Scheduler jobs in Nashville, TN - 267 jobs

Full-time Description This position is a full-time, permanent non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN. Responsibilities Coordinate and schedule tests and procedures, follow-up appointments as designated by physicians Interact with patients' physicians and other staff both with the Clinic and at outside facilities providing accurate timely and responsive information Ensure efficient telephone communication Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system Notifies the physician regarding patient cancelation or reschedules Requirements Understanding of CPT and ICD-10 coding Knowledge of administrative and clerical procedures experience with an EHR or NextGen is a plus Strong organizational and interpersonal skills Understanding medical terminology Benefits Competitive pay Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing Paid Time Off (which increases with years of service) Paid Holidays TOA is an equal opportunity employer. TOA conducts background checks on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.

The Scheduler coordinates and maintains daily therapy schedules for clients and staff. This role is responsible for managing cancellations, ensuring appropriate client coverage, and maintaining accurate scheduling and billing records. The Scheduler serves as a primary point of contact for scheduling-related communication with staff and clients, and supports clinic operations through accurate data entry, coordination, and customer service. Qualifications High school diploma or equivalent required Bachelor's degree in Business Management or related field preferred Preferred experience and knowledge of CentralReach 1-3 years administrative/customer service background Ability to work independently and in a team environment Ability to demonstrate accuracy while managing high-priority tasks simultaneously Experience and knowledge of Microsoft Office and Google Suite Satisfactory criminal background checks as defined by agency policy

Ranked one of Tennessee's top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you! Patient Services Scheduler Care starts here. Be the steady, professional voice that helps people access the care they need. Every day at MHC, consumers, families, providers, and partners reach out for our help to navigate behavioral health services. Appointments must be scheduled, questions answered, and next steps clarified. How that first interaction is handled matters. As a Patient Services Scheduler you are the front door to care. You ensure calls are answered promptly, appointments are scheduled accurately, and consumers are connected to the right services with professionalism and compassion. This role is ideal for someone who is organized, service-oriented, and calm under pressure. You enjoy helping others, managing details, and supporting a fast-paced healthcare environment. Work Environment & Support This role supports all locations and works closely with clinic, enrollment, and care management teams. You are part of a collaborative operations environment where clear communication, teamwork, and reliability are essential. Training, coaching, and ongoing support are provided to help you succeed. What You Will Do Serve as the First Point of Contact Answer all incoming phone lines promptly, courteously, and professionally. Greet consumers warmly and route calls appropriately based on their needs. Support Continuity of Care Assist with insurance verification and eligibility checks. Identify and report coverage issues. Deliver Excellent Service Provide consistent, respectful customer service to consumers regarding their needs. What Success Looks Like Calls are answered quickly and professionally, creating a positive first impression. Work is done accurately with minimal errors. Consumers feel supported, informed, and directed to the right services. Meet or exceed key performance metrics while maintaining quality and service standards. Key Performance Metrics Average Speed to Answer (ASA) Abandonment Rate Average Handle Time (AHT) Average Unavailable Time Call to Enrollment Conversion Productive Time What You Will Gain Purpose-Driven Work Your role directly supports access to behavioral health care and helps consumers move forward without unnecessary barriers. Skill Development You with strengthen your skills in customer service and professional communication; insurance verification and access workflows; and time management and prioritization A Collaborative Team Environment You will work alongside dedicated clinical and operations teams who value reliability, teamwork, and shared accountability. Who Thrives in This Role People with experience working in healthcare call centers People who enjoy helping others navigate healthcare systems People who are detail-oriented, dependable, and organized People who can manage multiple tasks while staying calm and professional People who value clear expectations and measurable outcomes Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work environment: The noise level in the work environment is usually moderate. BENEFITS: Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available: Medical Insurance/Prescription Drug Coverage Health Savings Account Paternity and Maternity Leave Dental Insurance Vision Insurance Basic Life and AD&D Insurance Short- & Long-Term Disability Supplemental Life Insurance Cancer Insurance Accident Insurance Critical Illness Insurance 403b - Retirement Plan Calm App for medication and mental health Gym membership discounts Pet Insurance Public Service Loan Forgiveness (PSLF) and HRSA eligible sites 12 Paid Holidays and generous Paid Time Off Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The Logistics Scheduler at Chariot Logistics plays a vital role in coordinating the scheduling and execution of freight shipments. This position is responsible for managing appointments, communicating with customers and carriers, and ensuring accurate shipment data in our Transportation Management System (TMS). At Chariot Logistics, you'll enjoy working in our brand-new, state-of-the-art office space designed for collaboration, comfort, and productivity. Our positive company culture emphasizes teamwork, integrity, and professional growth, making this a great environment for motivated individuals. Key Responsibilities: Schedule and confirm pickup and delivery appointments with customers, carriers, and shipping locations. Communicate professionally via phone and email to coordinate shipment details and resolve scheduling issues. Enter, update, and maintain shipment information accurately in the company's TMS. Monitor shipments and proactively address scheduling conflicts, delays, or exceptions. Collaborate with dispatchers, customer service, and operations teams to ensure timely deliveries and customer satisfaction. Maintain organized records of all appointments and communicate changes promptly. Deliver outstanding customer service through timely and professional communication Compensation: Base hourly rate competitive within the industry. Performance-based bonus tied to Chariot Logistics' profitability. Why Join Chariot Logistics: Work in a brand-new, modern office designed for collaboration and productivity. Be part of a supportive and energetic team culture that values respect, integrity, and growth. Opportunities for professional development and career advancement. Competitive pay with bonus opportunities and comprehensive benefits. Benefits: Paid Time Off (PTO) for vacation, personal, and sick days. Company-sponsored healthcare coverage options. 401(k) retirement plan with company contributions. Company events and team-building activities to foster collaboration and fun. Work Environment: Office-based role with frequent computer, phone, and email communication. Standard business hours with occasional extended hours during high-demand periods. Requirements Bachelor's degree or a minimum of 1 year of logistics or transportation experience required. Proficiency in Microsoft Business Suite (Outlook, Excel, Word, Teams, and related applications). Experience with Transportation Management Systems (TMS) preferred. Strong organizational and multitasking skills with excellent attention to detail. Excellent written and verbal communication skills. Ability to prioritize and work effectively in a fast-paced environment. Positive attitude, team-oriented mindset, and strong problem-solving abilities.

