SCC Soft Computer jobs - 28 jobs

The Interface Associate Technical Support Specialist is responsible for the triaging and troubleshooting of Interface client support tasks as well as the receiving of client phone calls. Locates alternate personnel as needed in order to accommodate client requests. This position is the initial contact for all Interface support tasks received verbally, via email or by other means and is responsible for properly documenting the task into the Case Management System (STAR/TMS) and performing simple troubleshooting using the provided tools. The Interface Associate Technical Support Specialist will also handle connectivity issues with Instruments/HIS Interfaces, Synch Forms, and serve as the initial point of contact for Emergency tasks. DUTIES AND RESPONSIBILITIES: Support Activities - Participates in SCC's Support Mission and Goals by: * Performs system troubleshooting in a Unix environment, helping clients with Port/IP changes. * Makes minor flag/transition table changes in Instrument Interfaces. * Performs simple troubleshooting of Xyplex Ports for Instrument communication issues. * Investigates HIS issues of no results going to HIS or no orders from the HIS. * Performs investigations of ADT Interface merge discrepancies. * Checks Reference Lab tasks for orders/results not processing. * Monitors tasks for escalation and reports any/all to the Interface Team Manager or appropriate designee. * Assists with projects as assigned by the Interface Team Manager. Administrative Duties: * Properly timesheets against appropriate SCC tasks * Properly uses time clock as required to track working hours * Reviews assigned workload to assesses potential delays in the delivery of solutions * Updates Voice Mail messages when absent from work * Responds to voice messages in a timely manner * Provides meaningful recommendations for improving team productivity and the overall effectiveness of the support effort * Complies with all approved procedures, directives and guidelines * Performs other duties as assigned JOB SPECIFICATIONS: Education Required: An Associate's degree in a Healthcare related field (Biology, Microbiology, etc.) or Computer Science/IT related field is required. A Bachelor's degree in a related field is preferred. Classes pertaining to Networking; including TCPIP general functionality and message structure are preferred. Experience Required: Previous experience in the Interface troubleshooting/building or IT applications (preferably SCC systems) highly desirable. Also, previous experience in a service related field, clinical laboratory, or related computer position. Trouble shooting skills on networks or PC's is desirable. Skills Required: * Proficient in the use of a PC * Proficient in the use GUI applications such as Windows and MS Office * Training in Computer Science or programming desirable * A thorough and practical understanding of the SCC product * Analytical and problem solving ability * Ability to work independently * Ability to collaborate with other team members * Excellent communication skills (oral and written) * Excellent interpersonal skills * Ability to work effectively under stress * Good keyboard/typing abilities * Excellent teaching and presentation skills Travel Required: None to Minimal.

DSI Innovations is growing and in search of a Field Service Engineer to support various industrial automated manufacturing equipment facilities. The ideal Field Service Engineer candidate will have strong experience maintaining, troubleshooting, and repairing industrial manufacturing equipment in a customer-facing, service-based role. Responsibilities of the Field Service Engineer Include: Install, maintain, and repair automated industrial manufacturing equipment at customer sites, including PLCs, HMIs, robotics, etc. Provide excellent technical support and customer training by phone or on-site Help to improve performance of manufacturing processes and/or equipment Salary Range and Other Benefits for the Field Service Engineer Include: $50,000 - $120,000, depending on years of direct experience Excellent comprehensive benefits package including medical premium, matching 401K, profit sharing bonus and overtime A flexible, mission-focused, teamwork environment tailored to your personal and professional goals Job requirements Qualifications of the Field Service Engineer Include: Be accustomed to a field service work style, traveling daily to local customer sites, occasional travel to regional customer sites, managing your own time and workload A strong desire to work in a customer service-oriented role, caring for customers who are in crucial factory production shut-down status, with high importance on building and maintaining relationships Experience in a similar role installing, troubleshooting, and testing mechanical, electrical, and hydraulic systems, being able to interpret technical drawings, user-manuals and schematics Prior experience with a systems integrator is a plus Education Requirements for the Field Service Engineer Include: Associates degree or higher in engineering i.e. mechanical, electrical, computer engineering or related field, or technical vocational training certificates and/or equivalent experience Key Words: Allen-Bradley, Siemens, Rockwell, DeltaV, controller, Omron, Telemecanique, Mitsubishi, GE, Fanuc, PLC Direct, SCADA, Ignition, FactoryTalk View, FTV PlantPAx, ICONICS Genesis32/64, iFix, Wonderware, VTScaada, WinCC, Citect, Servos Drives, Robotics, Robot, Parker, SSD Drives, IAI Intelligent Actuator, Yaskawa / Motoman, Schneider Electric, Universal Robots, Fetch Robotics, Omron Adept, Mitsubishi, Siemens, Staubli, Fanuc, AUBO, KUKA, ABB, MiR, DCS, FactoryTalk View, ControlLogix, PlantPAx, Fisher PROVOX, Moore APACS, Siemens, automation engineer, software engineer, programmer, integration, integrator, full time, distributed control systems, program logic controller, wiring, CAD, process, field service engineer, engineering services, customer service, customer facing, All done! Your application has been successfully submitted! Other jobs

