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Office of Public Trust Liaison Public Trust Representative I - Annual Salary Range: $66,409 - $83,541 Public Trust Representative II - Annual Salary Range: $73,046 - $97,399 Public Trust Representative III - Annual Salary Range: $76,703 - $102,266 FLSA Non-Exempt / Union Represented This position requires one day in the office per quarter or as needed for administrative work. About the Office The Office of the Public Trust Liaison (OPTL) advocates for State Bar accountability, and ensures that members of the public, applicants for admission, legal consumers, attorneys, and other constituents are able to meaningfully voice their complaints about State Bar action or inaction and receive assistance in having their concerns addressed. The OPTL is a primary point of contact for any individual or agency seeking to provide feedback or suggestions to the State Bar. The OPTL primarily focuses on the State Bar's admissions and disciplinary functions, but also assists with other areas of the organization. The Contact Center within the OPTL assists State Bar callers through phone and chat and is often the first point of contact with the State Bar. Within the Contact Center, Public Trust Representatives (PTRs) answer questions and resolve matters touching nearly every office within the State Bar. PTRs receive and respond to inquiries and complaints from the general public, State Bar members, State Bar partnering offices, and representatives of outside agencies concerning State Bar programs, services, regulatory obligations, and processes, such as the attorney discipline process, the admissions process, through phone, in-person, email, and other forms of contact. The Ideal Candidate The Office of Public Trust Liaison seeks a Public Trust Representative I-III (PTR) with excellent customer service skills. The PTR will respond to inquiries about State Bar programs and functions and, when applicable, refer the caller to the correct resource or partnering office for resolution. The PTR will also address questions, concerns, or suggestions about improving the discipline or admission systems. The PTR is expected to resolve each inquiry promptly by clarifying issues, researching answers, and implementing solutions. Distinguishing Characteristics (for PTR I) This is the entry-level classification in the Public Trust Representative classification series. Incumbents work under direct supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned areas of responsibility are learned. The Public Trust Representative I classification is distinguished from the Public Trust Representative II classification by the latter's ability to independently perform the full range of duties. Distinguishing Characteristics (for PTR II) This is a journey level classification responsible for providing information and assistance to the general public, State Bar members, and representatives of outside agencies. The Public Trust Representative II classification is distinguished from the Public Trust Representative I classification by the incumbent's ability to independently receive and accurately respond to a broad range of inquiries and determine the best avenue for the solution of various problems. The Public Trust Representative II may also spend time on low-level Public Trust Liaison inquiries. Distinguishing Characteristics (for PTR III) This is the lead/advanced journey-level classification in the Public Trust Representative series. The Public Trust Representative III classification is distinguished from the Public Trust Representative II by the requirement for advanced knowledge and responsibility to provide guidance and training to Public Trust Representative I's and Public Trust Representative II's. The Public Trust Representative III spends significantly more time on research assignments Public Trust Liaison inquiries and preparing statistical and other reports. Examples of Essential Duties (for PTR I) Duties may include, but are not limited to, the following: Receives inquiries and complaints by telephone, email, in-person, and other forms of contact concerning services provided by the State Bar, possible attorney misconduct, State Bar records, and/or State Bar programs, membership, and hotlines. Listens to the inquiry or complaint, alone or in liaison with a supervisor and/or Public Trust Representative III, and determines the best avenue for the solution of the problem, including whether the individual should be directed to a different department or agency; directs him/her to the appropriate website, publication, phone number, or other sources of information. Learns and provides accurate information to individuals regarding the functions of the State Bar and services provided, which may include the complaint process, how to submit a complaint, complaint status, application status, and other information, professionally and courteously. Mails or emails necessary forms or assists individuals with locating forms online. Assists individuals who have disabilities or are unable to read or write in completing necessary forms. Assist non-English speaking individuals who seek to file complaints in different languages, with the help of a translation service. Utilize access to Criminal Offender Record Information to access case files. Learn how to research inquiries utilizing the State Bar's case management system or other sources of information. Enters and updates information in the computer system concerning inquiries and complaints, including entering initial information, records of verbal and written communications concerning an inquiry or complaint, actions taken for resolution, and information necessary for forwarding an inquiry or complaint for further investigation and action. Must follow up with individuals to request further information and documentation regarding an inquiry or complaint and/or ensure the inquiry has been addressed. Under direction, preparing letters or other routine correspondence to the public, attorneys, or other staff may be required. May perform several other similar or related duties consistent with the job's general level and the responsibilities described. Examples of Essential Duties (for PTR II) Duties may include, but are not limited to the following: Receives a large volume of inquiries and complaints by telephone, email, in-person, and other forms of contact; concerning services provided by the State Bar, possible attorney misconduct, State Bar records, and/or State Bar programs, membership, and hotlines. Listens to the inquiry or complaint and determines the best avenue for solution of the problem, including whether the customer should be directed to a different department or agency; directs him/her to the appropriate website, publication, phone number, or other sources of information. In a professional and courteous manner, provides accurate information to individuals regarding the functions of the State Bar and services provided, including the complaint process, how to submit a complaint, complaint status, application status, and other information. Mails or emails necessary forms or assists customers with locating forms on-line. Assists individuals who have disabilities, are unable to read or write, or need assistance with translating documents. Assists individuals who have disabilities or are unable to read or write in completing necessary forms. Assist non-English speaking individuals who seek to file complaints in different languages, with the help of a translation service. Utilize access to Criminal Offender Record Information to access case files. Researches inquiries utilizing the State Bar's case management system or other sources of information. Enters and updates information in the computer system concerning inquiries and complaints, including entering initial information, records of verbal and written communications concerning an inquiry or complaint, actions taken for resolution, and information necessary for forwarding an inquiry or complaint for further investigation and action. Assists in the preparation of statistical and other reports as required. Follows up with individuals to request further information and documentation regarding an inquiry or complaint and/or ensure the inquiry has been addressed. Prepares letters or other routine correspondence to the public, attorneys, or other staff. May perform a number of other similar or related duties consistent with the general level of the job and the responsibilities described Participates in meetings and discussions to provide input on service improvement strategies. Examples of Essential Duties (for PTR III) Duties may include, but are not limited to the following: Provides guidance, direction, and training to Public Trust Representative I's; and serves as a technical resource to staff, including Public Trust Representative II's. Follows up on the more difficult and/or unique customer inquiries and complaints; completes any additional research required; reaches out to partnering offices; and ensures the inquiry/complaint has been addressed. Assists in the assignment of work and the selection and evaluation of Public Trust Representative I's and II's. Receives inquiries and complaints by telephone, email, walk-in, and other forms of contact concerning services provided by the State Bar, such as admissions, possible attorney misconduct, State Bar records, and/or State Bar programs. Listens to the inquiry or complaint and determines the best avenue for the solution of the problem, including whether the customer should be directed to a different department or agency; directs him/her to the appropriate website, publication, phone number, or other sources of information. In a professional and courteous manner, provides accurate information to individuals regarding the functions of the State Bar and services provided, including the complaint process, how to submit a complaint, complaint status, application status, avenues of review and other information. Mails or emails necessary forms or assists individuals with locating forms online. Assists individuals who have disabilities, are unable to read or write, or need assistance with translating documents. Researches inquiries utilizing the State Bar's case management system or other sources of information. Enters and updates information in the computer system concerning inquiries and complaints, including entering initial information, records of verbal and written communications concerning an inquiry or complaint, actions taken for resolution and information necessary for forwarding an inquiry or complaint for further investigation and action. Assists in the preparation of statistical and other reports. Identifies potential issues, notifies management, and suggests solutions. Provides insights and solutions to inquiries and complaints that public trust representatives encounter in their daily work. Follows up with individuals to request further information and documentation regarding an inquiry or complaint and/or ensure the inquiry has been addressed. Under direction, prepares letters or other routine correspondence to customers. Employment Standards (for PTR I) Knowledge of: Principles of effective customer service and telephone etiquette. Effective organizational and time management skills, including prioritization and the ability to multi-task. Basic techniques of electronic and hard copy record and file organization. Modern office practices and procedures, including standard computer software such as Microsoft Office and case management system applications. Problem identification and evaluation principles. The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. Business math for completing non-technical addition, subtraction, multiplication, and division calculations. Laws, regulations, and codes governing access to and use of confidential information. Electronic information and database record-keeping systems. State Bar operations, services, and applicable rules (working knowledge obtained within the introductory period). Ability to: Actively listen to inquiries or complaints and solicit necessary information. Use sound judgment when evaluating various information, identify alternatives, and determine the appropriate response and/or action. Remain calm and maintain a professional demeanor in conversations with customers who are irate and demanding or may have difficulty expressing themselves. Demonstrate effective writing and verbal presentation skills. Communicate clearly and effectively by telephone and in person with individuals. Obtain and present material in person, by telephone, electronically, and in writing. Provide excellent customer service at all times. Learn to prioritize calls and assignments to meet individual and team goals in a fast-paced environment. • Establish and maintain effective working relationships with co-workers, supervisors, other agencies, and members of the public. Learn to enter and retrieve information from/into a database or case management system and maintain accurate records. Work independently and in a collaborative team environment. Learn, retain, and communicate information regarding operations, services, and programs provided by the various State Bar offices, as well as services provided by other agencies to which customers may be referred. Strong collaboration and communication skills to inform, encourage, and implement impactful initiatives. Maintain the confidentiality of information and handle sensitive information with discretion. Employment Standards (for PTR II) Knowledge of: Principles of effective customer service and telephone etiquette. Effective organizational and time management skills, including prioritization and the ability to multi-task. Basic techniques of electronic and hard copy record and file organization. Modern office practices and procedures, including standard computer software such as Microsoft Office and case management system applications. Problem identification and evaluation principles. The basic rules of vocabulary, grammar, spelling and punctuation as specified in Webster's New Collegiate Dictionary . Business math for completing non-technical calculations such as addition, subtraction, multiplication and division. Laws, regulations, and codes governing access to and use of confidential information. Electronic information and database record keeping systems. State Bar operations and services, and applicable rules and regulations associated with area of assignment. Ability to: Actively listen to inquiries or complaints, solicit necessary information, use sound judgment when evaluating a wide variety of information, identify alternatives, and determine the appropriate response and/or course of action. Remain calm and maintain a professional demeanor in conversations with customers who are irate and demanding or may have difficulty expressing themselves. Demonstrate effective writing and verbal presentation skills. Communicate clearly and effectively by telephone and in person with individuals. Obtain and present material in person, by telephone, electronically, and in writing. Provide excellent customer service at all times. Prioritize calls and assignments to meet individual and team goals in a fast-paced environment. Establish and maintain effective working relationships with co-workers, supervisors, other agencies, and members of the public. Enter and retrieve information from/into a database or case management system and maintain accurate records. Work independently and in a collaborative team environment. Learn, retain, and communicate information regarding operations, services, and programs provided by the various State Bar departments; as well as, services provided by other agencies to which customers may be referred. Understand what constitutes legal advice and refrain from providing legal advice. Maintain confidentiality and handles sensitive information with discretion. Employment Standards (for PTR III) Knowledge of: Advanced principles and techniques of effective customer service and telephone etiquette. Effective organizational and time management skills, including prioritization and the ability to multi-task. Principles and practices of effective on-the-job training. Techniques of electronic and hard copy record and file organization. Modern office practices and procedures, including standard computer software such as Microsoft Office and case management system applications. Problem identification and evaluation principles. The basic rules of vocabulary, grammar, spelling and punctuation as specified in Webster's New Collegiate Dictionary . Business math for completing non-technical calculations such as addition, subtraction, multiplication and division. Laws, regulations, and codes governing access to and use of confidential information. Electronic information and database record keeping systems. Effective writing skills including reports and letters. State Bar operations and services, and applicable rules and regulations associated with area of assignment . Ability to: Guide and provide direction to Public Trust Representatives in responding to inquiries and complaints. Actively listen to inquiries or complaints, solicit necessary information, use sound judgment when evaluating a wide variety of information, identify alternatives, and determine the appropriate response and/or course of action. Remain calm and maintain a professional demeanor in conversations with customers who are irate and demanding or may have difficulty expressing themselves. Demonstrate effective writing and verbal presentation skills. Communicate clearly and effectively by telephone and in person with individuals from various socioeconomic backgrounds and cultures in a non-judgmental manner. Obtain and present material in person, by telephone, electronically, and in writing. Provide excellent customer service at all times. Prioritize calls and assignments to meet individual and team goals in a fast-paced environment. Establish and maintain effective working relationships with co-workers, supervisors, other agencies, and members of the public. Enter and retrieve information from/into a database or case management system and maintain accurate records. Work independently and in a collaborative team environment. Retain and communicate information regarding operations, services, and programs provided by the various State Bar departments, as well as services provided by other agencies to which customers may be referred. Understand what constitutes legal advice and refrain from providing legal advice. Strong collaboration and communication skills to inform, encourage, and implement impactful initiatives. Maintain the confidentiality of information and handle sensitive information with discretion. Minimum Qualifications (for PTR I): Education: Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college-level coursework from an accredited college or university in a field that provides the required knowledge and abilities. Experience: Minimum one (1) year of clerical, cashiering, or customer services experience that includes heavy public contact. Additional experience in a field that provides the required knowledge and abilities may be substituted for the required education. Minimum Qualifications (for PTR II): Education: Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college level coursework from an accredited college or university in a field that provides the required knowledge and abilities. Experience: Minimum one (1) year experience as a Public Trust Representative I for the State Bar or two (2) years' experience receiving and responding to a broad range of inquiries and complaints from the public, requiring knowledge and explanation of a variety of policies, programs and processes. Additional experience in a field that provides the required knowledge and abilities may be substituted for the required education. Minimum Qualifications (for PTR III): Education: Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college level coursework from an accredited college or university in a field that provides the required knowledge and abilities. Experience: Minimum three (3) years' experience as a Public Trust Representative II. Additional experience in a field that provides the required knowledge and abilities may be substituted for the required education. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. About the State Bar The State Bar of California's mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system. Our Values Clarity | Investing in Our People | Excellence | Respect | Growth Mindset Learn more about our values. DEI Statement We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect. Learn more about our commitment to DEI.

