FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within!
Hours:Thursday - Saturday 8:00 am-6:30 pm
and healthcare setting, up to date immunizations are required.
We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.
AtFirstsourceSolutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.
Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process.
AtFirstsourceSolutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options.
OurFirstsourceSolutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients.
Join our team and make a difference!
The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.
Essential Duties and Responsibilities:
* Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
* Screen those patients that are referred to Firstsourcefor State, County and/or Federal eligibility assistance programs.
* Initiate the application process bedside when possible.
* Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
* Introduces the patients to Firstsourceservices and informs them that we will be contacting them on a regular basis about their progress.
* Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
* Records all patient information on the designated in-house screening sheet.
* Document the results of the screening in the onsite tracking tool and hospital computer system.
* Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
* Reviews system for available information for each outpatient account identified as self-pay.
* Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
* Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
* Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
* Other Duties as assigned or required by client contract
Additional Duties and Responsibilities:
* Maintain a positive working relationship with the hospital staff of all levels and departments.
* Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
* Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
* Keep an accurate log of accounts referred each day.
* Meet specified goals and objectives as assigned by management on a regular basis.
* Maintain confidentiality of account information at all times.
* Maintain a neat and orderly workstation.
* Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
* Maintain awareness of and actively participate in the Corporate Compliance Program.
Educational/Vocational/Previous Experience Recommendations:
* High School Diploma or equivalent required.
* 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
* Previous customer service experience preferred.
* Must have basic computer skills.
Working Conditions:
* Must be able to walk, sit, and stand for extended periods of time.
* Dress code and other policies may be different at each healthcare facility.
* Working on holidays or odd hours may be required at times.
Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
$32k-39k yearly est. 3d ago
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Appointment Scheduler
Summit Orthopedic 4.4
Scheduler job in Woodbury, MN
At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment.
The Appointment Scheduler will be responsible for registering and scheduling inpatient and outpatient procedures and surgical appointments for patients, clinics, physicians, and staff in a courteous and efficient manner. Customer and quality service are the main objectives.
This is a full-time Appointment Scheduler opportunity based at our Corporate Office in Woodbury, MN. Monday - Friday schedule of 7:30 AM to 4:00 PM (subject to change). This role will also be cross trained in some switchboard and clinic navigator duties in addition to the scheduling role.
* Serve as the front line of communication to patients by answering incoming phone calls and providing a high level of customer service.
* Review existing patient personal and insurance information for accuracy and completeness.
* Register new patients by obtaining personal demographics, insurance information, and verifying insurance eligibility.
* Search appointment schedules for the physician, location, date, and time that most closely meet the patient's need.
* Schedule and confirm patient appointments.
* Work with physician teams and/or triage patient issues to determine the need for same day appointments.
* Coordinate an interpreter for deaf or non-English speaking patients.
* Follow all appointment scheduling protocols established by the physician teams.
* Reschedule all patients that have been scheduled on days that become blocked out.
* Determine when to initiate communication with other departments/clinic teams/customers to resolve issues.
* Take and respond to patient complaints regarding appointment scheduling and route all others as appropriate.
* Identify and communicate errors on patient accounts to appropriate departments or members of management.
* Perform other related duties and special projects as assigned.
Summit's hiring range for this position is $18.77 to $23.46 per hour The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity.
Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1100+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.
Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.
$18.8-23.5 hourly 2d ago
Scheduling Specialist
Radiology Partners 4.3
Scheduler job in Alexandria, MN
RAYUS now offers DailyPay! Work today, get paid today!
is $18.00-$22.31 based on direct and relevant experience.
RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be rresponsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working Monday-Friday 8:45am-5:15pm, with rotating shifts every 9th weekend and 1 holiday every 2 years.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and team members
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only
(10%) Insurance Activities
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned
$29k-33k yearly est. 1d ago
Gynecology Oncology Surgery Scheduling Specialist
Healthpartners 4.2
Scheduler job in Saint Paul, MN
Regions Cancer Center is seeking a scheduling specialist with strong organizational and customer service skills to join our team. This role secures necessary patient information relating to the scheduling and/or processing of surgical procedures in Gynecology Oncology. Schedules surgeries and performs required procedures including documentation. Complies with all applicable state and federal regulations. Coordinates information provided for business services functions including CPT-4 and ICD-10 coding. This position also participates in the broader Oncology department scheduling, reception, and checking in and out of patients.
Work Schedule:
0800-1700 Monday-Friday.
Weekend rotation approximately once every 12-14 weeks.
Weekend hours:
Sat - 0800-1200
Sun - 0800-1200
Required Qualifications:
2 or more years related experience in a health care environment.
$30k-36k yearly est. Auto-Apply 5d ago
Scheduling and Arrival Specialist I - SPC
Children International 4.7
Scheduler job in Omaha, NE
At Children's Nebraska, our mission is to improve the life of every child through exceptional care, advocacy, research and education. As the state's only full-service pediatric healthcare center, we provide comprehensive, holistic care to our patients and families-from primary and specialty care to behavioral health services and everything in between. Dedicated to a People First culture, we foster an environment with joy, belonging, wellbeing, learning and growth. Turn your passion into purpose and make a difference where it matters most.
A Brief Overview
The Welcome Specialist is an ambassador for patients and visitors, proactively creating personalized experiences at the beginning of their visit to our clinic. The Welcome Specialist will facilitate patient arrival through check-in/check-out, support a play-oriented waiting space with coloring books, and other age-appropriate entertainment options are available and safe, and culminating in exceptionally memorable experience to our patients and families. This role circulates in the waiting space, physically interacting with patients and families through empathetic engagement. Also, ensures the usage of digital arrival tools and facilitate families' activation of Children's Connect as needed. Follow up care scheduling is another task to ensure patients and families experience Children's Nebraska as a seamless partner in their healthcare journey. The Welcome Specialist is fully empowered to make the patient and family's experience extraordinary.
