Choose your schedule - Earn At Least $1255 For Your First 118 Trips, Guaranteed.
Uber 4.9
Scheduler job in Santa Ana, CA
Earn at least $1255 driving with Uber when you complete your first 118 trips in 30 days. Why Uber? Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).
What you need to know:
~ Signup in seconds: Get started today and we'll provide support along the way.
~ Get paid fast: Cash out up to 5X a day with Uber's Instant Pay.
~ Guaranteed earnings: Earnings guaranteed for your first 118 trips with Uber.
~ Flexible schedule: You control when and where you drive.
~24/7 support: The app gives you turn-by-turn directions, and access 24/7 support if you need help.
What you need to get started:
~21 years old or older
~ A 4-door vehicle
~ A valid U.S. driver's license and vehicle insurance
~ At least one year of driving experience in the U.S. (3 years if you're under 23 years old)
Additional Information:
If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driver, local truck driver, company truck driver, taxi driver, taxi chauffeur, cab driver, cab chauffeur, taxi cab driver, transit bus driver, bus driver, coach bus driver, bus operator, shuttle driver, bus chauffeur) you might also consider driving with Uber and earn extra money. We also welcome drivers who have worked with other peer-to-peer ridesharing or driving networks. Drivers using the Uber platform come from all backgrounds and industries ranging from traditional driving and transportation industries to other industries. Driving with Uber is a great way to supplement your part time or full time income. Uber welcomes applicants year round - summer, winter, fall, spring, and holiday.
Sign up to drive with Uber and earn $1255*-if not more-when you complete 118 trips in your first 30 days. Terms apply.
*This is a promotional offer and is only available to new drivers who have never previously signed up to drive or deliver with Uber; and complete the minimum trip threshold in their city within 30 days of signing up to drive. Any tips and promotions you make are on top of this amount. Limited time only. Offer and terms are subject to change. Click through to read full terms and conditions.
$38k-51k yearly est. 1d ago
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Patient Service Rep - Orthopedics / Risser (Pasadena)
Cedars-Sinai 4.8
Scheduler job in Pasadena, CA
The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.
Job Duties and Responsibilities:
+ Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
+ Greets patients and assist with resolving patient issues or raising patients issues.
+ Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
+ Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
+ Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
+ Process and track referrals and authorizations for various insurance types.
+ Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
+ Monitors and assess their own workflow to find opportunities for improvement.
+ Explains policies, procedures, or services to patients using administrative knowledge
+ Participates in daily huddles and staff meetings.
+ Promotes and practice infection prevention standards and all department policies and procedures.
**Qualifications**
Education:
High school diploma or GED preferred.
Experience:
Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.
**About Us**
Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.
**About the Team**
With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai's medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.
**Req ID** : 14239
**Working Title** : Patient Service Rep - Orthopedics / Risser (Pasadena)
**Department** : Risser
**Business Entity** : Cedars-Sinai Medical Care Foundation
**Job Category** : Administrative
**Job Specialty** : Admissions/Registration
**Overtime Status** : NONEXEMPT
**Primary Shift** : Day
**Shift Duration** : 8 hour
**Base Pay** : $21.29 - $33.00
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.
$21.3-33 hourly 8d ago
Scheduler
United Medical Imaging Healthcare 3.5
Scheduler job in West Covina, CA
United Medical Imaging
We are large Imaging group, with 32 locations in Southern California, proud leading providers of quality healthcare to the community. Our centers are equipped to treat diagnostics, traumatic, and life-threatening injuries, with caring and innovative team of healthcare professionals dedicated to enthusiastically improving the health and quality of life of the people we serve.We are looking for an scheduler who will take care of answering the phone, calling and scheduling, patients, verifying insurance and eligibility, etc. A positive, pleasant, and personable team worker is a must who can also work under pressure. The candidate should be skilled in working at the back office as well if the need arises.This is full time position: Monday -- Friday + Saturdays on rotation Responsibilities: Meeting/greeting patients Checking in patients Processing paperwork Entering new patients into our computer system Creating new patient files Filing documents in patients' medical records Answering phones, and other clerical duties as assigned Minimum Qualifications: Administrative experience in an office setting; previous release of information/ filing and scanning medical records, or other related experience in a healthcare environment is preferred.Effective verbal and written communication skills.Proven customer service experience and/or training.Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel.Knowledge of handling medical records and of basics of scanning and uploading files, downloading and executing is a PlusStrong knowledge of health insurance plans as well as benefits verification /authorization Proficiency in: Microsoft Word, Excel, Outlook, Access, PowerPoint.Internet Savvy: excellence in opening files on the web Education/Training/Experience Experience working in Radiology is preferred.High School Diploma (GED) required
Bilingual: English and Spanish required.
$51k-96k yearly est. Auto-Apply 8d ago
Scheduler
Surgery Partners Careers 4.6
Scheduler job in Laguna Hills, CA
JOB TITLE: Scheduler
GENERAL SUMMARY OF DUTIES: Responsible for scheduling 30-50 cases per day and will liaise with a number of referring doctors' offices. He/She will be an integral part of our Front Desk Team and will be valued as a key member of our organization.
SUPERVISION RECEIVED: Office Manager
ESSENTIAL FUNCTIONS:
Counseling patients and scheduling surgeries for multiple physicians.
