Salesforce Field Service Management & Scheduling - Solution Lead - FSM
Scheduler job in Roanoke, VA
Description & Requirements Maximus is a leading provider of government services, committed to transforming public sector operations through innovative technology solutions. As part of our Salesforce Practice, you'll work on impactful projects that improve lives and modernize service delivery.
Maximus is seeking a seasoned Salesforce Field Service Management (FSM) and Scheduling Consultant to serve as a Solution Lead across multiple public sector implementations. This role will drive solution architecture, configuration, and delivery of FSM and Salesforce Scheduler capabilities, supporting complex field operations and appointment scheduling workflows.
The ideal candidate will have 7+ years of hands-on experience with Salesforce FSM and Scheduler, relevant certifications, and a strong background in designing scalable, user-centric solutions for field service and scheduling use cases.
This position is remote.
Essential Duties and Responsibilities:
- Establish and maintain web application architecture framework(s).
- Facilitate the creation of architecture in collaboration with Agile scrum development teams.
- Ensure architecture aligns with client enterprise architecture and leverages existing architecture components.
- Mentor and transition architectural knowledge to scrum teams.
- Develop a process for architecture creation, integration, and review.
- Identify when architectural spikes are needed, and provide enough design for proof of concept.
- Typically responsible for providing guidance, coaching, and training to other employees within job area.
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end solution design and delivery for Salesforce FSM and Scheduler implementations.
- Collaborate with stakeholders to gather requirements and translate them into scalable FSM and scheduling solutions.
- Configure and customize FSM objects, work rules, service territories, operating hours, and scheduling policies.
- Design and implement appointment booking flows, mobile workflows, and field service technician experiences.
- Integrate FSM with external systems (e.g., custom CRMs, portals, call centers) using APIs and middleware (e.g., MuleSoft).
- Support mobile user enablement, including offline capabilities and technician productivity tools.
- Provide technical leadership to project teams, including developers, admins, and business analysts.
- Conduct solution reviews, demos, and training sessions for clients and internal teams.
- Ensure compliance with security, data privacy, and accessibility standards.
- Contribute to Salesforce practice growth through reusable assets, best practices, and mentoring.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- 7+ years of hands-on experience with Salesforce Field Service Management and Salesforce Scheduler.
- Proven experience implementing FSM for large-scale field operations (e.g., healthcare assessments, inspections, service delivery).
- Strong understanding of Service Appointments, Work Orders, Service Resources, and Scheduling Policies.
- Experience with mobile field service apps and technician workflows.
- Familiarity with Salesforce Health Cloud, Service Cloud, and Experience Cloud.
- Experience integrating FSM with external systems and portals.
- Excellent communication and stakeholder management skills
- Salesforce Certified Field Service Consultant
- Salesforce Certified Administrator
Preferred Skills and Qualifications:
- Public sector or healthcare domain experience.
- Experience with Amazon Connect, Genesys, or other contact center platforms.
- Familiarity with scheduling for group events, mobile assessments, or provider coordination.
- Agile delivery experience and familiarity with Jira, Confluence, and DevOps tools.
- Salesforce Certified Platform App Builder (preferred)
- Salesforce Certified Service Cloud Consultant (preferred)
#techjobs #veterans Page
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
135,000.00
Maximum Salary
$
165,000.00
Easy ApplyMedical Support Assistant (Medical Receptionist)
Scheduler job in Salem, VA
Job DescriptionOverview Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Salem VA Medical Center located at 1970 Roanoke Blvd. Salem, VA 24153. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.
Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.
Responsibilities
Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
Provide general reception support in the Release of Information (ROI) offices at various medical centers.
Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
Make outgoing and receive incoming phone calls.
Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
Review ambulance claims for eligibility and payment.
Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.
Qualifications
Citizen of the United States of America.
Ability to speak clearly, hear and write English.
Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors.
Heavy phone and computer usage, often simultaneously.
Familiarity with medical terminology, hospital terminology and/or clinics.
Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Applicants can substitute one year of education above high school to qualify.
One year of education above high school or one to two years of related job experience.
Experience/Education combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable.
Ability to pass a required level of security clearance (NACI-level background check).
No sponsorship available
All candidates must be able to:
Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
Lift up to 50 lbs from floor to waist
Lift up to 20 lbs
Carry up to 40 lbs a reasonable distance
Push/pull with 30 lbs of force
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Patient Care Specialist
Scheduler job in Roanoke, VA
The Patient Care Specialist (PCS) facilitates excellent patient experience and supports clinic operations based on expert or specialized knowledge for assigned prosthetics and/or orthotics medical practice. Primary responsibilities include greeting and registering patients, compiling complete chart documentation, and supporting clinical and technical staff.
Essential Functions
Answers the telephone and either responds to an inquiry, directs caller to appropriate personnel, or initiates a triage email for response by clinical personnel.
Schedules appointments, verifies and updates patient demographics, referral source and insurance information in the Electronic Medical Record (EMR). Obtains copies of insurance cards, drivers' licenses and other documentation from referral sources and scans relevant items into the EMR.
Maintains complete patient records in the EMR per company policies.
Initiates documentation requests from physicians and other healthcare providers and ensures information is included as part of the patient's medical record prior to product delivery and claim submission.
Verifies patient insurance benefits, relays information on relevant payment and billing/collection policies and collects patient responsibility payments.
