Saxony Partners CEO and leadership

☑ Creating Operations Solutions to Drive Growth ☑ Building Teams & Capabilities ☑ Cultivating Culture of Excellence

I have spent my entire career propelling healthcare clients & medical, financial & hospitality organizations to the next level by implementing contact centers, overhauling processes, eradicating inefficiencies & retraining teams. I thrive on delivering comprehensive leadership, management & performance improvement direction focused on value, quality, timeliness, cost, care, risk, efficiency & engagement. I am committed to developing strategic roadmaps that put the right information, people, processes & technology in place to deliver convenient, efficient, high-quality service.

As an authentic, transparent & courageous executive, my leadership philosophy centers around “Showing Up, Putting Yourself Out There & Leaning Into Courage.” I combine my passion for operational excellence-metrics, systems, procedures-with the human element of organizations-leadership, culture, engagement-to drive results.

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CAREER HIGHLIGHTS:

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🎯 Increased infusion chair utilization 22%, grew new patient clinical appointments 6%, and spearheaded patient growth year over year 28% for Singola Healthcare Consulting clients.

🎯 Grew & oversaw $35M book of business consisting of top hospital & healthcare institutions for Beryl/Stericycle’s Contact Center.

🎯 Managed, coached & engaged staff of 270+ across Workforce Management, Account Management, Implementation & Professional Services for Beryl/Stericycle.

🎯 Increased productivity 86%, cultivated internal & external relationships in line with “Clients for Life” philosophy & created & implemented “Coaching for Success” program for management team for Beryl/Stericycle.

🎯 Off-shored CitiMortgage Research Center to India, reducing out-of-standard inventory 81%.

🎯 Increased net sales 9.2% with Launch of CitiCards Private Label Contact Center.

🎯 Hired, trained & mentored 180+ new team members for CitiCards Contact Center.