Schedule surgeries and work with primary care physicians on a daily basis to ensure each patient has their history and physicals completed prior to surgery.
Complete all necessary paperwork for each procedure on the physicians' schedule.
Precertify any procedures on the schedule that require pre-certification.
Must be capable of multi-tasking and working with a diverse patient population.
Provide back up support for the Front Office as needed.
Other duties as needed.
EDUCATION/EXPERIENCE:
High School
2 years of previous experience scheduling appointments and/or surgeries
Experience with insurance
KNOWLEDGE:
Knowledge of clinic policies and procedures.
Knowledge of managed care contracts and utilization.
Knowledge of computer systems, programs and spreadsheet applications.
Knowledge of medical terminology and be familiar with scheduling software.
SKILLS:
Skill in gathering and reporting claim information.
Skill in solving utilization problems.
Skill in written and verbal communication and customer relations.
Experience in a medical office as a scheduler.
Fast and accurate data entry.
Service oriented, patient demeanor.
Ability to multi-task, manage time effectively, and deliver results.
Strict attention to detail.
Intermediate computer skills and knowledge of Microsoft Office.
ABILITIES:
Ability to work effectively with medical staff and external agencies.
Ability to identify, analyze and solve problems.
Ability to deal courteously and professionally with internal and external customers.
Ability to provide excellent customer service.
PHYSICAL/MENTAL DEMANDS: Requires sitting and standing associated with a normal office environment.
ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with much telephone work. Occasional evening or weekend work.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
$37k-48k yearly est. 38d ago
Scheduler
Biotec Dental Laboratory 4.7
Scheduler job in Irvine, CA
The Scheduler plays a critical role in ensuring smooth laboratory operations by coordinating case schedules, managing workflow timelines, and supporting production teams. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with internal teams and external clients.
Key Responsibilities
Coordinate and schedule dental cases to ensure on-time production and delivery
Monitor workflow across departments to balance capacity and deadlines
Communicate case status updates with internal teams and dental offices
Adjust schedules as needed to address urgent cases, delays, or changes
Maintain accurate scheduling records within the laboratory management system
Collaborate with production, customer service, and leadership to optimize efficiency
Identify potential bottlenecks and proactively recommend solutions
What We Offer
Competitive pay based on experience
Stable, team-oriented work environment
Opportunities for growth and skill development
Supportive leadership and collaborative culture
$71k-89k yearly est. 32d ago
Scheduler
Polaris Pharmacy Services
Scheduler job in Covina, CA
WHO WE ARE At Polaris Pharmacy Services, we're more than a pharmacy - we're a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we're raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.
Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job - we provide competitive pay, robust benefits, and genuine opportunities for career advancement.
If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us.
JOB SUMMARY:
The Scheduler at Polaris Pharmacy Services is responsible for providing exceptional customer service and support to clients and patients. This role involves managing inquiries, coordinating services, and ensuring a seamless experience for all stakeholders. The Scheduler acts as a liaison between clients and the pharmacy, ensuring that all needs are met promptly and efficiently.
DUTIES/RESPONSIBILITIES:
Serve as the primary point of contact for clients and patients, addressing inquiries and providing information about pharmacy services.
Coordinate and facilitate communication between clients, patients, and pharmacy staff to ensure timely and accurate service delivery.
Manage and resolve any client or patient concerns, escalating issues to the appropriate department when necessary.
Maintain comprehensive knowledge of pharmacy services, policies, and procedures to effectively assist clients and patients.
Ensure all client and patient interactions are documented accurately in the system for future reference and follow-up.
Collaborate with pharmacy staff to ensure client and patient needs are met, including prescription refills, medication delivery, and other services.
Assist in the development and implementation of customer service policies and procedures to enhance the client and patient experience.
Participate in ongoing training and development to stay current with industry trends and best practices in customer service and pharmacy operations.
Qualifications
QUALIFICATIONS/COMPETENCIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED SKILLS/ABILITIES:
Excellent communication and interpersonal skills to interact effectively with clients and team members.
Strong problem-solving abilities with a focus on customer satisfaction.
Ability to multitask and manage time efficiently in a fast-paced environment.
Proficient in using computer systems and software relevant to the position.
Detail-oriented with a high degree of accuracy in performing tasks.
Ability to maintain confidentiality and adhere to company policies and procedures.
EDUCATION and/or EXPERIENCE:
High School diploma or equivalent required
Minimum of 1-2 years of experience in a customer service role, preferably in a healthcare or pharmacy setting.
Proven track record of handling customer inquiries and resolving issues efficiently.
PHYSICAL DEMANDS
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:
May sit or stand seven (7) to ten (10) hours per day
The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk
May be necessary to work extended hours as needed
May lift and/or move up to 30 pounds
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role
HOLIDAY & PTO POLICY
Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.
Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.
Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.
Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.
BENEFITS for full time Employees
Medical, Dental, and Vision insurance
401 (k) (available for Part Time & Full Time EEs)
Company Paid Life insurance
Short-term and Long-term disability insurance
Tuition reimbursement
Personal Time Off (PTO)
Competitive pay with annual performance reviews and merit-based raises
Career growth potential
Annual on-site voluntary Flu Vaccines
Employee referral bonus program
$40k-70k yearly est. 16d ago
Patient Scheduler
Rezolut LLC
Scheduler job in Downey, CA
Sundays at Pomona (Wednesday through Sunday)
Rezolut Imaging is looking for a Patient Scheduler to join our team!
