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Scheduling coordinator work from home jobs - 472 jobs

  • Patient Scheduling Specialist

    Medasource 4.2company rating

    Remote job

    Medical Support Assistant Duration: 1 year contract (strong possibility of extension!) Onsite: Denver, CO Full Time: M-F, Day Shift Overview: We are seeking reliable and mission-driven Medical Support Assistants to support Veterans served by a large healthcare system. MSAs provide critical front-line administration support across outpatient clinics and virtual care services. Responsibilities: • Customer service, appointment scheduling, and records management • Answer phones, greet Veteran patients, schedule appointments and consults • Help determine a clinic's daily needs, and verify and update insurance information Required Qualifications: • Minimum 6+ months of customer service experience • 1+ year of clerical, call center, or healthcare administrative experience • High school diploma or GED required • Proficient with medical terminology • Typing speed of 50 words per minute or more • Ability to pass a federal background check • Reliable internet for a remote work environment
    $35k-42k yearly est. 18h ago
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  • Maternity Care Authorization Specialist (Hybrid Potential)

    Christian Healthcare Ministries 4.1company rating

    Remote job

    This role plays a key part in ensuring maternity care bills are processed accurately and members receive timely support during an important season of life. The specialist serves as a detail-oriented professional who upholds CHM's commitment to excellence, compassion, and integrity. WHAT WE OFFER Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Compile, verify, and organize information according to priorities to prepare data for entry Check for duplicate records before processing Accurately enter medical billing information into the company's software system Research and correct documents submitted with incomplete or inaccurate details Verify member information such as enrollment date, participation level, coverage status, and date of service before processing medical bills Review data for accuracy and completeness Uphold the values and culture of the organization Follow company policies, procedures, and guidelines Verify eligibility in accordance with established policies and definitions Identify and escalate concerns to leadership as appropriate Maintain daily productivity standards Demonstrate eagerness and initiative to learn and take on a variety of tasks Support the overall mission and culture of the organization Perform other duties as assigned by management SKILLS & COMPETENCIES Core strengths like problem-solving, attention to detail, adaptability, collaboration, and time management. Soft skills such as empathy (especially important in maternity care), professionalism, and being able to handle sensitive information with care. EXPERIENCE REQUIREMENTS Required: High school diploma or passage of a high school equivalency exam Medical background preferred but not required. Capacity to maintain confidentiality. Ability to recognize, research and maintain accuracy. Excellent communication skills both written and verbal. Able to operate a PC, including working with information systems/applications. Previous experience with Microsoft Office programs (I.e., Outlook, Word, Excel & Access) Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.) About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.
    $31k-35k yearly est. 3d ago
  • Patient Access Representative

    Insight Global

    Remote job

    One of our top clients is looking for a team of Patient Access Representatives within a call center environment in Beverly Hills, CA! This person will be responsible for handling about 50+ calls per day for multiple specialty offices across Southern California. This position is fully on-site for 2 - 4 months, then fully remote. Required Skills & Experience HS Diploma 2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls) Proficient with scheduling appointments through an EHR software 2+ years experience scheduling patient appointments for multiple physicians in one practice 40+ WPM typing speed Experience handling multiple phone lines Nice to Have Skills & Experience Proficient in EPIC Experience verifying insurances Basic experience with Excel and standard workbooks Experience in either pain management, dermatology, Neurology, Endocrinology, Rheumatology, or Nephrology. Responsibilities Include: Answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is on-site until fully trained and passing multiple assessments (typically around 2-4 months of working on-site - depending on performance) where it will then go remote.
    $33k-42k yearly est. 1d ago
  • Construction Scheduler