Skills and Experience: Senior level position that will work either as lead on large commercial projects or small projects to perform scheduling responsibilities. Will be responsible for the assembling and analyzing of project information and preparing understandable documents which serve as a tool to eliminate design discrepancies and problems, while improving the efficient planning and scheduling of projects. Will develop detailed schedules with the project team and trade partners. Will monitor projects in accordance to set schedules based on departmental procedures. Will be responsible for the input, analysis, and monitoring of design deliverables, procurement and construction schedules. Will develop internal and external reports describing project status. Work will require application of planning/scheduling and cost techniques and methods based on level of experience and will involve substantial evaluation, analysis, and modification of such standards in problem-solving efforts. Requirements: Excellent written and verbal communication skills. Strong problem-solving and analytical skills. Strong prioritization and organizational skills; detail-oriented. Strong working knowledge of ERP cost management tools. Strong working knowledge of Primavera 6. Working knowledge of programs such as Excel, and Word. Well-rounded base of knowledge in construction disciplines. 7-10 years previous industrial or commercial construction experience is required. B.S. Degree Construction Management, Engineering, or Business Administration preferred. Essential Job Duties: The Project Scheduler is responsible for overseeing all project-scheduling activities for assigned projects. The Project Scheduler will be responsible to create a schedule based their knowledge and understanding of schedule development and the construction industry. Produce conceptual schedules with little or no input from the project team for debate and refinement by the team. Ideally looking for someone who is strong in scheduling and 3D modeling. Maintain a database of probable schedule durations by activities as well as overall durations. Development of the baseline overall schedule using well-defined and properly sequenced work activities. Oversee all project scheduling activities and provide required status updates, forecasts, and reports as necessary. Develop project schedule layouts in conjunction with the project team, alternate schedules and progress measurement of the schedule. Reviewing and critiquing Vendor and Subcontractor monthly updates to the schedule. Verifying that the updates are an accurate representation of the work accomplished. Understand the flow and logistics needed for the execution of the project. Supports ongoing projects by working with the project manager and discipline leads on project status, identifying opportunities for improvement, delays and areas where additional concentration is required. Recommending work around plans to keep the project on track. Perform other duties as requested by project management. IDEAL candidate SCHEDULER Must have experience working on $20M+ commercial projects. 7-10 years previous industrial or commercial construction experience is required with Strong working knowledge of Primavera 6. This person must have experience on vertical construction. Ideal candidates would have participated in large vertical construction projects such as Mid-rise, high-rise, data center, or distribution center projects. Required Citizenship / Work Permit / Visa Status US Citizens/Green Card Holders Must-Haves *Bachelor's degree required : B.S. Degree Construction Management, Engineering, or Business Administration preferred. *For Scheduler will take 5 years experience *For Senior Scheduler need at least 7 years experience *Must have experience in projects of at least $20M, $50M+ is IDEAL *7-10 years of previous industrial or commercial construction experience is required with Strong working knowledge of Primavera 6. *This person must have experience in vertical construction. Ideal candidates would have participated in large vertical construction projects such as Mid-rise, high-rise, data center, or distribution center projects. * Candidate must have Commercial Construction (manufacturing) experience. Strict No-Nos *NO Oil refinery or RESIDENTIAL construction experience

Our Company Adoration Home Health and Hospice Are you a Scheduler looking for a new opportunity? Adoration Home Health is seeking a passionate, dedicated Home Health Scheduler to join our team in Pleasant View, TN. If you're ready to work in a supportive, fulfilling environment where your scheduling skills and empathy truly shine, apply today! Office Location: Pleasant View, TN Schedule: Monday - Friday 8:00 am - 5:00 pm How YOU will benefit: Greater work/life balance Ability to work independently while also having team support Job stability and regular advancement opportunities with a growing company Benefits and Perks for You! Medical, Dental, Vision insurance Health Savings & Flexible Spending Accounts (up to $5,000 for childcare) Tuition discounts & reimbursement 401(k) with company match Mileage Reimbursement Generous PTO Access to wellness and discount programs such as Noom, SkinIO (Virtual Skin Cancer Screening), childcare, gym memberships, pet insurance, travel and entertainment discounts and more! *Benefits may vary by employment status Responsibilities As a Home Health Scheduler, You will: Greet visitors in a courteous, professional, and timely manner Assist with answering incoming calls from patients, staff, physician offices, referral sources, etc., and transfer callers to the appropriate person or department Communicate patient information to appropriate staff as needed to provide the highest level of care Select an appropriate clinician for patient assignment based upon patient needs, location of the patient, and skill of the clinician Provide administrative support for the agency by performing general office duties, including maintaining an adequate stock of supplies needed for staff and patient care Support the clinical manager with managing patient schedules to ensure visits are performed in accordance with ordered frequencies and regulatory requirements Qualifications High school graduate or GED Minimum of two-year of administrative experience, preferably in home health Proficient in the use of Microsoft Office (Word, Excel, Outlook, Internet Explorer) with the ability to learn industry specific software applications Ability to work independently and in a team environment Excellent, oral, written, and interpersonal communication skills About our Line of Business Adoration Home Health and Hospice, an affiliate of BrightSpring Health Services, provides quality and compassionate services in the comfort of home, providing support for patients, families, and caregivers in their time of need. Adoration was formed to fill the need for a loving, community-focused, caring organization. We empower patients to live with dignity, find a sense of fulfillment, and celebrate with their families a life well-lived. Our employees and caregivers are proud to be a part of the Adoration team and the mission of our company. For more information, please visit ************************ Follow us on Facebook and LinkedIn.

