Director of Global Partner Programs & Operations
Senior director job at Saviynt
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions.
The Director of Global Partner Programs & Operations at Saviynt will enhance, architect, execute, and evolve the world-class Accelerate Partner Program. This leader will work cross-functionally to ensure the partner program drives engagement, growth, and revenue, while aligning with Saviynt's Global Partner growth strategy and Saviynt's overall strategic objectives.
WHAT YOU WILL BE DOING
Program Strategy & Development
*Design and implement a scalable, innovative global partner program aligned with Saviynt's business goals and go-to-market strategies. *Define partner tiers, benefits, incentives, and requirements to support a diverse range of partner types and business models. *Launch initiatives that drive partner engagement, enablement, and long-term success.
Creating Operational Excellence
*Collaborate with partner operations to establish governance, performance tracking, and reporting frameworks. *Continuously improve program efficiency and partner experience using data-driven insights. *Manage partner portals, digital systems, and tools to support program operations. *Communicate channel programs, strategies & events and updates internally to drive alignment throughout the business
Cross-Functional Collaboration
*Work cross-functionally with channel ops, sales, channel marketing, product marketing, legal and finance to continue to implement and grow partner programs and ensure alignment across the business. *Align partner program initiatives with company-wide go-to-market and revenue strategies. *Work with partners to solicit feedback on existing programs/processes and implement changes (Partner Advisory Councils, via channel teams, etc.)
Partner Enablement & Engagement
*Develop, launch, and manage partner enablement programs, certifications, and training to ensure partners are equipped for success. *Lead partner events, advisory councils, and feedback loops to strengthen relationships and evolve the program based on partner and stakeholder input.
Market & Competitive Analysis
*Monitor industry trends, competitive landscapes, and best practices to keep the partner program innovative and relevant.
BUSINESS IMPACT
Drives global revenue growth and market expansion through a robust, scalable partner ecosystem.
Enhances partner satisfaction, loyalty, and performance, resulting in increased customer value and competitive differentiation.
Ensures operational efficiency and alignment with Saviynt's cloud-first, subscription-based business model.
Positions Saviynt as a partner of choice in the identity governance and cybersecurity markets.
WHAT YOU BRING
Bachelor's degree in Business, Technology, or related field; advanced degree preferred.
10+ years of experience in Channel Sales, Partner Sales Programs and Promotions, Channel Enablement, and partner program management within high-tech or cybersecurity companies.
Proven track record of designing, launching, and optimizing global partner programs that drive measurable business outcomes.
Experience overseeing partner agreements/partner contracting (working in coordination with legal and channel ops).
Strong understanding of the cybersecurity and/or SaaS landscape, including partner business models and go-to-market strategies.
Demonstrated ability to collaborate cross-functionally and influence at all levels of the organization.
Excellent analytical, organizational, and project management skills, with experience in using data to drive program improvements.
Outstanding communication, presentation, and stakeholder engagement abilities.
Thrive in a fast-paced, ever-changing environment.
Problem solver and self-motivated.
Exceptional oral and written communication and presentation skills required.
Strong interpersonal and leadership skills.
Ability to conceptualize and sell ideas internally.
If required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
> Data Classification, Retention & Handling Policy> Incident Response Policy/Procedures> Business Continuity/Disaster Recovery Policy/Procedures> Mobile Device Policy> Account Management Policy> Access Control Policy> Personnel Security Policy> Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Auto-ApplySenior Director of Product Strategy & Ecommerce
El Segundo, CA jobs
Reports to: CFO
FLSA Status: Exempt
Summary/Impact: The Senior Director of Product Strategy & Ecommerce is a critical cross-functional leader responsible for defining, executing, and optimizing the company's product and digital commerce strategy. This role owns the end-to-end product lifecycle-from concept to go-to-market-and ensures that both physical and digital experiences drive growth, profitability, and brand equity.
You will partner closely with Design, Development, Marketing, and Technology teams to build an integrated roadmap that connects product performance with ecommerce excellence. The ideal candidate combines creative vision with analytical rigor and thrives at the intersection of product, brand, and consumer experience.
Key Responsibilities
Product Strategy
Lead development and execution of the overall product strategy, including product intent, attribution, and performance tracking.
Build and maintain the Product Line Plan for both seasonal and core collections.
Develop clear Product Briefs aligned with brand strategy, financial goals, and consumer needs.
Own the Marketing Brief process-defining required levels of support, investment, and storytelling across channels.
Establish and maintain the Product Launch Calendar & Cadence to align with business objectives.
Set and monitor Gross Margin Targets and drive performance through pricing and assortment decisions.
Conduct ongoing competitive landscape analysis to inform product and pricing strategies.
Develop and execute a Pricing Strategy that maximizes profitability and market relevance.
Partner with Design & Development on the Innovation Roadmap to bring new products to market.
Co-lead the Inventory Investment & Buy Strategy with Planning.
Collaborate with Brand & Design to define and refine target consumer profiles.
Align with Marketing & Ecommerce on the Promotional Calendar to balance brand storytelling and revenue goals.
Participate in fittings and product reviews to ensure product execution meets brief intent and KPIs.
Oversee sample management needs for go-to-market and marketing purposes.
Ecommerce
Lead development of the Ecommerce strategy and forecast revenue targets across channels.
Define and optimize landing page architecture, ensuring alignment with brand and performance goals.
Own and implement the SEO strategy to drive organic traffic and visibility.
Build and manage an A/B testing roadmap to improve conversion and user experience.
Develop and maintain the site roadmap across key surfaces (Upper Funnel, Home Page, Landing Pages, PDPs).
Own content and copy needs, ensuring storytelling and product information drive engagement and sales.
Analyze ecommerce performance metrics (Conversion, Traffic, AOV, UPO, ASP, Return Rate, Bounce Rate, etc.) and report insights to leadership.
Conduct user research, session tracking, and journey mapping to identify friction points and opportunities.
Lead a direct report responsible for product setup, merchandising, campaign management, and site content execution.
Partner with Marketing to manage the Digital P&L, optimizing revenue, spend, and profitability.
Collaborate with Technology to guide the digital product lifecycle, from ideation to launch of site features and functions.
Align with Marketing & Merchandising on the Promotional Calendar for campaigns and activations.
Contribute to CRM strategy, ensuring seamless landing page flow and consumer engagement.
Inform performance marketing and influencer strategies to enhance product storytelling and conversion.
Requirements/Skills:
10+ years of progressive experience in product strategy, ecommerce, or merchandising within consumer goods, fashion, or lifestyle brands.
Proven track record of driving revenue and margin growth through product and digital strategies.
Deep understanding of ecommerce metrics, UX principles, and conversion optimization.
Strong financial acumen, including experience managing P&Ls and gross margin targets.
Exceptional cross-functional leadership and communication skills.
Strategic thinker with the ability to execute tactically in a fast-paced environment.
Experience leading and developing teams.
Proficiency with ecommerce platforms (e.g., Shopify Plus, Salesforce Commerce Cloud) and analytics tools (e.g., Google Analytics, Looker, Tableau).
Success in This Role Looks Like
A cohesive and data-driven product line strategy that balances creativity, performance, and profitability.
A highly optimized ecommerce experience that converts traffic efficiently and tells the brand story effectively.
Strong alignment between Product, Marketing, Design, and Technology teams through shared roadmaps and KPIs.
Consistent achievement of margin and revenue targets through strategic pricing, inventory management, and digital activation.
Compensation for California applicants is $175,000 - $200,000.
Director of Marketing, Demand Generation
Boston, MA jobs
Avant-garde Health is a mission-driven organization born out of Harvard Business School research led by Michael Porter and Bob Kaplan. Our software enables health systems, surgery centers, and physicians to understand the true cost and quality of surgical care, improve margins, and deliver better outcomes. We are recognized leaders in value-based healthcare, with work featured in
Harvard Business Review
and
The Wall Street Journal
, and are backed by leading venture investors including General Catalyst, Founder Collective, Fulcrum Equity Partners, and Tectonic Ventures.