Essential Functions
Patient Check-In • Greet and assist patients upon arrival, ensuring a welcoming and efficient check-in experience using provided hardware. • Guide patients on using self-registration kiosks, aiding those who need help navigating the registration process. • If unable to utilize Kiosk, complete the expedited registration process and connect to the registration team as needed. • Collect co-pays and needed documents such as consents or clinical questionnaires • Coordinate and assist families completing patient questionnaires to the degree the patient/family requires problem solving and report kiosk-related issues to Leadership and the technical support team for timely resolution. • Escort and support wayfinding for patients/families to the next location of care.
Customer Service • Serve as a primary point of contact in the waiting space, addressing patient inquiries and providing directions or information as needed. • Supporting the play environment within the waiting space, including disinfecting shared devices/toys. • Resolve patient concerns and issues in a prompt and courteous manner or escalate to the appropriate team member as needed. • Support a positive patient experience by maintaining a clean, organized, and welcoming front desk area. • Activate Children's Connect for any patients/families without an account.
Point-of-Care Scheduling • Manage point-of-care scheduling by coordinating follow-up appointments as directed by healthcare providers. • Ensure accurate appointment scheduling and work closely with clinical staff to meet patients' scheduling needs. • Provide patients with information on upcoming appointments, procedures, and any preparation requirements.
Administrative Support • Maintain confidentiality of patient information and adhere to HIPAA regulations and hospital policies. • Perform general administrative tasks, such as answering phones when at the desk, handling mail, and supporting department initiatives. • Actively participate in team meetings and contribute to process improvement initiatives to enhance service quality.
Education Qualifications
High School Diploma High school diploma or equivalent Preferred
Experience Qualifications
Customer service or reception experience Preferred
Skills and Abilities
Strong communication, organizational, and problem-solving skills, with attention to detail.
Basic technical skills to assist with various patient needs.
Pursues making great experiences extraordinary.
Be proactive and creative in creating personalized connections to patients and their families.
Strong interpersonal and customer service skills, with a patient-centered approach.
A desire to care greatly for children,
Ability to handle sensitive patient information and maintain confidentiality.
Excellent organizational skills and attention to detail.
Ability to manage multiple tasks efficiently in a fast-paced environment.
Licenses and Certifications
Bilingual skills preferred; candidates must pass a bilingual proficiency test to qualify for bilingual pay. Preferred
Children's is an equal opportunity employer, embracing and valuing the unique strengths and differences of people. We cultivate an inclusive environment of respect and trust where we all belong. We do not discriminate based on race, ethnicity, age, gender identity, religion, disability, veteran status, or any other protected characteristic.
$31k-36k yearly est. Auto-Apply 1d ago
Appointment Scheduler
Minnesota Urology P.A
Scheduler job in Minneapolis, MN
Job Description
Join our dynamic team at Minnesota Urology, Plymouth MN, as a Full-Time Appointment Scheduler! This onsite role offers the perfect opportunity to enhance your career while making a meaningful impact on patients' lives. You'll be the first point of contact for clients, ensuring smooth scheduling processes that elevate customer experience.
At MNU we share the value of transparency and enable this during our recruiting process. We believe it's important to share the compensation range to best understand the full opportunity of a role! We select our initial range based on reliable compensation survey data. Other factors we consider in setting the specific pay for an individual will generally include, among other things, experience, specialized skills, work location, and internal equity to provide competitive offers. The range stated below is a starting point of the compensation conversation, we'd like to hear what your compensation expectations are too!
With a minimum starting pay of $18.80 per hour up to $23.50 per hour based on direct appointment scheduling experience in healthcare, you'll be rewarded for your hard work and dedication. Collaborate closely with a supportive team focused on problem-solving and empathy, fostering a professional environment that truly cares about its clients. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, Short Term Disability, Long Term Disability, and Uniform reimbursement. Take the next step in your career journey where your contributions matter, and help us maintain our commitment to customer-centric care!
What does a Appointment Scheduler do?
As a Full-Time Appointment Scheduler at Minnesota Urology P.A., you will play a crucial role in efficiently and effectively scheduling patients for a range of vital services, including office visits, laboratory tests, and radiology appointments. Serving as the key liaison between patients, clinics, and hospitals, you will ensure seamless communication and coordination, enhancing the overall patient experience. Your organizational skills will be critical in managing appointment logistics, helping to streamline operations and contribute to our mission of providing exceptional customer-centric care.
Join us in making a positive difference in the lives of our patients while working in a professional and supportive environment.
What we're looking for in a Appointment Scheduler
To excel as a Full-Time Appointment Scheduler at Minnesota Urology, you will need a solid foundation in both technical and interpersonal skills. A high school diploma or GED is required, along with a minimum of two years of appointment scheduling experience, preferably in a medical office setting. Proficiency in medical terminology is essential to facilitate effective communication with patients and healthcare providers. Familiarity with insurance processes is preferred, as this knowledge will help you navigate patient inquiries and scheduling efficiently. While experience with current EMR systems is advantageous, we are willing to provide training for the right candidate.
Exceptional organizational abilities, attention to detail, and strong communication skills will be vital in ensuring a smooth and empathetic patient experience in our customer-focused environment.
Knowledge and skills required for the position are:
High school diploma/GED
Minimum two years of appointment scheduling preferably in a medical office environment. Medical terminology knowledge required
Experience with insurances preferred. Experience or knowledge of current EMR systems preferred but will train.
Join us!
Applying for this position is a walk in the park if you feel it's a good fit for you. Best of luck!
Minnesota Urology does not discriminate against applicants on the basis of their race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission.