    Project Solutions 4.6company rating

    Remote job

    Salary Range: $80,000-$95,000 DOE Period of Performance: 12 months after award Join a team of ever-growing professionals who look to make a difference on projects both domestically and internationally. Our organization is growing, and we believe your career should too! Build your future with Project Solutions, Inc. Position/Project Overview: Project Solutions Inc. Is seeking a highly skilled Scheduler to support the U.S. Army Corps of Engineers (USACE), Detroit District, in scheduling and project controls for the St. Mary's River Project. This role will primarily be performed remotely, providing professional scheduling services for up to 25 concurrent construction and maintenance projects managed by the USACE Detroit District. The Scheduler will develop, maintain, and analyze project schedules; support project planning and execution; and coordinate closely with USACE Project Delivery Teams (PDTs).The position requires periodic travel (up to five site visits) to the St. Mary's River Project Office in Sault Ste. Marie, Michigan. This role is contingent upon award of project. Responsibilities and Duties: Develop, maintain, and update detailed Primavera P6 and Microsoft Project schedules to support planning, execution, and control of up to 25 projects. Build Work Breakdown Structures (WBS) and integrate cost and schedule data as required. Conduct critical path method (CPM) analysis, rolling-wave planning, and resource planning. Coordinate closely with USACE project managers to ensure schedule accuracy and alignment with project objectives. Prepare and deliver monthly combined schedule status reports, including narrative updates, milestone progress, delays, and change request documentation. Attend weekly virtual coordination meetings with project managers to gather updates and resolve scheduling issues. Support preparation of schedule reporting, briefings, metrics, and data visualizations for internal and external stakeholders. Ensure compliance with USACE scheduling standards, policies, and documentation requirements. Perform monthly schedule reviews and updates per USACE Program Execution Guidance. Attend up to five site visits during the period of performance to receive government-furnished equipment, validate schedules, coordinate with USACE personnel, and support project closeout. Maintain accurate documentation, including schedule files, progress records, and correspondence. Required Education, Knowledge and Skills: Bachelor's degree in Engineering, Construction Management, Project Management, or a related field; OR equivalent relevant experience preferred. Minimum 5 years of experience in project scheduling or project controls preferred. Expert proficiency with Primavera P6, Microsoft Project, and Microsoft Office Suite. Strong knowledge of CPM scheduling, schedule logic, resource loading, and rolling-wave planning. Demonstrated experience supporting federal or USACE projects Ability to analyze schedule performance, identify variance drivers, and develop corrective actions. PMI-SP, PSP, or other recognized scheduling certification preferred. Experience preparing QCPs, monthly project reports, or government submittals preferred. Strong written and verbal communication skills, especially in developing schedule narratives and briefings. Ability to work independently, collaborate virtually, and coordinate with multidisciplinary teams. Willingness and ability to travel to Sault Ste. Marie, MI, for onsite visits (up to five trips). Valid driver's license. What Does PSI Offer You? Three options for medical plans plus dental and vision insurance offerings 24/7 healthcare access to telehealth services for your convenience HSA Company life insurance options for you and your family Short-term and long-term disability offerings PLUS an $800 monthly allowance is provided to offset your PSI insurance premium costs 401(k) with a 4% employer match Generous PTO, paid-federal holidays, and sick leave Always the opportunity for professional development The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Benefit offerings subject to change. Project Solutions, Inc. is an equal opportunity employer, women, individuals with disabilities, protected veterans and minorities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO/M/F/Vets
    $80k-95k yearly Auto-Apply 54d ago
  • Practice Coordinator, Mental Health

    Teladoc Health Medical Group 4.7company rating

    Remote job

    Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens. Summary of Position The Practice Coordinator, Mental Health will report directly to the Practice Manager, providing direct administrative and project support for our growing 24/7 telemedicine practices. Primary responsibilities will be coordinating physician schedules, patient rescheduling, referral, and prior authorization support, assisting in implementation and roll out of new product offerings and ensuring that staff physicians feel supported in their day-to-day role in virtual healthcare. The candidate will work closely with stakeholders across Teladoc Health, including Provider Relations, Physician Credentialing, Planning and Delivery as well as the Clinical Operations Care Team. Essential Duties and Responsibilities Schedule, cancel, and reschedule patient appointments. Provide service recovery and proactive support to enhance member experience. Inform patients about updates and changes. Assist members in connecting with suitable providers. Handle member escalations and direct inquiries or complaints appropriately. Monitor provider schedules to optimize patient flow in a virtual care setting. Aid in referral management and billing processes. Support clinicians and Care Team staff with referrals and prior authorizations. Provide administrative and technical support for CME, financial reimbursement, licensing, and other tasks. Address provider requests and escalate as needed. Support new physician onboarding and monitor credentialing and training progress. Partner with the credentialing team to manage physician license approvals, renewals, and expirations. Provide feedback to management on training needs, physician performance, and process improvements. Assist with department staff meeting agendas, attendance, minutes, and follow-up items. Participate in performance improvement projects and other related duties. Comply with company policies and procedures. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs. Supervisory Responsibilities No Qualifications Expected for Position Ability to adapt to new situations. Excellent customer service skills. Knowledge of medical terms and practices. Strong interpersonal and communication skills. Attention to detail and organization. 2-4 years of healthcare experience or experience in an ambulatory medical office (Mental Health experience preferred). Excellent oral and written communication skills. Customer service oriented. Experience supporting physicians. Ability to work in a fast-paced environment and meet deadlines. Well-organized and self-motivated. Strong written communication skills. Team player with effective interaction skills. Ability to generate reports and documents. Proficient in Microsoft Office Suite. High School Diploma required, Bachelor's degree preferred. No specific license or credential required. Required license or credential needed to perform job: N/A The above qualifications, knowledge, experience, and/or background are expected but not required for this role. Work Environment ☐ Office ☐ Remote ☐ Hybrid (Office & Remote) Travel Travel percentage reflects an estimate and is subject to change dependent on business needs. Physical Requirements To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy. About Us Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Acknowledgment This is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above . By signing this job description, I understand the duties that are expected of me. The base salary range for this position is $20-25/hourly. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified. Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Why join Teladoc Health? Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link .
    $20-25 hourly Auto-Apply 5d ago
  • Client Relationship & Scheduling Coordinator (Work From Home)