We are in a growth phase and seeking a marketing leader who can extend and accelerate that momentum by building a demand generation engine that consistently fills the pipeline with hospital and provider executives.
Position Overview
The Director of Marketing, Demand Generation will lead Avant-garde's marketing strategy with a singular focus: generating qualified leads from hospitals, health systems, and ASCs. This role is about creating a pipeline through executive engagement, event-driven marketing, and multi-channel campaigns.
The ideal candidate has a proven track record of reaching and influencing healthcare executives (CEOs, CFOs, CMOs, COOs, and service line leaders) and can translate strategy into measurable lead generation results. This is a leadership position responsible for overseeing and building out the marketing team, reporting directly to the executive team and working in close partnership with sales, product, and customer success.
Key Responsibilities
Drive Pipeline Growth - Build and execute demand generation campaigns that consistently deliver qualified executive leads from hospitals, health systems, and ASCs.
Lead Conference Strategy - Own pre-conference outreach, on-site presence, and post-event engagement to maximize ROI from industry events.
Engage Healthcare Executives - Design marketing initiatives that resonate with CEOs, CFOs, CMOs, and other senior decision-makers.
Run Multi-Channel Campaigns - Manage webinars, ABM programs, email, and digital channels to acquire and nurture leads.
Measure & Optimize - Track KPIs across campaigns and events, report impact on pipeline, and continuously improve outcomes.
Collaborate Across Teams - Partner with sales, product, and customer success to align marketing with company goals and ensure consistent execution.
Qualifications
Bachelor's degree required; advanced degree in marketing, communications, or public health a plus.
Minimum 4-6 years of B2B marketing experience, with at least 3 years directly focused on healthcare provider organizations.
Demonstrated success in engaging hospital and ASC executives and driving measurable pipeline growth.
Experience in digital health, SaaS, or healthcare technology strongly preferred.
Expertise with HubSpot and familiarity with Definitive Healthcare, ZoomInfo, and other marketing intelligence platforms.
Entrepreneurial mindset with the ability to think strategically and execute tactically.
Location & Travel
Boston, MA preferred. Outstanding remote candidates will be considered.
Travel approximately 15-25% of the year for conferences, client-facing events, and internal off-sites.
Why Join Avant-garde Health
This is a chance to oversee the marketing department, own our demand generation strategy, and play a central role in the continued growth of the company. We're looking for someone who's been a strong manager and now wants to roll up their sleeves, take full ownership of marketing initiatives, and directly impact pipeline creation. As Avant-garde scales rapidly, this role offers the opportunity to grow your career alongside the company.
Marketing Director
Raleigh, NC jobs
Marius Pharmaceuticals is a patient‑centric healthcare company developing therapies for hypogonadism (Testosterone Deficiency). We focus on optimizing metabolic function, healthspan, and longevity, while addressing the burdens associated with Testosterone Deficiency through rational, practical, and innovative solutions.
We are best known for KYZATREX , an FDA-approved oral testosterone therapy, designed to redefine how Testosterone Deficiency is treated. As a company, we thrive at the edge of innovation, moving quickly and decisively to change the standard of care and put patients first.
For more, visit mariuspharma.com.
Position Overview
We are seeking a fast-moving, creative, and impact-driven Marketing Director to join our leadership team. This is a role for a builder-not a maintainer. The ideal candidate thrives in ambiguity, embraces a “run fast, break stuff, fix it better” mindset, and knows how to cut through complexity to deliver results.
As an individual contributor and leader, you will move at startup speed to drive awareness, growth, and adoption of KYZATREX and Testosterone Deficiency as a critical health issue. You will set bold strategies, experiment rapidly, and execute with precision-balancing the discipline of a regulated industry with the urgency of a category-defining product.
Primary Responsibilities
• Run fast & drive impact: Execute bold marketing strategies with urgency-prioritizing outcomes over bureaucracy.
• Build the category: Create massive awareness for Testosterone Deficiency and Testosterone as a metabolic hormone.
• Position KYZATREX as #1: Make oral testosterone the default choice by highlighting its clear advantages over injections and creams.
• Story tell at scale: Generate powerful content-video, audio, text, mixed media-that resonates with patients, physicians, and partners.
• Leverage voices of authority: Activate senior management, patient advocates, and KOLs to amplify credibility and reach.
• Experiment relentlessly: Test and learn across earned, owned, and paid channels- SEO, SEM, social, email, PR-with rapid iteration.
• Demand data: Track KPIs obsessively, optimize campaigns on the fly, and report actionable insights to leadership and the board.
• Collaborate, but push: Work with sales, regulatory, operations, and finance-but drive forward with urgency even when rules slow others down.
• Expand reach: Identify new market opportunities (domestic & international) and move fast to capture them.
What We're Looking For
• A proven growth marketer who has built audiences and driven measurable results in high-stakes or regulated industries.
• 7+ years of progressive marketing leadership, ideally including pharma, biotech, or consumer health.
• Fluent in digital and social media platforms, with the ability to move from strategy to execution in the same day.
• A creative disruptor who thinks beyond templates and finds new ways to win attention and loyalty.
• Strong business acumen with the confidence to challenge assumptions and make tough calls.
• Relentless bias for action-you move fast, adjust faster, and get things done.
Why Join Us
At Marius, you won't just market a product-you'll redefine a category. This is a role for someone who wants to leave a mark, move quickly, and help build a company from the ground up.
Equal Employment Opportunity Statement
Marius Pharmaceuticals is an equal-opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, age, veteran status/military status, disability, genetic information, or any other protected characteristic. This policy extends to all terms and conditions of employment.
Director of Marketplaces
New York, NY jobs
About Us
Naadam is redefining luxury by delivering the world's finest cashmere at an accessible price. Founded in 2013, with a vision to bring premium, sustainably made cashmere to the everyday wardrobe, we've built a brand that values innovation, transparency, and connection with our customers.
At Naadam, we are dedicated to pushing limits, nailing the details, and delivering products that are built to last. We pride ourselves on combining quality, craftsmanship, and modern design to create timeless, versatile pieces that are soft AF!
Job Summary
Naadam is seeking a Director of Marketplaces to lead and manage our rapidly growing marketplaces business, with a specific focus on our Amazon 1P business across the U.S., Canada, and UK/EU. This role will own and oversee all Amazon activities-including sales, planning, merchandising, advertising, and select operational functions.
As the key business owner for Naadam's Amazon partnership, the Director of Marketplaces is responsible for delivering sustainable growth while upholding brand integrity and operational excellence. The ideal candidate has direct experience at Amazon (retail/vendor management) or managing a premium or fashion brand's Amazon 1P business.
Beyond Amazon, this role will manage Naadam's emerging marketplace businesses operated through Shopify x Mirakl Connect, including inventory strategy, promotions, financial planning, and profitable growth. They will also support the portfolio's presence on mass retailers such as Walmart and Target.
This is a highly cross-functional leadership role requiring close partnership with teams across the organization to ensure marketplace performance aligns with Naadam's brand and financial objectives. While this position has no direct reports, it relies on strong collaboration, influence, and cross-team alignment. The role is also highly visible to senior leadership and includes ongoing executive reporting.
Key Responsibilities
Business & Financial Management
Own the full P&L for Naadam's Amazon 1P business across the US, CA, and UK/EU.
Develop annual sales and profitability plans aligned with company growth and EBITDA targets.
Manage all Amazon POs, forecast demand, and track sell-through to maximize revenue and minimize overstock or chargebacks.
Partner with Finance and Operations to monitor deductions, compliance issues, and recovery opportunities.
Merchandising & Planning
Lead seasonal assortment planning and line architecture for Amazon, balancing brand positioning with marketplace dynamics.
Partner with Merchandising and Production to ensure timely launches and inventory availability.
Lead assortment planning for other marketplaces and identify opportunities to clear aged inventory more efficiently and profitably.
