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Senior Director jobs at Saviynt

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  • Director of Global Partner Operations

    Saviynt 4.4company rating

    Senior director job at Saviynt

    Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. The Director of Global Partner Operations will design and execute the operational framework to scale Saviynt's global partner ecosystem. This leader will drive partner operations and growth by enabling operational excellence across strategic alliances, channel partners, technology partners, and managed service providers. The role ensures seamless partner experiences, scalable processes, and alignment with Saviynt's business goals in the dynamic identity governance and cybersecurity market.WHAT YOU WILL BE DOING Develop and execute a global partner operations strategy aligned with Saviynt's growth and market expansion Goals Scale and optimize partner processes across Saviynt's diverse partner ecosystem, including VARs, system integrators, resellers, service providers, and tech partners. Oversee onboarding, enablement, and performance to maximize partner-driven revenue. Partner cross-functionally with sales, marketing, product, and CS to drive joint GTM strategies and co-selling efforts. Define and monitor KPIs, dashboards, and forecasting to track performance and ROI. Provide data-driven insights and recommendations to enhance partner efficiency and productivity. Guiding strategic decisions and process optimization Drive process improvement using data-driven decision-making and best practices. Represent Saviynt at industry events, with analysts, and executive forums to reinforce leadership in identity governance. BUSINESS IMPACT Accelerate global revenue by expanding and optimizing the partner ecosystem. Improve partner satisfaction, loyalty, and market reach. Ensure operational efficiency for a scalable, cloud-first subscription model. Drive innovation through alliances and integrations. Strengthen Saviynt's position as a leading identity governance provider. WHAT YOU BRING 7+ years of leadership in partner operations, channel management, and alliances within B2B SaaS, cybersecurity, and enterprise software Strong knowledge of partner programs, deal registration frameworks, partner rebates, co-selling methodologies, and other partner operating models Deep SaaS business model expertise; strong understanding of customer dynamics and market trends Skilled in defining and executing strategic GTM objectives to drive revenue and scalability Proven success optimizing GTM processes and solving complex sales challenges Proficient in data visualization and reporting tools such as Tableau, Power BI, and Looker Strong collaborator and influential leader across executive and cross-functional teams Track record of scaling global partner operations and driving measurable impact Experienced with modern digital partner tools and operational systems like Crossbeam, Impartner, Workspan, Tackle.io, and partner focused AI tools and capabilities. Expert in process improvement, operational strategy, and performance management Strong communicator with executive presence and stakeholder management skills Built and led high-performing, globally distributed teams Entrepreneurial and innovation-focused, with a continuous improvement mindset We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work that directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
    $85k-155k yearly est. Auto-Apply 60d+ ago
  • Senior Director of Product Strategy & Ecommerce

    Jaanuu 4.0company rating

    El Segundo, CA jobs

    Reports to: CFO FLSA Status: Exempt Summary/Impact: The Senior Director of Product Strategy & Ecommerce is a critical cross-functional leader responsible for defining, executing, and optimizing the company's product and digital commerce strategy. This role owns the end-to-end product lifecycle-from concept to go-to-market-and ensures that both physical and digital experiences drive growth, profitability, and brand equity. You will partner closely with Design, Development, Marketing, and Technology teams to build an integrated roadmap that connects product performance with ecommerce excellence. The ideal candidate combines creative vision with analytical rigor and thrives at the intersection of product, brand, and consumer experience. Key Responsibilities Product Strategy Lead development and execution of the overall product strategy, including product intent, attribution, and performance tracking. Build and maintain the Product Line Plan for both seasonal and core collections. Develop clear Product Briefs aligned with brand strategy, financial goals, and consumer needs. Own the Marketing Brief process-defining required levels of support, investment, and storytelling across channels. Establish and maintain the Product Launch Calendar & Cadence to align with business objectives. Set and monitor Gross Margin Targets and drive performance through pricing and assortment decisions. Conduct ongoing competitive landscape analysis to inform product and pricing strategies. Develop and execute a Pricing Strategy that maximizes profitability and market relevance. Partner with Design & Development on the Innovation Roadmap to bring new products to market. Co-lead the Inventory Investment & Buy Strategy with Planning. Collaborate with Brand & Design to define and refine target consumer profiles. Align with Marketing & Ecommerce on the Promotional Calendar to balance brand storytelling and revenue goals. Participate in fittings and product reviews to ensure product execution meets brief intent and KPIs. Oversee sample management needs for go-to-market and marketing purposes. Ecommerce Lead development of the Ecommerce strategy and forecast revenue targets across channels. Define and optimize landing page architecture, ensuring alignment with brand and performance goals. Own and implement the SEO strategy to drive organic traffic and visibility. Build and manage an A/B testing roadmap to improve conversion and user experience. Develop and maintain the site roadmap across key surfaces (Upper Funnel, Home Page, Landing Pages, PDPs). Own content and copy needs, ensuring storytelling and product information drive engagement and sales. Analyze ecommerce performance metrics (Conversion, Traffic, AOV, UPO, ASP, Return Rate, Bounce Rate, etc.) and report insights to leadership. Conduct user research, session tracking, and journey mapping to identify friction points and opportunities. Lead a direct report responsible for product setup, merchandising, campaign management, and site content execution. Partner with Marketing to manage the Digital P&L, optimizing revenue, spend, and profitability. Collaborate with Technology to guide the digital product lifecycle, from ideation to launch of site features and functions. Align with Marketing & Merchandising on the Promotional Calendar for campaigns and activations. Contribute to CRM strategy, ensuring seamless landing page flow and consumer engagement. Inform performance marketing and influencer strategies to enhance product storytelling and conversion. Requirements/Skills: 10+ years of progressive experience in product strategy, ecommerce, or merchandising within consumer goods, fashion, or lifestyle brands. Proven track record of driving revenue and margin growth through product and digital strategies. Deep understanding of ecommerce metrics, UX principles, and conversion optimization. Strong financial acumen, including experience managing P&Ls and gross margin targets. Exceptional cross-functional leadership and communication skills. Strategic thinker with the ability to execute tactically in a fast-paced environment. Experience leading and developing teams. Proficiency with ecommerce platforms (e.g., Shopify Plus, Salesforce Commerce Cloud) and analytics tools (e.g., Google Analytics, Looker, Tableau). Success in This Role Looks Like A cohesive and data-driven product line strategy that balances creativity, performance, and profitability. A highly optimized ecommerce experience that converts traffic efficiently and tells the brand story effectively. Strong alignment between Product, Marketing, Design, and Technology teams through shared roadmaps and KPIs. Consistent achievement of margin and revenue targets through strategic pricing, inventory management, and digital activation. Compensation for California applicants is $175,000 - $200,000.
    $175k-200k yearly 1d ago
  • Director of Operations

