The Triage role is required to accurately identify patient in the ADT system to ensure correct patient is selected. This is many times problematic; patient does not have identification. * ED Zone Support - includes answering of multi-line (10) telephone and managing all inquiries, transferring of telephone calls; discharging of patients via the patient medical record; verifying all laboratory specimens placed in a hazardous bag for accurate labeling by nurse or provider. * Bedside Registration - Collection of demographic information, insurance, regulatory consent forms and collection of financial responsibility at patient's bedside * EMS Desk - shadow answer EMS Radio (Ambulance Agency calls from the field) and provides a brief description of patient age, complaint, Vital Signs, ambulance agency capture. The EMS Desk role is responsible for the accurate identification of the patient with quite often no identification, EMS inaccuracy of capture of information and management of UNKNOWN Patient policy and procedure. Essential Duties and Responsibilities * Responsible for the accurate patient identification in a highly stressful situation; this responsibility is a Patient Safety measure. * Bedside registration including the need to work from a WOW; collecting patient demographic information; insurance information and obtain signatures for regulatory forms via Document Management/electronic signature; the collection includes Medicare patients collecting the regulatory mandate of the MSPQ information * Responsible for identifying and verifying insurance at bedside; obtaining additional information if No Fault or Worker's Compensation for MVA patients and employee's hurt at work. * Ensure Access' expectations of key clinical measures are executed and timeframes met ie: Chest pain - Door to EKG notification. * Ability to review, assess and assign the appropriate health insurance plan and collect copayment, if applicable at bedside. * Ability to interact effectively with external agency personnel: EMS Agencies, Law Enforcement Agencies and Correction Facilities. * Capture of patient's pharmacy in support of expediate discharge by nurse and physician * Answering multi-line telephone and managing all calls in calm, courteous, respectful manner * Capture brief information via Ambulance Radio including patient description, age, chief complaint and Vital Signs * Managing the ED Patient Tracker and completing the Access Specialists tasks as identified * Laboratory specimen verification and assurance of timely send to laboratory * Responsible to manage daily workflow during scheduled and unscheduled SYSTEM downtimes - following downtime procedures. Responsible for downtime flow in the ED during system downtimes. * Ensure EMTALA Regulations are maintained. * Functional Competencies * Social and Emotional Intelligence * Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent * Patient centric - customer service * Conflict Management * Team-oriented support * Adaptable to high-stress situation * Excellent communication skill Qualifications * High School Diploma/G.E.D. - required * Associate's Degree - preferred * 1-3 years in customer service experience, or a hospital or clinic setting - preferred * Ability to keep composure in a high-stress environment. * Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of high intensity situations * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Ability to manage contained blood, urine and other bodily fluids * Ability to handle a multi-line telephone system; paging required * Ability to push 35- 50 lb WOW * Must be able to stand for long periods of time. (Sneakers are permitted) Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands * Standing - Constantly * Walking - Constantly * Sitting - Constantly * Lifting - Rarely * Carrying - Rarely * Pushing - Constantly (35-50lbs) * Pulling - Constantly (35-50lbs) * Climbing - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Crawling - Rarely * Reaching - Rarely * Handling - Occasionally * Grasping - Occasionally * Feeling - Frequently * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Frequently * Eye/Hand/Foot Coordination - Frequently Working Conditions * Extreme cold - Rarely * Extreme heat - Rarely * Humidity - Rarely * Wet - Rarely * Noise - Occasionally * Hazards - Rarely * Temperature Change - Rarely * Atmospheric Conditions - Rarely * Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 23d ago
Access Specialist I - ED
Albany Medical Health System 4.4
Albany, NY jobs
Department/Unit: Admitting Operations Work Shift: ED DIFF_NIGHT (United States of America) Salary Range: $40,495.10 - $52,643.64 The Emergency Department Access Specialist I is a position that must be able to deal in a 'pressure cooker' environment. The EDAS I, is a hybrid position combining the Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to rotating positions as needed ~ being trained and expected to rotate assignments in multiple disciplines within the Emergency Departments. The disciplines include: * Triage of walk-in patients - encompasses a quick data collection and entering in ADT System; placing of patient wristband for patient safety; acquiring a regulatory signature on the HIXNY Consent. Additionally, if patient is seen by a provider complete a full registration including General Consent and collection of financial responsibility The Triage role is required to accurately identify patient in the ADT system to ensure correct patient is selected. This is many times problematic; patient does not have identification. * ED Zone Support - includes answering of multi-line (10) telephone and managing