Monitor product performance to optimize pricing, promotions, and markdowns across all geographies.
Marketing & Brand Management
Manage all Amazon advertising (SPA, SBA, DSP), optimizing for ROAS and conversion.
Oversee the Naadam Amazon Brand Store to ensure content, imagery, and storytelling align with Naadam's luxury positioning.
Partner with Amazon Ads teams to build campaigns supporting profitable traffic and seasonal priorities.
Pre-plan discounts and promotions, including a retail calendar for other key marketplaces.
Analyze campaign data and run continuous improvement testing (A/B testing on PDPs, copy, and creative).
Operations
Partner with Production and Planning to align supply and demand and maintain optimal inventory levels.
Work with fulfillment teams to prioritize PO fulfillment and resolve issues.
Leverage Amazon Vendor Central tools and reporting to forecast replenishment and monitor performance metrics.
Lead operational excellence initiatives to reduce chargebacks, improve shipping accuracy, and enhance vendor performance.
Cross-Functional Leadership
Serve as Naadam's primary liaison with Amazon's Vendor, Ads, and Retail teams.
Act as the technical liaison with retailers on Shopify x Mirakl Connect, partnering with Sales on account relationships.
Collaborate with Marketing, Operations, Finance, and Merchandising to drive cohesive go-to-market planning.
Prepare and present performance updates, financials, and growth strategies to executive leadership.
Skills
Proven track record of driving profitable growth through strategic merchandising, advertising, and operational excellence.
Advanced Excel and data analysis skills; strong ability to translate analytics into actionable insights.
Exceptional collaboration and communication skills with experience leading cross-functional teams.
Strong business acumen and P&L management capabilities.
Passion for sustainable fashion, luxury products, and marketplace innovation.
Qualifications
6-9 years of experience in retail, e-commerce, or marketplace management.
Previous experience at Amazon or managing a premium/fashion business on the Amazon platform strongly preferred.
Deep understanding of Amazon Vendor Central, retail analytics, Amazon brand stores, and Amazon advertising tools.
Understanding of Shopify and experience working with integrators such as Mirakl Connect is preferred.
Benefits
Paid Vacation
Health Insurance
401k Plan
Hybrid Work - Employees are required to be in the office at least 3 days a week, Monday, Wednesday, and Thursday
Salary: $
150,000
Director of Customer Success
Remote
At Xenon arc, we're transforming how producers connect with their customers. We partner with leading companies-ranging from industrial chemical manufacturers to global food ingredient providers-to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation.
Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don't just distribute products-we create solutions that strengthen client-customer relationships and build lasting success.
The Director, Customer Experience & Success will lead a team of 30+ people and be responsible for scaling and evolving the global Customer Success organization. This role involves developing and implementing strategies to enhance customer satisfaction, creating a resilient team culture and structure, and collaborating with other departments to improve overall customer support processes and technology.
FLSA Classification
Exempt
Reports to
SVP, Operations
Essential Job Duties
* Define and execute the customer support and order fulfillment experience, ensuring scalable service delivery across industries, customer segments and network of warehouses and truckers
* Own the order-to-cash customer journey and lifecycle management, driving retention, loyalty and long-term customer value
* Champion a customer-first culture, driving operational excellence and fostering a mindset of agility, ownership, and continuous improvement.
* Build and mentor a high-performing customer service team responsible for predictably delivering the Xenon arc customer experience
* Establish metrics and feedback loops to monitor customer satisfaction, on-time delivery, and service quality-translating insights into strategic initiatives that elevate customer experience
* Analyze customer feedback and trends, proactively identifying opportunities and solutions to streamline processes and reduce bottlenecks, including the creation of escalation and resolution frameworks
* Create and monitor KPIs across service teams, using performance data to guide team development strategy and resource allocation
* Evolve service delivery processes and tools that support scale, speed, and flexibility-leveraging automation, ERP platforms, and data analytics to continuously optimize performance
* Lead workforce planning and talent development, building a resilient team structure that can flex with seasonality and business expansion
* Influence cross-functional planning and product/service innovation to resolve most common customer challenges
Preferred Qualifications
* Bachelor's degree in business administration or management with relevant work experience in a customer service/support/success role managing customer issues and escalations
* Demonstrated success building and leading teams of 20+ people
* Proven ability to balance strategic planning with hands-on execution in a fast-paced, high-growth setting
* Detail oriented, hands-on leadership and coaching experience
* Proficiency using Microsoft Office Suite is required. Familiarity with ERP and CRM software and/or D365 and Zendesk preferred!
* Excellent verbal and written communication skills to ensure effective communication with direct reports, customers, and internal teams
* Demonstrated ability to effectively collaborate with internal and external teams across different departments to achieve common objectives
* Strong analytical and problem-solving skills to identify issues, develop solutions, and make data-driven decisions that advocate for the customer
Benefits
* We offer competitive benefits: 2 medical plan offering with generous employer contributions, 100% employer paid dental, and vision for employees, and 401k with company match.
* Vacation - Annual accrual is 120 hours, prorated based on start date.
* Sick Time - 1 hour for every 40 hours worked
* Paid Holidays - New Year's Day, MLK Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve & Christmas Day
Location & Commitments
* Full-time, permanent
* Reports to office HQ in Rosemont, IL
* Work Schedule: 4 days in-office, 1 day work from home
Physical Demands
* Must be able to remain in a stationary position
* Must be able to operate a computer
Travel Required
* Moderate (up to 20%)
Equal Employment Opportunity Statement
It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Director of Customer Operations
San Francisco, CA jobs
Job Description
Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability.
Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure.
About this Role:
The Director of Customer Operations will be the strategic and technical backbone of the Customer Organization, responsible for driving operational excellence, efficiency, and scale across the entire customer journey. This role directly manages the systems, data, processes, and programs that enable our Customer Success Managers (CSMs) to maximize customer value and drive advocacy. The ideal candidate is a process architect, a Gainsight expert, and a hands-on data analyst.
What You'll Be Working On:
You will lead the strategy and execution across four critical operational verticals:
1. Customer Enablement and Adoption
Content Strategy: Partner with Product and Marketing teams to define the enablement roadmap, ensuring customers have timely access to the resources needed for maximum adoption and usage.
Training Programs: Implement and track customer-facing training and enablement adoptions (e.g., certifications, knowledge base usage).
Efficacy Measurement: Develop metrics (e.g., content usage, time-to-value, decreased support tickets) to prove the ROI of customer enablement initiatives.
2. Reporting, Tooling, and Data Focus
Business Analyst Role: Act as the lead Business Analyst for Customer Success, deeply evaluating the current tool stack (e.g., Salesforce, Gainsight, BI tools) and recommending tooling and automation solutions to improve CSM efficiency.
Data Integrity & KPIs: Define and manage core Customer Success KPIs (e.g., Net Revenue Retention, Churn, Customer Lifetime Value, Health Score). Ensure data accuracy across all platforms.
Advocacy Tooling: Design and deploy systems and processes for customer reference programs, testimonials, and case studies, specifically by implementing tooling for the customer to drive advocacy and maximize the pool of satisfied promoters.
What You'll Bring to the Team:
10+ years of experience in Customer Experience, Cloud Operations, or Support leadership, ideally in IaaS, AI infrastructure, or enterprise cloud environments.
Proven track record building or scaling Customer Operations in a fast-growth technical setting.
Strong technical fluency in cloud platforms (GPU, compute, networking, storage) and ability to collaborate effectively with Engineering and SRE teams.
Excellent communication and storytelling skills - capable of translating complex operational data into clear insights for executive audiences.
Build and scale the global Customer Operations organization, Education, and Analytics.
Define the customer journey from onboarding through renewal; create playbooks, CTAs, and lifecycle automation to ensure proactive engagement.
Oversee data pipelines and dashboards (Zendesk, Gainsight, BigQuery,, etc.) to provide visibility into customer health, incidents, and sentiment.
