What Does A Scheduling Specialist Do?

Between the years 2018 and 2028, Scheduling Specialist jobs are expected to undergo a decline growth rate of -0.07%, according to the Bureau of Labor Statistics. What's even crazier is that the number of Scheduling Specialist opportunities that are projected to become available by 2028 is -276,700.

On average, Scheduling Specialists earn 42,100 per year, which translates to $20.24 an hour. Generally speaking, Scheduling Specialists earn anywhere from $24,000 to $71,000 a year, which means that the top-earning Scheduling Specialists make a whopping $47,000 more than the ones at the lower end of the spectrum.

Maybe you're a current Scheduling Specialist looking for a new opportunity, or maybe you're entertaining the notion of becoming a Scheduling Specialist and want to see how it compares to similar jobs. We've compiled extensive information on becoming a Registration Coordinator, Medical Scheduler, Prior Authorization Specialist, and Insurance Verification Specialist just so you can compare. But more on how these roles compare to a Scheduling Specialist later.

Scheduling Specialist Traits
Analytical skills
Analytical skills have to do with gathering information from various sources and then interpreting the data in order to reach a logical conclusion that benefits the business.
Self-confidence involves believing in your skills and abilities.
Writing skills
Writing skills is important when it comes to clearing expressing yourself in any written document.

Scheduling Specialist Job Description

Here are the duties and responsibilities that a Scheduling Specialist is likely to perform in their role.

  • Field training of CNA's, following up on patient leads and weekly follow up with current clients.
  • Provide excellent customer service to patients calling for appointments, messaging, and information while maintaining HIPAA standards for patient confidentiality.
  • Maintain knowledge of HIPPA privacy laws and regulations.
  • Enter all HIPPA information or delete per protocol.
  • Obtain all information to accurately register patients in IDX.
  • Research and resolve incorrect payments, EOB rejections, and other issues with outstanding accounts
  • Register new patients, and schedule returning appointments for returning patients while adhering to HIPAA laws, and HVRA regulations.
  • Schedule patient for surgery and often coordinate surgery with other physicians.
  • Generate the surgical operating schedule and confirm client appointments for outpatient surgery center.
  • Schedule and register patients for radiology, cardiology, respiratory, physical therapy and other evaluations, examinations and procedures.

Scheduling Specialist Skills and Personality Traits

We calculated that 12% of Scheduling Specialists are proficient in Customer Service, Outpatient Procedures, and Insurance Companies. They’re also known for soft skills such as Analytical skills, Self-confidence, and Writing skills.

We break down the percentage of Scheduling Specialists that have these skills listed on their resume here:

  • Customer Service, 12%

    Balance Supply and Demand to support targeted customer service levels, inventory turn goals, and capacity utilization/staffing requirements

  • Outpatient Procedures, 11%

    Determined prior authorizations for outpatient procedures.

  • Insurance Companies, 7%

    Managed supervisor visits, required Medicare visits and required discharge visits by medicare and insurance companies.

  • Patient Care, 6%

    Acted as a liaison between the surgeon and patients to ensure that main emphasis was on patient care.

  • Phone Calls, 5%

    Answer incoming phone calls and ensure all inquiries and issues are handled accurately and with a sense of urgency.

  • Appointment Scheduling, 5%

    Acknowledged for surpassing group and individual goals in the arena of competitive appointment scheduling.

Additionally, Scheduling Specialists have more skills than just Customer Service, Outpatient Procedures, and Insurance Companies. Read about their personality traits here:

  • Writing skills is also an important skill for Scheduling Specialists to have. Secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers. Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "Researched to troubleshoot customer problems while communicating with drivers, office staff and customers verbally and in writing."
  • In order to accomplish your goal of becoming a Scheduling Specialist, we've found that over half, 33.0% to be exact, of Scheduling Specialists have a bachelor's degree. The good news is that it doesn't seem like more schooling than that is necessary with only 10.7% having master's degrees. While it's true that some Scheduling Specialists have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every four Scheduling Specialists did not spend the extra money to attend college.

    The Scheduling Specialists who went onto college to earn a more in-depth education generally studied Business and Health Care Administration, while a small population of Scheduling Specialists studied Medical Assisting Services and Nursing.

    Once you've graduated with your degree, you're ready to tackle the world as a Scheduling Specialist. But where to start? Generally, Scheduling Specialists are hired the most by LHC Group, Community Health Group, and Boeing. Currently, LHC Group has 12 Scheduling Specialist job openings, while there are 11 at Community Health Group and 9 at Boeing.

    If you're in it for the money, you'll want to apply for positions at United Surgical Partners International, Celgene, and Envision Healthcare as that's where Scheduling Specialists seem to make the most money. Let's take a closer look. At United Surgical Partners International, the average Scheduling Specialist salary is $82,543. Whereas at Celgene, Scheduling Specialists earn roughly $80,432. And at Envision Healthcare, they make an average salary of $77,807. Before you get too excited over those salary numbers, you should make sure that securing a job at these companies is doable. For example, while United Surgical Partners International has 0 job listings for Scheduling Specialists, Celgene and Envision Healthcare have 0 and 0 job listings respectively.