Who is Rezolut?
Rezolut is a national emerging platform of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide topnotch patient care partnered with innovative technology - to achieve better health outcomes.
Job Summary
The Patient Scheduler is responsible for delivering exceptional customer service/customer care by accurately scheduling appointments and responding to requests for information.
Our ideal teammate:
Is a self-directed learner who is willing to apply direct feedback and continuously and humbly self-assess in order to grow personally and professionally.
Will work under general guidance with some expectation of autonomy.
Has excellent verbal and written communication skills and strong attention to detail.
Has the ability to prioritize tasks and to delegate them when appropriate.
Acts with integrity, professionalism, and confidentiality.
Essential Functions of a Patient Scheduler
Answer incoming calls and make outgoing calls to complete appointment scheduling, cancellation, and confirmation requests.
Provides the first available appointment by matching patient preferences with specific scheduling guidelines.
Collects and coordinates accurate basic registration, demographic, and insurance information.
Processes multi-channel messages related to patient and physician requests.
Functions as a team member to organize and prioritize responsibilities to complete daily work assignments.
Works as part of a team to assist radiologists, technologists, co-workers, patients, and referring physician offices as needed.
Education and Experience
High School degree or equivalent
Minimum of 1 year of prior medical scheduling experience preferred.
High proficiency of PC systems, tools, and applications.
What We Offer
PTO for full-time employees
6 Observed Holidays
Medical, Dental, Vision, Life and other voluntary insurances for full-time employees
401(k) Retirement plan
Employee Assistance Progra
Rezolut University, a career pathways program to help further your career
$40k-70k yearly est. Auto-Apply 18d ago
Patient Scheduler
Rezolut
Scheduler job in Downey, CA
Sundays at Pomona (Wednesday through Sunday)
Rezolut Imaging is looking for a Patient Scheduler to join our team!
Who is Rezolut?
Rezolut is a national emerging platform of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide topnotch patient care partnered with innovative technology - to achieve better health outcomes.
Job Summary
The Patient Scheduler is responsible for delivering exceptional customer service/customer care by accurately scheduling appointments and responding to requests for information.
Our ideal teammate:
Is a self-directed learner who is willing to apply direct feedback and continuously and humbly self-assess in order to grow personally and professionally.
Will work under general guidance with some expectation of autonomy.
Has excellent verbal and written communication skills and strong attention to detail.
Has the ability to prioritize tasks and to delegate them when appropriate.
Acts with integrity, professionalism, and confidentiality.
Essential Functions of a Patient Scheduler
Answer incoming calls and make outgoing calls to complete appointment scheduling, cancellation, and confirmation requests.
Provides the first available appointment by matching patient preferences with specific scheduling guidelines.
Collects and coordinates accurate basic registration, demographic, and insurance information.
Processes multi-channel messages related to patient and physician requests.
Functions as a team member to organize and prioritize responsibilities to complete daily work assignments.
Works as part of a team to assist radiologists, technologists, co-workers, patients, and referring physician offices as needed.
Education and Experience
High School degree or equivalent
Minimum of 1 year of prior medical scheduling experience preferred.
High proficiency of PC systems, tools, and applications.
What We Offer
PTO for full-time employees
6 Observed Holidays
Medical, Dental, Vision, Life and other voluntary insurances for full-time employees
401(k) Retirement plan
Employee Assistance Progra
Rezolut University, a career pathways program to help further your career
$40k-70k yearly est. Auto-Apply 18d ago
Patient/Registration Schedulers
Kore1 4.1
Scheduler job in Duarte, CA
Specializing in creative and technical recruiting, KORE1 is committed to supporting top IT and Creative professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
Job Description
Patient Scheduling
1. Delivers quality customer service by answering incoming phone calls or contacting patients by phone to
determine exam time and schedule patient for PET/CT exam
2. Reviews screening form and verifies information to ensure accuracy
3. Update patient record in SMS Portal, including any notes necessary for the technologist, customer, or future
reference
4. Follows site-specific protocols and keeps protocol documentation up-to-date to ensure compliance
5. Obtains proper approval for schedule changes or cancellations as appropriate
Qualifications
Requirements:
Solid understanding of Medical Terminology
Scheduling experience
Experience with order entry and/or order transcription preferred
Strong registration experience
Epic experience a big plus
Additional Information
Requires Strong Registration and scheduling Experience working in hospital/ Managed care
$45k-62k yearly est. 4h ago
Manufacturing Scheduler
Trisearch
Scheduler job in Altadena, CA
Job Description
Scheduler - Manufacturing
Private owned manufacturing business proudly serving customers for over 80 years based in Adelanto, CA. As we continue to grow, we're seeking an operational leader to help us scale effectively while maintaining our strong culture.
Position Summary
The Scheduler position will be responsible for:
Order entry,
Order processing
Material coordination (inventory control forms) look ahead
Job scheduling (ghant charts)/Advance planning of jobs
Production ready job travelers and shop drwaings from office (order intake) to plant floor (build)
Will report to the Presdient and there will be no direct reports to start.
