Interface Associate TSS
Soft Computer Consultants job in Clearwater, FL
The Interface Associate Technical Support Specialist is responsible for the triaging and troubleshooting of Interface client support tasks as well as the receiving of client phone calls. Locates alternate personnel as needed in order to accommodate client requests. This position is the initial contact for all Interface support tasks received verbally, via email or by other means and is responsible for properly documenting the task into the Case Management System (STAR/TMS) and performing simple troubleshooting using the provided tools. The Interface Associate Technical Support Specialist will also handle connectivity issues with Instruments/HIS Interfaces, Synch Forms, and serve as the initial point of contact for Emergency tasks.
DUTIES AND RESPONSIBILITIES:
Support Activities - Participates in SCC's Support Mission and Goals by:
Performs system troubleshooting in a Unix environment, helping clients with Port/IP changes.
Makes minor flag/transition table changes in Instrument Interfaces.
Performs simple troubleshooting of Xyplex Ports for Instrument communication issues.
Investigates HIS issues of no results going to HIS or no orders from the HIS.
Performs investigations of ADT Interface merge discrepancies.
Checks Reference Lab tasks for orders/results not processing.
Monitors tasks for escalation and reports any/all to the Interface Team Manager or appropriate designee.
Assists with projects as assigned by the Interface Team Manager.
Administrative Duties:
Properly timesheets against appropriate SCC tasks
Properly uses time clock as required to track working hours
Reviews assigned workload to assesses potential delays in the delivery of solutions
Updates Voice Mail messages when absent from work
Responds to voice messages in a timely manner
Provides meaningful recommendations for improving team productivity and the overall effectiveness of the support effort
Complies with all approved procedures, directives and guidelines
Performs other duties as assigned
JOB SPECIFICATIONS:
Education Required:
An Associate's degree in a Healthcare related field (Biology, Microbiology, etc.) or Computer Science/IT related field is required. A Bachelor's degree in a related field is preferred. Classes pertaining to Networking; including TCPIP general functionality and message structure are preferred.
Experience Required:
Previous experience in the Interface troubleshooting/building or IT applications (preferably SCC systems) highly desirable. Also, previous experience in a service related field, clinical laboratory, or related computer position. Trouble shooting skills on networks or PC's is desirable.
Skills Required:
Proficient in the use of a PC
Proficient in the use GUI applications such as Windows and MS Office
Training in Computer Science or programming desirable
A thorough and practical understanding of the SCC product
Analytical and problem solving ability
Ability to work independently
Ability to collaborate with other team members
Excellent communication skills (oral and written)
Excellent interpersonal skills
Ability to work effectively under stress
Good keyboard/typing abilities
Excellent teaching and presentation skills
Travel Required:
None to Minimal.
Auto-ApplyDirector of Human Resources
Soft Computer Consultants job in Clearwater, FL
Company: SCC Soft Computer Industry: Software | Laboratory & Genetics Information Systems
About SCC Soft Computer SCC Soft Computer is a global leader in laboratory and genetics information systems, dedicated to advancing healthcare diagnostics and laboratory management through innovative software solutions. With a diverse global workforce and operations spanning multiple continents, SCC has been at the forefront of healthcare technology for over four decades, delivering world-class software and services to clinical laboratories and healthcare organizations worldwide.
Position Overview
We are seeking an experienced and strategic HR Director to join our executive leadership team. This role will lead global HR initiatives to support SCC's continued growth, transformation, and organizational excellence. The ideal candidate will have a strong background in the software or SaaS industry and proven experience managing global talent operations, compensation design, performance management systems, and organizational restructuring.
Key Responsibilities
Partner with executive leadership to align HR strategy with SCC's global business objectives and growth plans.
Develop and execute performance management frameworks that drive accountability, innovation, and continuous improvement.
Provide strategic guidance on organizational design, right-sizing, and restructuring initiatives to support operational efficiency and scalability.
Serve as a trusted advisor to senior management on all people-related matters, including succession planning, workforce planning, and leadership development.
Foster a culture of engagement, inclusion, and high performance aligned with SCC's mission and values.
Qualifications
Bachelor's degree in Human Resources, Business Administration, or related field.
8+ years of progressive HR leadership experience, with at least 4 years in a director-level or above role within the software or SaaS industry.
Proven success in compensation and performance design, organizational restructuring, and change management.
Strong understanding of the technology sector's talent market and evolving workforce trends.
Exceptional communication, leadership, and stakeholder management skills.
Why join SCC Soft Computer
Work with a global leader at the intersection of technology and healthcare.
Shape the future of a people-first, innovation-driven organization.
Collaborate with diverse, talented professionals across the world.
Enjoy a culture that values integrity, collaboration, and continuous improvement.
Ready to make an impact?
If you're a visionary HR leader with a global mindset and tech-savvy approach, apply now and help us shape the future of our workforce!
Auto-ApplyField Service Engineer
Jacksonville, FL job
DSI Innovations is growing and in search of a Field Service Engineer to support various industrial automated manufacturing equipment facilities. The ideal Field Service Engineer candidate will have strong experience maintaining, troubleshooting, and repairing industrial manufacturing equipment in a customer-facing, service-based role.
Responsibilities of the Field Service Engineer Include:
Install, maintain, and repair automated industrial manufacturing equipment at customer sites, including PLCs, HMIs, robotics, etc.