The Surgical Clinic (TSC) is Middle Tennessee's premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home. Why Join Us? At The Surgical Clinic (TSC), we believe that our people are the heart of our success. As Middle Tennessee's premier multi-specialty surgical practice, we are committed to fostering a supportive, collaborative, and innovative workplace where every team member can thrive. Job Description: The Medical Assistant Scheduler within the Podiatry service line of The Surgical Clinic is a dynamic, cross-trained team member who supports both clinical and administrative functions. This role combines medical assisting responsibilities with surgery scheduling, ensuring seamless patient care and efficient office operations. The ideal candidate is a highly organized, detail-oriented, and patient-focused Medical Assistant with strong communication and multitasking skills. ESSENTIAL FUNCTIONS: Coordinates surgical scheduling, including pre-operative testing, post-operative appointments, provider calendars, and surgery center logistics. Obtains prior authorizations and verifies insurance coverage for procedures to ensure financial and clinical clearance. Maintains accurate and compliant clinical documentation, including operative notes, orders, and authorizations. Educates and prepares patients for procedures, providing pre-operative instructions and addressing questions. Rooms patients, reviews and updates medical histories, allergies, medications, and EMR records. Performs clinical support during in-office podiatry procedures, such as staple and suture removal, nail and skin procedures, wound care, dressing changes, and other treatments under provider guidance. Prepares and maintains exam rooms, ensuring cleanliness, safety, and adequate medical supplies. Administers medications or injections as ordered (if certified), following safety protocols. Performs diagnostic tasks, including x-rays, and supports providers with documentation, orders, and follow-up care. Manages patient flow, including greeting patients, check-in/check-out, co-pay collection, insurance verification, and follow-up scheduling. Answers and routes multi-line phone calls, ensuring timely communication with patients, providers, and external partners. Ensure accurate and timely completion of all MIPS Merit-based Incentive Payment System) requirements for providers. Orders, manages, and tracks durable medical equipment and laboratory supplies to ensure clinic readiness. Coordinates referrals to physical therapy and other specialties, processing physician-signed orders. Communicates results of imaging, biopsies, and cultures to providers and patients in a timely manner. Responds promptly to patient, provider, and clinical requests while adhering to clinic policies, procedures, and compliance standards. Performs other related duties as assigned. QUALIFICATIONS AND REQUIREMENTS High School diploma or GED is required. Graduate of Medical Assistant Training Program or 6-months recent Medical Assistant experience in a healthcare setting required. X-ray certification is required or must be obtained within 90 days of hire. Current BLS certification required or must be obtained within 90 days of hire. Completion of a Medical Assistant training program and/or certification (CMA, RMA, or CCMA) is preferred. One year of previous experience in a scheduling position in a healthcare setting is preferred. One year of podiatry experience is preferred. Strong knowledge of medical terminology and surgical procedures is preferred. Proficient in EMR systems (preferably eCW) and Microsoft Office. Ability to multitask and prioritize in a fast-paced environment. Excellent communication and interpersonal skills. Ability to work closely with patients' feet in the treatment and care of podiatric conditions. PHYSICIAL REQUIREMENTS: Ability to sit, stand, and walk for extended periods. Frequent use of hands, reaching, and handling. Occasional lifting of up to 50 pounds.

Our Company All Ways Caring HomeCare Are you the super-star multitasker type, strong in administration skills? Our Administrative and Clerical positions support the business from multiple locations and via various functions across the nation. Read below for information on this opportunity and apply today! External Job Description The Scheduler is responsible for effective service delivery to clients, guiding, and directing Direct Support Professional (DSP) schedules. The Scheduler will assist with the assignment of appropriate staff to clients, schedule client services, identify problem situations and assist in problem solving to strive for optimum outcomes. Coordinates In-Home support services between DSPs and persons served Participate in staff meetings with Branch Manager and other staff Communicate with Management regarding situations needing special attention, any change of client's condition/needs, and any situation that may require disciplinary action of staff Ensures DSPs complete all required training Assists with providing training as necessary Assigns DSPs to schedules and appointments in a timely manner Monitors attendance and punctuality of DSPs for service appointments Maintains data integrity for all assigned, including templates, valid authorizations, time and attendance Assumes on-call responsibility, and in the absence of appropriate staffing, may provide client direct care Ensures home care services are in compliance with agency philosophy, policies and procedures, and in accordance with state and federal licensing laws & regulations Ensures submission of proper timekeeping and paperwork Other duties as assigned Qualifications Excellent customer service, communication, and problem solving skills Must be able to function well under pressure, make decisions quickly and manage confidential information High School Diploma Valid driver's license and insurance Two or more years of general office and computer experience Solid experience working with the public, presenting a friendly, professional appearance while interacting with people About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Salary Range USD $19.00 - $20.00 / Hour