Job Description Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Administrative Assistant for Global Support & Implementation Provides administrative support services to the Director of Client Services, specifically for the Technical Support Services, Account Management, and Client Relations teams. DUTIES AND RESPONSIBILITIES: Technical Activities: (As requested) * Schedules conference calls, maintains calendar, and meetings for the Director of Client Services * Generates agendas for internal and external meetings for both remote and onsite * Records and publishes meeting minutes and action items for Departmental meetings * Assist in managing and posting documents to the MS Teams, Client Dashboards, Salesforce, and other sites * Create, Submit and Track purchase requisitions * Updates emergency contact list and hurricane planning checklist * Schedules and confirms travel dates for SCC & Client Onsite Meetings * Reviews and Submits ADHOC reports for Director of Client Services * Reviews and Submits Expense reports * Assists in planning of the Annual SNUG Conference * Assists in planning Client Services Divisional Activities * Monitors and answers the Director's phone in their absence recording and requests for returned calls * Prepares and published daily attendance report to SCC Management * Prepares weekly payroll time clock reports for review and approval * New hire training progress report * Time Sheet to Time Clock Variance Exception Report * Runs current and adhoc reports for Division Management Administrative Duties: * Properly timesheets against appropriate SCC tasks * Properly uses time clock as required to track working hours * Reviews assigned workload to assesses potential delays in the delivery of solutions * Responds to voice messages in a timely manner * Provides meaningful recommendations for improving team productivity and the overall effectiveness of the support effort * Participates in corporate client service and technical training programs as assigned Complies with all approved procedures, directives and guidelines * Performs other duties as assigned JOB SPECIFICATIONS: Education Required: An Associate's Degree in Business Administration or related is required. Experience Required: Prior administrative experience in a business environment or related is required. Previous experience within a service-related industry is desirable. Knowledge and Skills Required: * Proficient in the use of a PC * Proficient in the use of MS Office Applications * Excellent writing, communication, presentation, organization, and interpersonal skills. * The ability to work independently and effectively under stress as well as the ability to define priorities, multi-task, and complete work assignments in a timely manner. * Self-motivated * Detail oriented * Responsive Travel Required: None.

Exciting opportunity for an experienced Regional Sales Manager with a strong background in laboratory sales! We are seeking a motivated professional to lead sales efforts across the West Coast of the United States. In this role, you will build client relationships, drive revenue growth, and expand our market presence by delivering tailored solutions to laboratory clients. Duties and Responsibilities: * It is essential to have a firm grasp of the Laboratory and Healthcare Industry. * Drive new business growth by actively prospecting for clients through strategic telephone and in-person outreach. Cultivate strong relationships with prospective clients through consistent direct contact. * Develop and strengthen relationships with key accounts that are a top priority. * Must have a strong ability to create proposals and deliver presentations. * Assist in promotional activities, including print, online, electronic media, and direct mail * Prepare sales reports showing sales volume, potential sales, and areas of proposed client base expansion Qualifications and Experience: * 7-10 years of experience with a proven sales background in the Laboratory and Healthcare industry market * Understanding the healthcare provider reimbursement process, its dynamics, and the overall billing workflow within the market space. * An active Rolodex of relationships with key decision-makers in the Laboratory and Healthcare industry * Ability to connect with customers and gain trust quickly * Proficiency in MS Office suite and Salesforce or equivalent CRM * Familiarity with established Sales processes and sales funnel management * * Professional references are required and will be contacted for this role. * * Bachelor's Degree or equivalent in Business or related field * * Willing to travel 35% Compensation Package: * Competitive base salary and generous commission plan * Excellent medical & dental benefits, paid holidays, vacation and sick days * Attractive 401(k), life and disability plans