BOARD SECRETARY (Principal Program Analyst) Salary Range: $126,222 to $168,276 FLSA Exempt / Non-Union Represented allows for up to four days of remote work per week. About the Office The primary objective of the Office of the Executive Director (OED) is to ensure that the State Bar's mission of public protection through the primary functions of licensing, regulation and discipline of attorneys; the advancement of ethical and competent practice of law; and support of efforts for greater access to, and inclusion in the legal system. The OED reports directly to the Board of Trustees (BOT), whose members are appointed by the California Supreme Court, the Governor, or the Legislature. The BOT establishes the strategic direction for the State Bar and ensures that the organization is fulfilling its statutory mission. The Ideal Candidate The State Bar of California has a unique and exciting opportunity for a Board Secretary role. In addition to ensuring that Board meetings run smoothly and comply with the Open Meetings Act and other legal and regulatory requirements, the ideal candidate is someone who wants to make a positive impact in the lives of their fellow Californians. This role will allow you to use your creativity, strategic thinking, and communication skills to make a difference. This ideal candidate will have: Extensive experience with governance of boards and committees, including compliance with open meeting laws, appointments, and public comment management. Knowledge of California open meeting laws (Bagley-Keene), public records requirements, ADA accommodations, and conflict of interest compliance. Experience supporting an Executive Director or other executive-level leadership. Proven project management expertise, ensuring tasks and assignments are completed to meet deadlines. Creativity as a problem-solver who sees multiple options when presented with a delay, challenge, or roadblock. Demonstrated ability to implement and optimize governance technology tools (e.g., Granicus, Netfile, Formsite/ThoughtExchange) to streamline workflows and ensure transparency. Technical savvy and comfort discovering and learning new applications and technology tools to increase efficiencies and audience impact. Excellent communication and the ability to pivot between various internal and external stakeholders, including the ability to translate complex information into easily understood concepts for the appropriate audience using data, graphics, and design. Strong leadership with the ability to think strategically, connect the dots, and use sound judgment in decision-making. The ability to remain calm and focused on the goal despite shifting priorities and deadlines. Examples of Essential Duties Serve as lead governance officer for Board and subentity meetings, managing statutory compliance, agenda and material development, public noticing, ADA access, technology integration, and follow-up tracking. Lead planner for all Board meetings, including managing end-to-end logistics from agenda development, materials preparation, public noticing, technology setup, and follow-up tracking. Oversee public comment intake, analysis, and reporting to the Board, ensuring accuracy and transparency. Oversee the appointments process, including candidate evaluation, conflict of interest tracking, Supreme Court submissions, and onboarding of appointed members. Manage and facilitate training and onboarding of new Board members, committee, and subcommittee staff. Streamline workflows, improve onboarding systems, create policy and procedures to ensure organizational uniformity and consistency. Coordinate and provide oversight to subentity members, including, but not limited to onboarding, assignment and monitoring of compliance requirements, technical and application management and support, meeting management, and documentation. Directs work of contractors and consultants ensuring that contract requirements are followed and in accordance with State Bar policies. Oversees the implementation of special projects, particularly those crossing multiple offices or units within the State Bar. Serves as lead staff to subordinate analytical, administrative and technical staff. Liaise between Trustees, the Executive Director, and external entities, exercising judgment on sensitive governance and political matters. Administer and track compliance with annual, assuming, and departing office Form 700 filings for Trustees, ensuring timely and accurate reporting. Other duties as required. Employment Standards Knowledge of: Expertise in issue identification and conflict resolution. Experience with employee, customer, and member feedback systems, including education, data collection and sourcing, action planning, and related outcome-focused activities. Strong interpersonal skills and ability to work collaboratively. Effective writing and verbal presentation, including public speaking. Expertise in policy analysis and implementation. Ability to be neutral and impartial. Principles of board and committee administration. Principles of program evaluation, policy assessment, and implementation. Principles of problem identification, analysis, and resolution. Principles of institutional management. Ability to perform all job functions in an inclusive and equity-informed manner. Principles of project planning and implementation. Expertise in California open government laws, including Bagley-Keene, Public Records Act, ADA requirements, and related governance frameworks. Conflict of interest disclosure requirements including the Fair Political Practices Commission's Form 700 process. Design and implement governance systems and workflows that ensure consistency across multiple committees. Principles of computer information systems, including database, report generation, work processing, spreadsheet, and presentation software. Within the introductory period, obtain a working knowledge of State Bar office and functions. Ability to: Handle confidential information appropriately. Learn quickly on the job. Work within shifting, sometimes ambiguous parameters while still driving toward practical solutions in support of the State Bar's mission. Communicate effectively with officials in the legislative, judicial, and executive branches of California State government. Exercise good judgment and integrity in handling crises. Identify problems, analyze responses, and implement relevant solutions. Communicate effectively within institutional parameters, considering different constituencies. Review and analyze complex written documents. Effectively present and speak publicly to large groups of people. Make recommendations on complicated and difficult program matters and present them effectively to governing authorities. Obtain and present material in oral and/or written form. Effectively interact with others in a collaborative environment. Effectively apply conflict resolution techniques to de-escalate and resolve contentious issues. Establish inclusive processes and practices. Quickly adapt to changing environments and critical needs, and adopt and effectively implement courses of action. Facilitate change by bringing different stakeholders together to find creative solutions to difficult problems. Create a culture of service, rigorous analysis, impartiality, fairness, and confidentiality. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties or equivalent academic achievement. Master's degree in a relevant field may substitute for up to two (2) years of experience. Experience: Minimum five (5) years of progressively responsible experience in business process reengineering, data collection and evaluation, research or performance or financial auditing in a public sector, legal or nonprofit environment, or equivalent. License, Certificate, Registration Requirements: Special Qualifications including specialized knowledge, abilities, education, experience or license may be established for individual positions. Applicants who meet the minimum qualifications will be required to successfully complete the State Bar's selection process for this classification. About the State Bar The State Bar of California's mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system. Our Values Clarity | Investing in Our People | Excellence | Respect | Growth Mindset Learn more about our values. DEI Statement We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect. Learn more about our commitment to DEI.