Provide excellent technical support and customer training by phone or on-site
Help to improve performance of manufacturing processes and/or equipment
Salary Range and Other Benefits for the Field Service Engineer Include:
$50,000 - $120,000, depending on years of direct experience
Excellent comprehensive benefits package including medical premium, matching 401K, profit sharing bonus and overtime
A flexible, mission-focused, teamwork environment tailored to your personal and professional goals
Job requirements
Qualifications of the Field Service Engineer Include:
Be accustomed to a field service work style, traveling daily to local customer sites, occasional travel to regional customer sites, managing your own time and workload
A strong desire to work in a customer service-oriented role, caring for customers who are in crucial factory production shut-down status, with high importance on building and maintaining relationships
Experience in a similar role installing, troubleshooting, and testing mechanical, electrical, and hydraulic systems, being able to interpret technical drawings, user-manuals and schematics
Prior experience with a systems integrator is a plus
Education Requirements for the Field Service Engineer Include:
Associates degree or higher in engineering i.e. mechanical, electrical, computer engineering or related field, or technical vocational training certificates and/or equivalent experience
Key Words: Allen-Bradley, Siemens, Rockwell, DeltaV, controller, Omron, Telemecanique, Mitsubishi, GE, Fanuc, PLC Direct, SCADA, Ignition, FactoryTalk View, FTV PlantPAx, ICONICS Genesis32/64, iFix, Wonderware, VTScaada, WinCC, Citect, Servos Drives, Robotics, Robot, Parker, SSD Drives, IAI Intelligent Actuator, Yaskawa / Motoman, Schneider Electric, Universal Robots, Fetch Robotics, Omron Adept, Mitsubishi, Siemens, Staubli, Fanuc, AUBO, KUKA, ABB, MiR, DCS, FactoryTalk View, ControlLogix, PlantPAx, Fisher PROVOX, Moore APACS, Siemens, automation engineer, software engineer, programmer, integration, integrator, full time, distributed control systems, program logic controller, wiring, CAD, process, field service engineer, engineering services, customer service, customer facing,
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Senior Automation Engineer
Orlando, FL job
DSI Innovations is growing and in search of an Automation Engineer to support various industrial automation manufacturing facility projects. The ideal Automation Engineer candidate will have experience analyzing system requirements, designing, developing, and maintaining industrial automated manufacturing controls systems, programming, designing, and troubleshooting PLCs and HMIs, and managing project timelines.
Responsibilities of the Automation Engineer Include:
Design, develop, and troubleshoot control systems for industrial automation applications including PLCs, HMIs, drives, and networks
Collaborate with engineers, project managers, and system owners to ensure projects are completed on-time and within budget
Conduct testing and commissioning of automation systems
Salary Range and Other Benefits for the Automation Engineer Include:
$70,000 - $140,000, depending on years of direct experience
Excellent comprehensive benefits package including medical premium, matching 401K, bonus and overtime
A flexible, mission-focused, teamwork environment tailored to your personal and professional goals
Job requirements
Qualifications of the Automation Engineer Include:
Experience designing, developing, and troubleshooting automated manufacturing equipment/systems in industrial manufacturing facilities
Knowledge of PLC programming, HMI design, industrial networks and ability to read electrical schematics, P&IDs and general engineering documents/drawings
Experience with motion control systems, and electrical control panel design
Education Requirements for the Automation Engineer Include:
Bachelor's degree or higher in engineering i.e. mechanical, electrical, computer engineering or related field, or technical associates degree with equivalent experience
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Administrative Assistant - Marketing
Soft Computer Consultants job in Clearwater, FL
Provides administrative support services to the Marketing and Education departments. This position works under direct supervision in which work is regularly checked. Work is governed by detailed rules, procedures, and guidelines.
DUTIES AND RESPONSIBILITIES:
Provides administrative assistance and support to the Marketing and Education departments by arranging appointments, travel, meetings, and conference calls.
Prepares departmental correspondence, procedures, and other internal documents.
Proofread Marketing brochures, ads, etc.
Assists the PR & Events Coordinator when off site.
Interacts with clients, members of management, and staff members regarding department processes as directed by the Sales & Marketing Management.
Performs basic clerical duties such as answering the telephone, filing, taking meeting minutes, word processing and following up on assigned tasks.
Monitors missing timesheets, orders office supplies, and generates purchase orders for the Marketing and Education departments.
Maintains vacation/time-off schedules and time clock reports.
Maintains monthly marketing inventory including collateral and brochures
Provides backup support for other Departments as needed.
Complies with all approved procedures, directives, and guidelines.
SNUG Conference help desk, registration at off-site location for Users Group Conference.
Assist in Marketing Initiatives to include Digital Marketing, International expansion, and introduction of new products.
Performs other duties as assigned.
JOB SPECIFICATIONS:
Education Required:
An Associate's Degree in Business Administration, Marketing, or related field is required. Bachelor's Degree is preferred.
Experience Required:
Previous experience within Marketing is highly desirable. Prior administrative experience in a business environment is required.
Skills Required:
Excellent communication, presentation, organization, and interpersonal skills.
The ability to work independently and effectively under stress as well as the ability to define priorities, multi-task, and complete work assignments in a timely manner.
Above-average knowledge of Microsoft Office is required.
Strong typing skills (at least 60 WPM) is required.
Background in social media, SEO, & Digital Marketing platforms.
Travel Required:
None.
Auto-ApplyManager - Customer Interaction Suite
Florida City, FL job
Job Description The role is responsible for providing support for solution design, development, and implementation for specific business opportunities in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The incumbent may lead important projects that require providing experienced project team members with instruction, guidance, and advice in all aspects of the project to ensure delivery of quality outcomes. This is an operational role, responsible for delivering results that have a direct impact on solution engineering for the assigned account/business. Responsibilities Provide solutioning support to sales teams in the region/function. Support bid team to prepare responses to technical aspects of RFP. Understand pricing mechanisms and support sales team in building commercial inputs. Preparation of technical sales materials including collateral, quotation, timeline, project plan and solution proposals. Work closely with teams like Product, Engineering & various cross functional teams to create required solution to enhance the service offering. Create Use cases, BOQ documents. Provide L4 support to Operations for any design or repeated issues which needs Engineering intervention. Conduct POC, demo as per the customer requirements, design migration plans and support project management for generating project implementation plans. Conduct periodic session with the identified set of partners to understand new product features that would benefit customers and their product roadmap. Desired Skill sets Ability to understand business goals and map to technical requirements. Exposure towards working in the RFP cases. Knowledge of creating HLD and LLD Good understanding of use cases and able to create solutions relating to the use cases. Proficient with MS Office tools (Word, Excel, Access, Power point, Visio) Understanding of technology and services related to the domain.
