POSP: Customer Service Representative
Scansource, Inc. job in Greenville, SC
Job Summary:We're looking for a highly motivated and resourceful Customer Service Representative who is dedicated to providing world-class support and exceeding customer expectations. Your mission is to work with customers to find solutions and continually improve customer experience. As a Customer Service Representative you will be a loyal advocate for our customers, a creative problem-solver, and a collaborative team member. The ideal candidate is energized by working with people, and calm and collected with clients. You will also have the opportunity to undertake a variety of interesting and challenging projects within a forward-thinking environment. This is a high growth, tech company so get ready to go fast!
Responsibilities:
Effectively solve customer inquiries via phone, email, and live chat using a CRM tool
Set a high bar for Support when owning customer interactions
Identify, document and follow up with operations, accounting, and other departments to resolve issues
Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
Recognize errors and create how-to content for our content management system utilized by support and internal departments
Collaborate with members of other teams to root out answers and be a resource to teammates
Requirements:
Work hours for this role is 10:00 am to 7:00 pm
MUST BE A U.S. CITIZEN OR PERMANENT RESIDENT
4 year degree preferred or degree in progress
Genuine curiosity about people and business, while possessing the ability to inspire passion in others
Experience in direct customer or client-facing roles
Interest in implementing feedback and dedicated to the improvement of your skills and work
Strong organizational, analytical, written and verbal communication skills
Superb attention to detail
The ability to quickly adapt to new situations and think on your feet
Excellent time-management skills
A desire to help people and improve the customer experience
Compensation:
Compensation Range: $31,000-$35,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
POS Portal/ ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Distribution Supervisor
Scansource job in Sacramento, CA or remote
We're looking for a dynamic, leadership-focused Distribution Supervisor for our Sacramento Distribution Hub to lead our Fulfillment Team. The Distribution Supervisor is a floor leader who oversees the daily activities for a Distribution Solutions Warehouse operation in Sacramento, CA. The Distribution Supervisor ensures that performance goals are met; helps expedite work flow, adheres to quality standards, and effectively manages; motivates staff. This position supervises employees who oversee inbound flow, inventory control, and outbound flow activities related to order fulfillment operations. The successful candidate will also have the opportunity to undertake a variety of interesting and challenging projects within a forward-thinking environment. This is a high growth, tech company so get ready to go fast!
You will be a liaison between our distribution location and HQ, so exceptional organizational and communication skills as well as quality assurance, timekeeping, and packing and shipping experience are a must. The Distribution Supervisor will work from 8:00am to 5:00pm, with some potential to close when providing coverage for other Supervisor - 10:30am - 7:00pm. If you are an experienced logistics or warehousing professional, we want YOU! Our warehouse culture is like no other, we provide lunch once a week, and our Culture Club plans employee appreciation events throughout the year.
Company Description
POS Portal was founded in Sacramento in 2000 and is now part of the global ScanSource group of companies. Spearheading the Payments business, POS Portal offers the unique opportunity of working for a local tech company with the resources of a billion dollar+ global organization! We enable payments technology and focus on innovations and programs designed to streamline the process of getting secure and maintained Point-of-Sale devices anywhere and everywhere merchants need them. Hardware, software, mobile solutions…we solution for everything in the Payments ecosphere.
Responsibilities:
Monitor operational processes and productivity surrounding shipping, receiving, quality assurance, and unit testing and reprocessing
Monitor quality assurance and develop process improvements
Evaluate operational capacity to determine downtime, layout optimization and throughput, and identify operational inefficiencies
Conduct training on inventory cycle counting and reconciliation, monitor inventory levels, perform periodic physical inventory audits, and research discrepancies
Monitor work performance, providing coaching and counseling as necessary; continuously motivate and reward the team
Assist with compliance audits, inspections, and overall quality control
Resolve escalated customer concerns and questions and track customer activity
Assist in the completion of special projects and other duties as required.
Must Haves...
MUST LIVE LOCALLY
MUST BE A U.S. CITIZEN OR PERMANENT RESIDENT
Associates degree preferred or degree in progress and;
5+ years of supervisory experience in a distribution warehouse setting and;
8+ years in distribution, supply chain, or other relevant experience.
Skills Needed
A creative thinker who excels at finding opportunities for improved efficiencies and ways for staff to grow professionally
A proven motivator of people with undeniable experience in rallying people, not afraid to roll up their sleeves
A professional adept at utilizing fundamental concepts of finance to assist with managing budgets, forecast labor, and provide information to account for the financial impact of decision-making
A track record of attracting and retaining top talent
At POS Portal...
We are an innovation and technology company. We don't offer jobs, we offer careers. We're not just local, we're global. We're never satisfied with the status quo; we constantly seek to innovate and add value. We do this first for our employees, followed by our customers and our community. Our highly talented, driven team of entrepreneurial professionals create value and solve challenges for our clients every single day. We're a high growth company and we're part of a global powerhouse that is revolutionizing the industry. Join POS Portal and you'll experience the career opportunity of a lifetime. Local company, global opportunity.
Reasons to Work at POSP
· Competitive Salary
· Generous Paid Time Off Packages
· Tuition/Certification Reimbursement
· Flex Time & Remote Work
· Employee Stock Purchase Plan
· 401k with Company Match
· Robust Health Benefits
· Wellness Program
· FSA/HSA Plans
· Volunteer Time Off
· Charitable Foundation
POS Portal/ ScanSource, Inc. is an Equal Opportunity Employer EOE/M/F
Tech Support Analyst - Comms
Scansource job in Greenville, SC
This position provides technical expertise to internal and external customers in the form of pre- and post-sales technical support (via telephone, e-mail, web and other channels) on specified technologies; tests products; provides or performs demonstrations of equipment or software as needed.
Essential Job Duties:
Answers, evaluates, and prioritizes incoming telephone, voice mail, and e-mail requests for assistance from users seeking information about or experiencing problems with hardware and software from specified technologies
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
Determines whether problem is caused by hardware or software.
Handles problem recognition, research, isolation, resolution and follow-up for routine and complex problems.
Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
Calls software and hardware vendors to request service regarding defective products.
Provides demonstrations of hardware and/or software as needed; installs hardware, software, and peripheral equipment to duplicate customer problems; performs product testing; produces documentation for internal and external use; attends training.
Consults with customers to recommend solutions and/or configuration changes;
Other duties as assigned.
Regular attendance is an essential function of the Technical Support Analyst position.
This position may require work hours outside normal operating hours.
Reporting Relationships:
Technical Support Analysts receive supervision commensurate with knowledge, experience, and initiative. Supervision may include technical advice, coaching on interpersonal interaction, or instruction in broad policies and quality standards. The goal of supervision is to develop the employee to the point that they require decreasing supervision and are able increasingly to make independent decisions.
The Support Analyst has daily personal contact with co-workers and immediate management; daily phone contact with customers and vendors; occasional contact with executive management.
Requirements:
Willingness to participate in Afterhours Support program
Willingness and Ability to work outside of regular scheduled shift hours.
Customer service experience, both in person and over the phone.
Ability to speak English plainly and to be easily understood over the phone.
Ability to understand spoken English, both technical and colloquial.
Ability to learn quickly.