DSI Innovations is growing and in search of an Automation Engineer to support various industrial automation manufacturing facility projects. The ideal Automation Engineer candidate will have experience analyzing system requirements, designing, developing, and maintaining industrial automated manufacturing controls systems, programming, designing, and troubleshooting PLCs and HMIs, and managing project timelines. Responsibilities of the Automation Engineer Include: Design, develop, and troubleshoot control systems for industrial automation applications including PLCs, HMIs, drives, and networks Collaborate with engineers, project managers, and system owners to ensure projects are completed on-time and within budget Conduct testing and commissioning of automation systems Salary Range and Other Benefits for the Automation Engineer Include: $70,000 - $140,000, depending on years of direct experience Excellent comprehensive benefits package including medical premium, matching 401K, bonus and overtime A flexible, mission-focused, teamwork environment tailored to your personal and professional goals Job requirements Qualifications of the Automation Engineer Include: Experience designing, developing, and troubleshooting automated manufacturing equipment/systems in industrial manufacturing facilities Knowledge of PLC programming, HMI design, industrial networks and ability to read electrical schematics, P&IDs and general engineering documents/drawings Experience with motion control systems, and electrical control panel design Education Requirements for the Automation Engineer Include: Bachelor's degree or higher in engineering i.e. mechanical, electrical, computer engineering or related field, or technical associates degree with equivalent experience All done! Your application has been successfully submitted! Other jobs

The Blood Services Implementation Specialist Level 1 provides on-site and in-house application support, troubleshooting, and training to an assigned number of upgrade, hardware, or simple implementation clients for the project's duration and for approximately 30 days after the live date. Along with the Account Executive and Blood Service Implementation Team Lead, shares the responsibility for successfully implementing SCC's SoftBank, SoftDonor, and/or SoftID.Tx. application Software DUTIES AND RESPONSIBILITIES: Assists the Project Manager with all SoftBank, SoftDonor, and/or SoftID activities. Tx implementation ensures that all obligations (contractual and otherwise) are met and that the implementation is performed within the defined time frame. Provides system file build, system functionality training, pre-live audit, go-live assistance, and post-live audit with the hospital blood bank, donor center, and/or nursing staff. Maintains a thorough understanding of the system's overall capabilities and Best Practice use. Guides clients in building and fully utilizing all existing system functionality Provides telephone consultations and web-based training sessions to clients as needed Logs and assigns an appropriate level of criticality to all SoftBank, SoftDonor, and/or SoftID.Tx-related calls and tasks. Prepares and updates agendas, activity trackers, and other documents related to monitoring project progress. Works effectively with Blood Services team members and other SCC staff to ensure timely and satisfactory resolutions to client implementation issues. Escalates any issues that may adversely affect client satisfaction or project timeline. Effectively manages assigned workload. Submits trip reports and travel documentation on time. Actively participates in knowledge-sharing with other Blood Services team members. Provides meaningful recommendations for improving the product. Monitors emails, voice mail, and instant messaging applications daily and responds in a timely manner. Serves as an additional resource for non-assigned clients as needed. Participates in technical training programs as assigned. Complies with all approved procedures, directives and guidelines. Performs other duties as assigned. JOB SPECIFICATIONS: Education Required: Four-year degree in a healthcare-related field. A bachelor of Science degree in Medical Technology with a specific course in Transfusion and/or Donor Services is highly desirable. Relevant experience may be substituted for a degree. Experience Required: A broad understanding of blood bank, donor, and/or transfusion administration protocol is essential. 3-5 years of previous experience in a blood bank, donor laboratory, or clinical setting preferred. Previous experience in the usage, file building and troubleshooting of laboratory information systems (LIS), highly desirable.. Skills Required: Comprehensive understanding of NATA/TGA regulatory requirements. Excellent planning, organizational, interpersonal, teaching, presentation and communication skills. Ability to work independently Ability to perform effectively in a team environment. Ability to work effectively under stress. Travel Required: Extensive, up to 75%