    Peraton 3.2company rating

    Springfield, VA jobs

    Operations Director - TSA (Enterprise IT Operations & Service Delivery) Clearance Required: U.S. Citizen, ability to obtain DHS EOD (Active Secret or higher preferred) The Operations Director will serve as the senior leader responsible for directing, stabilizing, and optimizing a large-scale, 24×7 enterprise IT operations environment in support of the Transportation Security Administration (TSA). This role oversees national service delivery functions, incident and event management, Tier 2-4 operations, enterprise monitoring, operational readiness, and the performance of mission-critical systems. The ideal candidate is a seasoned operations leader with deep experience managing enterprise O&M, multi-site IT operations, service desk performance, and high-availability environments across federal or highly regulated organizations. This position requires exceptional executive communication skills, technical acumen, team leadership, and the ability to operate effectively in a fast-paced, mission-critical federal support environment. Key Responsibilities Enterprise IT Operations Leadership Lead and direct a 24×7 enterprise operations organization supporting TSA's national mission systems. Provide hands-on leadership for incident, event, and outage management across multiple technology towers. Oversee Tier 2-4 technical teams to ensure rapid response, escalation handling, and issue resolution. Drive operational excellence through continuous monitoring, proactive problem identification, and service stability initiatives. Service Delivery & ITSM Excellence Manage Service Desk/Helpdesk workflows, queue performance, ticket prioritization, and escalation processes. Lead bridge calls for outages and major incidents, ensuring accurate real-time coordination and communication. Maintain strong adherence to ITIL/ITSM processes for incident, change, and problem management. Ensure transparency and quality through daily, weekly, and monthly operational reporting. Monitoring, Performance & Operational Readiness Oversee enterprise monitoring tools and dashboards to maintain full awareness of system health, service availability, and performance. Drive SLA/KPI compliance across all operational areas. Ensure systems, teams, and processes are fully prepared for audits, assessments, and operational demands. Develop and maintain continuity, COOP, and disaster recovery plans. Team Leadership & Workforce Development Lead, develop, and mentor a diverse technical workforce, including service desk specialists, systems engineers, network engineers, cybersecurity personnel, and cloud support staff. Foster a culture of accountability, quality, collaboration, and mission focus. Partner with TSA stakeholders and senior federal leadership to ensure alignment of technical capabilities to mission needs. Vendor, Budget & Contract Oversight Manage vendor relationships, contract performance, and SLA adherence. Oversee procurement, asset lifecycle management, and O&M planning. Support budget development, cost analysis, and financial forecasting for enterprise operations. Mission-Focused Execution Support mission-critical system access, identity, and availability requirements across TSA environments. Provide executive-ready briefings, operational updates, and incident summaries. Serve as the senior operations representative to TSA leadership, ensuring alignment of technology operations with DHS/TSA mission priorities. Required Qualifications U.S. Citizenship required; ability to obtain DHS EOD (active Secret or higher strongly preferred). Bachelor's degree in IT, Engineering, Cybersecurity, or related field. 10+ years of enterprise IT operations leadership, preferably in federal, DoD, or highly regulated environments. Strong experience leading 24×7 operations, incident and event management, and multi-tier technical teams. Demonstrated experience with enterprise monitoring tools (e.g., SCOM, SolarWinds, CloudWatch, vROPS). Expertise with ITIL/ITSM processes and service delivery management. Experience managing service desk/helpdesk operations and escalation workflows. Proven ability to communicate effectively at all organizational levels, including executives and government stakeholders. Preferred Qualifications Experience leading multi-site or nationwide O&M operations. Background managing large teams (50+), including mixed vendor/government/contract personnel. Strong understanding of Windows enterprise environments, Active Directory, virtualization, and cloud platforms. Familiarity with RMF, ATO processes, security hardening, and compliance frameworks. Experience with continuity planning, COOP, DR, and enterprise resilience. Experience with budget management, O&M cost forecasting, and vendor contract oversight. What Success Looks Like Stable, predictable, and high-performing TSA enterprise operations. Rapid and accurate event/incident response with strong communication. Improved SLA/KPI performance and operational transparency. High-functioning technical teams with strong collaboration and readiness. Clear, consistent reporting and trusted relationships with TSA leadership. Proactive detection, prevention, and mitigation of issues before they impact mission operations. If interested, please forward me your resume with security clearance and contact information soonest.
    $82k-139k yearly est. 1d ago
  • Director of Marketing, Demand Generation

    Avant-Garde Health 3.6company rating

    Boston, MA jobs

    Avant-garde Health is a mission-driven organization born out of Harvard Business School research led by Michael Porter and Bob Kaplan. Our software enables health systems, surgery centers, and physicians to understand the true cost and quality of surgical care, improve margins, and deliver better outcomes. We are recognized leaders in value-based healthcare, with work featured in Harvard Business Review and The Wall Street Journal , and are backed by leading venture investors including General Catalyst, Founder Collective, Fulcrum Equity Partners, and Tectonic Ventures. We are in a growth phase and seeking a marketing leader who can extend and accelerate that momentum by building a demand generation engine that consistently fills the pipeline with hospital and provider executives. Position Overview The Director of Marketing, Demand Generation will lead Avant-garde's marketing strategy with a singular focus: generating qualified leads from hospitals, health systems, and ASCs. This role is about creating a pipeline through executive engagement, event-driven marketing, and multi-channel campaigns. The ideal candidate has a proven track record of reaching and influencing healthcare executives (CEOs, CFOs, CMOs, COOs, and service line leaders) and can translate strategy into measurable lead generation results. This is a leadership position responsible for overseeing and building out the marketing team, reporting directly to the executive team and working in close partnership with sales, product, and customer success. Key Responsibilities Drive Pipeline Growth - Build and execute demand generation campaigns that consistently deliver qualified executive leads from hospitals, health systems, and ASCs. Lead Conference Strategy - Own pre-conference outreach, on-site presence, and post-event engagement to maximize ROI from industry events. Engage Healthcare Executives - Design marketing initiatives that resonate with CEOs, CFOs, CMOs, and other senior decision-makers. Run Multi-Channel Campaigns - Manage webinars, ABM programs, email, and digital channels to acquire and nurture leads. Measure & Optimize - Track KPIs across campaigns and events, report impact on pipeline, and continuously improve outcomes. Collaborate Across Teams - Partner with sales, product, and customer success to align marketing with company goals and ensure consistent execution. Qualifications Bachelor's degree required; advanced degree in marketing, communications, or public health a plus. Minimum 4-6 years of B2B marketing experience, with at least 3 years directly focused on healthcare provider organizations. Demonstrated success in engaging hospital and ASC executives and driving measurable pipeline growth. Experience in digital health, SaaS, or healthcare technology strongly preferred. Expertise with HubSpot and familiarity with Definitive Healthcare, ZoomInfo, and other marketing intelligence platforms. Entrepreneurial mindset with the ability to think strategically and execute tactically. Location & Travel Boston, MA preferred. Outstanding remote candidates will be considered. Travel approximately 15-25% of the year for conferences, client-facing events, and internal off-sites. Why Join Avant-garde Health This is a chance to oversee the marketing department, own our demand generation strategy, and play a central role in the continued growth of the company. We're looking for someone who's been a strong manager and now wants to roll up their sleeves, take full ownership of marketing initiatives, and directly impact pipeline creation. As Avant-garde scales rapidly, this role offers the opportunity to grow your career alongside the company.
    $115k-176k yearly est. 1d ago
  • Marketing Director