Experience with IP networks and networking
Preferred:
Experience with communications concepts and technologies
Experience with business data products and services
SAP Experience
Proficiency in foreign language (Spanish, Portuguese, French, German)
Physical Requirements:
Ability to sit at a computer terminal for long periods of time.
Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.
Ability to travel 5% of the time.
Ability to lift up to 50 pounds.
Compensation:
Base Range : $52,000 and total compensation range $56,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.
For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Art Director
Scansource job in Greenville, SC
The Art Director is responsible for developing and executing compelling visual concepts through digital, social, print, and video platforms. This role requires a highly creative and detail-oriented professional with a strong foundation in graphic design, complemented by hands-on experience in video production and editing. This role is ideal for a visionary storyteller who thrives in a fast-paced environment and is passionate about crafting engaging, brand-aligned designs that resonate with diverse audiences.
Key Responsibilities:
Develop and execute visual concepts for campaigns, tradeshow booths, events, product launches, and brand initiatives.
Create and edit video content for social media, digital ads, and internal communications.
Design static and motion graphics for a variety of platforms including web, email, and social.
Collaborate with other creatives, copywriters, and marketing teams to ensure creative alignment.
Maintain brand consistency across all creative assets.
Stay current with design and video trends, tools, and best practices.
Manage multiple projects and meet deadlines in a fast-paced environment.
Other duties as assigned.
Regular attendance is an essential function of the Art Director position.
Qualifications:
Bachelor's degree in graphic design, visual arts, film, or a related field.
5+ years of experience in a creative or design role, preferably in an agency or in-house team.
Strong portfolio showcasing design and video work.
Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro).
Experience with video editing, motion graphics, and basic sound design.
Excellent attention to detail and a keen sense of visual storytelling.
Ability to take direction and work independently or as part of a team.
Preferred Attributes:
A strong eye for detail and aesthetics.
Collaborative mindset with a proactive approach to problem-solving.
Ability to thrive under pressure and adapt to changing priorities.
Passion for storytelling and brand building.
Reporting Relationships:
Direct supervision from Creative Services Manager.
Close working relationship with Marketing Directors, Campaign and Channel Managers, and VPs.
Physical Requirements:
Ability to sit at a computer terminal for extended periods of time.
Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.
Ability to travel less than 10% of the time.
Ability to lift to 10 pounds.
Compensation:
Compensation Range: $65,000 - $70,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Account Support Representative - POSB
Scansource job in Greenville, SC
The Account Support Representative (ASR) is responsible for supporting our Unapportioned Reseller Partners with all “Essential Job Duties” listed below. The ASR is also responsible for supporting our internal Account Management teams with those same job duties. The ASR is expected to communicate directly with customers, suppliers, and all related supporting departments of ScanSource to execute the various requests.
Essential Job Duties:
Proficient knowledge of SAP and Salesforce.com tools
Accurate entry of orders into SAP
Ensure special pricing is set up properly for orders with price exceptions
Create and modify quotes with and without special pricing
Provide order information, including, but not limited to, tracking and ETAs, to reseller partners
Respond promptly to reseller partners' requests
Communicate with reseller partners, account managers and supporting departments to execute requests
Proactively identify potential obstacles with orders to ensure smooth flow
Complete Price/Cost adjustments as necessary
Collaborate with customer service to file RMA's and mis-ships
Collaborate with pre-sales technical services to find replacements for obsolete parts and alternatives
Proven strong communication, negotiation and listening skills to varying audiences
Strong organizational skills and ability to manage multiple tasks
Reporting Relationships
Manager, Order Management
Credentials:
Required:
Strong organizational skills
Strong verbal and written communication skills
Preferred:
4-year college degree or equivalent work experience
Proficiency in foreign language (Spanish, Portuguese, French, German)
SAP Experience
Physical Requirements:
Ability to sit at a computer terminal for long periods of time
Ability to be physically in attendance at designated office when needed
Ability to lift 25 pounds
Ability to travel 10%
Ability to operate office equipment
Compensation: $45,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Cloud Business Development Specialist - Southeast
Scansource, Inc. job in Greenville, SC
ScanSource has a great opportunity available for a Cloud BD Specialist that enjoys and excels helping clients go through transformation and develop new practices in high value business. If you have a successful track record helping organizations navigate their SaaS journey, this opportunity is a great chance to excel at what you love doing. If you look forward to helping your clients cut through short-term challenges to attain long-term goals, becoming a Business Development Specialist is your next great career move.
Essential Job Duties:
Define sales strategies and act to generate long term and short-term customer success and business results.
Exceed quarterly sales targets by primarily selling SaaS solutions.
Manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while expanding existing accounts.
Pipeline development through a combination of cold calling, email campaigns and market sector knowledge/intelligence. Adequate pipeline to ensure over-achievement within the designated territory.
Engage with prospect organizations to position products through value-based selling, business case definition, ROI analysis, references and analyst data.
Manage the end to end sales process through engagement of appropriate resources including sales engineers, senior executives and partners.
Periodic update of the sales reporting and pipeline reports including hosting of Quarterly Business Reviews (QBRs). This includes accurate monthly forecasting and booking delivery.
Continuous improvement in self-research, learning and readiness on the new product offerings.
Working closely with services and Azure customers to ensure they are gaining high value from their investments.
This role will be covering the Southeast region.
Reporting Relationships:
Direct supervision given from Manager or Director, Supplier Business Development or VP, Supplier Services
Daily contact with supplier(s) representatives, sales reps, and ScanSource management
Will occasionally make presentations to supplier(s), customers and ScanSource Senior Management
Requirements:
2+ years applicable technical sales experience selling public cloud solutions or services with an emphasis on SaaS. Previous sales experience with Microsoft or competitive vendor in cloud services strongly preferred.
Successful track record of new business sales, with the ability to prove consistent over achievement against targets.
Ability to build reciprocal relationships with different parts of the business, partners and customers and identifies synergies across lines of business (LOBs) and acts on opportunities to integrate business, with credibility at all levels, including Lines of Business and CxO.
Solid understanding of the IT industry, cloud landscape, collaboration and security market.
Strong competency in building value proposition and positioning strong proposals
Strong interpersonal skills with proven ability to communicate across all levels and effectively adapts to varied situations.
Be creative with strong problem-solving skills and the ability to adapt and succeed in a fast-paced
Proven ability to work well as part of an extended sales team and travel as sales engagements require.
Preferred:
Four-year degree from an accredited college or university; preferably in business or management
Prior sales or account management experience
Supplier certification(s)
Salesforce.com experience
Physical Requirements:
Ability to sit a computer terminal for long periods of time
Ability to be physically in attendance at workstation at designated company office location in the Southeast during normal business hours designated for the position
Ability to travel up to 30% of the time
Ability to lift 20 pounds
Compensation:
Base Range : $66,500 - $87,500 and total compensation range $95,000 - $125,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.
For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Enterprise Sales Manager-Remote
Remote or Wisconsin job
Essendant is a purpose-driven company that reaches beyond business goals to define its success within commerce today. We support our associates, customers and communities - our core values and guiding principles shape what we aspire to do. Integrity, Collaboration, Customer-Centric, Embrace and Drive Change are our core values that serve as the foundation of our pathway to success. Diversity, Equity & Inclusion, Giving Back, Associate Safety, and Accountability are our guiding principles that motivate us to focus on creating a safe and rewarding experience. Essendant is a leader in supporting the supply chain industry and has been in business for 100 years to deliver the best practices for our customers and associates. Join us at Essendant, the better way to commerce.