Job Description DSI Tech, a nationally recognized leader in technology solutions, is seeking a motivated Outside Sales Executive to drive growth in the Tallahassee, Florida market. If you have a strong local network, proven sales success, and thrive in both hunting new business and nurturing existing accounts, this is your chance to make a big impact. We offer a powerful marketing package and the freedom to manage your territory independently while representing top-tier tech solutions. Who We Are DSI Tech is a Cisco Gold Partner, generating over $228 million in revenue annually. We are an expanding company providing IT solutions and services since 1991, with headquarters in the thriving Dulles Technology corridor (Ashburn, Virginia). At DSI Tech, we pride ourselves on our culture, which is based on credibility, capability, customer service, and commitment to our talented workforce and customers. We offer a comprehensive professional training program, a competitive compensation package, robust benefits, and a fun and rewarding workplace. We are excited to help accelerate your career development and growth! Your Responsibilities Sell IT Infrastructure solutions from various vendors, primarily but not limited to State, Local, and School of Education (SLED) organizations Engage and drive sales with customers in the Florida area Defined Sales Territory aligns with the Sales Executive's residence, existing client list, and DSI's sales territory mapping Provide current and new clients with product information, pricing, and conduct daily on-site visits Focus on Federal E-rate opportunities as well as commercial sales. Partner with our Senior Network Engineers in the areas such as Security, R&S, Wireless, Collaboration, Data Center and Virtualization for all pre-sales activities Implement a strategic, solution-oriented approach to create interest in our unique value proposition and build market position by identifying, developing, defining, negotiating, and establishing business relationships What You Need for this Role 3+ years in an outside sales capacity selling IT solutions for Cisco products or other vendors (NetApp, VMware, Microsoft, HPE, Crestron) Bachelor's degree in Business Administration, Management, Economics, or related field OR an equivalent combination of formal education, training, and directly related progressive job experience Proven experience in SLED (State and Local Government and Education) and commercial sales Willingness to travel within the Tallahassee, Florida area Proficiency in Microsoft Office Suite Excellent time management, organization skills, and attention to detail Strong communication skills, both written and verbal Strong decision-making, problem resolution, and creative thinking abilities Results-driven and detail-oriented Established credibility in interactions with customers and team members What Sets You Apart Any Cisco Sales Certification, especially CCSE (Cisco Certified Sales Expert) Possess a strong SLED client list in Florida, specifically Tallahassee. Benefits We Provide DSI Tech provides a comprehensive range of employee benefits, including a 401(k) plan with a 3% company match, medical, dental, and life insurance, vision coverage, and short-term and long-term disability insurance. Employees also receive paid time off (PTO) and enjoy 9.5 company-paid holidays. We are dedicated to ensuring employee satisfaction through our benefits program while promoting a friendly, team-oriented culture. DSI Tech is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other characteristic protected by law .

An Account Manager is responsible for developing and maintaining strong client relationships, engaging with key business executives, and preparing sales reports and proposals. Their primary role includes identifying potential business opportunities, understanding client needs, presenting solutions, negotiating contracts, and closing deals to meet sales targets. Additionally, the Account Manager will collaborate with cross-functional internal teams, including Client Services and Product Development, to enhance the customer experience. This position may require occasional travel. KEY RESPONSIBILITIES: Client Relationship Management: Develop and maintain strong relationships with clients by understanding their needs, proactively addressing concerns, and providing excellent customer service. Serve as the main point of contact for their assigned account management matters. Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors Assist with challenging client requests or issue escalations as needed Ensure the timely and successful delivery of our solutions according to our contractual obligation Presentation and Communication: Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Manage client input and feedback for all projects with detailed directions and timelines Sales and Quota attainment Develop new business with existing clients and/or identify areas of improvement to meet sales quotas Cross-sell and upsell additional products and services to existing clients. In collaboration with your sales manager, you will develop a strategy to introduce your clients to new products. Assist in contract negotiation to close agreements and maximize profits Reporting and Analysis Track sales performance, analyze market trends, and provide insightful reports to management. Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Ensure accurate and timely forecasting and reporting for management visibility. Cross-functional Collaboration Work closely with marketing, product development, customer support, and other internal teams to ensure smooth client experience. Collaborate with the marketing team to execute the lead generation program Performs other duties as assigned. Education Required: AS/BA degree or equivalent in business, healthcare, IT, or related area. Experience Required: Experience delivering client-focused solutions to customer needs. Proven work experience as an Account Executive/Account Manager or relevant role. Effectively present complex information in an organized manner both verbally and in writing to decision-makers. Two to four years of sales management is preferred. Required skills: Excellent communication and interpersonal skills Strong sales acumen and negotiation abilities Ability to build rapport and establish trust with clients In-depth knowledge of the product/service and industry landscape Strategic thinking and problem-solving skills Strong organizational and time management skills Proficiency in CRM systems and sales tools Travel: Travel of up to 25% may be required.

