ScentAir jobs - 21 jobs

Job Description This role is responsible for delivering exceptional customer service experiences, including accurate, timely, and effective communication and execution of relational and transactional activities among internal and external customers. Your day-to-day... Engage in communication platform, including but not limited to, CRM activities, customer touchpoint activities, phone interaction, email, and additional customer communication post-setup and throughout the customer lifecycle. Interact with other staff to facilitate and execute proper account creation, shipment validations, and tracking, along with general operations and administrative functions. Interacting with customers and cross-functional associates through handling customer requests, research, and preparing management reports and spreadsheets. Perform account receivable activities including payment processing, collection activities in relation to past due accounts, sales tax inquiries, consolidation of accounts, invoices, and statements inquiries. Maintenance activities of existing customers, including but not limited to, scent changes, account maintenance, RMAs, credit memos, contracts, accounts receivable, and operational activities around customer shipments. Accurately prepare, distribute, and track all forms and related documentation associated with accounts and other business demands. Monitor accounts from creation through the entire lifecycle, managing issues and escalating as necessary. Participate in team meetings, bringing information about activities and transactions to the team for review, reporting of issues, and adherence to general procedures and practices. This position will also support other ScentAir departments and positions throughout the customer lifecycle, with a focus on building relationships within the initial association between ScentAir and the customer. Who we are looking for... Associate's Degree OR 2+ years of experience in the related field. Previous experience managing account relationships. Strong Microsoft Office skills (Excel required) and general computer skills. Project and time management skills. Interpersonal skills - relates well to people at all levels; builds appropriate rapport; uses diplomacy and tact. Excellent analytical/problem-solving skills. Detail-oriented with exceptional time management and multi-tasking ability Knowledge of Salesforce is a plus. What you bring... You are Self-Sufficient You are Reliable You are an Excellent Communicator You are good at Problem Solving You are Organized Be part of something scent-sational! Competitive pay Medical, dental, vision, and life insurance Company matched 401k Fun, team-focused hybrid work environment in a clean, modern office space Employee driven community outreach program Success in this position would lead to higher satisfaction and improved communication with ScentAir customers. The position has a primary responsibility to support internal and external customers through management and maintenance of existing customer interface, requests, and relationships, as well as assisting the customer care team to onboard all clients, assure client contract accuracy, mitigate past due accounts through proactive customer communications, management, and related activities. Powered by JazzHR br1tsbB84I

This role is responsible for delivering exceptional customer service experiences, including accurate, timely, and effective communication and execution of relational and transactional activities among internal and external customers. Your day-to-day... Engage in communication platform, including but not limited to, CRM activities, customer touchpoint activities, phone interaction, email, and additional customer communication post-setup and throughout the customer lifecycle. Interact with other staff to facilitate and execute proper account creation, shipment validations, and tracking, along with general operations and administrative functions. Interacting with customers and cross-functional associates through handling customer requests, research, and preparing management reports and spreadsheets. Perform account receivable activities including payment processing, collection activities in relation to past due accounts, sales tax inquiries, consolidation of accounts, invoices, and statements inquiries. Maintenance activities of existing customers, including but not limited to, scent changes, account maintenance, RMAs, credit memos, contracts, accounts receivable, and operational activities around customer shipments. Accurately prepare, distribute, and track all forms and related documentation associated with accounts and other business demands. Monitor accounts from creation through the entire lifecycle, managing issues and escalating as necessary. Participate in team meetings, bringing information about activities and transactions to the team for review, reporting of issues, and adherence to general procedures and practices. This position will also support other ScentAir departments and positions throughout the customer lifecycle, with a focus on building relationships within the initial association between ScentAir and the customer. Who we are looking for... Associate's Degree OR 2+ years of experience in the related field. Previous experience managing account relationships. Strong Microsoft Office skills (Excel required) and general computer skills. Project and time management skills. Interpersonal skills - relates well to people at all levels; builds appropriate rapport; uses diplomacy and tact. Excellent analytical/problem-solving skills. Detail-oriented with exceptional time management and multi-tasking ability Knowledge of Salesforce is a plus. What you bring... You are Self-Sufficient You are Reliable You are an Excellent Communicator You are good at Problem Solving You are Organized Be part of something scent-sational! Competitive pay Medical, dental, vision, and life insurance Company matched 401k Fun, team-focused hybrid work environment in a clean, modern office space Employee driven community outreach program Success in this position would lead to higher satisfaction and improved communication with ScentAir customers. The position has a primary responsibility to support internal and external customers through management and maintenance of existing customer interface, requests, and relationships, as well as assisting the customer care team to onboard all clients, assure client contract accuracy, mitigate past due accounts through proactive customer communications, management, and related activities.