Maintains and actively manages Work-In-Progress (WIP) to ensure timely and accurate delivery of patient devices in accordance with clinical timelines and service standards.
Maintains a clean, orderly and safe environment for patients and visitors. Follows infection control/safety procedures by adhering to applicable guidelines. Takes patient height, weight and reviews relevant medical history with patient. Prepares treatment rooms and patient care areas.
Provides administrative support to the practice as needed. Strives for a paperless work environment and full-utilization of technology‐based processes to drive operational efficiencies.
Assists in marketing efforts to build relationships with local referral sources.
Maintains professional relationships with patients, referral sources, clinical and non-clinical employees.
Maintains product and administrative technical knowledge by actively participating in ongoing training and development courses.
Carries out analysis of administrative support needs based on current clinic work in progress knowledge.
May obtain prior authorization as required by payer.
May assist in manually pricing items, based on insurance guidelines.
May support more than one clinic in a market or region.
Performs other duties as assigned.
Competencies
Ethical Conduct
Problem Solving/Analysis
Communication Proficiency
Computer Proficiency
Demonstrates excellent interpersonal skills with the ability to interface with patients, physicians, and coworkers in a tactful, informed and service‐oriented manner.
Collaborative and Team-oriented
Ability to self-manage multiple tasks and priorities
Detail-oriented
Work Environment
This job operates in a professional office environment. This role routinely uses standard office
equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach/pull with hands and arms, bend and squat.
Qualifications
High school diploma or GED equivalent is required.
Experience using Microsoft Office.
1-2 years of healthcare and medical office experience preferred using EMR systems or equivalent skill set.
Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job.
Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world).
Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any emplo yee of Embla Medical, including supervisors and co-workers.
Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.
Auto-ApplyPatient Care Specialist I
Scheduler job in Roanoke, VA
Patient Care Specialist I- Ambulatory
Pinnacle's Voice: A Tale of Transformation & Recovery
“I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I've ever done. Every day I wake up and think how good it feels and how lucky I am to have found this place.”
-Patient, Pinnacle Treatment Centers
About Us: Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate care. Our approach is rooted in evidence-based practices, focusing on the holistic well-being of our patients, and treating our teammates with the same level of individualized compassion and empathy. We believe in providing a supportive and inclusive environment for both our patients and our dedicated team of professionals. Pinnacle transforms the lives of more than 35,000 individuals daily resulting in a network of care spanning across the country.
Position Overview: As a Patient Care Specialist- I of Ambulatory Services (PCS-I AMB), you are an active member of the multidisciplinary team, who is directly involved in providing quality care for patients in a transitional living addiction recovery environment. This position provides continuous patient care, monitoring, interaction, and role modeling and provides a safe, positive, supportive, and structured environment for patients enrolled in and/or entering ambulatory treatment.
Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth.
Variable Pay Structure: Competitive compensation based on experience, education, and licensure.
Defined Career Pathing: Clear advancement opportunities through our Residential Aide Tier Program.
STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program.
Continuing Education: Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates.
Paid Time Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance.
Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population.
Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences.
Merit-Based Increases: Opportunities for merit-based salary increases to recognize your contributions and growth.
Qualifications:
High school diploma or equivalent.
Basic computer skills including general knowledge of or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word).
Valid driver's license in state of employment.
CPR/MANDT certification - training provided locally and updated as required.
Ability to travel up to 20% in local area
Preferred:
At least six (6) months experience working in a behavioral healthcare setting.
Basic knowledge of addiction and the recovery process.
Responsibilities:
Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism.
Promote a trauma-informed, recovery-oriented environment by maintaining a calm presence, supporting recovery goals, and enforcing program rules consistently and respectfully.
Support AMA prevention and early intervention by monitoring risk indicators, engaging patients in supportive conversations, and promptly communicating concerns to the treatment team.
Assist with the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing the required documentation.
Facilitate patient cellphone access in accordance with Transitional Living Playbook, ensuring proper documentation.
Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments
Search patients and belongings diligently for contraband, managing valuables with respect and documenting according to procedure.
Monitor patient self-administration of medications and obtain and record vital signs, reporting changes to medical staff as needed.
Maintain readiness to respond to medical and behavioral emergencies through up-to-date certifications in CPR, MANDT, and overdose response including Narcan administration.
Ensure timely, accurate EHR and facility documentation, including shift reports, critical incident reports, maintenance requests, and patient care observations in alignment with policy and accreditation standards.
Facilitate or support patient activities and recovery support groups and encourage participation and engagement.
Support patients in developing essential life and recovery skills through guidance, encouragement, and structured activities.
Assist with the development of weekly meal plans and grocery orders in alignment with established guidelines and budgets, using the process to teach and reinforce independent living skills through hands-on practice.
Support patients in facilitating their aftercare plans by helping gather and document basic information (i.e., appointment dates, referrals, or resources) and communicate any concerns or barriers to the treatment team.
Provide safe and compliant transportation for patients, maintaining accurate mileage and travel records. Follow all established safety guidelines for group outings.
Organize and facilitate store runs for or with patients in accordance with established guidelines, ensuring safety and adherence to procedures.
Maintain a clean and safe physical environment by performing recovery home and bedroom inspections, practicing universal precautions, and reporting or addressing facility concerns
Perform all duties in alignment with CARF standards to support continuous accreditation readiness.