The Blood Services Implementation Specialist Level 1 provides on-site and in-house application support, troubleshooting, and training to an assigned number of upgrade, hardware, or simple implementation clients for the project's duration and approximately 30 days after the live date. Along with the Project Manager and Blood Services Implementation Team Lead, share the responsibility for successfully implementing SoftBank, SoftDonor, and/or SoftID.Tx. DUTIES AND RESPONSIBILITIES: * Assists the Project Manager with all activities related to SoftBank, SoftDonor, and/or SoftID.Tx implementation is to ensure all obligations (contractual and otherwise) are met and that the implementation is performed within the defined time frame. * Provides system file build, system functionality training, pre-live audit, go-live assistance, and post-live audit with the hospital blood bank, donor center, and/or nursing staff. * Maintains a thorough understanding of the overall capabilities and Best Practice use of the system. * Guides clients in building and fully utilizing all existing system functionality. * Provide telephone consultations and web-based training sessions to clients, as needed. * Logs and assigns an appropriate level of criticality to all SoftBank, SoftDonor, and/or SoftID.Tx-related calls and tasks. * Prepares and updates agendas, activity trackers, and other documents related to monitoring project progress. * Works effectively with the Blood Services team members and other SCC staff to ensure timely and satisfactory resolutions to client implementation issues. * Escalates issues that may adversely affect client satisfaction or the project timeline. * Effectively manages assigned workload. * Submits trip reports and travel documentation in a timely manner. * Actively participates in knowledge-sharing with other Blood Services team members. * Provide meaningful recommendations for improving the product. * Monitors emails, voicemail, and instant messaging applications daily and responds in a timely manner. * Serves as an additional resource for non-assigned clients, as needed. * Participates in technical training programs as assigned. * Complies with all approved procedures, directives and guidelines. * Performs other duties as assigned. JOB SPECIFICATIONS: Education Required: An associate's degree in a Healthcare related field is required. A bachelor's degree, especially in Medical Technology with specific course work in Transfusion and/or Donor Services, is highly desirable. Experience Required: A broad understanding of blood bank, donor, and/or transfusion administration protocol is essential. 2-3 years of previous experience in a blood bank, donor laboratory, or clinical setting is preferred. Prior experience in the usage, file building, and troubleshooting of a laboratory information system (LIS) is highly desirable. Travel Required: Yes, up to 50%.

Job Description The Administrative Support Assistant is a entry-level position that provides administrative support services to any department within SCC, allowing the individual the opportunity to learn and advance with SCC. DUTIES AND RESPONSIBILITIES: Provides administrative support to the Office Support department, back up coverage for the Reception team, as well as any other internal department, as requested. Assists in training entry-level Office Support Assistants for later advancement. Prepares supplies for new employees, and collects supplies for departing employees Maintains the department supply cabinet, as well as the required inventory for the client training manuals. Assists with lunch distribution for employees and clients. Complies with all approved procedures, directives and guidelines. Performs other duties as assigned. JOB SPECIFICATIONS: Education Required: High School Diploma, Associate's Degree or Business Certification is preferred. Experience Required: A minimum of one year experience working within a business environment is required. Skills Required: Excellent communication, interpersonal, and organizational skills. The ability to handle multiple tasks as well as to define priorities and respond accordingly. The ability to work in a fast-paced environment. Basic to intermediate Microsoft Word and Excel knowledge is required. Must be detail-oriented. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position the employee is regularly required to talk and hear verbal communication. The employee is frequently required to sit, and regularly required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. Moderate to extensive keyboard activity is required. Some lifting (up to twenty pounds) may be required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Environmental conditions are somewhat variable, but generally acceptable in temperature, ventilation, and lighting with CRT exposure *SCC is an equal opportunity & affirmative action employer and does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law

Job Description DSI Tech, a nationally recognized leader in technology solutions, is seeking a motivated Outside Sales Executive to drive growth in the Tallahassee, Florida market. If you have a strong local network, proven sales success, and thrive in both hunting new business and nurturing existing accounts, this is your chance to make a big impact. We offer a powerful marketing package and the freedom to manage your territory independently while representing top-tier tech solutions. Who We Are DSI Tech is a Cisco Gold Partner, generating over $228 million in revenue annually. We are an expanding company providing IT solutions and services since 1991, with headquarters in the thriving Dulles Technology corridor (Ashburn, Virginia). At DSI Tech, we pride ourselves on our culture, which is based on credibility, capability, customer service, and commitment to our talented workforce and customers. We offer a comprehensive professional training program, a competitive compensation package, robust benefits, and a fun and rewarding workplace. We are excited to help accelerate your career development and growth! Your Responsibilities Sell IT Infrastructure solutions from various vendors, primarily but not limited to State, Local, and School of Education (SLED) organizations Engage and drive sales with customers in the Florida area Defined Sales Territory aligns with the Sales Executive's residence, existing client list, and DSI's sales territory mapping Provide current and new clients with product information, pricing, and conduct daily on-site visits Focus on Federal E-rate opportunities as well as commercial sales. Partner with our Senior Network Engineers in the areas such as Security, R&S, Wireless, Collaboration, Data Center and Virtualization for all pre-sales activities Implement a strategic, solution-oriented approach to create interest in our unique value proposition and build market position by identifying, developing, defining, negotiating, and establishing business relationships What You Need for this Role 3+ years in an outside sales capacity selling IT solutions for Cisco products or other vendors (NetApp, VMware, Microsoft, HPE, Crestron) Bachelor's degree in Business Administration, Management, Economics, or related field OR an equivalent combination of formal education, training, and directly related progressive job experience Proven experience in SLED (State and Local Government and Education) and commercial sales Willingness to travel within the Tallahassee, Florida area Proficiency in Microsoft Office Suite Excellent time management, organization skills, and attention to detail Strong communication skills, both written and verbal Strong decision-making, problem resolution, and creative thinking abilities Results-driven and detail-oriented Established credibility in interactions with customers and team members What Sets You Apart Any Cisco Sales Certification, especially CCSE (Cisco Certified Sales Expert) Possess a strong SLED client list in Florida, specifically Tallahassee. Benefits We Provide DSI Tech provides a comprehensive range of employee benefits, including a 401(k) plan with a 3% company match, medical, dental, and life insurance, vision coverage, and short-term and long-term disability insurance. Employees also receive paid time off (PTO) and enjoy 9.5 company-paid holidays. We are dedicated to ensuring employee satisfaction through our benefits program while promoting a friendly, team-oriented culture. DSI Tech is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other characteristic protected by law .