Job DescriptionFRONT DESK MEDICAL SCHEDULER EXPERIENCED IN ANSWERING PHONES FOR A VERY BUSY OPHTHALMOLOGY PRACTICE. A VERY DEPENDABLE WORKER TO OPEN OFFICE AT 7:45AM. GREET AND DIRECT PATIENTS TO EXAM ROOMS OR TESTING AREA. TAKE DETAILED PHONE MESSAGES FOR PHYSICIAN, OPHTHALMIC ASSISTANTS, MANAGER AND OTHER STAFF MEMBERS. . SCHEDULE APPOINTMENTS. SCANNING PATIENTS RECORDS INTO ELECTRONIC MEDICAL CHARTS. CHECK IN PATIENTS AND HAVE THEM COMPLETE PROPER PAPERWORK. CHECK OUT PATIENTS AND SCHEDULE NEXT APPOINTMENT OR SCHEDULE LASER OR CATARACT PROCEDURES. CREATE PAPER CHART CHARTS FOR CATARACT SURGERIES. CHECK INSURANCE BENEFITS FOR MEDICAL CARE, COVERAGE, AND CLAIMS. COLLECT COPAYMENTS AND BALANCES. ANSWER AND RESPOND TO EMAILS. WORK ON DENIED CLAIMS.

NOW HIRING PATIENT SERVICE COORDINATOR - PRN ABOUT US Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors. As our network of ASCs continues to grow, we are actively recruiting a new Patient Service Coordinator to join our talented and passionate care teams. Our ASC based model provides an excellent working environment with a close-knit clinical team of Dentists, Anesthesiologists, Registered Nurses, Registered Dental Assistants and more. We'd love to discuss these opportunities in greater detail, and how Blue Cloud can become your new home! OUR VISION & VALUES At Blue Cloud, it's our vision to be the leader in safety and quality for pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision. * We cheerfully work hard * We are individually empathetic * We keep our commitments ABOUT YOU You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient. YOU WILL * Greet and register patients and family members * Manage appointments and daily schedule * Manage and provide patients and their families with appropriate forms and informational documents * Provide Customer service * Escalate any issues, questions, or calls to the appropriate parties YOU HAVE Requirements + Qualifications * High School Diploma or equivalent * 2 to 3 years of customer service experience in high-volume dental or medical office setting. * Strong critical thinking and analytical skills along with the ability to communicate clearly and effectively. * Computer skills to include word processing and spreadsheet. Preferred * Strong background in patient care environment * Bilingual (English/Spanish) BENEFITS * We offer medical, vision and dental insurance, Flexible Spending and Health Savings Accounts, PTO (paid time off), short and long-term disability and 401K. * No on call, no holidays, no weekends * Pay Scale $19-$21/hr

Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! Tennessee Donor Services is seeking a Preservation Coordinator in Nashville to save and enhance lives through the surgical removal, preservation, packaging, and distribution of organs. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Assumes primary responsibility for the renal preservation process including pumping and pump transport, in accordance with policies and standards. Performs extensive on-call responsibilities to assist with the activities related to the donor recovery. Coordinates and assists in the surgical recovery, preservation, and packaging of organs and specimens in conjunction with transplant surgeons and/or organ recovery coordinators in accordance with policies and standards. Coordinates and assists with fly outs and fly backs. Coordinates and assists with organ allocation, including kidney and liver placement, distribution, and transportation of organs for transplantation and/or research in accordance with policies and standards. The ideal candidate will have: High school diploma or equivalent. Bachelor's degree in a related field preferred. One to two years OPO or health care experience required, operating room experience preferred. Health-related certification and ISOP Level 1 by completion of the first year. Working knowledge of computers and Microsoft Office applications and basic data entry skills required. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon Meal Per Diems when actively on cases **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Loden Vision Centers is looking for a Patient Care Representative to join our Front Desk team and work primarily out of our Green Hills office. The Patient Care Representative must be a highly self-motivated individual that works well in a fast-paced environment. One must be extremely organized, give great attention to detail, and be able to multi-task. Loden Vision Centers prides itself on providing patients with the best quality care, while exceeding expectations with our patient service! Warm and bubbly personalities are a must! Knowledgeable and accurate information skills can improve with training, but personality cannot. We are seeking individuals that are team oriented and take initiative while being friendly and upbeat. We offer competitive benefits, salary, travel reimbursement, and days off. Front Desk Check Job Summary: This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, prepping charts, insurance verification, check-in/check-out patients, reviewing patient demographics, and entering new patient information into our EMR system. Occasionally, you may be asked to work overtime or some weekend hours. Pay: Starting from $17 an hour Qualifications Essential Skills and Abilities: Excellent customer service and communication skills. Empathetic personality with concern and respect for patient's needs. Strong data entry skills. Ability to multitask with accuracy and attention to detail. Ability to work as a team member. Experience (preferred): Medical office/receptionist Computer skills Loden Vision Centers requires pre-employment background check and drug screening. Schedule: 8 hour shift Day shift Monday to Friday Ability to commute/relocate: Nashville, TN 37212: Reliably commute or planning to relocate before starting work (Required) Able to travel between locations (Rivergate/Nashville, Gallatin, and Green Hills) as needed