Maintain ongoing, current, and required training for best practice service delivery.
Perform other duties as assigned
Join our team & Start Saving Lives Today
Surgery Scheduler
Scheduler job in Blacksburg, VA
OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced Surgery Scheduler to join our Northern Virginia team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.
Position Summary
Responsibilities for the Surgery Scheduler include scheduling inpatient and outpatient surgeries, medical procedures, tests and studies ordered by our physicians, documenting patient and surgery correspondence and preparing surgical forms for billing.
Primary Functions & Accountabilities
Schedules and coordinates patients' surgeries and diagnostic studies per physician's order
Verifies insurance coverage and if a second opinion is required
Schedules surgery, diagnostic tests, or study with operating room or facility
Pre-certifies surgery or study if indicated; Obtains orders from physician for lab tests if indicated
Ensures operating room or facility is prepared for surgery, tests, or study; has necessary paperwork and special equipment for surgery if requested by physician
Instructs patient in pre-admission registration, surgical date, post-surgical care
Confirms and obtains any patient prescriptions, if indicated, from the physicians
Keeps patients, physicians and facilities informed of any scheduling changes
Records all medications prescribed and refilled by physicians for surgical patients
Obtains list of inpatients from physicians and provides the on-call physician with a copy of the list
Confirms with the on-call physician that all messages and medications are documented in patients' charts
Initiates and implements charge sheet process; submits charge sheet to on-call physician for services provided over the weekend
Assists physician in coding of procedures
Performs other duties as assigned
Knowledge, Skills & Abilities
Proficiency with medical terminology required
Surgical terminology proficiency or OR/ASC experience preferred
Excellent communication skills and strong customer service skills required
Must demonstrate the ability to multitask in a fast-paced environment and manage time efficiently
Must be able to work independently, assess situations, make decisions and solve problems with minimal supervision
Position Requirements
Minimum 2 years related medical office experience required
Fundamental knowledge of Microsoft Office and practice management systems are required
High school diploma required; Associates degree preferred
This organization participates in E-Verify. Esta organizacion participa en E-Verify.
Pt. Scheduling Specialist
Scheduler job in Madison Heights, VA
Job Details Madison Heights, VA Full TimeDescription
The Patient Scheduling Specialist works as a part of the Patient Care Team and assists with the overall scheduling experience. The Patient Scheduling Specialist is primarily responsible for providing excellent customer service to all patient contacts via phone and electronic communication and ensuring timely patient access to appropriate levels of care.
Essential Duties and Responsibilities:
Communicate with patients in a courteous and professional manner via telephone and other forms of electronic communication, such as text and live chat features, and ensures that all interactions work towards a goal of patient satisfaction. Promotes a positive approach in all interactions and assures that patients and external providers have an excellent experience on every exchange.
Direct calls and create detailed and complete telephone encounters on behalf of patients, outside providers, and pharmacies.
Ability to interpret patient and external provider wants and needs to ensure proper and timely routing of telephone messages and phone calls.
Ability to stay calm and follow outlined procedures in moments of patient crisis.
Navigates through the patient chart and documents to find requested information for patients and external providers.
Schedules appointments in JHC's EHR. Must be knowledgeable of all scheduling components of each JHC department.
Promotes the Team-Based Care Model by participating in monthly team meetings and all other as-needed team meetings as scheduled by the supervisor. Works in harmony with all staff members at Johnson Health Center and promotes a positive approach to every engagement.
Reminds patients in a pleasant manner of the date, time, and location of the appointment and the provider that the patient is scheduled to see.
Reschedules and cancels patient appointments as necessary. Communicates with the patient in a positive and encouraging manner when rescheduling is necessary.
Demonstrates exceptional listening skills via telephone; able to interpret subtle indications such as tone of voice, hesitations, or incomplete responses.
Monitors incoming texts, Live Chat messages, and appointment reminder software to ensure there are timely and accurate responses.
Must be able to meet outlined productivity goals each week while working in a fast-paced environment that requires the ability to multi-task.
Must be proficient at using dual monitors and multi-line phones while navigating at least three software programs simultaneously; proficient at typing quickly and accurately.
Successfully complete assigned call center school training and other company assigned trainings.
Performs other duties as assigned.
Other Functions:
Staff members will abide by the Code of conduct as documented in the Corporate Compliance Manual.
Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.
Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.
Management may modify, add or remove any job functions as necessary, or as changing organizational needs require.
Physical attendance is an essential element of the job and necessary to perform the essential functions of the Patient Scheduling Specialist position.
JHC Core Values:
Staff members must actively demonstrate dedication and commitment to the core values of JHC.
Respect - We value and respect each patient, their family, ourselves, and each other.
Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people's differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice.
Integrity - We are committed to doing the right thing every time.
Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions.
Excellence - We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies.
At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement.
Innovation - We value creativity, flexibility, and continuous improvement efforts.
We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures.
Teamwork - We understand that teamwork is the essence of our ability to succeed.
We work across functional boundaries for the good of the organization.
Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience.
Physical Demand and Working Environment:
Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 25 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 8 hours of constant computer usage. OSHA low-risk position.
Qualifications
High School diploma or equivalent. Some medical experience preferred.
Working knowledge of MS Office products and ability to learn other computer related applications such as electronic medical records.