The Blood Services Implementation Specialist Level 1 provides on-site and in-house application support, troubleshooting, and training to an assigned number of upgrade, hardware, or simple implementation clients for the project's duration and for approximately 30 days after the live date. Along with the Account Executive and Blood Service Implementation Team Lead, shares the responsibility for successfully implementing SCC's SoftBank, SoftDonor, and/or SoftID.Tx. application Software DUTIES AND RESPONSIBILITIES: * Assists the Project Manager with all SoftBank, SoftDonor, and/or SoftID activities. Tx implementation ensures that all obligations (contractual and otherwise) are met and that the implementation is performed within the defined time frame. * Provides system file build, system functionality training, pre-live audit, go-live assistance, and post-live audit with the hospital blood bank, donor center, and/or nursing staff. * Maintains a thorough understanding of the system's overall capabilities and Best Practice use. * Guides clients in building and fully utilizing all existing system functionality * Provides telephone consultations and web-based training sessions to clients as needed * Logs and assigns an appropriate level of criticality to all SoftBank, SoftDonor, and/or SoftID.Tx-related calls and tasks. * Prepares and updates agendas, activity trackers, and other documents related to monitoring project progress. * Works effectively with Blood Services team members and other SCC staff to ensure timely and satisfactory resolutions to client implementation issues. * Escalates any issues that may adversely affect client satisfaction or project timeline. * Effectively manages assigned workload. * Submits trip reports and travel documentation on time. * Actively participates in knowledge-sharing with other Blood Services team members. * Provides meaningful recommendations for improving the product. * Monitors emails, voice mail, and instant messaging applications daily and responds in a timely manner. * Serves as an additional resource for non-assigned clients as needed. * Participates in technical training programs as assigned. * Complies with all approved procedures, directives and guidelines. * Performs other duties as assigned. JOB SPECIFICATIONS: Education Required: Four-year degree in a healthcare-related field. A bachelor of Science degree in Medical Technology with a specific course in Transfusion and/or Donor Services is highly desirable. Relevant experience may be substituted for a degree. Experience Required: A broad understanding of blood bank, donor, and/or transfusion administration protocol is essential. 3-5 years of previous experience in a blood bank, donor laboratory, or clinical setting preferred. Previous experience in the usage, file building and troubleshooting of laboratory information systems (LIS), highly desirable.. Skills Required: * Comprehensive understanding of NATA/TGA regulatory requirements. * Excellent planning, organizational, interpersonal, teaching, presentation and communication skills. * Ability to work independently * Ability to perform effectively in a team environment. * Ability to work effectively under stress. Travel Required: Extensive, up to 75%

Job Description Exciting opportunity for an experienced Regional Sales Manager with a strong background in laboratory sales! We are seeking a motivated professional to lead sales efforts across the West Coast of the United States. In this role, you will build client relationships, drive revenue growth, and expand our market presence by delivering tailored solutions to laboratory clients. Duties and Responsibilities: It is essential to have a firm grasp of the Laboratory and Healthcare Industry. Drive new business growth by actively prospecting for clients through strategic telephone and in-person outreach. Cultivate strong relationships with prospective clients through consistent direct contact. Develop and strengthen relationships with key accounts that are a top priority. Must have a strong ability to create proposals and deliver presentations. Assist in promotional activities, including print, online, electronic media, and direct mail Prepare sales reports showing sales volume, potential sales, and areas of proposed client base expansion Qualifications and Experience: 7-10 years of experience with a proven sales background in the Laboratory and Healthcare industry market Understanding the healthcare provider reimbursement process, its dynamics, and the overall billing workflow within the market space. An active Rolodex of relationships with key decision-makers in the Laboratory and Healthcare industry Ability to connect with customers and gain trust quickly Proficiency in MS Office suite and Salesforce or equivalent CRM Familiarity with established Sales processes and sales funnel management Professional references are required and will be contacted for this role. Bachelor's Degree or equivalent in Business or related field Willing to travel 35% Compensation Package: Competitive base salary and generous commission plan Excellent medical & dental benefits, paid holidays, vacation and sick days Attractive 401(k), life and disability plans