Job Posted by ApplicantPro
$18.8-23.5 hourly 7d ago
Patient Relationship Coordinator
Lmmc
Scheduler job in Dakota Dunes, SD
JOB TITLE: Front Desk Coordinator (PRC)
EMPLOYER: Limitless Male Medical
DEPARTMENT: Front Office
REPORTS TO: Clinic Manager
WHY LIMITLESS MALE?
Limitless Male is a fast-growing, unique, and team-oriented company that loves to take care of our employees AND our patients. If you are looking to be surrounded by excellence, to be inspired by your peers, to help make a difference, and laughing the whole time… then we need to talk! We also pride ourselves in offering many benefits including health insurance, Limitless Male branded clothing, discounts, a great culture, and more! This is a place you can come in and help men of all walks of life achieve their goals and simply be the best version of themselves.
ABOUT THE ORGANIZATION:
What is Limitless Male? We are a men's health clinic where every day, we open the doors to invite men of all ages to change their lives and get back in the game by becoming better husbands, fathers, and co-workers. We do it through various avenues of testosterone replacement, peptides, wave therapies, and many other ancillary products to help men feel their best!
SUMMARY:
Our company is looking for a?Patient Relationship Coordinator to help provide?day-to-day support to ensure optimal patient experience and clinic flow. This position is the first face our patients see upon arrival and?the last person they see on their way out the door. We want someone with a positive attitude and the ability to increase our overall patient experience!?
Schedule:
Mon: 7a-6p, Tues: 7a-noon, Thurs: 8a-5p, Fri: 7a-2p (30 hours)
DUTIES AND RESPONSIBILITIES
Must be a professional leader who drives a positive culture and a patient first mentality in all clinics as well as champions the Limitless brand.
Work to safely provide patients with an excellent experience with each visit.
Learn and master the scheduling software to ensure optimal patient flow.
Ability to work with computer programs such as an EMR, RXNT, and Quest
Schedule patient leads as received?by utilizing many different communication channels such as phone/email/text.
Collection of unpaid invoices.
Responsible for ensuring the maintenance, security, and confidentiality of all patient information, records, and data.
Performs other related duties as assigned.
Requirements
QUALIFICATIONS:
Exceptional people skills and communication skills
Leadership and Management skills
Detail oriented
Works well in a fast paced always changing environment
Able to multi-task between all clinics
Computer skills required: CRM, Human Resource Systems, Inventory Software, and Microsoft Office Suite.
The above is intended to describe the general content of and requirements for the performance of this job.? It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.? Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
.
BENEFITS:
At Limitless Male Medical, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:
Competitive salaries and benefits
Opportunities for growth and development
PTO accrual
Health, Vision, and Dental Available with HSA & FSA options
Employee appreciation and recognition
401K option
Limitless male clothing discounts
Company paid LTD & employee life?insurance
Employee discounts on treatments, supplements and products
$26k-34k yearly est. 5d ago
Specialist I, Scheduling, Patient Access-Central Scheduling-Full time days
Regional Health Services of Howard County 4.7
Scheduler job in Davenport, IA
At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well. MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety.
Join the MercyOne Family! We are looking to hire a Specialist I
Purpose:
Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization's strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Note: "patients" refers to patients, clients, residents, participants, customers, members
Work Focus:
Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Work hours:
Monday-Friday 08:00-1730
Occasional Weekends (either Saturday or Sunday)
Functional Role:
Specialist I Must possess a comprehensive knowledge of financial clearance and insurance verification processes with two (2) years of financial clearance experience in an acute care setting. Responsible for all pre-service account's financial clearance and collection prior to the date of service Obtains and verifies accurate insurance information, benefit validation, authorization, and preservice collections. Begins the overall patient experience and initiates the billing process for any services provided by the hospital.
Minimum Qualifications:
* High School Diploma or equivalent.
* Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access.
* National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis | Stronger. Together. As One!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
$28k-32k yearly est. 60d+ ago
Medical Appointment Scheduler
Midwest Ear, Nose & Throat Specialists
Scheduler job in Saint Paul, MN
Job DescriptionDescription:
Do you want to share your passion for healthcare? Are you looking for your next challenge? Join us in partnering with our patients to improve well-being through comprehensive high-value healthcare.
This is an amazing opportunity to contribute to a growing organization and utilize your skills in multiple specialty areas including ENT, Audiology and Allergy & Asthma. Your role as a Medical Appointment Scheduler will allow you to serve the community, simplify healthcare, and help to provide creative solutions to ensure a world class experience. You'll join a creative and passionate team of physicians and clinical staff. This role offers plenty of opportunity to grow your skills and expand your knowledge in healthcare!
RESPONSIBILITIES
Responsible for answering phone calls and scheduling all physician and provider appointments accurately and efficiently
Responsible for a friendly greeting and beginning the registration process
Responsible for routing calls to the appropriate person when necessary
Obtain and enter current demographic and insurance information accurately and update as necessary
Responsible for rescheduling appointments when a physician schedule changes as well as maintaining efficient and accurate provider schedules
Communication with interpreter services and accompany appointments
Manage schedules to adjust when necessary
Other duties as assigned
Requirements:
BASIC QUALIFICATIONS
High School Diploma or equivalent
1 year customer service or reception experience
Must be located in Minnesota or Wisconsin
Valid Driver's License
PREFERRED QUALIFICATIONS
Experience in a medical office environment
Knowledge of electronic medical records systems
Additional Information
While this role offers remote opportunities, onsite work at our Administrative office in Woodbury, MN is required during onboarding.
Midwest Culture
Here at Midwest ENT, we are committed to respecting every person, acting with integrity, and owning our outlook. We provide our employees with a comfortable and productive work environment that is patient focused, and relationship based. We take responsibility for reinforcing the strength, health, and safety of the communities in which we work and live.
Mentorship & Career Growth
Our team is dedicated to supporting and empowering new team members. Our team has a wide range of experience levels and tenures. We are focused on building an environment that supports knowledge sharing and mentorship.