3. Excellent oral and written communication skills.
Working knowledge of office equipment, i.e., scanners, printers, copy machines, telephone system, fax machine.
Must be able to excel in a team-oriented setting and promote the core values of Johnson Health Center.
Ability to communicate in a positive, cheerful manner with all patients, staff, and vendors.
Patient Service Tech Specialist
Scheduler job in Roanoke, VA
Blood collection by venipuncture and capillary technique from patients of all age groups Urine drug screen collections Paternity collections Breath/saliva alcohol testing LCM/Cyber Tools TestCup Pediatric Blood Collections Difficult draws (patients in various facilities)
Must have comprehensive understanding of compliance and safety, and is able to effectively communicate the importance of compliance and safety to other employees
Possess the ability and skills necessary to provide orientation and training
Administrative: Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications.
Operate personal computer
Qualifications
Requires a High School Diploma or equivalent with 2+ yrs Experience
Phlebotomy Certification with 2+ yrs Experience--Must meet all state & local requirements
Requires a valid driver's license & clean driving record
Legal Authorization to Work in the US
Additional Information
Pay: DOE
Shift:
8:30a-3p M-Th, 8:30a-12p Fri
2 Month Contract +/-
Maintenance Scheduler
Scheduler job in Narrows, VA
LONG TERM MAINTENANCE PROJECT - NO PER DIEM
Schedule management for routine maintenance, plant maintenance outages, projects and programs; includes preparation of weekly schedule performance metrics and reports for maintenance personnel as well as projects. Other duties may be assigned.
RESPONSIBILITIES:
Responsible for the development of weekly maintenance schedules within the scope of the operating units. Lead weekly meetings with the operations and maintenance teams to solicit and prioritize work to be scheduled for the following weeks. Receive feedback on schedule adherence and performance for the previous week. Coordinate activities with maintenance personnel, production, and engineering.
- Reviews and incorporates historical data from purchase orders, subcontracts, productivity analysis reports, etc. into unit and man-hour figures
- Estimates worker-hours and materials required to complete the job
- Reviews specifications, drawings, etc. to determine scope of work and required contents of estimates
- Maintains files of working documents and back-up for estimate figures.
- Reads and interprets instructions and documentation and plans work activities.
- Moves materials and equipment to work locations and sets up work sites
- Follows all hazardous waste handling guidelines.
- Completes records, maintains tools and equipment, and performs various clean-up and housekeeping activities.
- Responsible for observing and complying with all safety and project rules.
- Performs other duties as required.
BENEFITS:
Brown and Root offers a selection of competitive lifestyle benefits which include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, and flexible work schedule. We support career advancement through professional training and development.
Brown & Root Industrial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Patient Service Representative
Scheduler job in Lynchburg, VA
Job Details 41-00-Lynch - Lynchburg, VADescription
Patient Services Representative
RESPONSIBLE TO: Practice Manager
JOB SUMMARY: With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling.
Responsibilities include, but are not limited to, the following:
Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary.
Screens visitors and responds to routine requests for information from patients and vendors.
Maintains office equipment and office supplies in the front office areas.
Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately.
Opens, date stamps, and delivers mail daily as assigned.
Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day. Responds to medical records requests as appropriate.
Keeps the patient reception area neat and clean at all times throughout the day.
Schedules patient appointments, explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patients estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients.
Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date.
Verifies demographic and insurance information for new and established patients, according to protocol, indexes insurance and identification documentation into the practice management system as appropriate.
Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy.
Ensures proper posting of charges into the practice management system daily as assigned.
Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate.
Closes the office each day, according to protocol.
Determines uncollectible balances and refers such accounts to the Practice Manager.
Assists in other front office duties at the request of the Practice Manager.
Other
Facilitates any physician requests throughout the day.
Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners.
Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions.
Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow.
Attends all regular staff meetings.
Performs all other tasks and projects assigned by the Practice Manager.
Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Typical Physical Demands
Position requires full range of body motion including manual and finger dexterity and eye-hand
coordination. Involves standing and walking. Employee will occasionally be asked to lift and
carry items weighing up to 30 pounds. Normal visual acuity and hearing are required.
Employee will work under stressful conditions, and be exposed to bodily fluids on a regular
basis.
Typical Working Condition
Work is performed in a reception area and involves frequent contact with patients. Work may
be stressful at times. The employee must be comfortable dealing with conflicts and asking
patients for money. Interaction with others is constant and interruptive. Contact involves
dealing with sick people.
COMPENSATION INFORMATION
Actual compensation may vary depending on job-related knowledge, skills, and experience.
Qualifications
EDUCATIONAL REQUIREMENTS:
High school diploma required.
QUALIFICATIONS AND EXPERIENCE:
Minimum of two years of experience in a medical office or customer service position.
Proven success asking for payment, making change, and balancing a cash drawer.
Working knowledge of basic managed care terminology and practices.
Familiarity with scheduling and rearranging appointments effectively.
Comfortable using email, word processing and interacting with Internet applications.
Working knowledge of practice management and electronic health record software. GE Centricity is a plus.
Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations.
Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency.
Neat, professional appearance.
Strong written and verbal communication skills.
Bi-lingual is a plus, not required
Medical Secretary - Access Healthcare
Scheduler job in Forest, VA
Job DescriptionAHMG offers comprehensive benefits, paid time off. Join our team where your skills and ideas willmake a difference in the health of our patients and the communities, we live in. This position performs secretarial support for multiple individuals within the office.
