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Scheduling coordinator skills for your resume and career

Updated January 8, 2025
6 min read
Scheduling coordinator example skills
Below we've compiled a list of the most critical scheduling coordinator skills. We ranked the top skills for scheduling coordinators based on the percentage of resumes they appeared on. For example, 23.3% of scheduling coordinator resumes contained patients as a skill. Continue reading to find out what skills a scheduling coordinator needs to be successful in the workplace.

15 scheduling coordinator skills for your resume and career

1. Patients

Here's how scheduling coordinators use patients:
  • Collect and verify required information, screen patients according to organization policies and enter information accurately into the computer systems.
  • Communicate thoroughly with patients regarding preoperative and postoperative requirements as needed, and assist surgeons with any orders.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how scheduling coordinators use customer service:
  • Document all information and updates on patient referrals into Align Networks Operating System Deliver exceptional customer service with every customer interaction.
  • Scheduled and coordinated over four hundred inbound representatives to assure optimum productivity while providing a quality customer service environment.

3. Medical Terminology

Here's how scheduling coordinators use medical terminology:
  • Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or surgical procedures.
  • Use and understand medical terminology when communicating to insurance companies.

4. Home Health

Here's how scheduling coordinators use home health:
  • Scheduled home health care workers* Initiated contact with state agencies* Consumer Acquisition* Established good working relationships* Supervised home health workers* Increased productivity
  • Coordinated home health/physical therapy evaluations, ordered DME and arranged meetings with various vendors.

5. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how scheduling coordinators use patient care:
  • Demonstrated consumer satisfaction by interacting positively with patient care providers, community agencies, and third party payers.
  • Communicate with field personnel, management, family and agency representatives regarding patient care.

6. Surgery

Here's how scheduling coordinators use surgery:
  • Implemented a process improvement model to expedite surgery authorizations which successfully reduced turnaround time by two business days.
  • Demonstrated superior attention to detail; surgery software program required Precise calculations of numerous information.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how scheduling coordinators use data entry:
  • Case Staffing* Mail* Schedule Psychiatric Evaluations* Schedule Intake Appointments* Schedule Outpatient Therapy Appointments* Customer Service* Typing Notes* Administrative Change Forms* Data Entry
  • Perform systems data entry required to ensure accurate order status updating for purchased and manufactured parts.

8. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how scheduling coordinators use phone calls:
  • Managed appointment coordinating/scheduling for two doctors and two hygienists, answered and screened telephone calls.
  • Answered approximately 6500 patient telephone calls annually with scheduling related issues.

9. Patient Appointments

Here's how scheduling coordinators use patient appointments:
  • Scheduled new and established patient appointments including hospital follow up's, consultations, hospital procedures and ancillary testing.
  • Administered OSHA training, entered information into SoftDent computer database, answered phone and scheduled patient appointments.

10. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how scheduling coordinators use payroll:
  • Prepared payroll and received therapists notes for billing purposes and maintained strict confidentiality in accordance with state regulations.
  • Process via computer or manually data necessary to initiate accurate payroll and billing processes.

11. Office Equipment

Here's how scheduling coordinators use office equipment:
  • Performed basic office duties, such as filing patient charts, answering phones, using basic office equipment.
  • Operated office equipment, used word processing for Welcome, Referral, and other correspondence letters.

12. HIPAA

Here's how scheduling coordinators use hipaa:
  • Verified insurance applicability, scheduled appropriate appointments with patients and insured compliance with HIPAA regulations.
  • Demonstrated appropriate HIPAA compliance, respecting patient privacy and protecting patient health information.

13. Appointment Scheduling

Here's how scheduling coordinators use appointment scheduling:
  • Conducted financial arrangements and appointment scheduling of patients.
  • Supervised the Appointment Scheduling Department.

14. EMR

Here's how scheduling coordinators use emr:
  • Utilize EMR to gather necessary medical records for Physicians
  • Worked closely with outside IT consultants on building and optimizing our version of the Epic EMR for centralized scheduling.

15. Radiology

Radiology means a division of medicine that concentrates on the use of radiant energy or any other radioactive material in the process of diagnosis and ailment treatments. It deals specifically with X-rays and radiations bearing high-energy, used in medicine and diagnosis.

Here's how scheduling coordinators use radiology:
  • Communicate with a wide variety of insurance companies to verify patient eligibility and benefits related to outpatient Radiology examinations.
  • Obtain prior authorizations for all radiology imaging requests and submit authorizations to imaging facilities and hospitals.
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List of scheduling coordinator skills to add to your resume

Scheduling coordinator skills

The most important skills for a scheduling coordinator resume and required skills for a scheduling coordinator to have include:

  • Patients
  • Customer Service
  • Medical Terminology
  • Home Health
  • Patient Care
  • Surgery
  • Data Entry
  • Phone Calls
  • Patient Appointments
  • Payroll
  • Office Equipment
  • HIPAA
  • Appointment Scheduling
  • EMR
  • Radiology
  • Schedule Changes
  • Patient Scheduling
  • Patient Demographics
  • Front Desk
  • Telephone Calls
  • Insurance Verification
  • Surgical Procedures
  • CPT
  • PTO
  • Word Processing
  • HR
  • Scheduling Software
  • Insurance Coverage
  • Computer System
  • Outbound Calls
  • Hippa
  • Senior Care
  • Scheduling System
  • PT
  • Patient Charts
  • MRI
  • Insurance Eligibility
  • Inbound Calls
  • ICD-9
  • Patient Accounts
  • Insurance Benefits
  • Time Scheduling
  • Kronos
  • Staff Schedules
  • Provide Clerical Support
  • HHA
  • Multi-Line Phone System
  • Service Calls
  • Insurance Claims

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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