    Marius Pharmaceuticals 3.3company rating

    Raleigh, NC jobs

    Marius Pharmaceuticals is a patient‑centric healthcare company developing therapies for hypogonadism (Testosterone Deficiency). We focus on optimizing metabolic function, healthspan, and longevity, while addressing the burdens associated with Testosterone Deficiency through rational, practical, and innovative solutions. We are best known for KYZATREX , an FDA-approved oral testosterone therapy, designed to redefine how Testosterone Deficiency is treated. As a company, we thrive at the edge of innovation, moving quickly and decisively to change the standard of care and put patients first. For more, visit mariuspharma.com. Position Overview We are seeking a fast-moving, creative, and impact-driven Marketing Director to join our leadership team. This is a role for a builder-not a maintainer. The ideal candidate thrives in ambiguity, embraces a “run fast, break stuff, fix it better” mindset, and knows how to cut through complexity to deliver results. As an individual contributor and leader, you will move at startup speed to drive awareness, growth, and adoption of KYZATREX and Testosterone Deficiency as a critical health issue. You will set bold strategies, experiment rapidly, and execute with precision-balancing the discipline of a regulated industry with the urgency of a category-defining product. Primary Responsibilities • Run fast & drive impact: Execute bold marketing strategies with urgency-prioritizing outcomes over bureaucracy. • Build the category: Create massive awareness for Testosterone Deficiency and Testosterone as a metabolic hormone. • Position KYZATREX as #1: Make oral testosterone the default choice by highlighting its clear advantages over injections and creams. • Story tell at scale: Generate powerful content-video, audio, text, mixed media-that resonates with patients, physicians, and partners. • Leverage voices of authority: Activate senior management, patient advocates, and KOLs to amplify credibility and reach. • Experiment relentlessly: Test and learn across earned, owned, and paid channels- SEO, SEM, social, email, PR-with rapid iteration. • Demand data: Track KPIs obsessively, optimize campaigns on the fly, and report actionable insights to leadership and the board. • Collaborate, but push: Work with sales, regulatory, operations, and finance-but drive forward with urgency even when rules slow others down. • Expand reach: Identify new market opportunities (domestic & international) and move fast to capture them. What We're Looking For • A proven growth marketer who has built audiences and driven measurable results in high-stakes or regulated industries. • 7+ years of progressive marketing leadership, ideally including pharma, biotech, or consumer health. • Fluent in digital and social media platforms, with the ability to move from strategy to execution in the same day. • A creative disruptor who thinks beyond templates and finds new ways to win attention and loyalty. • Strong business acumen with the confidence to challenge assumptions and make tough calls. • Relentless bias for action-you move fast, adjust faster, and get things done. Why Join Us At Marius, you won't just market a product-you'll redefine a category. This is a role for someone who wants to leave a mark, move quickly, and help build a company from the ground up. Equal Employment Opportunity Statement Marius Pharmaceuticals is an equal-opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, age, veteran status/military status, disability, genetic information, or any other protected characteristic. This policy extends to all terms and conditions of employment.
    $76k-124k yearly est. 1d ago
  • Director of Marketplaces

    Naadam 3.9company rating

    New York, NY jobs

    About Us Naadam is redefining luxury by delivering the world's finest cashmere at an accessible price. Founded in 2013, with a vision to bring premium, sustainably made cashmere to the everyday wardrobe, we've built a brand that values innovation, transparency, and connection with our customers. At Naadam, we are dedicated to pushing limits, nailing the details, and delivering products that are built to last. We pride ourselves on combining quality, craftsmanship, and modern design to create timeless, versatile pieces that are soft AF! Job Summary Naadam is seeking a Director of Marketplaces to lead and manage our rapidly growing marketplaces business, with a specific focus on our Amazon 1P business across the U.S., Canada, and UK/EU. This role will own and oversee all Amazon activities-including sales, planning, merchandising, advertising, and select operational functions. As the key business owner for Naadam's Amazon partnership, the Director of Marketplaces is responsible for delivering sustainable growth while upholding brand integrity and operational excellence. The ideal candidate has direct experience at Amazon (retail/vendor management) or managing a premium or fashion brand's Amazon 1P business. Beyond Amazon, this role will manage Naadam's emerging marketplace businesses operated through Shopify x Mirakl Connect, including inventory strategy, promotions, financial planning, and profitable growth. They will also support the portfolio's presence on mass retailers such as Walmart and Target. This is a highly cross-functional leadership role requiring close partnership with teams across the organization to ensure marketplace performance aligns with Naadam's brand and financial objectives. While this position has no direct reports, it relies on strong collaboration, influence, and cross-team alignment. The role is also highly visible to senior leadership and includes ongoing executive reporting. Key Responsibilities Business & Financial Management Own the full P&L for Naadam's Amazon 1P business across the US, CA, and UK/EU. Develop annual sales and profitability plans aligned with company growth and EBITDA targets. Manage all Amazon POs, forecast demand, and track sell-through to maximize revenue and minimize overstock or chargebacks. Partner with Finance and Operations to monitor deductions, compliance issues, and recovery opportunities. Merchandising & Planning Lead seasonal assortment planning and line architecture for Amazon, balancing brand positioning with marketplace dynamics. Partner with Merchandising and Production to ensure timely launches and inventory availability. Lead assortment planning for other marketplaces and identify opportunities to clear aged inventory more efficiently and profitably. Monitor product performance to optimize pricing, promotions, and markdowns across all geographies. Marketing & Brand Management Manage all Amazon advertising (SPA, SBA, DSP), optimizing for ROAS and conversion. Oversee the Naadam Amazon Brand Store to ensure content, imagery, and storytelling align with Naadam's luxury positioning. Partner with Amazon Ads teams to build campaigns supporting profitable traffic and seasonal priorities. Pre-plan discounts and promotions, including a retail calendar for other key marketplaces. Analyze campaign data and run continuous improvement testing (A/B testing on PDPs, copy, and creative). Operations Partner with Production and Planning to align supply and demand and maintain optimal inventory levels. Work with fulfillment teams to prioritize PO fulfillment and resolve issues. Leverage Amazon Vendor Central tools and reporting to forecast replenishment and monitor performance metrics. Lead operational excellence initiatives to reduce chargebacks, improve shipping accuracy, and enhance vendor performance. Cross-Functional Leadership Serve as Naadam's primary liaison with Amazon's Vendor, Ads, and Retail teams. Act as the technical liaison with retailers on Shopify x Mirakl Connect, partnering with Sales on account relationships. Collaborate with Marketing, Operations, Finance, and Merchandising to drive cohesive go-to-market planning. Prepare and present performance updates, financials, and growth strategies to executive leadership. Skills Proven track record of driving profitable growth through strategic merchandising, advertising, and operational excellence. Advanced Excel and data analysis skills; strong ability to translate analytics into actionable insights. Exceptional collaboration and communication skills with experience leading cross-functional teams. Strong business acumen and P&L management capabilities. Passion for sustainable fashion, luxury products, and marketplace innovation. Qualifications 6-9 years of experience in retail, e-commerce, or marketplace management. Previous experience at Amazon or managing a premium/fashion business on the Amazon platform strongly preferred. Deep understanding of Amazon Vendor Central, retail analytics, Amazon brand stores, and Amazon advertising tools. Understanding of Shopify and experience working with integrators such as Mirakl Connect is preferred. Benefits Paid Vacation Health Insurance 401k Plan Hybrid Work - Employees are required to be in the office at least 3 days a week, Monday, Wednesday, and Thursday Salary: $ 150,000
    $94k-186k yearly est. 4d ago
  • Director of Customer Operations

    Crusoe 4.1company rating

    San Francisco, CA jobs

    Job Description Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure. About this Role: The Director of Customer Operations will be the strategic and technical backbone of the Customer Organization, responsible for driving operational excellence, efficiency, and scale across the entire customer journey. This role directly manages the systems, data, processes, and programs that enable our Customer Success Managers (CSMs) to maximize customer value and drive advocacy. The ideal candidate is a process architect, a Gainsight expert, and a hands-on data analyst. What You'll Be Working On: You will lead the strategy and execution across four critical operational verticals: 1. Customer Enablement and Adoption Content Strategy: Partner with Product and Marketing teams to define the enablement roadmap, ensuring customers have timely access to the resources needed for maximum adoption and usage. Training Programs: Implement and track customer-facing training and enablement adoptions (e.g., certifications, knowledge base usage). Efficacy Measurement: Develop metrics (e.g., content usage, time-to-value, decreased support tickets) to prove the ROI of customer enablement initiatives. 2. Reporting, Tooling, and Data Focus Business Analyst Role: Act as the lead Business Analyst for Customer Success, deeply evaluating the current tool stack (e.g., Salesforce, Gainsight, BI tools) and recommending tooling and automation solutions to improve CSM efficiency. Data Integrity & KPIs: Define and manage core Customer Success KPIs (e.g., Net Revenue Retention, Churn, Customer Lifetime Value, Health Score). Ensure data accuracy across all platforms. Advocacy Tooling: Design and deploy systems and processes for customer reference programs, testimonials, and case studies, specifically by implementing tooling for the customer to drive advocacy and maximize the pool of satisfied promoters. What You'll Bring to the Team: 10+ years of experience in Customer Experience, Cloud Operations, or Support leadership, ideally in IaaS, AI infrastructure, or enterprise cloud environments. Proven track record building or scaling Customer Operations in a fast-growth technical setting. Strong technical fluency in cloud platforms (GPU, compute, networking, storage) and ability to collaborate effectively with Engineering and SRE teams. Excellent communication and storytelling skills - capable of translating complex operational data into clear insights for executive audiences. Build and scale the global Customer Operations organization, Education, and Analytics. Define the customer journey from onboarding through renewal; create playbooks, CTAs, and lifecycle automation to ensure proactive engagement. Oversee data pipelines and dashboards (Zendesk, Gainsight, BigQuery,, etc.) to provide visibility into customer health, incidents, and sentiment. Benefits: Industry competitive pay Restricted Stock Units in a fast growing, well-funded technology company Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents Employer contributions to HSA accounts Paid Parental Leave Paid life insurance, short-term and long-term disability Teladoc 401(k) with a 100% match up to 4% of salary Generous paid time off and holiday schedule Cell phone reimbursement Tuition reimbursement Subscription to the Calm app MetLife Legal Company paid commuter benefit; $300/month Compensation Range Compensation will be paid in the range of up to $190,000-$237,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
    $151k-210k yearly est. 26d ago
  • Director of Customer Operations