Base Salary Range: $137,600-$180,943. The salary may be adjusted within this range based on the candidate's qualifications, experience, and specific needs of the position
Benefits Summary: We offer medical, dental, vision coverage as well as a 401k plan and paid leave under our policies.
Other Compensation: The position is eligible to participate in a sales-based incentive program
Outside Sales Executive - SLED (Florida)
Quincy, FL job
Job Description
DSI Tech, a nationally recognized leader in technology solutions, is seeking a motivated Outside Sales Executive to drive growth in the Tallahassee, Florida market. If you have a strong local network, proven sales success, and thrive in both hunting new business and nurturing existing accounts, this is your chance to make a big impact. We offer a powerful marketing package and the freedom to manage your territory independently while representing top-tier tech solutions.
Who We Are
DSI Tech is a Cisco Gold Partner, generating over $228 million in revenue annually. We are an expanding company providing IT solutions and services since 1991, with headquarters in the thriving Dulles Technology corridor (Ashburn, Virginia).
At DSI Tech, we pride ourselves on our culture, which is based on credibility, capability, customer service, and commitment to our talented workforce and customers. We offer a comprehensive professional training program, a competitive compensation package, robust benefits, and a fun and rewarding workplace. We are excited to help accelerate your career development and growth!
Your Responsibilities
Sell IT Infrastructure solutions from various vendors, primarily but not limited to State, Local, and School of Education (SLED) organizations
Engage and drive sales with customers in the Florida area
Defined Sales Territory aligns with the Sales Executive's residence, existing client list, and DSI's sales territory mapping
Provide current and new clients with product information, pricing, and conduct daily on-site visits
Focus on Federal E-rate opportunities as well as commercial sales. Partner with our Senior Network Engineers in the areas such as Security, R&S, Wireless, Collaboration, Data Center and Virtualization for all pre-sales activities
Implement a strategic, solution-oriented approach to create interest in our unique value proposition and build market position by identifying, developing, defining, negotiating, and establishing business relationships
What You Need for this Role
3+ years in an outside sales capacity selling IT solutions for Cisco products or other vendors (NetApp, VMware, Microsoft, HPE, Crestron)
Bachelor's degree in Business Administration, Management, Economics, or related field OR an equivalent combination of formal education, training, and directly related progressive job experience
Proven experience in SLED (State and Local Government and Education) and commercial sales
Willingness to travel within the Tallahassee, Florida area
Proficiency in Microsoft Office Suite
Excellent time management, organization skills, and attention to detail
Strong communication skills, both written and verbal
Strong decision-making, problem resolution, and creative thinking abilities
Results-driven and detail-oriented
Established credibility in interactions with customers and team members
What Sets You Apart
Any Cisco Sales Certification, especially CCSE (Cisco Certified Sales Expert)
Possess a strong SLED client list in Florida, specifically Tallahassee.
Benefits We Provide
DSI Tech provides a comprehensive range of employee benefits, including a 401(k) plan with a 3% company match, medical, dental, and life insurance, vision coverage, and short-term and long-term disability insurance. Employees also receive paid time off (PTO) and enjoy 9.5 company-paid holidays. We are dedicated to ensuring employee satisfaction through our benefits program while promoting a friendly, team-oriented culture.
DSI Tech is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other characteristic protected by law
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Blood Services Implementation Specialist
Soft Computer Consultants job in Clearwater, FL
The Blood Services Implementation Specialist Level 1 provides on-site and in-house application support, troubleshooting, and training to an assigned number of upgrade, hardware, or simple implementation clients for the project's duration and approximately 30 days after the live date. Along with the Project Manager and Blood Services Implementation Team Lead, share the responsibility for successfully implementing SoftBank, SoftDonor, and/or SoftID.Tx.
DUTIES AND RESPONSIBILITIES:
Assists the Project Manager with all activities related to SoftBank, SoftDonor, and/or SoftID.Tx implementation is to ensure all obligations (contractual and otherwise) are met and that the implementation is performed within the defined time frame.
Provides system file build, system functionality training, pre-live audit, go-live assistance, and post-live audit with the hospital blood bank, donor center, and/or nursing staff.
Maintains a thorough understanding of the overall capabilities and Best Practice use of the system.
Guides clients in building and fully utilizing all existing system functionality.
Provide telephone consultations and web-based training sessions to clients, as needed.
Logs and assigns an appropriate level of criticality to all SoftBank, SoftDonor, and/or SoftID.Tx-related calls and tasks.
Prepares and updates agendas, activity trackers, and other documents related to monitoring project progress.
Works effectively with the Blood Services team members and other SCC staff to ensure timely and satisfactory resolutions to client implementation issues.
Escalates issues that may adversely affect client satisfaction or the project timeline.
Effectively manages assigned workload.
Submits trip reports and travel documentation in a timely manner.
Actively participates in knowledge-sharing with other Blood Services team members.
Provide meaningful recommendations for improving the product.
Monitors emails, voicemail, and instant messaging applications daily and responds in a timely manner.
Serves as an additional resource for non-assigned clients, as needed.
Participates in technical training programs as assigned.
Complies with all approved procedures, directives and guidelines.
Performs other duties as assigned.
JOB SPECIFICATIONS:
Education Required:
An associate's degree in a Healthcare related field is required. A bachelor's degree, especially in Medical Technology with specific course work in Transfusion and/or Donor Services, is highly desirable.
Experience Required:
A broad understanding of blood bank, donor, and/or transfusion administration protocol is essential. 2-3 years of previous experience in a blood bank, donor laboratory, or clinical setting is preferred. Prior experience in the usage, file building, and troubleshooting of a laboratory information system (LIS) is highly desirable.
Travel Required:
Yes, up to 50%.