Office of General Counsel Annual Salary Range for Paralegal: $76,282- $101,633 Annual Salary Range for Program Analyst: $94,819 - $126,422 FLSA Exempt for Program Analyst / FLSA Non-Exempt for Paralegal / Non-Union Represented This position allows for up to four days of remote work per week. About the Office The Office of General Counsel (OGC) is in-house counsel to the State Bar, providing a full range of services, including representation of the State Bar in all state and federal courts and before administrative agencies; advocacy of State Bar discipline and admission cases in the California Supreme Court; and providing legal advice to the State Bar Board of Trustees, and all State Bar entities, executives, and programmatic clients. OGC provides legal advice and representation in the following areas: litigation, admissions and discipline, antitrust, Bagley-Keene Open Meeting Act, bankruptcy, California Public Records Act, collections, contracts, copyright, governance, labor and employment, legislation, regulations and rules, real estate, regulatory work, and general corporate matters. About the Position The Office of General Counsel seeks a highly motivated, analytical, detail-oriented professional to join our team. This position will primarily focus on coordinating and responding to requests for records under the California Public Records Act (CPRA), under the supervision of an Assistant General Counsel Such tasks include, but not are not limited to: Drafting and sending responses to public records requests and ensuring compliance with the CPRA, including drafting initial responses that set out all applicable exemptions; Independently communicating with public records requestors to help them identify relevant documents and ensure effective interpretation of requests, as necessary; Working with offices within the State Bar to gather records and providing guidance and support to the offices to identify/locate responsive records; Independently reviewing documents and determining applicable exemptions and required redactions consistent with the CPRA and the State Bar Act; Researching eligible exemptions and stay abreast of changes to the CPRA and related legislation. Organizing records with particular attention to detail and maintaining excellent documentation of request status such that backup coverage can be provided during absences - both planned and unplanned; and Educating and advising staff on CPRA obligations and procedures. The position will also handle other legal and administrative support tasks under the supervision of an OGC attorney, including, but not limited to: Assisting with subpoena and discovery compliance, including reviewing requests, gathering responsive documents, coordinating with internal departments, drafting responses and tracking deadlines; Providing support for responding to government claims, including preparation of response letters and tracking deadlines; Conducting document review, analysis, and organization for litigation, audits, investigations, or other regulatory matters; Assisting with contract management, including drafting standard terms, tracking contract status, and maintaining files; Providing litigation support as needed including case management and litigation tracking; and Providing general support on projects or other assignments as assigned or directed by OGC attorneys, including involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. May perform a number of other similar or related duties which may not be specifically included within this position description, but which are consistent with the general level of the job. The ideal candidate has prior experience handling records requests (either under the CPRA or the Freedom of Information Act) in a government setting and a solid understanding of public record laws They are highly skilled at managing competing priorities, analyzing sensitive documents for legal compliance, and communicating effectively within the organization and to members of the public. Candidates must possess excellent judgment and discretion, be able to work independently, identify legally sensitive information, apply exemption criteria, and produce clear and accurate written responses. They must also be technologically adept, capable of navigating Microsoft Office Suite, document management systems and tracking tools to maintain accurate records and ensure timely responses. The right candidate will also embody the State Bar's core values, particularly growth mindset, clarity, respect, and excellence. Additionally, they should align with the State Bar's mission, strategic plan, and goals of the office. Paralegal Definition Under general supervision, a Paralegal assists with case planning, development, and management, legal research, client interviews, fact, information gathering, drafting and analyzing legal documents, and collecting, compiling, and utilizing technical information. Distinguishing Characteristics This is an experienced, journey-level classification providing paralegal assistance to other staff. Positions will generally report to a Supervising Attorney or Paralegal Supervisor. The work performed requires knowledge of legal concepts, principles, terminology, and procedures and the extensive use of legal reference material. Examples of Essential Duties Duties may include, but are not limited to, the following: Draft legal documents, including formal discovery requests, notices, interrogatories, motions, summaries of depositions, memoranda, and correspondence. Assists with locating and contacting witnesses, prepares subpoenas, arranges for the interview and evaluation of witnesses, drafts witness declarations in proceedings and pretrial statements, and assists with the preparation of witness testimony. Compiles and organizes trial notebooks, exhibits, files, and other materials and documents. Coordinates the scheduling of witnesses, answers witness questions, communicates with witnesses regarding the status of their case/trial, coordinates witness travel and expenses, and assists with witness issues, exhibits, and note-taking. Draft formal discovery requests and responses, including special interrogatories, requests for admissions, production demands, deposition notices, and motions to compel the attorney. Analyzes records and disciplinary files and makes recommendations to the attorney regarding the disposition of files. Performs legal research, including statutory and case law, drafts forms, research memoranda, proposed rules, orders, and other documents. Prepares summaries of depositions and court transcripts, and witness testimony. Monitors and tracks criminal and civil cases in California and other jurisdiction; investigate, gather, and review documentation and information. Answers inquiries from the public by providing information and guidelines. Performs several other similar or related duties, which may not be specifically included within this job description but are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge of: Basic principles, concepts, and methodology of legal proceedings and legal research. Principles of legal writing and legal terminology. State Bar Law, Rules of Conduct, and procedures as they apply to the performance of major duties and responsibilities of the position (to be obtained during the introductory period). Problem identification, analysis, and evaluation. Principles of effective writing and verbal presentation. Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. Modern office practices and procedures, including using standard computer software such as Microsoft Office and case management system applications. Computerized legal research system(s). Ability to: Prepare legal documents, including discovery requests, motions, and summary dispositions. Extract and organize information from a variety of sources. Organize work, set priorities, and meet deadlines. Maintain confidentiality of State Bar documents and records. Carry out duties in accordance with policies, procedures, and scope of responsibility. Gather, analyze, and interpret data and information. Review and analyze complex written documents and problems. Establish and maintain effective and productive work relationships. Communicate clearly and effectively in person, by telephone, and in writing. Write effectively, clearly, concisely, and well-organized, using proper grammar, vocabulary, and punctuation. Travel by air and automobile as required. Minimum Qualifications Education: Bachelor's degree or equivalent work experience in a field that develops the skills required for the functions and responsibilities of the position. Experience: Two (2) year's experience as a paralegal. License, Certificate, and Registration Requirements: Certification of completion of an approved paralegal program. Mandatory continuing legal education: completing four hours of legal ethics classes every three years and four hours of general law classes every two years. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. Program Analyst Definition Under general supervision, the Program Analyst performs a variety of analytical, technical, and administrative duties in assigned State Bar divisions/units. Distinguishing Characteristics The Program Analyst classification is a journey-level professional classification distinguished from the lower-level Program Coordinator in that the latter is focused on administrative coordination, whereas the Program Analyst is the professional class performing analysis and technical assistance. Examples of Essential Duties Duties may include, but are not limited to the following: Performs professional work in support of State Bar programs and services within the various State Bar divisions/units, as assigned, involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Research information by identifying, locating and extracting relevant data in order to obtain sufficient, valid and reliable data for analysis and decision making purposes. Reviews processes and maintains program transactions, records, and other documents; assists in the preparation and maintenance of statistical data, reports, correspondence, special studies, and conducts research. Participates in a variety of complex and detailed programmatic responsibilities involving problem solving. Evaluates program effectiveness by comparing outcomes to goals to determine whether to take corrective actions or recommend modification to processes and procedures. Performs research into program and quality control regulations and procedures; prepares reports on findings; identifies problems of non-compliance; recommends corrective action regarding discrepancies. Conducts audits to determine if there are program inconsistencies or non-compliance. Provides input in developing and evaluating program policies and procedures and evaluates and proposes changes concerning the methods of operation. May perform a number of other similar or related duties which may not be specifically included within this position description, but which are consistent with the general level of the job. Employment Standards Knowledge of: Operations, services, and activities of the assigned program, departmental programs, policies, procedures, and terminology. Codes and regulations as related to assigned program responsibility. Principles of data analysis and research tools. Problem identification, analysis and evaluation. Problem solving and conflict resolution methods and techniques. Computer information systems, including personal computer applications, word processing and spreadsheet programs. Principles of effective writing and verbal presentation. Working knowledge of the State Bar Offices and their functions and a general knowledge of other agencies and their interface with the State Bar. Computerized information and database recordkeeping systems. Ability to: Apply the policies and practices of a department. Review and analyze complex qualitative and quantitative data. Audit records and accurately gather, record, and evaluate data; analyze and interpret information and adopt effective courses of action. Operate modern office equipment including computer hardware, software, and internet and web-based applications. Make fine visual distinctions upon proofreading written documents and viewing information on a computer screen. Compile data and prepare narrative and statistical reports. Appropriately respond to requests and inquiries from the public, State Bar members, or other departments. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public. Maintain the confidentiality of information. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or a combination of education and experience sufficient to perform the duties of the position. Experience: Two (2) years of experience in data collection and evaluation, research or performance or financial analysis, grant compliance in a public sector, legal or nonprofit environment, or equivalent. License, Certificate, Registration Requirements: Special Qualifications including specialized knowledge, abilities, education, experience, or license may be established for individual positions. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. About the State Bar The State Bar of California's mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system. Our Values Clarity | Investing in Our People | Excellence | Respect | Growth Mindset Learn more about our values. DEI Statement We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect. Learn more about our commitment to DEI.

Regulation Division Annual Salary Range for Program Analyst: $92,960 - $123,943 Annual Salary Range for Senior Program Analyst: $104,308 - $139,079 FLSA Exempt / Union Represented allows for up to four days of remote work per week About the Office The Division of Regulation ensures State Bar licensees comply with obligations imposed by the State Bar Act, the Rules of Court, and the Rules of the State Bar, including annual reporting and registration, licensing fee, Client Trust Account Protection Program, and Minimum Continuing Legal Education requirements. The Division also registers law corporations and, limited liability partnerships, certifies minimum continuing legal education providers and lawyer referral services, and maintains the official roll of attorneys on behalf of the California Supreme Court-the records of all attorneys licensed to practice in California. The Division focuses on proactive regulation by recommending laws and promulgating rules to support the ethical practice of law and conducts preventative education and provides resources and programs on licensee's professional responsibility obligations through e-learning, live presentations, publications, and other content, as well as through the Ethics Hotline, which offers ethics research assistance to licensees. Finally, the Division includes the Lawyer Assistance Program-Support Services, which provides education on competence and attorney wellness, as well as short-term counseling and support groups for legal professionals. The division also supports key committees and working groups that provide ethics guidance, and address policy and rule changes. The Ideal Candidate The Division of Regulation seeks a Program Analyst / Senior Program Analyst to evaluate Regulation programs to improve compliance and internal and external efficiency. This candidate will assist with decision-making on new systems, user acceptance testing (UAT) of improvements to existing systems, compiling and analyzing data, developing and updating standard operating procedures, review of systems with a focus on efficiency, and improving licensee compliance with Regulation programs. This candidate will also assist with developing publications; developing, posting, and updating web content; and performing customer service in support of all programs in the division. The ideal candidate should have the ability to become proficient in multiple interconnected programs and platforms and generating complex reports on compliance levels, data quality, and attorney demographics. The candidate should also be able to communicate with State Bar staff, committees, licensees, financial institutions, and other stakeholders. Program Analyst Definition Under general supervision, the Program Analyst performs a variety of analytical, technical, and administrative duties in assigned State Bar divisions/units. Distinguishing Characteristics The Program Analyst classification is a journey-level professional classification distinguished from the lower-level Program Coordinator in that the latter is focused on administrative coordination, whereas the Program Analyst is the professional class performing analysis and technical assistance. Examples of Essential Duties Duties may include, but are not limited to the following: Performs professional work in support of State Bar programs and services within the various State Bar divisions/units, as assigned, involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Research information by identifying, locating and extracting relevant data in order to obtain sufficient, valid and reliable data for analysis and decision making purposes. Reviews processes and maintains program transactions, records, and other documents; assists in the preparation and maintenance of statistical data, reports, correspondence, special studies, and conducts research. Participates in a variety of complex and detailed programmatic responsibilities involving problem solving. Evaluates program effectiveness by comparing outcomes to goals to determine whether to take corrective actions or recommend modification to processes and procedures. Performs research into program and quality control regulations and procedures; prepares reports on findings; identifies problems of non-compliance; recommends corrective action regarding discrepancies. Conducts audits to determine if there are program inconsistencies or non-compliance. Provides input in developing and evaluating program policies and procedures and evaluates and proposes changes concerning the methods of operation. May perform a number of other similar or related duties which may not be specifically included within this position description, but which are consistent with the general level of the job. Employment Standards Knowledge of: Operations, services, and activities of the assigned program, departmental programs, policies, procedures, and terminology. Codes and regulations as related to assigned program responsibility. Principles of data analysis and research tools. Problem identification, analysis and evaluation. Problem solving and conflict resolution methods and techniques. Computer information systems, including personal computer applications, word processing and spreadsheet programs. Principles of effective writing and verbal presentation. Working knowledge of the State Bar Offices and their functions and a general knowledge of other agencies and their interface with the State Bar. Computerized information and database recordkeeping systems. Ability to: Apply the policies and practices of a department. Review and analyze complex qualitative and quantitative data. Audit records and accurately gather, record, and evaluate data; analyze and interpret information and adopt effective courses of action. Operate modern office equipment including computer hardware, software, and internet and web-based applications. Make fine visual distinctions upon proofreading written documents and viewing information on a computer screen. Compile data and prepare narrative and statistical reports. Appropriately respond to requests and inquiries from the public, State Bar members, or other departments. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public. Maintain the confidentiality of information. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or a combination of education and experience sufficient to perform the duties of the position. Experience: Two (2) years of experience in data collection and evaluation, research or performance or financial analysis, grant compliance in a public sector, legal or nonprofit environment, or equivalent. License, Certificate, Registration Requirements: Special Qualifications including specialized knowledge, abilities, education, experience, or license may be established for individual positions. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. Senior Program Analyst Definition Under general direction, the Senior Program Analyst conducts professional-level analysis and administers programs and/or functions; performs specialty assignments and acts in a lead capacity with respect to lower-level professional and support staff; and performs related work as required. Distinguishing Characteristics The Senior Program Analyst is the lead/advanced journey-level professional class performing advanced, specialized work of a professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and program processes. Incumbents exercise a high degree of professional judgment with considerable independence. This class may function as the lead over professional, technical, and/or administrative support personnel on an ongoing or project basis. Responsibilities include project planning and the performance of high-level professional analyses and services in the division/unit to which they are assigned. Examples of Essential Duties Duties may include, but are not limited to the following: Provides expertise and guidance to other professional, and/or administrative staff in complex program analysis and solutions. Performs advanced research, conducts studies to determine needs, prepares reports, and recommends implementation procedures for a variety of program needs. Serves as a primary communication liaison with State Bar committees, members, financial institutions, vendors, contractors, general public, other departments and employees. Evaluates existing and alternative policies and makes recommendations toward establishment of revised policies and procedures. Performs advanced professional work in support of State Bar programs and services involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Reviews processes and maintains program transactions, records and other documents; assists in the preparation and maintenance of statistical data, reports, correspondence, special studies, and conducts research. Provides input in developing and evaluating program policies and procedures and evaluates and proposes changes concerning the methods of operation. Provides lead direction over programs, staff, or special projects, which involves assigning, reviewing, and coordinating staff work. Trains staff in program policies, rules, regulations, and procedures; assesses workloads; assigns employees as necessary to ensure the proper level of support for ongoing activities of the department. Assists with the selection, training, direction, and evaluation of staff. Implements guidelines to ensure adherence to the State Bar rules and regulations governing the administration of State Bar programs, services, and membership. Represents the State Bar at programs and functions and responds to inquiries from board members, management, attorneys, and the public. May perform a number of other similar or related duties which may not be specifically included within this position description, but which are consistent with the general level of the job. Employment Standards Knowledge of: Principles of office management, budgeting, administration, and supervision. Problem identification, analysis, and evaluation. Problem-solving and conflict-resolution methods and techniques. Computer information systems, including personal computer applications, word processing, and spreadsheet programs. Interviewing and investigative techniques. Principles of effective writing and verbal presentation. Coordination and operation of programs. Working knowledge of the State Bar Offices and their functions and general knowledge of other agencies and their interface with the State Bar. Personnel selection and supervisory principles, practices, and procedures. Computerized information and database recordkeeping systems. Office procedure, budget preparation, and maintenance techniques. Ability to: Apply the policies and practices of a department. Understand, interpret, and apply laws, rules, and regulations related to assigned programs. Plan, organize, coordinate, and evaluate programs under conflicting deadlines and demands. Analyze material and problems and identify solutions. Analyze problems and complaints, and identify solutions in a timely manner. Mentor, assign, and prioritize work assignments of staff in support of meeting program goals. Operate modern office equipment, including computer hardware, software, and internet and web-based applications. Compile data and prepare narrative and statistical reports. Appropriately respond to requests and inquiries from the public, State Bar members, or other departments. Communicate concisely, and professionally, both orally and in writing. Establish and maintain effective interpersonal relationships at all organizational levels and with the public. Maintain the confidentiality of information. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or a combination of education and experience sufficient to perform the duties of the position. Experience: Minimum of three (3) years of journey-level professional experience in data collection and evaluation, research or performance or financial analysis, or grant compliance in a public sector, legal or nonprofit environment, or equivalent. License, Certificate, Registration Requirements: None required. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. About the State Bar The State Bar of California's mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system. Our Values Clarity | Investing in Our People | Excellence | Respect | Growth Mindset Learn more about our values. DEI Statement We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect. Learn more about our commitment to DEI.

Office of Admissions Annual Salary Range for Program Director II: $179,692 - $239,585 Annual Salary Range for Program Director III: $197,659- $263,543 FLSA Exempt / Non-Union Represented allows for up to four days of remote work per week Summary The Director of Admissions Operations provides strategic leadership and executive oversight for the Office of Admissions, including Exam Administration, Grading, Educational Standards, Moral Character, Eligibility, Special Admissions, and Testing Accommodations. Along with the Director of Exam Development and the Chief of Admissions, the Director of Admissions Operations is responsible for leading the Office of Admissions. This role ensures all operations are conducted with integrity, fairness, and efficiency, in alignment with the policies and strategic objectives of the State Bar, the Committee of Bar Examiners (CBE), and applicable laws and rules. The selected candidate will take the lead in developing operational recommendations and innovations across all admissions functions (except exam development), using research, best practices, and data-driven analysis to enhance efficiency, equity, and applicant experience. The ideal candidate brings experience managing both in-person and remote exam administration and is skilled in navigating the operational, logistical, and compliance challenges unique to each admissions function. Key Responsibilities Strategic Leadership & Oversight Develop and implement strategic goals and operational plans across all units of the Office of Admissions, in coordination with the Director of Exam Development and the Chief of Admissions. Lead initiatives to evaluate and apply emerging trends, research, and best practices in legal education, high-stakes exams, and admissions operations to inform policy, procedures, and process improvements. Advise Executive Leadership, the Committee of Bar Examiners, Board of Trustees, and the California Supreme Court through regular reports and presentations. Represent the Office of Admissions in high-level meetings, offering expert guidance on operational risks, innovations, and policy impacts. Review and recommend updates to admissions, exam, and law school oversight laws and rules to ensure alignment with evolving modalities and standards. Lead and advise directors, managers, and supervisors within Admissions Operations in the effective and accurate operation of their teams. Promote an organizational culture focused on integrity, excellence, investing in our people, respect, clarity, equity, and growth mindset/continuous improvement. Admissions Operations Management Through Admissions' directors, managers, and supervisors, oversee processing and review of applicant eligibility, registration, and special admissions programs (e.g., Multijurisdictional Practice Program, Foreign Legal Consultant Program, Provisional Licensure). Through Admissions' directors, managers, and supervisors, manage the Testing Accommodations unit to ensure applicants with disabilities receive accommodations necessary to provide equal access to exams. Through Admissions' directors, managers, and supervisors, direct the Moral Character Determinations unit, ensuring timely, consistent, and fair application of rules and standards. Through Admissions' directors, managers, and supervisors, oversee the Administration and Examinations unit, including exam administration, grading, and result dissemination. Ensure compliance with applicable laws, rules, and policies, including Chapter 6 Rules (conduct violations at exams), rules and guidelines for accredited and unaccredited law schools. Exam Administration & Grading Lead the planning, logistics, and secure administration of all exams using the appropriately delivery modality-in-person, remote, and hybrid. Oversee recruitment, onboarding, training, and evaluation of graders and Examination Development & Grading (EDG) leadership. Collaborate with psychometricians to ensure grading processes are accurate, consistent, and aligned with scoring standards. Identify and implement innovations in operational and grading workflows to improve accuracy, efficiency, and transparency. Serve as a primary liaison for grading-related inquiries and reconsideration requests. Educational Standards & Law School Oversight Direct the Educational Standards unit in overseeing law schools in California, including accreditation and registration of schools, inspections, reporting requirements, and engagement initiatives to ensure a free flow of information and ideas. Oversee the work of the Committee of State Bar Accredited and Registered Schools (CSBARS) and the Law School Council (LSC), including setting of meaningful agendas and collaborating with these entities to share and receive information. Ensure law school oversight activities support high-quality legal education, compliance with laws and rules, and organizational objectives. Moral Character Determinations Oversee processing and investigation of moral character applications for all applicants, ensuring timely, consistent, and fair determinations. Manage the supervision of the staff team in making determinations, conducting additional investigations, and referring complex matters for committee review. Ensure applicants are informed of processes, decisions, and appeals options and support staff in managing informal conferences and compliance with committee protocols. Stakeholder Engagement & Communication Assume shared leadership for applicant communications and engagement strategies to enhance clarity, transparency, and trust across all admissions units. Deliver presentations and reports to governing committees, boards, and members of the public on operational, policy, and accreditation matters. Collaborate across the State Bar to align admissions operations with broader organizational goals and improve the applicant experience. Financial & Operational Oversight Oversee an annual admissions budget exceeding $27 million, ensuring effective fiscal planning, monitoring, and reporting. Manage contracts, vendor relationships, and procurement processes for examination sites, services, and special programs. Research, test, and implement operational models and process improvements relating to exam administration, moral character determinations, special admissions programs, and law school oversight to ensure sustainability, efficiency, equity, and compliance. Preferred Qualifications Demonstrated experience overseeing both in-person and remote exam administration and admissions operations, with the ability to anticipate and respond to modality-specific challenges. Proven experience negotiating, managing, and evaluating vendor contracts and service-level agreements. Strong record of delivering oral and written presentations governing committees, boards, or other oversight bodies. Experience communicating complex operational or policy issues to external stakeholders and members of the public in a clear, professional, and responsive manner. Familiarity with accreditation standards, psychometric principles, or legal education regulations. Commitment to advancing diversity, equity, and inclusion in organizational practices and team composition. Demonstrated experience developing and implementing operational recommendations, process improvements, and strategic initiatives across multiple units. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Master's degree is preferred and may substitute for up to two years of experience. Experience: Minimum eight (8) years' progressively responsible experience in related program administration. Minimum four (4) years' senior management/supervisory experience in administering personnel and budget requirements. License, Certificate, Registration Requirements: Juris Doctorate and/or special Qualifications including specialized knowledge, abilities, education, experience, or license may be established for individual positions. Applicants meet who the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. About the State Bar The State Bar of California's mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system. Our Values Clarity | Investing in Our People | Excellence | Respect | Growth Mindset Learn more about our values. DEI Statement We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect. Learn more about our commitment to DEI.