Work/Life Balance
Our team puts a high value on work-life balance. We believe finding the right balance between your personal and professional life is important. We offer a Monday-Friday schedule. Our business hours are from 8am-5pm. We also provide paid holidays and PTO on an accrual basis. All employees are also provided a paid personal health day. Midwest offers flexibility with full-time or part-time employment.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
The Patient Access Specialist plays a vital role in creating a positive first impression for patients. This position supports patients throughout the scheduling and pre-admission process by coordinating appointments, completing pre-registrations, and securing authorizations with accuracy and care. The Specialist confidently explains financial obligations, connects patients with appropriate resources for assistance, and ensures a smooth and supportive experience. The Patient Access Specialist coordinates and sequences exams across multiple departments using advanced scheduling systems, contributing to efficient patient flow. This position provides the essential foundation for accurate medical records, billing, and collections, directly supporting high-quality patient care and organizational success.
Essential Functions
Proficiency with hospital registration and ancillary computer systems. Know how to register the patient, verify their insurance, check eligibility, determine benefits, scan and retrieve documents in the imaging system. Must know how to take payments and print receipts etc.
Compliance with government regulations as follows:
Health Insurance Portability and Accountability Act (HIPAA).
Emergency Medical Treatment and Active Labor Act (EMTALA).
Consent for Treatment (General Consent).
Patient Rights and Responsibilities.
Medicare Important Message.
Notice of Privacy Practices.
Medicare Secondary Payer Questionnaire (MSPQ).
Be able to give excellent customer service to both patients and fellow employees, even in adverse situations. Skills must include empathy and compassion.
Receives and directs visitors.
Assists patients.
Works effectively and with flexibility with other employees in fast-paced environment.
Start conversations regarding patient financial obligations, financial assistance and payment plans. Works closely with financial counselor and/or patient accounts staff.
Basic understanding of the Revenue Cycle, including registration, scheduling, referrals, authorizations, benefits and eligibility.
Answer telephone using proper phone etiquette and relay messages.
Maintain thorough understanding of various types of payers, and financial class, as well as primary vs. secondary.
Complete insurance eligibility and benefit verification for all available payers using electronic transactions when available and telephone contacts when required.
Understand all expected job outcomes and display personal accountability at all times in order to meet all commitments.
Attention to detail and accuracy and achieve outcomes consistent with the specific job requirements.
Attends and participates in departmental meetings, in-services, and/or seminars. Attends and participates in 100% mandatory meetings. Completion of Care Learning on yearly basis.
Performs other related duties as assigned.
Competencies
Knowledge in Microsoft Excel, Word and internet.
Knowledge in general office procedures.
Qualifications
Education:
High school diploma or equivalent required.
One year certificate from college or technical school preferred.
Experience:
Prior experience in a business office or customer service setting required.
Knowledge of medical terminology preferred.
Must be willing to participate in a Certified Healthcare Access Associate (CHAA) certification within a year from date of hire.
$28k-32k yearly est. 7d ago
Surgery Scheduling Specialist
Monumenthealth
Scheduler job in Rapid City, SD
Current Employees:
If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.
Primary Location
Rapid City, SD USA
Department
RCH Recovery Room
Scheduled Weekly Hours
40
Starting Pay Rate Range
$16.57 - $20.71
(Determined by the knowledge, skills, and experience of the applicant.)
Job Summary
Provides positive and professional environment for the patient. Serves as the primary appointment scheduler to ensure effective customer service according to Monument Health standards. Assist the nursing staff in providing efficient, effective and safe patient care specific to diagnosis and age of patient served, utilizing communication, and clerical skills. The care is provided under the direction of the nurse in accordance with accepted hospital standards, policies, unit specific competencies and the South Dakota Nurse Practice Act.
Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:
*Supportive work culture
*Medical, Vision and Dental Coverage
*Retirement Plans, Health Savings Account, and Flexible Spending Account
*Instant pay is available for qualifying positions
*Paid Time Off Accrual Bank
*Opportunities for growth and advancement
*Tuition assistance/reimbursement
*Excellent pay differentials on qualifying positions
*Flexible scheduling
Job Description
Essential Functions:
Recognizes emergency situations, assists with notification and direction of personnel, and initiates appropriate responses.
Communicates the need for preauthorization for exams prior to completion of exam scheduling.
Communicates with clients to ensure exam times are acceptable, requirements for exams are understood, and checks for resource conflicts.
Documents changes in scheduled exams and patient demographics in the appropriate systems.
Ensures all orders placed in the system meet the time frame requested by the provider ordering the exam.
Acts as a resource for scheduling issues and new employees.
Arranges the schedule if cases cancel or add-ons occur so that the rooms will be well utilized.
Completes all assigned clerical activities.
Contributes to patient care; i.e. specimens to lab, blood to unit, cleaning carts and placing clean linens, clean OR's) in accordance with unit guidelines.
Contributes to the permanent document of patient data.
Able to prioritize physician's orders and initiate appropriate action in a timely manner.
Accurately transcribes physician's orders.
Acts as a receptionist and participates in admission, discharge, and transfer of patients.
Uses excellent customer service skills with all communications with all customers; i.e. all members of the perioperative team, providers, patient/family, all MH caregivers.
Utilizes sound judgment in the reporting of data and in the provision of patient care.
All other duties as assigned.
Additional Requirements
Required:
Education - High School Diploma/GED Equivalent
Preferred:
Experience - 1+ years of Healthcare Experience
Physical Requirements:
Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Job Category
Revenue Cycle
Job Family
Registration and Scheduling
Shift
Employee Type
Regular
10 Monument Health Rapid City Hospital, Inc.
Make a difference.
Every day.