Auto-ApplyBlood Services Implementation Australia
Soft Computer Consultants job in Clearwater, FL
The Blood Services Implementation Specialist Level 1 provides on-site and in-house application support, troubleshooting, and training to an assigned number of upgrade, hardware, or simple implementation clients for the project's duration and for approximately 30 days after the live date. Along with the Account Executive and Blood Service Implementation Team Lead, shares the responsibility for successfully implementing SCC's SoftBank, SoftDonor, and/or SoftID.Tx. application Software
DUTIES AND RESPONSIBILITIES:
Assists the Project Manager with all SoftBank, SoftDonor, and/or SoftID activities. Tx implementation ensures that all obligations (contractual and otherwise) are met and that the implementation is performed within the defined time frame.
Provides system file build, system functionality training, pre-live audit, go-live assistance, and post-live audit with the hospital blood bank, donor center, and/or nursing staff.
Maintains a thorough understanding of the system's overall capabilities and Best Practice use.
Guides clients in building and fully utilizing all existing system functionality
Provides telephone consultations and web-based training sessions to clients as needed
Logs and assigns an appropriate level of criticality to all SoftBank, SoftDonor, and/or SoftID.Tx-related calls and tasks.
Prepares and updates agendas, activity trackers, and other documents related to monitoring project progress.
Works effectively with Blood Services team members and other SCC staff to ensure timely and satisfactory resolutions to client implementation issues.
Escalates any issues that may adversely affect client satisfaction or project timeline.
Effectively manages assigned workload.
Submits trip reports and travel documentation on time.
Actively participates in knowledge-sharing with other Blood Services team members.
Provides meaningful recommendations for improving the product.
Monitors emails, voice mail, and instant messaging applications daily and responds in a timely manner.
Serves as an additional resource for non-assigned clients as needed.
Participates in technical training programs as assigned.
Complies with all approved procedures, directives and guidelines.
Performs other duties as assigned.
JOB SPECIFICATIONS:
Education Required:
Four-year degree in a healthcare-related field. A bachelor of Science degree in Medical Technology with a specific course in Transfusion and/or Donor Services is highly desirable. Relevant experience may be substituted for a degree.
Experience Required:
A broad understanding of blood bank, donor, and/or transfusion administration protocol is essential. 3-5 years of previous experience in a blood bank, donor laboratory, or clinical setting preferred. Previous experience in the usage, file building and troubleshooting of laboratory information systems (LIS), highly desirable..
Skills Required:
Comprehensive understanding of NATA/TGA regulatory requirements.
Excellent planning, organizational, interpersonal, teaching, presentation and communication skills.
Ability to work independently
Ability to perform effectively in a team environment.
Ability to work effectively under stress.
Travel Required:
Extensive, up to 75%
Auto-ApplyAdministrative Support Assistant
Soft Computer Consultants job in Clearwater, FL
Job Description
The Administrative Support Assistant is a entry-level position that provides administrative support services to any department within SCC, allowing the individual the opportunity to learn and advance with SCC.
DUTIES AND RESPONSIBILITIES:
Provides administrative support to the Office Support department, back up coverage for the Reception team, as well as any other internal department, as requested.
Assists in training entry-level Office Support Assistants for later advancement.
Prepares supplies for new employees, and collects supplies for departing employees
Maintains the department supply cabinet, as well as the required inventory for the client training manuals.
Assists with lunch distribution for employees and clients.
Complies with all approved procedures, directives and guidelines.
Performs other duties as assigned.
JOB SPECIFICATIONS:
Education Required:
High School Diploma, Associate's Degree or Business Certification is preferred.
Experience Required:
A minimum of one year experience working within a business environment is required.
Skills Required:
Excellent communication, interpersonal, and organizational skills.
The ability to handle multiple tasks as well as to define priorities and respond accordingly.
The ability to work in a fast-paced environment.
Basic to intermediate Microsoft Word and Excel knowledge is required.
Must be detail-oriented.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position the employee is regularly required to talk and hear verbal communication. The employee is frequently required to sit, and regularly required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. Moderate to extensive keyboard activity is required. Some lifting (up to twenty pounds) may be required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Environmental conditions are somewhat variable, but generally acceptable in temperature, ventilation, and lighting with CRT exposure
*SCC is an equal opportunity & affirmative action employer and does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law
RFP Support Specialist
Soft Computer Consultants job in Clearwater, FL
The RFP support person is responsible for RFP providing technical responses to requests for information regarding SCC's licensed products. This position ensures accurate, timely, and comprehensive responses to incoming RFPs and RFIs.
Works closely with SCC Legal Counsel, Sales Support Department, Telemarketing Support Department, Regional Sales Managers, Product Managers, and Program Managers. This individual provides guidance to the assigned SME staff to ensure maximum team effectiveness and productivity, timely follow-up to internal and external inquiries, and excellent customer satisfaction. Must be capable of providing technical responses to Requests for Information (RFI) and Requests for Proposal (RFP) regarding all SCC's licensed products.
DUTIES AND RESPONSIBILITIES:
Monitors progress of RFPs towards due dates.
Effectively and manages deadlines throughout the RFP process.
Maintains RFP database within the Loopio library and all work in progress files.
Manage project timelines, coordinate team efforts, and evaluate proposals to identify opportunities for continuous process improvement.
Enhance the proposal intake process to improve quality, streamline workflows, and align with organizational goals.
Act as one of the primary points of contact for internal and external stakeholders during the proposal process.
Communicate updates, risks, and solutions to executive leadership and capture teams.
Coordinate with staff and other contributors to develop their proposal writing and management skills.
Composes technical correspondence for C-level Executives, as requested, including research and drafting of technical letters appropriate for C- level executives.
Responds to queries given to executives for response organizing efforts to obtain appropriate responses from high level queries, proofread/edit content and reformat these types of requests.
Complies with all SCC's approved procedures, guidelines, directives, and corporate policies, while performing all duties as assigned.
Completes all security, technical, and risk assessment document requests and Assists the Director of Systems Engineering with preparation of in-house documents, using writing and editing skills, as requested.
JOB SPECIFICATIONS:
Education Required:
Bachelor's degree (BS) in Business, Healthcare, or Medical Technology required.
Experience Required:
Minimum of 5 years of experience in content strategy, technical writing, or proposal development. A minimum of 3-5 years of clinical background or familiarity with SCC systems is preferred.