all inquiries, transferring of telephone calls; discharging of patients via the patient medical record; verifying all laboratory specimens placed in a hazardous bag for accurate labeling by nurse or provider. * Bedside Registration - Collection of demographic information, insurance, regulatory consent forms and collection of financial responsibility at patient's bedside * EMS Desk - shadow answer EMS Radio (Ambulance Agency calls from the field) and provides a brief description of patient age, complaint, Vital Signs, ambulance agency capture. The EMS Desk role is responsible for the accurate identification of the patient with quite often no identification, EMS inaccuracy of capture of information and management of UNKNOWN Patient policy and procedure. Essential Duties and Responsibilities * Responsible for the accurate patient identification in a highly stressful situation; this responsibility is a Patient Safety measure. * Bedside registration including the need to work from a WOW; collecting patient demographic information; insurance information and obtain signatures for regulatory forms via Document Management/electronic signature; the collection includes Medicare patients collecting the regulatory mandate of the MSPQ information * Responsible for identifying and verifying insurance at bedside; obtaining additional information if No Fault or Worker's Compensation for MVA patients and employee's hurt at work. * Ensure Access' expectations of key clinical measures are executed and timeframes met ie: Chest pain - Door to EKG notification. * Ability to review, assess and assign the appropriate health insurance plan and collect copayment, if applicable at bedside. * Ability to interact effectively with external agency personnel: EMS Agencies, Law Enforcement Agencies and Correction Facilities. * Capture of patient's pharmacy in support of expediate discharge by nurse and physician * Answering multi-line telephone and managing all calls in calm, courteous, respectful manner * Capture brief information via Ambulance Radio including patient description, age, chief complaint and Vital Signs * Managing the ED Patient Tracker and completing the Access Specialists tasks as identified * Laboratory specimen verification and assurance of timely send to laboratory * Responsible to manage daily workflow during scheduled and unscheduled SYSTEM downtimes - following downtime procedures. Responsible for downtime flow in the ED during system downtimes. * Ensure EMTALA Regulations are maintained. * Functional Competencies * Social and Emotional Intelligence * Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent * Patient centric - customer service * Conflict Management * Team-oriented support * Adaptable to high-stress situation * Excellent communication skill Qualifications * High School Diploma/G.E.D. - required * Associate's Degree - preferred * 1-3 years in customer service experience, or a hospital or clinic setting - preferred * Ability to keep composure in a high-stress environment. * Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of high intensity situations * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Ability to manage contained blood, urine and other bodily fluids * Ability to handle a multi-line telephone system; paging required * Ability to push 35- 50 lb WOW * Must be able to stand for long periods of time. (Sneakers are permitted) Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands * Standing - Constantly * Walking - Constantly * Sitting - Constantly * Lifting - Rarely * Carrying - Rarely * Pushing - Constantly (35-50lbs) * Pulling - Constantly (35-50lbs) * Climbing - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Crawling - Rarely * Reaching - Rarely * Handling - Occasionally * Grasping - Occasionally * Feeling - Frequently * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Frequently * Eye/Hand/Foot Coordination - Frequently Working Conditions * Extreme cold - Rarely * Extreme heat - Rarely * Humidity - Rarely * Wet - Rarely * Noise - Occasionally * Hazards - Rarely * Temperature Change - Rarely * Atmospheric Conditions - Rarely * Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 8d ago
Patient Access Rep
Albany Medical Health System 4.4
Albany, NY jobs
Department/Unit: Admitting Operations Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 The Patient Access Representative is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Responsible for creating encounters in ADT representing service patient is receiving Responsible to discern demographic and insurance information to ensure and accurate registration Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility Responsible to discuss financial obligation of patient and collect via cash, credit card or check Responsible to explain regulatory forms and answer questions from patient; obtain signatures accordingly Responsible for scanning or managing online form template to maintain the Electronic Health Record Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 60d+ ago
Patient Access Specialist - Emergency Department
Albany Medical Health System 4.4
Albany, NY jobs