Major Responsibilities
Enterprise Relationships
* Must have experience selling into Big Box retailers (ie. Costco, Walmart, Sam's Club, ect)
* Develops and maintains positive relationships with customers and prospects.
* Participates in customer visits with Sales/Support Teams to provide strategic leadership and Sales Team development.
* Represents ultimate responsibility for Enterprise relationships and ensures dealer satisfaction.
* Coordinates the involvement of internal resources, including support, service, and management resources, in order to meet account performance objectives and dealers' expectations.
* Support as an escalation resource in customer interactions, especially in training new hires, with objective of developing independent reps.
Right Sales Representative Skills, Behaviors
* Develops, implements, and manages Enterprise sales strategy to achieve district and category expansion goals.
* Leads and supports Sales Teams on constructing Customer contracts.
* Leads Sales Teams in the Territory Planning and Development Process.
* Empowers team to gain market share through dealer acquisition activity.
* Directs Sales Teams and other direct reports to flexibly support dealer growth and service via a sustainable segmentation model.
* Provide guidance on how to manage accounts which require additional, high-level support, resolve complex issues & help navigate internal obstacles.
Engage & Energize
* Leads, motivates, coaches, and inspires Sales Teams and other direct reports to achieve sales and growth goals.
* Leads team by example using the Essendant Values; leads others to promote and integrate objectives deemed critical by the company.
* Works with direct reports to prepare and implement individual development plans to set and achieve goals; provides positive and constructive feedback and manages rewards.
* Hold weekly team calls to update the team on account planning, strategy development, go/no-go decisions on opportunities, and identify key resources.
* Coach, develop, and manage Field Account Executive team to achieve/exceed performance goals.
Discipline of Management Processes and Tools
* Manages the performance of direct reports via performance management, information sharing (i.e., cascading communications, weekly team calls), and associate and administrative management (i.e., performance reviews, time off approvals, etc.).
* Recruits, assesses, hires, and onboards new talent.
* Set and measure financial and strategic goals of the sales area; ensures account profitably and manage Field Account Executives to achieve profitability targets.
* Develops a budget and manages expenses within budget parameters.
* Translates district and category goals to targets for account leaders and direct reports.
* Provides input to internal teams on programs and pricing.
* Allocates resources to meet or exceed district profitability, sales, and margin goals.
* Directs market dealer training initiatives, approach, and offerings.
* Manages people, processes, budgets, performance management, compliance activities, and associate development as required by the job.
* Collaborate with other sales leaders in the development and sharing of account strategy and coaching best practices.
* Meet or exceed team sales quotas and performance objectives
* Understands and demonstrates Essendant Core Values.
* Performs other duties as assigned.
Skills/Knowledge Required
* Ability to read and interpret various financial statements including P&L, Balance Sheets, and Cash Flow Statements.
* Knowledge of dealer systems, CRM, and Pipeline Management.
* Advanced Microsoft Office skills, especially with Excel.
* Knowledge of the market and trends in the marketplace.
Education and Experience
* Advanced degree in Business preferred or equivalent experience required
* Minimum four years sales/or account management experience or equivalent experience required.
* Minimum six years experience in sales management demonstrating successful solution sales experience with accounts, strong preference for the industry (distributor or wholesaler preferred) with outside sales experience or account management.
Base Salary Range: $150,000 - $170,000 + Bonus Plan
Benefits:
* Health benefits (Medical, Dental, Vision)
* 401k with matching
* Paid Vacation, Floating Holidays, and Sick Time
* Maternity and Parental leave benefits
* Employee discount
* Tuition Reimbursement
* Employee Assistance Program
ABOUT ESSENDANT
Essendant drives to be inclusive and celebrates diversity by starting with our associates. We are an Equal Employment Opportunity employer that is committed to building a diverse and inclusive environment. We strongly encourage candidates to apply for opportunities, even if you do not believe you meet every one of the qualifications described. At Essendant we are building an elevated community by creating a safe and supportive work environment. We prohibit discrimination and harassment of any kind, including or based on age, race, color, disability, ancestry, religion, sex, gender identity or expression, sexual orientation, pregnancy, marital status, national origin, protected veteran status, or any other characteristic protected by federal, state, or local laws. People are what drives our company. We are one team with endless possibilities. We are Essendant.
#LI-POST
IT Compliance Coordinator
Scansource, Inc. job in Greenville, SC
Under general supervision, the IT Compliance Coordinator is responsible for managing and maintaining IT policies and procedures across the global IT organization. This role ensures that policies are current, properly reviewed, and communicated to stakeholders. The coordinator also oversees attestation processes, supports compliance documentation efforts, and collaborates with internal teams to promote policy awareness and adherence.
Essential Job Duties:
Manage the IT policy lifecycle, including drafting, reviewing, publishing, and retiring policies.
Coordinate annual policy reviews with stakeholders.
Track and manage policy attestation.
Ensure IT policies align with regulatory requirements.
Support audit and compliance documentation efforts related to policy governance.
Assist in the development and delivery of IT compliance training and awareness programs.
Collaborate with the IT Compliance Analyst and other team members to ensure alignment across compliance initiatives.
Other duties as assigned.
Skills:
Experience writing, drafting, and reviewing IT policies.
Excellent knowledge of IT systems and processes.
Excellent communication and interpersonal skills.
Excellent documentation, reporting, and audit preparation.
Proven ability to grow though self-study.
Behaviors & Attributes:
Adaptability / Flexibility
Analysis / Problem Assessment
Attention to Detail
Initiative
Innovation
Integrity
Interpersonal Skills
Results Oriented
Stress Tolerance
Teamwork / Collaboration
Technical / Professional Knowledge
Reporting Relationships:
Reports directly to IT Compliance Manager
Credentials:
Required:
Minimum 1-3 years' experience in an IT compliance-related role or IT project management role.
Experience with SOX IT and ITGCs.
Strong writing skills in order to communicate technical issues in business terms.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Access).
Preferred:
Related work or Military experience will be considered.
CISA, CISSP, or CIA certification.
Experience with GRC tools (Auditboard, wDesk, Archer, etc.).
Experience auditing IT infrastructure, processes, and applications.
Physical Requirements:
This position will be seated and based out of our Corporate HQ in Greenville, SC.
Ability to sit a computer terminal for long periods of time.
Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position.
Ability to lift 20 pounds.
Ability to travel up to 10%
Compensation:
Compensation Range: $65,000 - $75,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Payroll & Commission Specialist I
Scansource job in Greenville, SC
This role requires a strong understanding of payroll principles, strong attention to detail, excellent analytical and problem-solving skills, organizational and time management skills. The ability to work independently and as part of a team. Knowledgeable in all payroll systems. Ability to adjust to changing training needs and identify areas for further development with team members. Ability to effectively convey information to diverse audiences.
Coordinates and performs all activities relating to the payroll function including maintaining payroll control records, processing payroll, reporting, and monthly remittances. Assume other payroll related functions and special projects as assigned.