Job Description Adams Outdoor Advertising (AOA), the 4th largest and largest private Outdoor Advertising firm in the U.S., is seeking an experienced Market Accountant to perform and follow general accounting practices/guidelines. This includes processing accounts payable and invoicing/accounts receivable, while exercising discretion and judgment on behalf of the market they support. ESSENTIAL FUNCTIONS OF POSITION INCLUDE: Acts as the market's primary point of contact with the Regional Business Manager (RBM) and the corporate accounting staff. Provides oversight to accounting support personnel and direction for the market management and staff. Ensures that the market is in compliance with the company's Process Outline - Accounts Payable guidelines and maintains friendly relations with our vendors. Maintains clean and accurate accounts payable filing system. Verifies creditworthiness of advertisers or ensures prepayment is received prior to posting date, and in compliance with the company policy on credit & collections. Familiar with and follows direct compliance regarding company record retention policy. Supports collection effort of market account executives, to include periodic generation of AE aging reports, reviewing cash receipts and application to client accounts, researching unidentified payments, and producing requested documentation. Acts as the liaison between corporate accounting and the market AE's for dissemination of sales commission statements, receives and verifies suggested revisions, and communicates same back to corporate for payment. Collects biweekly payroll information from each department, verifies that the information is revised where necessary and complete, and enters into the ADP payroll system on a biweekly basis. Reviews invoices and general ledger reports at month end and coordinates with the Regional Business Manager to ensure any necessary accruals are communicated to corporate accounting. Handles routine inquiries from coworkers, customers and vendors. Performs other functions as may be requested by the local market or corporate accounting team. PREFERRED QUALIFICATIONS: Four-year degree in accounting or business, or minimum of two years accounting experience. Proficiency in ERP systems; Sage Intacct is a plus. Effective interpersonal and communication skills. Must be proficient in all Microsoft Office products, i.e. Excel. Ability to sit in one location for extended periods of time. ADAMS OUTDOOR ADVERTISING: AOA, founded in 1983 by Steve Adams, is the 4th largest, and largest privately-held, Outdoor Advertising operator in the U.S.. AOA operates in the following 12 markets: Ann Arbor/Kalamazoo/Lansing (MI), Beaufort/Charleston/Florence (SC), Charlotte (NC), Eastern Pennsylvania (PA), Madison (WI), Norfolk (VA), Peoria and Champaign (IL). Searchlight Capital Partners, a leading global private investment firm, in partnership with British Columbia Investment Management Corporation, one of the largest asset managers in Canada, invested in AOA in 2021. The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. #LI-Onsite Powered by JazzHR YTIL6tjwUG

Adams Outdoor Advertising (AOA), the leading advertising platform in Winston-Salem and the 4 th largest Outdoor Advertising firm in the U.S., is seeking Account Executives to support its sales team. Successful candidates will be driven, self-motivated individuals that can collaborate with colleagues and a wide range of prospective clients within a fast-paced environment. Account Executives (AEs) will be responsible for taking advantage of AOA's leading Out-of-Home market share in the greater Winston-Salem area to sell dynamic outdoor advertising campaigns to current and prospective clients. AEs will participate in the Adams Onboarding Program, designed to understand Out-of-Home Advertising and its power to drive the most effective return on investment for our clients. The program also seeks to empower new AEs to ensure the requisite skillset is in place in advance of approaching advertisers / potential clients. Program highlights include: Introduction to AOA's Best Practices Participation in AOA's firmwide "Lunch and Learn" program, which highlights innovative sales techniques and helps to drive talent development Assignment of a senior Mentor to help guide initial experience and guide to long-term success Significant exposure to the leadership in the Winston-Salem market, including the General Manager Initial compensation structure consists of a fixed salary. Over time, compensation structure transitions to salary plus commissions. With demonstrated success, there are opportunities to obtain increasing levels of responsibility, to assume a leadership position, and, if appropriate, to transfer to other AOA markets. ESSENTIAL FUNCTIONS OF POSITION INCLUDE: Approach existing and new advertiser clients Structure advertising packages / products across AOA's product portfolio to meet advertiser needs Handle internal responsibilities including contracting, scheduling and collections tracking Communicate with internal leadership regarding sales projections and tracking Collaborate with Account Executive colleagues to create and to promote positive working environment Liaise with Account Executives in other Adams Outdoor Advertising markets to identify potential opportunities and to cross-pollinate sales PREFERRED QUALIFICATIONS: Bachelor's degree in Sales and Marketing or equivalent experience One to three years direct media or relevant sales experience Excellent written and oral communication skills Proficient with computer software and technology Good working knowledge of marketing research Must be willing and able to travel, if required Must have and maintain a valid driver's license In addition to Winston-Salem, AOA operates in the following markets: Ann Arbor/Kalamazoo/Lansing (MI), Beaufort/Charleston/Florence (SC), Charlotte (NC), Eastern Pennsylvania, Madison (WI), Norfolk (VA), Champaign/Peoria (IL). The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job. #LI-Onsite

The Technical Business Analyst (TBA) serves as a strategic partner between IT, operations, finance, and supply chain teams to maximize the enterprise value of the Infor CloudSuite Industrial (Syteline) ERP platform. This position aligns business processes with technology capabilities to drive operational efficiency, ensure data integrity, and support analytics-driven decision-making across the organization. Key Responsibilities Partner with business and IT leaders to document, analyze, and enhance workflows supported by the Syteline ERP system. Lead requirements gathering and translate business needs into functional and technical specifications. Configure, enhance, and support Syteline modules including Manufacturing, Supply Chain, Financials, APS, CPQ, and Shop-Trac. Develop customizations, stored procedures, and integrations leveraging SQL scripting and API frameworks. Manage user roles, permissions, and data governance policies within the Syteline environment. Conduct system testing, data audits, and user acceptance processes to validate solution integrity prior to deployment. Build and maintain Power BI dashboards and reports to deliver ERP-driven operational insights. Troubleshoot ERP incidents, coordinate with external vendors for advanced resolution, and ensure system reliability and data quality. Support enterprise integration initiatives linking ERP, CRM, MES, and other business systems. Qualifications Bachelor's degree in Computer Science, Information Systems, or related discipline; advanced degree preferred. 5+ years of hands-on experience with Infor CloudSuite Industrial (SyteLine) in manufacturing or distribution environments, including the multi-tenant cloud version (CloudSuite on AWS). Demonstrated expertise in process design, workflow optimization, and system configuration. Proficiency with SQL for query development, stored procedures, and data modeling. Strong Power BI experience for analytics, KPI tracking, and operational reporting. Familiarity with SDLC, Agile methodologies, and enterprise change management practices. Excellent communication and stakeholder engagement skills across technical and business teams. Preferred Skills Experience integrating ERP with external platforms via REST APIs or middleware. Knowledge of data governance, warehousing, and master data management. PMP or Agile certification (CSM/CSPO) preferred. Performance Metrics ERP system uptime, reliability, and adoption. Reduction in manual workflows and transactional errors. Timely delivery of enhancements and integrations. Documented business efficiency gains through data-driven solutions.