    Crusoe 4.1company rating

    San Francisco, CA jobs

    Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure. About this Role: The Director of Customer Operations will be the strategic and technical backbone of the Customer Organization, responsible for driving operational excellence, efficiency, and scale across the entire customer journey. This role directly manages the systems, data, processes, and programs that enable our Customer Success Managers (CSMs) to maximize customer value and drive advocacy. The ideal candidate is a process architect, a Gainsight expert, and a hands-on data analyst. What You'll Be Working On: You will lead the strategy and execution across four critical operational verticals: 1. Customer Enablement and Adoption Content Strategy: Partner with Product and Marketing teams to define the enablement roadmap, ensuring customers have timely access to the resources needed for maximum adoption and usage. Training Programs: Implement and track customer-facing training and enablement adoptions (e.g., certifications, knowledge base usage). Efficacy Measurement: Develop metrics (e.g., content usage, time-to-value, decreased support tickets) to prove the ROI of customer enablement initiatives. 2. Reporting, Tooling, and Data Focus Business Analyst Role: Act as the lead Business Analyst for Customer Success, deeply evaluating the current tool stack (e.g., Salesforce, Gainsight, BI tools) and recommending tooling and automation solutions to improve CSM efficiency. Data Integrity & KPIs: Define and manage core Customer Success KPIs (e.g., Net Revenue Retention, Churn, Customer Lifetime Value, Health Score). Ensure data accuracy across all platforms. Advocacy Tooling: Design and deploy systems and processes for customer reference programs, testimonials, and case studies, specifically by implementing tooling for the customer to drive advocacy and maximize the pool of satisfied promoters. What You'll Bring to the Team: 10+ years of experience in Customer Experience, Cloud Operations, or Support leadership, ideally in IaaS, AI infrastructure, or enterprise cloud environments. Proven track record building or scaling Customer Operations in a fast-growth technical setting. Strong technical fluency in cloud platforms (GPU, compute, networking, storage) and ability to collaborate effectively with Engineering and SRE teams. Excellent communication and storytelling skills - capable of translating complex operational data into clear insights for executive audiences. Build and scale the global Customer Operations organization, Education, and Analytics. Define the customer journey from onboarding through renewal; create playbooks, CTAs, and lifecycle automation to ensure proactive engagement. Oversee data pipelines and dashboards (Zendesk, Gainsight, BigQuery,, etc.) to provide visibility into customer health, incidents, and sentiment. Benefits: Industry competitive pay Restricted Stock Units in a fast growing, well-funded technology company Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents Employer contributions to HSA accounts Paid Parental Leave Paid life insurance, short-term and long-term disability Teladoc 401(k) with a 100% match up to 4% of salary Generous paid time off and holiday schedule Cell phone reimbursement Tuition reimbursement Subscription to the Calm app MetLife Legal Company paid commuter benefit; $300/month Compensation Range Compensation will be paid in the range of up to $190,000-$237,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
    $151k-210k yearly est. Auto-Apply 55d ago
  • Director of Customer Success - AI

    Uniphore 4.5company rating

    New York, NY jobs

    Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: As a member of Uniphore's Customer Success team, the Director of AI Customer Success will serve as a strategic advisor to enterprise clients. This role blends executive-level client engagement, AI expertise, and a deep consulting background to ensure successful delivery, adoption, and long-term value realization of AI solutions. success capabilities. This role bridges the gap between technical capabilities and business needs, ensuring customers achieve their goals and maximize their return on investment. Key Responsibilities: The Director of AI Customer Success will be the primary point of contact for Uniphore's Enterprise Customers. In this role you will lead customer strategy by focusing on and following key facets of Customer Success Journey: * Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate and customer health score. Work with Product and platform teams to improve SaaS telemetry and gain real time understanding of the pulse of the customer. * Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills. * Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization. * Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions. * Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives. * Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement. * Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews. * Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact. * Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies. * Provide feedback to product teams to influence the roadmap based on client needs and industry trends. * Championing the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation. * This role will report to U.S. VP of Customer Success. Required Qualifications: * 10+ years of experience in consulting, customer success, or professional services, with a focus on enterprise technology solutions. * 5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity. * 5+ years' experience engaging end users through C-Suite Executives, in both casual and formal professional settings. * Consistent record of accomplishment in delivering ROI, exceeding retention, customer satisfaction, and advocacy targets. * Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder engagements, and delivering measurable outcomes. * Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail where AI has significant business impact. * Proven Track record of AI Consultancy and driving growth and adoption of SAAS solutions. * Deep understanding of AI solution architectures, business applications of AI, and change management related to AI adoption. * Strong strategic thinking, executive communication, and client-facing presence. * Experience working with cloud platforms (AWS, Azure, GCP) and AI services (e.g., OpenAI, TensorFlow, Hugging Face, etc.). * Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks. * Exceptional organizational, presentation, and communication skills, both verbal and written * Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities * Bachelor's or master's degree in business, Computer Science, Engineering, Data Science, or related field; MBA or advanced degree preferred. * Ability to travel at least 25% of the time. * This role will report to the U. S. Vice President of Customer Success. Preferred Qualifications: * You help enterprises do more than just adopt AI-you help them transform. With a solid foundation in AI strategy, implementation, and optimization, you have guided large organizations through complex, cross-functional journeys. Whether it is customer experience, operations, sales, or back office, you know how to apply AI to create measurable value. * You connect technology to significant business outcomes. You do not speak in abstract models-you speak in ROI. You have designed AI solutions that drive efficiency, boost revenue, reduce costs, and improve decision-making. You understand enterprise KPIs and how to align AI capabilities with what matters most to the C-suite. * You have been the strategic advisor in the room. You have worked closely with business and technical leaders to uncover AI opportunities, build roadmaps, and lead large-scale change. You are comfortable navigating stakeholder complexity and influencing across IT, operations, marketing, and product teams. * You understand how AI gets delivered. From conversational AI and workflow automation to predictive analytics and emotion AI, you know what it takes to design, integrate, and scale AI solutions within complex enterprise systems * You know adoption is just the beginning. You partner with customers beyond implementation-monitoring performance, driving continuous improvement, and uncovering new use cases. You help enterprises turn AI from a pilot project into a core part of how they operate and grow. Hiring Range: $186,900 - $257,000 - for Primary Location of USA - NY - New York The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto, USA - NY - New York Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************
    $186.9k-257k yearly 11d ago
  • Chief Philanthropy Officer