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: VIS Admin OHO Job Summary: The shift we are looking to fill is Monday-Friday 12:30 pm-9 pm Patient Services Specialist (PSS) provides customer service, including telephone etiquette, cash management, scheduling of appointments, processes insurance updates and conducts patient check in/out. The PSS is responsible for maintaining a smooth patient flow. They are the first contact with our patients, therefore, must be extremely courteous, patient, and have a neat appearance. The PSS must be able to always maintain composure and politeness while dealing with patients, and they must also be able to work and interact as part of a team, with the skills to perform multiple tasks simultaneously. . KEY RESPONSIBILITIES: Greet patients and guests upon arrival. Scan the reception area periodically to ensure that each patient is checked in. If uncertain, verify patient's status. Proactively communicate wait times or delays to patients at the time of check-in. Provide updates to patients regarding revised wait times. Maintain an organized work area and professional appearance. Respond to each call with the standard greeting: Clinic name or other identifier; Your name; answer call within 3 rings. Place caller on hold with permission from caller and for appropriate time frames. Provide complete transfer assistance to all incoming calls when needed. Demonstrate phone service etiquette. Listen to patient and direct call to the appropriate person Schedule patient appointments with providers Follow appropriate steps to forward calls to the answering service at the end of each day Take accurate messages with appropriate detail Confirm patient appointments Pull and prepare patient charts for next-day visits Demonstrate on-stage behavior in all setting viewed by patients or visitors Demonstrate off-stage behavior expected in all settings when representing VIP Initiates message by correctly including the following information: Name; At least 2 of the correct identifiers (MR#, DOB, SS#); Reason for call or inquiry; Forwards messages to the appropriate recipient in a timely manner following clinical protocol. Respond to all messages using correct spelling, grammar, and commentary appropriate for medical record documentation. Demonstrate ability to identify and proactively assist a patient or visitor. Provide accurate and complete directional assistance independently or using appropriate resources. Schedule, pull, and prepare patient charts for same-day visit. Organize and prepare patient records daily (pull patient charts and organize chart for visit); Ensure privacy by adhering to sign-in standard format; Ensure accurate patient identification by comparing sign-in data to 2 separate identifiers; Review display notes for Referral and Central Registration needs; Accurately determine which account to use for the visit. See Financial Screening Policy regarding payment responsibilities. Collect co-payments. Document in EMR. Provide receipt. Determine if referral is needed from insurance and is in place for the visit. Verify demographic & insurance information via open-ended questions: Name-Accuracy and Spelling SSN Address Phone-Work and Home Employer Insurance Information Emergency Contact Information. If insurance has changed, update the registration. Scan insurance cards; Obtain card(s) from patient or guarantor and scan (if new or not in the chart), using designated device; Rank each card as primary, secondary, or tertiary. Imprint with correct patient data Release of Information/Assignment of Benefits Clinical Intake Screening or History Forms Maintain orderly appearance of reception area; Ensure method for accountability of each patient check-in; Proactively communicate with patients about delays; Manage reception area disruptions File lab slips, X-Ray reports, consult letters, and all other correspondence in patient charts; Respond accurately to Frequently Asked Questions Collect encounter forms and verify accuracy and completeness- Date of service; Encounter # and billing #; Attending Physician's name and number; Clinic location code; CPT codes and modifiers; ICD-10 codes; Referring provider for new patients when consultation charge is marked. Collect self-pay balances per clinic policy; verify whether patient's account shows a credit balance prior to collecting any co-pays; post professional charges. Work with Office Manager to reconcile charge batches, balance cash collections to Use Batch Report daily, reconcile cash discrepancies, prepare deposit and take to central depository or bank (daily), and reconcile petty cash and submit to central depository (daily). Complete Medical Records processes; prepare Outside Medical Records for access during patient visit, either by creating a visit folder for the hard copies or scanning in advance of the visit. Prepare paper patient charts for storage or consolidation with the main medical record. Respond to patient or other requests for medical record copies. Incoming Patient & Referring MD Appointment Requests are scheduled according to clinic standards. Tests, Procedures & Outgoing Referral MD Appointment Requests are scheduled according to clinic standards High School Diploma or GED (or equivalent experience) and 3 years in an office with at least one year in a medical setting Licensure, Certification, and/or Registration (LCR): Physical Requirements/Strengths needed & Physical Demands: Medium Work category requiring exertion up to 50lbs of force occasionally and/or up to 20 of force frequently and/or up to 10 of force continually to move objects. Movement Occasional: Sitting: Remaining in seated position Occasional: Standing: Remaining on one's feet without moving. Occasional: Walking: Moving about on foot. Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles Occasional: Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces Occasional: Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms. Occasional: Crawling:Moving about on hands and knees or hands and feet. Occasional: Kneeling:Bending legs at knees to come to rest on knee or knees. Occasional: Crouching/Squatting: Bending body downward and forward by bending legs and spine.Reaching above shoulders: Extending arms in any direction above shoulders. Occasional: Reaching above shoulders: Extending arms in any direction above shoulders. Occasional: Reaching below shoulders: Extending arms in any direction below shoulders. Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands. Occasional: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation. Occasional: Bimanual Dexterity: Requiring the use of both hands. Sensory Occasional: Communication: Expressing or exchanging written/verbal/electronic information. Occasional: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information Occasional: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision. Occasional: Smell: Ability to detect and identify odors. Occasional: Taste: Ability to detect quality, texture, consistency and taste of prepared foods/quality control. Frequent: Noise: May include exposure to occupational noise levels which equal or exceed an 8-hr time-weighted average of 85 decibels, requiring enrollment in VUMC's Hearing Conservation Program which includes training, use of hearing protection, and periodic audiometry. Environmental Conditions Occasional: Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: * Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers. Core Capabilities : Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 2 years Education: High School Diploma or GED Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