Essential Job Duties:
Preparation and processing of bi-weekly payrolls for employees, ensuring accuracy and timeliness. Must be knowledgeable in processing all multistate US payrolls and one Canadian payroll.
Calculate employee wages, including regular pay, overtime, bonuses, commissions, and other forms of compensation.
Validate and process time sheets and track leave time (vacation, personal, sick leave).
Verify taxable fringe benefits to include with payroll processing.
Calculate and record payroll deductions, including withholding taxes, benefits, garnishments, and other pre-tax and post-tax deductions. Must be able to calculate Federal and State garnishment withholdings.
Issue and distribute paychecks and / or manage direct deposit processes.
Respond to employee inquiries regarding payroll and resolve any discrepancies promptly and efficiently.
Collaborate with P&C to audit and maintain accurate personnel and pay data in UKG payroll software for new hires, salary changes, transfers, etc. Will need to have knowledge of auditing all payroll data. This would include electronic filing of personnel changes.
Must be able to track and calculate paying overtime true-up in arrears for any non-exempt employee.
Prepare and distribute payroll reports to management and other departments as needed.
Bi-weekly funding request, remittance, reporting, and confirmations for:
Company 401(k) Plan
Canada Pension Plan
Company Charity Withholding and Match
Company Deferred Compensation Plan
Company Stock Plan
Payroll Funding
Study and standardize procedures to improve efficiency of the department.
Research payroll tax requirements and withholding calculations for states.
Provide requested information for internal and external auditors for SOX, Worker's Compensation, and Federal & State audits.
Provide employment verifications as requested.
Ability to independently research and review processes
Ability to train other team members on processes and deadlines
Job performance will be achieved when payroll is processed with minimal or zero errors, customer feedback is positive
Regular attendance is an essential function of the Payroll and Commission Specialist I position.
Reporting Relationships:
Reports directly to Manager, Payroll
Reports dotted line to Director, Compensation Management
Requirements:
5+ years multi-state payroll experience
Minimum associate's degree.
Proficient in Microsoft office products
Presentation Skills
Preferred:
Negotiation skills
4+ years UKG
Payroll Accounting Experience
4+ years of automated time and attendance experience
4+ years of automated payroll G/L experience
Proficiency in foreign language (Spanish, Portuguese, French, German) a plus.
Physical Requirements:
Ability to sit at a computer terminal for long periods of time.
Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.
Ability to travel less than 5% of the time
Ability to lift 10 pounds.
Compensation:
Compensation Range: $60,000 - $70,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
POS Portal: Payments & POS Technical Sales Engineer
Scansource job in Greenville, SC
We are seeking a Payments and POS Technical Sales Engineer to serve as a strategic solutions architect for our enterprise partners, including software developers, unified commerce platforms, banks, acquirers, and payment processors. This role is responsible for gathering partner requirements, translating them into executable business models, and developing Standard Operating Procedures (SOPs) that align with ScanSource's operational, IT, and financial capabilities.
The Technical Sales Engineer works cross-functionally with Operations, IT, Finance, and Account Management to ensure every partnership is structured for scalability, profitability, and long-term success. From presales discovery to partner onboarding and ramp-to-volume, this role plays a critical part in ensuring new partnerships launch smoothly and deliver measurable outcomes.
Why This Role Matters
The Payments and POS Technical Sales Engineer is a critical connector between sales and execution. This role ensures that partner requirements are not only captured but also operationalized into models that are executable, scalable, and profitable. If you are a systems thinker, strong communicator, and trusted advisor who thrives at the intersection of technology and operations, this is your opportunity to make an impact at the center of ScanSource's growth strategy.
Key Responsibilities
Lead technical discovery sessions with prospective partners to capture requirements around fulfillment, compliance, and operational workflows.
Translate client requirements into SOPs and workflow documentation covering inbound receiving, staging/provisioning, kitting, deployment, and reverse logistics.
Work cross-functionally with Operations, IT, and Finance to align partner solutions with system capabilities, cost structures, and scalability.
Build internal consensus on proposed business models before commitments are made.
Support Account Management teams during onboarding and implementation, ensuring smooth handoff from presales into execution.
Partner side-by-side with Account Management as clients ramp to full-volume operations, addressing scaling challenges and validating workflows.
Contribute to RFP/RFI responses, proposals, and pricing models by incorporating technical and operational workflows.
Provide structured feedback to internal stakeholders on system or process enhancements required to meet client needs.
Qualifications & Experience
Bachelor's degree in Engineering, Computer Science, Business Systems, Supply Chain, or related field (or equivalent experience).
5-10 years of experience in sales engineering, solutions consulting, or business/operations consulting within payments, POS, fintech, or logistics.
Strong knowledge of fulfillment workflows (receiving, staging, key injection, kitting, shipping, reverse logistics).
Familiarity with payments/POS ecosystems, including gateways, OEM hardware, PCI/P2PE compliance, and integration models.
Ability to model partner scenarios against financial frameworks and cost structures.
Exposure to ERP/WMS systems, APIs, and system integration is preferred.
Exceptional written skills for SOPs, technical proposals, and RFP responses.
Strong verbal communication for engaging executives, operators, and engineers.
Willingness to travel 15-25% for client workshops and implementation support.
Ideal Candidate Attributes
Systems Thinker: Sees how IT, operations, and financial components connect in scalable business models.
Business Model Architect: Translates requirements into executable SOPs and workflows.
Consensus Builder: Aligns Sales, Operations, IT, and Finance around a unified solution.
Trusted Advisor: Establishes credibility with enterprise partners through technical and operational clarity.
Implementation Partner: Engages post-sale, supporting Account Management through onboarding and ramp-to-volume.
Industry Fluent: Knowledgeable in fintech, payments, POS, and fulfillment trends.
Adaptable & Resourceful: Thrives in dynamic environments with shifting priorities.
Compensation & Benefits
Compensation Range: $100,000 - $145,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
POS Portal/ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
FS Financial Analyst I
Scansource job in Greenville, SC
The Financial Analyst I analyzes existing sales partners' business model and financial capacity to maximize the sales partner's purchasing power and ScanSource, Inc.'s (“ScanSource”) revenue opportunities. Work with sales partners, Customer Service Department, and sales unit personnel to properly analyze past due accounts receivable balances, determine actions for prompt resolution, and direct daily activities to support prompt release of orders referred to Financial Services (“FS”). The Financial Analyst I will accomplish these goals through regular discussions with sales unit personnel, sales partner interviews, analyzing financial statements, reviewing public information, payment history, and explores potential collateral alternatives when necessary.
Responsibilities include the administration of ScanSource's benchmarking database as related to sales partners to ensure that the appropriate terms of sale and trade credit limit are offered to provide flexible financial services that are adaptable to the sales partner's changing needs - now and in the future. Additionally, the Financial Analyst I will enhance the benchmarking database to expand business intelligence for the sales units and early identification of potential sales growth opportunities.
The Financial Analyst I will ensure their compliance with FS guidelines and applicable commercial credit laws to maximize ScanSource's profitable recovery opportunities within predetermined authority.
Essential Job Duties:
Accounts Receivable:
Responsibilities include the administration of ScanSource's accounts receivable within an assigned portfolio of sales partners.