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
$16.6-20.7 hourly Auto-Apply 60d+ ago
Surgery Scheduling Specialist
Monument Health Rapid City Hospital
Scheduler job in Rapid City, SD
Current Employees:
If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.
Primary Location
Rapid City, SD USA
Department
RCH Recovery Room
Scheduled Weekly Hours
40
Starting Pay Rate Range
$16.57 - $20.71
(Determined by the knowledge, skills, and experience of the applicant.)
Job Summary
Provides positive and professional environment for the patient. Serves as the primary appointment scheduler to ensure effective customer service according to Monument Health standards. Assist the nursing staff in providing efficient, effective and safe patient care specific to diagnosis and age of patient served, utilizing communication, and clerical skills. The care is provided under the direction of the nurse in accordance with accepted hospital standards, policies, unit specific competencies and the South Dakota Nurse Practice Act.
Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:
*Supportive work culture
*Medical, Vision and Dental Coverage
*Retirement Plans, Health Savings Account, and Flexible Spending Account
*Instant pay is available for qualifying positions
*Paid Time Off Accrual Bank
*Opportunities for growth and advancement
*Tuition assistance/reimbursement
*Excellent pay differentials on qualifying positions
*Flexible scheduling
Job Description
Essential Functions:
Recognizes emergency situations, assists with notification and direction of personnel, and initiates appropriate responses.
Communicates the need for preauthorization for exams prior to completion of exam scheduling.
Communicates with clients to ensure exam times are acceptable, requirements for exams are understood, and checks for resource conflicts.
Documents changes in scheduled exams and patient demographics in the appropriate systems.
Ensures all orders placed in the system meet the time frame requested by the provider ordering the exam.
Acts as a resource for scheduling issues and new employees.
Arranges the schedule if cases cancel or add-ons occur so that the rooms will be well utilized.
Completes all assigned clerical activities.
Contributes to patient care; i.e. specimens to lab, blood to unit, cleaning carts and placing clean linens, clean OR's) in accordance with unit guidelines.
Contributes to the permanent document of patient data.
Able to prioritize physician's orders and initiate appropriate action in a timely manner.
Accurately transcribes physician's orders.
Acts as a receptionist and participates in admission, discharge, and transfer of patients.
Uses excellent customer service skills with all communications with all customers; i.e. all members of the perioperative team, providers, patient/family, all MH caregivers.
Utilizes sound judgment in the reporting of data and in the provision of patient care.
All other duties as assigned.
Additional Requirements
Required:
Education - High School Diploma/GED Equivalent
Preferred:
Experience - 1+ years of Healthcare Experience
Physical Requirements:
Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Job Category
Revenue Cycle
Job Family
Registration and Scheduling
Shift
Employee Type
Regular
10 Monument Health Rapid City Hospital, Inc.
Make a difference.
Every day.
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
$16.6-20.7 hourly Auto-Apply 60d+ ago
Surgery Scheduling Specialist
Monument Health
Scheduler job in Rapid City, SD
Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Rapid City, SD USA Department RCH Recovery Room Scheduled Weekly Hours
40
Starting Pay Rate Range
$16.57 - $20.71
(Determined by the knowledge, skills, and experience of the applicant.)
Job Summary
Provides positive and professional environment for the patient. Serves as the primary appointment scheduler to ensure effective customer service according to Monument Health standards. Assist the nursing staff in providing efficient, effective and safe patient care specific to diagnosis and age of patient served, utilizing communication, and clerical skills. The care is provided under the direction of the nurse in accordance with accepted hospital standards, policies, unit specific competencies and the South Dakota Nurse Practice Act.
Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:
* Supportive work culture
* Medical, Vision and Dental Coverage
* Retirement Plans, Health Savings Account, and Flexible Spending Account
* Instant pay is available for qualifying positions
* Paid Time Off Accrual Bank
* Opportunities for growth and advancement
* Tuition assistance/reimbursement
* Excellent pay differentials on qualifying positions
* Flexible scheduling
Job Description
Essential Functions:
* Recognizes emergency situations, assists with notification and direction of personnel, and initiates appropriate responses.
* Communicates the need for preauthorization for exams prior to completion of exam scheduling.
* Communicates with clients to ensure exam times are acceptable, requirements for exams are understood, and checks for resource conflicts.
* Documents changes in scheduled exams and patient demographics in the appropriate systems.
* Ensures all orders placed in the system meet the time frame requested by the provider ordering the exam.
* Acts as a resource for scheduling issues and new employees.
* Arranges the schedule if cases cancel or add-ons occur so that the rooms will be well utilized.
* Completes all assigned clerical activities.
* Contributes to patient care; i.e. specimens to lab, blood to unit, cleaning carts and placing clean linens, clean OR's) in accordance with unit guidelines.
* Contributes to the permanent document of patient data.
* Able to prioritize physician's orders and initiate appropriate action in a timely manner.
* Accurately transcribes physician's orders.
* Acts as a receptionist and participates in admission, discharge, and transfer of patients.
* Uses excellent customer service skills with all communications with all customers; i.e. all members of the perioperative team, providers, patient/family, all MH caregivers.
* Utilizes sound judgment in the reporting of data and in the provision of patient care.
* All other duties as assigned.
Additional Requirements
Required:
Education - High School Diploma/GED Equivalent
Preferred:
Experience - 1+ years of Healthcare Experience
Physical Requirements:
Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Job Category
Revenue Cycle
Job Family
Registration and Scheduling
Shift
Employee Type
Regular
10 Monument Health Rapid City Hospital, Inc.
Make a difference. Every day.
