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Become A Scheduling Coordinator

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Working As A Scheduling Coordinator

  • Interacting With Computers
  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $36,800

    Average Salary

What Does A Scheduling Coordinator Do At Johnson Controls

* To provide assistance to the Resource Desk and Business Analyst, ensuring smooth operations of the CMC.
* Create and produce enterprise level reports using Excel, Access and SQL
* Data mining and data analysis to research anomalous data and/or identify patterns
* Monitor CenterVu Real
* Time to ensure appropriate staffing in splits.
* Responsible for Real Time resource balancing of agents across various alarms/call center types to achieve maximum use of our resources and obtain the highest service level and lowest variance among service levels by hour.
* Executes eWFM data to provide recommendation on staffing and call/alarm management.
* Track absenteeism and tardiness on a daily basis.
* Maintains all off phone exception times for agents in the CMC and updates eWFM with this information.
* Provides first level support to the CMC for all general questions asked via the Resources Desk phone number
* Performs other duties and responsibilities as assigned

What Does A Scheduling Coordinator Do At University of Southern California

* closely monitoring patients throughout various transplant phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed.
* The scheduling coordinator is also expected to problem-solve in real time and provide appropriate direction and support to patients and staff as they relate to appointment scheduling and monitoring the completion of requested/required services.
* The scheduling coordinator will participate in team meetings and discussions related to complex cases, advancing operational throughput and process improvement to benefit patient care.
* S/he should possess analytic skills and be able to evaluate/analyze information, patient charts and physician notes to effectively schedule patient care and convey/communicate outcomes as needed to others.
* S/he should have excellent verbal and written skills and an ability to easily learn hospital and transplant IT systems as they relate to scheduling and record retrieval.
* The scheduling coordinator acts as the non-clinical patient care coordinator to assure patients are being effectively cared for, and managed, to be compliant with transplant requirements and physician-directed care.
* Bilingual fluency is strongly preferred

What Does A Scheduling Coordinator Do At Belcan

* Provide accurate and timely information regarding the schedule to your Supervisor to assist in decision making and reporting
* Assess situations quickly and create a win-win resolution for all parties involved while keeping the corporate asset in consideration
* Build strong customer relationships by providing a high level of credibility, reliability, and value
* Manage Home Office inventory
* Proactively seek and provide suggestions for process improvement
* Meet and work to exceed individual and departmental established KPI’s/CSI’s
* Provide back up on 800 line/in box if necessary

What Does A Scheduling Coordinator Do At Qualicare-Big Sky

* Responsibilities of the Scheduling Coordinator include, but are not limited to the following:SchedulingResponds to clients referrals within specific time frames as per the organizations policy;Effectively meets the needs of each client by scheduling the client with the care giving services;Identifies team availability and ensures equitable distribution of client assignment while ensuring adequate coverage at all times
* Assigns clients to the site within their geographical area to provide cost effective, time efficient service
* Monitors referral trends and anticipates increases/decreases;Documentation/CommunicationResponds to client/employee inquiries and/or problems immediately, as appropriate refers to the Care Manager/Supervisor for necessary follow-up and action;Insures all relevant information is received either in verbal/written/electronic format
* Inputs accurate data into the Qualicare software package;Assists with tracking and validating client related documentation;Uses technology to facilitate accurate and timely communication i.e. voice mail, e-mailQuality Management:Responds promptly to incident/complaint/compliment, documenting completely and relays information to Care Manager/Supervisor immediately;Integrates quality criteria and standards into daily work practice and participates through suggestions, actions, etc. in continuous quality improvements in all aspects of operations;Assesses client satisfaction using Qualicare established processCommunity Relations: Is aware of community resources and ensures implementation of appropriate information
* Attends workshops and seminars to further own knowledge as well as establish business contacts
* Promotes the services in the community

What Does A Scheduling Coordinator Do At Combined Insurance

* Work closely with Workforce Analysts to understand resource needs and staffing plans.
* Create and maintain accurate employee schedules in Workforce Management software.
* Process daily adjustments to staffing plans, based on feedback from Workforce Analysts, and republish CSR schedules daily.
* Process management requests, once approved by Workforce Analysts, for scheduling of administrative time and non-production activities (meetings, training, etc.).
* Assist management in the contact centers with queue management and skill-based call routing.
* Monitor staff attendance and real-time schedule adherence.
* Report on headcount, attendance, shrinkage, unplanned time-off occurrences, schedule adherence / compliance, etc.
* Facilitate the tracking of project hours.
* Develop working relationships with management and staff across all functional areas.
* Perform other duties as assigned

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How To Become A Scheduling Coordinator

High school graduates who have experience using computer software applications, such as word processing and spreadsheets, usually qualify for entry-level positions. Although most secretaries learn their job in several weeks, many legal and medical secretaries require additional training to learn industry-specific terminology. Executive secretaries usually need several years of related work experience.


High school graduates can take courses in word processing and office procedures at technical schools or community colleges. Some temporary placement agencies also provide training in word processing, spreadsheet, and database software.

Some medical and legal secretaries learn industry-specific terminology and practices by attending courses offered at community colleges or technical schools. For executive secretary positions, employers increasingly prefer to hire those who have taken some college courses or have a bachelor’s degree.