    Expivia Interaction Marketing Group Inc. 3.6company rating

    Remote job

    Company: Expivia Marketing (Initial Training at Expivia's Main Office - Erie, PA) Employment Type: Full-Time Why You'll Love This Role Join a fast-growing, professional organization and enjoy the flexibility of working from home. After completing a mandatory in-person training at Expivia's main office in Erie, PA, you'll transition into a permanent remote role where you'll play a key part in keeping clients connected with their financial advisers. What You'll Do Communicate with current clients of financial advisers by phone and email (No cold calling) Conduct scripted qualifying questions to understand client interest and needs Schedule, confirm, and manage adviser appointments Follow up with clients to maintain engagement and a positive experience Keep adviser calendars organized and accurate What We're Looking For High school diploma or GED (required) Experience in customer service, scheduling, or sales (preferred) Must successfully pass a criminal background check Proficient with Microsoft Word & Excel Excellent communication skills and professional phone presence Organized, detail-oriented, and able to multitask effectively Positive attitude and commitment to client satisfaction Compensation & Growth Starting Pay: $12.50 - $14.00 per hour (based on experience) Pay Increase: Eligible for a raise after 90 days Career Growth: Expivia Marketing promotes from within for management, HR, and client service roles. Clear Career Path: This position offers the opportunity to grow from Client Relationship & Scheduling Coordinator (Appointment Manager) into an Advisor Support Coordinator role - a higher-paying position with expanded responsibilities. Why Work With Expivia This isn't just a scheduling job - it's a key relationship-building role with room to grow. You'll gain valuable experience, enjoy the flexibility of working from home, and be part of a company that prioritizes internal promotion as we expand.
    $12.5-14 hourly 60d+ ago
  • Home Base Patient Services Coordinator II (PSC II)

    Massachusetts Eye and Ear Infirmary 4.4company rating

    Remote job

    Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research. The Home Base Patient Service Coordinator (PSC) serves as a key member of the team that provides superior care and exceptional service to its patients. One critical dimension of this service focuses on patient check-in process and improving the human experience upon our patients' arrival to our practice and throughout the duration of their visit. The Home Base PSC will play an important role in redefining and reinvigorating the patient welcome and check-in experience. The PSC will be the crucial “face and attitude” of this patient-centered practice. While also providing medical scheduling services, the PSC will have the unique opportunity to work within a supportive team setting enabled by systems and technologies that will allow the employee to provide patient care and services at their highest levels. In addition, the PSC will be responsible to assist in special projects when skillset and capacity allow, as deemed appropriate by the Practice Manager. Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office. -Make patient appointments and maintain appointment records. -Greet and assist patients. -Answer telephones, assist callers with routine inquiries, and schedule appointments. -File materials in patient folders and print appointment schedules. -Process patient billing forms and scan documents to patient medical record/LMR. -Call for patient medical records and laboratory test results. -Open and distribute unit mail or faxes. -Type forms, records, schedules, memos, etc., as directed. -Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. -Acts as "Super User" for scheduling, registration and billing systems. -Provides assistance and training to others in these areas. -May perform more complex or specialized functions (i.e. schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, -Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location One Constitution Wharf Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
    $17.4-24.5 hourly Auto-Apply 34d ago
  • Scheduling & Reservations Coordinator - Remote

