Working at Savers

Flexible schedule and team members

Corporate greed, very deceptive about their diversity over the past year it feels like MAGA is investing in the company, poor training, OSHA would have a field day with any surprise visit especially in a busy day, the health department would shut down the bathrooms and there are no records of the employee injuries for front end workers. Constant MSD injuries that could be avoided with training, proper staffing, and providing employees with ergonomic training and devices that are essential for their health at the job and this is backed by credible research as I am not a Savers for life person, and have a Masters degree in Healthcare Administration. I don’t know how they (corporate) can look at themselves in the mirror. It’s just an antiquated business model and the turnover rate is off the charts. They hire an educated and experienced professional as a new District Manager and he was unbelievably impressive and it felt like we had been rescued by someone who wasn’t a Savers person. He had not worked for Savers until he was hired for this position and of course he left. He had no interest in sacrificing his own values and ethical principles for a company whose business model was in his opinion, homophobic at the senior level, did not protect or support its employees, and was an example of “the old boys club”. Huge loss. Employees are still grieving. New DM ? Not even interested in meeting the people who work with customers. It’s a pretty strong belief that he’s a Nepo baby. I can’t say it’s true but he has been making radical changes with no corporate involvement. For 3 years we needed corporate approval to hang a sign that was required by our city to wear masks in public spaces! He wants a better customer experience which sounds great. But he might want to read the research on what influences customer experience. Many resources and studies are published but hey let’s start with Harvard Business School since they all say the same thing but it’s Harvard and we are in Boston. Employee satisfaction is one of the most critical factors in improving the customer experience. Employees who feel valued and respected are more motivated to go out of there way to help customers in their shopping experience even if it’s not their department. Customer satisfaction has consistently improved in business that have high employee satisfaction. Savers employees who rank the job on employment sites have averaged a whopping 2! Would never recommend this company to someone I cared

Team members

As I stated . I like nothing about the Company and the Corporate team. I have too much corporate experience to drink the kool aid

I would have consultants brought in to teach. Teach managers how to manage and coach vs. micromanaging and showing how little confidence they have in themselves by belittling their direct reports in front of team members. I would have training for how to recognize signs of escalation or suspicious behavior in people and teach the front line staff how to prevent further escalation and not just to page a manager because that could take 10-15 minutes and retail violence is rising I have that research to and if I paged a manager.., they have no idea what to do. They are not trained in crisis prevention. I have that experience and if I didn’t I would not have any idea what to do either. It’s just another example of how little respect they have for employees. Have a Safety Risk Management Expert consult with them. Because they are definitely going to be in the news someday. I keep wondering if they are just waiting for the worst thing to happen or are they just that ignorant. I mean this is the corporate culture. They pump people up about growth in the company but it’s a crazy theory. They can get a 18-20 year old and if they start moving up to a assistant manager hourly job they get comfortable but not happy and having a job feels safe these days but I talk to these young people and I remind them that this is not normal. You shouldn’t be so miserable at work. Your boss should not be snapping at you and treating you like a toddler in front of the employees you manage or in private. Don’t get stuck here. If you drink the kool aid you just start being a yes person and I have had some great managers who I really respect but I know that they got sucked in and none of them loved their job. I love my profession. I used to look forward to working. I loved my days off and healthcare is stressful and at the level I was at it was a 24/7 job with several inpatient units to manage. But you can love your job even when it’s not easy to deal with the business side of people’s right to healthcare. You can do the right thing but having employees that know you, that meet with you every week and that have autonomy because you wouldn’t be doing your job well if you were micromanaging the shifts at every hospital. You have to listen to their concerns and be open to the idea that they are the frontline and they know a lot more about the Patient and family satisfaction than you do. They are the key to your success. Unless you treat them like they ate invisible and that is Savers. So m

I have interviewed for many jobs. Never for retail. I was interviewed by an excellent manager who impressed me with his questions. He is back at my store now. He is a gem. But seriously…When you hear “we hire anyone “, it’s true. It’s awful. I hope that the manager who interviewed me starts taking over the application process because it’s broken

For our city it’s low

Poor for the past year. Suddenly we didn’t celebrate Pride Month in June which was a huge tradition at Savers. It was so obvious that the company was leaning way Right and not honest enough to admit that they were dialing back on DEI. Target was honest even though they suffered from it. This corporation is deceitful . We also have a very diverse customer base with many people speaking different languages and it’s left to a cashier to use their own Google Translate to help these customers. Improving the Customer Experience might include knowing who your customer base is and helping them to be able to communicate and receive the same information and help that English speaking customers do. I hate that I sound so bitter. It’s not bitterness, I am not that invested in a temporary and very part time gig, but I am invested in how people are treated by employers and Savers just scores a 1 for employee respect, value, and recognition. The customers are basically assumed to be white or at the very least they all speak English because they have no resources for employees to communicate with the large, really large number of customers who speak Spanish, Portuguese, Khmer, French, Creole , etc . It’s like the least woke corporation I have ever been exposed to.

My team members

Treat employees well great benefits

The communication is not very good between management and employees.

Health insurance

Kind caring friendly open door policy

Communications and pay raises

I prepared for my interview at Savers by dressing nice preparing my resume learning bout the store

Low

The representation of diverse demographics within this organizing I feel to be very good. We’ll have people from many ethnic backgrounds and different abilities represented there

Personally the most joy I get from working there is helping people and thebenvironment

Some of the customers and my co-workers.

The pay is not great. The new company that bought us, Kingswood, is so focused on keeping labor costs way beneath what is needed that it has become exhausting and risky to work there.

It's only a 5 minute drive from my apartment.

I have a set schedule.

There is a lack of communication

We get bonuses when we make sales every quarter.

The hours worked for me quite well

Very under paid for what we had to do, management is completely incompetent, customers were rude and condescending

They offered no benefits or perks