Establishes and maintains a positive relationship with sales partners to expand the sales partner's purchasing power by responding quickly and effectively to requests to maintain a superior customer experience with ScanSource. Communicates with sales partners to resolve past due invoices via payment and research sales partner's assertions related to claims and deductions for timely resolution.
Interviews existing sales partners as necessary to determine trade credit limit requirements by obtaining pertinent information for underwriting while recognizing valuable information, which may assist ScanSource's sales efforts. Reviews and analyzes sales partners accounts for completeness and obtains additional information as required for timely and accurate order processing.
Analyzes creditworthiness of existing sales partners to determine acceptable levels of risk. Autonomous signature authority up to amounts listed in the FS Approval Authority Levels. Amounts exceeding the individual's authority will be recommend to a Financial Analyst II, Financial Analyst III, Manager, FS or Director, FS for approval.
Inputs data from various sources into electronic “Scoring Model” including but not limited to financial data, trade credit report scores, and various other historical performance measures. Analyzes the business data in order to discover and understand historical patterns with a focus on predicting and improving business performance in the future.
Coordinates daily activities within an assigned area of responsibility to support group achievement of controlling past dues.
Maintain control of past due conditions through consistent and timely follow-up within a large specific portfolio in short term investments consisting of accounts receivable, while exercising sound business judgment when evaluating sales opportunities to marginal risk accounts.
Interact routinely with middle and upper management of internal and external sales partners (i.e., President, Chief Financial Officer, Controllers, etc.) to promote sales partner goodwill when involved in difficult or adversarial communications. Take the initiative to resolve the issue and/or recommend an action plan to FS Leadership designed to provide a solution and follow through to completion.
Prepare monthly management reporting for accounts with defaults exceeding ten thousand dollars ($10,000.00) for utilization by FS Leadership.
Effective utilization of operational systems (i.e., SAP, FIS, Electronic Customer Files, etc.) and guideline and procedures.
Generate and/or actively maintain account activity (i.e., Electronic Customer File and/or FIS History Notes, etc.) for sales partners within portfolio to insure proper documentation related to collection activity as governed by Fair Debt Collection Act.
In extreme cases, may choose to recommend swift actions (i.e., Third Party Recovery) for debt recovery with recommendation that the account be referred to legal counsel for legal actions.
Manage refund request by proper research and recommend issuance of customer refund checks to finalize account closure.
Attend FS education and training activities as needed.
Regular attendance is an essential function of the Financial Analyst I position.
Supports FS Leadership:
Support the administration, coordination, monitoring and reporting of operational performance to FS Leadership to ensure operational effectiveness and efficiencies.
Compiles and evaluates data for benchmarking, credit score validation, and daily/monthly/quarterly reporting.
Maintains close communication with ScanSource personnel (i.e., FS team, sales teams, etc.) to ensure adequate professional services for both external and internal customers.
Update accounts information daily or as needed into existing systems (i.e., SAP, FIS, and Electronic Customer File).
Supports FS Leadership by identifying and providing relevant information related to changing trends on a sales partner's account (i.e., change in financial condition, change in payment patterns) discovered during daily activities.
Notify FS Leadership of red flags (i.e., changing trends in sales partner's financial condition) in preparation of quarterly Bad Debt Reserve report.
Assist with internal compliance audits and provide requested information to ScanSource, Inc.'s internal auditor.
Communicates effectively with other FS team members assigned to accounts within the team through financial reviews, activity logs, and other means of communication.
Process Effectiveness and Efficiencies:
Assists with the development and implementation of continuous process improvements through productive feedback related to guidelines and procedures to promote additional operational efficiencies, more rapid order processing, and improved customer experiences. This incorporates the automation of the sales partner application decision and approval process.
Properly documents procedures to allow for adequate and efficient back-up coverage to ensure compliance with internal controls.
Other duties as assigned.
Other Duties as Assigned:
This includes any additional responsibilities or assignments not listed within the job description. Regular attendance is an essential function of the Financial Analyst I.
Interact routinely with middle and upper management of internal and external sales partners
(i.e., Accounts Payable, Purchasing, Controllers).
Promote sales partner goodwill even when involved in adversarial or difficult communications. Take the initiative to resolve the issue and/or recommend an action plan to FS Leadership designed to provide a solution.
Supports FS Leadership to forecast bad debt reserve that accurately reflect high-risk sales partners.
Reporting Relationships:
Reports to Manager, FS
Required:
Minimum of a Bachelor degree in Accounting/Finance or two years relevant working experience within credit and financial management disciplines.
Strong communication skills and ability to relate well to all levels of management
Strong problem solving, decision making, and timely follow-up skills with demonstrated abilities to work well within defined time restraints and pressure situations.
Organization skills, time management skills and possess qualities of leadership, professionalism and teamwork.
Must be highly proficient in computer software applications (Microsoft Office: Excel and Word) and demonstrated ability to learn mainframe applications.
Must be extremely thorough, self-starter and disciplined to working with little or no supervision.
This individual must demonstrate a commitment to excellence.
Multi-tasking in a fast-paced environment by introducing alternative financial solutions within predetermined risk parameters.
Preferred:
Secondary language fluency (Spanish, Portuguese, French,) preferred but not required
SAP Experience
Physical Requirements:
Ability to sit a computer terminal for long periods of time
If needed, ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position.
Ability to travel up to ten percent (10%) of the time.
Ability to lift ten (10) pounds.
Compensation:
Compensation Range: $48,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Supply Chain Services Specialist II
Scansource job in Greenville, SC
The Supply Chain Services Specialist II is responsible for processing support Purchase Orders to meet SLA and accuracy guidelines, and provide sales support as needed.
Manage queue of incoming service requests and process efficiently.
Work with Sales organization to attach and grow services opportunities
Work within supplier as an advocate for ScanSource and have expert knowledge of supplier's tools that will help drive service sales.
Responsible for reducing the amount of time it takes to process orders and purchase orders to supplier.
Responsible for various administration duties.
Maintain relationship with supplier partner(s).
Ability to work in a team environment in which all is working towards a common goal.
Responsible for excellent customer service and responsiveness.
Regular attendance is an essential function of the Supply Chain Services Specialist II position.
Reporting Relationships:
Reports to Supply Chain Manager
Daily contact with supplier management and sales teams
Will occasionally present to Senior Management (Supplier and/or ScanSource)
No Direct Reports
Requirements:
Preferred:
Proficiency in foreign language (Spanish, Portuguese, French, German)
SAP Experience
2-5 years industry experience
Physical Requirements:
Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position.
Ability to lift 20 pounds.
Ability to travel up to 10% of the time
Compensation:
Base Range : $41,600 - $49,600 and total compensation range $52,000-$62,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.
For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
SAP BW Business Intelligence Developer II
Scansource job in Greenville, SC
This role will become a subject-matter expert, supporting the data eco-system, improve business processes and drive data-related activities. The Business Intelligence Developer II will leverage our SAP database and capabilities to solve real business challenges, develop advanced software tools and functions that create, manipulate, and analyze large-scale and complex datasets. As the Business Intelligence Developer II you will work closely with multiple business stakeholders, from senior management to software developers, IT support, sales and marketing. You will engage with business users from a support perspective whilst also gathering requirements for SAP BI related projects. You will be internal facing and manage user's technical support queries as well as requirements for data-driven process improvement initiatives. This post joins the Data & Analytics team within Enterprise Architecture with a responsibility to deliver industry leading visualization solutions to ScanSource's world customer base.