    The most distinguished Scheduling Specialists are known to work for Boeing, University of Pittsburgh Medical Center, and The BOC Group. In order to figure this out, we assessed which schools Scheduling Specialists earned their degrees, and then looked into the companies that hired Scheduling Specialists from the top 100 U.S. educational institutions.

    In general, Scheduling Specialists fulfill roles in the Health Care and Technology industries. While employment numbers are high in those industries, the salaries for Scheduling Specialists are the highest in the Media industry with $51,233 as the average salary. Meanwhile, the Non Profits and Health Care industries only pay $46,401 and $41,779 respectively. This means that Scheduling Specialists who are employed in the Media industry make a whopping 39.1% more than Scheduling Specialists who work in the Technology Industry.

    The three companies that hire the most prestigious graphic designers are:

      How a Scheduling Specialist Compares to a Registration Coordinator

      Up to bat, or first to compare, is Registration Coordinator. Looking at the salary aspect, Registration Coordinators earn a $4,681 lower salary than Scheduling Specialists annually.

      Even though Scheduling Specialists and Registration Coordinators have vast differences in their careers, the skills required to do both jobs are similar. Just as an example, both careers require Customer Service, Outpatient Procedures, and Insurance Companies in the day-to-day roles.

      As far as similarities go, this is where it ends because a Scheduling Specialist also must be experienced in skills such as Appointment Scheduling, Medical Facilities, Radiology, and MRI. Whereas a Registration Coordinator is skilled in Financial Statements, Emergency Room, Registration Process, and Patient Registration. So if you're looking for what truly separates the two careers, you've found it.

      On average, Registration Coordinators reach similar levels of education than Scheduling Specialists. In fact, Registration Coordinators are 3.8% more likely to earn a Master's Degree and 0.7% more likely to graduate with a Doctoral Degree.

      How a Scheduling Specialist Compares to a Medical Scheduler

      Next up to compare are Medical Schedulers, which typically earn a lower pay of roughly $11,550 lower than Scheduling Specialists per year.

      Not everything about these jobs is different. Take their skills, for example. Scheduling Specialists and Medical Schedulers both require similar skills like Customer Service, Insurance Companies, and Patient Care.

      While some skills are similar, others aren't. For example, a Scheduling Specialist requires skills like Outpatient Procedures, Appointment Scheduling, Medical Facilities, and Radiology. But your average Medical Scheduler will need skills, such as, Medical History Records, Attendant Logs, Triage, and Medical Appointments. This is where the differences really kick in.

      It's been discovered that Medical Schedulers earn lower salaries compared to the other career, but we wanted to find out where Medical Schedulers earned the most pay. The answer? The Health Care industry. The average salary in the industry is $30,723. In contrast, Scheduling Specialists earn the highest paychecks in the Media with an average salary of $51,233.

      When it comes to education, Medical Schedulers tend to reach lower levels of education than Scheduling Specialists. In fact, they're 7.1% less likely to graduate with a Master's Degree and 0.7% less likely to earn a Doctoral Degree.

      How a Scheduling Specialist Compares to a Prior Authorization Specialist

      In the hole for a comparison are Prior Authorization Specialists. On an average basis, this career brings in higher money than Scheduling Specialists with a higher salary of $3,608 annually.

      Both Scheduling Specialists and Prior Authorization Specialists utilize similar skills, such as Customer Service, Outpatient Procedures, and Insurance Companies, but beyond that the careers look very different.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For starters, Scheduling Specialists are more likely to have skills like Appointment Scheduling, Scheduling Appointments, Medical Facilities, and Radiology. But a Prior Authorization Specialist will probably be skilled in Pharmacy Benefits, Medical Office, Durable Medical Equipment, and Healthcare. This shows just how different these careers can be.

      Additionally, Prior Authorization Specialists earn a higher salary in the Health Care industry compared to other industries. In this industry, they receive an average salary of $45,717. In contrast, Scheduling Specialists earn their highest paychecks in the Media industry with a median salary of $51,233.

      For educational purposes, Prior Authorization Specialists are known for reaching similar levels when compared to Scheduling Specialists. In fact, they're 4.3% less likely to graduate with a Master's Degree, and 2.0% less likely to earn a Doctoral Degree.

      How a Scheduling Specialist Compares to an Insurance Verification Specialist

      Next up off the bench for comparison are Insurance Verification Specialists. In this career, workers tend to earn a lower pay than Scheduling Specialists by about $10,594 per year.

      While their salaries differ, Scheduling Specialists and Insurance Verification Specialists both use similar skills to perform their jobs like Customer Service, Outpatient Procedures, and Insurance Companies.

      This is where the similarities find their end though. Each job requires different skills like Appointment Scheduling, Medical Facilities, Radiology, and Surgery, which can be used by a Scheduling Specialist. Then on the other side of things, Insurance Verification Specialist uses skills like Medical Procedures, Patient Insurance Information, Durable Medical Equipment, and HMO. Based on these skills, you can truly appreciate the difference between the two careers.

      Now, let's take a closer look at the financials in each career. The Health Care industry tends to pay more for Insurance Verification Specialists with an average of $31,511.

      When it comes to education, these two careers couldn't be more different. For example, Insurance Verification Specialists reach lower levels of education when compared to Scheduling Specialists. The difference is that they're 6.3% more likely to earn a Master's Degree less, and 0.1% less likely to graduate with a Doctoral Degree.