Office of Information Technology Annual Salary Range Lead IT Analyst: $114,747 - $152,971 FLSA Exempt / Union Represented allows for up to four days of remote work per week About the Office The Office of Information Technology (IT) is responsible for enabling State Bar's internal and external stakeholders by the management, implementation, and maintenance of technology that supports the State Bar's mission and goals. The office's primary goals are to build and maintain functional capabilities, support innovation, and ensure that all systems are running smoothly, efficiently, and securely to meet the needs of the organization and its stakeholders. Job Overview The Office of Information Technology is seeking a Lead Salesforce Engineer/Analyst to join our team. This role will architect, lead, and direct applications built on Salesforce Service Cloud and Experience Cloud and strategize future investments in the platform. The Lead Salesforce Engineer will take ownership of system configuration, workflow automation, and Apex development to improve licensing workflows and public-facing portals. The position requires independent judgement and authority to drive scalable, secure solutions that align with organizational and enterprise IT strategies. The Lead will collaborate across IT and business teams, providing technical leadership and oversight to ensure successful project delivery and long-term platform governance. The Ideal Candidate The ideal candidate has strong hands-on experience with Salesforce platform development and configuration, including Apex, Flows, and Experience Cloud site management. This individual is comfortable managing the full application lifecycle-analyzing business needs, configuring platform features, developing automation, and supporting integrations. Proven ability to lead cross-functional teams, influence strategic decisions, and mentor technical staff is essential. Familiarity with batch jobs and third-party tools is also valuable. Definition With minimum direction, the Lead IT Analyst provides technical leadership and direction for major IT projects, and/or serves as the technical authority for one or more related functions, including: network operating systems; software applications; data analytics applications, project/program management; product management; desktop support; system engineering; network infrastructure; database management; cloud services administration; and web server management. The Lead IT Analyst performs advanced, highly specialized IT work involving the business requirements, analysis, product roadmaps, planning, project management, architecture, designing, implementation, maintenance, troubleshooting, and/or enhancement of complex IT systems and procedures, and may serve in a lead capacity over other IT analysts and support staff. Distinguishing Characteristics The Lead IT Analyst is the highest level in the IT Analyst series and may be assigned to a function as an individual technical expert, project team leader. When assigned as a technical expert, performs work requiring a very high level of technical knowledge of a specific area, or ability to integrate at a high level the knowledge of several areas, while working with a significant amount of independent authority and judgment. When assigned as a project team leader, manages and provides technical leadership of projects involving large-scale, complex, and highly analytical tasks. When assigned as a supervisor, may perform work comparable to a project team leader, but with direct supervision over subordinate IT analysts and support staff. The Lead IT Analyst is distinguished from the Senior IT Analyst in that the former performs the most complex IT operations and applications-related duties, provides technical leadership and direction to lower-level IT staff, and assumes responsibility for completion of major IT projects in accordance with the State Bar's needs. The Lead IT Analyst also provides strategic input and guidance within the incumbent's area of specialization. Role-Specific Examples of Essential Duties Build, enhance, and maintain Salesforce Experience Cloud applications used by applicants for submission, status tracking, and communication. Optimize and support internal Salesforce Service Cloud applications, driving improvements to licensing workflows, case reviews, and eligibility tracking. Develop and configure advanced automation solutions, including Salesforce Flows, custom objects, validation rules, and Lightning page layouts, ensuring alignment with platform best practices and performance standards. Write, review and optimize Apex triggers and classes to support complex automation, data manipulation, and integration with external systems. Oversee and optimize scheduled batch jobs and integrations, including DMV data processing and CCScan document scanning. Direct and lead cross functional initiatives by working with business stakeholders and IT teams to define requirements and deliver solutions that meet strategic goals. Lead support portal enhancements, user acceptance testing, change management, and rollout activities for new Salesforce features or updates, ensuring alignment with strategic objectives and user needs. Drive resource planning, recruitment, performance management of assigned Salesforce platform skilled personnel, ensuring alignment of technical capabilities and project demands. Architect, design, and lead the development of scalable, secure solutions in collaboration with business partners, IT teams, and vendors, while establishing technical standards and contributing to long-term platform strategy and governance. Prepare feasibility studies, estimations and project proposals, providing input into strategic platform decisions and IT roadmaps. Serve as the technical authority and lead subject matter expert in Salesforce technologies, providing mentorship, enforcing platform standards, and driving alignment with IT governance. Own, monitor, and optimize existing applications and products, proactively identifying opportunities for application consolidation, increased functionality, and operational efficiency. Lead execution and delivery of Salesforce projects managing timelines, resource allocation, and cross-team coordination to ensure successful implementation and measurable business impact. General Examples of Essential Duties When assigned to the IT Application Engineering, Product Management, or Program Management Teams, duties may include, but are not limited to the following: Analyzes and evaluates existing IT applications, products, and systems for cost effective and efficient operation, and identifies opportunities for modifications and improvements; prepares feasibility studies and project proposals accordingly. Plans, designs, tests, develops, and integrates solutions based on operational needs to support the business roadmap. Determines project schedules and allocation of resources for projects; determines operating characteristics, requirements; monitors the utilization of resources to ensure optimal effectiveness and efficiency; resolves production issues; and ensures projects, tasks and other activities are completed on schedule and in a timely and efficient manner. Monitors and maintains existing IT applications and products to ensure optimal functionality. Acts as the leader, supervisor, and primary point of contact for their assigned team. Coordinates closely with other IT staff and business partners to accomplish the collective goals and objectives of assigned programs, projects, and activities. Develops, maintains, and enforces various standards, best practices, procedures, policies and standard operating processes. Serves as the subject matter expert, mentor, guide in their respective area of expertise. When assigned to the IT Operations and Infrastructure Team Duties may include, but are not limited to the following: Supports the IT Director and IT Management team in the development, planning, estimating, and implementation of goals, objectives, and other activities for modifications and improvements. Acts as the leader, supervisor, and primary point of contact for the IT Operations and Infrastructure Team. Oversees the desktop support team and/or infrastructure team to ensure that all known incidents and Zendesk tickets are accurately identified and assigned efficiently; ensures that any tickets that cannot be resolved within agreed timeframes are properly escalated. Oversees the desktop support team and/or infrastructure team, and manages the ticket queue and incoming requests related to IT issues. Administers and supports configurations and maintains records of end-user's equipment. Endpoints include laptops, mobile devices, printers, AV systems, and other related peripherals. Oversees the infrastructure configuration and management to support State Bar data retention, security, business continuity, disaster recovery planning/testing, and information risk management policies. Coordinates closely with IT Application Engineering, IT PMO, and IT Product Management teams to accomplish the goals and objectives of assigned programs, projects, and activities. Collaborates with end-users and the system engineer team to ensure optimal functionality and system effectiveness. Role-Specific Employment Standards Knowledge of: Salesforce Service Cloud and Experience Cloud architecture, features, and licensing models. Salesforce configuration capabilities including Flows, Approval Processes, and Custom Objects. · Apex development, including triggers, batch classes, SOQL, SOSL, Salesforce Object relationship types, Data Loader, Data Migration strategies. Salesforce deployment and change management tools (e.g., Change Sets, Metadata API, SFDX). Work with version control systems (e.g., Git) and CI/CD pipelines (e.g., Azure DevOps, Jenkins, GitHub Actions) for automated deployments. User and permission set management, roles, profiles, field level security, Apex security and data access controls. Third-party integration tools and methods including APIs, middleware (e.g., MuleSoft, Boomi, Jitterbit), or document scanning platforms (e.g., CCScan). Data management and quality assurance techniques within the Salesforce platform. Standard SDLC processes including Agile/Scrum development practices. Compliance frameworks such as CPRA, HIPAA, and data retention standards. Effective communication and documentation best practices for technical and non-technical audiences. Apex Test Classes (high code coverage), Unit Testing, Integration Testing Ability to: Exercise independent judgment and decision-making in configuring, developing, and supporting Salesforce applications. Develop technical documentation, flow diagrams, and support materials. Troubleshoot and resolve system issues while minimizing impact on business operations. Prioritize and manage multiple concurrent requests, enhancements, and projects. Collaborate effectively with internal IT staff, business stakeholders, and vendors. Communicate technical information clearly and concisely to non-technical stakeholders. Maintain and handle sensitive data appropriately. General Employment Standards Knowledge of: Advanced functions of computer information systems, including the core hardware and software components that comprise complex IT systems and networks, as well as personal computer applications, word processing, and spreadsheet programs. Analysis and evaluation techniques to plan, design, integrate, implement, maintain and troubleshoot complex IT systems and networks. Techniques and practices of supervision, leadership, project management, and training. Project management and information systems development, design, and maintenance. Technical, operational, and programming problem-solving analysis. Principles of Agile application development methodologies. Problem identification, analysis and evaluation. Principles of effective writing and verbal presentation. Ability to: Exercise independent judgement, decisiveness, and creativity in designing, planning, troubleshooting, and integration of complex systems or networks based on the potential benefits and/or consequences. Analyze, evaluate, present and recommend technology methodologies and solutions. Solve problems with minimal disruption or impact to the organization business functions. Determine the systems or networking requirements to plan for or enhance the core data processing needs for the system or network. Develop technology guidelines and standards. Develop alternative solutions within established guidelines and standards. Direct, schedule, and orchestrate the installation, maintenance, and enhancements of complex IT systems and networks. Prioritize competing requests for service. Develop policies, procedures and standards relevant to the area of expertise. Interpret and implement IT policies, procedures, and standards. Plan, schedule, make work assignments, set priorities, train, mentor, evaluate, and select staff; Operate modern office equipment including computer hardware, software, and internet and web-based applications. Compile data and prepare narrative and statistical reports. Appropriately respond to requests and inquiries from the public, State Bar members, or other departments. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public. Maintain the confidentiality of information. Minimum Qualifications Education: Bachelor's degree in computer science or a closely related field that develops skills related to the essential duties, or equivalent academic achievement. Experience: Five (5) years of experience at the advanced journey-level in the information systems field including system analysis, business process design, development and implementation of business application solutions or IT project management, of which at least one (1) year was in a lead capacity. License, Certificate, Registration Requirements: Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education. Desired Licenses, Certificates, Registrations: Salesforce Administrator certification is required. Platform Developer I or Experience Cloud Consultant certifications are highly desirable. About the State Bar The State Bar of California's mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system. Our Values Clarity | Investing in Our People | Excellence | Respect | Growth Mindset Learn more about our values. DEI Statement We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect. Learn more about our commitment to DEI.