Benefits: * 401(k) * 401(k) matching * Company parties * Competitive salary * Dental insurance * Employee discounts * Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision insurance * Wellness resources Urgent Care Front Desk Insurance & Billing SUPERHERO WANTED! (Guaranteed at least 36 Hours Per Week) Help Us Keep Life Uninterrupted! At American Family Care, we're not just treating patients - we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 200 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach. Why Your Insurance Verification Skills Matter Most You're not just answering phones - you're our revenue protection specialist and patient financial counselor. As our front desk receptionist, your precision with insurance verification directly impacts both patient experience AND our clinic's financial health. We're specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction. Let's be direct: We need someone exceptional at insurance verification and revenue recovery. Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution. What You'll Actually Do * Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture * Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand * Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue * Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters * Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare * Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency * Protect Patient Information: Maintain organized records while strictly following HIPAA regulations This Role is Perfect for You If: * You have experience with insurance verification and medical billing (non-negotiable!). * You can explain complex insurance concepts to frustrated patients with empathy and clarity. * You're obsessively detail-oriented - a single digit error in an insurance ID can cost thousands. * You've worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting. * You're tech-savvy with medical billing software and EMR systems. * You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic. * You maintain a positive attitude even when dealing with challenging financial conversations. What's In It For You: * Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare. * Receive specialized training in insurance verification and patient financial counseling. * Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy. * Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry. * Be part of healthcare innovation that's expanding nationwide. * Clear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor - or move into clinic leadership and management as we continue expanding to 500+ locations. Perks & Benefits: We take care of the people who take care of our patients. As a full-time team member, you'll receive: * Medical, Dental & Vision Insurance (available after 30 days) * Mental Health & Prescription Coverage * Health Savings Account (HSA) with employer contributions * Short & Long-Term Disability + Life Insurance * 401(k) with Employer Match * Paid Time Off starting at 152 hours/year * Employee Assistance Program (free counseling sessions) * Uniform Allowance + Verizon Discount + More We invest in your well-being so you can bring your best self to work-every shift, every patient. The Details: * Location: Our state-of-the-art urgent care facility * Schedule: Full-time with flexible shifts (some evenings/weekends) * Requirements: High school diploma required; X-Ray Teah, Medical Assistant or related certification is a plus Ready to Help Patients Live Life, Uninterrupted? Join the AFC team that's redefining urgent care across America. Apply today and be part of Dr. Bruce Irwin's vision to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that diversity drives innovation and excellence in patient care. AFC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact us at *********************************. At AFC, we are committed to fair and transparent compensation practices. The anticipated pay range for this position is $18.00 to $22.00 per hour. Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions. We take a holistic approach to compensation that reflects the value each team member brings to our organization. Compensation: $18.00 - $22.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. PS: It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.

Wesley Dentistry is now hiring a Dental Office Administrator in Brentwood, TN! We are seeking a Dental Office Administrator to join our community of collaborative, high-quality clinical, business and operations professionals. Schedule: Monday - Thursday 7:00 am - 4:30 pm Some Fridays 7:00 am - 12:00 pm To learn more about this practice, visit: ******************************* Full-Time (FT) Employees are eligible for: Paid Time Off Paid Company Holidays, Bereavement, and Jury Duty Paid $25k Basic Life & AD&D insurance Medical, Dental, and Vision Short Term Disability Voluntary Life & AD&D Insurance Pet Insurance Accidental Injury, Critical Illness, and Hospital Indemnity plans with wellness incentives Additional employment benefits include: Patient-centric community approach Work/life balance Opportunity for career growth Professional development and support with continuing education Strong business and operational teams Employee Assistance Program (EAP) for all employees and their household 401K Responsibilities Must take initiative and understand how to prioritize their duties Accounting for patients and making sure that relations are maintained Organizing and helping with sending claims and aging claims Answers incoming calls to include new patients and emergencies Appointment scheduling Patient and insurance payments Requesting records Patient follow ups Manage unscheduled and treatment pending lists to ensure patient follow through to meet scheduling goals Qualifications High school diploma 2 or more years dental front office experience Computer proficiency and ability to learn new programs Exemplary customer service and interpersonal skills Positive attitude and professional demeanor Outstanding verbal and written communication skills Strong multi-tasking and organizational skills Ability to collaborate with a team Equal Employment Opportunity Star Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job DescriptionDescription: The Logistics Scheduler at Chariot Logistics plays a vital role in coordinating the scheduling and execution of freight shipments. This position is responsible for managing appointments, communicating with customers and carriers, and ensuring accurate shipment data in our Transportation Management System (TMS). At Chariot Logistics, you'll enjoy working in our brand-new, state-of-the-art office space designed for collaboration, comfort, and productivity. Our positive company culture emphasizes teamwork, integrity, and professional growth, making this a great environment for motivated individuals. Key Responsibilities: Schedule and confirm pickup and delivery appointments with customers, carriers, and shipping locations. Communicate professionally via phone and email to coordinate shipment details and resolve scheduling issues. Enter, update, and maintain shipment information accurately in the company's TMS. Monitor shipments and proactively address scheduling conflicts, delays, or exceptions. Collaborate with dispatchers, customer service, and operations teams to ensure timely deliveries and customer satisfaction. Maintain organized records of all appointments and communicate changes promptly. Deliver outstanding customer service through timely and professional communication Compensation: Base hourly rate competitive within the industry. Performance-based bonus tied to Chariot Logistics' profitability. Why Join Chariot Logistics: Work in a brand-new, modern office designed for collaboration and productivity. Be part of a supportive and energetic team culture that values respect, integrity, and growth. Opportunities for professional development and career advancement. Competitive pay with bonus opportunities and comprehensive benefits. Benefits: Paid Time Off (PTO) for vacation, personal, and sick days. Company-sponsored healthcare coverage options. 401(k) retirement plan with company contributions. Company events and team-building activities to foster collaboration and fun. Work Environment: Office-based role with frequent computer, phone, and email communication. Standard business hours with occasional extended hours during high-demand periods. Requirements: Bachelor's degree or a minimum of 1 year of logistics or transportation experience required. Proficiency in Microsoft Business Suite (Outlook, Excel, Word, Teams, and related applications). Experience with Transportation Management Systems (TMS) preferred. Strong organizational and multitasking skills with excellent attention to detail. Excellent written and verbal communication skills. Ability to prioritize and work effectively in a fast-paced environment. Positive attitude, team-oriented mindset, and strong problem-solving abilities.