Skills Required:
Exceptional written and verbal communication skills.
Strong organizational and project management capabilities.
Experience with business analysis tools.
Demonstrated success in managing complex RFP and proposal processes.
Ability to synthesize technical information into clear, concise, and persuasive content.
Excellent interpersonal, stress management, and time management.
Flexible work ethic for meeting due dates and a typing speed of at least 30 wpm.
Collaborative, team first player.
Travel Required:
None.
Auto-ApplyInterface Associate TSS
Soft Computer job in Clearwater, FL
The Interface Associate Technical Support Specialist is responsible for the triaging and troubleshooting of Interface client support tasks as well as the receiving of client phone calls. Locates alternate personnel as needed in order to accommodate client requests. This position is the initial contact for all Interface support tasks received verbally, via email or by other means and is responsible for properly documenting the task into the Case Management System (STAR/TMS) and performing simple troubleshooting using the provided tools. The Interface Associate Technical Support Specialist will also handle connectivity issues with Instruments/HIS Interfaces, Synch Forms, and serve as the initial point of contact for Emergency tasks.
DUTIES AND RESPONSIBILITIES:
Support Activities - Participates in SCC's Support Mission and Goals by:
* Performs system troubleshooting in a Unix environment, helping clients with Port/IP changes.
* Makes minor flag/transition table changes in Instrument Interfaces.
* Performs simple troubleshooting of Xyplex Ports for Instrument communication issues.
* Investigates HIS issues of no results going to HIS or no orders from the HIS.
* Performs investigations of ADT Interface merge discrepancies.
* Checks Reference Lab tasks for orders/results not processing.
* Monitors tasks for escalation and reports any/all to the Interface Team Manager or appropriate designee.
* Assists with projects as assigned by the Interface Team Manager.
Administrative Duties:
* Properly timesheets against appropriate SCC tasks
* Properly uses time clock as required to track working hours
* Reviews assigned workload to assesses potential delays in the delivery of solutions
* Updates Voice Mail messages when absent from work
* Responds to voice messages in a timely manner
* Provides meaningful recommendations for improving team productivity and the overall effectiveness of the support effort
* Complies with all approved procedures, directives and guidelines
* Performs other duties as assigned
JOB SPECIFICATIONS:
Education Required:
An Associate's degree in a Healthcare related field (Biology, Microbiology, etc.) or Computer Science/IT related field is required. A Bachelor's degree in a related field is preferred. Classes pertaining to Networking; including TCPIP general functionality and message structure are preferred.
Experience Required:
Previous experience in the Interface troubleshooting/building or IT applications (preferably SCC systems) highly desirable. Also, previous experience in a service related field, clinical laboratory, or related computer position. Trouble shooting skills on networks or PC's is desirable.
Skills Required:
* Proficient in the use of a PC
* Proficient in the use GUI applications such as Windows and MS Office
* Training in Computer Science or programming desirable
* A thorough and practical understanding of the SCC product
* Analytical and problem solving ability
* Ability to work independently
* Ability to collaborate with other team members
* Excellent communication skills (oral and written)
* Excellent interpersonal skills
* Ability to work effectively under stress
* Good keyboard/typing abilities
* Excellent teaching and presentation skills
Travel Required:
None to Minimal.
Director of Human Resources
Soft Computer Consultants job in Clearwater, FL
Job Description
Company: SCC Soft Computer Industry: Software | Laboratory & Genetics Information Systems
About SCC Soft Computer SCC Soft Computer is a global leader in laboratory and genetics information systems, dedicated to advancing healthcare diagnostics and laboratory management through innovative software solutions. With a diverse global workforce and operations spanning multiple continents, SCC has been at the forefront of healthcare technology for over four decades, delivering world-class software and services to clinical laboratories and healthcare organizations worldwide.
Position Overview
We are seeking an experienced and strategic HR Director to join our executive leadership team. This role will lead global HR initiatives to support SCC's continued growth, transformation, and organizational excellence. The ideal candidate will have a strong background in the software or SaaS industry and proven experience managing global talent operations, compensation design, performance management systems, and organizational restructuring.
Key Responsibilities
Partner with executive leadership to align HR strategy with SCC's global business objectives and growth plans.
Develop and execute performance management frameworks that drive accountability, innovation, and continuous improvement.
Provide strategic guidance on organizational design, right-sizing, and restructuring initiatives to support operational efficiency and scalability.
Serve as a trusted advisor to senior management on all people-related matters, including succession planning, workforce planning, and leadership development.
Foster a culture of engagement, inclusion, and high performance aligned with SCC's mission and values.
Qualifications
Bachelor's degree in Human Resources, Business Administration, or related field.
8+ years of progressive HR leadership experience, with at least 4 years in a director-level or above role within the software or SaaS industry.
Proven success in compensation and performance design, organizational restructuring, and change management.
Strong understanding of the technology sector's talent market and evolving workforce trends.
Exceptional communication, leadership, and stakeholder management skills.
Why join SCC Soft Computer
Work with a global leader at the intersection of technology and healthcare.
Shape the future of a people-first, innovation-driven organization.
Collaborate with diverse, talented professionals across the world.
Enjoy a culture that values integrity, collaboration, and continuous improvement.
Ready to make an impact?
If you're a visionary HR leader with a global mindset and tech-savvy approach, apply now and help us shape the future of our workforce!
Outside Sales Executive (SLED)
Tampa, FL job
Job Description
Are you ready to make a real impact in technology sales? This role offers an exciting opportunity to lead innovation in a dynamic, high-potential market. As one of the nation's leading technology solutions providers, we are seeking a passionate and driven Outside Sales Executive (SLED) to help shape the future of IT in the public sector.
You will be responsible for the entire sales cycle-identifying and qualifying opportunities, meeting with prospective clients, and driving growth in your territory. You will work with top-tier OEMs, including Cisco, HPE, NetApp, Crestron, Microsoft Office 365, Azure, VMware, Dell, Palo Alto, and others, providing cutting-edge solutions that truly make a difference.
