Top Scheduling Specialist Skills

Below we've compiled a list of the most important skills for a Scheduling Specialist. We ranked the top skills based on the percentage of Scheduling Specialist resumes they appeared on. For example, 11.7% of Scheduling Specialist resumes contained Customer Service as a skill. Let's find out what skills a Scheduling Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Scheduling Specialist resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Scheduling Specialist jobs:
  • Balance Supply and Demand to support targeted customer service levels, inventory turn goals, and capacity utilization/staffing requirements
  • Provided extensive administrative and customer service support to physicians and customer service support to physicians and clinical managers.
  • Recognized patterns in alerts system and recommended ways to improve efficiency and customer service.
  • Managed and maintained relationships with internal and external teams to provide exceptional customer service.
  • Participated and managed annual departmental projects focusing on client satisfaction and customer service.
  • Received added responsibilities/pilot-program task upon noted success in core customer service duties.
  • Handle customer service associated requests, communicate preparations and handle callbacks.
  • Maintain customer service and/or productivity guidelines set forth by applicable leadership.
  • Coordinated production between operations, inventory and customer service departments.
  • Provide quality customer service by managing business customer accounts.
  • Demonstrated mastery of customer service when scheduling patient appointments.
  • Provided customers with quality customer service.
  • Perform various office duties including customer service, multiple phone lines and advanced computer skills with extensive use in Microsoft Office.
  • Worked with all departments within the store to maintain proper coverage for optimum customer service while adhering to corporate budget/payroll guidelines.
  • Provided superior customer service in a professional and courteous manner to patients, referring offices, and internal customers.
  • Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
  • Excelled in role requiring the ability to handle a variety of customer service and customer issues with expediency.
  • Help peers to learn more about Mexico cases, how to handle them and provide better customer service.
  • Provided excellent customer service to shop, field and office personnel in all scheduling and payroll related matters.
  • Provided customer service to home health clients, hospital case managers and skilled nursing home social workers.

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2. Outpatient Procedures

high Demand
Here's how Outpatient Procedures is used in Scheduling Specialist jobs:
  • Determined prior authorizations for outpatient procedures.
  • Scheduled 60-80 patients for Outpatient procedures.
  • Scheduled patients for outpatient procedures, personally overseeing the process from start to finish Registration and intake processing of new patients.
  • Scheduled patients for outpatient procedures, personally overseeing the process from start to finish Patient Information entry and analysis.
  • Obtain benefits and authorization for inpatient and outpatient procedures by working with specialists secretary's and other designated personal.
  • Utilize medical procedure databases to schedule surgical and outpatient procedures for approximately 20 medical facilities within Georgia and South Carolina.

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3. Insurance Companies

high Demand
Here's how Insurance Companies is used in Scheduling Specialist jobs:
  • Managed supervisor visits, required Medicare visits and required discharge visits by medicare and insurance companies.
  • Collaborated with insurance companies and doctors office to get authorization for surgery.
  • Scheduled appointments with members for specified programs provided by their insurance companies
  • Obtained authorizations/referrals from insurance companies and informed patients of medical benefits.
  • Ensured accurate authorizations from insurance companies.
  • Reconcile all payments, by patients and insurance companies, checking balance, and EOB per patient are accurate.
  • Interacted with insurance companies to ensure they had referral information and assisted patients in completing the appropriate insurance forms.
  • Work closely with insurance companies to determine level of coverage and deductible amount, filing claims as necessary.
  • Called members on behalf of their respective health insurance companies to offer Health Risk Assessments.
  • Assisted different Medicare patients and various insurance companies to carry out in-home health assessments.
  • Processed and worked point of access with medical team including insurance companies for referrals.
  • Registered new patients, called insurance companies for benefits and prior authorization.
  • Scheduled Medicare members for checkups on behalf of various insurance companies.
  • Submit prior approvals to insurance companies.
  • Worked with insurance companies as well
  • Scheduled and maintained appointment calendars for Nurse Practiconers performing contract visits for various Insurance Companies.
  • Obtain authorization and precertification from various insurance companies for appointments, procedures and surgeries.
  • Transcribe all office meeting minutes Complete and maintain all physician contracts with medical insurance companies Prepare daily bank deposits

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4. Patient Care

high Demand
Here's how Patient Care is used in Scheduling Specialist jobs:
  • Acted as a liaison between the surgeon and patients to ensure that main emphasis was on patient care.
  • Assigned float pool, agency and staff nurses to patient care units on a daily basis.
  • Supported the hospital with staffing needs and issues that affected all patient care areas.
  • Rendered excellent in-home patient care, assisted them on their activities of daily living.
  • Contacted directly with the back office staff to ensure quality patient care.
  • Retrieved information as needed for patient care.
  • Evaluated patient care procedural changes for effectiveness.Jumped in to fill gaps for on call rotation when necessary.