    Destination Knot

    Remote job

    Scheduling & Reservations Coordinator - RemoteLocation: Remote (United States) Company: Destination Knot About Destination Knot:Destination Knot is a client coordination and services company that supports individuals and organizations with scheduling, reservations, and service-related logistics. We focus on clear communication, organized workflows, and delivering a consistent, high-quality client experience. Position Overview:The Scheduling & Reservations Coordinator plays a key role in supporting clients by managing scheduling requests, coordinating reservations, and maintaining accurate records. This position requires strong organizational skills, attention to detail, and the ability to communicate professionally in a remote work environment.This is a coordination-focused role centered on administrative support and client communication. Key Responsibilities:Coordinate scheduling and reservation requests following established processes Communicate with clients to confirm details, provide updates, and address general inquiries Maintain accurate records, calendars, and reservation documentation Monitor timelines and ensure confirmations, updates, and changes are completed accurately Support daily operations by following internal workflows and quality standards Provide professional, timely responses to client inquiries Collaborate with internal teams as needed to support service delivery Qualifications & Skills:Strong organizational and time-management skills Clear written and verbal communication abilities Attention to detail and accuracy Ability to work independently in a remote environment Basic computer proficiency and willingness to learn new systems Professional, reliable, and client-focused Previous experience in scheduling, reservations, customer service, hospitality, or administrative support is helpful but not required. Work Environment & Schedule:Fully remote position Flexible scheduling options may be available Training and ongoing support provided Why Join Destination Knot:Remote work flexibility Structured, supportive team environment Clear expectations and established workflows Opportunity to develop valuable coordination and client service skills How to Apply:Interested candidates are encouraged to submit an application for consideration. Qualified applicants will be contacted regarding next steps.
    $32k-45k yearly est. Auto-Apply 4d ago
  • Installation Scheduling Coordinator

    Alarm Detection Systems

    Remote job

    Job DescriptionSalary: $20.00-$22.00 The Installation Coordinator uses their knowledge of company products, services, and policies to assist external and internal customers with appointments, questions, complaints, or problems. This position will speak with customers, listen to them, gain a better understanding of their needs, and offer possible solutions. The Installation Coordinator is responsible for collaborating with sales representatives, technicians, and customers to schedule installations. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Alarm Detection Systems is an EEO employer. Essential Functions and Responsibilities: In a high-volume, fast-paced call center environment, the Installation Coordinator is responsible for: Schedule new installation appointments with customers. Coordinating with the warehouse team to order necessary parts and ensure timely delivery for scheduled jobs. Efficiently routing technicians and subcontractors to job sites to minimize travel time and maximize productivity. Responding promptly to incoming calls and emails from customers, technicians, and sales team members. Documenting customer interactions, including inquiries, service issues, complaints, and resolutions. Assisting customers via phone and email with basic troubleshooting for alarm system issues. Provide polite, prompt, and professional customer service via phone and email. Utilizing internal software, databases, and communication tools efficiently and accurately. Meeting or exceeding established performance metrics while maintaining consistent service quality. Answer or make calls, email, or web submission to customers to learn about and address their needs, complaints, or other issues with products or services. Clearly communicating potential solutions to customers and ensuring their satisfaction and understanding. Practicing active listening, confirming details, clarifying concerns, and de-escalating challenging situations as needed. Responsible for onsite duties as assigned. Must be punctual and adhere to attendance standards. Adhere to all company policies and procedures. Other duties as assigned by management. Education/Experience: High School Diploma or equivalent is required. Minimum of 1 year experience as an Installation Coordinator, Customer Service Scheduler, Customer Service Representative, or related position is required. Experience in the alarm or security systems industry is a plus. Knowledge/Skills/Abilities: Demonstrated ability to deliver high-quality customer service in a fast-paced, high-volume environment. Strong organizational and time management skills with the ability to handle multiple tasks. Skilled in handling customer concerns with empathy, patience, and professionalism. Ability to troubleshoot basic technical issues and communicate solutions in layman's terms. Excellent verbal and written communication abilities. Proficiency with Microsoft Office applications (Outlook, Word, Excel) and general computer literacy. Detail-oriented and capable of maintaining accurate records and documentation. Proven ability to adapt to changing environments while remaining reliable, meeting deadlines, and consistently delivering high-quality work under pressure. Experience with scheduling systems and dispatching field personnel efficiently based on availability, location, and urgency. Ability to prioritize competing tasks and manage changing schedules with minimal disruption. Understanding of basic logistics to optimize technician routing and minimize downtime or travel. Problem-solving mindset with a focus on resolution and customer service. Active listening skills to accurately understand customer needs, verify information, and respond appropriately. Exhibits a team-first mentality with a focus on open communication and mutual support. Ability to work collaboratively with cross-functional teams. Licenses/Certifications: Maintain a clear and valid Driver's License is required. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting Standing Walking Fine Dexterity Talking Hearing Vision Color Vision Work Environment: The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Unless outlined in remote work policy, this is an on-site position. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. Alarm Detection Systems, Inc. maintains a quiet, smoke-free office environment. While this position is primarily office-based, it may occasionally require visits to customer sites, which may include office, industrial, or warehouse settings. Company Benefits: Alarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employees: Medical Insurance with multiple plan options Dental Insurance Vision Insurance Life Insurance Paid Parental Leave Disability Coverage: Employer-paid Short-Term Disability Optional Long-Term Disability 401(k) Plan with tiered employer match Paid Time Off (PTO) starting at 3 weeks per year for employees Paid Holidays: 8 recognized holidays annually Employee & Friends/Family Discounts on security systems and monitoring services Pet Insurance Discount Employee Assistance Program (EAP) Tuition Reimbursement Company-sponsored events (friends and family welcome!) Continuous professional development opportunities A fun, positive, and high-energy work environment Compensation: The starting pay range for the Installation Coordinator is $20- $22 per hour, based on knowledge, skills, education, and experience. #ADS25
    $20-22 hourly 17d ago
  • Scheduling Coordinator

