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Become A Scheduling Agent

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Working As A Scheduling Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

Example Of What A Scheduling Agent does

  • Transcribe prescription refill requests for pharmacies and patients Perform assessments on neurological patients for appointment scheduling.
  • Scheduled patients on worker's compensation for diagnostic tests, such as: MRIs, CT scans, EMG and others.
  • Assist Travel Agents and Consumers with airline mandated schedule changes.
  • Verify established patients demographic information and insurance verification.
  • Manage supply and usage of 34 throughput accounts at 14 different terminals Built excel model summarizing two million bbl.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Developed and organized long range business plans based on sales projections as well as current sales rates to determine building Cadence.
  • Posted medical reports for billing.
  • retrieve medical records by scheduling technicians to go on-site and do chart reviews for medical records requests.
  • Answered inbound calls from prospective customers who have been solicited through advertisements.
  • Managed Resource Expeditors and Coordinators for all areas.
  • Address customer service inquires in a timely and accurate fashion.
  • Schedule patient appointments based on 75+ different provider protocols.
  • inform new clients of what we as a company do to get charts and how we do it by following HIPAA.
  • Exported and imported data from text files and Excel to SQL Server database using bulk copy insert and BCP utility.

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How To Become A Scheduling Agent

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Scheduling Agent jobs

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Scheduling Agent Demographics

Gender

  • Female

    69.5%
  • Male

    29.7%
  • Unknown

    0.8%

Ethnicity

  • White

    80.5%
  • Hispanic or Latino

    13.5%
  • Asian

    4.4%
  • Unknown

    1.5%
  • Black or African American

    0.2%
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Languages Spoken

  • Spanish

    100.0%

Scheduling Agent

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Scheduling Agent Education

Scheduling Agent

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Full Time
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Top Skills for A Scheduling Agent

CustomerServicePhoneCallsAppointmentSchedulingMedicalRecordProceduresInboundCallsOutboundCallsDataEntryUsageDemographicInformationResourceInsuranceInformationHighVolumeMedicalReportsMrisSQLHipaaCPTPatientAppointmentsInsuranceVerification

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Top Scheduling Agent Skills

  1. Customer Service
  2. Phone Calls
  3. Appointment Scheduling
You can check out examples of real life uses of top skills on resumes here:
  • Execute exceptional customer service with every interaction.
  • Answered incoming phone calls and made outgoing calls for service and heating emergencies.
  • Transcribe prescription refill requests for pharmacies and patients Perform assessments on neurological patients for appointment scheduling.
  • Coordinated with outside vendors, ensured federal and state compliance for member chart retrieval and medical record review.
  • Received inbound calls from Field Technicians to create repair or preventive maintenance service orders.

Top Scheduling Agent Employers

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