Secretaries and administrative assistants typically learn their skills through short-term on-the-job training, usually lasting a few weeks. During this time they learn about administrative procedures, including how to prepare documents. Medical and legal secretaries’ training may last several months as they learn industry-specific terminology and practices.

Work Experience in a Related Occupation

Executive secretaries can gain experience by working in administrative positions that have less challenging responsibilities. Many secretaries and administrative assistants advance to higher level administrative positions.

Licenses, Certifications, and Registrations

Although not required, certification can demonstrate competency to employers.

The International Association of Administrative Professionals offers the Certified Administrative Professional (CAP) certification. Candidates must have a minimum of 2 to 4 years of administrative work experience, depending on their level of education, and pass an examination.

Legal secretaries have several certification options. For example, those with 1 year of general office experience, or who have completed an approved training course, can acquire the Accredited Legal Professional (ALP) certification through a testing process administered by NALS (previously known as National Association of Legal Secretaries). NALS also offers the Professional Legal Secretary (PLS) certification, considered to be an advanced certification for legal support professionals.

The Certified Legal Secretary Specialist (CLSS) certification is conferred by Legal Secretaries International in areas such as intellectual property, criminal law, civil litigation, probate, and business law. Candidates typically need to have 5 years of legal experience and pass an examination to become certified.


Secretaries and administrative assistants generally advance to other administrative positions with more responsibilities, such as office supervisor, office manager, or executive secretary.

With additional training, many legal secretaries become paralegals or legal assistants.

Important Qualities

Integrity. Many secretaries and administrative assistants are trusted to handle sensitive information. For example, medical secretaries collect patient data that is required, by law, to be kept confidential in order to protect patient privacy.

Interpersonal skills. Secretaries and administrative assistants interact with clients, customers, or staff. They should communicate effectively and be courteous when interacting with others to create a positive work environment and client experience.

Organizational skills. Secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently.

Writing skills. Secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers. Therefore, they must have good grammar, ensure accuracy, and maintain a professional tone.

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Scheduling Coordinator jobs

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Scheduling Coordinator Career Paths

Scheduling Coordinator
Front Desk Coordinator Billing Specialist Specialist
Account Manager
5 Yearsyrs
Patient Access Representative Scheduler Human Resources Coordinator
Business Office Manager
8 Yearsyrs
Project Coordinator Program Manager General Manager
Chief Operating Officer
11 Yearsyrs
Project Manager Senior Project Manager Program Director
Clinical Director
9 Yearsyrs
Registered Nurse Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Accounts Receivable Specialist Finance Analyst Associate Director
Director Of Admissions
7 Yearsyrs
Human Resources Coordinator Specialist Account Manager
District Manager
7 Yearsyrs
Billing Specialist Accounts Receivable Specialist Accountant
Finance Manager
7 Yearsyrs
Front Desk Coordinator Office Manager Operations Manager
General Manager
7 Yearsyrs
Licensed Practical Nurse Physician
Medical Director
9 Yearsyrs
Registered Nurse Staff Nurse
Nursing Director
9 Yearsyrs
Project Coordinator Operations Manager Account Executive
Office Manager
5 Yearsyrs
Human Resources Coordinator Project Manager Program Manager
Operations Director
9 Yearsyrs
Billing Specialist Specialist Account Manager
Operations Manager
7 Yearsyrs
Patient Access Representative Registered Nurse Staff Nurse
Patient Care Manager
9 Yearsyrs
Operations Manager Equipment Operator Service Supervisor
Patient Services Manager
8 Yearsyrs
Accounts Receivable Specialist Business Office Manager Practice Manager
Practice Administrator
10 Yearsyrs
Licensed Practical Nurse MD Office Manager
Practice Manager
9 Yearsyrs
Project Manager Program Manager General Manager
Property Manager
6 Yearsyrs
Operations Manager Sales Consultant Leasing Consultant
Resident Manager
5 Yearsyrs
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Scheduling Coordinator Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Mandarin

  • Italian

  • Portuguese

  • Arabic

  • Chinese

  • German

  • Polish

  • Korean

  • Urdu

  • Dutch

  • Carrier

  • Tagalog

  • Hebrew

  • Hmong

  • Hindi

  • Somali

  • Welsh

  • Bosnian

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Scheduling Coordinator

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Scheduling Coordinator Education

Scheduling Coordinator

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Top Skills for A Scheduling Coordinator


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Top Scheduling Coordinator Skills

  1. Customer Service
  2. Payroll
  3. Appointment Scheduling
You can check out examples of real life uses of top skills on resumes here:
  • Scheduled and coordinated over four hundred inbound representatives to assure optimum productivity while providing a quality customer service environment.
  • Managed the staffing schedules and processed payroll for the Nursing and Respiratory Department.
  • Involved in all areas of office administration including patient account management, appointment scheduling, patient invoicing, and insurance billing.
  • Welcome patients at check in, check out patients, answer all phone calls.
  • Registered new patients at check in and scheduled follow up appointments for the Medical Oncology Treatment center.

Top Scheduling Coordinator Employers