Job Description Adams Outdoor Advertising (AOA), the 4th largest and largest private Outdoor Advertising firm in the U.S., is seeking a Sales Assistant to be responsible for advertising sales department proposals, tracking and reporting all weekly and end of month numbers, projections, updating inventory reports and answering incoming calls as a company representative. ESSENTIAL FUNCTIONS OF POSITION INCLUDE: Distributes all sales related information. Creates outgoing proposals and presentations. Compiles information for Account Executives. Compiles insertion orders and folders when needed. Compiles weekly projection numbers for sales management of the market. Performs weekly update of inventory of all reports on Inventory Management System Acts as assistant to SM and at times the GM of the market. Answers incoming calls as a company representative. Makes advertising/media kits. Updates prospect kits. Conducts research on current and potential clients as well as market trends. Acts as a liaison between clients, AEs and various departments. Develops inventory maps to aid in the selling process. May distribute and update internal and external marketing materials Sends proof of performance pictures and reports to clients Could be required to attend weekly sales meetings May work with the Regional Business Manager on accounts receivables. Performs other functions that may be assigned by supervisor. PREFERRED QUALIFICATIONS: High school diploma or equivalent. One to two years general office/clerical experience. Knowledge of advertising functions and terms. Excellent verbal and written communication skills. Excellent data entry and computer skills. ADAMS OUTDOOR ADVERTISING: AOA, founded in 1983 by Steve Adams, is the 4th largest, and largest privately-held, Outdoor Advertising operator in the U.S.. AOA operates in the following 12 markets: Ann Arbor/Kalamazoo/Lansing (MI), Beaufort/Charleston/Florence (SC), Charlotte (NC), Eastern Pennsylvania (PA), Madison (WI), Norfolk (VA), Peoria and Champaign (IL). Searchlight Capital Partners, a leading global private investment firm, in partnership with British Columbia Investment Management Corporation, one of the largest asset managers in Canada, invested in AOA in 2021. The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. #LI-Onsite Powered by JazzHR 3VBmyccxwv

ScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for diverse business environments, including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), and health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field, and are proud to be the global leader in Scent Marketing! Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott, Hilton, Winmark Brands, Westin Resorts, and Greystar Properties, among many others. Account Success Representative This position coordinates and executes proactive outbound call and email programs to ensure successful customer onboarding, account setup, and long-term satisfaction. The Account Success Representative (ASR) verifies that new and existing customers are properly set up, fully understand the value of their ScentAir products and services, and resolves any uncovered issues that may impact account success. This role serves as a key customer advocate, re-energizing the customer experience through clear communication, sound judgment, and timely follow-up. The ASR acts in both the customer's and the company's best interests to drive early retention, account optimization, and long-term customer value, supporting overall company goals and objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES Execute proactive customer success strategies through outbound calls and emails to verify successful account setup and service activation. Confirm customer expectations are met by reviewing product specifications, service performance, and contract details, identifying and resolving gaps or issues. Evaluate customer needs and usage patterns, identifying appropriate resources or solutions to ensure account success and satisfaction. Address uncovered issues related to account setup, service performance, billing, or product configuration, managing cases through to resolution. Proactively educate customers on the benefits, features, and value of ScentAir products and services to reinforce engagement and adoption. Identify opportunities within the first six months to enhance customer experience through additional or upgraded services when accounts were undersold or incorrectly specified. Collaborate with internal teams to align service features, pricing, value, and contract terms with customer needs and expectations. Provide tailored responses that demonstrate urgency, professionalism, and a customer-first mindset while maintaining company values. Resolve customer concerns by investigating issues, developing solutions, and ensuring timely follow-up and closure. Utilize multiple customer databases and systems to access, update, and maintain accurate account information. Support early retention and account growth initiatives by reinforcing value, preventing future cancellations, and optimizing account performance. Meet or exceed individual performance goals related to customer satisfaction, successful onboarding, issue resolution, and account growth metrics. QUALIFICATIONS Bachelor's Degree or 1+ years of relevant work experience Excellent computer skills, experience with Outlook and CRM systems Demonstrated ability to multi-task Demonstrated to thrive in a high-change, often ambiguous business Higher Education degree preferred, HS diploma or relevant work experience required Effective communication skills Excellent interpersonal skills to work effectively with teams throughout the organization Excellent ability to persuade others through indirect influence Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction Demonstrated ability to establish collaborative customer relationships in a fast-paced environment Demonstrated capacity to thrive in a high-change, often ambiguous business Knowledge of Salesforce is a plus. WHAT YOU BRING: Self-Sufficient Reliable Excellent Communicator Problem Solver Organized Being Coachable PHYSICAL DEMAND While performing the duties of this job, the employee is frequently required to sit, use hands to operate a computer and calculator, and talk or hear. The employee is occasionally required to stand; walk, reach with hands and arms, climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The position is located inside ScentAir's headquarters building in Charlotte, NC. The noise level in the work environment is usually quiet. Some occasional travel may be required. Additional information In the United States, ScentAir requires that applicants provide authorization and consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug tests. If hired, you will be required to provide documentation indicating your legal right to work in the U.S which may be verified through ScentAir's participation in the E-Verify program. As an Equal Opportunity and Affirmative Action employer, ScentAir provides an environment that promotes individual recognition and achievement. We recruit, hire, train, compensate and promote associates without regard to race, sex, color, religion, age.

ScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for a diverse range of business environments including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), as well as health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field, and we are proud to be the global leader in Scent Marketing! Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott, Hilton, Dick's Sporting Goods, Westin Resorts, and Greystar Properties, among many others. As an ADR, your day-to-day looks like… Research, educate, and upsell existing business via outbound calls Maintain a high volume of activity focusing on multiple touchpoints, including outbound calls, emails, and social selling in a consultative environment Run consultative/effective/professional meetings with existing clients Position the best solutions, fragrance, and service plans to upsell and renew contracts for our existing customers Exceed monthly sales goals by strategically maintaining customer information within Salesforce Research industry trends, new company products, and technologies Attend ongoing product and fragrance training sessions Participate in ongoing consultative, professional sales development Drive to individually compete (and win!) while remaining a fantastic team player Thrive on change while remaining highly organized, optimistic, and coachable Exceed monthly, quarterly, and annual quotas and be intensely focused on the consistent execution of proven sales methods What You Bring to The Team… 1+ years of professional sales experience Proven track record of achievement, preferably selling B2B products or services Trained in consultative/value-based selling Technically savvy and specifically skilled in CRM (Salesforce.com preferred) 4-year degree from an accredited college or university or equivalent work experience Works well with minimal supervision taking initiative to develop personal improvement and career advancement Be part of something scent-sational… Fun, team-focused work environment Employee-driven community outreach program Base salary plus an attractive commission plan and bonus potential Enhanced holiday time off schedule Medical, dental, vision, and life insurance Company matched 401k With an unparalleled company culture and commitment to the growth and success of our employees, ScentAir is rapidly growing and has brought scent marketing to over 50,000 clients in over 120 countries. Combining our scent diffusion technology with our extensive fragrance library, and indoor air quality filtration systems, we help businesses shape their brand image and create remarkable on-site customer experiences. When you join our team, you will directly contribute to the customer experiences our clients desire and our growth in the worldwide market. Learn more about us at: *********************

ScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for diverse business environments, including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), and health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field, and are proud to be the global leader in Scent Marketing! Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott, Hilton, Winmark Brands, Westin Resorts, and Greystar Properties, among many others. Your Position Overview: As an Account Services Specialist , you are pivotal in maintaining and enhancing our client relationships. By coordinating inbound requests through Salesforce.com CRM, your team works to retain customers through customer-centric problem-solving, contract negotiations, and maintaining prompt response times. This role requires effectively reselling the benefits and value of ScentAir products and services, with a strong emphasis on renewing customer contracts. Your Key Responsibilities: • Client Retention: Execute strategies to retain customers, including proactive outbound calls to customers who have requested to cancel. • Customer Needs Evaluation: Identify customer needs and resources required to negotiate renewals and retain business. • Personalized Responses: Provide tailored solutions to ensure high customer satisfaction and exceed their expectations. • Issue Resolution: Resolve customer issues by aligning service features, pricing, value, payment options, and benefits to meet their needs. • Sales Techniques: Use positive sales techniques to motivate customers to continue using ScentAir services or ensure ScentAir receives early termination fees within contract terms. • Service Upgrades: Sell additional or upgraded services while ensuring a quality customer experience. • Database Management: Utilize our databases to access, update, or input account information, maintaining a high quality of accuracy in Salesforce.com CRM. • Negotiation and Discounts: Negotiate pricing and bundling offers, including credits and discounts, according to company guidelines. • Performance Goals: Meet or exceed retention goals and demonstrate the ability to achieve individual performance metrics. Your Qualifications: • Bachelor's Degree or 3+ years of relevant work experience • Effective communication skills (Bilingual is a plus) • Excellent computer skills, including proficiency with MS Office Suite and Salesforce • Excellent interpersonal skills for effective team collaboration • Proactive and able to take initiative with little or no direction • The ability to establish collaborative customer relationships in a fast-paced environment • The ability to thrive in a high pace, growth-focused business environment Why You'll Love Working for ScentAir: • Competitive pay and monthly bonus plan • Benefits: Medical, dental, vision, and life insurance, plus company-matched 401k • Perks: Company-issued laptop and cutting-edge technology support / Hybrid role • Great work environment: Fun, team-focused atmosphere with an employee-driven community outreach program • Paid Time Off: Enhanced holiday schedule and paid time off ScentAir isn't your typical B2B company. We're transforming how businesses connect with their customers through the power of scent. With an unparalleled company culture and commitment to the growth and success of our employees, ScentAir is rapidly growing and has brought scent marketing to over 50,000 clients in over 120 countries. Combining our scent diffusion technology with our extensive fragrance library, we help businesses shape their brand image and create remarkable on-site customer experiences. When you join our team, you will directly contribute to the customer experience your clients create and to our growth worldwide.

Adams Outdoor Advertising (AOA), the 4th largest and largest private Outdoor Advertising firm in the U.S., is seeking an experienced Market Accountant to perform and follow general accounting practices/guidelines. This includes processing accounts payable and invoicing/accounts receivable, while exercising discretion and judgment on behalf of the market they support. ESSENTIAL FUNCTIONS OF POSITION INCLUDE: Acts as the market's primary point of contact with the Regional Business Manager (RBM) and the corporate accounting staff. Provides oversight to accounting support personnel and direction for the market management and staff. Ensures that the market is in compliance with the company's Process Outline - Accounts Payable guidelines and maintains friendly relations with our vendors. Maintains clean and accurate accounts payable filing system. Verifies creditworthiness of advertisers or ensures prepayment is received prior to posting date, and in compliance with the company policy on credit & collections. Familiar with and follows direct compliance regarding company record retention policy. Supports collection effort of market account executives, to include periodic generation of AE aging reports, reviewing cash receipts and application to client accounts, researching unidentified payments, and producing requested documentation. Acts as the liaison between corporate accounting and the market AE's for dissemination of sales commission statements, receives and verifies suggested revisions, and communicates same back to corporate for payment. Collects biweekly payroll information from each department, verifies that the information is revised where necessary and complete, and enters into the ADP payroll system on a biweekly basis. Reviews invoices and general ledger reports at month end and coordinates with the Regional Business Manager to ensure any necessary accruals are communicated to corporate accounting. Handles routine inquiries from coworkers, customers and vendors. Performs other functions as may be requested by the local market or corporate accounting team. PREFERRED QUALIFICATIONS: Four-year degree in accounting or business, or minimum of two years accounting experience. Proficiency in ERP systems; Sage Intacct is a plus. Effective interpersonal and communication skills. Must be proficient in all Microsoft Office products, i.e. Excel. Ability to sit in one location for extended periods of time. ADAMS OUTDOOR ADVERTISING: AOA, founded in 1983 by Steve Adams, is the 4th largest, and largest privately-held, Outdoor Advertising operator in the U.S.. AOA operates in the following 12 markets: Ann Arbor/Kalamazoo/Lansing (MI), Beaufort/Charleston/Florence (SC), Charlotte (NC), Eastern Pennsylvania (PA), Madison (WI), Norfolk (VA), Peoria and Champaign (IL). Searchlight Capital Partners, a leading global private investment firm, in partnership with British Columbia Investment Management Corporation, one of the largest asset managers in Canada, invested in AOA in 2021. The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. #LI-Onsite

