What does a scheduling assistant do?
A scheduling assistant job varies in different organizations and job settings. A scheduling assistant manages all office functions as well as maintaining an online calendar and booking appointments for their employer. They are in charge of filling, emailing and feedback, organizing offices, and financial budgeting.
Scheduling assistant responsibilities
Here are examples of responsibilities from real scheduling assistant resumes:
- Orchestrate special events and reservations; manage customer relations and provide exemplary service to all customers.
- Retrieve patient's medications and previous encounters through EMR online systems.
- Scan and index incoming documentation into EMR.
- Assist with positioning and preparing patients for surgeon post-operative exam.
- Maintain up-to-date payroll and mailing information for homemakers in a self generate database.
- Provide excellent customer service to patients while maintaining HIPPA guidelines and supporting clinic management.
- Communicate to finance department, investigation results and corrections if need regarding payroll discrepancies.
- Monitor animals recovering from surgery, notify veterinarians of any unusual changes or symptoms.
- Implement a solution for staffing restructure that reduce overall salary expense while maintaining productivity for a rehabilitation inpatient nursing unit.
- Enter patient s information from Medicaid website into the system/checked what kind of Medicaid they have.
- Fax prescriptions to patient's pharmacies and order DME per protocol.
- Schedule all deliveries and pick-ups of durable medical equipment (DME).
- Assist with monthly Medicaid billing and verifying their authorizations.
- Provide administrative & operational support to external client and PwC internal management.
Scheduling assistant skills and personality traits
We calculated that 25% of Scheduling Assistants are proficient in Patients, Patient Care, and Appointment Scheduling. They’re also known for soft skills such as Interpersonal skills, Organizational skills, and Writing skills.
We break down the percentage of Scheduling Assistants that have these skills listed on their resume here:
- Patients, 25%
Assisted approximately 120 patients throughout the clinic with obtaining medication through various pharmaceutical programs.
- Patient Care, 7%
Monitored and provided patient care with the assistance of RN's and LPN's.
- Appointment Scheduling, 7%
Enter information in GE Centricity for appointment scheduling, rescheduling and cancellations.
- Phone Calls, 6%
Answered incoming patient phone calls and responded to needs utilizing active listening, empathy and calming techniques.
- Data Entry, 5%
Perform everyday office procedures including data entry and customer service calls.
- Medical Terminology, 4%
Confirmed and coordinated lunches with Pharmaceutical Reps. *Used my knowledge of medical terminology.
Common skills that a scheduling assistant uses to do their job include "patients," "patient care," and "appointment scheduling." You can find details on the most important scheduling assistant responsibilities below.
Interpersonal skills. One of the key soft skills for a scheduling assistant to have is interpersonal skills. You can see how this relates to what scheduling assistants do because "secretaries and administrative assistants interact with clients, customers, or staff." Additionally, a scheduling assistant resume shows how scheduling assistants use interpersonal skills: "provide a high level of customer service and client relations based on outstanding communication and interpersonal skills. "
Organizational skills. Many scheduling assistant duties rely on organizational skills. "secretaries and administrative assistants keep files, folders, and schedules in order so that an office runs efficiently.," so a scheduling assistant will need this skill often in their role. This resume example is just one of many ways scheduling assistant responsibilities rely on organizational skills: "schedule appointments take panorexes organizational skills verify insurance prior authorizations for surgery update patient information file paperwork people skills"
Writing skills. scheduling assistants are also known for writing skills, which are critical to their duties. You can see how this skill relates to scheduling assistant responsibilities, because "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers." A scheduling assistant resume example shows how writing skills is used in the workplace: "performed complex and confidential administrative functions including developing, typing/e-mailing or writing correspondence. "
The three companies that hire the most scheduling assistants are:
- Carle Foundation4 scheduling assistants jobs
- Univ Of Colorado-Colorado Spgs
4 scheduling assistants jobs
- Live Nation Entertainment3 scheduling assistants jobs
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Scheduling assistant vs. Clerk's assistant/administrative assistant
A clerk's assistant/administrative assistant is responsible for supporting the company's operations and customers' needs by performing administrative and clerical duties as needed. Clerk's assistants/administrative assistants respond to customers' inquiries and concerns, acknowledging and processing orders, and posting their payments. They also sort company documents, manage office supply inventory, submit business transaction reports, schedule appointments, and operate office equipment. A clerk's assistant/administrative assistant must be very organized. They must also have excellent time-management and multitasking skills to perform office duties with high accuracy and efficiency under minimal supervision.