Essential Job Duties:
Solve problems for large corporate clients in multiple business sectors.
Share your passion and knowledge with other teams.
Perform SAP BI and BW Service administrative duties.
Develop and deliver on a BI/reporting strategy based on SAP that supports future-state goals.
Create and enhance new/existing SAP BI models, views and BOBJ reports and dashboards to meet business needs and in accordance with business priorities and IT standards.
Use advanced SQL Server technologies to support the enterprise data warehouse.
Communicate effectively across all levels of the organization (senior management, representatives of the business departments, IT peers, employees) and externally (outside vendors, peer companies, etc.).
Own, drive and effectively facilitate business meetings, concurrent project commitments and project schedules.
Maintain close relationships with IT peers, customers and vendors to accomplish business goals.
Liaise with Security and Basis teams to provide the necessary authorizations for the users to access the reports and train the users, as needed.
Monitor the SAP support release strategy and provide advice on error corrections and need for upgrading the SAP BI system landscape.
Reporting Relationships:
Enterprise Architecture Manager: Data & Analytics
Requirements:
A bachelor's degree in accounting, business, economics, computer science or a related discipline.
8+ years' experience in SAP development
6 years' experience in SAP BI/BW architecture and design
5 years' experience in multi-dimensional databases
3 years' experience integrating data from multiple disparate systems.
3 years' experience in BI Applications
3 years' experience in SQL, SQL scripting, procedures, debugging SQL and SQL Server Integration Services (SSIS).
Strong Native SAP HANA modeler, building graphical and scripted calculation views/Information models for SAP ECC data.
Background or extensive expertise in SAP BW: 7.0, 7.3, 7.4 and 7.5 (on HANA), BW-Integrated Planning (IP)
Advanced Microsoft Excel skills, including pivot tables, Macro's, vlookups, etc.
High attention to detail and ability to be flexible and learn quickly.
Excellent organizational skills
Must be reliable, maintain consistent attendance and meet strict deadlines.
Ability to prioritize tasks and complete work assignments with minimal supervision.
Ability to work occasional on-call schedule for off-hours monitoring
Preferred:
Demonstrated experience leveraging AI and machine learning tools to analyze, interpret, and derive insights from complex data sets.
Service Now (SNow) or Jira experience managing projects and tickets.
Working understanding of the SDLC and QA lifecycle and methodology.
Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.).
Ability to work on cross-functional teams.
Ability to work with all levels of the organization: Executives to developers.
Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions.
Application of logic, reasoning, and problem solving.
Strong ability to work with time/date deadlines.
Physical Requirements:
Ability to sit at a computer terminal for long periods of time.
Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.
Compensation:
Compensation Range: $100,000 - $118,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
ScanSource Spark 2026 Summer Internship
Scansource job in Greenville, SC
As a ScanSource Spark Intern, students receive a dedicated mentor, an opportunity to explore career paths through our Walk-a-Mile program, the chance to build professional development skills through weekly workshops, and a celebration luncheon at the end of the summer-where they will have the opportunity to present to their mentors, managers, and the executive team. Other ScanSource Professional Internship benefits include participation in our annual Company Summer Social, and free access to our on-site fitness center.
The ScanSource Professional Internship provides the ability for students to:
Gain practical, hands-on experience
Enhance communication and presentation skills
Develop team-building skills
Network with others in their field of interest
Immerse themselves in ScanSource's culture
Access potential hiring managers for future full-time employment after graduation
ScanSource Professional Interns have an opportunity to intern in sales, merchandising, marketing, supply chain, finance, people & culture, customer service or IT.
Requirements:
Must be expected to graduate with Bachelor or Associate degree in August 2026, December 2026, or May 2027.
Intelisys: Manager, Account Management
Scansource job in Greenville, SC
The Manager, Account Management is an experienced sales professional who will drive the training of the Account Management team and provide sales coverage and support on an as-needed basis. This leader will oversee and manage the day-to-day responsibilities of a team of Account Managers and coach the team towards success. The Manager, Account Management is responsible for identifying Account Manager sales skill gaps, training Account Managers in sales techniques, and providing coaching and mentorship. In order to be successful, this individual must have knowledge of the channel, a proven sales record, and understanding of company sales methodology, solutions, and strategy.
Essential Job Duties:
People Development:
Identify skill gaps and process areas for improvement across the Account Manager organization
Deliver training, coaching, and mentorship to Account Managers
Provide regular performance feedback, development planning, and sales skill training to Account Managers
Demonstrate strategic influence, leadership, and deep technical and sales expertise
Provide mentorship and advice on sales calls and electronic / virtual communications with customers
Assist Account Managers with prioritization, responsiveness, and follow up skills
Coach, develop, and recruit a successful Account Management team.
Business Development:
Mentor Account Managers in opportunity identification and qualification; support the sales teams in the sales process, as needed
Coach Account Managers in understanding how to articulate Intelisys value proposition to drive higher consideration and close ratios
Teach Account Managers about the internal resources available to close deals; provide guidance on how and when to engage internal support resources
Provide sales coverage and support on an as-needed basis to support the sales organization's achievement of targets and objectives
Capability Development:
Continually evaluate sales processes to identify areas that need improvement or additional training modules
Sales Enablement & Support:
Facilitate collaboration between Sales, Partner Success and other functional teams to ensure alignment and solid execution of the sales go-to-market strategy
Provide inputs for strategic initiatives and projects that may impact the sales organization
Competencies:
Leadership & Relationships:
Ability to translate strategy into clear, actionable direction
Strong leadership, coaching, motivating, and mentoring skills
Maintain strong working relationships with stakeholders across the company
Established reputation as a highly experience sales professional
Operationally focused; provide clear and concise direction and advice to sales teams
Business Acumen:
Strong communication, listening, presentation, and negotiation skills
Expert understanding of sales organization functions, sales processes, and sales tools; strong sales acumen
Proven sales track record, demonstrating strong understanding of sales strategies and methodologies
Strong understanding of company business model and solution offerings
Ability to translate previous sales success into leading practices and tips for newer sales team members
Understanding of varying business models and how company solutions enable customer success
Reporting Relationships:
Reports to EVP, Supplier Services
Manager Account Managers
Regularly interacts with other Sales leaders, Partner Success, Marketing, Solutions Engineering, Supplier Services
Requirements:
4+ years of experience in sales, sales ops, or customer success
Previous experience in management
Bachelor's degree in business, management, or sales; or equivalent working experience
Strong understanding of Intelisys or channel experience
Proven history of high performance (e.g. Presidents club, quota achievement, etc.)
Demonstrated experience in solution selling, building and maintaining relationships, identifying sales growth opportunities, and negotiating and closing deals
Demonstrated experience in identifying opportunities to expand solution portfolios and growing accounts base revenue streams
Previous experience working with stakeholders across all levels of the organization, including senior executives
Experience and knowledge of Intelisys tools and processes
Preferred:
Proficiency in CRM systems (RPM or Salesforce)
Physical Requirements:
Ability to sit at a computer terminal for long periods of time.
Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.
Ability to travel at least 25% of the time, on short notice as needed.
Ability to lift 25 pounds.