Job Description The Technical Business Analyst (TBA) serves as a strategic partner between IT, operations, finance, and supply chain teams to maximize the enterprise value of the Infor CloudSuite Industrial (Syteline) ERP platform. This position aligns business processes with technology capabilities to drive operational efficiency, ensure data integrity, and support analytics-driven decision-making across the organization. Key Responsibilities Partner with business and IT leaders to document, analyze, and enhance workflows supported by the Syteline ERP system. Lead requirements gathering and translate business needs into functional and technical specifications. Configure, enhance, and support Syteline modules including Manufacturing, Supply Chain, Financials, APS, CPQ, and Shop-Trac. Develop customizations, stored procedures, and integrations leveraging SQL scripting and API frameworks. Manage user roles, permissions, and data governance policies within the Syteline environment. Conduct system testing, data audits, and user acceptance processes to validate solution integrity prior to deployment. Build and maintain Power BI dashboards and reports to deliver ERP-driven operational insights. Troubleshoot ERP incidents, coordinate with external vendors for advanced resolution, and ensure system reliability and data quality. Support enterprise integration initiatives linking ERP, CRM, MES, and other business systems. Qualifications Bachelor's degree in Computer Science, Information Systems, or related discipline; advanced degree preferred. 5+ years of hands-on experience with Infor CloudSuite Industrial (SyteLine) in manufacturing or distribution environments, including the multi-tenant cloud version (CloudSuite on AWS). Demonstrated expertise in process design, workflow optimization, and system configuration. Proficiency with SQL for query development, stored procedures, and data modeling. Strong Power BI experience for analytics, KPI tracking, and operational reporting. Familiarity with SDLC, Agile methodologies, and enterprise change management practices. Excellent communication and stakeholder engagement skills across technical and business teams. Preferred Skills Experience integrating ERP with external platforms via REST APIs or middleware. Knowledge of data governance, warehousing, and master data management. PMP or Agile certification (CSM/CSPO) preferred. Performance Metrics ERP system uptime, reliability, and adoption. Reduction in manual workflows and transactional errors. Timely delivery of enhancements and integrations. Documented business efficiency gains through data-driven solutions. Powered by JazzHR uWejEtDvCa

Adams Outdoor Advertising (AOA), the 4th largest and largest private Outdoor Advertising firm in the U.S., is seeking a Sales Assistant to be responsible for advertising sales department proposals, tracking and reporting all weekly and end of month numbers, projections, updating inventory reports and answering incoming calls as a company representative. ESSENTIAL FUNCTIONS OF POSITION INCLUDE: Distributes all sales related information. Creates outgoing proposals and presentations. Compiles information for Account Executives. Compiles insertion orders and folders when needed. Compiles weekly projection numbers for sales management of the market. Performs weekly update of inventory of all reports on Inventory Management System Acts as assistant to SM and at times the GM of the market. Answers incoming calls as a company representative. Makes advertising/media kits. Updates prospect kits. Conducts research on current and potential clients as well as market trends. Acts as a liaison between clients, AEs and various departments. Develops inventory maps to aid in the selling process. May distribute and update internal and external marketing materials Sends proof of performance pictures and reports to clients Could be to attend weekly sales meetings May work with the Regional Business Manager on accounts receivables. Performs other functions that may be assigned by supervisor. PREFERRED QUALIFICATIONS: High school diploma or equivalent. One to two years general office/clerical experience. Knowledge of advertising functions and terms. Excellent verbal and written communication skills. Excellent data entry and computer skills. ADAMS OUTDOOR ADVERTISING: AOA, founded in 1983 by Steve Adams, is the 4th largest, and largest privately-held, Outdoor Advertising operator in the U.S.. AOA operates in the following 12 markets: Ann Arbor/Kalamazoo/Lansing (MI), Beaufort/Charleston/Florence (SC), Charlotte (NC), Eastern Pennsylvania (PA), Madison (WI), Norfolk (VA), Peoria and Champaign (IL). Searchlight Capital Partners, a leading global private investment firm, in partnership with British Columbia Investment Management Corporation, one of the largest asset managers in Canada, invested in AOA in 2021. The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. #LI-Onsite