    Neighbor 4.3company rating

    San Diego, CA jobs

    Father Joe's Villages is pleased to be working with Blair Search Partners to find a Chief Philanthropy Officer to join our team. Since our founding over 75 years ago, we have focused passionately on our mission of preventing and ending homelessness, one life at a time. As Southern California's largest homeless services provider, Father Joe's Villages is a beacon of hope and a steadfast presence in the lives of those facing homelessness in San Diego. With a dedicated team of 500 staff and an annual operating budget of $76. 7M, our programs positively impact the lives of over 15,000 individuals annually, including the 2,000 clients we house nightly through our network of shelters and housing programs.
    $129k-204k yearly est. Auto-Apply 7d ago
  • Senior Director, GTM Strategy and Planning

    Klaviyo 4.2company rating

    San Francisco, CA jobs

    About the Role At Klaviyo, we empower creators to own their growth. We're looking for a Senior Director of Go-To-Market (GTM) Strategy & Planning to help us unlock our next phase of growth across product lines, customer segments, and global markets. In this highly strategic role, you'll drive GTM planning across the entire customer lifecycle-from acquisition to retention-ensuring we're aligned, efficient, and always putting the customer first. You'll work cross-functionally with senior leaders in Sales, Marketing, Customer Success, Product, and Finance to define the GTM vision and operationalize it at scale. This role also plays a key part in preparing materials for board meetings and driving the company's operating cadence, ensuring strategic priorities are translated into execution and tracked with rigor. The ideal candidate combines strategic thinking, operational excellence, and a deep understanding of high-velocity SaaS business models. How You'll Make a Difference * Set the GTM Vision: Lead the development of Klaviyo's integrated GTM strategy in partnership with Sales, Marketing, and Customer Success leadership. * Drive Strategic Planning: Co-own the annual and long-range planning processes with Product and Finance, aligning GTM motions and Product strategy to corporate objectives and customer needs. * Lead GTM Forecasting & Modeling: Oversee the development and management of GTM-related forecasting models (e.g., revenue, pipeline, customer lifetime value) to ensure accuracy, support financial planning, and provide a reliable view of the business outlook. * Operationalize the Business: Define and manage Klaviyo's GTM operating cadence-including QBRs, business reviews, planning cycles, and key executive touchpoints. * Support Executive & Board Engagement: Lead preparation of GTM content for board meetings, exec offsites, and company-wide strategic updates-ensuring alignment, clarity, and impact. * Enable High-Impact Execution: Translate strategic initiatives into executional roadmaps that deliver measurable impact across pipeline, revenue, and customer outcomes. * Monitor and Optimize Performance: Define KPIs, analyze data to identify trends, gaps, and opportunities for improvement, perform root cause analyses and develop action plans for remediation. * Inform Investment Decisions: Partner with Finance to build business cases for new initiatives, segment expansion, territory design, and headcount planning. * Lead Cross-Functional Workstreams: Drive alignment and execution across GTM programs including pricing & packaging, product & feature launches, and international expansion. * Mentor & Scale the Team: Lead and grow a high-performing team of GTM strategists, analysts, and planners. * AI-First: You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Who You Are * 15+ years of experience in GTM strategy, revenue operations, management consulting, or a similar role in a high-growth SaaS environment. * Experience owning GTM or business operating cadences at scale-quarterly reviews, planning and forecasting processes, and board-level reporting. * Strong grasp of SaaS economics and the customer lifecycle-from lead to loyal advocate. * Proven success leading complex, cross-functional initiatives with executive visibility and measurable impact. * Analytical mindset with fluency in data-comfortable diving into metrics to extract insights and tell compelling stories. * Demonstrated ability to take initiative and manage multiple, complex, competing priorities. * Superb people and leadership skills and ability to drive large-scale change management. * Comfortable navigating ambiguity and driving clarity in fast-paced environments. * Exceptional communication skills-clear, concise, and effective with stakeholders across all levels. * Transformed workflows by putting AI at the center, building smarter systems and ways of working from the ground up. * Experience with Salesforce, Tableau, SQL, or similar tools is a plus. * MBA or relevant advanced degree is a plus, but not required. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here
    $145k-209k yearly est. Auto-Apply 40d ago
  • Director of Customer Success

    Kiddom 4.0company rating

    Philadelphia, PA jobs

    Kiddom is redefining how technology powers learning. We combine world-class curriculum with cutting-edge AI and modern SaaS infrastructure to help schools deliver truly personalized education at scale. Our platform equips educators with real-time insights and flexible tools, enabling them to focus on what matters most-driving student growth and equity. We're not just building technology; we're driving innovation in an industry ready for transformation. At Kiddom, team members sit at the center of this effort, collaborating across engineering, design, research, and education to create experiences that push boundaries and unlock new possibilities for learners and educators alike. If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative. We're not just building ed-tech; we're disrupting an industry that's been slow to innovate. At Kiddom, Customer Success Leaders sit at the center, partnering with district administrators, school leaders, and educators to ensure technology translates into meaningful outcomes. By aligning closely with product, engineering, and GTM teams, they design and deliver onboarding, training, and support experiences that drive adoption, retention, and long-term impact in classrooms. If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative.You will: Define the vision for customer success - Build and scale a strategy that ensures districts, schools, and educators achieve measurable outcomes with Kiddom. Drive adoption and retention - Partner with GTM, product, and curriculum teams to ensure customers not only implement Kiddom successfully but continue to expand their usage over time. Lead with impact - Shape programs that connect educators to insights, training, and support that translate into student growth and district-wide success. Build and scale a high-performing team - Recruit, develop, and coach a team of customer success managers and support specialists to deliver exceptional experiences. Transform onboarding and implementation - Reimagine how schools and districts adopt Kiddom, building streamlined, data-informed workflows that accelerate time-to-value. Champion the voice of the customer - Act as a critical partner to product and engineering, ensuring customer needs and feedback shape the roadmap. Operationalize success metrics - Define KPIs for adoption, engagement, retention, and NPS, ensuring data-driven visibility into team and customer performance. Represent Kiddom with senior district leaders - Build trusted partnerships with superintendents, administrators, and decision-makers, positioning Kiddom as a strategic partner. What we're looking for: 10+ years of experience in customer success, account management, or related roles, with at least 5 years leading teams in a SaaS environment. Proven track record driving adoption, retention, and expansion at scale in K-12, ed-tech, or similarly complex enterprise SaaS markets. Strong leadership and coaching abilities-you've built and scaled teams that consistently exceed targets and delight customers. Operational rigor-you can design systems, playbooks, and processes that bring clarity and consistency to a fast-moving environment. Executive presence-you're comfortable engaging with district and school leaders, building credibility and trust. Exceptional cross-functional influence-you can align customer success with product, engineering, curriculum, and GTM strategies. Passion for impact-you care deeply about education and want to shape technology that improves equity and outcomes for students. $100,000 - $160,000 a year Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process. What we offer:Full time permanent employees are eligible for the following benefits from their first day of employment: * Competitive salary* Meaningful equity* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance* One Medical membership (in participating locations)* Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.* 10 paid sick days per year (pro rated depending on start date)* Paid holidays* Paid bereavement leave* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.* Commuter and FSA plans Equal Employment Opportunity PolicyKiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.
    $100k-160k yearly Auto-Apply 60d+ ago
  • Regional Operations Director - Field (Remote PST)