Office of Access & Inclusion Annual Salary Range: $114,747 - $152,971 FLSA Exempt / Union Represented allows for up to four days of remote work per week About the Office The Office of Access & Inclusion (OA&I) administers and manages grants to legal aid organizations and develops and implements initiatives and programs to increase DEI in the profession. OA&I also manages the Judicial Nominees Evaluation (JNE) process by supporting the JNE Commission which evaluates all candidates under consideration for judicial appointment by the Governor. About the Position The Fiscal Supervisor serves a key leadership role in the Office of Access & Inclusion (OAI), providing direct supervision and strategic oversight of a small fiscal compliance team. This position is responsible for ensuring sound financial management of grant funds distributed to legal aid organizations and pro bono programs throughout California. The Fiscal Supervisor is responsible for maintaining the highest standards of fiscal accountability, regulatory compliance and operational excellence while fostering a collaborative team environment and strong relationships internally and with our grantee partners and other stakeholders. Ideal Candidate The ideal candidate will bring deep fiscal and financial expertise - ideally with a background in accounting, auditing, or financial management, such as a CPA or equivalent experience - combined with a strong understanding of grantmaking and compliance in a public or nonprofit setting. , They will be a detail-oriented and analytical professional who has the capacity to ensure fiscal integrity, accuracy and accountability across complex grant programs. This individual will also guide, develop and mentor a small team that is in the middle of a critical growth period. While not a requirement, the ideal candidate will have experience working in grantmaking and with legal organizations or other nonprofits in CA. The Fiscal Supervisor will: Oversee fiscal compliance and financial monitoring, in close collaboration with grants administration leadership, to ensure compliance with grant terms, accounting standards and government regulations Supervise, mentor and develop a small team who have varying levels of fiscal and compliance expertise, fostering a culture of accuracy and accountability Identify areas for process improvements and/or trainings, including standardization of fiscal knowledge and tools to improve efficiency and accuracy of grantee compliance Collaborate with team leadership to update fiscal compliance policies and procedures that reflect best practices in accounting, auditing and grants administration Write financial reports and memos and present to Legal Trust Fund Commission or their relevant committees on fiscal compliance issues, as needed Represent OA&I at regional meetings and conferences related to legal aid funding, financial compliance and grants management. Definition Under general supervision, the Program Supervisor is responsible for supervising the management of programs, policies, and procedures, facilitating the development of operational guidelines for new programs and ensuring activities of programs are completed in accordance with procedures and policies. The Program Supervisor has direct supervision over subordinate clerical, technical, para-professional, and professional positions specific to the division or unit to which they are assigned; and performs related work as required. Distinguishing Characteristics The Program Supervisor provides first level supervision over support staff in an assigned division/unit and performs the most complex work. This class is characterized by the responsibility for assuring the activities of the assigned major programs or support functions are completed in accordance with the procedures and policies of the Bar. The Program Supervisor is distinguished from the Administrative Supervisor in that the former has knowledge of complex and advanced program functions and supervises staff in the performance of specialized program functions. The latter typically will have supervisory duties over administrative and/or clerical staff. Examples Of Essential Duties Duties may include, but are not limited to the following: Supervises the management of programs, policies and procedures and facilitates the development of operational guidelines for new programs; ensures activities of programs are completed in accordance with procedures and policies. Directs, trains, assigns, and evaluates subordinate personnel in the performance of a variety of professional, administrative, and clerical support tasks, establishing and monitoring standards of performance. Assesses workloads, and assigns employees to ensure the timely and proper level of support for ongoing activities. Supervises, and evaluates the performance of assigned staff, including prioritizing, delegating, and reviewing work assignments, monitoring performance, and providing coaching for performance improvement and development; takes and imposes disciplinary action, up to and including termination, to address performance deficiencies. Analyzes and resolves escalated and difficult issues that originate from staff, the public, and other stakeholders. Evaluates program problems and procedures, develops recommendations for improvement and implements proposals and plans; develops written procedures to clarify or describe standard practices; coordinates the publication and dissemination of procedures. Identifies areas for development of substantive and programmatic resources relevant to the division/unit and assists in the creation of resources. Prepares and maintains reports, special studies, correspondence, and statistical data. May assist in the development and monitoring of the capital and operational budget, overseeing the fiscal control systems, preparing, and evaluating fiscal reports; analyzes need for budget items requested to determine whether items are justifiable, based on program objectives and priorities. Evaluates, in conjunction with the Information Technology Department, the use of electronic systems and researches and makes recommendations for more efficient and cost-effective technology. Acts as a liaison and maintains effective working relationships with other State Bar employees, the Board of Governors or other Committees, attorneys, outside agencies and the public. Serves on committees and organization wide task forces and represent the division/unit throughout the State Bar. May perform several other similar or related duties which may not be specifically included within this position description, but which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge Of: Principles of office management, budgeting, administration, and supervision. • Program and policy management. Program area specific to division or unit assignment. Problem identification, analysis, and evaluation. Computer information systems, including personal computer applications, word processing and spreadsheet programs. Principles of effective writing and verbal presentation. Coordination and operation of programs. Working knowledge of the State Bar Offices and their functions and a general knowledge of other agencies and their interface with the State Bar. Personnel selection and supervisory principles, practices, and procedures. Computerized information and database recordkeeping systems. Office procedure, budget preparation and maintenance techniques. Ability To: Apply the policies and practices of a department. Plan, schedule, make work assignments, set priorities, train, evaluate, select, and discipline subordinates. Operate modern office equipment including computer hardware, software, and internet and web-based applications. Make fine visual distinctions upon proofreading written documents and viewing information on a computer screen. Compile data and prepare narrative and statistical reports. Appropriately respond to requests and inquiries from the public, State Bar members, or other departments. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public. Maintain the confidentiality of information. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Experience: Four (4) years of experience at the journey-level that included responsibility for professional-level activities such as program oversight, development, administration and/or work contributing to the development of operational procedures or plans, of which at least one (1) year should have been in a lead capacity. License, Certificate, Registration Requirements: None required. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. About the State Bar The State Bar of California's mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system. Our Values Clarity | Investing in Our People | Excellence | Respect | Growth Mindset Learn more about our values. DEI Statement We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect. Learn more about our commitment to DEI.

Office of Information Technology Annual Salary Range: $97,700 - $130,267 FLSA Exempt / Union Represented allows for up to four days of remote work per week About the Office The Office of Information Technology (IT) is responsible for enabling State Bar's internal and external stakeholders by the management, implementation, and maintenance of technology that supports the State Bar's mission and goals. The office's primary goals are to build and maintain functional capabilities, support innovation, and ensure that all systems are running smoothly, efficiently, and securely to meet the needs of the organization and its stakeholders. Job Overview The Office of Information Technology is seeking an Infrastructure and Cloud Engineer to administer, support, and optimize the State Bar's hybrid cloud and on-premises infrastructure. This role supports core enterprise platforms including Microsoft Azure, Microsoft 365, Windows Server, Active Directory and Entra ID, virtualization technologies, SQL Server, enterprise storage, and network and telecommunications systems. The engineer plays a key role in infrastructure modernization and cloud transformation, improving operational efficiency and service reliability across a multi-site enterprise environment. The position works across cloud, server, identity, networking, storage, and endpoint management domains and collaborates closely with cybersecurity, application teams, and vendor partners to support secure and resilient enterprise operations. The Ideal Candidate The ideal candidate has a solid foundation in cloud and infrastructure technologies and has expertise across areas such as Azure, Microsoft 365, Windows Server, identity services, networking, storage, and endpoint management in a hybrid environment. They are curious, willing to learn, and able to apply their skills across a variety of technical tasks. They work independently, bring a growth mindset, and collaborate well with others. They communicate clearly, stay organized, and approach problem-solving in a steady and thoughtful way. They are dependable, take ownership of their work, and are motivated to contribute to meaningful projects as part of a collaborative, service-oriented team at the State Bar. Definition Under general direction, performs professional duties related to the analysis, development, maintenance and administration of computer hardware and software systems to meet business needs. Incumbents may perform any of the following functions: analyzes, designs, monitors and administers servers and related platforms; designs, maintains, configures and monitors network, website, and/or telecommunications infrastructures and related system components; consults with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; designs and develops custom applications and/or enhances/modifies existing applications; performs professional-level systems maintenance and customer support duties; and performs other related duties as assigned. IT Analysts will have a primary concentration in Applications, Database, System/Server/Platform Analysis, Website design and development, or Network and Telecommunications Analysis/Administration. Distinguishing Characteristics IT Analyst I This is the entry-level class in the IT Analyst series. Positions in this class are typically distinguished from the IT Analyst II by the performance of less than the full range of duties assigned to the series, work on less complex matters, and under more direct supervision. IT Analyst II This is the journey-level class in the IT Analyst series. Positions in this class are distinguished from the Information Technology Analyst I by the performance of the full ranges of duties; work on more complex matters, and under less direct supervision. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. Examples of Essential Duties Duties may include, but are not limited to, the following: Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating State Bar network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements. Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations. Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with State Bar procedures or protocols, budgetary constraints and staff/resource utilization. Responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Coordinates information technology activities of State Bar departments and/or vendors consistent with project plans; identifies and resolves obstacles to progress; prepares for and manages delivery and installation. Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Builds and maintains positive and professional working relationships with co-workers, other State Bar employees, vendors, and the public, using principles of good customer services. Exercises technical or functional supervision over technical staff, other professional staff on a project basis and contractors/vendors. Provides after hours technology support as required. Performs other related duties as assigned. Job Specific Examples of Essential Duties Manage and optimize cloud infrastructure across IaaS, PaaS, and hybrid environments. Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and related identity, security, and compliance configurations. Monitor and optimize performance across server, network, storage, cloud, and database systems using appropriate tools and analytics. Administer Windows Servers and Azure VMware Solution, including configuration, maintenance, upgrades, patching, and restoration procedures. Design, configure, install, and maintain enterprise network infrastructure including wireless equipment, switches, cabling, and related hardware. Troubleshoot and resolve network and system connectivity issues. Develop and maintain network access, security, and change-control procedures. Analyze business needs and prepare technical design specifications for network solutions. Design, implement, and maintain telecommunications systems including telephone and audio-visual systems. Administer and maintain SQL Server environments, including tuning, indexing, optimization, backup, recovery, and high-availability/disaster-recovery operations. Implement and test backup, recovery, and restoration procedures for storage systems. Prepare documentation and operational procedures for storage management and recovery. Prepare system documentation, business analysis, and technical design specifications for infrastructure, network, storage, and telecommunications solutions. Lead and coordinate technical infrastructure projects to meet requirements, standards, and timelines. Provide customer support and deliver user and technical training related to infrastructure services. Coordinate procurement activities and vendor partnerships across infrastructure, network, storage, audio-visual, and database cloud systems. Support identity lifecycle operations in Active Directory and Entra ID. Administer Microsoft Intune for device provisioning, compliance, application deployment, and endpoint configuration. Administer ManageEngine AD Manager Plus and M365 Manager Plus for reporting and provisioning workflows. Provide infrastructure data and system insights to assist cybersecurity teams with audits, assessments, and incident response. Employment Standards Knowledge of: General operations, services, concepts terms and activities common to a comprehensive state-of-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity. Structured analysis and database concepts. Computer hardware and software systems similar to those used by the State Bar. Tools and equipment used in testing the functionality of computer applications. Principles and practices of troubleshooting computer hardware, software and network problems, security issues, threats, vulnerabilities, and attacks. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of recordkeeping, modern office procedures, methods and equipment. Job Specific Employment Standards Knowledge of: General operations, services, concepts terms and activities common to a comprehensive state-of-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity. Structured analysis and database concepts. Computer hardware and software systems similar to those used by the State Bar. Tools and equipment used in testing the functionality of computer applications. Principles and practices of troubleshooting computer hardware, software and network problems, security issues, threats, vulnerabilities, and attacks. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of recordkeeping, modern office procedures, methods and equipment. Desired Knowledge: Azure infrastructure operations, optimization practices, and Azure VMware Solution. Microsoft 365 administration including Exchange Online, Teams, SharePoint, OneDrive, and related security and compliance controls. PowerShell or VBScript for automation and system management. Tools and methods for monitoring performance, logs, alerts, and system health across infrastructure environments. Windows Server and Active Directory administration including Group Policy, DNS, and identity security configuration. Network routing, switching, wireless technologies, and network security principles. Firewalls, routers, switches, and enterprise networking platforms including Cisco technologies. Telephone and audio-visual technologies and their operational principles. SQL Server administration and hybrid database environments including tuning, indexing, security, clustering, high availability, and Azure SQL Managed Instance. SAN and enterprise storage technologies including fiber channel. Backup, recovery, and disaster recovery concepts including snapshots, mirroring, and failover. Entra ID directory services and identity lifecycle operations. Microsoft Intune device and endpoint management concepts. ManageEngine AD Manager Plus and M365 Manager Plus administration. Ability to: Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Learn, interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Learn to prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Learn to identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. Desired Ability: Lead and coordinate technical projects, manage tasks, and support long-term infrastructure planning. Use monitoring and analytics tools to evaluate system performance, identify issues, and implement corrective actions. Install, configure, secure, and optimize server platforms. Administer and troubleshoot Microsoft 365 services and related security compliance features. Plan, design, install, and document network infrastructure including routing, switching, wireless, and connectivity components. Monitor, optimize, and troubleshoot network performance and security. Troubleshoot and maintain enterprise network systems. Administer SQL Server environments including tuning, security, health monitoring, optimization, migration, and high-availability disaster-recovery operations. Maintain and support enterprise backup, recovery, and storage solutions. Monitor storage performance and support restoration operations. Collaborate with cybersecurity teams by providing system-level data and operational support during audits and incident response. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Experience: Two (2) years of fulltime, progressively responsible experience in the analysis and troubleshooting of computer applications and operations is desirable. License, Certificate, Registration Requirements: Possession of approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education; certification or equivalent training hours is equal to one (1) year of education. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. About the State Bar The State Bar of California's mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system. Our Values Clarity | Investing in Our People | Excellence | Respect | Growth Mindset Learn more about our values. DEI Statement We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect. Learn more about our commitment to DEI.