Job Description ScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for diverse business environments, including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), and health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field, and are proud to be the global leader in Scent Marketing! Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott, Hilton, Winmark Brands, Westin Resorts, and Greystar Properties, among many others. Account Success Representative This position coordinates and executes proactive outbound call and email programs to ensure successful customer onboarding, account setup, and long-term satisfaction. The Account Success Representative (ASR) verifies that new and existing customers are properly set up, fully understand the value of their ScentAir products and services, and resolves any uncovered issues that may impact account success. This role serves as a key customer advocate, re-energizing the customer experience through clear communication, sound judgment, and timely follow-up. The ASR acts in both the customer's and the company's best interests to drive early retention, account optimization, and long-term customer value, supporting overall company goals and objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES Execute proactive customer success strategies through outbound calls and emails to verify successful account setup and service activation. Confirm customer expectations are met by reviewing product specifications, service performance, and contract details, identifying and resolving gaps or issues. Evaluate customer needs and usage patterns, identifying appropriate resources or solutions to ensure account success and satisfaction. Address uncovered issues related to account setup, service performance, billing, or product configuration, managing cases through to resolution. Proactively educate customers on the benefits, features, and value of ScentAir products and services to reinforce engagement and adoption. Identify opportunities within the first six months to enhance customer experience through additional or upgraded services when accounts were undersold or incorrectly specified. Collaborate with internal teams to align service features, pricing, value, and contract terms with customer needs and expectations. Provide tailored responses that demonstrate urgency, professionalism, and a customer-first mindset while maintaining company values. Resolve customer concerns by investigating issues, developing solutions, and ensuring timely follow-up and closure. Utilize multiple customer databases and systems to access, update, and maintain accurate account information. Support early retention and account growth initiatives by reinforcing value, preventing future cancellations, and optimizing account performance. Meet or exceed individual performance goals related to customer satisfaction, successful onboarding, issue resolution, and account growth metrics. QUALIFICATIONS Bachelor's Degree or 1+ years of relevant work experience Excellent computer skills, experience with Outlook and CRM systems Demonstrated ability to multi-task Demonstrated to thrive in a high-change, often ambiguous business Higher Education degree preferred, HS diploma or relevant work experience required Effective communication skills Excellent interpersonal skills to work effectively with teams throughout the organization Excellent ability to persuade others through indirect influence Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction Demonstrated ability to establish collaborative customer relationships in a fast-paced environment Demonstrated capacity to thrive in a high-change, often ambiguous business Knowledge of Salesforce is a plus. WHAT YOU BRING: Self-Sufficient Reliable Excellent Communicator Problem Solver Organized Being Coachable PHYSICAL DEMAND While performing the duties of this job, the employee is frequently required to sit, use hands to operate a computer and calculator, and talk or hear. The employee is occasionally required to stand; walk, reach with hands and arms, climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The position is located inside ScentAir's headquarters building in Charlotte, NC. The noise level in the work environment is usually quiet. Some occasional travel may be required. Additional information In the United States, ScentAir requires that applicants provide authorization and consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug tests. If hired, you will be required to provide documentation indicating your legal right to work in the U.S which may be verified through ScentAir's participation in the E-Verify program. As an Equal Opportunity and Affirmative Action employer, ScentAir provides an environment that promotes individual recognition and achievement. We recruit, hire, train, compensate and promote associates without regard to race, sex, color, religion, age. Powered by JazzHR KcLECnQcJQ

Job Description Adams Outdoor Advertising (AOA), the leading advertising platform in Winston-Salem and the 4th largest Outdoor Advertising firm in the U.S., is seeking Account Executives to support its sales team. Successful candidates will be driven, self-motivated individuals that can collaborate with colleagues and a wide range of prospective clients within a fast-paced environment. Account Executives (AEs) will be responsible for taking advantage of AOA's leading Out-of-Home market share in the greater Winston-Salem area to sell dynamic outdoor advertising campaigns to current and prospective clients. AEs will participate in the Adams Onboarding Program, designed to understand Out-of-Home Advertising and its power to drive the most effective return on investment for our clients. The program also seeks to empower new AEs to ensure the requisite skillset is in place in advance of approaching advertisers / potential clients. Program highlights include: Introduction to AOA's Best Practices Participation in AOA's firmwide "Lunch and Learn" program, which highlights innovative sales techniques and helps to drive talent development Assignment of a senior Mentor to help guide initial experience and guide to long-term success Significant exposure to the leadership in the Winston-Salem market, including the General Manager Initial compensation structure consists of a fixed salary. Over time, compensation structure transitions to salary plus commissions. With demonstrated success, there are opportunities to obtain increasing levels of responsibility, to assume a leadership position, and, if appropriate, to transfer to other AOA markets. ESSENTIAL FUNCTIONS OF POSITION INCLUDE: Approach existing and new advertiser clients Structure advertising packages / products across AOA's product portfolio to meet advertiser needs Handle internal responsibilities including contracting, scheduling and collections tracking Communicate with internal leadership regarding sales projections and tracking Collaborate with Account Executive colleagues to create and to promote positive working environment Liaise with Account Executives in other Adams Outdoor Advertising markets to identify potential opportunities and to cross-pollinate sales PREFERRED QUALIFICATIONS: Bachelor's degree in Sales and Marketing or equivalent experience One to three years direct media or relevant sales experience Excellent written and oral communication skills Proficient with computer software and technology Good working knowledge of marketing research Must be willing and able to travel, if required Must have and maintain a valid driver's license In addition to Winston-Salem, AOA operates in the following markets: Ann Arbor/Kalamazoo/Lansing (MI), Beaufort/Charleston/Florence (SC), Charlotte (NC), Eastern Pennsylvania, Madison (WI), Norfolk (VA), Champaign/Peoria (IL). The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job. #LI-Onsite Powered by JazzHR UcRDrVCjQL

ScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for diverse business environments, including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), and health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field, and are proud to be the global leader in Scent Marketing! Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott, Hilton, Winmark Brands, Westin Resorts, and Greystar Properties, among many others. Your Position Overview: As an Account Services Specialist, you are pivotal in maintaining and enhancing our client relationships. By coordinating inbound requests through Salesforce.com CRM, your team works to retain customers through customer-centric problem-solving, contract negotiations, and maintaining prompt response times. This role requires effectively reselling the benefits and value of ScentAir products and services, with a strong emphasis on renewing customer contracts. Your Key Responsibilities: * Client Retention: Execute strategies to retain customers, including proactive outbound calls to customers who have requested to cancel. * Customer Needs Evaluation: Identify customer needs and resources required to negotiate renewals and retain business. * Personalized Responses: Provide tailored solutions to ensure high customer satisfaction and exceed their expectations. * Issue Resolution: Resolve customer issues by aligning service features, pricing, value, payment options, and benefits to meet their needs. * Sales Techniques: Use positive sales techniques to motivate customers to continue using ScentAir services or ensure ScentAir receives early termination fees within contract terms. * Service Upgrades: Sell additional or upgraded services while ensuring a quality customer experience. * Database Management: Utilize our databases to access, update, or input account information, maintaining a high quality of accuracy in Salesforce.com CRM. * Negotiation and Discounts: Negotiate pricing and bundling offers, including credits and discounts, according to company guidelines. * Performance Goals: Meet or exceed retention goals and demonstrate the ability to achieve individual performance metrics. Your Qualifications: * Bachelor's Degree or 3+ years of relevant work experience * Effective communication skills (Bilingual is a plus) * Excellent computer skills, including proficiency with MS Office Suite and Salesforce * Excellent interpersonal skills for effective team collaboration * Proactive and able to take initiative with little or no direction * The ability to establish collaborative customer relationships in a fast-paced environment * The ability to thrive in a high pace, growth-focused business environment Why You'll Love Working for ScentAir: * Competitive pay and monthly bonus plan * Benefits: Medical, dental, vision, and life insurance, plus company-matched 401k * Perks: Company-issued laptop and cutting-edge technology support / Hybrid role * Great work environment: Fun, team-focused atmosphere with an employee-driven community outreach program * Paid Time Off: Enhanced holiday schedule and paid time off ScentAir isn't your typical B2B company. We're transforming how businesses connect with their customers through the power of scent. With an unparalleled company culture and commitment to the growth and success of our employees, ScentAir is rapidly growing and has brought scent marketing to over 50,000 clients in over 120 countries. Combining our scent diffusion technology with our extensive fragrance library, we help businesses shape their brand image and create remarkable on-site customer experiences. When you join our team, you will directly contribute to the customer experience your clients create and to our growth worldwide.

Job Description ScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for a diverse range of business environments including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), as well as health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field, and we are proud to be the global leader in Scent Marketing! Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott, Hilton, Dick's Sporting Goods, Westin Resorts, and Greystar Properties, among many others. As an ADR, your day-to-day looks like… Research, educate, and upsell existing business via outbound calls Maintain a high volume of activity focusing on multiple touchpoints, including outbound calls, emails, and social selling in a consultative environment Run consultative/effective/professional meetings with existing clients Position the best solutions, fragrance, and service plans to upsell and renew contracts for our existing customers Exceed monthly sales goals by strategically maintaining customer information within Salesforce Research industry trends, new company products, and technologies Attend ongoing product and fragrance training sessions Participate in ongoing consultative, professional sales development Drive to individually compete (and win!) while remaining a fantastic team player Thrive on change while remaining highly organized, optimistic, and coachable Exceed monthly, quarterly, and annual quotas and be intensely focused on the consistent execution of proven sales methods What You Bring to The Team… 1+ years of professional sales experience Proven track record of achievement, preferably selling B2B products or services Trained in consultative/value-based selling Technically savvy and specifically skilled in CRM (Salesforce.com preferred) 4-year degree from an accredited college or university or equivalent work experience Works well with minimal supervision taking initiative to develop personal improvement and career advancement Be part of something scent-sational… Fun, team-focused work environment Employee-driven community outreach program Base salary plus an attractive commission plan and bonus potential Enhanced holiday time off schedule Medical, dental, vision, and life insurance Company matched 401k With an unparalleled company culture and commitment to the growth and success of our employees, ScentAir is rapidly growing and has brought scent marketing to over 50,000 clients in over 120 countries. Combining our scent diffusion technology with our extensive fragrance library, and indoor air quality filtration systems, we help businesses shape their brand image and create remarkable on-site customer experiences. When you join our team, you will directly contribute to the customer experiences our clients desire and our growth in the worldwide market. Learn more about us at: ********************* Powered by JazzHR pi742AXLf9

The Technical Business Analyst (TBA) serves as a strategic partner between IT, operations, finance, and supply chain teams to maximize the enterprise value of the Infor CloudSuite Industrial (Syteline) ERP platform. This position aligns business processes with technology capabilities to drive operational efficiency, ensure data integrity, and support analytics-driven decision-making across the organization. Key Responsibilities * Partner with business and IT leaders to document, analyze, and enhance workflows supported by the Syteline ERP system. * Lead requirements gathering and translate business needs into functional and technical specifications. * Configure, enhance, and support Syteline modules including Manufacturing, Supply Chain, Financials, APS, CPQ, and Shop-Trac. * Develop customizations, stored procedures, and integrations leveraging SQL scripting and API frameworks. * Manage user roles, permissions, and data governance policies within the Syteline environment. * Conduct system testing, data audits, and user acceptance processes to validate solution integrity prior to deployment. * Build and maintain Power BI dashboards and reports to deliver ERP-driven operational insights. * Troubleshoot ERP incidents, coordinate with external vendors for advanced resolution, and ensure system reliability and data quality. * Support enterprise integration initiatives linking ERP, CRM, MES, and other business systems. Qualifications * Bachelor's degree in Computer Science, Information Systems, or related discipline; advanced degree preferred. * 5+ years of hands-on experience with Infor CloudSuite Industrial (SyteLine) in manufacturing or distribution environments, including the multi-tenant cloud version (CloudSuite on AWS). * Demonstrated expertise in process design, workflow optimization, and system configuration. * Proficiency with SQL for query development, stored procedures, and data modeling. * Strong Power BI experience for analytics, KPI tracking, and operational reporting. * Familiarity with SDLC, Agile methodologies, and enterprise change management practices. * Excellent communication and stakeholder engagement skills across technical and business teams. Preferred Skills * Experience integrating ERP with external platforms via REST APIs or middleware. * Knowledge of data governance, warehousing, and master data management. * PMP or Agile certification (CSM/CSPO) preferred. Performance Metrics * ERP system uptime, reliability, and adoption. * Reduction in manual workflows and transactional errors. * Timely delivery of enhancements and integrations. * Documented business efficiency gains through data-driven solutions.

ScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for diverse business environments, including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), and health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field, and are proud to be the global leader in Scent Marketing! Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott, Hilton, Winmark Brands, Westin Resorts, and Greystar Properties, among many others. Account Success Representative This position coordinates and executes proactive outbound call and email programs to ensure successful customer onboarding, account setup, and long-term satisfaction. The Account Success Representative (ASR) verifies that new and existing customers are properly set up, fully understand the value of their ScentAir products and services, and resolves any uncovered issues that may impact account success. This role serves as a key customer advocate, re-energizing the customer experience through clear communication, sound judgment, and timely follow-up. The ASR acts in both the customer's and the company's best interests to drive early retention, account optimization, and long-term customer value, supporting overall company goals and objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES * Execute proactive customer success strategies through outbound calls and emails to verify successful account setup and service activation. * Confirm customer expectations are met by reviewing product specifications, service performance, and contract details, identifying and resolving gaps or issues. * Evaluate customer needs and usage patterns, identifying appropriate resources or solutions to ensure account success and satisfaction. * Address uncovered issues related to account setup, service performance, billing, or product configuration, managing cases through to resolution. * Proactively educate customers on the benefits, features, and value of ScentAir products and services to reinforce engagement and adoption. * Identify opportunities within the first six months to enhance customer experience through additional or upgraded services when accounts were undersold or incorrectly specified. * Collaborate with internal teams to align service features, pricing, value, and contract terms with customer needs and expectations. * Provide tailored responses that demonstrate urgency, professionalism, and a customer-first mindset while maintaining company values. * Resolve customer concerns by investigating issues, developing solutions, and ensuring timely follow-up and closure. * Utilize multiple customer databases and systems to access, update, and maintain accurate account information. * Support early retention and account growth initiatives by reinforcing value, preventing future cancellations, and optimizing account performance. * Meet or exceed individual performance goals related to customer satisfaction, successful onboarding, issue resolution, and account growth metrics. QUALIFICATIONS * Bachelor's Degree or 1+ years of relevant work experience * Excellent computer skills, experience with Outlook and CRM systems * Demonstrated ability to multi-task * Demonstrated to thrive in a high-change, often ambiguous business * Higher Education degree preferred, HS diploma or relevant work experience required * Effective communication skills * Excellent interpersonal skills to work effectively with teams throughout the organization * Excellent ability to persuade others through indirect influence * Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction * Demonstrated ability to establish collaborative customer relationships in a fast-paced environment * Demonstrated capacity to thrive in a high-change, often ambiguous business * Knowledge of Salesforce is a plus. WHAT YOU BRING: * Self-Sufficient * Reliable * Excellent Communicator * Problem Solver * Organized * Being Coachable PHYSICAL DEMAND While performing the duties of this job, the employee is frequently required to sit, use hands to operate a computer and calculator, and talk or hear. The employee is occasionally required to stand; walk, reach with hands and arms, climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The position is located inside ScentAir's headquarters building in Charlotte, NC. The noise level in the work environment is usually quiet. Some occasional travel may be required. Additional information In the United States, ScentAir requires that applicants provide authorization and consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug tests. If hired, you will be required to provide documentation indicating your legal right to work in the U.S which may be verified through ScentAir's participation in the E-Verify program. As an Equal Opportunity and Affirmative Action employer, ScentAir provides an environment that promotes individual recognition and achievement. We recruit, hire, train, compensate and promote associates without regard to race, sex, color, religion, age.

Job Description ScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for diverse business environments, including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), and health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field, and are proud to be the global leader in Scent Marketing! Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott, Hilton, Winmark Brands, Westin Resorts, and Greystar Properties, among many others. Your Position Overview: As an Account Services Specialist , you are pivotal in maintaining and enhancing our client relationships. By coordinating inbound requests through Salesforce.com CRM, your team works to retain customers through customer-centric problem-solving, contract negotiations, and maintaining prompt response times. This role requires effectively reselling the benefits and value of ScentAir products and services, with a strong emphasis on renewing customer contracts. Your Key Responsibilities: • Client Retention: Execute strategies to retain customers, including proactive outbound calls to customers who have requested to cancel. • Customer Needs Evaluation: Identify customer needs and resources required to negotiate renewals and retain business. • Personalized Responses: Provide tailored solutions to ensure high customer satisfaction and exceed their expectations. • Issue Resolution: Resolve customer issues by aligning service features, pricing, value, payment options, and benefits to meet their needs. • Sales Techniques: Use positive sales techniques to motivate customers to continue using ScentAir services or ensure ScentAir receives early termination fees within contract terms. • Service Upgrades: Sell additional or upgraded services while ensuring a quality customer experience. • Database Management: Utilize our databases to access, update, or input account information, maintaining a high quality of accuracy in Salesforce.com CRM. • Negotiation and Discounts: Negotiate pricing and bundling offers, including credits and discounts, according to company guidelines. • Performance Goals: Meet or exceed retention goals and demonstrate the ability to achieve individual performance metrics. Your Qualifications: • Bachelor's Degree or 3+ years of relevant work experience • Effective communication skills (Bilingual is a plus) • Excellent computer skills, including proficiency with MS Office Suite and Salesforce • Excellent interpersonal skills for effective team collaboration • Proactive and able to take initiative with little or no direction • The ability to establish collaborative customer relationships in a fast-paced environment • The ability to thrive in a high pace, growth-focused business environment Why You'll Love Working for ScentAir: • Competitive pay and monthly bonus plan • Benefits: Medical, dental, vision, and life insurance, plus company-matched 401k • Perks: Company-issued laptop and cutting-edge technology support / Hybrid role • Great work environment: Fun, team-focused atmosphere with an employee-driven community outreach program • Paid Time Off: Enhanced holiday schedule and paid time off ScentAir isn't your typical B2B company. We're transforming how businesses connect with their customers through the power of scent. With an unparalleled company culture and commitment to the growth and success of our employees, ScentAir is rapidly growing and has brought scent marketing to over 50,000 clients in over 120 countries. Combining our scent diffusion technology with our extensive fragrance library, we help businesses shape their brand image and create remarkable on-site customer experiences. When you join our team, you will directly contribute to the customer experience your clients create and to our growth worldwide. Powered by JazzHR EVa6zfI6OF