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5. Phone Calls

high Demand
Here's how Phone Calls is used in Scheduling Specialist jobs:
  • Answer incoming phone calls and ensure all inquiries and issues are handled accurately and with a sense of urgency.
  • Answered incoming phone calls in a prompt and friendly manner in order to direct patients to the correct department.
  • Make regular phone calls and/or use other means of contact to establish the lines of communication with custodians.
  • Answer inbound and make outbound phone calls to schedule patients for procedures ordered by referring physicians.
  • Responded daily to a heavy volume of phone calls and emails from lotus Notes.
  • Reviewed daily schedules, answered incoming phone calls, and greeted clients.
  • Answer patient phone calls and assist them with whatever they may need.
  • Answer phone calls, book appointments, and communicate with the technologists.
  • Manage communications and requests from field engineers through email and phone calls.
  • Assisted with administrative duties answering viewer phone calls and ordering supplies.
  • Answer phone calls from physician offices and patients regarding patient exams.
  • Received in-bound phone calls from patients to schedule necessary appointments.
  • Handled large volumes of phone calls from customers and engineers.
  • Relay messages to nursing staff regarding patient phone calls.
  • Answered incoming phone calls, faxes, and mail.
  • Help answer phone calls and the reception area.
  • Processed incoming and outgoing phone calls.
  • Return phone calls, send fax.
  • Welcome and Post Op phone calls.
  • Answer phone calls in regards to scheduling evaluations and regular appointments for Occupational, Speech and Physical therapy.

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6. Appointment Scheduling

high Demand
Here's how Appointment Scheduling is used in Scheduling Specialist jobs:
  • Acknowledged for surpassing group and individual goals in the arena of competitive appointment scheduling.
  • Provided support to the appointment scheduling team.
  • Enter information in system for appointment scheduling, rescheduling and cancellation Monitored all medical callbacks as needed.
  • Front Office Obtain Insurance eligibility, and benefits Recall specialist, fee presentation, appointment scheduling, greeting patients.
  • Transcribe prescription refill requests for pharmacies and patients Perform assessments on neurological patients for appointment scheduling.
  • Verify patient's insurance eligibility and update patient information at the time of appointment scheduling.

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7. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Scheduling Specialist jobs:
  • Provided translation for Nurse Practitioner assessment and scheduling appointments for Vietnamese residents.
  • Interacted with patients when scheduling appointments to ensure patient satisfaction.
  • Answer incoming patient calls for scheduling appointments Order charts Triage patient concerns for nurses Schedule various appointments Greet patients.
  • Assisted new and established patients by scheduling appointments per the physician's schedule.
  • Assist Patients with scheduling appointments to see Doctors.
  • Encouraged employees to meet / exceed team goals Trained employees on effectively scheduling appointments

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8. Medical Records

high Demand
Here's how Medical Records is used in Scheduling Specialist jobs:
  • Scheduled appointments for retrieval of medical records and entered confirmation of specific information into company's database.
  • Scheduled all specialty appointments ordered by primary care physicians and forwarded pertinent medical records to specialty practices.
  • Search electronic medical records for client information, service history, scheduled/canceled appointments, and medication profile.
  • Prepare and scan medical records into electronic document management systems.
  • Maintained updated information for medical records.
  • Operate office equipment, such as voice mail, invoices, financial statements, letters, case histories, or medical records
  • Answered questions regarding physician's specialties, clarified referral procedures, requested required medical records, and retrieved messages.
  • Obtain medical records for EMR system and serve as liaison between referring facility and patient for upcoming appointments.
  • Crossed trained to work the emergency room, medical records and hospital switchboard Responsible for training all new employees
  • Use of electronic medical records to receive and registrar patients in various Patient Administrative Service areas.
  • Implemented and maintained patient medical records and data along with tracking system for physician s orders.
  • Prepared medical records, forms and other related paper work needed for an appointment.
  • Scheduled on site appointments for field reviewers to perform audits of medical records.
  • Enter information into patients' medical records utilizing in house medical software.
  • Conducted medical records reviews and audits for Medicare and Medicaid services.
  • Uploaded medical records to secure online data base.
  • Scanned in medical records for external referrals.
  • Managed the Medical Records department.
  • Handle all medical records requests.
  • Call Doctor's offices/Hospitals Countrywide to retrieve Medical Records on behalf of Known Health Insurance Company's.

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9. Data Entry

high Demand
Here's how Data Entry is used in Scheduling Specialist jobs:
  • Verify patient insurance coverage and complete data entry of all insurance information within the company's computerized system.
  • Processed daily data entry of customer information into system.
  • Detail oriented data entry & secretarial duties performed diligently.
  • Completed data entry using Banner and other Microsoft Applications.
  • General data entry assignments using computer generated reports.
  • Handled multifaceted clerical tasks (e.g., payroll, data entry, filing, schedules, dispatching) maintained database.
  • Used office automation to accomplish clerical, statistical, and data entry tasks in support of the Call Center.
  • Carried out the admissions process with patients, completing all necessary paperwork, filing, and data entry.
  • Answer phones, schedule appointments, verify insurance, email, data entry and other clerical duties.
  • Perform office duties such as managing telephone lines, fax, file, and preform data entry.
  • Designed registration for outpatients, verified insurance, data entry to assist to patients with their procedures.
  • Bill payment processing, data entry of inventory audits and daily support functions for service technicians.
  • Work in a call center environment using multiple scheduling programs and data entry.
  • Filed Paperwork, Data Entry, and Verified Insurance.
  • Update and manage 3 data entry systems;.
  • Performed data entry and proofing.
  • Use of 10key, CRT, data entry.
  • Filed patients information Called doctors' offices -data entry with patient information to get information to put in excel.
  • Schedule elderly people for their annual through their insurance Outbound calling Data Entry

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10. Medical Facilities

high Demand
Here's how Medical Facilities is used in Scheduling Specialist jobs:
  • Complete all direct patient scheduling for assigned medical facilities.
  • Coordinate communication as well as care between patients, family members, medical staff, administrative staff, and medical facilities.
  • Scheduled and confirmed medical record reviews with medical facilities and provider offices through outbound and inbound calls.
  • Release of medical record to patients and other medical facilities.

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11. Radiology

high Demand
Here's how Radiology is used in Scheduling Specialist jobs:
  • Scheduled and registered patients for radiology, cardiology, respiratory, physical therapy and other evaluations, examinations and procedures.
  • Scheduled patients for radiology procedures, including complicated scheduling for multiple exams in one patient visit.
  • Communicate with doctor offices/radiology departments for STAT testing and other patient needs.
  • Obtain prior authorizations & referrals for Radiology/Specialty appointments.
  • Centralized Scheduler* Schedule Surgeries and Radiology procedures.
  • Transmitted radiology reports to referring doctors
  • Restructured and composed new policies within the scope of Radiology scheduling under the appointment of the supervisor.
  • Answer phones and schedule all radiology and ancillary department patient appointments in a courteous and timely manner.
  • Possessed knowledge of medical terminology, computer skills and a broad knowledge of radiology procedures.
  • Scheduled X-Rays for the Radiology Department at the Orthopedics Specialty Center and Medical Center Campus.
  • Schedule radiology exams and procedures for Presbyterian Facilities in Charlotte, NC and surrounding areas.
  • Relay preparations of different radiology procedures to physician's offices and to patients.
  • Involved in patient care by scheduling exams in radiology using Cerner, explaining procedures, explaining preparation necessary for procedure.
  • Pre-certified medical and radiology procedures and surgeries.
  • Schedule Outpatient Radiology testing for 5 facilities thru PHS system.
  • Answer phones, Schedule New pt &out pt procedure's & return appointments, Scheduler Interventional radiology procedures & precertification.
  • Operate multi-line phone Receive physician orders via fax/verify procedure ordered Schedule patient for radiology test Educate patients on preparation needed for test

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12. Patient Demographics

high Demand
Here's how Patient Demographics is used in Scheduling Specialist jobs:
  • Maintain 100% accuracy of surgery cards picked for appropriate surgery procedures while verifying patient demographics to ensure correct contact information.
  • Scheduled patient home visits by nurses and/or physical therapists; data entered patient demographics and billing information in Horizon system.
  • Gather patient demographics and cross reference databases to provide information regarding appointment/procedure dates and times via Athena web-based system.
  • Assisted Dermatologist with start up of her practice doing scheduling; including patient demographics and insurance verification.
  • Complete patient demographics for outpatient scheduling, Completed Medicare ABN approval before scheduling.
  • Confirmed and updated patient demographics and insurance information.
  • Check that all patient demographics are all up-to-date and make sure all appropriate paperwork is complete.
  • Verify all patient demographics are accurate for billing purposes.
  • Schedule appointments, maintain office schedule Verify all patient demographics, Insurance information.

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13. Surgery

high Demand
Here's how Surgery is used in Scheduling Specialist jobs:
  • Consulted with doctors regarding patients who required Neurosurgery, referred and coordinated patients as needed.
  • Generated the surgical operating schedule and confirmed client appointments for outpatient surgery center.
  • Scheduled patient for surgery and often coordinated surgery with other physicians.
  • Communicated with surgery control desk regarding cancellations and delays.
  • Called patients with surgery information.
  • Completed and distributed surgery schedules.
  • Filed paperwork, processed paperwork for patients, created and sent out documents and packet information for surgery or appointment prep.
  • Ensured scheduling of patients who need surgery or test, and miscellaneous duties assigned by physicians and office manager.
  • Assisted patients with the surgery process from Medical Clearance, Pre-Admission Testing and follow-up.
  • Worked in Surgery dept and ICU as EKG Monitor Tech and unit secretary.
  • Schedule daily line up of surgeries according to complexity and length of surgery.
  • Translate forms and questionnaires for clinical trials research for Department of Surgery.
  • Chart assembly with all required documentation for surgery 2 days in advance.
  • Maintained surgery schedule by manually updating date and times as required.
  • Translate fliers for clinical trials research for Department of Surgery.
  • Verify insurance, request authorizations for outpatient surgery & etc.
  • Supported the Wound Care division in the General Surgery department.
  • Send correspondence to patient's with surgery instructions.
  • Confirm with surgery orders so consents match.
  • Maintained Veterinary, Pathology, Surgery and Clinical Pathology Departments calendars.

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14. High Volume

high Demand
Here's how High Volume is used in Scheduling Specialist jobs:
  • Developed and maintained employee morale throughout high volume years of continuous reorganization to meet ever changing customer needs.
  • Answer high volume of calls daily, register patients, create new accounts, data entry, etc.
  • Managed multiple clinician calendars in a high volume, face-paced environment with focus on attention to detail.
  • Schedule patient appointments in an efficient and timely manner for a high volume call center.
  • Handled a high volume of information, while building a relationship with customers.
  • Handle an influx of high volume calls in an efficient and timely manner.
  • Demonstrate ability to manage multiple priorities and high volume workload.
  • Operated and answered high volume multiple line telephone systems.
  • Respond to a high volume of Escalation emails.
  • Managed switchboard for high volume call center.
  • Handled high volume of calls daily (80-150).
  • Managed multiple high priority situations and high volume workloads.

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15. MRI

average Demand
Here's how MRI is used in Scheduling Specialist jobs:
  • Worked with insurance companies to get approval for MRI, CT and surgery approvals.
  • Received, admitted and prepared patients for X-Rays and MRI's.
  • Schedule in-patient MRI appointments based on level of emergency.
  • Schedule MRI's and obtain insurance precerts* Verify Insurance benefits* Greet patients/Assist patients getting ready for their MRI
  • Referred patients for radiation, chemotherapy, oncologists, plastic surgeons, CT scans, MRIs, etc.
  • Position patients properly and accurately for MRI examination.

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16. Outbound Calls

average Demand
Here's how Outbound Calls is used in Scheduling Specialist jobs:
  • Make an average 350 outbound calls in order to schedule potential customers for a debt analysis while providing excellent customer service.
  • Handled a volume of approximately 50 inbound calls and 25 outbound calls per day in a fast-paced call center environment.
  • Conducted outbound calls to members to ascertain medical needs in an effort to facilitate services.
  • Receive and make outbound calls to potential clients to schedule appointments for counseling sessions.
  • Make outbound calls to advise members of important benefits added to their health plan.
  • Handled a minimum of 70-100 outbound calls a day from the dialing system.
  • Call center type environment, taking inbound and making outbound calls.
  • Handled inbound and outbound calls, data entry, and emailing.
  • Handle a minimum of 70-100 inbound/outbound calls a day.
  • Handle a minimum of 90-120 inbound/outbound calls per day.
  • Answered Average 350 Inbound Calls and 300 Outbound Calls.
  • Call center, inbound and outbound calls.
  • Averaged 150 inbound and outbound calls daily.
  • Make outbound calls to Medicare patients to schedule in home health assessments on behalf of their health insurance provider.
  • Key Accomplishments: Handled a minimum of 250 inbound and outbound calls per day.
  • Make outbound calls to patients to schedule testing from Order Facilitor(Scripts).
  • Contracted position Responsible for making outbound calls to Medicare and Medicaid patients.
  • Complete outbound calls to schedule annual visits with a healthcare specialist.
  • Make 100+ outbound calls daily Operate multiple computer screens Communicate with department and practitioners via e-mail.

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17. Critical Path Analysis

average Demand
Here's how Critical Path Analysis is used in Scheduling Specialist jobs:
  • Informed Program Management of schedule delays via program critical path analysis.
  • Advanced technical experience in Project Integration and Critical Path Analysis.
  • Provided critical path analysis, resource plans and coordinated forecasts to ensure that cost and schedule targets were achieved.
  • Perform critical path analysis, advising project team of schedule impacts and priorities.

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18. Hipaa

average Demand
Here's how Hipaa is used in Scheduling Specialist jobs:
  • Verify Pertinent Patient and Physician information without violating HIPAA.
  • Provided excellent customer service to patients calling for appointments, messaging, and information while maintaining HIPAA standards for patient confidentiality.
  • Registered new patients, and scheduled returning appointments for returning patients while adhering to HIPAA laws, and HVRA regulations.
  • Maintain compliance with established safety and regulatory guidelines, including HIPAA & OSHA.
  • Maintained current knowledge of state policies regarding medical transportation and HIPAA.
  • Maintain high-standards of confidentiality perHIPAA guidelines.
  • follow all HIPAA requirements Meet daily and monthly appointment goals

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19. Scheduling System

average Demand
Here's how Scheduling System is used in Scheduling Specialist jobs:
  • Utilize an automated and proprietary patient scheduling system.
  • Schedule established patients using online scheduling system.
  • Developed a web-based scheduling system.
  • Applied Theory of Constraints (TOC) principles to establish a modernized scheduling system and accomplish various heat treating cycles.
  • Managed GANTT project-scheduling system for bottle/can and fountain service technicians in New York and New Jersey markets.
  • Assist Materials Management team members with monitoring, editing and updating information in the scheduling systems.
  • Assign patient assessments and other goodies as ordered by a physician using online scheduling system.
  • Designed a computerized scheduling system to be used facility wide for 450 plus employees.
  • Maintain the daily operation of the posting department and the ORSOS computer scheduling system.
  • Ensured all new providers are set up properly in the scheduling system.
  • Processed all attendance reports and tracked attendance in scheduling system.
  • Direct the implementation of new departments to the scheduling system.
  • Assisted in the implementation of the Sleep Lab scheduling system.
  • Scheduled diagnostic CT Scans and PET scans as ordered by oncology physicians into NextGen Medical Record and Scheduling Systems.
  • Enter information into an Excel data scheduling system;.
  • Created a "train track" scheduling system used as the main manufacturing scheduling and reporting tool.

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20. Front Desk

average Demand
Here's how Front Desk is used in Scheduling Specialist jobs:
  • Rotated with front desk personnel in checking in patients and having them complete paperwork, etc.
  • Perform other duties like scheduled appointments, handle the phone, front desk as required.
  • Promoted from front desk coordinator to scheduling specialist.
  • Front desk responsibilities including gathering information for appointment, as well as verification of pick up location for scheduled appointment.
  • Front desk work including checking in patients, verifying eligibility, collecting co-pays, and inputting updated demographic information.
  • Reviewed patient registrations at clinic sites to ensure accuracy of billing documentation and maintain optimal front desk operational flow.

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21. Nurse Practitioners

average Demand
Here's how Nurse Practitioners is used in Scheduling Specialist jobs:
  • Set up Annual Home Assessment Visit for Nurse Practitioners/ Verified Insurance Coverage/ Documented Complaints/ Utilized C-Map program and Outlook
  • Managed and organized calendars for Nurse Practitioners or Physician Assistants in Microsoft Outlook.
  • Schedule members appointments to best optimize nurse practitioners and member availability.
  • Conduct outbound and inbound calls to Medicare Advantage members to schedule in-home visits for nurse practitioners.
  • Scheduled Medicare Advantage member's appointments with Nurse Practitioners for in home prospective evaluations.
  • Support recruiting for clinical staff (physicians, nurse practitioners, dentists.)
  • Schedule Nurse Practitioners to go conduct In-home Health Assessments for Health Insurance.
  • Set up appointments with licensed nurse practitioners for high risk members.
  • Worked hand-in-hand with doctors and nurse practitioners.
  • Set qualified appointments for Nurse Practitioners.
  • Work remotely from home Maintain Nurse Practitioners and Physician Assistant outlook calendars.

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22. Hippa

average Demand
Here's how Hippa is used in Scheduling Specialist jobs:
  • Maintained knowledge of HIPPA privacy laws and regulations.
  • Handle personal health information according to the HIPPA laws
  • Updated patient charts with medical information and maintain hippa standards.
  • Maintain confidentiality of patient's personal and medical information according to HIPPA regulations.
  • Followed all appropriate rules and regulations established to protect patient confidential information under our HIPPA rules.
  • Respect privacy and confidentiality of patients and their information in all activity according to HIPPA guidelines.

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23. Special Projects

average Demand
Here's how Special Projects is used in Scheduling Specialist jobs:
  • Implemented special projects including Security Office Coordinator training, Human Resource & Compliance task management and professional development objectives.
  • Managed call center special projects improving schedule rates and communicate results to management.
  • Worked on independent special projects assigned by Divisional Vice President.
  • Assist management with special projects, solving department problems, and making sure deadlines are met daily.
  • Perform various special projects on Red Team for the last two consecutive years.
  • Update Excel work-log schedules for RCMT/RHMT and Special Projects riding crew members.
  • Worked on special projects to insure goals and deadlines are met.
  • Created reports for executives to use in special projects.
  • Volunteered for special projects when offered.
  • Trained new employees, Elected for Special projects, heavy inbound calls on multiline phone system.
  • Assisted the team leader in the telemanagement department with special projects.
  • Conduct one on one coaching support Complete assigned special projects.
  • Assisted with special projects related to PARs and units.

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24. Computer System

average Demand
Here's how Computer System is used in Scheduling Specialist jobs:
  • Integrated new data collector download software into outdated computer systems until new technology was installed in the facility.
  • Enter all appropriate necessary data into computer system.
  • Utilized the company's computer system to look up and record information regarding member's accounts.
  • Verified that information in the computer system is up-to-date and accurate.
  • Enter all updates into the computer system.
  • Run multiply computer systems daily.
  • Documented and relay precertification authorizations into NextGen computer system.
  • Process patient registration into Alteer computer system.
  • Eliminated outdated records by sending the records to be scanned.Verified that information in the computer system was up-to-date and accurate.
  • Used computer systems like PHS, Invision, EPIC, and other programs to coordinate appointments and verify patient information.
  • Maintain various inventory accuracies and valuation databases and assist MIS in the correction of computer system errors.

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25. Health Care

average Demand
Here's how Health Care is used in Scheduling Specialist jobs:
  • Educate Health Care staff on how to properly lift and position patients * Use specialized equipment to move disabled patients.
  • Verify and update demographic data in CHCS (Composite Health Care System) of patients having surgery or minor procedures.
  • Called members to schedule appointments with a Nurse case manager to discuss their health care needs.
  • Work with members of various health care plans to set up wellness assessments
  • Prepared daily and weekly schedules for employees providing home health care.
  • Refer patients to appropriate health care professionals, services or resources.
  • Developed and maintained database for Meditech Community Wide Scheduling for 205 bed health care facility for all outpatient ancillary departments.
  • Communicated with physicians, clinics, and health care providers to coordinate patients appointments and testing.
  • Scheduled appointments for clients to receive home health care in Wyoming and Genesee Counties.

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26. EMR

average Demand
Here's how EMR is used in Scheduling Specialist jobs:
  • Implemented the EMR System and trained the team on how to use it.
  • Schedule a multitude of appointments for primary care and specialty providers using EPIC emr.
  • Input messages for patients to provider nursing staff using EPIC emr.
  • Input refill requests for doctor approval using EPIC emr.
  • Obtain and enter complete registration demographic and insurance verification information (primary and secondary) into EMR system.
  • Maintain accurate EMR documentation of all service given to patient under strict confidentiality.

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27. IDX

average Demand
Here's how IDX is used in Scheduling Specialist jobs:
  • Register patients for the Urgent Care Clinic using IDX and MediTech Software.
  • Register new patients and schedule new/existing patients using IDX Web.
  • Obtained all information to accurately register patients in IDX.
  • Entered insurance data and referrals into IDX.
  • Schedule all follow-up appointments using IDX.
  • Used GE IDX, Meditech, and Nehen Express to register patients and check them in for appointments.
  • Trained Flowcast, IDX and Radnet

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28. Medicaid

average Demand
Here's how Medicaid is used in Scheduling Specialist jobs:
  • Schedule, confirm and cancel appointments with Medicare/Medicaid patients.
  • Obtained prior authorizations and from patient's insurance (commercial and Medicaid plans).
  • Posted weekly Medicaid payments and worked EOB's.
  • Managed multiple outpatient therapy office locations * Scheduled and verified Commercial, Medicaid and Medicare Insurance coverage.
  • Prepared schedules while working with Medicaid to assist with units for PARs.
  • Prepared checks for deposits, input medical insurance into system software, and updated insurance to include verification of Medicaid eligibility.

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29. Meditech

average Demand
Here's how Meditech is used in Scheduling Specialist jobs:
  • Verify Patients information, Register and Meditech Patients appointment.
  • Ensured patient information inserted into programs Pulse,Meditech and CQI.
  • Developed and maintained training material on use of Meditech Software.
  • Entered patient information into MediTech database while maintaining high accuracy rate.
  • Maintained a high accuracy rate using MediTech database system.
  • Utilized EPIC and MEDITECH electronic medical record and billing systems as well as other various insurance verification systems.

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30. Clinical Staff

low Demand
Here's how Clinical Staff is used in Scheduling Specialist jobs:
  • Communicated with clinical staff persons to ensure fluid processing and disposition of patients.
  • Route telephone calls to appropriate department and/or clinical staff.
  • Coordinate scheduling with physician and clinical staff.
  • Route calls to appropriate clinical staff.
  • Assist with clinical staff duties.
  • Assisted clinical staff with relevant participating provider requirements and with locating in-network specialists approved by the primary care provider as necessary.

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31. CPT

low Demand
Here's how CPT is used in Scheduling Specialist jobs:
  • Researched for ICD and CPT codes.
  • Collect patient information related to appointment preparation, including ICD-9/ICD-10, CPT codes, and insurance/pre-authorization requirements.
  • Ensured proper ICD and CPT codes were used in each and every test, surgery and procedure that I scheduled.
  • Worked closely with referrals icd-9 and cpt codes.
  • Abstracted ICD9 codes from patient's charts and assigned correct CPT code for pre-procedure authorization purposes.
  • Verified Insurance information transcribed incoming outside physician orders and verified CPT codes and diagnosis.

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32. Schedule Changes

low Demand
Here's how Schedule Changes is used in Scheduling Specialist jobs:
  • Process schedule changes and react to staffing adjustments for over 60,000 cast members and enter into enterprise wide attendance tracking records.
  • Tracked, reported, and implemented approved schedule changes through the Program change process
  • Verify that schedule changes will have no negative impact to planned capacity.
  • Assisted home care aides with all schedule changes and updates.
  • Conducted schedule impact analysis of complex and/or multiple schedule changes.
  • Demonstrated proficiencies calling airlines to deal with the high-volume of schedule changes.
  • Update employee schedule changes and maintain department s workflow guidelines.
  • Performed schedule changes to incorporate management directives and miscellaneous requirements (spares, tool recycles etc.

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33. Scheduling Software

low Demand
Here's how Scheduling Software is used in Scheduling Specialist jobs:
  • Contributed to improvements in scheduling software programming.
  • Google Docs RFMS floor scheduling software.
  • Adjust shifts using the scheduling software.
  • Make patient appts and enter into scheduling software.
  • Provided one on one training for field personnel on scheduling software and helped achieve significant improvements in daily productivity.
  • Utilize and maintain scheduling software program leading to accurate schedules, increased internal and external customer satisfaction and efficient billing practices.

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34. Nuclear Medicine

low Demand
Here's how Nuclear Medicine is used in Scheduling Specialist jobs:
  • Registered and scheduled patients for Nuclear Medicine, CAT scan, MRI, Special Procedures and Fluoroscopy.
  • Schedule all exams for the Radiology Department such as Ultrasound, MRI, CT, Nuclear Medicine and Diagnostic.
  • Scheduled MR, CT, Nuclear Medicine, Ultrasound & Mammogram exams with proper instructions and excellent customer service.
  • Scheduled diagnostic tests including mammography, ultrasound procedures, MRI's, CT scans and nuclear medicine.
  • Scheduled radiology procedures such as MRI, CT, US, and Nuclear Medicine.
  • Work closely with Nurse Manager, Anesthesiologists, Doctors offices, Nuclear medicine and Radiologist

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35. Scheduling Issues

low Demand
Here's how Scheduling Issues is used in Scheduling Specialist jobs:
  • Handled escalated client related scheduling issues.
  • Worked closely with production manager and floor to schedule production of rails and resolve any scheduling issues with builders.
  • Worked closely with practice sites, staff, and management to identify and resolve preregistration and scheduling issues.
  • Diverted scheduling issues and provided feedback of DOT violations to the Scheduling Director.
  • Assisted patients, therapists and peers by troubleshooting scheduling issues.
  • Assisted and resolved production scheduling issues, communicated schedule status to production development support team and management.

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36. Patient Accounts

low Demand
Here's how Patient Accounts is used in Scheduling Specialist jobs:
  • Help with patient accounts, updating and entering current information.
  • Set up patient accounts in the registration computer system.
  • Created patient accounts using Epic software.
  • Scheduled new and follow-up patient appointments and testing * Created new patient accounts and updated demographics and insurance information
  • acquired the responsibilities of a scheduling specialist which included administrating the roles of registration clerks, and overview of patient accounts.
  • Collect payments and copays and apply them to patient accounts.
  • Updated patient accounts and information on a daily basis.

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37. Ultrasound

low Demand
Here's how Ultrasound is used in Scheduling Specialist jobs:
  • Scheduled appointments for patients for their Mri's, Ultrasounds, Mammograms, Biopsies.
  • muscle stem/ultrasound/laser/decompression machine operator, chiropractic assistant.
  • Schedule patients for tests like cat scans, mammograms, ultrasounds ECT.
  • Schedule patients for mammograms, ultrasound, surgeries, biopsies, etc.

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38. Physician Offices

low Demand
Here's how Physician Offices is used in Scheduling Specialist jobs:
  • Processed specialist referrals and scheduled patient's appointments at other physician offices.
  • Coordinated patient insurance authorizations through physician offices.
  • Correspond with physician offices, nurses, and doctors when needed.
  • Centralized scheduler for seven Hampden County Physician offices & some outside providers.
  • Coordinate with cardiac physician offices for the implementation vena cava filters during surgeries.
  • Confirmed patient insurance coverage via extensive daily contact with insurance carriers, ambulatory staff and physician offices.

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39. Scheduling Department

low Demand
Here's how Scheduling Department is used in Scheduling Specialist jobs:
  • Managed all aspects of translation/interpretation services section of the scheduling department.
  • Provided support for the Production Planning and Scheduling department for a large terry cloth towel producing company.
  • Identified gaps with current processes and presented the Scheduling Department with process improvement concepts.
  • Traveled to local offices to assist in training the scheduling departments on new software.
  • Train all newly hired Scheduling Specialist on all the duties of the Scheduling Department.
  • Work closely with the Scheduling Department to ensure efficient and productive appointment calendars.
  • Receive inbound calls from Scheduling Department to resolve any scheduling discrepancies or issues.
  • Maintain the scheduling department while management is away.
  • Trained all new employees within the scheduling department and created SOPs Received and created detailed customer reports

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40. Telephone Calls

low Demand
Here's how Telephone Calls is used in Scheduling Specialist jobs:
  • Schedule appointments, receive and place telephone calls, and maintain provider calendars.
  • Acted as a back-up on answering incoming telephone calls as needed.
  • Received patients, visitors and incoming telephone calls.
  • Answer telephones and direct incoming telephone calls.
  • Answered telephone calls from potential donors.
  • Collaborate with contact center business partners and staff to identify opportunities for improvement.Front Office Receptionist Answering telephone calls for general purposes.

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41. Icd-9

low Demand
Here's how Icd-9 is used in Scheduling Specialist jobs:
  • Obtain specific insurance and patient demographic information, as well as ICD-9 codes.
  • Verified accurate diagnosis information was obtained for ICD-9 coding.
  • Input and fulfill prescription orders by verifying insurance coverage and pricing using TurboCap and ICD-9 coding.
  • Code Provider ambulatory and inpatients visits with correct and current ICD-9 coding and procedure codes.
  • Confirm correct billing charges for each visit, verify ICD-9 code is correct, Invoices charges, research denied claims.
  • Verified that diagnosis provided and test ordered meet medical necessity guidelines to reduce denial from Medicare-use of ICD-9 codes.

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42. Cerner

low Demand
Here's how Cerner is used in Scheduling Specialist jobs:
  • Worked with the Cerner applications for Registration and Scheduling
  • Major part of my responsibilities includes the scheduling of patients with the use of Cerner Scheduling Systems.
  • Scheduled patients for Procedures, Surgeries, and future appointments Worked with the Cerner applications for Registration and Scheduling
  • General messaging, fax, voicemail, and Cerner Messaging on line.
  • Registered patients by verifying demographics and insurance information when checking in for appointment with Cerner.
  • Schedule appointments (Cerner), interview patients for appropriate medical information.

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43. Mammograms

low Demand
Here's how Mammograms is used in Scheduling Specialist jobs:
  • Schedule patient's for a variety of exams, from Mammograms to Joint Injections.
  • Scheduled magnetic resonance imaging, computed tomography, mammograms, nuclear medicine, ultrasounds, and general radiography.
  • Scheduled routine and diagnostic mammograms.
  • Schedule & give detailed instructions on mammograms, bone density, ultrasounds, CT, MRI, & PET scans
  • Schedule patients for outpatient Diagnostic Radiology testing including MRI, CAT scans, Ultrasound, Vascular studies and Mammograms.
  • Scheduled MRI, CAT scans, Ultra Sounds, Mammograms, and gave precise preparation to patients for procedures.

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44. Appropriate Person

low Demand
Here's how Appropriate Person is used in Scheduling Specialist jobs:
  • Route the incoming calls in a professional and polite manner and communicate information to appropriate personnel.
  • Monitor, identify and resolve critical scheduling related indicators and trends, communicating concerns to appropriate personnel.
  • Maintained Operations Metrics files and communicated monthly and weekly key performance indicators to the appropriate personnel.
  • Verify appropriate personal demographic and financial information to ensure quality patient care.
  • Generated and distributed daily reports and order acknowledgment to appropriate personnel.
  • Operated/Monitored switchboard and directing all calls to appropriate personnel.

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45. Physician Orders

low Demand
Here's how Physician Orders is used in Scheduling Specialist jobs:
  • Process physician orders in order facilitator.
  • Scan all faxed physician orders into the electronic record system after scheduling appropriate procedure(s).
  • Receive, maintain, and index physician orders per facility and SSC standards and guidelines.
  • Check all patients' physician orders for accuracy.