#LI-JW1
#LI-OnSite
$40k-70k yearly est. 21d ago
Finite Scheduler
Nutrawise Health & Beauty
Scheduler job in Irvine, CA
Full-time Description
Nutrawise Health & Beauty, a division of Jamieson Wellness is located in Irvine, California, and is a leading manufacturer of health and wellness supplements, including the award-winning line of youtheory products.
Our youtheory brand is widely distributed online and in club retail locations in the United States and Canada, with a growing global presence. As a part of Jamieson Wellness Inc., a leading global health and wellness company, and Canada's #1 VMS brand, our purpose is Inspiring Better Lives Every Day.
Overall Responsibilities
Plan and schedule production requirements ensuring customer requirements are delivered, inventory objectives are achieved and operational efficiencies are optimized. Contribute to continuous improvement in MRP development and achievement of supply chain objectives.
Requirements
Produce and issue production schedules for Packaging and Bulk production on a weekly deadline ensuring inventory position, operational efficiency and responsiveness to customer needs are prioritized
Finite scheduling of bulk/finished goods within agreed upon finite horizon
Ownership of production finite schedules (manufacturing/packaging schedule)
Analyze planned capacity versus actual yield information and implement advanced planning actions to ensure weekly schedules are reliable and MRP demand planning is accurate
Verify and ensure availability of materials required to meet production schedules on a daily basis by proactively analyzing and communicating regarding inventory position, lot expiration, quality status and materials movements
Understand complex bill of materials and how they impact multiple operational functions
Participate in planning and execution opportunities for new product launches
Complete special projects and initiatives as assigned and within the timeframes specified.
Working in compliance with the company's Health & Safety Policies/SOPs including but not limited to the Safety Responsibilities Procedure
Cross functional team member
Will comply with Good Manufacturing Practices in all GMP sensitive areas of Jamieson Laboratories Ltd. Facilities
Knowledge, Skills & Abilities Requirements
Post-secondary education, APICS or other professional development certification
Two (2) to four (4) years' experience in a Planning or inventory position, preferably in the consumer products industry
Demonstrated experience with an MRPII system and MS Office applications
Proven analytical and operational experience
Familiar with GMP, and the various practices of the food and pharmaceutical industry
Ability to produce reports and schedules in a timely and accurate manner
Strength in inter-personal, teamwork and communication skills
Experience in both short-term and advanced planning processes
Innovative, adaptable and motivated towards continuous improvement
Previous SAP experience preferred
Our Values
ACCOUNTABILITY: We do what we say. We take personal ownership for our work and actions and its impact on others and the business.
RESPECT: We do it together authentically and inclusively. We actively listen and engage each other, including diverse perspectives.
EXCELLENCE: We drive to high standard for product, people and planet. We challenge the status quo and bring forward innovative ideas in the continuous pursuit of quality.
AGILITY: We embrace change and act with flexibility. We welcome new ideas and feedback, swiftly incorporating them to improve our performance.
Benefits:
Competitive salary, including discretionary performance-bases bonuses
Health Benefits (medical, dental, vision)
Life Insurance
401(k) Matching
Flexible Spending Accounts
Employee Assistance Program
Vacation Time
Employee Recognition Programs
Learning & Development
Work/Life Balance
Fun Company Events
$45,200K - $67,800K DOE/ Hourly Position
Salary Description $45,200K - $67,800K DOE/ Hourly Position
$40k-70k yearly est. 60d+ ago
Patient and Donation Experience Advocate II
Onelegacy Brand 4.1
Scheduler job in Azusa, CA
Join Us in Transforming Lives Every Day
At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it's an opportunity to make a profound impact on countless lives.
This is the career in medicine that you never knew existed. An exciting and rewarding profession in the field of organ and tissue donation, where you can truly save lives and make a difference every day.
Job Type: Full-time, Exempt.
Work Hours: Forty-hour workweek. Must be available evenings, weekends and holidays, as required.
Work Setting: In-person
Location: Azusa, CA
Travel: The Patient and Donation Experience Advocate II is occasionally required to travel by personal auto or air to meeting sites and other locations.
Summary of Functions:
The Patient and Donation Experience Advocate II is responsible for reviewing, triaging, and managing all complaints received by OneLegacy, including those from donor families, hospitals, business partners, and OneLegacy staff. This role ensures that each complaint is appropriately assessed for risk, routed for timely resolution, and addressed with professionalism, sensitivity, compassion and integrity. The Patient and Donation Experience Advocate II develop clear and compassionate communications, and partners with internal stakeholders to coordinate investigations and corrective actions. Additionally, this role builds trust and works effectively with cross-functional teams to ensure follow-through on commitments and deadlines while promoting a culture of service excellence. The advocate helps identify and implement opportunities to improve satisfaction, optimize processes, and strengthen relationships across the continuum of patient and donor management.
This position requires strong skills in risk management, project management, documentation, organization, attention to detail, and stakeholder engagement to ensure that complaints are managed in a manner that protects organizational integrity, enhances relationships, and improves the donation and transplantation experience.
Duties & Responsibilities:
Essential Job Functions:
1. Receive and log all complaints from donor families, hospitals, business partners and OneLegacy staff.
2. Assess the nature, urgency, and potential risks of complaints, including legal, regulatory, reputational, or operational impacts.