Department/Unit: Admitting Operations Work Shift: Evening (United States of America) Salary Range: $40,495.10 - $52,643.64 The Patient Access Specialist is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Minimum Qualifications * HS Diploma, Associates Preferred * CHAA (or acquired within 2 years of hire) * Strong computer skills * 3 - 5 years experience * Hospital or Physician office experience preferred * Strong insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of Care * Proven customer service skill with ability to exceed expectations * Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task * Ability to learn in classroom setting; utilizing resources * Ability to remain composed under pressure * Ability to review information and draw appropriate conclusion * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Team minded worth ethic * Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations * Critical thinking ability regarding issues with financially securing payment * Ability to discuss sensitive concepts with patients regarding financial obligations Excellent working knowledge of computer based applications with strong PC/keyboard skills. Demonstrated organizational skills with excellent interpersonal and communication ability. Must be able to push workstation on wheels (WOW) for extended period of time Preferred Qualifications * 3 years front line registration and training experience. * Demonstrated expert knowledge of internal/external registration and billing systems. * Excellent decision making skills with analytical ability and strong attention to detail. * Ability to build confidence, raise skill level and promote a productive work environment Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 55d ago
Patient Access Specialist
Saratoga Hospital 4.5
Scheduler job at Saratoga Hospital
________________________________________ Patient Access Specialist Location:# Malta, NY Employment Type:# Full Time Shift/Schedule: Days Department: Urology at Malta Salary Range: $17.79#- $26.65 ________________________________________ About Saratoga Hospital At Saratoga Hospital, we#ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach#creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. ________________________________________ About the Role We#re looking for a dedicated Patient Access Specialist to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you#ll be a vital part of our administrative team, obtaining, verifying and recording all patient information through the registration process to ensure proper records for all services received.# You#ll provide support for the scheduling and ordering of miscellaneous exams when necessary and assume responsibility for maintaining confidential patient information and be responsible for patient reception, direction and correspondence. ________________________________________ What You#ll Do ##Greet Patients: Welcomes patients and accurately enters their information into the applicable system.# Verifies the patient#s identification.# Use proper identification and greeting when answering phone calls.# Triage calls and messages, and route to appropriate person/department as necessary. ##Register Patients: Collects all patient demographics in an accurate and efficient manner.# Obtains all signatures on appropriate paperwork.# Ensures a valid order is in the system.# Orders additional testing if needed in department (labs and/or imaging).# Assists management with quality assurance as needed. Admitting areas-complete inpatient admission process. ##Verify Insurance: Obtains insurance information and scans card(s) into system.# Demonstrates increased proficiency with insurance verification and verification tools and online resources.# Check Medical Necessity.# Diagnosis Coding and abstracting when needed by department. Able to complete authorization requests when needed/as appropriate. ##Collections: Collect#patient co-pays and enter#payments directly into the system.# Completes patient estimates when needed.# Completes cash reconciliation and deposits. ##Medical Records: Maintain confidential medical records.# Obtains records necessary for an office visit.# Process requests for medical information in accordance with established policies and procedures.# Respond to patient requests for medical records. ##Scheduling: Schedules medical office appointments and/or basic diagnostic testing when needed; physical, occupational or speech therapies; surgery or other imaging services. ________________________________________ What You Bring ##Previous customer service experience, preferably in#a healthcare or clinical setting ##High School diploma or GED equivalency ##Strong communication and teamwork skills ##Commitment to providing patient-first, high-quality service ##Comfort working in a fast-paced, collaborative environment ________________________________________ Why Saratoga Hospital ##A caring, community-focused culture rooted in teamwork and trust ##Supportive leadership that invests in your development and well-being ##Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs.#Click here to view our complete benefits guide. # Opportunities to grow within the Albany Med Health System ##Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions ________________________________________ Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you#re passionate about healthcare and community service#even if you don#t meet every qualification listed#we#d still love to hear from you. ________________________________________ How to Apply Click the #apply# button to submit your resume and complete our online application. Applications are reviewed on a rolling basis#apply today and discover what makes Saratoga Hospital a special place to grow your career. # ________________________________________ Patient Access Specialist Location: Malta, NY Employment Type: Full Time Shift/Schedule: Days Department: Urology at Malta Salary Range: $17.79 - $26.65 ________________________________________ About Saratoga Hospital At Saratoga Hospital, we've built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach-creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. ________________________________________ About the Role We're looking for a dedicated Patient Access Specialist to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you'll be a vital part of our administrative team, obtaining, verifying and recording all patient information through the registration process to ensure proper records for all services received. You'll provide support for the scheduling and ordering of miscellaneous exams when necessary and assume responsibility for maintaining confidential patient information and be responsible for patient reception, direction and correspondence. ________________________________________ What You'll Do * Greet Patients: Welcomes patients and accurately enters their information into the applicable system. Verifies the patient's identification. Use proper identification and greeting when answering phone calls. Triage calls and messages, and route to appropriate person/department as necessary. * Register Patients: Collects all patient demographics in an accurate and efficient manner. Obtains all signatures on appropriate paperwork. Ensures a valid order is in the system. Orders additional testing if needed in department (labs and/or imaging). Assists management with quality assurance as needed. Admitting areas-complete inpatient admission process. * Verify Insurance: Obtains insurance information and scans card(s) into system. Demonstrates increased proficiency with insurance verification and verification tools and online resources. Check Medical Necessity. Diagnosis Coding and abstracting when needed by department. Able to complete authorization requests when needed/as appropriate. * Collections: Collect patient co-pays and enter payments directly into the system. Completes patient estimates when needed. Completes cash reconciliation and deposits. * Medical Records: Maintain confidential medical records. Obtains records necessary for an office visit. Process requests for medical information in accordance with established policies and procedures. Respond to patient requests for medical records. * Scheduling: Schedules medical office appointments and/or basic diagnostic testing when needed; physical, occupational or speech therapies; surgery or other imaging services. ________________________________________ What You Bring * Previous customer service experience, preferably in a healthcare or clinical setting * High School diploma or GED equivalency * Strong communication and teamwork skills * Commitment to providing patient-first, high-quality service * Comfort working in a fast-paced, collaborative environment ________________________________________ Why Saratoga Hospital * A caring, community-focused culture rooted in teamwork and trust * Supportive leadership that invests in your development and well-being * Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. * Opportunities to grow within the Albany Med Health System * Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions ________________________________________ Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you're passionate about healthcare and community service-even if you don't meet every qualification listed-we'd still love to hear from you. ________________________________________ How to Apply Click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis-apply today and discover what makes Saratoga Hospital a special place to grow your career.
$17.8-26.7 hourly 4d ago
Medical Secretary - Cambridge Family Health Center (Entry Level)
Glens Falls Hospital 4.5
Cambridge, NY jobs
The Impact You Can Make The Medical Secretary manages the reception function of the office / practice in a professional manner, accommodating the patient, physician, and resources available. Team Impact Greet patients and ascertain all required documentation is on file, and accurate, obtaining history from new patients: and greet visitors, salespersons, determine nature of business and physician availability. How You Will Fulfill Your Potential Responsibilities Screen calls, using mature judgement to determine callers needs, referring to nurse or physician if necessary. Schedule appointments, and make follow up appointments for other services on behalf of patient. Greet patients and ascertain all required documentation is on file, and accurate, obtaining history from new patients: and greet visitors, salespersons, determine nature of business and physician availability. Prepare and maintain patients charts, ensuring all pertinent documentations are filed Sort incoming mail, including lab or tests results, routing appropriately and promptly. Review patients financial and/or insurance information, preparing appropriate referrals or other 3rd party forms and documents. Contacts insurers to secure referrals on behalf of patient. Education/Experience: Successful completion of high school or has a high school equivalency diploma Previous clerical/office training and/or education with medical terminology preferred Skills/Abilities: Ability to effectively communicate with patients, staff, students, and physicians. Ability to provide excellent customer service to a variety of people. Ability to promote and work in a team setting. Possess strong skills in: Computers Problem solving Multi-tasking Prioritizing Licenses/Certificates/Registrations: None required Salary Range The expected base rate for this Glens Falls, New York, United States-based position is $18.00 to $23.59 per hour. Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements. Benefits Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be found here.
$18-23.6 hourly Auto-Apply 9d ago