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46. Weekly Schedules

low Demand
Here's how Weekly Schedules is used in Scheduling Specialist jobs:
  • Maintained weekly schedules for 14 individual scheduling groups which comprised 350 employees within strict time limits.
  • Obtained and keyed employee availability to create weekly schedules.
  • Complete weekly schedules and weekly requirements for all staff.
  • Assigned weekly schedules for up to 60 seasonal employees.
  • Processed and maintained weekly schedules.
  • Devised weekly schedules in coordination with management; oversaw delivery calendar to support organization of shipments and inventory.

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47. Staff Members

low Demand
Here's how Staff Members is used in Scheduling Specialist jobs:
  • Mentor staff members by managing conflict between individuals, resolving confrontations and offering constructive feedback.
  • Work with staff members to create schedules that work with their personal lives and our unit needs.
  • Translated documents from English to Spanish, and Interpreted for patients and staff members as well.
  • Check office email daily, route mail to appropriate staff members.
  • Refer some patients to other staff members or physicians.
  • Coordinated with clients and provided all necessary information for appointments Assisted to manage all incoming calls for staff members.

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48. Open Plan

low Demand
Here's how Open Plan is used in Scheduling Specialist jobs:
  • Completed Open Plan Professional Navigator Certification and Earned Value Management Silver Medallion.
  • Led the development and integration of Aft and Mid Body Building's enabler resource loaded project schedules in Open Plan Professional.
  • Analyze data using Open Plan and Office Suite tools.

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49. External Customers

low Demand
Here's how External Customers is used in Scheduling Specialist jobs:
  • Communicated extensively with internal and external customers and Vendors on account updates and shipments.
  • Interfaced with government representatives, major sub-contractors, and internal/external customers.
  • Designed benefit summaries and payment recap reports to be sent to internal and external customers.
  • Provide internal and external customers with speedy resolution to problems, issues or concerns.
  • Provided support to internal and external customers.
  • Interacted with internal and external customers on a daily basis.

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20 Most Common Skill for a Scheduling Specialist

Customer Service14.8%
Outpatient Procedures14.4%
Insurance Companies8.2%
Patient Care7.3%
Phone Calls6.8%
Appointment Scheduling6.5%
Scheduling Appointments6%
Medical Records5.5%

Typical Skill-Sets Required For A Scheduling Specialist

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
11.7%
11.7%
2
2
Outpatient Procedures
Outpatient Procedures
11.5%
11.5%
3
3
Insurance Companies
Insurance Companies
6.5%
6.5%
4
4
Patient Care
Patient Care
5.8%
5.8%
5
5
Phone Calls
Phone Calls
5.4%
5.4%
6
6
Appointment Scheduling
Appointment Scheduling
5.2%
5.2%
7
7
Scheduling Appointments
Scheduling Appointments
4.8%
4.8%
8
8
Medical Records
Medical Records
4.3%
4.3%
9
9
Data Entry
Data Entry
3.8%
3.8%
10
10
Medical Facilities
Medical Facilities
3%
3%
11
11
Radiology
Radiology
2.9%
2.9%
12
12
Patient Demographics
Patient Demographics
2.3%
2.3%
13
13
Surgery
Surgery
2.3%
2.3%
14
14
High Volume
High Volume
1.8%
1.8%
15
15
MRI
MRI
1.7%
1.7%
16
16
Outbound Calls
Outbound Calls
1.5%
1.5%
17
17
Critical Path Analysis
Critical Path Analysis
1.3%
1.3%
18
18
Hipaa
Hipaa
1.3%
1.3%
19
19
Scheduling System
Scheduling System
1.2%
1.2%
20
20
Front Desk
Front Desk
1.2%
1.2%
21
21
Nurse Practitioners
Nurse Practitioners
1.1%
1.1%
22
22
Hippa
Hippa
1.1%
1.1%
23
23
Special Projects
Special Projects
1%
1%
24
24
Computer System
Computer System
0.9%
0.9%
25
25
Health Care
Health Care
0.9%
0.9%
26
26
EMR
EMR
0.9%
0.9%
27
27
IDX
IDX
0.9%
0.9%
28
28
Medicaid
Medicaid
0.8%
0.8%
29
29
Meditech
Meditech
0.7%
0.7%
30
30
Clinical Staff
Clinical Staff
0.7%
0.7%
31
31
CPT
CPT
0.7%
0.7%
32
32
Schedule Changes
Schedule Changes
0.7%
0.7%
33
33
Scheduling Software
Scheduling Software
0.7%
0.7%
34
34
Nuclear Medicine
Nuclear Medicine
0.7%
0.7%
35
35
Scheduling Issues
Scheduling Issues
0.7%
0.7%
36
36
Patient Accounts
Patient Accounts
0.7%
0.7%
37
37
Ultrasound
Ultrasound
0.6%
0.6%
38
38
Physician Offices
Physician Offices
0.6%
0.6%
39
39
Scheduling Department
Scheduling Department
0.6%
0.6%
40
40
Telephone Calls
Telephone Calls
0.6%
0.6%
41
41
Icd-9
Icd-9
0.6%
0.6%
42
42
Cerner
Cerner
0.6%
0.6%
43
43
Mammograms
Mammograms
0.6%
0.6%
44
44
Appropriate Person
Appropriate Person
0.6%
0.6%
45
45
Physician Orders
Physician Orders
0.6%
0.6%
46
46
Weekly Schedules
Weekly Schedules
0.5%
0.5%
47
47
Staff Members
Staff Members
0.5%
0.5%
48
48
Open Plan
Open Plan
0.5%
0.5%
49
49
External Customers
External Customers
0.5%
0.5%

20,732 Scheduling Specialist Jobs

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