Compensation:
Base Range : $52,500 - $63,000 and total compensation range $75,000 - $90,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.
For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Supplier BD Specialist - Comms
Scansource job in Greenville, SC
The Supplier Business Development Specialist is responsible for recruitment and enablement of new and current customers, internal sales support, supplier relationships and increasing financial growth for the assigned supplier(s). Maximizing revenue, recruitment and growth goals will also be a key part of this position. This position is the face of ScanSource to our supplier and customers and expected to be a role model of professionalism. Travel required.
Essential Job Duties:
Drive business to achieve supplier(s) revenue and growth goals.
Develop and plan for growth and retention strategies to increase share of wallet and relationship with assigned supplier(s) and customers
Successful achievement of recruitment of new customers and growth/development of existing customer base
Maintain high profile for assigned supplier(s) to further productive relationships
Present ScanSource message to customers and prospects through one-on-one, live meetings or recorded events
Understand the competitive landscape of both the distributor and supplier(s)
Monitor pipeline, recruiting and performance to goal for assigned supplier(s)
Maintain product knowledge of assigned supplier(s) and their competitors
Work closely with sales organization to ensure proper account coverage
Regular attendance is an essential function of this position
Reporting Relationships:
Direct supervision given from Manager or Director, Supplier Business Development or VP, Supplier Services
Daily contact with supplier(s) representatives, sales reps, and ScanSource management
Will occasionally make presentations to supplier(s), customers and ScanSource Senior Management
Requirements:
2+ years of previous experience in a supplier, sales or business development role
Previous experience in distribution channel strategies in a customer facing role
Strong communications skills
Self-motivated with ability to prioritize and execute
Experience with financial reporting and forecasting; proficiency in Microsoft Excel
Preferred:
Four-year degree from an accredited college or university; preferably in business or management
Prior sales or account management experience
Supplier certification(s)
SAP and Salesforce.com experience
Proficiency in foreign language (Spanish, Portuguese, French, German)
Physical Requirements:
Ability to sit a computer terminal for long periods of time
Ability to be physically in attendance at workstation at designated company office location or remote location during normal business hours designated for the position
Ability to travel up to 40% of the time
Ability to lift 20 pounds
Compensation:
Base Range : $55,000 - $60,000 and total compensation range $75,000 - $85,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.
For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Intelisys: VP, Advanced Technology Programs
Scansource job in Greenville, SC
The VP, Advanced Technology Programs is responsible for leading technology and transformation strategy in order to identify, understand and solve partners' business problems through our products and services. This role requires a deep understanding of our products, services, trends, and all technologies including cloud and emerging technologies. As the transformation leader, the VP, Advanced Technology Programs will be recognized as a thought leader with the ability to articulate complex technical solutions to non-technical stakeholders. As a cross-functional leader, this individual will coordinate efforts across education, program management, and solution engineering to drive outcomes for opportunity progression, new orders growth, billings retention, and emerging technology innovation.
This individual will collaborate with the VP, Intelisys Marketing and other key executives to strategize Intelisys' education, sales, and marketing initiatives. The VP, Advanced Technology Programs will create new opportunities to grow the Intelisys brand through a passionate commitment to education and thought leadership.
Responsibilities:
Lead the partner experience programs team that provides technical expertise to partners develop tailored solutions that meet their end customers' needs.
Create partner programs to help partners build practices around CX, Cybersecurity, Cloud, AI, SaaS, etc.
Create and deliver compelling product demonstrations, presentations, and proposals to audiences, highlighting the value of our products and services.
Develop and maintain strong relationships with partners, becoming a trusted advisor and building advocates for our products and services.
Stay up to date with industry trends, technologies, and best practices, and apply that knowledge to improve our products, services, and partner experience.
Observe, analyze and report on industry and technology trends.
Must be an ongoing student of new technologies and emerging suppliers, and provide relevant interpretation to both internal and external audiences.
Work closely with supplier services to understand existing supplier offerings and their evolving strategies.
Analyze key statistical data to derive critical observations relevant to the go-forward strategy of Intelisys.
Collaborate closely with Intelisys leadership on key messages to be delivered at partner, industry, and customer events as well as in front of internal audiences.
Design and deliver speeches to small and large audiences that are engaging, challenging, thought provoking and inspire meaningful and desired actions.
Strengthen the company's public brand and credibility by delivering industry-leading speeches and participating in other thought leadership activities.
Create cutting edge content in support of public speaking engagements and education enablement.
Reporting Relationships:
Position Reports to: President, Intelisys
Direct Reports: Advanced Technology Practice Leads, VP of Engineering
This position works closely with business executives from Sales, Marketing, Supplier Services, Partner Success, and Finance
This position has contact with executive level vendors, customers, co-workers, and senior management.
Requirements:
Bachelor's degree or equivalent work experience
Minimum 10 years' experience in B2B technology sales and/or marketing
Minimum 5 years' experience in sales and/or marketing leadership
Substantial industry experience
Demonstrate leadership skills and executive presence
Ability to build, manage, and inspire a high-performance team
Exhibit expert understanding of the full suite of Intelisys technologies
Sound business judgment, outstanding problem solving skills, and strong analytical skills
Technically deep and business savvy to lead and interface with teams of all levels across Intelisys
Known as a thought leader and is a seasoned public speaker
Excellent written and verbal communication skills
Broad conceptual understanding of key telecom, networking and cloud related technologies, including, UCaaS, CCaaS, SaaS, Cybersecurity, AI, Cloud, Microsoft, AWS
Preferred:
Technical and or public speaking certifications
An existing and well-known personal brand in the channel community is desired.
Physical Requirements:
Ability to sit at a computer terminal for long periods of time.
Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.
Ability to operate office equipment
Significant travel required
Preferred location is Greenville, SC
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Account Receivable Resolution Analyst
Scansource, Inc. job in Greenville, SC
The Account Receivable Resolution Analyst ("ARA") drives a superior customer experience and ScanSource, Inc.'s ("ScanSource") cash flow with ScanSource's secured and unsecured customer accounts through day-to-day account support, root cause identification of claims and deductions for timely resolution. The successful candidate will have solid knowledge of internal systems, analysis, and research ability. The ARA focuses primarily on reconciling discrepancies by working customer accounts to resolve customer issues that may involve multiple departments and/or vendors.
The ARA works with customers and internal organizations (e.g. customer service, sales, distribution center) to analyze accounts receivable balances resulting from the misapplication of payments, mis-shipments of product, pricing issues or other causes of non-payment; determine actions for prompt resolution and/or escalation. Success in this position requires taking ownership of issues to determine root causes while continuing a balanced relationship between the customer and internal organizations.
Essential Job Duties:
Account Reconciliation
Responsibilities include the reconciliation of ScanSource's accounts receivable for secured and unsecured customer accounts focused on account research and resolution of discrepancies.
Establishes and maintains a positive relationship with customers to expand the customer's purchasing power by responding quickly and effectively to requests to maintain a superior customer experience with ScanSource.
Researches customer assertions related to claims and deductions for timely resolution. Clearly and concisely communicates with all levels of internal and external management to resolve accounts receivable balances.
Demonstrates subject matter expert knowledge of assigned portfolio of customers and dispute resolution within departmental systems, including the Enterprise Resource Planning ("ERP") system (e.g., SAP), Electronic Customer Files, etc.