    Moder Solutions

    Remote job

    The Scheduling Coordinator is responsible for inbound and outbound contact with customers whose loans are ready to be scheduled. Responsible for reviewing the closing obligations with the borrower and reviewing listed terms and cost of the loan. Will know how to escalate any call in which the borrower would like a further review of their loan terms and cash to close. Essential Job Functions may include: Provide exceptional customer service Review loan documents to ensure accuracy prior to closing Schedule in accordance with the published closing timelines and published dates Coordinates closing dates and times and verifies all required parties will be present and prepared Reviews Cash to close needed from Borrower at closing Reviews payment information with borrower Maintain regular and punctual attendance Other Related Duties: Performs other related duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience: Minimum high school diploma or general education degree (GED) required. Must have previous customer service experience with mortgage industry a plus Must be able to work independently or as part of a team in a high-paced environment. Working knowledge of MS Office skills required. 2 years of processing, title or closing experience, preferably in refinances preferred. Language Skills: Must be able to effectively communicate both verbally and in writing. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Certificates, Licenses, Registrations: None required Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Equal Employment Opportunity Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
    $31k-41k yearly est. Auto-Apply 45d ago
  • Service Scheduling Coordinator (remote)

    Petroleum Analyzer Company L.P

    Remote job

    Job Description Who We Are PAC is a global leader in advanced analytical instruments for laboratories and process environments in the hydrocarbon processing industry. Our cutting-edge technology helps customers maintain regulatory compliance and boost productivity. Join a team that thrives on innovation, precision, and customer satisfaction. Your Role As a Service Scheduling Coordinator, you'll be the heartbeat of our service operations-scheduling our field and in-house technicians, providing customer support, and ensuring seamless services. You'll work in a fast-paced, high-volume environment, collaborating across departments to resolve issues and improve processes. This is a remote position. However, the preferred candidate should reside near the Houston, TX. ???? Key Responsibilities Schedule field service and depot repair technicians for installations, maintenance, and emergency calls Coordinate global service work for warranty and goodwill issues Manage customer communications, complaints, and updates on job status Monitor inventory and expedite parts for timely work order completion Generate and process service programs, work orders, and product returns Maintain DISA, ASAP, NCMS, and OXY website records Coordinate OSHA compliance and technician training Produce daily service scheduling reports using IFS 10 ERP system Collaborate with sales, service, planning, and procurement teams Support continuous improvement initiatives across service operations ???? Qualifications High school diploma required; associate or bachelor's degree preferred Minimum 3 years' experience in manufacturing environment within a field service scheduling role. Minimum one year experience with an ERP system and Microsoft Office Suite Strong organizational and multi-tasking skills Willingness to work overtime as needed Demonstrated ability to maintain confidentiality Desired Skills Exceptional customer service and communication skills Detail-oriented with a focus on accuracy Team player with a proactive attitude Commitment to continuous improvement and problem-solving Benefits PAC offers a comprehensive total rewards package to support your career and personal well-being: Health and wellness benefits 401(k) Savings Plan Paid time off Tuition assistance Employee Assistance Program (EAP) …and more! Privacy We are committed to the protection and promotion of your privacy. In connection with your application for employment with us at PAC, please click on this link to view our Applicant Privacy Notice. ******************************************** PAC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
    $30k-40k yearly est. 7d ago
  • Scheduling Coordinator

    Rigdon Inc.