3. Drawing on ability to empathize and look at situations from a variety of perspectives, creatively and effectively facilitate patient & donor experience while anticipating patient and family needs, taking into account various cultures, religions, and individual needs and balancing OneLegacy organizational operations and need.
4. Triage complaint to appropriate departments for follow-up based on severity and scope.
5. Serve as the initial point of contact and draft communications to respond to complaints in a professional and timely manner.
6. Maintain confidentiality and ensure compliance with HIPAA and all applicable patient privacy regulations.
Risk Assessment and Root Cause Analysis
1. Evaluate risks associated with each complaint and advise leadership on recommended actions.
2. Identify systemic risks, track and analyze recurring issues or trends.
3. Collaborate with the Director of Quality and other leaders to determine when immediate intervention is required.
4. Collaborate with internal teams to perform root cause analysis and recommend corrective/actions (CAPA) where needed.
5. Leverage quality tools (e.g., Pareto charts, Ishikawa diagrams, sampling plans) for investigations and reporting.
Investigation & Resolution Coordination
1. Develop action plans for complaint investigation and resolution in collaboration with internal teams.
2. Facilitate collaboration across clinical, operational, and administrative teams to ensure timely follow-up and closure.
3. Maintain accountability by monitoring deliverables, deadlines, and status updates.
4. Draft and review response letters, emails, or other correspondence to complainants to ensure accuracy, consistency, and tone alignment with OneLegacy's values.
Project and Stakeholder Management
1. Lead project management efforts related to complaint investigations, ensuring milestones and timelines are met.
2. Proactively manages complaint process and supports service recovery program.
3. Identify & manage opportunities to improve satisfaction, optimize processes, and strengthen relationships across the continuum of patient and donor management.
4. Facilitate regular check-ins with stakeholders to track progress and provide updates.
5. Escalate unresolved issues or barriers to leadership as needed.
Quality and Process Improvement
1. Maintain documentation of all complaints, investigations, and resolutions in alignment with OneLegacy policies and regulatory requirements.
2. Take an active role in improving patient and donation experience while providing creative solutions to unique challenges.
3. Develop and present metrics and reports on complaint volumes, categories, resolution times, and outcomes for leadership review.
4. Analyze complaint trends to identify opportunities for process improvement and staff training.
5. Partner with internal departments to identify & implement quality improvement opportunities based on complaint trends.
6. Collaborate with the Quality team to conduct targeted review of processes directly related to complaint investigations to ensure compliance and identify areas for improvement.
7. Support and promote a culture of continuous improvement, transparency, and accountability.
8. Additional duties as assigned.
Training and Documentation:
1. Support the development and delivery of training related to quality and compliance processes.
2. Using advocacy skills, managing patient and donation expectations and proactively educates and influences expected service behaviors with staff and physicians.
3. Educate staff on best practices for patient-centered communication, service excellence, and empathy in daily interactions.
4. Serve as a subject matter expert, author, or reviewer for policies, SOPs, and quality-related documents. Responsible for developing educational materials and policies that are patient and family centered.
5. Maintain complaint records in the electronic Quality Management System (eQMS).
Skills and Abilities:
1. Must have excellent verbal and written communication skills and interpersonal relationship skills including consultative and relationship management skills.
2. Demonstrated problem solving, critical thinking and investigative skills.
3. Must have strong interpersonal skills, including the ability to collaboratively work with all levels of management, staff, hospital personnel, vendors, and community members, on the phone and in person.
4. Ability to establish and maintain effective working relationships with physicians, managers, staff, volunteers, auxiliary member, community and volunteer organizations, media and general public.
5. Must have demonstrated quality skills and experience.
6. Must have demonstrated computer skills, including Microsoft Office applications, including Word, Excel, PowerPoint and Outlook.
7. Must have demonstrated technical writing skills.
8. Must have demonstrated ability to effectively deliver presentations and trainings.
9. Ability to assume responsibility without direct supervision, exercise initiative and judgment, and make decisions within the scope of assigned authority.
10. Must be able to effectively work independently and within a team.
11. Project Management experience with the ability to manage both time and priority constraints and to manage multiple priorities simultaneously.
12. Ability to maintain confidentiality of all information pertinent to donors, OneLegacy personnel matters and OneLegacy finances.
13. Flexibility and willingness to learn new tasks is required.
14. Knowledge of medical terminology.
Physical Environment/Working Conditions:
Location: The office is in Azusa, CA. The building is a non-smoking facility
Travel: The Patient and Donation Experience Advocate II is occasionally required to travel by personal auto or air to meeting sites and other locations
Work Hours: Forty-hour workweek. Must be available evenings, weekends and holidays, as required
Job Qualifications and Requirements:
Education: Bachelor's degree in healthcare administration, risk management, quality improvement, communications, psychology, counseling, human resources/personnel management, or healthcare related field
Experience: Minimum 3 years of experience in complaints management, patient experience, quality, risk management, customer service or related role in healthcare.
Strong project management and organizational skills, with ability to manage multiple priorities. Preferred experience with quality investigations, audit processes, or corrective action plan management. Familiarity with CMS, UNOS, and regulatory requirements related to organ procurement organizations. Preferred experience in organ donation, transplantation, or healthcare quality improvement. Handling patient or family concerns and conflict resolution in a healthcare environment is strongly preferred.