Our Company All Ways Caring HomeCare Are you the super-star multitasker type, strong in administration skills? Our Administrative and Clerical positions support the business from multiple locations and via various functions across the nation. Read below for information on this opportunity and apply today! External Job Description The Scheduler is responsible for effective service delivery to clients, guiding, and directing Direct Support Professional (DSP) schedules. The Scheduler will assist with the assignment of appropriate staff to clients, schedule client services, identify problem situations and assist in problem solving to strive for optimum outcomes. Coordinates In-Home support services between DSPs and persons served Participate in staff meetings with Branch Manager and other staff Communicate with Management regarding situations needing special attention, any change of client's condition/needs, and any situation that may require disciplinary action of staff Ensures DSPs complete all required training Assists with providing training as necessary Assigns DSPs to schedules and appointments in a timely manner Monitors attendance and punctuality of DSPs for service appointments Maintains data integrity for all assigned, including templates, valid authorizations, time and attendance Assumes on-call responsibility, and in the absence of appropriate staffing, may provide client direct care Ensures home care services are in compliance with agency philosophy, policies and procedures, and in accordance with state and federal licensing laws & regulations Ensures submission of proper timekeeping and paperwork Other duties as assigned Qualifications Excellent customer service, communication, and problem solving skills Must be able to function well under pressure, make decisions quickly and manage confidential information High School Diploma Valid driver's license and insurance Two or more years of general office and computer experience Solid experience working with the public, presenting a friendly, professional appearance while interacting with people About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Salary Range USD $19.00 - $20.00 / Hour

The Surgical Clinic (TSC) is Middle Tennessee's premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home. Why Join Us? At The Surgical Clinic (TSC), we believe that our people are the heart of our success. As Middle Tennessee's premier multi-specialty surgical practice, we are committed to fostering a supportive, collaborative, and innovative workplace where every team member can thrive. Job Description: The Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format. ESSENTIAL FUNCTIONS: Provide excellent customer service to patients, referring physicians, and all callers to the clinic. Answer multi-line phone system courteously; obtain and relay accurate information or transfer calls appropriately. Greet and check in patients and visitors for appointments and meetings, ensuring efficient patient flow and monitoring the waiting area. Collect co-payments, deductibles, and self-pay balances at time of service; reconcile and submit end-of-day financial reports and deposits. Verify patient demographics and insurance; obtain referrals and authorizations prior to visits. Schedule and manage appointments for multiple physicians, including internal and external referrals. Track patient movement in the EMR to ensure continuity of care and prevent missed encounters. Prepare the EMR for upcoming provider visits, including importing necessary records and documentation. Ensure proper documentation and follow-up for canceled or missed appointments. Conduct patient check-in and check-out procedures in accordance with clinic policies. Assist patients with registration and engagement through the Patient Portal. Maintain patient records and process medical record requests in compliance with HIPAA guidelines. Electronically scan and import patient-related documents into the EMR. Distribute outbound correspondence, including dictated notes and letters to referring offices. Perform general administrative tasks such as data entry, copying, faxing, emailing, and mail distribution. Communicate with insurance verification teams for urgent cases, denials, and peer-to-peer requests. Follow standard operating procedures (SOPs) for external follow-ups and documentation. Ensure accurate and timely completion of all MIPS (Merit-based Incentive Payment System) requirements for providers. Maintain confidentiality of patient information and adhere to all organizational policies and procedures. Use internal communication tools (e.g., instant messaging systems) to coordinate with staff. Float or travel to other clinics as needed to support business operations. Perform other related duties as assigned. KNOWLEDGE, SKILLS & ABILITIES: EDUCATION & EXPERIENCE: High school graduate or GED is required. Checked off on competencies for registration and scheduling coordinator functions within 90 days. A minimum of 2 years' experience in a professional office with customer service required. Strong computer skills including Windows file management and MS Office, and e-mail experience. Electronic Medical Records experience preferred or within 90 days. Good verbal and written communication skills. Ability to work productively and effectively in a fast-paced environment. Strong organizational skills and attention to detail. Excellent customer service skills. PHYSICIAL REQUIREMENTS: Able to travel to satellite clinics when necessary. Able to lift 25 pounds.