Job Description Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

An Account Manager is responsible for developing and maintaining strong client relationships, engaging with key business executives, and preparing sales reports and proposals. Their primary role includes identifying potential business opportunities, understanding client needs, presenting solutions, negotiating contracts, and closing deals to meet sales targets. Additionally, the Account Manager will collaborate with cross-functional internal teams, including Client Services and Product Development, to enhance the customer experience. This position may require occasional travel. KEY RESPONSIBILITIES: Client Relationship Management: Develop and maintain strong relationships with clients by understanding their needs, proactively addressing concerns, and providing excellent customer service. Serve as the main point of contact for their assigned account management matters. Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors Assist with challenging client requests or issue escalations as needed Ensure the timely and successful delivery of our solutions according to our contractual obligation Presentation and Communication: Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Manage client input and feedback for all projects with detailed directions and timelines Sales and Quota attainment Develop new business with existing clients and/or identify areas of improvement to meet sales quotas Cross-sell and upsell additional products and services to existing clients. In collaboration with your sales manager, you will develop a strategy to introduce your clients to new products. Assist in contract negotiation to close agreements and maximize profits Reporting and Analysis Track sales performance, analyze market trends, and provide insightful reports to management. Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Ensure accurate and timely forecasting and reporting for management visibility. Cross-functional Collaboration Work closely with marketing, product development, customer support, and other internal teams to ensure smooth client experience. Collaborate with the marketing team to execute the lead generation program Performs other duties as assigned. Education Required: AS/BA degree or equivalent in business, healthcare, IT, or related area. Experience Required: Experience delivering client-focused solutions to customer needs. Proven work experience as an Account Executive/Account Manager or relevant role. Effectively present complex information in an organized manner both verbally and in writing to decision-makers. Two to four years of sales management is preferred. Required skills: Excellent communication and interpersonal skills Strong sales acumen and negotiation abilities Ability to build rapport and establish trust with clients In-depth knowledge of the product/service and industry landscape Strategic thinking and problem-solving skills Strong organizational and time management skills Proficiency in CRM systems and sales tools Travel: Travel of up to 25% may be required.

The Administrative Support Assistant is a entry-level position that provides administrative support services to any department within SCC, allowing the individual the opportunity to learn and advance with SCC. DUTIES AND RESPONSIBILITIES: * Provides administrative support to the Office Support department, back up coverage for the Reception team, as well as any other internal department, as requested. * Assists in training entry-level Office Support Assistants for later advancement. * Prepares supplies for new employees, and collects supplies for departing employees * Maintains the department supply cabinet, as well as the required inventory for the client training manuals. * Assists with lunch distribution for employees and clients. * Complies with all approved procedures, directives and guidelines. * Performs other duties as assigned. JOB SPECIFICATIONS: Education Required: High School Diploma, Associate's Degree or Business Certification is preferred. Experience Required: A minimum of one year experience working within a business environment is required. Skills Required: * Excellent communication, interpersonal, and organizational skills. * The ability to handle multiple tasks as well as to define priorities and respond accordingly. * The ability to work in a fast-paced environment. * Basic to intermediate Microsoft Word and Excel knowledge is required. * Must be detail-oriented. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position the employee is regularly required to talk and hear verbal communication. The employee is frequently required to sit, and regularly required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. Moderate to extensive keyboard activity is required. Some lifting (up to twenty pounds) may be required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Environmental conditions are somewhat variable, but generally acceptable in temperature, ventilation, and lighting with CRT exposure * SCC is an equal opportunity & affirmative action employer and does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law