Office of Information Technology Annual Salary Range: $126,222 - $168,276 FLSA Exempt / Non-Union Represented allows for up to four days of remote work per week About the Office The Office of Information Technology (IT) is responsible for enabling the State Bar's internal and external stakeholders through the management, implementation, and maintenance of technology systems that support the State Bar's mission and goals. IT builds and maintains functional capabilities, supports innovation, and ensures systems operate smoothly, efficiently, and securely across the enterprise. About the Division The IT Operations & Security division within the Office of Information Technology manages the State Bar's core technology environment, including infrastructure, end-user support, and cybersecurity. The division ensures that systems remain secure, reliable, and accessible so staff can work effectively and the public can access essential State Bar services. These functions form the technological backbone of mission-critical operations across the organization. Within this division, the Infrastructure Team supports and maintains the State Bar's foundational technology components, including servers, networks, cloud platforms, storage, Office 365 applications, identity and access management services, telephony, disaster recovery systems, and the monitoring tools that ensure the performance and availability of enterprise systems. The team operates a hybrid environment spanning Azure cloud services, on-premises data centers in Los Angeles and San Francisco, and multiple enterprise platforms including Salesforce, Oracle, Odyssey, and the AS/400. Job Summary The Infrastructure and Cloud Services Manager provides leadership and hands-on technical expertise for the State Bar's hybrid cloud and on-premises infrastructure. This position oversees day-to-day operations and ensures timely resolution of issues including system outages, connectivity problems, performance degradation, backup failures, and other infrastructure incidents. The manager supports a team of technical specialists and provides the cross-domain knowledge necessary for escalation, technical coordination, and maintaining continuity of critical infrastructure services. The role also manages contractors and service providers to ensure essential infrastructure services are maintained. This role is responsible for maintaining stable operations, minimizing risk, and guiding improvements to infrastructure services that support business systems and enterprise platforms. The manager also provides leadership for infrastructure-dependent business and IT projects requiring cloud resource provisioning, system integrations, network planning, and performance tuning. The Ideal Candidate The ideal candidate brings broad experience across hybrid cloud and on-premises infrastructure and is comfortable operating in a complex enterprise environment that spans multiple platforms and locations. They have practical expertise in Azure administration, Microsoft 365, identity services, networking, server administration, storage, and performance tuning, with strong analytical and troubleshooting skills. They excel in coordinating cross-domain activities, supporting a team of subject matter experts, and managing vendor resources. They communicate effectively, work independently, take ownership of ensuring stable and dependable technology services for the State Bar's staff and the public, and serve as a hands-on manager. Examples of Essential Duties Manage and administer hybrid infrastructure systems including cloud platforms, virtualization, storage, backup, and monitoring tools. Oversee server administration including configuration, patching, performance monitoring, system tuning, and lifecycle management. Direct network infrastructure operations including routing, switching, wireless, DNS, VPN, load balancing, firewalls, and traffic routing. Oversee the design, operation, and validation of enterprise backup and recovery solutions across on-premises and cloud environments. Manage enterprise telephony, audio-visual systems, and communication platforms. Propose and maintain operational and functional standards, practices, policies, and procedures. Ensure secure and reliable administration of Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams. Oversee identity and access management including Active Directory, Entra ID, provisioning, and group policy configuration. Monitor system health, alerts, performance, and capacity; lead incident response and conduct root-cause analysis. Maintain and administer monitoring, alerting, logging, and infrastructure reporting tools. Perform infrastructure reviews, identify risks, and implement improvements to support operational stability and security. Support and coordinate infrastructure components of business and IT projects. Develop and maintain IT documentation, diagrams, standards, procedures, and runbooks. Oversee vendor management, contracts, SLAs, and procurement activities. Evaluate and recommend tools and technologies that support infrastructure modernization and scalability. Develop lifecycle management strategies for cloud resources, servers, network components, storage, and telephony. Provide technical escalation support across all infrastructure domains. Collaborate with Cybersecurity on vulnerability remediation, audits, and incident investigation. Lead and coordinate change management processes for infrastructure services. Provide guidance, coaching, and technical direction to staff. Ensure staff have the tools, training, and development for continuous growth. Knowledge of: IT infrastructure technologies including servers, networks, cloud platforms, storage, Microsoft 365 services, identity and access management, telephony, monitoring, and automation tools. Hybrid cloud architecture, Azure administration, resource governance, networking, and cost optimization. Enterprise system performance monitoring, alerting, troubleshooting methodologies, and root-cause analysis. Backup, disaster recovery, business continuity, high-availability strategies, and incident response. Administrative and managerial principles including strategic planning, policy development, project management, budgeting, supervision, and conflict resolution. Methods for preparing technical reports, administrative documents, and operational procedures. Use of modern productivity tools, project management platforms, and communication technologies. Principles and practices of customer service and vendor management. Security, compliance, and operational standards applicable to enterprise infrastructure. Best practices for IT operations, configuration governance, and change management. Principles of systems and process analysis, design, and performance measurement. Advanced principles of information technology and data communications. Project management methodologies including scheduling, critical path identification, and delegation. Ability to: Provide leadership, direction, and oversight for infrastructure operations and cloud services. Develop and implement goals, objectives, policies, procedures, and operational standards. Analyze business, operational, and technical needs to design scalable infrastructure solutions. Organize and prioritize work, develop effective plans, manage deadlines, and exercise sound judgment. Select, supervise, and develop technical staff. Adapt to changing priorities, environments, and operational demands. Facilitate consensus and resolve complex issues collaboratively. Collaborate with cross functional teams. Communicate technical and operational information clearly and persuasively. Maintain confidentiality and uphold ethical and professional standards. Ensure compliance with IT policies, practices, and regulatory requirements. Research and evaluate best practices and emerging technologies. Coordinate and administer technology projects from initiation to completion. Gather and evaluate information to draw logical conclusions and take action. Minimum Qualifications Education Bachelor's degree in information technology, computer science, engineering, or related field, or equivalent academic achievement. Experience Five years of full-time experience in IT infrastructure operations or cloud services, including three years of supervisory or team-lead experience. Desirable Certifications Azure Solutions Architect Expert, Microsoft 365 Administrator, VMware certification, ITIL v4 Foundation, CCNP, CRISC, CCS, CISM (optional). About the State Bar The State Bar of California's mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system. Our Values Clarity | Investing in Our People | Excellence | Respect | Growth Mindset Learn more about our values. DEI Statement We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect. Learn more about our commitment to DEI.

Office of Admissions Annual Salary Range for Program Director II: $179,692 - $239,585 Annual Salary Range for Program Director III: $197,659 - $263,543 FLSA Exempt / Non-Union Represented allows for up to four days of remote work per week Summary The Director of Exam Development (Program Director II or III) is a member of the State Bar's Executive Management Team and creates the mission and long-term vision of the Exam Development team within the Office of Admissions. The Director provides strategic leadership and operational oversight for development of the California Bar Exam, the First Year Law Students' Exam, and legal specialization exams. The role is responsible for managing all phases of exam content creation-including drafting, review, content validation, and standard validation-with a focus on fairness, validity, reliability, and compliance with psychometric and legal licensure standards. The Exam Development Director also oversees robust stakeholder engagement. This role is responsible for developing recommendations for examination content for the short- and long-term based on best practices for law licensure and other high stakes exams, while at the same time exploring innovations for California exams. The ideal candidate is an experienced assessment professional with a deep understanding of high-stakes licensure testing, content development methodologies, and psychometric principles. Key Responsibilities Strategic Leadership & Oversight Develop and implement strategic goals for exam development for exams within the Office of Admissions Set the strategic direction for the Exam Development team in alignment with the State Bar's mission to protect the public; lead the exam development team in the timely implementation of program goals and policies while effectively managing the allocation of resources. Lead initiatives to evaluate and apply innovative and emerging trends, best practices, and research to inform the development of the bar exam, the First Year Law Students' Exam, and legal specialization exams in accordance with State Bar strategic goals and objectives. Advise Executive Leadership, the Committee of Bar Examiners (CBE), Board of Trustees, and the California Supreme Court through regular reports and presentations. Promote an organizational culture focused on integrity, service excellence, and continuous improvement. In the short-term, set processes for and oversee the development of clear, accurate, and legally sound essay, performance test, and multiple-choice questions for State Bar exams which meet the appropriate criteria for each exam type. For the long-term, develop the future California Bar Exam based on the principles and direction from the Supreme Court, and designed to be the best assessment of minimum competence of entry-level lawyers. Evaluate and as necessary develop new first year law student and legal specialization exams. Ensure accurate, effective, and efficient processes for exam development, question drafting, validation, and final approval of exam content. Manage vendors, exam developers, content validation panelists, subject matter experts and others to ensure appropriate exam content. Collaborate with psychometric experts to ensure exams meet reliability, validity, and other exam content standards. Implement rigorous quality assurance protocols to eliminate bias and ensure accessibility and fairness. Maintain strict confidentiality to safeguard exam integrity and security. Use psychometric tools to evaluate and improve exam content. Oversee the development and implementation of operational systems, policies, and workflows. Manage exam content development and review schedules to meet critical deadlines. Develop and document procedures that support continuous improvement, transparency, and compliance. Coordinate timelines and workflows for content production and review cycles, meeting critical deadlines and ensuring timely delivery exam content. Keep abreast of best practices and emerging trends in legal licensure and assessment fields. Recommend and adopt new approaches when appropriate. Foster a culture of continuous learning, innovation, and process improvement within the team. Provide subject-matter expertise and staff support to the Committee of Bar Examiners (CBE) and its relevant subcommittees on matters related to exam development Develop and implement strategies for engaging key stakeholders, including legal education institutions, deans, and faculty, law students, licensees, disability rights advocates, and examinee advocacy groups, to inform exam development policies and practices, to enhance clarity, transparency, trust, buy-in, and alignment with organizational goals and public protection priorities. Deliver presentations and reports to internal and external stakeholders, including as part of public meetings. Exam Design & Content Development In the short-term, set processes for and oversee the development of clear, accurate, and legally sound essay, performance test, and multiple-choice questions for State Bar exams which meet the appropriate criteria for each exam type. For the long-term, develop the future California Bar Exam based on the principles and direction from the Supreme Court, and designed to be the best assessment of minimum competence of entry-level lawyers. Evaluate and as necessary develop new first year law student and legal specialization exams. Ensure accurate, effective, and efficient processes for exam development, question drafting, validation, and final approval of exam content. Manage vendors, exam developers, content validation panelists, subject matter experts and others to ensure appropriate exam content. Quality Assurance Collaborate with psychometric experts to ensure exams meet reliability, validity, and other exam content standards. Implement rigorous quality assurance protocols to eliminate bias and ensure accessibility and fairness. Maintain strict confidentiality to safeguard exam integrity and security. Use psychometric tools to evaluate and improve exam content. Operations & Project Management Oversee the development and implementation of operational systems, policies, and workflows. Manage exam content development and review schedules to meet critical deadlines. Develop and document procedures that support continuous improvement, transparency, and compliance. Coordinate timelines and workflows for content production and review cycles, meeting critical deadlines and ensuring timely delivery exam content. Innovation & Continuous Improvement Keep abreast of best practices and emerging trends in legal licensure and assessment fields. Recommend and adopt new approaches when appropriate. Foster a culture of continuous learning, innovation, and process improvement within the team. Stakeholder Engagement and Communication Provide subject-matter expertise and staff support to the Committee of Bar Examiners (CBE) and its relevant subcommittees on matters related to exam development Develop and implement strategies for engaging key stakeholders, including legal education institutions, deans, and faculty, law students, licensees, disability rights advocates, and examinee advocacy groups, to inform exam development policies and practices, to enhance clarity, transparency, trust, buy-in, and alignment with organizational goals and public protection priorities. Deliver presentations and reports to internal and external stakeholders, including as part of public meetings. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Master's degree is preferred and may substitute for up to two years of experience. Experience: Minimum eight (8) years' progressively responsible experience in related program administration. Minimum four (4) years' senior management/supervisory experience in administering personnel and budget requirements. License, Certificate, Registration Requirements: Juris Doctorate and/or special Qualifications including specialized knowledge, abilities, education, experience, or license may be established for individual positions. Applicants meet who the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. Preferred Qualifications Demonstrated experience developing content for high-stakes licensing or certification exams. Strong understanding of psychometric concepts, including content development, validity, reliability, and standard setting. Excellent project management, communication, and organizational skills. Strong ability to analyze assessment data to inform decision-making and improve test quality and effectiveness. Experience in designing and delivering training programs for item writers, reviewers, and other stakeholders involved in the assessment process. Knowledge of or experience with in-person and remote, testing platforms and exam security protocols. Experience communicating complex operational or policy issues to external stakeholders and members of the public in a clear, professional, and responsive manner. Commitment to carrying out the State Bar's values, including advancing diversity, equity, and inclusion in operational practices and team composition. About the State Bar The State Bar of California's mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system. Our Values Clarity | Investing in Our People | Excellence | Respect | Growth Mindset Learn more about our values. DEI Statement We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect. Learn more about our commitment to DEI.