    Pair 4.4company rating

    Remote

    Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity The Regional Operations Director - Field oversees the full operational performance of your assigned region. You will manage a large, distributed field team delivering Enhanced Care Management and community-based care, ensuring your region meets its financial targets, visit expectations, quality standards, and plan-driven requirements. This role requires a strong operator who can balance strategic thinking with hands-on execution. You will identify performance gaps early, use data to guide decisions, and work cross-functionally with Product, Central Operations, Quality/Compliance, Finance, and Recruiting to remove barriers and support scale. You will serve as the operational point of accountability for your region and ensure consistent, reliable, high-quality field execution. This role reports into the SVP of Operations. Internally this role is referred to as Regional General Manager. What You'll Do Lead and develop a high-performing field team (LCMs, RNs, BHCMs), ensuring clear expectations, consistent accountability, and strong performance management Manage operational and financial performance for your region, including OpEx oversight, productivity, workforce planning, and cost-to-serve targets Monitor enrollment, caseload distribution, visit volumes, documentation quality, and program adherence to ensure reliable, high-quality execution Build and maintain regional operating rhythms, dashboards, SOPs, and performance routines that support scale and consistency across the field Partner closely with Product, Central Operations, Quality/Compliance, Finance, and Recruiting teams to remove operational barriers, improve workflows, and support regional growth Operationalize health plan requirements and ensure alignment with internal processes, documentation standards, and program expectations Prepare and share data-driven insights on performance, resourcing, and risks; escalate issues early and drive solutions collaboratively Support hiring, onboarding, and talent development across your region in partnership with Recruiting and People Ops Maintain full compliance with ECM, health plan, and internal quality requirement What You'll Need 5-7+ years years of experience leading operations or regional teams in a high-growth, service-delivery environment; healthcare or Medicaid program experience is a strong plus Experience leading large, distributed field or clinical teams Proven success managing regional or multi-site operational and financial performance Strong understanding of Medicaid populations, plan operations, or value-based care models preferred Data-driven operator with experience using dashboards, metrics, and forecasting to guide decision-making Excellent communication, problem-solving, and cross-functional collaboration skills Comfort working in a fast-paced, evolving environment with changing program requirement Because We Value You Competitive salary: $130,000 - $145,000 (depending on experience) Equity compensation package Flexible vacation policy - take the time you need to recharge Comprehensive health, vision & dental insurance $50 employer contribution to active HSA accounts 401k through Guideline Life insurance and AD&D Work entirely from the comfort of your own home Monthly $100 work from home expense stipend We provide the equipment needed for the role Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of ***************** emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!
    $130k-145k yearly Auto-Apply 22d ago
  • Regional Operations Director - Field (Remote PST)

    Pair Team 4.4company rating

    Los Angeles, CA jobs

    At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity The Regional Operations Director - Field oversees the full operational performance of your assigned region. You will manage a large, distributed field team delivering Enhanced Care Management and community-based care, ensuring your region meets its financial targets, visit expectations, quality standards, and plan-driven requirements. This role requires a strong operator who can balance strategic thinking with hands-on execution. You will identify performance gaps early, use data to guide decisions, and work cross-functionally with Product, Central Operations, Quality/Compliance, Finance, and Recruiting to remove barriers and support scale. You will serve as the operational point of accountability for your region and ensure consistent, reliable, high-quality field execution. This role reports into the SVP of Operations. Internally this role is referred to as Regional General Manager. What You'll Do Lead and develop a high-performing field team (LCMs, RNs, BHCMs), ensuring clear expectations, consistent accountability, and strong performance management Manage operational and financial performance for your region, including OpEx oversight, productivity, workforce planning, and cost-to-serve targets Monitor enrollment, caseload distribution, visit volumes, documentation quality, and program adherence to ensure reliable, high-quality execution Build and maintain regional operating rhythms, dashboards, SOPs, and performance routines that support scale and consistency across the field Partner closely with Product, Central Operations, Quality/Compliance, Finance, and Recruiting teams to remove operational barriers, improve workflows, and support regional growth Operationalize health plan requirements and ensure alignment with internal processes, documentation standards, and program expectations Prepare and share data-driven insights on performance, resourcing, and risks; escalate issues early and drive solutions collaboratively Support hiring, onboarding, and talent development across your region in partnership with Recruiting and People Ops Maintain full compliance with ECM, health plan, and internal quality requirement What You'll Need 5-7+ years years of experience leading operations or regional teams in a high-growth, service-delivery environment; healthcare or Medicaid program experience is a strong plus Experience leading large, distributed field or clinical teams Proven success managing regional or multi-site operational and financial performance Strong understanding of Medicaid populations, plan operations, or value-based care models preferred Data-driven operator with experience using dashboards, metrics, and forecasting to guide decision-making Excellent communication, problem-solving, and cross-functional collaboration skills Comfort working in a fast-paced, evolving environment with changing program requirement Because We Value You Competitive salary: $130,000 - $145,000 (depending on experience) Equity compensation package Flexible vacation policy - take the time you need to recharge Comprehensive health, vision & dental insurance $50 employer contribution to active HSA accounts 401k through Guideline Life insurance and AD&D Work entirely from the comfort of your own home Monthly $100 work from home expense stipend We provide the equipment needed for the role Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!
    $130k-145k yearly 22d ago
  • Senior Director, AI Research

    Dataminr 4.7company rating

    Remote

    See yourself at Dataminr Dataminr is searching for a visionary Senior Director of AI Research to lead and inspire an interdisciplinary team of Research Scientists. This pivotal role demands a leader who can drive cutting-edge research initiatives in NLP, LLMs, and Deep Learning, translating these advancements into real-world, scalable AI-driven products. We are seeking a candidate with a profound research background and a proven ability to manage and mentor scientific teams effectively. Experience overseeing the development and delivery of AI products, from conception through to implementation, is essential. This US-based position offers the flexibility of remote work or can be based in our dynamic New York City office. AI Innovation at Dataminr Working at Dataminr you'll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold. Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here. Agentic AI: we recently launched our Agentic AI capability, what we're calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what's happening on the ground. Learn more here Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here. The opportunity Lead a growing, interdisciplinary team of AI scientists and engineers performing research to advance the state of the art and solve specific problems at scale across our many research areas (ie. Deep Learning, Natural Language Processing, Computer Vision, Multimodal, Knowledge Graphs, Recommendation, Search) Provide technical direction for multiple projects, thought leadership, and operational support (by connecting the right dots and helping serve as a liaison between various stakeholders including product, engineering, & design, etc.). Work closely with various members of the executive leadership team to ensure alignment of projects and solutions. Contribute to the research community and demonstrate thought leadership via talks, publications in top tier venues, participation in program committees, etc. Excel in placing a human-centered focus on the work (context, end-user impact, etc), finding solutions that work in practice and have significant impact. What you bring At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed. Ph.D. in Computer Science or related field At least 5 years of management experience in an industrial research environment. Experience with using AI to enable world class products in the real world Outstanding publication record (AAAI, ACL, CVPR, ICLR, ICML, KDD, NeurIPS, WWW, etc.). Deep technical understanding of the latest learning algorithms and toolkits (deep learning, LLMs, etc.) #LI-BM #LI-REMOTE About Dataminr At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr's groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr's platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts. Founded in 2009, we have pioneered the world's first real-time event detection platform, long before the recent Gen AI ‘boom.' Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe. As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits here. We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more. We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities. The annual base salary range for this position is $196,800 - $289,000. You will also be eligible to receive a discretionary bonus and Company equity. Actual salary will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience. Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status. Dataminr will collect and process your personal data. All personal data will be processed in accordance with applicable data protection laws. Please see Dataminr's candidate privacy notice available here. By providing your details and applying via our careers website, you acknowledge that you have read our candidate privacy notice. If you have any queries, please contact the People Team at *************** or privacy@dataminr.com .
    $196.8k-289k yearly Auto-Apply 60d+ ago
  • Director, Content Marketing