Skills: Excellent written and verbal communication skills, with demonstrated ability to draft professional, empathetic correspondence. Ability to assess and communicate risks effectively to stakeholders at all levels. Proficiency with Microsoft Office Suite and ability to learn complaint-tracking systems. Ability to remain calm under pressure and manage sensitive situations with integrity and professionalism.
Certification/License: Must have a valid California driver's license and maintain vehicle insurance that meets California minimum insurance coverage standards (or be able to obtain prior to hire. Preferred Certification in Quality, Risk Management, Patient Experience, or Project Management (e.g., CPHQ, CPPS, PMP).
Equipment: Reliable automotive transportation is required.
Salary Range: $70,000- $90,000
The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Benefits
Medical/Dental/Vision Plans -Employer pays 90% of premium cost for employee and their dependents
19 days of PTO
2 Floating Holidays
10 Holidays
Life Insurance
Supplemental Life Insurance
Wellness Plans
Employee Assistance Program
Pet Insurance
Gym Onsite
Mileage Reimbursement to applicable positions
Tuition Reimbursement
Employee Referral Program
403b Retirement Plan with an annual discretionary 8% Employer contribution
School Loan Forgiveness
$70k-90k yearly 18d ago
Radiology Diagnostic Scheduler/ Receptionist
Huckeye Health Services LLC
Scheduler job in Costa Mesa, CA
Radiology Diagnostic/ Receptionist needed in Costa Mesa, CA
Hourly Compensation: $22-$25/hr
Job Description: The Radiology Office Receptionist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.
Location: Hospital in Costa Mesa, CA ( 100% On site, no remote)
Required Job Qualifications:
1-3 years experience with radiology diagnostic testing scheduling experience - e.g. mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine.
- Health insurance verification knowledge
- Completed High School (Diploma or GED)
**PREFERRED: - Epic EMR experience.
Schedule: Monday to Friday 8:30am-5:00pm
Duration: 6 month with possible TTH
Please apply online and email ************************************* for more details
Call: ************
$22-25 hourly Easy Apply 5d ago
Service Scheduler ( Walnut )
Puragain Water
Scheduler job in Walnut, CA
Are you a logistics whiz with a knack for managing time and keeping things running smoothly? PurAgain Water is looking for a Service Dispatcher to join our team. This role is critical in ensuring our service technicians are efficiently dispatched and that our customers receive top -notch service.
What You'll Do:
• Manage service calls and dispatch technicians to resolve customer issues promptly.
• Utilize your strong understanding of local geography and traffic flow to optimize service routes.
• Ensure an 80% sit rate for service technicians by effectively scheduling and managing their daily tasks.
• Provide excellent customer service, keeping customers informed and satisfied.
• Use your logistics knowledge, whether from military, warehouse, or delivery experience, to keep operations running smoothly.
• Maintain and update the CRM system to ensure accurate records of all service calls and technician assignments.
• Handle time management with precision, ensuring that all service calls are addressed in a timely manner.
• Work closely with the service team, ensuring that everything runs like clockwork.
Requirements
What We're Looking For:
• Logistics Expertise: Experience in logistics, whether through military, warehouse, or delivery services like Uber or DoorDash, is highly valued.
• Local Knowledge: A deep understanding of the local area, ideally having lived here your whole life.
• Strong Computer Skills: Proficient in using CRM systems and other computer applications.
• Time Management: Excellent at juggling multiple tasks and ensuring they're completed efficiently.
• Customer Service: A natural at making customers feel valued and ensuring their needs are met.
Benefits
Why Join Us?
• Competitive $40k salary with room for growth.
• A supportive team environment where your skills are valued.
• The chance to play a key role in a company dedicated to providing high -quality water filtration services.
If you have a passion for logistics, great customer service skills, and a strong understanding of your local area, we'd love to hear from you!
$40k yearly 60d+ ago
Cardiac Rehab Coordinator
Ahmc Healthcare Inc. 4.0
Scheduler job in Anaheim, CA
This position involves extensive coordination, planning, and evaluating patients and community members with diagnosed heart failure or symptoms of heart failure. The Cardiac Rehab Coordinator will provide rounding onpatients hospitalized with diagnoses of CHF or potential for CHF or signs and symptoms thereof. The Cardiac Rehab Coordinator will gather information to ensure that the Core measures for quality for this patient diagnosisare achieved. The Cardiac Rehab Coordinator for Heart Failure will coordinate education for staff caring forpatients with heart failure and provide community education lectures. The Cardiac Rehab Coordinator willcommunicate effectively with physicians involved in the care of these patients. The Cardiac Rehab Coordinator will chair the Heart Failure multidisciplinary team. As needed plan and provide cardiac and pulmonaryrehabilitative care to the patient while assuring patient safety. Also responsible for conducting an individual needs assessment; planning, implementing and monitoring the patient's exercise prescription and risk-factor reduction plan. This treatment of care is aimed to improve both physical function, general well-being, and prognosis while promoting independent seif-management through education.
This position requires the full understanding and active participation in fulfilling the mission of Anaheim Regionai Medical Center. It is expected that the employee demonstrate behavior consistent with the core values of A.RMC.The employee shall support Anaheim Regional Medical Center's strategic plan and goals and direction of the performance improvement plan. The employee will also be expected to support all organizational expectationsinciuding, but not limited to; Customer Service, Patient's Rights, Confidentiality of Information, Environment of Care and MemorialCare initiatives.