Office of Access & Inclusion Annual Salary Range for Senior Program Analyst: $104,308 - $139,079 Annual Salary Range for Lead Program Analyst: $114,747 - $152,971 FLSA Exempt / Union Represented allows for up to four days of remote work per week About the Office The Office of Access & Inclusion (OA&I) leads the grantmaking for legal services, and policymaking on access to justice and diversity, equity, and inclusion work at the State Bar. In 2025, OA&I, working with the Legal Services Trust Fund Commission and the Board of Trustees, distributed approximately $313 million to 114 nonprofit legal aid organizations throughout the state. OA&I also supports various initiatives to promote and advance diversity, equity, and inclusion in the legal profession by partnering with other offices of the State Bar and external stakeholders. Position Description/About the Job The State Bar of California seeks a full-time Senior Program Analyst or Lead Program Analyst to join its access to justice and diversity and inclusion team. Responsibilities may include researching and drafting policies about legal profession regulations, legal technology, and other legal innovations; developing a public-private partnerships program, including to secure additional funding to support legal technology; supporting the development of coordinated intake systems; administrative rulemaking; developing and managing projects to advance access to the legal system and diversity, equity, and inclusion in California's legal profession; and maintaining important relationships with volunteers, agencies, grantees, and other stakeholders. A small portion of the Senior or Lead Program Analyst's responsibilities may include grants administration. This position will require travel to visit in-person with State Bar grantees and other stakeholders. The Ideal Candidate The successful candidate will be an excellent communicator with precise writing and analytical skills; demonstrate sound judgment and attention to detail; and have strong project management and organizational skills. Because of OA&I's work with public commissions and councils, other State Bar offices, and external stakeholders, collaboration and relationship building skills are essential. Experience in policy analysis, legal aid, or grantmaking is a plus. The team values people who bring a passion for social justice, collegiality, and integrity to the workplace. Senior Program Analyst Definition Under general direction, the Senior Program Analyst conducts professional-level analysis and administers programs and/or functions; performs specialty assignments and acts in a lead capacity with respect to lower-level professional and support staff; and performs related work as required. Distinguishing Characteristics The Senior Program Analyst is the lead/advanced journey-level professional class performing advanced, specialized work of a professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and program processes. Incumbents exercise a high degree of professional judgment with considerable independence. This class may function as the lead over professional, technical, and/or administrative support personnel on an ongoing or project basis. Responsibilities include project planning and the performance of high-level professional analyses and services in the division/unit to which they are assigned. Examples of Essential Duties Duties may include, but are not limited to the following: Provides expertise and guidance to other professional, and/or administrative staff in complex program analysis and solutions. Performs advanced research, conducts studies to determine needs, prepares reports, and recommends implementation procedures for a variety of program needs. Serves as a primary communication liaison with State Bar committees, members, financial institutions, vendors, contractors, general public, other departments and employees. Evaluates existing and alternative policies and makes recommendations toward establishment of revised policies and procedures. Performs advanced professional work in support of State Bar programs and services involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Reviews processes and maintains program transactions, records and other documents; assists in the preparation and maintenance of statistical data, reports, correspondence, special studies, and conducts research. Provides input in developing and evaluating program policies and procedures and evaluates and proposes changes concerning the methods of operation. Provides lead direction over programs, staff, or special projects, which involves assigning, reviewing, and coordinating staff work. Trains staff in program policies, rules, regulations, and procedures; assesses workloads; assigns employees as necessary to ensure the proper level of support for ongoing activities of the department. Assists with the selection, training, direction, and evaluation of staff. Implements guidelines to ensure adherence to the State Bar rules and regulations governing the administration of State Bar programs, services, and membership. Represents the State Bar at programs and functions and responds to inquiries from board members, management, attorneys, and the public. May perform a number of other similar or related duties which may not be specifically included within this position description, but which are consistent with the general level of the job. Employment Standards Knowledge of: Principles of office management, budgeting, administration, and supervision. Problem identification, analysis, and evaluation. Problem-solving and conflict-resolution methods and techniques. Computer information systems, including personal computer applications, word processing, and spreadsheet programs. Interviewing and investigative techniques. Principles of effective writing and verbal presentation. Coordination and operation of programs. Working knowledge of the State Bar Offices and their functions and general knowledge of other agencies and their interface with the State Bar. Personnel selection and supervisory principles, practices, and procedures. • Computerized information and database recordkeeping systems. Office procedure, budget preparation, and maintenance techniques. Ability to: Apply the policies and practices of a department. Understand, interpret, and apply laws, rules, and regulations related to assigned programs. Plan, organize, coordinate, and evaluate programs under conflicting deadlines and demands. Analyze material and problems and identify solutions. Analyze problems and complaints, and identify solutions in a timely manner. Mentor, assign, and prioritize work assignments of staff in support of meeting program goals. Operate modern office equipment, including computer hardware, software, and internet and web-based applications. Compile data and prepare narrative and statistical reports. Appropriately respond to requests and inquiries from the public, State Bar members, or other departments. Communicate concisely, and professionally, both orally and in writing. Establish and maintain effective interpersonal relationships at all organizational levels and with the public. Maintain the confidentiality of information. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or a combination of education and experience sufficient to perform the duties of the position. Experience: Minimum of three (3) years of journey-level professional experience in data collection and evaluation, research or performance or financial analysis, or grant compliance in a public sector, legal or nonprofit environment, or equivalent. License, Certificate, Registration Requirements: None required. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. Lead Program Analyst Definition With minimum direction, the Lead Program Analyst plans, organizes, leads, and conducts complex analysis, program administration, and project management. Responsibilities include analyzing and evaluating significant programs; conducting research, data collection, and complex data analysis; conducting internal performance and fiscal audits; developing management systems, functions, policies, and procedures, including evaluating the impact of existing, newly enacted, and proposed legislation, regulations, and rules; administering major contracts; planning and supporting the implementation of unique projects and initiatives; and other functions as assigned. The Lead Program Analyst may act as an individual contributor or serve in a lead capacity over project teams or individual professional, technical, and support staff. Distinguishing Characteristics This classification is distinguished from the Senior Program Analyst in the series in that the Lead Program Analyst assumes greater and more complex responsibility for assuring the activities of the assigned major programs or functions are completed in accordance with the procedures and policies of the Bar and for development and implementation of comprehensive programs and projects of greater significance and broader impact. Duties involve highly complex and sensitive issues; incumbents are expected to work with minimal direction. Examples of Essential Duties Duties may include, but are not limited to, the following: Oversees and conducts difficult, sensitive, highly visible, and complex analytical work that has a significant impact on the functions and operations of assigned program or Office; ensures accuracy of information and effectively communicates findings both verbally and in writing; and prepares presentations and reports to illustrate analyses for senior management and the public at public hearings and/or committee meetings. Confers with senior management staff to discuss, evaluate, and make policy recommendations regarding special projects and/or various complex, sensitive, or highly visible functions of the program or Office. Executes operational policies, procedures, strategic goals, and plans, and/or standards pertinent to initiatives that fall under the scope of the assigned program or Office. Conducts internal performance and financial audits pursuant to a performance and financial audit plan to ensure that the State Bar's core functions are performed efficiently, effectively, and in compliance with all governing mandates. Directs work of contractors and consultants, ensuring that contract requirements are followed and in accordance with State Bar policies. Responds to internal and external inquiries about the State Bar's programs, data collection and analysis, continuous improvement, and internal audit efforts. Oversees the implementation of special projects with broad policy implications. Provides staff support as assigned to the Board of Trustees, and State Bar committees, commissions, and working groups. Monitors project budgets and makes recommendations on budget expenditures. Serves in a lead capacity over project teams or may supervise individual professional, technical, and support staff. Performs other duties that may not be specifically included within this position description but are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge of: Principles of program evaluation, policy assessment, and implementation. Principles of problem identification, analysis, and resolution. Principles of data analysis and research tools. Principles of business process reengineering. Principles of effective written and verbal presentations, including public speaking. Principles of public relations/customer service. Principles of board and committee administration. Principles of organizational behavior and conflict resolution. Principles of financial and public policy analysis and research. Principles of effective institutional communication in dealing with different constituencies. Principles of office management, budgeting, administration, and supervision. Principles of government relations. Principles of computer information systems, including database, report generation, word processing, spreadsheet, and presentation software. Principles of project planning and implementation. Principles of financial and cost-benefit analysis and performance auditing. Within the introductory period, obtain a working knowledge of the State Bar office and functions. Ability to: Receive and relay detailed information through verbal and written communication. Communicate clearly and effectively in person, by telephone, computer, and in writing. Speak publicly to large groups of people. Perform under stress and adopt practical courses of action. Effectively interact with others. Effectively address conflict. Manage multiple, simultaneous assignments to plan and prioritize day-to-day work independently and to meet deadlines. Lead others to accomplish program and project implementation. Maintain appropriate confidentiality in program administration and interactions with contractors, consultants, experts, and others. Exercise sound judgment and decision-making. Make recommendations on complicated and difficult program matters and present them effectively to governing authorities. Interpret and analyze complex written documents. Effectively present and speak publicly to large groups of people. Act with integrity in all related State Bar business. Quickly adapt to changing environments and critical needs, and adopt and effectively implement courses of action. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties or a combination of education and experience sufficient to perform the position's duties. Juris Doctorate or master's degree in a relevant field may substitute for up to two (2) years of experience. Experience: Minimum five (5) years of progressively responsible experience, including at least two (2) years at the advanced journey level, in research, data collection and evaluation, performance or financial auditing, or business process re-engineering, in a public sector, legal or nonprofit environment, or equivalent. License, Certificate, and Registration Requirements: Special Qualifications, including specialized knowledge, abilities, education, experience, or license, may be established for individual positions. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. About the State Bar The State Bar of California's mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system. Our Values Clarity | Investing in Our People | Excellence | Respect | Growth Mindset Learn more about our values. DEI Statement We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect. Learn more about our commitment to DEI.