    Saviynt 4.4company rating

    Senior director job at Saviynt

    Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit **************** Saviynt is redefining what it means to secure identity in the AI era. We help the world's largest organizations protect people, systems, and data across every cloud, every identity, and every interaction. Are you ready to build and scale a best-in-class content engine from the ground up? We're looking for a hands-on, strategic, and creative Content Marketing Leader to join Saviynt. This isn't just about managing a team; it's about being the chief architect and champion for a new content culture. About the Role:This person will develop programs that elevate awareness, fuel demand, and bring our brand voice to life across every channel, from thought leadership and SEO-driven content to integrated campaigns and social storytelling.This is a highly collaborative role, partnering closely with Product Marketing, Integrated Marketing, Social, and Creative to create an ecosystem of content that engages audiences and drives measurable impact. You'll also play a pivotal role in shifting the company mindset from a deeply product-oriented culture to one that embraces the power of storytelling, expertise, and trust over feature lists and sales pitches.Your Mission: Lead the Content Revolution at Saviynt You'll be pivotal in shifting our company mindset from a deeply product-oriented culture to one that embraces the power of storytelling, expertise, and trust over feature lists and sales pitches. You will be the force that elevates awareness, fuels demand, and brings our brand voice to life across every channel. The Impact You'll Drive: Build & Own the Strategy: Define and execute Saviynt's content marketing function, setting strategy, processes, and priorities from scratch. Be the Storyteller: Partner with Product Marketing to translate technical expertise into compelling narratives, thought leadership, and campaign content that resonates with our audience. Fuel Demand: Collaborate with Integrated and Digital Marketing to create high-impact, optimized content journeys-from ungated thought leadership to gated lead-gen assets-that drive engagement and support global SEO/GEO strategies. Lead with Data: Bring a data-driven mindset to define KPIs, measure impact, and continuously optimize content performance based on intent signals. Grow the Team: Develop and manage a high-performing team of writers and content creators, while also writing and creating content yourself. What We Need You to Bring: 7+ years of B2B technology marketing experience with at least 3 years in a content leadership role. Proven ability to connect marketing, product, and sales to create cohesive, audience-first narratives. Deep understanding of SEO, content strategy, and the evolving B2B funnel (including buying groups and intent signals). Strong writing and editing instincts-you know what makes a story resonate and drive engagement.u If you are a driven, marketing-obsessed leader ready to take on this challenge and champion the audience-first approach, we want to hear from you. Show us what you've built. Please share a link to your portfolio or examples of your work that demonstrate your strategic content leadership and storytelling impact in B2B tech. Ready to get started?If required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
    $109k-161k yearly est. Auto-Apply 56d ago
  • Director of Research and Development

    Podimetrics 4.2company rating

    Somerville, MA jobs

    Job Title Director of Research and Development Division/Department Device R&D Location Somerville, MA Reports to Chief Technology Officer Key Relationships Senior Leadership, Quality/Regulatory, Marketing, Manufacturing, Clinical Affairs, Healthcare Economics About Podimetrics: Podimetrics is a virtual care management company dedicated to preventing diabetic amputations, one of the most debilitating and costly complications of diabetes. Podimetrics earns high engagement rates from patients and allows clinicians to achieve unparalleled outcomes - keeping vulnerable patients healthy at home and saving limbs, lives, and money. Founded in 2011 by a physician and engineers from MIT and Harvard, Podimetrics is headquartered in Somerville, MA and has a growing team of passionate and mission-driven individuals devoted to improving the lives of patients with diabetes everywhere. Core Values: People First: We care for our people: team, patients, clinicians & health plans, and stockholders. Equity Through Diversity: We commit to fostering an inclusive work environment where ideas come from all people to best meet the diverse needs of those we serve. Empathy & Compassion: We seek to understand and take action to improve. Respectful Candor: We are direct in communication and work to create an environment where all can share their perspectives without risk of repercussions. Active Curiosity: We are deeply curious, always striving to learn more and do better. Resourcefulness: We are deliberate in our investment of team and capital, creating opportunity regardless of resources. Do the Right Thing: We do the right thing, consistent with our values, even when it is challenging. Enjoy the Ride: We are going to have a lot of fun doing it. Role Description: The Director of Research and Development will be responsible for developing and launching new devices to expand the Podimetrics patient monitoring portfolio and serve a broader range of patients with Diabetes and related complications. The ideal candidate has broad experience managing teams to research, design, and transfer patient monitoring devices to production, is knowledgeable about FDA-regulated design and development processes, is comfortable in a fast-paced and rapidly growing business, and is passionate about patient care. This is an on-site position based in the Somerville, MA office. Podimetrics has implemented a COVID-related policy for employee safety and requires all staff based at the office to be fully vaccinated. The role comes with a strong base salary, bonus, and equity structure. Responsibilities: Oversee development of new remote patient monitoring devices to broaden the range of patients served by Podimetrics. Build new device design and development team and develop a culture of accountability and excellence within the team. Collaborate with Sales, Marketing, Clinical Affairs, and Healthcare Economics teams to understand customer needs. Identify opportunities to test, learn, and validate assumptions throughout development processes, leveraging interviews and small-scale experiments to drive development decisions. Execute and document planning, risk analysis, design requirements, detailed mechanical, electrical, and software design to achieve requirements, human factors, V&V, and transfer to manufacturing. Follow FDA-compliant design controls and product development processes. Coordinate with Software to integrate monitoring data into software infrastructure. Team with Regulatory and Clinical Affairs to achieve FDA-clearance to market new products. Develop and coordinate establishment of efficient manufacturing processes for the new product. Support continuous improvement of quality and reliability for the existing SmartMat. Identify, in conjunction with commercial, clinical, and leadership teams, opportunities for new products and lead early technology development to support future growth. Qualifications: Bachelor of Science Degree in Engineering required, Master's degree preferred 5+ years' experience of technical leadership experience developing Class 1 or Class 2 medical devices with mechanical, electrical, and software components Experience with FDA GMP, GLP and design controls and compliance to ISO 13485: 2016 Experience leading diverse and multidisciplinary teams Competencies: The successful candidate will embody the following competencies: Organization and planning: plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities. Ability to hire and develop excellent people. Analytical skills: able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights. Attention to detail: does not let important details slip through the cracks or derail a project. Persistence: demonstrates tenacity and willingness to go the distance to accomplish success. Creativity/Innovation: generates new and innovative approaches to problems. Communication: speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including email. Leadership: Uphold the values of the company and motivate others to follow their example in contributing to the shared mission with excellence. Podimetrics is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
    $127k-184k yearly est. 60d+ ago
  • Director Field Construction Operations