Qualifications
EDUCATION/TRAINING/EXPERIENCERN from accredited nursing program preferred3 years clinica! health care or health education experience preferred Effective oral and written communication skills Demonstrates ability to provide individual and large group counseling sessions Experience in cardiology nursing Experience with data collection BLSLICENSES/CERTIFICATIONSCurrent CA RN license preferred
$64k-81k yearly est. Auto-Apply 35d ago
Loan Registration Specialist
Collabera 4.5
Scheduler job in Pasadena, CA
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Contract Duration: 5 months
Pay rate: $17/hr
Ability to clearly read, understand and interpret loan documents. Thorough knowledge of loan accounting/reconciliation of general ledger debits and credits, including research and clearing exceptions on processed transactions. Research and resolve differences on various systems (i.e. interest discrepancies, DDA, wire transfer discrepancies, etc.). Handles a variety of functions (multi-tasking) and/or transactions, including priorities that require immediate attention. Produces error free work. Enters and verifies numeric data from a variety of sources, paper-based and/or electronic, into the loan system of record. Perform miscellaneous duties as assigned. Works under general supervision; typically reports to a supervisor or manager. An expected degree of creativity and latitude is required. Relies on experiences and judgment to plan and accomplish goals to perform a variety of tasks.
Qualifications
Effective communication skills (listening, verbal and written)
Proficient computer skills utilizing mainframe and PC software packages; strong systems orientation
Intermediate accounting skills; excellent teamwork, organization, and admin skills
Multi-tasking, possesses a high degree of attention to detail
Working knowledge of MS Excel, Word, Power-Point with dual screens
Requires at a minimum, a high school diploma or its equivalent, with a minimum of three (3) years of experience in the field of loan administrator/loan processor
Additional Information
To know more about this position, please contact:
Laidiza Gumera
************
*******************************
$17 hourly Easy Apply 4h ago
Appointment Scheduler
Northeast Community Clinic 3.6
Scheduler job in Alhambra, CA
Manages clinic calendars to ensure patient appointments are scheduled in an efficient and productive manner, providing excellent customer service. Responsible for operating a multi-line switchboard, operates in house paging system in a professional manner and maintains a general information center for the facility.
Schedule:
Flexible, may require some evening and weekends
Primarily rotating schedules: 7:30AM - 4:30PM/ 8:00AM - 5:00PM / 8:30AM - 5:30PM
Primary Duties and Responsibilities
Work in practice management system database calendar for clinic site
Accept and confirm patient appointments over the telephone
Conduct outbound phone calls for follow-up appointments and reminder patient appointments
Conduct patient care surveys for patient care reports
Documents and reports patient complaints and grievances to supervisor for appropriate corrective action plan
Update and maintain logs of patient phone calls and appointments
Other duties as designated by Clinic Manager or Operations Director
Secondary Duties and Responsibilities
Answers telephone, take messages, schedule appointments and provide general agency and/or program information
Log calls for different departments
Open and distribute mail accordingly.
Qualifications
Minimum Requirements
Microsoft Office (Word, Excel, Outlook)
Excellent Communication Skills
Excellent Customer Service
Bilingual English/Spanish required
Ability to work as a team player and work independently
Reliable transportation
Must be able to travel from facility to facility
This position requires 10 % travel outside the local area.
Required Education/Experience and/or Licensure/Certifications
Medical Administrative Assistant Diploma High School Diploma and/or GED equivalent preferred, but not required.
1 Year minimum customer service experience, preferably in a medical setting
Commitment to goals and philosophy of Northeast Community Clinic
Valid State Identification
Physical Requirements and Working Conditions
OSHA Category 3 Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment.
The work is majority of the time sedentary in nature.
The employee is regularly required to communicate, frequently required to use repetitive motions, move, remain stationary, regularly push, pull and lift up to 20 pounds and occasionally push, pull and lift up to 40 pounds.
Must possess mobility to work in a standard office/clinic setting (in some cases both settings) and to use standard office/clinic equipment, including a computer, stamina to maintain attention to detail despite interruptions, read printed materials and use a computer, and communicate in person and over the telephone.
$32k-39k yearly est. 15d ago
Patient Experience Specialist
East Valley Community Health Center, Inc. 3.7
Scheduler job in Pomona, CA
Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) who's services include providing personalized, affordable, high-quality medical, dental, vision and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs. Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations. East Valley serves the health care needs of uninsured and underserved individuals and families throughout our 8 health center locations.
Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities.
Position Purpose:
The Patient Experience Specialist position will ensure our patients receive highly empathetic and satisfactory healthcare service. Serving as liaison with clinical operations to understand needs, facilitate improvements and lead to engagements that are optimal for both the patient and East Valley. Providing a strong dedication to service recovery and patient retention. Providing patient support to optimize their healthcare journey with East Valley Community Health Center.