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
$16.6-20.7 hourly Auto-Apply 60d+ ago
Bilingual Scheduling Specialist
Minnesota Community Care 3.8
Scheduler job in Saint Paul, MN
As Minnesota's largest Federally Qualified Health Center, Minnesota Community Care ensures that the communities we serve have access to high quality and affordable health care. Our patients predominantly identify as people of color (80%), low-wealth (61% patients
Position Summary
As the Bilingual Scheduling Specialist (Hmong/English or Spanish English) you will schedule patients for medical, dental, mental health, and ancillary services provided at La Clinica, East Side Family Clinic, and McDonough Homes Clinic.
Responsibilities
An individual in this position must be able to successfully perform the essential duties and responsibilities described. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
* Answer inbound calls promptly and in a polite, professional manner.
* Schedule appointments per scheduling policies/procedures for medical, dental, mental health, and ancillary services.
* Obtain and enter accurate demographic information into organization's EHR.
* Verify insurance and provide information regarding Minnesota Community Care discount program.
* Act as a liaison for the patients and the organization by directly calls appropriately and using sound judgment in handling calls, especially with upset patients.
* Understanding of when to escalate calls to a supervisor or triage nurse.
* Make outbound calls to reschedule appointments, respond to provider, clinical staff, and Patient Portal requests to call patients.
* Provides patient-focused service and a positive impression of the organization to customers (patients, families, vendors, coworkers) through respectful, courteous and culturally sensitive interactions.
* Actively participates and works positively, flexibly and cooperatively in a patient care team within and across departments to accomplish the goals of the organization.
* Demonstrates effective, culturally sensitive communication skills and effectively communicates verbally and in writing with patients, coworkers, and the public.
* Knows, understands and adheres to organizational policy related to the patient's rights for confidential care.
* Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working climate, conducive to employee morale, productivity, efficiency, and effectiveness.
* Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that swift corrective action can be taken when appropriate.
* Other duties as assigned.
Qualifications
* High School or GED required.
* Minimum one year of experience in customer service and/or related clinic environment; working knowledge of medical terminology.
Knowledge, Skills and Abilities:
* Spanish/English or Hmong/English bilingual required.
* Ability to establish and maintain effective working relationships with patients, co-workers and the public.
* Ability to communicate effectively verbally and in writing with a variety of people.
* Skill and manual dexterity to operate a computer keyboard, calculator, telephone, copier,
fax, and other equipment as necessary.
* Knowledge of medical terminology helpful.
* Ability to handle confidential and sensitive information.
* Ability to handle a "call center" environment: work quickly and multi-task.
* Ability to exercise good judgment to handle calls appropriately. \
* Ability to have a flexible schedule, per department needs.
Working Conditions and Physical Demands:
While performing the duties of this job, the employee is continuously required to perform computer-related work in a sitting position. The employee is occasionally required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The noise level in the work environment is usually moderate. Occasionally required to lift to 30 pounds.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Affirmative Action/EEO Statement
Minnesota Community Care is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
$28k-37k yearly est. 60d+ ago
Patient Specialist (PRN)
Riverview Surgical Center 3.8
Scheduler job in South Sioux City, NE
The part-time patient specialist manages essential front-office operations, including professionally and promptly answering phones and warmly welcoming patients and visitors.
Adhere to and support the mission, vision, and values of Riverview Surgical Center.
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone. Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Serve as the initial contact point for patients.
Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette and direct calls to appropriate personnel.
Collect copayments and/or balances due.
Register new patients and update existing patient demographics by collecting detailed patient information including personal and financial information.
Facilitates patient flow by notifying the staff of the patient's arrival, being aware of delays, and communicating with patients and clinical staff.
Prepare new patient charts.
Qualifications
Must have high school diploma and or equivalent.
Previous patient contact in a Medical practice would be an advantage.
Must be able to pay attention to details and accurately input data.
Must have knowledge but not limited to - medical terminology, telephone system, copy machine, calculator, fax machine, Microsoft Word processing software, Electronic Medical Record.
$27k-34k yearly est. 10d ago
Inbound Scheduling Specialist
American Computer Services 4.4
Scheduler job in Des Moines, IA
Our company has been serving clients in banking, annuity, life insurance, property and casualty insurance, health insurance, and state government for over 20 years. Each client we've engaged has communicated the reason for partnering with American Computer Services, Inc. is because our Consultants understand their business, demonstrate superb soft skills, and meet or exceed the skill sets required. Our clients trust American Computer Services, Inc. in helping them deliver their highest priority and strategic projects.
Job Description
New Year, New Career. Join the Safelite Family!
This critical team player is an important first link between our customers and insurance partners by providing professional and helpful phone support for processing claims.
Find a career. Gain a family.
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to have a happy work/life balance.
Qualifications
REQUIREMENTS:
Must be 16+ years of age High school diploma or equivalent (or actively enrolled)
Prior experience in customer service preferred
Ability to operate a computer and telephone systems while seated for extended periods of time
Skill in speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers
Additional Information
Apply now!
We're known as an auto glass company. That's the focus of what we do. But we're much more - we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization - and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.
$31k-35k yearly est. 2d ago
Patient Relationship Coordinator
LMMC, LLC
Scheduler job in North Sioux City, SD
Description:
JOB TITLE: Front Desk Coordinator (PRC)
EMPLOYER: Limitless Male Medical
DEPARTMENT: Front Office
REPORTS TO: Clinic Manager
WHY LIMITLESS MALE?
Limitless Male is a fast-growing, unique, and team-oriented company that loves to take care of our employees AND our patients. If you are looking to be surrounded by excellence, to be inspired by your peers, to help make a difference, and laughing the whole time… then we need to talk! We also pride ourselves in offering many benefits including health insurance, Limitless Male branded clothing, discounts, a great culture, and more! This is a place you can come in and help men of all walks of life achieve their goals and simply be the best version of themselves.
ABOUT THE ORGANIZATION:
What is Limitless Male? We are a men's health clinic where every day, we open the doors to invite men of all ages to change their lives and get back in the game by becoming better husbands, fathers, and co-workers. We do it through various avenues of testosterone replacement, peptides, wave therapies, and many other ancillary products to help men feel their best!