Responsibilities of this position include basic secretarial support, such as typing correspondence,managing files, screening phone calls, distributing mail and other related duties.
The job duties of the include, but are not limited to, the following:
Answers telephone in a timely manner and ensures proper transfer of calls to the appropriate staff.
Directs inquiries as appropriate.
Receives and distributes mail/faxes/electronic notifications.
Greets and assists patients in a professional manner.
Schedules appointments
Minimum Qualifications
Education:
High School Graduate or GED.
2-year business or secretarial school preferred.
Experience:
2 years of medical secretarial work experience required.
Excellent written and verbal communication skills, with appropriate use of grammar, spelling and/or punctuation.
Knowledge of office procedures and equipment.
Must demonstrate strong organizational skills and be self-motivated.
Experience in electronic medical records is a must.
Medical Receptionist (PSC)
Scheduler job in Lynchburg, VA
We're Looking For A Front Desk Receptionist To Join Our Team
Are you dependable, self motivated, highly detail-orientated, have great leadership skills and a passion for creating an exceptional patient experience? If you are looking for career satisfaction with a dynamic company, we have the opportunity for you!
At Atlantic Vision Partners, you'll find an amazing culture because we want our employees to love coming to work and do what they love - helping our patients see more clearly. We provide you with support, unlimited career growth opportunities and unmatched resources to do amazing work.
Come where you can flourish!
The ideal candidate will have at least 2 years of medical office/administrative experience and be able to perform multiple tasks such as welcoming clients to the clinis, handling calls, and checking our patients in and out. This team member will be instrumental in ensuring patients have the most memorable, positive experience at our clinic.
We offer an incredible benefit package that includes medical, dental, employer paid life insurance, 401k with an employer match, 2 weeks paid time off, paid holidays (plus many more).
Atlantic Vision Partners is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
Auto-ApplyPatient Service Coordinator
Scheduler job in Cave Spring, VA
Reports To: Center Manager
Shift Schedule: Days, 8am - 5pm (varies)
Job Category: Administrative
Job Status: Non-Exempt
For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other.
Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!
What we offer:
Paid time off (PTO) & 8 company paid holidays
Tuition reimbursement
401k with employer matching
Competitive health, vision and dental benefits
Employer paid long term disability benefits
Pet Wellness coverage, legal assistance and identity protection
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Tickets at Work- savings on favorite brands, travel, tickets, dining and more!
What you will do:
Perform patient check in/out procedures, to include entering demographic/insurance information into an EMR system, collecting any outstanding copays/balances
Work with patients, insurance companies, and providers to maintain demographic information, obtain proper authorizations,
Prepare charts for upcoming appointments and process medical records requests in an efficient manner.
Requirements
We require the following:
High school diploma or general education degree (GED) equivalent.
Minimum of one (1) year of administrative medical office experience, preferably in a specialty practice.
Experience with Electronic Medical Records (EMR) systems, required.
Experience in Pain Management, Regenerative Medicine, or Orthopedics, strongly preferred.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must have satisfactory background check inclusive of driving, criminal, employment reference, education, and social security.
National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Patient Access Coordinator PRN
Scheduler job in Martinsville, VA
"
Schedule: Sunday-Saturday variable shifts
Your experience matters
At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier .
More about our team
Working in a hospital's Patient Access Department offers a unique blend of administrative, interpersonal, and healthcare-related experiences. It's often the first point of contact for patients, so the role is both impactful and rewarding. Here are some key perks: Gain firsthand experience in the healthcare system, which is valuable for career growth in medical administration or clinical roles. Work closely with nurses, doctors, and other departments, building strong professional relationships. Offer varied shifts (day, evening, overnight), which can suit different lifestyles. Your work helps streamline hospital operations, reducing wait times and improving patient satisfaction.
How you'll contribute
A Patient Access Coordinator II who excels in this role:
· Ensures that all necessary demographic, billing and clinical information is obtained and entered into the registration system with timeliness and accuracy.
· Distribute forms, documents, and educational handouts to patients and/or family members.
· Meets with patients and or caregivers to exchange necessary information and documentation. Provides explanation of process and address concerns and questions.
· Communicates with admitting physician's office, nursing unit staff and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
· Schedules appointments and communicates scheduling changes with appropriate departments and co-workers.
· Verifies insurance benefits and validates authorizations/pre-certifications.
· Review's physician's orders for completeness and compliance requirements, i.e. covered tests, prior authorizations, and ensures forms and record completeness.
· Completes estimations, reviews upfront collections process, processes payments, establish payment arrangements, and reviews patient's propensity to pay and escalates accordingly.
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
· Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
· Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
· Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
· Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
Professional Development: Ongoing learning and career advancement
What we're looking for
The right person who will serve as the liaison between the physicians; the insurance companies; and the patients. Gathers information from the physicians, patients, and insurance companies and enters into the computer system to create an electronic record. Obtains prior authorizations from insurance companies for procedures, medications, and tests
Applicants must have a High school diploma or equivalent. Additional requirements include:
· Basic knowledge of CPT & ICD10 codes. Knowledge of Medicare, Medicaid and Managed Care Payers, as well as Medical Terminology preferred.
· Must be able to type 30 WPM; with high degree of accuracy.