Position Responsibilities and Functions:
Manage, review and ensure service recovery with East Valley's digital platform patient experience submissions and/or reviews
Responds to and communicates each unsatisfactory patient experience submission and review to the appropriate clinic manager and team members
Assesses patient or family questions and concerns and develops a plan to address needs
Interacts with patients/families/customers and utilizes feedback to improve and reinforce satisfaction
Collects data about patient care problems, prepares reports, analyzes trends, and reports information to appropriate departments for action
Collaborates with clinical and administrative colleagues for a stronger understanding of internal policies and procedures, to ensure feedback, complaints, and concerns are addressed
Collaborates with Risk Management when identifying patient issues that may put East Valley at risk
Provide constructive feedback and raise awareness of the patient experience to facilitate improvement and cultural change
Inspire and coach others to design and deliver the perfect experience to patient
Maintains patient confidentiality and privacy in all matters and fosters the same in others. Responsible for complying with HIPPA standards
Position Requirements and Qualification:
Bachelor's degree in public health, business administration, or related field of study preferred
2+ years in patient experience/service excellence/customer service
Use of excellent verbal and written communication skills to formulate appropriate responses
Represents the ability to be empathetic and provide problem solving techniques
Strong time-management, organization, and prioritization skills with the ability to multitask and meet multiple concurrent deadlines.
Strong process orientation, efficiency, collaboration, candor, openness and results oriented
Proficient in the use of personal computers, Microsoft Office 365 (including Outlook, Excel, Word, spreadsheets)
Comfortable working with diverse populations
Valid California Driver's License, reliable automobile, and proof of auto insurance
Bilingual English and Spanish (read, write, speak)
East Valley offers a competitive salary, excellent benefits to include: medical, dental, vision, and defined contribution retirement plan. You will also enjoy work-life balance with paid time off and paid holidays throughout the year.
Principals only. Recruiters, please do not contact this job posting.
EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
$38k-46k yearly est. Auto-Apply 60d+ ago
Scheduler
Surgery Partners 4.6
Scheduler job in Laguna Hills, CA
JOB TITLE: Scheduler GENERAL SUMMARY OF DUTIES: Responsible for scheduling 30-50 cases per day and will liaise with a number of referring doctors' offices. He/She will be an integral part of our Front Desk Team and will be valued as a key member of our organization.
SUPERVISION RECEIVED: Office Manager
ESSENTIAL FUNCTIONS:
* Counseling patients and scheduling surgeries for multiple physicians.
* Schedule surgeries and work with primary care physicians on a daily basis to ensure each patient has their history and physicals completed prior to surgery.
* Complete all necessary paperwork for each procedure on the physicians' schedule.
* Precertify any procedures on the schedule that require pre-certification.
* Must be capable of multi-tasking and working with a diverse patient population.
* Provide back up support for the Front Office as needed.
* Other duties as needed.
EDUCATION/EXPERIENCE:
* High School
* 2 years of previous experience scheduling appointments and/or surgeries
* Experience with insurance
KNOWLEDGE:
* Knowledge of clinic policies and procedures.
* Knowledge of managed care contracts and utilization.
* Knowledge of computer systems, programs and spreadsheet applications.
* Knowledge of medical terminology and be familiar with scheduling software.
SKILLS:
* Skill in gathering and reporting claim information.
* Skill in solving utilization problems.
* Skill in written and verbal communication and customer relations.
* Experience in a medical office as a scheduler.
* Fast and accurate data entry.
* Service oriented, patient demeanor.
* Ability to multi-task, manage time effectively, and deliver results.
* Strict attention to detail.
* Intermediate computer skills and knowledge of Microsoft Office.
ABILITIES:
* Ability to work effectively with medical staff and external agencies.
* Ability to identify, analyze and solve problems.
* Ability to deal courteously and professionally with internal and external customers.
* Ability to provide excellent customer service.
PHYSICAL/MENTAL DEMANDS: Requires sitting and standing associated with a normal office environment.
ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with much telephone work. Occasional evening or weekend work.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
$37k-48k yearly est. 40d ago
Appointment Scheduler
Northeast Community Clinics 3.6
Scheduler job in Alhambra, CA
Manages clinic calendars to ensure patient appointments are scheduled in an efficient and productive manner, providing excellent customer service. Responsible for operating a multi-line switchboard, operates in house paging system in a professional manner and maintains a general information center for the facility.
Schedule:
* Flexible, may require some evening and weekends
* Primarily rotating schedules: 7:30AM - 4:30PM/ 8:00AM - 5:00PM / 8:30AM - 5:30PM
Primary Duties and Responsibilities
* Work in practice management system database calendar for clinic site
* Accept and confirm patient appointments over the telephone
* Conduct outbound phone calls for follow-up appointments and reminder patient appointments
* Conduct patient care surveys for patient care reports
* Documents and reports patient complaints and grievances to supervisor for appropriate corrective action plan
* Update and maintain logs of patient phone calls and appointments
* Other duties as designated by Clinic Manager or Operations Director
Secondary Duties and Responsibilities
* Answers telephone, take messages, schedule appointments and provide general agency and/or program information
* Log calls for different departments
* Open and distribute mail accordingly.
How much does a scheduler earn in San Bernardino, CA?
The average scheduler in San Bernardino, CA earns between $31,000 and $90,000 annually. This compares to the national average scheduler range of $23,000 to $68,000.
Average scheduler salary in San Bernardino, CA
$53,000
What are the biggest employers of Schedulers in San Bernardino, CA?
The biggest employers of Schedulers in San Bernardino, CA are: