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What does a scheduling manager do?

Updated January 8, 2025
7 min read
What does a scheduling manager do

A scheduling manager is primarily in charge of performing administrative support tasks, focusing on timeline management. Among their responsibilities include managing the office or calendar, understanding the project or program requirements, scheduling meetings and appointments, overseeing conference and event schedules, handling travel plans, and addressing any scheduling concerns and issues, resolving them promptly and efficiently. Furthermore, as a scheduling manager, it is essential to maintain an active communication line with the workforce, disseminating schedule information while adhering to the company's policies and regulations.

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Scheduling manager responsibilities

Here are examples of responsibilities from real scheduling manager resumes:

  • Manage, schedule, and run quality assurance on customer appointments for field analysts.
  • Lead ISO 9001 internal audits, as well as a lean team and 6S participant.
  • Analyze contractor prepare CPM schedules and work with contractors and consultants to achieve an approve baseline schedule.
  • Analyze the IMS and manage cross-program dependencies to inform managers of schedule concerns, issues, and risks.
  • Accomplish implementation of upgrade inventory management process, change control, policies and procedures to meet FDA's mandate criteria.
  • Manage daily operations including scheduling, forecasting, budgeting, timekeeping and payroll.
  • Define and implement PTO approval and tracking processes.
  • Set up all new products in ERP system.
  • Maintain HIPPA standards to handle and protect private information.
  • Insure accurate timekeeping, payroll, and billing of clients.
  • Champion use of CMMS system to enhance the bottom line.
  • Update patient accounts and information daily and keep schedules accurate in the EMR.
  • Upload and update the project man-hour budgets for each disciplines under the WBS.
  • Develop P3 CPM logic driven schedules for project development, engineering, procurement and construction.
  • Audit physician orders in EMR to ensure timely scheduling and rescheduling of ancillary testing and appointments.

Scheduling manager skills and personality traits

We calculated that 13% of Scheduling Managers are proficient in Patients, Customer Service, and Schedule Changes. They’re also known for soft skills such as Interpersonal skills, Organizational skills, and Writing skills.

We break down the percentage of Scheduling Managers that have these skills listed on their resume here:

  • Patients, 13%

    Trained employees across hospital in patient satisfaction and building Patients as Customers relationships

  • Customer Service, 12%

    Communicated product availability to Customer Service Representatives.

  • Schedule Changes, 5%

    Ensured Nursing HPPD was at the appropriate budgeted level and volume-adjusted schedule changes made while balancing optimal utilization of employees.

  • Excellent Interpersonal, 5%

    Maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities.

  • Human Resources, 4%

    Worked closely with the department of Human Resources to ensure appropriate and required business operations and regulations.

  • Patient Appointments, 4%

    Schedule patient appointments using computerized scheduling, answer insurance and billing questions, and oversee patient account management.

Most scheduling managers use their skills in "patients," "customer service," and "schedule changes" to do their jobs. You can find more detail on essential scheduling manager responsibilities here:

Interpersonal skills. The most essential soft skill for a scheduling manager to carry out their responsibilities is interpersonal skills. This skill is important for the role because "secretaries and administrative assistants interact with clients, customers, or staff." Additionally, a scheduling manager resume shows how their duties depend on interpersonal skills: "maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities. "

Organizational skills. Many scheduling manager duties rely on organizational skills. "secretaries and administrative assistants keep files, folders, and schedules in order so that an office runs efficiently.," so a scheduling manager will need this skill often in their role. This resume example is just one of many ways scheduling manager responsibilities rely on organizational skills: "handled excellent organizational skills to effectively handle multiple tasks. "

Writing skills. Another skill that relates to the job responsibilities of scheduling managers is writing skills. This skill is critical to many everyday scheduling manager duties, as "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers." This example from a resume shows how this skill is used: "train new employees on scheduling software, writing schedules, negotiating with providers, client satisfaction and provider retention. "

See the full list of scheduling manager skills

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Compare different scheduling managers

Scheduling manager vs. Referral specialist

Referral specialists are responsible for ensuring patients are already cleared for specialty service office visits. They resolve registration, pre-certification, and case-related affairs before the client's appointment. Also, they give support to clinical staff to manage the administrative components of clinical referrals for many services. They must gather relevant information from financial counselors, insurance carriers, and other supplementary staff to make sure the patient's financial responsibility for services are provided. Additionally, they act as a liaison between the patients, physicians, hospitals, health insurance vendors, or other referral sources.

The annual salary of referral specialists is $41,070 lower than the average salary of scheduling managers.While their salaries may differ, the common ground between scheduling managers and referral specialists are a few of the skills required in each roleacirc;euro;trade;s responsibilities. In both careers, employee duties involve skills like patients, customer service, and excellent interpersonal.