· Cross-trained in 2 or more areas of Patient Access and willing to be re-assigned to fit the needs of the department. Must be cross trained and willing to work in the Emergency Department.
· One to two years customer service and/or health care experience
EEOC Statement
Sovah Health - Martinsville is an Equal Opportunity Employer. Sovah Health - Danville is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
"
Auto-ApplyService Authorization Specialist
Scheduler job in Lynchburg, VA
Hours: Full-time (37.5 hours per week), Monday through Friday, 8:30 a.m. - 5:00 p.m.
Compensation dependent on experience
The Service Authorization Specialist accurately identifies, retrieves, and completes insurance authorization requests on behalf of individuals receiving services at Horizon Behavioral Health.
Required Education and Experience
High school diploma / GED
Two (2) to three (3) years of related service authorization experience, preferably with DMAS/MES systems
An equivalent combination of education and experience may be considered.
Related Knowledge, Skills and Abilities
Knowledge of available federal, state, and local benefits.
Knowledge of community mental health and public health.
Knowledge of billing procedures/policy compliance for social service departments, courts, hospitals, employers, insurance carriers, and referring agencies.
Knowledge and understanding of service authorization request processes.
Knowledge of the principles, procedures, and techniques related to financial intakes, client billing, Medicaid, Medicare, and commercial insurances.
Ability to communicate effectively to facilitate appropriate admissions and relay information to others as part of a team.
Ability to perform interviews to obtain information and to formulate appropriate responses.
Ability to manage time to ensure multiple competing deadlines are met.
Ability to provide positive, collaborative, and professional working relations among coworkers and representatives in the community.
Ability to record data accurately and complete documentation within established expectations and by communicated deadlines.
Ability to respond effectively to changes in the work environment in a positive and professional manner.
Ability to work in and contribute to a collaborative team environment.
Ability to work independently with minimal supervision.
Willing and available to work modified schedules (weekends, holidays, etc.) as required.
Ability to drive and must possess a valid Virginia driver's license. May be required to travel to different Horizon worksites during the day based on operational needs or provide administrative support at other locations. Regular attendance at trainings and Horizon meetings may require travel to a variety of Horizon sites.
The Best Benefits for Those Who Take Care of the Community
We're proud to offer some of the best benefits options in Central Virginia. Participation in the Virginia Retirement System (VRS) is exclusively for public service workers in Virginia, while several options exist for life, health, dental, and vision insurance. Emphasis on work-life balance means a generous annual leave policy ensuring time for wellness with separate time allocated for sick leave and additionally for paid holidays. Stay active with Horizon's annual wellness programs and various opportunities to interact with the community through the year. Horizon's clinical sites are NHSC/HRSA approved for clinical student loan repayment and qualify for both the Public Service Loan Forgiveness (PSLF) and the Behavioral Health State Loan Repayment (BHLRP) programs. If you are interested in continuing your education, working at Horizon qualifies you to receive discounts at some local universities.
To Apply - Please visit our online career center at **********************************
Horizon Behavioral Health is an Equal Opportunity Employer (EOE).
Auto-ApplyAccess/Mobile Crisis Coordinator
Scheduler job in Covington, VA
Job Description
** $5,000 sign-on bonus available for Virginia licensed LPC's or LCSW"
The Same Day Access and Mobile Crisis Coordinator will serve as a dual role within access and mobile crisis services. This position is responsible for the coordination of daily operations and clinical functioning of crisis intervention, access, and mobile crisis services provided to individuals with mental illness, substance use disorders, and/or intellectual disabilities. Responsible for secondary clinical and administrative supervision of staff in collaboration with the same day access and mobile crisis supervisor. Assists the same day access and mobile crisis supervisor in planning, developing, organizing, and monitoring of clinical services. Complete intakes and assessments to determine appropriateness for services. This will include a wide variety of individuals for triage, assessment, initial treatment planning, annuals, authorization of services and referrals. This position will provide therapy in a group setting. Participate in treatment team meetings with psychiatrist and other services team members.
The Mobile Crisis coordinator (MCC) position provides oversight, dispatches, and monitors the safety of a team of clinicians that provide mobile crisis responses in the AHCS catchment area where the individual lives, works, participates in services, or socializes (i.e., includes but is not limited to schools, homes, places of employment or education, and/or community settings) as identified by the Mobile Crisis Supervisor. Assists the mobile crisis supervisor with the continuing development/evolution, maintenance, hiring, supervision and oversight of mobile crisis program and planning including 24 hours a day, 7 days a week as needed. Position collaborates with all AHCS' stakeholders, as well as assist in providing training for staff.
Additional Responsibilities Include: Rotation of after hours on-call consultation to Emergency Services staff who are providing pre-admission screens and crisis intervention. Participation in the agency committees as assigned. Serving on a variety of local and VACSB workgroups or committees tasked to identify methods for system improvements and/or to represent the interests and clients of AHCS. Participates in VACSB Council. This position will require some travel for supervision, trainings, meetings, and back-up crisis responses.
The Access Coordinator will function collaboratively within the Assessment, Emergency Services, and Mobile Crisis Services with primarily reporting to the Mobile Crisis Supervisor.
Education: Master's Degree in clinical mental health counseling or social work (required).