Knowledge of Electronic Data Interchange ("EDI") in order to timely clear payment issues on accounts related to EDI issues.
Accurately prepares and records dispute resolution information.
Perform research, reconciliation and resolution of all account discrepancies that originate from customer error, sales error, vendor issues, etc.
Analyzes customer account issues to determine root causes in order to contribute to continuous process improvements.
Reconciles open credit memos on customer accounts to ensure unpaid/short paid invoices are being matched and/or resolved.
Initiates changes that drive efficiencies while continuing a balanced relationship with all parties.
Account Analytics
Responsibilities include the administration of ScanSource's accounts receivable for secured and unsecured customer accounts.
Coordinates daily activities within an assigned area of responsibility to support group achievement of controlling past dues at or below an acceptable percent of total past due.
Interact routinely with middle and upper management of internal and external customers (i.e. President, Chief Financial Officer, Controllers, etc.) to promote customer goodwill when involved in difficult or adversarial communications. Take the initiative to resolve the issue and/or recommend an action plan to Financial Services and Accounting Leadership designed to provide a solution and follow through to completion.
Effective utilization of operational systems (i.e., SAP, Electronic Customer Files, etc.) and guidelines and procedures.
Generate and/or actively maintain account activity (i.e., Electronic Customer File and/or SAP History Notes, etc.) for customers to insure proper documentation related to collection activity as governed by Fair Debt Collection Act.
In extreme cases, may choose to recommend swift actions (i.e., Third Party Collections) for debt recovery with recommendation that the account be referred to legal counsel for legal actions.
Coordinate refund request by proper research and recommend issuance of customer refund checks to finalize account closure.
Attend education and training activities as needed.
Reporting Relationships:
Reports to Supervisor, Account Receivable Resolution team
Interact routinely with middle and upper management of internal and external customers (i.e. Accounts Payable, Purchasing, Controllers) to promote customer goodwill when involved in difficult or adversarial communications. Take the initiative to resolve the issue and/or recommend an action plan to Leadership designed to provide a solution.
Credentials:
Required:
Minimum of a Bachelor degree in Accounting/Finance and/or four years relevant working experience within credit and financial management disciplines.
Strong communication skills and ability to relate well to all levels of management
Strong problem solving, decision making, and timely follow-up skills with demonstrated abilities to work well within defined time restraints and pressure situations.
Organization skills, time management skills and possess qualities of leadership, professionalism, and teamwork.
Must be highly proficient in computer software applications (Microsoft Office: Excel and Word) and demonstrated ability to learn mainframe applications.
Must be extremely thorough, self-starter and disciplined to working with little or no supervision.
A commitment to a center of excellence - promoting collaboration and using best practices to drive business results.
Multi-tasking in a fast-paced environment by introducing alternative financial solutions within predetermined risk parameters.
Physical Requirements:
Ability to sit a computer terminal for long periods of time
Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position.
Ability to lift ten (10) pounds.
Ability to travel up to ten percent (10%) of the time.
An essential function for this position, based on business necessity, is that the employee must be physically in attendance at his/her workstation at the designated company office location during the normal business hours designated for the position.
Compensation:
Compensation Range: $46,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
IT Compliance Analyst
Scansource job in Greenville, SC
Under general supervision, the IT Compliance Analyst is responsible for various regulatory or compliance requirements throughout the global IT organization. The IT Compliance Analyst guides the organization through periodic audit activities and works cross-functionally with departments to gather information required to maintain specific compliance standards in the completion of audit requests.
Essential Job Duties:
Contribute to the overall IT compliance program.
Ensure compliance assessments are completed timely.
Maintain documentation to support compliance with SOX.
Track compliance issues and ensure resolutions are met.
Review system configuration for compliance.
Review IT policy and process for completeness, security, and compliance.
Work closely with process owners to assist in remediation plans.
Other duties as assigned.
Skills:
Excellent knowledge of IT systems and processes.
Excellent communication and interpersonal skills.
Excellent documentation, reporting, and audit preparation.
Proven ability to grow though self-study.
Behaviors & Attributes:
Adaptability / Flexibility
Analysis / Problem Assessment
Attention to Detail
Initiative
Innovation
Integrity
Interpersonal Skills
Results Oriented
Stress Tolerance
Teamwork / Collaboration
Technical / Professional Knowledge
Reporting Relationships:
Reports directly to IT Compliance Manager
Credentials:
Required:
This position will be seated and based out of our Corporate HQ in Greenville, SC.
Minimum 3-5 years' experience in an IT compliance-related role or IT project management role.
Ability to coordinate internal and external audits.
Experience with SOX IT and ITGCs.
Strong writing skills in order to communicate technical issues in business terms.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Access).
Preferred:
Related work or Military experience will be considered.
CISA, CISSP, or CIA certification.
Experience with GRC tools (Auditboard, wDesk, Archer, etc.).
Experience auditing IT infrastructure, processes, and applications.
Physical Requirements:
Ability to sit a computer terminal for long periods of time.
Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position.
Ability to lift 20 pounds.
Ability to travel up to 10%
Compensation:
Compensation Range: $75,000 - $85,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Supplier Business Manager - Networking
Scansource job in Greenville, SC
The Supplier Business Manager is responsible for developing and maintaining supplier relationships, along with increasing the financial growth for the assigned supplier(s). Maximizing revenue, market share and profit in addition to business planning are key parts of this position. This position is the face of ScanSource to our supplier and reseller partners and expected to be a role model of professionalism.
Essential Job Duties:
Drive business to achieve supplier revenue and GP$ goals
Act as an escalation point for the assigned supplier line(s)
Serve as primary point of contact for onboarding, enablement of existing and net new partners
Creation, execution and on-going monitoring of assigned supplier line(s) business plans
Liaison between ScanSource channel marketing and supplier line(s)
Negotiate supplier contracts with input from supply chain team and management
Maintain high profile for assigned supplier line(s) to further mutual business relationships
Facilitate and drive alignment of supplier team(s) with appropriate members of the ScanSource teams
Understand the competitive landscape of both the distributor and supplier
Serve as the primary escalation path for internal sales and supplier issues
Maximize profitability for assigned supplier line(s)
Monitor pipeline, recruiting and performance to goal for assigned supplier line(s)
Responsible for quarterly business reviews with the management and supplier partners
Other duties as assigned
Regular attendance is an essential function of this position
Reporting Relationships:
Direct supervision given from Manager, Supplier Business; Director, Supplier Services or VP, Supplier Services
No Direct Reports
Daily contact with supplier(s) representatives, sales reps, and ScanSource management
Will occasionally make presentations to both supplier and ScanSource Senior Management
Requirements:
High School/GED
Organizational Skills
Presentation Skills
Communication Skills
Negotiation Skills
Self-motivated with ability to prioritize and execute
Computer Skills (MS Office)
Previous experience working as a SBM for a tech distributor
Preferred:
Bachelor's Degree or 4 or more years of relevant experience (Marketing/Business)
Physical Requirements:
Ability to sit a computer terminal for long periods of time
Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position
Ability to travel up to 30 percent of the time
Ability to lift 25 pounds
Compensation:
Base Salary Range: $41,600 - $50,000 and Total Compensation Range: $52,000 - $62,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.
For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F