    Remote job

    Scheduling Coordinator - Remote Rigdon is looking for a motivated Scheduling Coordinator to manage day-to-day operations, fleet management, and customer service for our clients across Texas Market. You'll own account profitability by keeping schedules, technicians, and resources running smoothly. Key Responsibilities: Manage Schedules: Anticipate conflicts, allocate resources efficiently, and ensure timely service. Communicate: Notify clients and technicians of schedule changes; keep everyone informed. Track Technicians: Use GPS to monitor progress and address deviations quickly. Forecast & Manage Supplies: Ensure technicians have the materials they need. Analyze Data: Track scheduling trends and provide insights for improvements. Support Marketing: Monitor demand patterns and collaborate to expand business. Financial Oversight: Close jobs, invoice accurately, process payments, and follow up on balances. Payroll Support: Generate reports and assist with payroll processing. Problem-Solve & Improve: Implement process improvements and tackle challenges proactively. Stay Current: Keep up with industry trends and best practices. Other tasks as assigned What We're Looking For: Strong organization, multitasking, and communication skills Proficiency with scheduling software and GPS tracking systems Analytical mindset with financial basics Customer-service oriented, proactive problem solver Ability to adapt and work under pressure Previous scheduling, coordination, or fleet management experience preferred Up-to-date laptop/desktop + fast, reliable internet (direct connection required) Perks & Conditions: Fully remote Occasional after-hours availability may be required Phone equipment provided by Rigdon Benefits: Eligible for benefits after completing a 60-day probationary period. Up to 80 hours of paid time off per year (prorated in the first year). Company-subsidized health insurance. Join our team and become the voice of Rigdon to our valued clients. If you have strong organizational skills, detail-oriented, problem solving abilities, are proactive, and thrive in a remote work environment, we encourage you to apply. Help us provide exceptional service and support to our field technicians and customers while enjoying working from home. Apply now to be a part of the Rigdon team.
    $30k-40k yearly est. 5d ago
  • Scheduling Coordinator - Healthcare (Remote)

    Access Telecare

    Remote job

    Who We Are: Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission's Gold Seal of Approval and has maintained that accreditation every year since inception. We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out. The Opportunity We are seeking a detail-oriented and organized Scheduling Coordinator to join our Neurology Clinical Operations team. As a Scheduling Coordinator, you will support daily operational tasks related to our Neurology providers and assist with the management, development, and implementation of physician schedules in alignment with defined metrics and operational goals. Success in this position requires strong communication and organization skills, as you'll collaborate daily with clinicians, operations leaders, and internal teams to ensure schedule accuracy, efficiency, and seamless coordination across departments. What You'll Work On Collect, analyze, and interpret data from multiple sources to identify opportunities to optimize clinician schedules Quickly get up to speed on Access Telecare's scheduling tool to support the analyses above Generate & post Physician Schedules on a monthly basis utilizing predetermined availability to strategically maximize efficiency and meet/exceed target goal parameters. Maintain real-time schedule changes. Assist with the formation of facility specific physician panels as part of implementation process, depending upon existing & future State licensure/privileges. Create summaries of coverage progress and remaining deficiencies Compile capacity/coverage needs by service line, by physician group, or other criteria Conduct outreach to clinicians to resolve capacity/coverage needs Process shifts changes (extensions, change in start/end time, trades, etc.) in line with parameters set with service line leadership Compile regular reporting on schedule performance Enter monthly scheduling data into the scheduling software Perform other duties and special projects as assigned What You'll Bring Bachelor's degree Minimum of two years physician scheduling/workforce management or related experience preferred Experience with quantitative analysis using tools like Microsoft Excel Highly effective communication skills (written and oral) Excellent organizational and project management skills, with an emphasis on hitting key deliverables/dates Detail-oriented Ability to collaborate across multiple cross-functional teams Proficiency with Microsoft Office Suite and general computer skills Company P erks Remote Work Health Insurance (Medical, Dental, Vision) Health Savings Account Flexible Spending (Medical and Dependent Care) Employer Paid Life and AD&D (Supplemental available) Flexible Vacation, Wellness Days, and Paid Holidays About our recruitment process: We don't expect a perfect fit for every requirement we've outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 3 interviews via Zoom. Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.
    $30k-39k yearly est. Auto-Apply 12d ago
  • Patient Scheduling Coordinator

    Stanbrick Dental Services

    Remote job

    Job DescriptionSalary: $20.00/hour plus incentive Stanbrick Dental Services is a growing dentalcompany with 10 locations in the Denver Metro Area.We arelooking for a remote Patient Scheduling Coordinatorto join ouramazing team! The Patient Scheduling Coordinators primary responsibility will be to promptly follow up on marketing-generated leads and schedule new patient appointments across all practices.We are seeking a self-starter and has a strong work ethic. Prior dental experience and being bilingual in English and Spanish is preferred but not a requirement. We are looking for someone who: Has prior sales experience Has great interpersonal and customer service skills Is dependable and reliable Has attention to detail Has the ability to multi-task and prioritize Hasstrong computer skills Is in alignmentwith our core values of Honesty & Integrity, Commitment to Excellence and Loyalty Wants to be part ofa GREAT team! The full-time position is based from home (Denver Metro Area only), Monday through Friday. The role offers a wage of up to $20.00/hour, with additional earning potential through performance-based incentives. Company benefits include employer-subsidized health care, dental benefits, 401(k) contribution, paid holidays, and paid time off.
    $20 hourly 13d ago
  • Clinical Scheduling Specialist