Experience: Outpatient or inpatient clinical mental health and/or substance use treatment experience (required); crisis intervention experience (required)
Licensure/Certifications: LPC or LCSW or license eligible (Required); Completion of the DBHDS approved Certification Training Program for Preadmission Screening Evaluators (required but can be obtained within 60 days of hire); Valid Driver's License (required)
Candidates who are offered a position must undergo a background check, including social services review, and drug screen. Virginia has restrictions on hiring individuals with certain convictions. Here is the list: ************************************************************************* - *************************************************************************
Patient Scheduling Specialist
Scheduler job in Madison Heights, VA
The Patient Scheduling Specialist works as a part of the Patient Care Team and assists with the overall scheduling experience. The Patient Scheduling Specialist is primarily responsible for providing excellent customer service to all patient contacts via phone and electronic communication and ensuring timely patient access to appropriate levels of care.
Essential Duties and Responsibilities:
Communicate with patients in a courteous and professional manner via telephone and other forms of electronic communication, such as text and live chat features, and ensures that all interactions work towards a goal of patient satisfaction. Promotes a positive approach in all interactions and assures that patients and external providers have an excellent experience on every exchange.
Direct calls and create detailed and complete telephone encounters on behalf of patients, outside providers, and pharmacies.
Ability to interpret patient and external provider wants and needs to ensure proper and timely routing of telephone messages and phone calls.
Ability to stay calm and follow outlined procedures in moments of patient crisis.
Navigates through the patient chart and documents to find requested information for patients and external providers.
Schedules appointments in JHC's EHR. Must be knowledgeable of all scheduling components of each JHC department.
Promotes the Team-Based Care Model by participating in monthly team meetings and all other as-needed team meetings as scheduled by the supervisor. Works in harmony with all staff members at Johnson Health Center and promotes a positive approach to every engagement.
Reminds patients in a pleasant manner of the date, time, and location of the appointment and the provider that the patient is scheduled to see.
Reschedules and cancels patient appointments as necessary. Communicates with the patient in a positive and encouraging manner when rescheduling is necessary.
Demonstrates exceptional listening skills via telephone; able to interpret subtle indications such as tone of voice, hesitations, or incomplete responses.
Monitors incoming texts, Live Chat messages, and appointment reminder software to ensure there are timely and accurate responses.
Must be able to meet outlined productivity goals each week while working in a fast-paced environment that requires the ability to multi-task.
Must be proficient at using dual monitors and multi-line phones while navigating at least three software programs simultaneously; proficient at typing quickly and accurately.
Successfully complete assigned call center school training and other company assigned trainings.
Performs other duties as assigned.
Other Functions:
Staff members will abide by the Code of conduct as documented in the Corporate Compliance Manual.
Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.
Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.
Management may modify, add or remove any job functions as necessary, or as changing organizational needs require.
Physical attendance is an essential element of the job and necessary to perform the essential functions of the Patient Scheduling Specialist position.
JHC Core Values:
Staff members must actively demonstrate dedication and commitment to the core values of JHC.
Respect - We value and respect each patient, their family, ourselves, and each other.
Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people's differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice.
Integrity - We are committed to doing the right thing every time.
Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions.
Excellence - We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies.
At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement.
Innovation - We value creativity, flexibility, and continuous improvement efforts.
We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures.
Teamwork - We understand that teamwork is the essence of our ability to succeed.
We work across functional boundaries for the good of the organization.
Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience.
Qualifications:
High School diploma or equivalent. Some medical experience preferred.
Working knowledge of MS Office products and ability to learn other computer related applications such as electronic medical records.
Excellent oral and written communication skills.
Working knowledge of office equipment, i.e., scanners, printers, copy machines, telephone system, fax machine.
Must be able to excel in a team-oriented setting and promote the core values of Johnson Health Center.
Ability to communicate in a positive, cheerful manner with all patients, staff, and vendors.
Physical Demand and Working Environment:
Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 25 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 8 hours of constant computer usage. OSHA low-risk position.
Surgery Scheduler
Scheduler job in Lynchburg, VA
OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced Surgery Scheduler to join our Northern Virginia team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.
Position Summary
Responsibilities for the Surgery Scheduler include scheduling inpatient and outpatient surgeries, medical procedures, tests and studies ordered by our physicians, documenting patient and surgery correspondence and preparing surgical forms for billing.
Primary Functions & Accountabilities
Schedules and coordinates patients' surgeries and diagnostic studies per physician's order
Verifies insurance coverage and if a second opinion is required
Schedules surgery, diagnostic tests, or study with operating room or facility
Pre-certifies surgery or study if indicated; Obtains orders from physician for lab tests if indicated
Ensures operating room or facility is prepared for surgery, tests, or study; has necessary paperwork and special equipment for surgery if requested by physician
Instructs patient in pre-admission registration, surgical date, post-surgical care
Confirms and obtains any patient prescriptions, if indicated, from the physicians
Keeps patients, physicians and facilities informed of any scheduling changes
Records all medications prescribed and refilled by physicians for surgical patients
Obtains list of inpatients from physicians and provides the on-call physician with a copy of the list
Confirms with the on-call physician that all messages and medications are documented in patients' charts
Initiates and implements charge sheet process; submits charge sheet to on-call physician for services provided over the weekend
Assists physician in coding of procedures
Performs other duties as assigned
Knowledge, Skills & Abilities
Proficiency with medical terminology required
Surgical terminology proficiency or OR/ASC experience preferred
Excellent communication skills and strong customer service skills required
Must demonstrate the ability to multitask in a fast-paced environment and manage time efficiently
Must be able to work independently, assess situations, make decisions and solve problems with minimal supervision
Position Requirements
Minimum 2 years related medical office experience required
Fundamental knowledge of Microsoft Office and practice management systems are required
High school diploma required; Associates degree preferred
This organization participates in E-Verify. Esta organizacion participa en E-Verify.