This is more than a sales position; it offers a chance to apply a strategic, solution-oriented approach that highlights our unique value, builds lasting relationships, and elevates your career. If you thrive on challenges, are motivated by results, and are eager to work with industry leaders, this is the role for you.
Preferred Locations: Florida, Georgia, North Carolina, Pennsylvania, South Carolina, Texas, or Virginia.
Who We Are
DSI Tech is a Cisco Gold Partner, generating over $228 million in revenue annually. We are an expanding company providing IT solutions and services since 1991, with headquarters in the thriving Dulles Technology corridor (Ashburn, Virginia).
At DSI Tech, we pride ourselves on our culture, which is based on credibility, capability, customer service, and commitment to our talented workforce and customers. We offer a comprehensive professional training program, a competitive compensation package, robust benefits, and a fun and rewarding workplace. We are excited to help accelerate your career development and growth!
Responsibilities
Sell IT Infrastructure solutions from various vendors, primarily focusing on State, Local, and School of Education (SLED) organizations
Engage with customers in your assigned area to drive sales
Your defined sales territory will align with your residence, existing client list, and DSI's sales territory mapping.
Provide current and new clients with product information and pricing, and conduct daily on-site visits
Focus on Federal E-rate opportunities as well as SLED accounts
Partner with our Senior Network Engineers in the areas such as Security, Routing & Switching, Wireless, Collaboration, Data Center and Virtualization for all pre-sales activities
Implement a strategic, solution-oriented approach to create interest in our unique value proposition and build market position by identifying, developing, defining, negotiating, and establishing business relationships
Maintain strict confidentiality of all sensitive and proprietary information
Consistently adhere to company policies, procedures, and standards of conduct
Foster effective communication and collaboration with department heads, managers, colleagues, and customers
Communicate information clearly and concisely, presenting ideas and reporting facts in a professional manner
Manage personal workflow efficiently, proactively resolving issues and seeking guidance from supervisors when necessary
Demonstrate reliability by meeting established attendance and punctuality standards
Comply with all safety and security protocols to ensure a safe working environment
Perform additional duties and responsibilities as assigned to support the team and organizational goals
Qualifications / Skills / Knowledge
3+ years in an outside sales capacity selling IT solutions for Cisco products or other vendors such as NetApp, VMware, Microsoft, HPE, and Crestron
Bachelor's degree in Business Administration, Management, Economics or related field OR an equivalent combination of formal education, training, and relevant job experience
Demonstrated experience working with the State and Local Government and Education (SLED)
Willingness to travel within the assigned territory
Proficient in Microsoft Office Suite
Excellent time management, organizational skills, with a strong attention to detail
Strong written and verbal communication skills
Capable of effective decision-making, problem resolution, and creative thinking
Results-driven and detail-oriented
Established credibility in interactions with customers and team members
What Sets You Apart
Any Cisco Sales Certification, especially CCSE (Cisco Certified Sales Expert)
Possess a strong SLED client list for your assigned territory
DSI Tech is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other characteristic protected by law.
Blood Services Implementation Sidney Australia
Soft Computer job in Clearwater, FL
The Blood Services Implementation Specialist Level 1 provides on-site and in-house application support, troubleshooting, and training to an assigned number of upgrade, hardware, or simple implementation clients for the project's duration and for approximately 30 days after the live date. Along with the Account Executive and Blood Service Implementation Team Lead, shares the responsibility for successfully implementing SCC's SoftBank, SoftDonor, and/or SoftID.Tx. application Software
DUTIES AND RESPONSIBILITIES:
* Assists the Project Manager with all SoftBank, SoftDonor, and/or SoftID activities. Tx implementation ensures that all obligations (contractual and otherwise) are met and that the implementation is performed within the defined time frame.
* Provides system file build, system functionality training, pre-live audit, go-live assistance, and post-live audit with the hospital blood bank, donor center, and/or nursing staff.
* Maintains a thorough understanding of the system's overall capabilities and Best Practice use.
* Guides clients in building and fully utilizing all existing system functionality
* Provides telephone consultations and web-based training sessions to clients as needed
* Logs and assigns an appropriate level of criticality to all SoftBank, SoftDonor, and/or SoftID.Tx-related calls and tasks.
* Prepares and updates agendas, activity trackers, and other documents related to monitoring project progress.
* Works effectively with Blood Services team members and other SCC staff to ensure timely and satisfactory resolutions to client implementation issues.
* Escalates any issues that may adversely affect client satisfaction or project timeline.
* Effectively manages assigned workload.
* Submits trip reports and travel documentation on time.
* Actively participates in knowledge-sharing with other Blood Services team members.
* Provides meaningful recommendations for improving the product.
* Monitors emails, voice mail, and instant messaging applications daily and responds in a timely manner.
* Serves as an additional resource for non-assigned clients as needed.
* Participates in technical training programs as assigned.
* Complies with all approved procedures, directives and guidelines.
* Performs other duties as assigned.
JOB SPECIFICATIONS:
Education Required:
Four-year degree in a healthcare-related field. A bachelor of Science degree in Medical Technology with a specific course in Transfusion and/or Donor Services is highly desirable. Relevant experience may be substituted for a degree.
Experience Required:
A broad understanding of blood bank, donor, and/or transfusion administration protocol is essential. 3-5 years of previous experience in a blood bank, donor laboratory, or clinical setting preferred. Previous experience in the usage, file building and troubleshooting of laboratory information systems (LIS), highly desirable..
Skills Required:
* Comprehensive understanding of NATA/TGA regulatory requirements.
* Excellent planning, organizational, interpersonal, teaching, presentation and communication skills.
* Ability to work independently
* Ability to perform effectively in a team environment.
* Ability to work effectively under stress.
Travel Required:
Extensive, up to 75%
Blood Services Implementation Specialist
Soft Computer job in Clearwater, FL
The Blood Services Implementation Specialist Level 1 provides on-site and in-house application support, troubleshooting, and training to an assigned number of upgrade, hardware, or simple implementation clients for the project's duration and approximately 30 days after the live date. Along with the Project Manager and Blood Services Implementation Team Lead, share the responsibility for successfully implementing SoftBank, SoftDonor, and/or SoftID.Tx.