    Midi Health

    Remote job

    Master Clinical Scheduler @ Midi Health: 👩 ⚕️💻 Midi is seeking an experienced Master Scheduler to join our cutting edge healthcare start-up. This is a rare opportunity to start at the ground level of a fast-growing healthcare practice! We offer a flexible work schedule and 100% remote environment with a competitive salary, benefits and a kind, human-centered environment. Business Impact 📈 Sole responsibility for creating every Midi clinician's schedule in Athena Daily monitoring of clinician schedules Management of patient waiting list to backfill patients as times become available Rescheduling of patients as needed Adjustment of clinician schedules as needed Cross-coverage of Care Coordinator Team responsibilities as assigned What you will need to succeed: 🌱 Availability! 5 days per week, 8 hour shift + 30 min unpaid lunch - 9:30 AM to 6 PM PST Minimum of five (3) years as a Clinical Scheduler building clinician schedules (preferably in AthenaHealth) Minimum of 1 year experience working for a digital healthcare company Proficiency in scheduling across multiple time zones Self-starter with strong attention to detail What we offer: Compensation: $30/hour, non-exempt Full Time, 40-hour work-week Fully remote, work from home opportunity! Benefits (medical, dental, vision, 401k) The interview process will include: 📚 Interview with Recruiter (30 min Zoom) Interview with Scheduling Supervisor + Lead Scheduler (30 min Zoom) Final Interview with Practice Manager (30 min Zoom) ***Scheduled Shift Time is M-F 9:30am-6pm PST*** Thanks for your interest in Midi 👋While you are waiting for us to review your resume, here is some fun content to check out! Check us out here and here. Trust that our patients love❣️us! #Menopauseishot #LI-DS1 Please note that all official communication from Midi Health will come from **************** email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at ********************. Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Please find our CCPA Privacy Notice for California Candidates here.
    $30 hourly Auto-Apply 3d ago
  • Booking and Scheduling Specialist

    Traveling With McHaila

    Remote job

    Were seeking a detail-oriented Booking & Scheduling Specialist to support clients by managing bookings, coordinating schedules, and ensuring every detail is accurate and organized. This fully remote role is ideal for someone who enjoys organization, client communication, and keeping processes running smoothly. What Youll Do: Manage bookings, schedules, and confirmations Communicate with clients to gather details and provide updates Track changes, deadlines, and follow-ups Ensure accuracy and a seamless experience from start to finish What Were Looking For: Strong organizational and communication skills Experience in customer service, scheduling, or coordination (preferred, not required) Comfortable working independently in a remote environment Detail-oriented, dependable, and tech-comfortable Why This Role Stands Out: 100% remote flexibility Training and ongoing support provided Opportunity for growth within a supportive team
    $33k-43k yearly est. 16d ago
  • Home Health Scheduling Specialist - HCHB Required

    Graham Healthcare Group

    Remote job

    Compensation: $20.00 - $24.00 The base compensation range for this role is fixed, with a maximum cap of $24.00. We want to be transparent about this as we continue discussions. Monday-Friday, 8AM-5PM, fully remote Medical Benefits: Health, Vision, & Dental Retirement: 401K & Pension w/ 4% employer contribution PTO: 15 Days Graham Healthcare Group is hiring a Patient Services Coordinator to join our dynamic team! The Patient Services Coordinator is responsible for scheduling the home visits for the field staff and assisting with the coordination of patient care. In addition, the patient services coordinator will accumulate admissions/intake information and communicate with CFSS for possible staffing needs and concerns. This position can work remotely depending on location. Patient Services Coordinator Responsibilities: Works within the HCHB workflow structure as directed Compile the daily schedules of clinical staff. With the direction of the Assistant Clinical Manager, assigns POD clinicians to patients. Assists POD personnel in care coordination of patient/client services. Serves as a liaison between the field staff, patients/clients, and POD personnel. Communicates with CFSS when order approval is holding scheduling Completes all tasks/workflow daily, communicates with ACM regarding any workflow unable to be processed prior to the end of the shift. Process appropriately all visits that have been sent back from clinicians. Weekend rotation as needed Patient Services Coordinator Qualification Requirements: Associate's degree Preferred. At least one (1) year of experience in home health preferred. At least one (1) year of experience in a customer service capacity. Proficient in Microsoft Office suite. Minimum of two years general office experience, with one (1) of those years having been in data entry or word processing functions. Previous Home Health experience preferred About Graham Healthcare Group: As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum. Join the Graham Healthcare Group and enjoy the following benefits: Competitive Pay: With opportunity for advancement Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from. Supplemental Benefits: Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered. Generous PTO Packages. Retirement: Save for your future with our company offered 401k plan and pension. Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan. Benefits may vary based on your employment status. NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. By submitting your application, you are confirming that you are legally authorized to work in the United States. Graham Healthcare Group is an Equal Opportunity Employer
    $20-24 hourly Auto-Apply 7d ago
  • V104 - Intake and Scheduling Specialist