Patient Service Representative
Scheduler job in Lynchburg, VA
Job Details 41-00-Lynch - Lynchburg, VA $17.50 - $20.00 HourlyDescription
Patient Services Representative
RESPONSIBLE TO: Practice Manager
JOB SUMMARY: With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling.
Responsibilities include, but are not limited to, the following:
Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary.
Screens visitors and responds to routine requests for information from patients and vendors.
Maintains office equipment and office supplies in the front office areas.
Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately.
Opens, date stamps, and delivers mail daily as assigned.
Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day. Responds to medical records requests as appropriate.
Keeps the patient reception area neat and clean at all times throughout the day.
Schedules patient appointments, explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patients estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients.
Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date.
Verifies demographic and insurance information for new and established patients, according to protocol, indexes insurance and identification documentation into the practice management system as appropriate.
Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy.
Ensures proper posting of charges into the practice management system daily as assigned.
Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate.
Closes the office each day, according to protocol.
Determines uncollectible balances and refers such accounts to the Practice Manager.
Assists in other front office duties at the request of the Practice Manager.
Other
Facilitates any physician requests throughout the day.
Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners.
Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions.
Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow.
Attends all regular staff meetings.
Performs all other tasks and projects assigned by the Practice Manager.
Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Typical Physical Demands
Position requires full range of body motion including manual and finger dexterity and eye-hand
coordination. Involves standing and walking. Employee will occasionally be asked to lift and
carry items weighing up to 30 pounds. Normal visual acuity and hearing are required.
Employee will work under stressful conditions, and be exposed to bodily fluids on a regular
basis.
Typical Working Condition
Work is performed in a reception area and involves frequent contact with patients. Work may
be stressful at times. The employee must be comfortable dealing with conflicts and asking
patients for money. Interaction with others is constant and interruptive. Contact involves
dealing with sick people.
COMPENSATION INFORMATION
Actual compensation may vary depending on job-related knowledge, skills, and experience.
Qualifications
EDUCATIONAL REQUIREMENTS:
High school diploma required.
QUALIFICATIONS AND EXPERIENCE:
Minimum of two years of experience in a medical office or customer service position.
Proven success asking for payment, making change, and balancing a cash drawer.
Working knowledge of basic managed care terminology and practices.
Familiarity with scheduling and rearranging appointments effectively.
Comfortable using email, word processing and interacting with Internet applications.
Working knowledge of practice management and electronic health record software. GE Centricity is a plus.
Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations.
Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency.
Neat, professional appearance.
Strong written and verbal communication skills.
Bi-lingual is a plus, not required
Patient Service Coordinator
Scheduler job in Cave Spring, VA
Reports To: Center Manager Shift Schedule: Days, 8am - 5pm (varies) Job Category: Administrative Job Status: Non-Exempt For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other.
Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!
What we offer:
* Paid time off (PTO) & 8 company paid holidays
* Tuition reimbursement
* 401k with employer matching
* Competitive health, vision and dental benefits
* Employer paid long term disability benefits
* Pet Wellness coverage, legal assistance and identity protection
* Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
* Tickets at Work- savings on favorite brands, travel, tickets, dining and more!
What you will do:
* Perform patient check in/out procedures, to include entering demographic/insurance information into an EMR system, collecting any outstanding copays/balances
* Work with patients, insurance companies, and providers to maintain demographic information, obtain proper authorizations,
* Prepare charts for upcoming appointments and process medical records requests in an efficient manner.
Requirements
We require the following:
* High school diploma or general education degree (GED) equivalent.
* Minimum of one (1) year of administrative medical office experience, preferably in a specialty practice.
* Experience with Electronic Medical Records (EMR) systems, required.
* Experience in Pain Management, Regenerative Medicine, or Orthopedics, strongly preferred.
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
* Must have satisfactory background check inclusive of driving, criminal, employment reference, education, and social security.
National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Patient Services Coordinator/Receptionist
Scheduler job in Collinsville, VA
We're Looking For A Front Desk Receptionist To Join Our Team
Are you dependable, self motivated, highly detail-orientated, have great leadership skills and a passion for creating an exceptional patient experience? If you are looking for career satisfaction with a dynamic company, we have the opportunity for you!
At Atlantic Vision Partners, you'll find an amazing culture because we want our employees to love coming to work and do what they love - helping our patients see more clearly. We provide you with support, unlimited career growth opportunities and unmatched resources to do amazing work.
Come where you can flourish!
The ideal candidate will have at least 2 years of medical office/administrative experience and be able to perform multiple tasks such as welcoming clients to the clinis, handling calls, and checking our patients in and out. This team member will be instrumental in ensuring patients have the most memorable, positive experience at our clinic.
We offer an incredible benefit package that includes medical, dental, employer paid life insurance, 401k with an employer match, 2 weeks paid time off, paid holidays (plus many more).
Atlantic Vision Partners is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
Auto-Apply