The Interface Associate Technical Support Specialist is responsible for the triaging and troubleshooting of Interface client support tasks as well as the receiving of client phone calls. Locates alternate personnel as needed in order to accommodate client requests. This position is the initial contact for all Interface support tasks received verbally, via email or by other means and is responsible for properly documenting the task into the Case Management System (STAR/TMS) and performing simple troubleshooting using the provided tools. The Interface Associate Technical Support Specialist will also handle connectivity issues with Instruments/HIS Interfaces, Synch Forms, and serve as the initial point of contact for Emergency tasks. DUTIES AND RESPONSIBILITIES: Support Activities - Participates in SCC's Support Mission and Goals by: Performs system troubleshooting in a Unix environment, helping clients with Port/IP changes. Makes minor flag/transition table changes in Instrument Interfaces. Performs simple troubleshooting of Xyplex Ports for Instrument communication issues. Investigates HIS issues of no results going to HIS or no orders from the HIS. Performs investigations of ADT Interface merge discrepancies. Checks Reference Lab tasks for orders/results not processing. Monitors tasks for escalation and reports any/all to the Interface Team Manager or appropriate designee. Assists with projects as assigned by the Interface Team Manager. Administrative Duties: Properly timesheets against appropriate SCC tasks Properly uses time clock as required to track working hours Reviews assigned workload to assesses potential delays in the delivery of solutions Updates Voice Mail messages when absent from work Responds to voice messages in a timely manner Provides meaningful recommendations for improving team productivity and the overall effectiveness of the support effort Complies with all approved procedures, directives and guidelines Performs other duties as assigned JOB SPECIFICATIONS: Education Required: An Associate's degree in a Healthcare related field (Biology, Microbiology, etc.) or Computer Science/IT related field is required. A Bachelor's degree in a related field is preferred. Classes pertaining to Networking; including TCPIP general functionality and message structure are preferred. Experience Required: Previous experience in the Interface troubleshooting/building or IT applications (preferably SCC systems) highly desirable. Also, previous experience in a service related field, clinical laboratory, or related computer position. Trouble shooting skills on networks or PC's is desirable. Skills Required: Proficient in the use of a PC Proficient in the use GUI applications such as Windows and MS Office Training in Computer Science or programming desirable A thorough and practical understanding of the SCC product Analytical and problem solving ability Ability to work independently Ability to collaborate with other team members Excellent communication skills (oral and written) Excellent interpersonal skills Ability to work effectively under stress Good keyboard/typing abilities Excellent teaching and presentation skills Travel Required: None to Minimal.

Job Description DSI Tech, a nationally recognized leader in technology solutions, is seeking a motivated Outside Sales Executive to drive growth in the Tallahassee, Florida market. If you have a strong local network, proven sales success, and thrive in both hunting new business and nurturing existing accounts, this is your chance to make a big impact. We offer a powerful marketing package and the freedom to manage your territory independently while representing top-tier tech solutions. Who We Are DSI Tech is a Cisco Gold Partner, generating over $228 million in revenue annually. We are an expanding company providing IT solutions and services since 1991, with headquarters in the thriving Dulles Technology corridor (Ashburn, Virginia). At DSI Tech, we pride ourselves on our culture, which is based on credibility, capability, customer service, and commitment to our talented workforce and customers. We offer a comprehensive professional training program, a competitive compensation package, robust benefits, and a fun and rewarding workplace. We are excited to help accelerate your career development and growth! Your Responsibilities Sell IT Infrastructure solutions from various vendors, primarily but not limited to State, Local, and School of Education (SLED) organizations Engage and drive sales with customers in the Florida area Defined Sales Territory aligns with the Sales Executive's residence, existing client list, and DSI's sales territory mapping Provide current and new clients with product information, pricing, and conduct daily on-site visits Focus on Federal E-rate opportunities as well as commercial sales. Partner with our Senior Network Engineers in the areas such as Security, R&S, Wireless, Collaboration, Data Center and Virtualization for all pre-sales activities Implement a strategic, solution-oriented approach to create interest in our unique value proposition and build market position by identifying, developing, defining, negotiating, and establishing business relationships What You Need for this Role 3+ years in an outside sales capacity selling IT solutions for Cisco products or other vendors (NetApp, VMware, Microsoft, HPE, Crestron) Bachelor's degree in Business Administration, Management, Economics, or related field OR an equivalent combination of formal education, training, and directly related progressive job experience Proven experience in SLED (State and Local Government and Education) and commercial sales Willingness to travel within the Tallahassee, Florida area Proficiency in Microsoft Office Suite Excellent time management, organization skills, and attention to detail Strong communication skills, both written and verbal Strong decision-making, problem resolution, and creative thinking abilities Results-driven and detail-oriented Established credibility in interactions with customers and team members What Sets You Apart Any Cisco Sales Certification, especially CCSE (Cisco Certified Sales Expert) Possess a strong SLED client list in Florida, specifically Tallahassee. Benefits We Provide DSI Tech provides a comprehensive range of employee benefits, including a 401(k) plan with a 3% company match, medical, dental, and life insurance, vision coverage, and short-term and long-term disability insurance. Employees also receive paid time off (PTO) and enjoy 9.5 company-paid holidays. We are dedicated to ensuring employee satisfaction through our benefits program while promoting a friendly, team-oriented culture. DSI Tech is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other characteristic protected by law .