DUTIES AND RESPONSIBILITIES:
* Assists the Project Manager with all activities related to SoftBank, SoftDonor, and/or SoftID.Tx implementation is to ensure all obligations (contractual and otherwise) are met and that the implementation is performed within the defined time frame.
* Provides system file build, system functionality training, pre-live audit, go-live assistance, and post-live audit with the hospital blood bank, donor center, and/or nursing staff.
* Maintains a thorough understanding of the overall capabilities and Best Practice use of the system.
* Guides clients in building and fully utilizing all existing system functionality.
* Provide telephone consultations and web-based training sessions to clients, as needed.
* Logs and assigns an appropriate level of criticality to all SoftBank, SoftDonor, and/or SoftID.Tx-related calls and tasks.
* Prepares and updates agendas, activity trackers, and other documents related to monitoring project progress.
* Works effectively with the Blood Services team members and other SCC staff to ensure timely and satisfactory resolutions to client implementation issues.
* Escalates issues that may adversely affect client satisfaction or the project timeline.
* Effectively manages assigned workload.
* Submits trip reports and travel documentation in a timely manner.
* Actively participates in knowledge-sharing with other Blood Services team members.
* Provide meaningful recommendations for improving the product.
* Monitors emails, voicemail, and instant messaging applications daily and responds in a timely manner.
* Serves as an additional resource for non-assigned clients, as needed.
* Participates in technical training programs as assigned.
* Complies with all approved procedures, directives and guidelines.
* Performs other duties as assigned.
JOB SPECIFICATIONS:
Education Required:
An associate's degree in a Healthcare related field is required. A bachelor's degree, especially in Medical Technology with specific course work in Transfusion and/or Donor Services, is highly desirable.
Experience Required:
A broad understanding of blood bank, donor, and/or transfusion administration protocol is essential. 2-3 years of previous experience in a blood bank, donor laboratory, or clinical setting is preferred. Prior experience in the usage, file building, and troubleshooting of a laboratory information system (LIS) is highly desirable.
Travel Required:
Yes, up to 50%.
Administrative Support Assistant
Soft Computer Consultants job in Clearwater, FL
The Administrative Support Assistant is a entry-level position that provides administrative support services to any department within SCC, allowing the individual the opportunity to learn and advance with SCC.
DUTIES AND RESPONSIBILITIES:
Provides administrative support to the Office Support department, back up coverage for the Reception team, as well as any other internal department, as requested.
Assists in training entry-level Office Support Assistants for later advancement.
Prepares supplies for new employees, and collects supplies for departing employees
Maintains the department supply cabinet, as well as the required inventory for the client training manuals.
Assists with lunch distribution for employees and clients.
Complies with all approved procedures, directives and guidelines.
Performs other duties as assigned.
JOB SPECIFICATIONS:
Education Required:
High School Diploma, Associate's Degree or Business Certification is preferred.
Experience Required:
A minimum of one year experience working within a business environment is required.
Skills Required:
Excellent communication, interpersonal, and organizational skills.
The ability to handle multiple tasks as well as to define priorities and respond accordingly.
The ability to work in a fast-paced environment.
Basic to intermediate Microsoft Word and Excel knowledge is required.
Must be detail-oriented.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position the employee is regularly required to talk and hear verbal communication. The employee is frequently required to sit, and regularly required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. Moderate to extensive keyboard activity is required. Some lifting (up to twenty pounds) may be required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Environmental conditions are somewhat variable, but generally acceptable in temperature, ventilation, and lighting with CRT exposure
*SCC is an equal opportunity & affirmative action employer and does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law
Auto-ApplyRFP Support Specialist
Soft Computer job in Clearwater, FL
The RFP support person is responsible for RFP providing technical responses to requests for information regarding SCC's licensed products. This position ensures accurate, timely, and comprehensive responses to incoming RFPs and RFIs.
Works closely with SCC Legal Counsel, Sales Support Department, Telemarketing Support Department, Regional Sales Managers, Product Managers, and Program Managers. This individual provides guidance to the assigned SME staff to ensure maximum team effectiveness and productivity, timely follow-up to internal and external inquiries, and excellent customer satisfaction. Must be capable of providing technical responses to Requests for Information (RFI) and Requests for Proposal (RFP) regarding all SCC's licensed products.
DUTIES AND RESPONSIBILITIES:
* Monitors progress of RFPs towards due dates.
* Effectively and manages deadlines throughout the RFP process.
* Maintains RFP database within the Loopio library and all work in progress files.
* Manage project timelines, coordinate team efforts, and evaluate proposals to identify opportunities for continuous process improvement.
* Enhance the proposal intake process to improve quality, streamline workflows, and align with organizational goals.
* Act as one of the primary points of contact for internal and external stakeholders during the proposal process.
* Communicate updates, risks, and solutions to executive leadership and capture teams.
* Coordinate with staff and other contributors to develop their proposal writing and management skills.
* Composes technical correspondence for C-level Executives, as requested, including research and drafting of technical letters appropriate for C- level executives.
* Responds to queries given to executives for response organizing efforts to obtain appropriate responses from high level queries, proofread/edit content and reformat these types of requests.
* Complies with all SCC's approved procedures, guidelines, directives, and corporate policies, while performing all duties as assigned.
* Completes all security, technical, and risk assessment document requests and Assists the Director of Systems Engineering with preparation of in-house documents, using writing and editing skills, as requested.
JOB SPECIFICATIONS:
Education Required:
Bachelor's degree (BS) in Business, Healthcare, or Medical Technology required.
Experience Required:
Minimum of 5 years of experience in content strategy, technical writing, or proposal development. A minimum of 3-5 years of clinical background or familiarity with SCC systems is preferred.
Skills Required:
* Exceptional written and verbal communication skills.
* Strong organizational and project management capabilities.
* Experience with business analysis tools.
* Demonstrated success in managing complex RFP and proposal processes.