These skill sets are where the common ground ends though. The responsibilities of a scheduling assistant are more likely to require skills like "patients," "patient care," "appointment scheduling," and "phone calls." On the other hand, a job as a clerk's assistant/administrative assistant requires skills like "customer service," "financial reports," "scheduling appointments," and "provides administrative support." As you can see, what employees do in each career varies considerably.
Clerks's assistant/administrative assistant really shine in the government industry with an average salary of $37,752. Comparatively, scheduling assistants tend to make the most money in the education industry with an average salary of $34,603.clerks's assistant/administrative assistant tend to reach similar levels of education than scheduling assistants. In fact, clerks's assistant/administrative assistant are 0.7% less likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.Scheduling assistant vs. Assistant secretary
An assistant secretary is responsible for performing administrative and clerical duties to support the daily operations of various departments and management personnel and ensure the efficiency of business functions. Assistant secretaries usually assist in business communications, responding to customers' inquiries and concerns, reaching out to existing clients to schedule appointments, welcoming guests on the office, and routing calls to the appropriate department. They also handle data entry procedures, updating customer information on the database, as well as creating reports on business and financial transactions.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that scheduling assistant responsibilities requires skills like "patients," "patient care," "appointment scheduling," and "phone calls." But an assistant secretary might use other skills in their typical duties, such as, "scheduling appointments," "financial statements," "direct calls," and "federal agencies."
Average education levels between the two professions vary. Assistant secretaries tend to reach similar levels of education than scheduling assistants. In fact, they're 4.1% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Scheduling assistant vs. Administrative assistant/scheduler
Administrative assistants/schedulers schedule company appointments and meetings, answer phone calls, and forward them to relevant staff members. They take meeting minutes and notes, order and take office supplies stock, and prepare documents for business trips and meetings. Besides finding methods to enhance administrative processes, administrative assistants/schedulers also help senior staff or other teams to write and issue emails to team members and company departments. Moreover, these professionals research and book the staff's travel arrangements.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a scheduling assistant is likely to be skilled in "appointment scheduling," "phone calls," "medical terminology," and "home health," while a typical administrative assistant/scheduler is skilled in "customer service," "excellent interpersonal," "schedule appointments," and "provides administrative support."
Administrative assistant/schedulers earn the highest salary when working in the construction industry, where they receive an average salary of $39,696. Comparatively, scheduling assistants have the highest earning potential in the education industry, with an average salary of $34,603.When it comes to education, administrative assistant/schedulers tend to earn similar degree levels compared to scheduling assistants. In fact, they're 0.8% less likely to earn a Master's Degree, and 0.7% less likely to graduate with a Doctoral Degree.Scheduling assistant vs. Administrative assistant/technical
An administrative assistant/technical is primarily responsible for performing clerical and support tasks in a company, ensuring efficiency and timeliness. They must produce progress reports, process documentation, receive communication letters, manage schedules, and even greet visitors. There are also instances when an administrative assistant/technical has to answer calls and correspondence, respond to inquiries, address issues and concerns, and resolve them promptly and professionally. Furthermore, it is essential to maintain records of all transactions, coordinate with different departments, and adhere to the company's policies and regulations.
Even though a few skill sets overlap between scheduling assistants and administrative assistant/technicals, there are some differences that are important to note. For one, a scheduling assistant might have more use for skills like "appointment scheduling," "phone calls," "medical terminology," and "home health." Meanwhile, some responsibilities of administrative assistant/technicals require skills like "access database," "expense reports," "provides administrative support," and "scheduling appointments. "
The manufacturing industry tends to pay the highest salaries for administrative assistant/technicals, with average annual pay of $42,925. Comparatively, the highest scheduling assistant annual salary comes from the education industry.administrative assistant/technicals reach similar levels of education compared to scheduling assistants, in general. The difference is that they're 0.1% more likely to earn a Master's Degree, and 0.6% less likely to graduate with a Doctoral Degree.Types of scheduling assistant
Updated January 8, 2025