These skill sets are where the common ground ends though. The responsibilities of a scheduling manager are more likely to require skills like "schedule changes," "human resources," "booking," and "scheduling software." On the other hand, a job as a referral specialist requires skills like "medical terminology," "pet," "patient care," and "primary care." As you can see, what employees do in each career varies considerably.

Referral specialists earn the highest salaries when working in the non profits industry, with an average yearly salary of $37,335. On the other hand, scheduling managers are paid more in the construction industry with an average salary of $85,206.On average, referral specialists reach similar levels of education than scheduling managers. Referral specialists are 1.0% more likely to earn a Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.

Scheduling manager vs. Medical receptionist

Medical receptionists are responsible for manning the front desk at a medical facility such as a clinic or a hospital. They manage schedules and appointments in the clinic or hospital. They help patients to their respective appointments. They also assist doctors, nurses, and other medical practitioners by ensuring that the schedule for the day is being followed. They are also in charge of assisting visitors by directing them wherever they would need to go. Medical receptionists also answer inquiries by patients or visitors. Medical knowledge, great customer service skills, and a friendly attitude are needed.

Medical receptionist positions earn lower pay than scheduling manager roles. They earn a $45,253 lower salary than scheduling managers per year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both scheduling managers and medical receptionists have skills such as "patients," "customer service," and "data entry. "

In addition to the difference in salary, there are some other key differences worth noting. For example, scheduling manager responsibilities are more likely to require skills like "schedule changes," "excellent interpersonal," "human resources," and "patient appointments." Meanwhile, a medical receptionist has duties that require skills in areas such as "check-in," "medical terminology," "patient care," and "front desk." These differences highlight just how different the day-to-day in each role looks.

On average, medical receptionists earn a lower salary than scheduling managers. Some industries support higher salaries in each profession. Interestingly enough, medical receptionists earn the most pay in the health care industry with an average salary of $32,483. Whereas scheduling managers have higher pay in the construction industry, with an average salary of $85,206.medical receptionists earn lower levels of education than scheduling managers in general. They're 5.1% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.

Scheduling manager vs. Medical support assistant

A medical support assistant job is mainly in health care services, such as hospitals, medical clinics, and private doctors who perform administrative duties and organizing schedules and records. They work together with patients' physicians, nurses, and other medical personnel. Assistants can directly work with patients and call insurance firms on their behalf to inquire about insurance coverage. Medical support assistants encode data on a computer regarding patients' medications, treatment, and lab test results.

On average, medical support assistants earn lower salaries than scheduling managers, with a $41,823 difference per year.By looking over several scheduling managers and medical support assistants resumes, we found that both roles require similar skills in their day-to-day duties, such as "patients," "customer service," and "patient appointments." But beyond that, the careers look very different.

The required skills of the two careers differ considerably. For example, scheduling managers are more likely to have skills like "schedule changes," "excellent interpersonal," "human resources," and "excellent organizational." But a medical support assistant is more likely to have skills like "patient care," "advanced life support," "veterans," and "medical terminology."

Medical support assistants earn the best pay in the government industry, where they command an average salary of $40,958. Scheduling managers earn the highest pay from the construction industry, with an average salary of $85,206.When it comes to education, medical support assistants tend to earn similar degree levels compared to scheduling managers. In fact, they're 1.3% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.

Scheduling manager vs. Unit coordinator

A unit coordinator is responsible for providing quality care services to patients by supporting the daily operations of a health care facility under the supervision of medical professionals. Unit coordinators perform administrative and clerical tasks as needed, including responding to patients' inquiries and concerns, scheduling appointments, sorting medical records, verifying insurance details, and assisting the physician on the care plans and patients' activities. They also monitor the medical supply inventory, coordinate with suppliers, and ensure the cleanliness and orderliness of the facility by adhering to safety standards and protocols.

Unit coordinators average a lower salary than the annual salary of scheduling managers. The difference is about $33,525 per year.According to resumes from scheduling managers and unit coordinators, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "patients," "customer service," and "excellent interpersonal. "

Even though a few skill sets overlap between scheduling managers and unit coordinators, there are some differences that are important to note. For one, a scheduling manager might have more use for skills like "schedule changes," "human resources," "excellent organizational," and "booking." Meanwhile, some responsibilities of unit coordinators require skills like "medical terminology," "cpr," "patient flow," and "physician orders. "

The health care industry tends to pay the highest salaries for unit coordinators, with average annual pay of $35,680. Comparatively, the highest scheduling manager annual salary comes from the construction industry.The average resume of unit coordinators showed that they earn similar levels of education compared to scheduling managers. So much so that theyacirc;euro;trade;re 0.5% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.5%.

Types of scheduling manager

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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