* Ability to synthesize technical information into clear, concise, and persuasive content.
* Excellent interpersonal, stress management, and time management.
* Flexible work ethic for meeting due dates and a typing speed of at least 30 wpm.
* Collaborative, team first player.
Travel Required:
None.
Director of Human Resources
Soft Computer Consultants job in Clearwater, FL
Location: Clearwater, FL Company: SCC Soft Computer Industry: Software | Laboratory & Genetics Information Systems
About SCC Soft Computer SCC Soft Computer is a global leader in laboratory and genetics information systems , dedicated to advancing healthcare diagnostics and laboratory management through innovative software solutions. With a diverse global workforce and operations spanning multiple continents, SCC has been at the forefront of healthcare technology for over four decades, delivering world-class software and services to clinical laboratories and healthcare organizations worldwide.
Position Overview We are seeking an experienced and strategic HR Director to join our executive leadership team. This role will lead global HR initiatives to support SCC's continued growth, transformation, and organizational excellence. The ideal candidate will have a strong background in the software or SaaS industry and proven experience managing global talent operations, compensation design, performance management systems, and organizational restructuring.
Key Responsibilities
Partner with executive leadership to align HR strategy with SCC's global business objectives and growth plans.
Develop and execute performance management frameworks that drive accountability, innovation, and continuous improvement.
Provide strategic guidance on organizational design, right-sizing, and restructuring initiatives to support operational efficiency and scalability.
Serve as a trusted advisor to senior management on all people-related matters, including succession planning, workforce planning, and leadership development.
Foster a culture of engagement, inclusion, and high performance aligned with SCC's mission and values.
Qualifications
Bachelor's degree in Human Resources, Business Administration, or related field.
8+ years of progressive HR leadership experience , with at least 4 years in a director-level or above role within the software or SaaS industry .
Proven success in compensation and performance design , organizational restructuring , and change management .
Strong understanding of the technology sector's talent market and evolving workforce trends.
Exceptional communication, leadership, and stakeholder management skills.
Why join SCC Soft Computer
Work with a global leader at the intersection of technology and healthcare.
Shape the future of a people-first, innovation-driven organization.
Collaborate with diverse, talented professionals across the world.
Enjoy a culture that values integrity, collaboration, and continuous improvement.
Ready to make an impact? If you're a visionary HR leader with a global mindset and tech-savvy approach, apply now and help us shape the future of our workforce!
Auto-ApplyOutside Sales Executive (SLED)
Jacksonville, FL job
Job Description
Are you ready to make a real impact in technology sales? This role offers an exciting opportunity to lead innovation in a dynamic, high-potential market. As one of the nation's leading technology solutions providers, we are seeking a passionate and driven Outside Sales Executive (SLED) to help shape the future of IT in the public sector.
You will be responsible for the entire sales cycle-identifying and qualifying opportunities, meeting with prospective clients, and driving growth in your territory. You will work with top-tier OEMs, including Cisco, HPE, NetApp, Crestron, Microsoft Office 365, Azure, VMware, Dell, Palo Alto, and others, providing cutting-edge solutions that truly make a difference.
This is more than a sales position; it offers a chance to apply a strategic, solution-oriented approach that highlights our unique value, builds lasting relationships, and elevates your career. If you thrive on challenges, are motivated by results, and are eager to work with industry leaders, this is the role for you.
Preferred Locations: Florida, Georgia, North Carolina, Pennsylvania, South Carolina, Texas, or Virginia.
Who We Are
DSI Tech is a Cisco Gold Partner, generating over $228 million in revenue annually. We are an expanding company providing IT solutions and services since 1991, with headquarters in the thriving Dulles Technology corridor (Ashburn, Virginia).
At DSI Tech, we pride ourselves on our culture, which is based on credibility, capability, customer service, and commitment to our talented workforce and customers. We offer a comprehensive professional training program, a competitive compensation package, robust benefits, and a fun and rewarding workplace. We are excited to help accelerate your career development and growth!
Responsibilities
Sell IT Infrastructure solutions from various vendors, primarily focusing on State, Local, and School of Education (SLED) organizations
Engage with customers in your assigned area to drive sales
Your defined sales territory will align with your residence, existing client list, and DSI's sales territory mapping.
Provide current and new clients with product information and pricing, and conduct daily on-site visits
Focus on Federal E-rate opportunities as well as SLED accounts
Partner with our Senior Network Engineers in the areas such as Security, Routing & Switching, Wireless, Collaboration, Data Center and Virtualization for all pre-sales activities
Implement a strategic, solution-oriented approach to create interest in our unique value proposition and build market position by identifying, developing, defining, negotiating, and establishing business relationships
Maintain strict confidentiality of all sensitive and proprietary information
Consistently adhere to company policies, procedures, and standards of conduct
Foster effective communication and collaboration with department heads, managers, colleagues, and customers
Communicate information clearly and concisely, presenting ideas and reporting facts in a professional manner
Manage personal workflow efficiently, proactively resolving issues and seeking guidance from supervisors when necessary
Demonstrate reliability by meeting established attendance and punctuality standards
Comply with all safety and security protocols to ensure a safe working environment
Perform additional duties and responsibilities as assigned to support the team and organizational goals
Qualifications / Skills / Knowledge
3+ years in an outside sales capacity selling IT solutions for Cisco products or other vendors such as NetApp, VMware, Microsoft, HPE, and Crestron
Bachelor's degree in Business Administration, Management, Economics or related field OR an equivalent combination of formal education, training, and relevant job experience
Demonstrated experience working with the State and Local Government and Education (SLED)
Willingness to travel within the assigned territory
Proficient in Microsoft Office Suite
Excellent time management, organizational skills, with a strong attention to detail
Strong written and verbal communication skills
Capable of effective decision-making, problem resolution, and creative thinking
Results-driven and detail-oriented
Established credibility in interactions with customers and team members
What Sets You Apart
Any Cisco Sales Certification, especially CCSE (Cisco Certified Sales Expert)
Possess a strong SLED client list for your assigned territory
DSI Tech is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other characteristic protected by law.