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: VIS Admin Cool Springs Job Summary: JOB SUMMARY: Patient Services Specialist (PSS) provides customer service, including telephone etiquette, cash management, scheduling of appointments, processes insurance updates and conducts patient check in/out. The PSS is responsible for maintaining a smooth patient flow. They are the first contact with our patients, therefore, must be extremely courteous, patient, and have a neat appearance. The PSS must be able to always maintain composure and politeness while dealing with patients, and they must also be able to work and interact as part of a team, with the skills to perform multiple tasks simultaneously. . KEY RESPONSIBILITIES: Greet patients and guests upon arrival. Scan the reception area periodically to ensure that each patient is checked in. If uncertain, verify patient's status. Proactively communicate wait times or delays to patients at the time of check-in. Provide updates to patients regarding revised wait times. Maintain an organized work area and professional appearance. Respond to each call with the standard greeting: Clinic name or other identifier; Your name; answer call within 3 rings. Place caller on hold with permission from caller and for appropriate time frames. Provide complete transfer assistance to all incoming calls when needed. Demonstrate phone service etiquette. Listen to patient and direct call to the appropriate person Schedule patient appointments with providers Follow appropriate steps to forward calls to the answering service at the end of each day Take accurate messages with appropriate detail Confirm patient appointments Pull and prepare patient charts for next-day visits Demonstrate on-stage behavior in all setting viewed by patients or visitors Demonstrate off-stage behavior expected in all settings when representing VIP Initiates message by correctly including the following information: Name; At least 2 of the correct identifiers (MR#, DOB, SS#); Reason for call or inquiry; Forwards messages to the appropriate recipient in a timely manner following clinical protocol. Respond to all messages using correct spelling, grammar, and commentary appropriate for medical record documentation. Demonstrate ability to identify and proactively assist a patient or visitor. Provide accurate and complete directional assistance independently or using appropriate resources. Schedule, pull, and prepare patient charts for same-day visit. Organize and prepare patient records daily (pull patient charts and organize chart for visit); Ensure privacy by adhering to sign-in standard format; Ensure accurate patient identification by comparing sign-in data to 2 separate identifiers; Review display notes for Referral and Central Registration needs; Accurately determine which account to use for the visit. See Financial Screening Policy regarding payment responsibilities. Collect co-payments. Document in EMR. Provide receipt. Determine if referral is needed from insurance and is in place for the visit. Verify demographic & insurance information via open-ended questions: Name-Accuracy and Spelling SSN Address Phone-Work and Home Employer Insurance Information Emergency Contact Information. If insurance has changed, update the registration. Scan insurance cards; Obtain card(s) from patient or guarantor and scan (if new or not in the chart), using designated device; Rank each card as primary, secondary, or tertiary. Imprint with correct patient data Release of Information/Assignment of Benefits Clinical Intake Screening or History Forms Maintain orderly appearance of reception area; Ensure method for accountability of each patient check-in; Proactively communicate with patients about delays; Manage reception area disruptions File lab slips, X-Ray reports, consult letters, and all other correspondence in patient charts; Respond accurately to Frequently Asked Questions Collect encounter forms and verify accuracy and completeness- Date of service; Encounter # and billing #; Attending Physician's name and number; Clinic location code; CPT codes and modifiers; ICD-10 codes; Referring provider for new patients when consultation charge is marked. Collect self-pay balances per clinic policy; verify whether patient's account shows a credit balance prior to collecting any co-pays; post professional charges. Work with Office Manager to reconcile charge batches, balance cash collections to Use Batch Report daily, reconcile cash discrepancies, prepare deposit and take to central depository or bank (daily), and reconcile petty cash and submit to central depository (daily). Complete Medical Records processes; prepare Outside Medical Records for access during patient visit, either by creating a visit folder for the hard copies or scanning in advance of the visit. Prepare paper patient charts for storage or consolidation with the main medical record. Respond to patient or other requests for medical record copies. Incoming Patient & Referring MD Appointment Requests are scheduled according to clinic standards. Tests, Procedures & Outgoing Referral MD Appointment Requests are scheduled according to clinic standards High School Diploma or GED (or equivalent experience) and 3 years in an office with at least one year in a medical setting Licensure, Certification, and/or Registration (LCR): Physical Requirements/Strengths needed & Physical Demands: Medium Work category requiring exertion up to 50lbs of force occasionally and/or up to 20 of force frequently and/or up to 10 of force continually to move objects. Movement Occasional: Sitting: Remaining in seated position Occasional: Standing: Remaining on one's feet without moving. Occasional: Walking: Moving about on foot. Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles Occasional: Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces Occasional: Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms. Occasional: Crawling:Moving about on hands and knees or hands and feet. Occasional: Kneeling:Bending legs at knees to come to rest on knee or knees. Occasional: Crouching/Squatting: Bending body downward and forward by bending legs and spine.Reaching above shoulders: Extending arms in any direction above shoulders. Occasional: Reaching above shoulders: Extending arms in any direction above shoulders. Occasional: Reaching below shoulders: Extending arms in any direction below shoulders. Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands. Occasional: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation. Occasional: Bimanual Dexterity: Requiring the use of both hands. Sensory Occasional: Communication: Expressing or exchanging written/verbal/electronic information. Occasional: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information Occasional: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision. Occasional: Smell: Ability to detect and identify odors. Occasional: Taste: Ability to detect quality, texture, consistency and taste of prepared foods/quality control. Frequent: Noise: May include exposure to occupational noise levels which equal or exceed an 8-hr time-weighted average of 85 decibels, requiring enrollment in VUMC's Hearing Conservation Program which includes training, use of hearing protection, and periodic audiometry. Environmental Conditions Occasional: Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: * Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers. Core Capabilities : Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 2 years Education: High School Diploma or GED Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.