    CRB Group, Inc. 4.1company rating

    Boston, MA jobs

    CRB is a leading provider of sustainable Engineering, Architecture, Construction and Consulting solutions to the global life sciences and food and beverage industries. Our 1,100 employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a rich history of serving clients throughout the world, consistently striving for the highest standard of technical knowledge, creativity and execution. Job Description The Corporate Director of Field Construction Operations serves as the company-wide subject matter expert (SME) for field execution excellence, focusing on the performance, development, and consistency of project superintendents. This role is a key driver in elevating field leadership capability, standardizing best practices, and ensuring consistent, high-quality project delivery across all business units. While this position has no direct reports, it carries the full backing of executive leadership and the authority to influence and improve field operations at every project site. This position offers flexibility to be remote with up to 75% travel Field Leadership Development * Assess current superintendents' skills and capabilities through site visits and one-on-one interactions. * Participate in interviews with potential new hires for key superintendent positions. * Develop individualized and group development plans to strengthen leadership, technical, and operational skills. * Lead the creation and delivery of a company-wide Superintendent Training Program, incorporating both technical and leadership competencies. Standards, Procedures & Best Practices * Provide SME input into the development and continuous improvement of Standard Operating Procedures (SOPs) and execution standards for field operations. * Ensure all superintendents are trained and aligned with company standards, safety protocols, and quality requirements. * Benchmark internal and external best practices to maintain industry-leading field performance. Project Support & Execution Planning * Participate in preconstruction planning for large and complex projects, advising on site logistics, staffing, schedule feasibility, and constructability. * Support site leadership during project mobilization to ensure effective field setup and alignment with execution plans. * Act as a resource to troubleshoot field execution challenges and mentor superintendents during project delivery. Field Audits & Performance Oversight * Conduct regular field audits to evaluate compliance with company SOPs, quality standards, and safety practices. * Provide clear feedback and actionable improvement recommendations to superintendents and project leadership. * Track field performance trends and recommend strategic initiatives to address recurring challenges. Qualifications * 15+ years of progressive construction field leadership experience, with significant time served as a senior project superintendent on large-scale ($100M+) EPC, pharmaceutical, food & beverage, or similar process-industrial projects. * Proven track record of improving field performance through training, process improvement, and leadership coaching. * Strong working knowledge of construction means and methods, scheduling, safety, and quality control. * Excellent communication and interpersonal skills, able to influence without direct authority. * Ability to travel extensively to project sites across the continental United States Skills & Competencies * Influential leader able to win buy-in from experienced superintendents and project teams. * Practical expert with hands-on knowledge and credibility earned through years of field experience. * Change Champion that is passionate about continuous improvement and raising the bar on execution. * Strategic thinker who understands both the big picture and the operational details. Additional Information All your information will be kept confidential according to EEO guidelines. #LI-Remote CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening. CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails. CRB offers a complete and competitive benefit package designed to meet individual and family needs. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening. CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails. CRB offers a complete and competitive benefit package designed to meet individual and family needs. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
    $84k-145k yearly est. 60d+ ago
  • Director Field Construction Operations

    CRB Group, Inc. 4.1company rating

    Raleigh, NC jobs

    CRB is a leading provider of sustainable Engineering, Architecture, Construction and Consulting solutions to the global life sciences and food and beverage industries. Our 1,100 employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a rich history of serving clients throughout the world, consistently striving for the highest standard of technical knowledge, creativity and execution. Job Description The Corporate Director of Field Construction Operations serves as the company-wide subject matter expert (SME) for field execution excellence, focusing on the performance, development, and consistency of project superintendents. This role is a key driver in elevating field leadership capability, standardizing best practices, and ensuring consistent, high-quality project delivery across all business units. While this position has no direct reports, it carries the full backing of executive leadership and the authority to influence and improve field operations at every project site. This position offers flexibility to be remote with up to 75% travel Field Leadership Development * Assess current superintendents' skills and capabilities through site visits and one-on-one interactions. * Participate in interviews with potential new hires for key superintendent positions. * Develop individualized and group development plans to strengthen leadership, technical, and operational skills. * Lead the creation and delivery of a company-wide Superintendent Training Program, incorporating both technical and leadership competencies. Standards, Procedures & Best Practices * Provide SME input into the development and continuous improvement of Standard Operating Procedures (SOPs) and execution standards for field operations. * Ensure all superintendents are trained and aligned with company standards, safety protocols, and quality requirements. * Benchmark internal and external best practices to maintain industry-leading field performance. Project Support & Execution Planning * Participate in preconstruction planning for large and complex projects, advising on site logistics, staffing, schedule feasibility, and constructability. * Support site leadership during project mobilization to ensure effective field setup and alignment with execution plans. * Act as a resource to troubleshoot field execution challenges and mentor superintendents during project delivery. Field Audits & Performance Oversight * Conduct regular field audits to evaluate compliance with company SOPs, quality standards, and safety practices. * Provide clear feedback and actionable improvement recommendations to superintendents and project leadership. * Track field performance trends and recommend strategic initiatives to address recurring challenges. Qualifications * 15+ years of progressive construction field leadership experience, with significant time served as a senior project superintendent on large-scale ($100M+) EPC, pharmaceutical, food & beverage, or similar process-industrial projects. * Proven track record of improving field performance through training, process improvement, and leadership coaching. * Strong working knowledge of construction means and methods, scheduling, safety, and quality control. * Excellent communication and interpersonal skills, able to influence without direct authority. * Ability to travel extensively to project sites across the continental United States Skills & Competencies * Influential leader able to win buy-in from experienced superintendents and project teams. * Practical expert with hands-on knowledge and credibility earned through years of field experience. * Change Champion that is passionate about continuous improvement and raising the bar on execution. * Strategic thinker who understands both the big picture and the operational details. Additional Information All your information will be kept confidential according to EEO guidelines. #LI-Remote CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening. CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails. CRB offers a complete and competitive benefit package designed to meet individual and family needs. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening. CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails. CRB offers a complete and competitive benefit package designed to meet individual and family needs. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
    $62k-98k yearly est. 60d+ ago
  • Director Field Construction Operations

    CRB Group, Inc. 4.1company rating

    Cincinnati, OH jobs

    CRB is a leading provider of sustainable Engineering, Architecture, Construction and Consulting solutions to the global life sciences and food and beverage industries. Our 1,100 employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a rich history of serving clients throughout the world, consistently striving for the highest standard of technical knowledge, creativity and execution. Job Description The Corporate Director of Field Construction Operations serves as the company-wide subject matter expert (SME) for field execution excellence, focusing on the performance, development, and consistency of project superintendents. This role is a key driver in elevating field leadership capability, standardizing best practices, and ensuring consistent, high-quality project delivery across all business units. While this position has no direct reports, it carries the full backing of executive leadership and the authority to influence and improve field operations at every project site. This position offers flexibility to be remote with up to 75% travel Field Leadership Development * Assess current superintendents' skills and capabilities through site visits and one-on-one interactions. * Participate in interviews with potential new hires for key superintendent positions. * Develop individualized and group development plans to strengthen leadership, technical, and operational skills. * Lead the creation and delivery of a company-wide Superintendent Training Program, incorporating both technical and leadership competencies. Standards, Procedures & Best Practices * Provide SME input into the development and continuous improvement of Standard Operating Procedures (SOPs) and execution standards for field operations. * Ensure all superintendents are trained and aligned with company standards, safety protocols, and quality requirements. * Benchmark internal and external best practices to maintain industry-leading field performance. Project Support & Execution Planning * Participate in preconstruction planning for large and complex projects, advising on site logistics, staffing, schedule feasibility, and constructability. * Support site leadership during project mobilization to ensure effective field setup and alignment with execution plans. * Act as a resource to troubleshoot field execution challenges and mentor superintendents during project delivery. Field Audits & Performance Oversight * Conduct regular field audits to evaluate compliance with company SOPs, quality standards, and safety practices. * Provide clear feedback and actionable improvement recommendations to superintendents and project leadership. * Track field performance trends and recommend strategic initiatives to address recurring challenges. Qualifications * 15+ years of progressive construction field leadership experience, with significant time served as a senior project superintendent on large-scale ($100M+) EPC, pharmaceutical, food & beverage, or similar process-industrial projects. * Proven track record of improving field performance through training, process improvement, and leadership coaching. * Strong working knowledge of construction means and methods, scheduling, safety, and quality control. * Excellent communication and interpersonal skills, able to influence without direct authority. * Ability to travel extensively to project sites across the continental United States Skills & Competencies * Influential leader able to win buy-in from experienced superintendents and project teams. * Practical expert with hands-on knowledge and credibility earned through years of field experience. * Change Champion that is passionate about continuous improvement and raising the bar on execution. * Strategic thinker who understands both the big picture and the operational details. Additional Information All your information will be kept confidential according to EEO guidelines. #LI-Remote CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening. CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails. CRB offers a complete and competitive benefit package designed to meet individual and family needs. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening. CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails. CRB offers a complete and competitive benefit package designed to meet individual and family needs. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
    $49k-71k yearly est. 60d+ ago

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