Benefits:
Industry competitive pay
Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement
Subscription to the Calm app
MetLife Legal
Company paid commuter benefit; $300/month
Compensation Range
Compensation will be paid in the range of up to $190,000-$237,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Director of Customer Operations
San Francisco, CA jobs
Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability.
Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure.
About this Role:
The Director of Customer Operations will be the strategic and technical backbone of the Customer Organization, responsible for driving operational excellence, efficiency, and scale across the entire customer journey. This role directly manages the systems, data, processes, and programs that enable our Customer Success Managers (CSMs) to maximize customer value and drive advocacy. The ideal candidate is a process architect, a Gainsight expert, and a hands-on data analyst.
What You'll Be Working On:
You will lead the strategy and execution across four critical operational verticals:
1. Customer Enablement and Adoption
Content Strategy: Partner with Product and Marketing teams to define the enablement roadmap, ensuring customers have timely access to the resources needed for maximum adoption and usage.
Training Programs: Implement and track customer-facing training and enablement adoptions (e.g., certifications, knowledge base usage).
Efficacy Measurement: Develop metrics (e.g., content usage, time-to-value, decreased support tickets) to prove the ROI of customer enablement initiatives.
2. Reporting, Tooling, and Data Focus
Business Analyst Role: Act as the lead Business Analyst for Customer Success, deeply evaluating the current tool stack (e.g., Salesforce, Gainsight, BI tools) and recommending tooling and automation solutions to improve CSM efficiency.
Data Integrity & KPIs: Define and manage core Customer Success KPIs (e.g., Net Revenue Retention, Churn, Customer Lifetime Value, Health Score). Ensure data accuracy across all platforms.
Advocacy Tooling: Design and deploy systems and processes for customer reference programs, testimonials, and case studies, specifically by implementing tooling for the customer to drive advocacy and maximize the pool of satisfied promoters.
What You'll Bring to the Team:
10+ years of experience in Customer Experience, Cloud Operations, or Support leadership, ideally in IaaS, AI infrastructure, or enterprise cloud environments.
Proven track record building or scaling Customer Operations in a fast-growth technical setting.
Strong technical fluency in cloud platforms (GPU, compute, networking, storage) and ability to collaborate effectively with Engineering and SRE teams.
Excellent communication and storytelling skills - capable of translating complex operational data into clear insights for executive audiences.
Build and scale the global Customer Operations organization, Education, and Analytics.
Define the customer journey from onboarding through renewal; create playbooks, CTAs, and lifecycle automation to ensure proactive engagement.
Oversee data pipelines and dashboards (Zendesk, Gainsight, BigQuery,, etc.) to provide visibility into customer health, incidents, and sentiment.
Benefits:
Industry competitive pay
Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement
Subscription to the Calm app
MetLife Legal
Company paid commuter benefit; $300/month
Compensation Range
Compensation will be paid in the range of up to $190,000-$237,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Auto-ApplyDirector of Customer Success - AI
New York, NY jobs
Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
As a member of Uniphore's Customer Success team, the Director of AI Customer Success will serve as a strategic advisor to enterprise clients. This role blends executive-level client engagement, AI expertise, and a deep consulting background to ensure successful delivery, adoption, and long-term value realization of AI solutions. success capabilities. This role bridges the gap between technical capabilities and business needs, ensuring customers achieve their goals and maximize their return on investment.
Key Responsibilities:
The Director of AI Customer Success will be the primary point of contact for Uniphore's Enterprise Customers. In this role you will lead customer strategy by focusing on and following key facets of Customer Success Journey:
* Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate and customer health score. Work with Product and platform teams to improve SaaS telemetry and gain real time understanding of the pulse of the customer.
* Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills.
* Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization.
* Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions.
* Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives.
* Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement.
* Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews.
* Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact.
* Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies.
* Provide feedback to product teams to influence the roadmap based on client needs and industry trends.
* Championing the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation.
* This role will report to U.S. VP of Customer Success.
Required Qualifications:
* 10+ years of experience in consulting, customer success, or professional services, with a focus on enterprise technology solutions.
* 5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity.
* 5+ years' experience engaging end users through C-Suite Executives, in both casual and formal professional settings.
* Consistent record of accomplishment in delivering ROI, exceeding retention, customer satisfaction, and advocacy targets.
* Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder engagements, and delivering measurable outcomes.
* Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail where AI has significant business impact.
* Proven Track record of AI Consultancy and driving growth and adoption of SAAS solutions.
* Deep understanding of AI solution architectures, business applications of AI, and change management related to AI adoption.
* Strong strategic thinking, executive communication, and client-facing presence.
* Experience working with cloud platforms (AWS, Azure, GCP) and AI services (e.g., OpenAI, TensorFlow, Hugging Face, etc.).
* Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks.
* Exceptional organizational, presentation, and communication skills, both verbal and written
* Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities
* Bachelor's or master's degree in business, Computer Science, Engineering, Data Science, or related field; MBA or advanced degree preferred.
* Ability to travel at least 25% of the time.
* This role will report to the U. S. Vice President of Customer Success.
Preferred Qualifications:
* You help enterprises do more than just adopt AI-you help them transform. With a solid foundation in AI strategy, implementation, and optimization, you have guided large organizations through complex, cross-functional journeys. Whether it is customer experience, operations, sales, or back office, you know how to apply AI to create measurable value.
* You connect technology to significant business outcomes. You do not speak in abstract models-you speak in ROI. You have designed AI solutions that drive efficiency, boost revenue, reduce costs, and improve decision-making. You understand enterprise KPIs and how to align AI capabilities with what matters most to the C-suite.
* You have been the strategic advisor in the room. You have worked closely with business and technical leaders to uncover AI opportunities, build roadmaps, and lead large-scale change. You are comfortable navigating stakeholder complexity and influencing across IT, operations, marketing, and product teams.
* You understand how AI gets delivered. From conversational AI and workflow automation to predictive analytics and emotion AI, you know what it takes to design, integrate, and scale AI solutions within complex enterprise systems
* You know adoption is just the beginning. You partner with customers beyond implementation-monitoring performance, driving continuous improvement, and uncovering new use cases. You help enterprises turn AI from a pilot project into a core part of how they operate and grow.
Hiring Range:
$186,900 - $257,000 - for Primary Location of USA - NY - New York
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
USA - CA - Palo Alto, USA - NY - New York
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************
Chief Philanthropy Officer
San Diego, CA jobs
Father Joe's Villages is pleased to be working with Blair Search Partners to find a Chief Philanthropy Officer to join our team. Since our founding over 75 years ago, we have focused passionately on our mission of preventing and ending homelessness, one life at a time.
As Southern California's largest homeless services provider, Father Joe's Villages is a beacon of hope and a steadfast presence in the lives of those facing homelessness in San Diego.
With a dedicated team of 500 staff and an annual operating budget of $76.
7M, our programs positively impact the lives of over 15,000 individuals annually, including the 2,000 clients we house nightly through our network of shelters and housing programs.
Auto-ApplyDirector of Customer Success, RQ
Arlington, VA jobs
Company BackgroundThreatConnect enables threat intelligence, security operations, and cyber risk management teams to work together for more effective, efficient, and collaborative cyber defense. With ThreatConnect, organizations can infuse ML and AI-powered threat intel and cyber risk quantification into their work, allowing them to contextualize an evolving threat landscape, prioritize the most significant risks to their business, and operationalize defenses. More than 250 enterprises and thousands of security operations professionals rely on ThreatConnect every day to protect their organizations' most critical assets.
We offer a competitive benefits package with comprehensive insurance coverage, unlimited paid time off, and unique perks designed to help you meet your financial and personal goals.
We are committed to offering an employment experience and benefits package that enables you and your family to grow with us and share in our success. We love to recognize our employees who have gone above and beyond.