    Flywheel Software 4.3company rating

    Remote job

    For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: This role at Job Duck offers the opportunity to support a fast‑paced professional environment where responsiveness and smooth communication truly make a daily impact. The position centers around assisting clients with care, managing incoming calls with a warm and engaging presence, and ensuring that follow‑ups and intakes are handled with clarity and consistency. You will contribute by preparing polished templates, maintaining accurate spreadsheets, and coordinating schedules so operations run seamlessly. A candidate who thrives in this role enjoys interacting with others, communicates with confidence, and stays organized even when navigating multiple software tools at once. If you bring strong English skills and a naturally outgoing approach to your work, you will excel here. • Salary Range: 1,150 USD to 1,220 USD Responsibilities include, but are not limited to: Answering phone calls (approximately 10/day), it can vary Handle scheduling and calendar coordination Support general administrative functions Create and maintain spreadsheets Templates drafting. Client intake and follow-up. Requirements: Strong written and spoken English Excellent grammar and communication skills Responsive and detail‑oriented Comfortable using multiple software platforms simultaneously Outgoing communication style Ability to stay organized while handling varied administrative tasks CRM: Lawmatics VoIP: RingCentral Internal communication: Microsoft Teams Channel, Slack Outlook Work Shift: 9:00 AM - 6:00 PM [EST][EDT] (United States of America) Languages: English, Spanish Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
    $30k-43k yearly est. Auto-Apply 31d ago
  • Medical Central Scheduling Specialist - Remote

    Qualderm Partners 3.9company rating

    Remote job

    Job Description Candidates must reside within a reasonable driving distance of Lombard, IL. Hours Scheduled: Mon-Thurs 9:30am-6pm/Fridays 8am-5pm QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our commitment is to educate, protect, and care for your skin while delivering the highest quality dermatological services. We strive to make skin health accessible to all while fostering a rewarding work environment for both our patients and employees. Position Summary: The Remote Central Scheduling Specialist will be responsible for managing and coordinating the scheduling of patient appointments across our various practice locations. This role requires exceptional customer service skills and the ability to handle a high volume of calls while ensuring that each patient feels valued and supported throughout their scheduling experience. Requirements High School Diploma required; Associate's Degree preferred. Minimum of 1 year customer service experience in a healthcare setting preferred. Strong communication and interpersonal skills. Ability to manage multiple tasks efficiently in a fast-paced environment. Proficiency in scheduling software and Microsoft Office applications. Understanding of HIPAA regulations is a plus. Benefits Competitive Pay Medical, dental, and vision 401(k) - The company match is 100% of the first 3%; and 50% of the next 2%; immediately vested Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 2 floating days Company paid life insurance and additional coverage available Short-term and long-term disability, accident and critical illness, and identity theft protection plans Employee Assistance Program (EAP) Employee Discounts Employee Referral Bonus Program QualDerm Partners, LLC is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Compensation Range: $17.00 - 19.50 per hour. Final offer will be based on a combination of skills, experience, location, and internal equity.
    $17-19.5 hourly 7d ago
  • Home Base Patient Services Coordinator II (PSC II)

    Brigham and Women's Hospital 4.6company rating

    Remote job

    Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research. The Home Base Patient Service Coordinator (PSC) serves as a key member of the team that provides superior care and exceptional service to its patients. One critical dimension of this service focuses on patient check-in process and improving the human experience upon our patients' arrival to our practice and throughout the duration of their visit. The Home Base PSC will play an important role in redefining and reinvigorating the patient welcome and check-in experience. The PSC will be the crucial "face and attitude" of this patient-centered practice. While also providing medical scheduling services, the PSC will have the unique opportunity to work within a supportive team setting enabled by systems and technologies that will allow the employee to provide patient care and services at their highest levels. In addition, the PSC will be responsible to assist in special projects when skillset and capacity allow, as deemed appropriate by the Practice Manager. Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders and print appointment schedules. * Process patient billing forms and scan documents to patient medical record/LMR. * Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities * Proficiency with all Office Suite, * Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location One Constitution Wharf Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
    $17.4-24.5 hourly Auto-Apply 36d ago

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