SUMMARY:
Our company is looking for a?Patient Relationship Coordinator to help provide?day-to-day support to ensure optimal patient experience and clinic flow. This position is the first face our patients see upon arrival and?the last person they see on their way out the door. We want someone with a positive attitude and the ability to increase our overall patient experience!?
Schedule:
Mon: 7a-6p, Tues: 7a-noon, Thurs: 8a-5p, Fri: 7a-2p (30 hours)
DUTIES AND RESPONSIBILITIES
Must be a professional leader who drives a positive culture and a patient first mentality in all clinics as well as champions the Limitless brand.
Work to safely provide patients with an excellent experience with each visit.
Learn and master the scheduling software to ensure optimal patient flow.
Ability to work with computer programs such as an EMR, RXNT, and Quest
Schedule patient leads as received?by utilizing many different communication channels such as phone/email/text.
Collection of unpaid invoices.
Responsible for ensuring the maintenance, security, and confidentiality of all patient information, records, and data.
Performs other related duties as assigned.
Requirements:
QUALIFICATIONS:
Exceptional people skills and communication skills
Leadership and Management skills
Detail oriented
Works well in a fast paced always changing environment
Able to multi-task between all clinics
Computer skills required: CRM, Human Resource Systems, Inventory Software, and Microsoft Office Suite.
The above is intended to describe the general content of and requirements for the performance of this job.? It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.? Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
.
BENEFITS:
At Limitless Male Medical, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:
Competitive salaries and benefits
Opportunities for growth and development
PTO accrual
Health, Vision, and Dental Available with HSA & FSA options
Employee appreciation and recognition
401K option
Limitless male clothing discounts
Company paid LTD & employee life?insurance
Employee discounts on treatments, supplements and products
$26k-34k yearly est. 4d ago
Centralized Scheduler (Full-Time)
Orthonebraska 4.4
Scheduler job in Omaha, NE
OrthoNebraska creates the inspired healthcare experience all people deserve by giving people a direct path to personalized care and life-enhancing outcomes. With a focus on safety and people, we set the bar high in providing high-quality care with an unmatched experience. Our team members are critical to our success and growth and are rewarded for their dedication and hard work. IF this sounds like the type of team and environment you want to be a part of apply today!
Position Summary: The Centralized Scheduler, provides exceptional customer service while assisting patients in scheduling appointments.
Position details
Status
Full-Time
Shift
Days
FTE / Hours
1.0 / 40
Schedule
Mon - Fri: 8:30a - 5:00pm
Position Requirements
Education: High School diploma or equivalent required.
Licensure: N/A
Certification: N/A
Experience:
2+ years of customer service experience in a call center setting preferred.
1+ year of healthcare experience preferred.
Required Knowledge/Skills/Abilities
Must be detail-oriented and possess the ability to utilize creative problem-solving.
Must possess effective communication skills and utilize those in the daily performance of duties
Ability to adapt to rapidly changing environments using critical thinking while meeting patient requests and adhering to deadlines.
Able to escalate and de-escalate phone calls appropriately.
Must work collaboratively within a team environment, as well cross-departmentally, to achieve defined goals.
Essential Job Functions
Identify patient needs, clarify given information, and utilize resources to provide solutions and/or alternatives.
Schedule appointments for multiple lines of service and locations, adhering to defined scheduling protocols.
Provide exceptional customer service both internally and externally while accurately directing phone calls to the appropriate departments.
Accurately collect and update required patient demographic information for patient charts.
Maintain confidentiality and demonstrate HIPAA compliance in ensuring the privacy and security of a patient's protected health information (PHI).
Manage high volumes of inbound and outbound calls, meeting or exceeding the set goals and metrics defined by the Centralized Scheduling Manager.
Assist with precepting for new team members and provide updates on training progression upon request.
Regularly attend and actively participate in meetings upon request.
Physical requirements: This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiring the exertion of up to 10 pounds of force occasionally (up to 33% of the time) and/or a negligible amount of force frequently (33%-66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Must be able to pass background check. We also conduct pre-employment physical and drug testing. Any job offer will be contingent upon successful completion of a pre-employment physical with a drug screen, background check and obtaining active licensures per job requirements.
$20k-26k yearly est. 24d ago
Medical Staff Scheduling Specialist
Grand Itasca 4.2
Scheduler job in Grand Rapids, MN
Job Description
What You Can Expect:
Our Medical Staff Scheduling Specialists love Grand Itasca for the stability, meaningful work and great team. If you are looking for professional growth and development with hands on experience caring for a diverse patient population, Grand Itasca is where you belong!
We're glad you are thinking about joining us
Grand Itasca is a great place to work! We're a non-profit organization with a clear vision of being the leader in transforming rural health care by achieving the highest levels of quality, access, and value. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. With over 700 employees in hundreds of different roles, Grand Itasca can offer a variety of career opportunities.
Let's talk about benefits
Competitive pay
Tuition reimbursement and scholarship/grant opportunities
Health, dental, vision, & life insurance kick in on the first of the month after 30 days of employment
Generous paid time off package to maintain a healthy home-work balance
STDB (short term disability bank)
401K with employer contributions
Employee Referral Program
About the Position
Medical Staff Scheduling Specialist
Full-time 1.0 FTE (80 hours per pay period)
Days, no weekends!
Hybrid: Remote and onsite at Grand Itasca Clinic and Hospital
*Your home office must meet Safety, Privacy, and Internet Speed requirements set forth by Grand Itasca Clinic & Hospital to be eligible for this position.