Job Description
We are seeking a strategic and execution-oriented Director of Customer Success, RQ to drive the adoption and integration of our Risk Quantification (RQ) platform across our growing enterprise customer base. This role is responsible for leading a team to drive adoption, ensuring customer value realization, and minimizing churn, while shaping the long-term customer success strategy for RQ. Additionally, you will oversee customer support initiatives, ensuring customer issues and queries are addressed promptly and effectively, and contributing to a comprehensive knowledge base that empowers self-service and proactive issue resolution.The ideal candidate profile includes:
Risk & Cyber Expertise: Experience in enterprise risk management, cyber risk, or GRC programs.
Technology/Product Background: Previous role in a product or technology company, ideally in SaaS.
Customer Success Leadership: Proven record of leading CSM teams and delivering measurable improvements in adoption, renewal, and NRR.
Data-Driven: Comfortable with metrics, dashboards, and financial outcomes to show ROI to customers and executives
Core Responsibilities
Driving the adoption and integration of the Risk Quantification (RQ) platform across the enterprise customer base.
Leading a team focused on delivering measurable value and helping customers embed cyber risk quantification into their enterprise risk management (ERM) programs, board reporting, and decision-making workflows.
Serving as a trusted advisor and partnering with Customer Success and Sales to drive product adoption, retention, and expansion.
Developing best practices to scale delivery.
Overseeing customer support initiatives, ensuring customer issues and queries are addressed promptly and effectively.
Contributing to a comprehensive knowledge base that empowers self-service and proactive issue resolution.
Building a scalable consulting and support practice that ensures high retention and expansion.
Working closely with Product and Engineering teams to relay customer feedback and inform roadmap priorities.
Supporting pre-sales efforts through scoping calls, solution design, and value articulation.
Establishing consulting and customer support KPIs and continuously improving internal methodologies, delivery metrics, and customer satisfaction.
In the first month we'll expect you to…
Deeply understand RQ's capabilities, customer value propositions, and current adoption metrics.
Meet with top customers, Product, Sales, and Support teams to gather feedback and pain points.
Review current churn, retention, and health-score data.
At 3 months we'll expect you to…
Publish a Customer Success Playbook for onboarding, QBRs, and success plans.
Implement a standardized health-scoring model and early-warning churn indicators.
Deliver the first set of success metrics to leadership (time-to-value, adoption benchmarks)
At 6 months we'll expect you to…
Launch a formal Customer Advocacy Program (reference calls, case studies, NPS tracking).
Partner with Product to embed customer value metrics into the RQ dashboard.
Show measurable reduction in churn risk for at-risk accounts.
Identify expansion opportunities and help Sales with account growth strategy.
At 12 months we'll expect you to…
Deliver a year-over-year improvement in renewal rates, adoption, and NRR.
Scale Customer Success processes to support growth (CS Ops, playbooks, training).
Contribute customer insights to RQ roadmap for next-gen features that drive quantifiable customer value
Required Skills
8+ years of experience in consulting, cyber risk, or enterprise risk management; Big 4 consulting experience strongly preferred
Demonstrated experience leading strategic customer engagements and delivering measurable business outcomes
Deep understanding of risk quantification concepts (e.g., FAIR, loss exceedance, likelihood modeling) and their role in cyber and enterprise risk management
Proven ability to lead and scale consulting or professional services teams
Strong executive presence and ability to build relationships with senior stakeholders (CISO, CRO, CIO, board-level reporting lines)
Excellent communication, presentation, and facilitation skills
Strategic thinker with operational rigor; comfortable working in both hands-on and leadership capacities
Experience working in or with SaaS companies, especially with analytics, cybersecurity, or GRC tools
Desired Skills
Proven experience in a customer support or technical support role, preferably within a SaaS company
Familiarity with risk frameworks such as NIST CSF, ISO 27005, COSO, or Basel
Experience delivering or operationalizing FAIR or related quantitative models
Background in cyber insurance, finance, or actuarial science
Exposure to the SaaS implementation lifecycle and customer success metrics
Research shows that while men apply to jobs when they meet about 60% of job criteria, women and individuals from marginalized groups tend to apply only when they check every box. If you think you have what it takes but you're not sure that you check every box, apply anyway!
Auto-ApplyDirector of Customer Success
Philadelphia, PA jobs
Kiddom is redefining how technology powers learning. We combine world-class curriculum with cutting-edge AI and modern SaaS infrastructure to help schools deliver truly personalized education at scale. Our platform equips educators with real-time insights and flexible tools, enabling them to focus on what matters most-driving student growth and equity.
We're not just building technology; we're driving innovation in an industry ready for transformation. At Kiddom, team members sit at the center of this effort, collaborating across engineering, design, research, and education to create experiences that push boundaries and unlock new possibilities for learners and educators alike.
If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative.
We're not just building ed-tech; we're disrupting an industry that's been slow to innovate. At Kiddom, Customer Success Leaders sit at the center, partnering with district administrators, school leaders, and educators to ensure technology translates into meaningful outcomes. By aligning closely with product, engineering, and GTM teams, they design and deliver onboarding, training, and support experiences that drive adoption, retention, and long-term impact in classrooms.
If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative.You will:
Define the vision for customer success - Build and scale a strategy that ensures districts, schools, and educators achieve measurable outcomes with Kiddom.
Drive adoption and retention - Partner with GTM, product, and curriculum teams to ensure customers not only implement Kiddom successfully but continue to expand their usage over time.
Lead with impact - Shape programs that connect educators to insights, training, and support that translate into student growth and district-wide success.
Build and scale a high-performing team - Recruit, develop, and coach a team of customer success managers and support specialists to deliver exceptional experiences.
Transform onboarding and implementation - Reimagine how schools and districts adopt Kiddom, building streamlined, data-informed workflows that accelerate time-to-value.
Champion the voice of the customer - Act as a critical partner to product and engineering, ensuring customer needs and feedback shape the roadmap.
Operationalize success metrics - Define KPIs for adoption, engagement, retention, and NPS, ensuring data-driven visibility into team and customer performance.
Represent Kiddom with senior district leaders - Build trusted partnerships with superintendents, administrators, and decision-makers, positioning Kiddom as a strategic partner.
What we're looking for:
10+ years of experience in customer success, account management, or related roles, with at least 5 years leading teams in a SaaS environment.
Proven track record driving adoption, retention, and expansion at scale in K-12, ed-tech, or similarly complex enterprise SaaS markets.
Strong leadership and coaching abilities-you've built and scaled teams that consistently exceed targets and delight customers.
Operational rigor-you can design systems, playbooks, and processes that bring clarity and consistency to a fast-moving environment.
Executive presence-you're comfortable engaging with district and school leaders, building credibility and trust.
Exceptional cross-functional influence-you can align customer success with product, engineering, curriculum, and GTM strategies.
Passion for impact-you care deeply about education and want to shape technology that improves equity and outcomes for students.
$100,000 - $160,000 a year
Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process.
What we offer:Full time permanent employees are eligible for the following benefits from their first day of employment:
* Competitive salary* Meaningful equity* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance* One Medical membership (in participating locations)* Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.* 10 paid sick days per year (pro rated depending on start date)* Paid holidays* Paid bereavement leave* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.* Commuter and FSA plans
Equal Employment Opportunity PolicyKiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.
Auto-ApplyRegional Operations Director - Field (Remote PST)
Remote
Team
At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.
We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.
We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.
Our Values
Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
In the News
Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team
Axios: Pair Team collects $9M for Medicaid-based care
About the Opportunity
The Regional Operations Director - Field oversees the full operational performance of your assigned region. You will manage a large, distributed field team delivering Enhanced Care Management and community-based care, ensuring your region meets its financial targets, visit expectations, quality standards, and plan-driven requirements.
This role requires a strong operator who can balance strategic thinking with hands-on execution. You will identify performance gaps early, use data to guide decisions, and work cross-functionally with Product, Central Operations, Quality/Compliance, Finance, and Recruiting to remove barriers and support scale.
You will serve as the operational point of accountability for your region and ensure consistent, reliable, high-quality field execution. This role reports into the SVP of Operations. Internally this role is referred to as Regional General Manager.
What You'll Do
Lead and develop a high-performing field team (LCMs, RNs, BHCMs), ensuring clear expectations, consistent accountability, and strong performance management
Manage operational and financial performance for your region, including OpEx oversight, productivity, workforce planning, and cost-to-serve targets
Monitor enrollment, caseload distribution, visit volumes, documentation quality, and program adherence to ensure reliable, high-quality execution
Build and maintain regional operating rhythms, dashboards, SOPs, and performance routines that support scale and consistency across the field
Partner closely with Product, Central Operations, Quality/Compliance, Finance, and Recruiting teams to remove operational barriers, improve workflows, and support regional growth
Operationalize health plan requirements and ensure alignment with internal processes, documentation standards, and program expectations
Prepare and share data-driven insights on performance, resourcing, and risks; escalate issues early and drive solutions collaboratively
Support hiring, onboarding, and talent development across your region in partnership with Recruiting and People Ops
Maintain full compliance with ECM, health plan, and internal quality requirement
What You'll Need
5-7+ years years of experience leading operations or regional teams in a high-growth, service-delivery environment; healthcare or Medicaid program experience is a strong plus
Experience leading large, distributed field or clinical teams
Proven success managing regional or multi-site operational and financial performance
Strong understanding of Medicaid populations, plan operations, or value-based care models preferred
Data-driven operator with experience using dashboards, metrics, and forecasting to guide decision-making
Excellent communication, problem-solving, and cross-functional collaboration skills
Comfort working in a fast-paced, evolving environment with changing program requirement
Because We Value You
Competitive salary: $130,000 - $145,000
(depending on experience)
Equity compensation package
Flexible vacation policy - take the time you need to recharge
Comprehensive health, vision & dental insurance
$50 employer contribution to active HSA accounts
401k through Guideline
Life insurance and AD&D
Work entirely from the comfort of your own home
Monthly $100 work from home expense stipend
We provide the equipment needed for the role
Opportunity for rapid career progression with plenty of room for personal growth!
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
Pair Team participates in E-Verify to verify employment eligibility for new hires.
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.
We do not conduct any TA business outside of ***************** emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************.
Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!
Auto-ApplyRegional Operations Director - Field (Remote PST)
Los Angeles, CA jobs
At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.
We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.
We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.
Our Values
Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
In the News
Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team
Axios: Pair Team collects $9M for Medicaid-based care
About the Opportunity
The Regional Operations Director - Field oversees the full operational performance of your assigned region. You will manage a large, distributed field team delivering Enhanced Care Management and community-based care, ensuring your region meets its financial targets, visit expectations, quality standards, and plan-driven requirements.
This role requires a strong operator who can balance strategic thinking with hands-on execution. You will identify performance gaps early, use data to guide decisions, and work cross-functionally with Product, Central Operations, Quality/Compliance, Finance, and Recruiting to remove barriers and support scale.
You will serve as the operational point of accountability for your region and ensure consistent, reliable, high-quality field execution. This role reports into the SVP of Operations. Internally this role is referred to as Regional General Manager.
What You'll Do
Lead and develop a high-performing field team (LCMs, RNs, BHCMs), ensuring clear expectations, consistent accountability, and strong performance management
Manage operational and financial performance for your region, including OpEx oversight, productivity, workforce planning, and cost-to-serve targets
Monitor enrollment, caseload distribution, visit volumes, documentation quality, and program adherence to ensure reliable, high-quality execution
Build and maintain regional operating rhythms, dashboards, SOPs, and performance routines that support scale and consistency across the field
Partner closely with Product, Central Operations, Quality/Compliance, Finance, and Recruiting teams to remove operational barriers, improve workflows, and support regional growth
Operationalize health plan requirements and ensure alignment with internal processes, documentation standards, and program expectations
Prepare and share data-driven insights on performance, resourcing, and risks; escalate issues early and drive solutions collaboratively
Support hiring, onboarding, and talent development across your region in partnership with Recruiting and People Ops
Maintain full compliance with ECM, health plan, and internal quality requirement
What You'll Need
5-7+ years years of experience leading operations or regional teams in a high-growth, service-delivery environment; healthcare or Medicaid program experience is a strong plus
Experience leading large, distributed field or clinical teams
Proven success managing regional or multi-site operational and financial performance
Strong understanding of Medicaid populations, plan operations, or value-based care models preferred
Data-driven operator with experience using dashboards, metrics, and forecasting to guide decision-making
Excellent communication, problem-solving, and cross-functional collaboration skills
Comfort working in a fast-paced, evolving environment with changing program requirement
Because We Value You
Competitive salary: $130,000 - $145,000
(depending on experience)
Equity compensation package
Flexible vacation policy - take the time you need to recharge
Comprehensive health, vision & dental insurance
$50 employer contribution to active HSA accounts
401k through Guideline
Life insurance and AD&D
Work entirely from the comfort of your own home
Monthly $100 work from home expense stipend
We provide the equipment needed for the role
Opportunity for rapid career progression with plenty of room for personal growth!
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
Pair Team participates in E-Verify to verify employment eligibility for new hires.
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.
We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************.
Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!
Director, Content Marketing
Senior director job at Saviynt
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit ****************
Saviynt is redefining what it means to secure identity in the AI era. We help the world's largest organizations protect people, systems, and data across every cloud, every identity, and every interaction.
Are you ready to build and scale a best-in-class content engine from the ground up?
We're looking for a hands-on, strategic, and creative Content Marketing Leader to join Saviynt. This isn't just about managing a team; it's about being the chief architect and champion for a new content culture.
About the Role:This person will develop programs that elevate awareness, fuel demand, and bring our brand voice to life across every channel, from thought leadership and SEO-driven content to integrated campaigns and social storytelling.This is a highly collaborative role, partnering closely with Product Marketing, Integrated Marketing, Social, and Creative to create an ecosystem of content that engages audiences and drives measurable impact. You'll also play a pivotal role in shifting the company mindset from a deeply product-oriented culture to one that embraces the power of storytelling, expertise, and trust over feature lists and sales pitches.Your Mission: Lead the Content Revolution at Saviynt
You'll be pivotal in shifting our company mindset from a deeply product-oriented culture to one that embraces the power of storytelling, expertise, and trust over feature lists and sales pitches. You will be the force that elevates awareness, fuels demand, and brings our brand voice to life across every channel.
The Impact You'll Drive:
Build & Own the Strategy: Define and execute Saviynt's content marketing function, setting strategy, processes, and priorities from scratch.
Be the Storyteller: Partner with Product Marketing to translate technical expertise into compelling narratives, thought leadership, and campaign content that resonates with our audience.
Fuel Demand: Collaborate with Integrated and Digital Marketing to create high-impact, optimized content journeys-from ungated thought leadership to gated lead-gen assets-that drive engagement and support global SEO/GEO strategies.
Lead with Data: Bring a data-driven mindset to define KPIs, measure impact, and continuously optimize content performance based on intent signals.
Grow the Team: Develop and manage a high-performing team of writers and content creators, while also writing and creating content yourself.
What We Need You to Bring:
7+ years of B2B technology marketing experience with at least 3 years in a content leadership role.
Proven ability to connect marketing, product, and sales to create cohesive, audience-first narratives.
Deep understanding of SEO, content strategy, and the evolving B2B funnel (including buying groups and intent signals).
Strong writing and editing instincts-you know what makes a story resonate and drive engagement.u
If you are a driven, marketing-obsessed leader ready to take on this challenge and champion the audience-first approach, we want to hear from you.
Show us what you've built. Please share a link to your portfolio or examples of your work that demonstrate your strategic content leadership and storytelling impact in B2B tech.
Ready to get started?If required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
> Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Auto-ApplyDirector of Research and Development
Somerville, MA jobs
Job Title
Director of Research and Development
Division/Department
Device R&D
Location
Somerville, MA
Reports to
Chief Technology Officer
Key Relationships
Senior Leadership, Quality/Regulatory, Marketing, Manufacturing, Clinical Affairs, Healthcare Economics
About Podimetrics:
Podimetrics is a virtual care management company dedicated to preventing diabetic amputations, one of the most debilitating and costly complications of diabetes. Podimetrics earns high engagement rates from patients and allows clinicians to achieve unparalleled outcomes - keeping vulnerable patients healthy at home and saving limbs, lives, and money. Founded in 2011 by a physician and engineers from MIT and Harvard, Podimetrics is headquartered in Somerville, MA and has a growing team of passionate and mission-driven individuals devoted to improving the lives of patients with diabetes everywhere.
Core Values:
People First: We care for our people: team, patients, clinicians & health plans, and stockholders.
Equity Through Diversity: We commit to fostering an inclusive work environment where ideas come from all people to best meet the diverse needs of those we serve.
Empathy & Compassion: We seek to understand and take action to improve.
Respectful Candor: We are direct in communication and work to create an environment where all can share their perspectives without risk of repercussions.
Active Curiosity: We are deeply curious, always striving to learn more and do better.
Resourcefulness: We are deliberate in our investment of team and capital, creating opportunity regardless of resources.
Do the Right Thing: We do the right thing, consistent with our values, even when it is challenging.
Enjoy the Ride: We are going to have a lot of fun doing it.
Role Description:
The Director of Research and Development will be responsible for developing and launching new devices to expand the Podimetrics patient monitoring portfolio and serve a broader range of patients with Diabetes and related complications. The ideal candidate has broad experience managing teams to research, design, and transfer patient monitoring devices to production, is knowledgeable about FDA-regulated design and development processes, is comfortable in a fast-paced and rapidly growing business, and is passionate about patient care.
This is an on-site position based in the Somerville, MA office. Podimetrics has implemented a COVID-related policy for employee safety and requires all staff based at the office to be fully vaccinated.
The role comes with a strong base salary, bonus, and equity structure.
Responsibilities:
Oversee development of new remote patient monitoring devices to broaden the range of patients served by Podimetrics.
Build new device design and development team and develop a culture of accountability and excellence within the team.
Collaborate with Sales, Marketing, Clinical Affairs, and Healthcare Economics teams to understand customer needs.
Identify opportunities to test, learn, and validate assumptions throughout development processes, leveraging interviews and small-scale experiments to drive development decisions.
Execute and document planning, risk analysis, design requirements, detailed mechanical, electrical, and software design to achieve requirements, human factors, V&V, and transfer to manufacturing.
Follow FDA-compliant design controls and product development processes.
Coordinate with Software to integrate monitoring data into software infrastructure.
Team with Regulatory and Clinical Affairs to achieve FDA-clearance to market new products.
Develop and coordinate establishment of efficient manufacturing processes for the new product.
Support continuous improvement of quality and reliability for the existing SmartMat.
Identify, in conjunction with commercial, clinical, and leadership teams, opportunities for new products and lead early technology development to support future growth.
Qualifications:
Bachelor of Science Degree in Engineering required, Master's degree preferred
5+ years' experience of technical leadership experience developing Class 1 or Class 2 medical devices with mechanical, electrical, and software components
Experience with FDA GMP, GLP and design controls and compliance to ISO 13485: 2016
Experience leading diverse and multidisciplinary teams
Competencies: The successful candidate will embody the following competencies:
Organization and planning: plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
Ability to hire and develop excellent people.
Analytical skills: able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
Attention to detail: does not let important details slip through the cracks or derail a project.
Persistence: demonstrates tenacity and willingness to go the distance to accomplish success.
Creativity/Innovation: generates new and innovative approaches to problems.
Communication: speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including email.
Leadership: Uphold the values of the company and motivate others to follow their example in contributing to the shared mission with excellence.
Podimetrics is committed to a diverse and inclusive workplace. We are an equal opportunity
employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Director Field Construction Operations
Boston, MA jobs
CRB is a leading provider of sustainable Engineering, Architecture, Construction and Consulting solutions to the global life sciences and food and beverage industries. Our 1,100 employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a rich history of serving clients throughout the world, consistently striving for the highest standard of technical knowledge, creativity and execution.
Job Description
The Corporate Director of Field Construction Operations serves as the company-wide subject matter expert (SME) for field execution excellence, focusing on the performance, development, and consistency of project superintendents. This role is a key driver in elevating field leadership capability, standardizing best practices, and ensuring consistent, high-quality project delivery across all business units. While this position has no direct reports, it carries the full backing of executive leadership and the authority to influence and improve field operations at every project site.
This position offers flexibility to be remote with up to 75% travel
Field Leadership Development
* Assess current superintendents' skills and capabilities through site visits and one-on-one interactions.
* Participate in interviews with potential new hires for key superintendent positions.
* Develop individualized and group development plans to strengthen leadership, technical, and operational skills.
* Lead the creation and delivery of a company-wide Superintendent Training Program, incorporating both technical and leadership competencies.
Standards, Procedures & Best Practices
* Provide SME input into the development and continuous improvement of Standard Operating Procedures (SOPs) and execution standards for field operations.
* Ensure all superintendents are trained and aligned with company standards, safety protocols, and quality requirements.
* Benchmark internal and external best practices to maintain industry-leading field performance.
Project Support & Execution Planning
* Participate in preconstruction planning for large and complex projects, advising on site logistics, staffing, schedule feasibility, and constructability.
* Support site leadership during project mobilization to ensure effective field setup and alignment with execution plans.
* Act as a resource to troubleshoot field execution challenges and mentor superintendents during project delivery.
Field Audits & Performance Oversight
* Conduct regular field audits to evaluate compliance with company SOPs, quality standards, and safety practices.
* Provide clear feedback and actionable improvement recommendations to superintendents and project leadership.
* Track field performance trends and recommend strategic initiatives to address recurring challenges.
Qualifications
* 15+ years of progressive construction field leadership experience, with significant time served as a senior project superintendent on large-scale ($100M+) EPC, pharmaceutical, food & beverage, or similar process-industrial projects.
* Proven track record of improving field performance through training, process improvement, and leadership coaching.
* Strong working knowledge of construction means and methods, scheduling, safety, and quality control.
* Excellent communication and interpersonal skills, able to influence without direct authority.
* Ability to travel extensively to project sites across the continental United States
Skills & Competencies
* Influential leader able to win buy-in from experienced superintendents and project teams.
* Practical expert with hands-on knowledge and credibility earned through years of field experience.
* Change Champion that is passionate about continuous improvement and raising the bar on execution.
* Strategic thinker who understands both the big picture and the operational details.
Additional Information
All your information will be kept confidential according to EEO guidelines.
#LI-Remote
CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening.
CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails.
CRB offers a complete and competitive benefit package designed to meet individual and family needs.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening.
CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails.
CRB offers a complete and competitive benefit package designed to meet individual and family needs.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Director Field Construction Operations
Conshohocken, PA jobs
CRB is a leading provider of sustainable Engineering, Architecture, Construction and Consulting solutions to the global life sciences and food and beverage industries. Our 1,100 employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a rich history of serving clients throughout the world, consistently striving for the highest standard of technical knowledge, creativity and execution.
Job Description
The Corporate Director of Field Construction Operations serves as the company-wide subject matter expert (SME) for field execution excellence, focusing on the performance, development, and consistency of project superintendents. This role is a key driver in elevating field leadership capability, standardizing best practices, and ensuring consistent, high-quality project delivery across all business units. While this position has no direct reports, it carries the full backing of executive leadership and the authority to influence and improve field operations at every project site.
This position offers flexibility to be remote with up to 75% travel
Field Leadership Development
* Assess current superintendents' skills and capabilities through site visits and one-on-one interactions.
* Participate in interviews with potential new hires for key superintendent positions.
* Develop individualized and group development plans to strengthen leadership, technical, and operational skills.
* Lead the creation and delivery of a company-wide Superintendent Training Program, incorporating both technical and leadership competencies.
Standards, Procedures & Best Practices
* Provide SME input into the development and continuous improvement of Standard Operating Procedures (SOPs) and execution standards for field operations.
* Ensure all superintendents are trained and aligned with company standards, safety protocols, and quality requirements.
* Benchmark internal and external best practices to maintain industry-leading field performance.
Project Support & Execution Planning
* Participate in preconstruction planning for large and complex projects, advising on site logistics, staffing, schedule feasibility, and constructability.
* Support site leadership during project mobilization to ensure effective field setup and alignment with execution plans.
* Act as a resource to troubleshoot field execution challenges and mentor superintendents during project delivery.
Field Audits & Performance Oversight
* Conduct regular field audits to evaluate compliance with company SOPs, quality standards, and safety practices.
* Provide clear feedback and actionable improvement recommendations to superintendents and project leadership.
* Track field performance trends and recommend strategic initiatives to address recurring challenges.
Qualifications
* 15+ years of progressive construction field leadership experience, with significant time served as a senior project superintendent on large-scale ($100M+) EPC, pharmaceutical, food & beverage, or similar process-industrial projects.
* Proven track record of improving field performance through training, process improvement, and leadership coaching.
* Strong working knowledge of construction means and methods, scheduling, safety, and quality control.
* Excellent communication and interpersonal skills, able to influence without direct authority.
* Ability to travel extensively to project sites across the continental United States
Skills & Competencies
* Influential leader able to win buy-in from experienced superintendents and project teams.
* Practical expert with hands-on knowledge and credibility earned through years of field experience.
* Change Champion that is passionate about continuous improvement and raising the bar on execution.
* Strategic thinker who understands both the big picture and the operational details.
Additional Information
All your information will be kept confidential according to EEO guidelines.
#LI-Remote
CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening.
CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails.
CRB offers a complete and competitive benefit package designed to meet individual and family needs.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening.
CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails.
CRB offers a complete and competitive benefit package designed to meet individual and family needs.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Director Field Construction Operations
Raleigh, NC jobs
CRB is a leading provider of sustainable Engineering, Architecture, Construction and Consulting solutions to the global life sciences and food and beverage industries. Our 1,100 employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a rich history of serving clients throughout the world, consistently striving for the highest standard of technical knowledge, creativity and execution.
Job Description
The Corporate Director of Field Construction Operations serves as the company-wide subject matter expert (SME) for field execution excellence, focusing on the performance, development, and consistency of project superintendents. This role is a key driver in elevating field leadership capability, standardizing best practices, and ensuring consistent, high-quality project delivery across all business units. While this position has no direct reports, it carries the full backing of executive leadership and the authority to influence and improve field operations at every project site.
This position offers flexibility to be remote with up to 75% travel
Field Leadership Development
* Assess current superintendents' skills and capabilities through site visits and one-on-one interactions.
* Participate in interviews with potential new hires for key superintendent positions.
* Develop individualized and group development plans to strengthen leadership, technical, and operational skills.
* Lead the creation and delivery of a company-wide Superintendent Training Program, incorporating both technical and leadership competencies.
Standards, Procedures & Best Practices
* Provide SME input into the development and continuous improvement of Standard Operating Procedures (SOPs) and execution standards for field operations.
* Ensure all superintendents are trained and aligned with company standards, safety protocols, and quality requirements.
* Benchmark internal and external best practices to maintain industry-leading field performance.
Project Support & Execution Planning
* Participate in preconstruction planning for large and complex projects, advising on site logistics, staffing, schedule feasibility, and constructability.
* Support site leadership during project mobilization to ensure effective field setup and alignment with execution plans.
* Act as a resource to troubleshoot field execution challenges and mentor superintendents during project delivery.
Field Audits & Performance Oversight
* Conduct regular field audits to evaluate compliance with company SOPs, quality standards, and safety practices.
* Provide clear feedback and actionable improvement recommendations to superintendents and project leadership.
* Track field performance trends and recommend strategic initiatives to address recurring challenges.
Qualifications
* 15+ years of progressive construction field leadership experience, with significant time served as a senior project superintendent on large-scale ($100M+) EPC, pharmaceutical, food & beverage, or similar process-industrial projects.
* Proven track record of improving field performance through training, process improvement, and leadership coaching.
* Strong working knowledge of construction means and methods, scheduling, safety, and quality control.
* Excellent communication and interpersonal skills, able to influence without direct authority.
* Ability to travel extensively to project sites across the continental United States
Skills & Competencies
* Influential leader able to win buy-in from experienced superintendents and project teams.
* Practical expert with hands-on knowledge and credibility earned through years of field experience.
* Change Champion that is passionate about continuous improvement and raising the bar on execution.
* Strategic thinker who understands both the big picture and the operational details.
Additional Information
All your information will be kept confidential according to EEO guidelines.
#LI-Remote
CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening.
CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails.
CRB offers a complete and competitive benefit package designed to meet individual and family needs.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening.
CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails.
CRB offers a complete and competitive benefit package designed to meet individual and family needs.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Director Field Construction Operations
Cincinnati, OH jobs
CRB is a leading provider of sustainable Engineering, Architecture, Construction and Consulting solutions to the global life sciences and food and beverage industries. Our 1,100 employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a rich history of serving clients throughout the world, consistently striving for the highest standard of technical knowledge, creativity and execution.
Job Description
The Corporate Director of Field Construction Operations serves as the company-wide subject matter expert (SME) for field execution excellence, focusing on the performance, development, and consistency of project superintendents. This role is a key driver in elevating field leadership capability, standardizing best practices, and ensuring consistent, high-quality project delivery across all business units. While this position has no direct reports, it carries the full backing of executive leadership and the authority to influence and improve field operations at every project site.
This position offers flexibility to be remote with up to 75% travel
Field Leadership Development
* Assess current superintendents' skills and capabilities through site visits and one-on-one interactions.
* Participate in interviews with potential new hires for key superintendent positions.
* Develop individualized and group development plans to strengthen leadership, technical, and operational skills.
* Lead the creation and delivery of a company-wide Superintendent Training Program, incorporating both technical and leadership competencies.
Standards, Procedures & Best Practices
* Provide SME input into the development and continuous improvement of Standard Operating Procedures (SOPs) and execution standards for field operations.
* Ensure all superintendents are trained and aligned with company standards, safety protocols, and quality requirements.
* Benchmark internal and external best practices to maintain industry-leading field performance.
Project Support & Execution Planning
* Participate in preconstruction planning for large and complex projects, advising on site logistics, staffing, schedule feasibility, and constructability.
* Support site leadership during project mobilization to ensure effective field setup and alignment with execution plans.
* Act as a resource to troubleshoot field execution challenges and mentor superintendents during project delivery.
Field Audits & Performance Oversight
* Conduct regular field audits to evaluate compliance with company SOPs, quality standards, and safety practices.
* Provide clear feedback and actionable improvement recommendations to superintendents and project leadership.
* Track field performance trends and recommend strategic initiatives to address recurring challenges.
Qualifications
* 15+ years of progressive construction field leadership experience, with significant time served as a senior project superintendent on large-scale ($100M+) EPC, pharmaceutical, food & beverage, or similar process-industrial projects.
* Proven track record of improving field performance through training, process improvement, and leadership coaching.
* Strong working knowledge of construction means and methods, scheduling, safety, and quality control.
* Excellent communication and interpersonal skills, able to influence without direct authority.
* Ability to travel extensively to project sites across the continental United States
Skills & Competencies
* Influential leader able to win buy-in from experienced superintendents and project teams.
* Practical expert with hands-on knowledge and credibility earned through years of field experience.
* Change Champion that is passionate about continuous improvement and raising the bar on execution.
* Strategic thinker who understands both the big picture and the operational details.
Additional Information
All your information will be kept confidential according to EEO guidelines.
#LI-Remote
CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening.
CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails.
CRB offers a complete and competitive benefit package designed to meet individual and family needs.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening.
CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails.
CRB offers a complete and competitive benefit package designed to meet individual and family needs.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.