Job Summary:
The Medical Staff Scheduling Specialist works to ensure accurate, efficient, and well-coordinated provider scheduling and staffing operations across the organization. This role is responsible for building, maintaining, and adjusting provider schedules for all clinical areas-including Clinic, Hospital, Rehab, Emergency Department, and call coverage-while ensuring schedule compatibility with patient access needs and operational workflows. The position also manages provider and rehab payroll tasks, coordinating locum coverage when requested, processes time-off requests, and supports the optimization of provider templates.
Here's what you'll do when you join us:
Manage and complete monthly provider schedules for all assigned departments, including primary and specialty clinic care, rehabilitation services, Emergency Department coverage, call schedules, and in-clinic rotational schedules, ensuring alignment with patient access needs and operational requirements.
Proactively communicate with full-time, part-time, and casual providers to fill open shifts in a timely manner, demonstrating a high level of customer service and professionalism while maintaining coverage standards.
Identify, assess, and appropriately escalate staffing issues when coverage gaps, scheduling conflicts, or operational risks are identified.
Monitor, maintain, and enforce minimum provider coverage requirements across all assigned clinical areas to support safe and efficient patient care.
Receive, review, and process provider time-off requests, including vacation, education, training, CME, and meeting requests, in accordance with organizational policies.
Track and monitor provider vacation and education time utilization, ensuring accurate records and compliance with established guidelines.
Block provider schedules for approved time off and ensure timely communication of schedule changes to impacted departments.
Respond to provider shift call-ins by initiating appropriate follow-up actions, including coordination with leadership and affected departments to maintain coverage and continuity of care.
Create, maintain, and update physician and rehabilitation provider scheduling templates within Epic, including recurring schedules, modifiers, and other configuration updates to support accurate scheduling.
Process bi-weekly provider payroll, including collection, review, and submission of timesheets in accordance with payroll deadlines and requirements.
Develop and maintain provider call schedules and ensure on-call assignments are accurately updated and communicated via the intranet and other designated platforms.
Build, manage, and optimize provider scheduling templates in the Epic EHR, supporting workflow efficiency, accurate documentation, and access optimization.
Collaborate with nursing, surgery, patient access, recruitment, clinic leadership, and other stakeholders to ensure provider schedules are accurate, timely, and aligned with operational and staffing needs.
Perform other duties as assigned, consistent with the scope and responsibilities of the position.
If you have these qualifications, we'd love to chat:
At least one-year credentialing or provider scheduling experience preferred.
3 years of professional administrative assistant experience preferred.
Knowledge and experience with personal computers and software, including mastery of MS Windows and Excel.
Ability to work with physician group(s).
Ability to work independently, prioritize tasks, coordinate multiple tasks and work with interruption.
About Grand Itasca:
Grand Itasca brings the benefits of a large and respected health system to our local community. We are a non-profit, state-of-the-art, integrated clinic and hospital that is proud to offer a range of high-quality providers, specialties and services to our community. Enjoy our patient-centered, comprehensive approach, close to home without venturing from the beauty of northern Minnesota.
*An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.
EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.
Job Posted by ApplicantPro
$27k-32k yearly est. 2d ago
Dental Scheduling Coordinator
Neighborhood Dental
Scheduler job in Beresford, SD
--
Scheduling Coordinator/Patient Experience Expert-Beresford, SD
Neighborhood Dental in Beresford, SD is looking for you! As we grow, we are seeking an outgoing, friendly, motivated and customer-oriented professional with a great attitude in the Dental field. The right candidate must have exceptional customer service skills and a passion for helping patients. The person we are looking for needs to be a team player who is self-motivated, hardworking, willing to learn, and can multitask!
Primary Responsibilities:
Outstanding mind for multitasking and Scheduling multiple columns in a busy Dental clinic!
Providing excellent customer service to all patients
Bringing a positive and professional atmosphere for patients and team members
Actively monitoring schedule to ensure providers meet daily goals
Ensuring team is adhering to established protocols for patient follow-up
Answering incoming calls to meet patient need
Making outgoing calls, sending emails, and text messages regarding appointments
Scheduling appointments for checkups and dental treatment
Checking/responding to office voicemails, emails, and text messages
Checking and responding to appointment requests via online scheduling platform and Social Media
Updating and maintaining various reports for accurate data entry
Practicing HIPAA and maintaining compliance
Encouraging and training new team members, empowering them to succeed
Working with other professionals in your department to continually improve and develop the role
Attending regularly scheduled department meetings
Confirming appointments
Verifying pre-medications
Checking patients in and out
Collecting payment at the time of service and patient payment entering
Updating patient records when checking in patients by ensuring phone, address, and insurance are current
Scanning patients' Identification, insurance card(s), and paperwork
Assisting patients in scheduling with specialists, if needed
Creating and submitting accurate dental claims
Monitoring and maintaining patient common areas, ensuring they are clean and presentable
Verifying patients' dental insurance benefits and updating plan information
Ideal candidates will have the following experience:
1 year minimum Dental front office experience
Multi-line phone proficiency
Knowledge of Dental terminology
Dentrix Ascend software knowledge experience!
Applicant Qualification Considerations:
How many years of customer service in a health related field experience do you have?
How many years of dental experience do you have?
What is the highest level of education you have completed?
Are you willing to undergo a background check, in accordance with local law/regulations?
Job Type: Full-time hours. (Part-time will also be considered.)
Pay Rate: $19.00 - $25.00/hourly *depending on experience
Benefits:
401(k) with employer match
FREE Dental coverage
UMR Health Insurance
PTO-Paid Time Off
Paid Holidays OFF
Vision insurance options
Uniform reimbursement
Aflac Options
Schedule:
Monday to Thursday 8am-5pm at Neighborhood Dental in Beresford, SD; and Friday 8am-4pm
Experience:
Customer service: 1 year (Required)
The average scheduler in Sioux City, IA earns between $19,000 and $52,000 annually. This compares to the national average scheduler range of $23,000 to $68,000.