Administrator jobs at SAIC - 5227 jobs

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

A leading financial technology company is seeking a Talent Acquisition Manager to lead hiring for the TurboTax Live Expert Network. This role involves strategizing high-volume, seasonal hiring of tax experts across various locations. Responsibilities include managing a global team, collaborating with leadership to meet talent needs, and utilizing data-driven insights. The position offers competitive compensation, including cash bonuses and equity rewards, with expected salaries ranging from $199,000 to $269,500 in the Bay Area. #J-18808-Ljbffr

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

Purpose of the Job: Provide clerical and administrative support to both senior leadership and management team members within the field service operations (FSO) function of North America Commercial Services (NACS) Operations to include but not limited to: data collection, entry, accuracy & distribution; progress report creation & distribution for internal projects within FSO; complete company documents; facilitate approval and place in electronic or hard copy storage. May also schedule and coordinate meetings, appointments and travel arrangements. Ensure administrative services are delivered to clients in a high quality and professional manner consistent with company initiatives, client expectations as well as internal and external SLAs. Primarily Roles & Responsibilities: Provide clerical and administrative support for field service operations management. Collect, assemble, create, disseminate, and maintain large volumes of business-related, confidential or sensitive data/information using spreadsheets, databases, technology systems and reports. Perform data management services to include, but not limited to, review and prioritize source documents/data; identify and interpret data to be entered and determine appropriate system(s); follow-up with appropriate parties to resolve questions, inconsistencies, or missing data; enter data from source documents into computer according to established format; verify accuracy of data entered by comparing with source documents/data and make necessary corrections to information entered. Execute records management activities to include, but not limited to, collect, sort, prepare and scan documents; label and enter documents into the computer system; prepare files and forward documents for recycling and/or shredding. Complete company documents and ensure compliance with regulations, standards, procedures and policies. Coordinate internal FSO projects, track deadlines, and perform follow up to ensure timely completion of assigned tasks in support of the field service operations management team. Prioritize conflicting needs; handle matters expeditiously, proactively, and follow through on projects to successful completion, often with deadline pressures. Develop relationships with key internal/external client contacts while gaining recognition as a team resource. Notify the appropriate individuals on issues of quality, confidentiality, or risk. Manage conflicting priorities - organize workflow, team with colleagues to accomplish tasks and balance workloads. Develop and demonstrate a solid working knowledge of the Company's structure, product/service lines, key personnel, policies and procedures. Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution. Proactively identify and remove barriers to meeting client expectations. Achieve all client satisfaction objectives and internal and external SLAs. Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery and the client experience. Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute administrative functions and company priorities. May coordinate off-site meetings; assist with schedule management; arrange appointments, travel, meetings and conference calls. Achieve performance targets established by leadership for applicable Key Performance Indicators. Perform other duties as assigned by management. Skills, Knowledge, Abilities Accountability - Demonstrates an understanding of the link between one's own job responsibilities and overall organizational goals and needs, and performs one's job with the broader goals in mind. Looks beyond the requirements of one's own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization's success. Customer Focus - Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one's own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost. Interpersonal Relationships - Demonstrates appropriate and professional behavior at all times. Uses a high degree of tact and diplomacy in working with others. Models and exercises sound judgment regarding personal conduct. Is aware of one's own style or preference and its impact on others. Earns the respect of others. Problem Solving and Critical Thinking - Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary. Undertakes a complex task by breaking it down into manageable parts in a systematic, detailed way. Identifies the information needed to solve a problem effectively. Gets input from internal/external contacts who are closest to the problem. Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support organization's strategic plan. Education / Experience Requirements High School Diploma required; Associates Degree in Business Administration, Marketing or related, preferred. 2+ years of administrative, clerical or coordinator experience. Strong organizational skills and the ability to prioritize multiple competing tasks seamlessly and with excellent attention to detail. Proven ability to maintain confidentiality and manage sensitive data and information. Excellent interpersonal skills and the ability to build relationships with stakeholders, including all levels of management, staff, customers, and external partners. Ability to exercise independent problem solving and decision making with a high degree of initiative and self-coordination Able to adapt quickly and comfortably to shifts in priorities while maintaining the highest levels of client service and responsiveness. Highly resourceful with the ability to be effective independently but also able to operate in a team environment. High level of ethics, integrity and reliability with demonstrated ability to maintain composure under pressure. Advanced computer skills in MS Office (Word, Excel, PowerPoint, Outlook), SharePoint and cloud based technology systems. Capability to develop proficiency in additional software programs such as Adobe, Visio, and others as required. Supervisory Responsibility This position has no direct reports. Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks. Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

The Payroll Administrator will be responsible for accurately processing weekly payroll for construction employees while ensuring full compliance with prevailing wage laws, certified payroll requirements, and union agreements. This role requires strong attention to detail, knowledge of multi-state payroll (if applicable), and hands-on experience with union benefit reporting and job cost allocation. Key Responsibilities Process weekly construction payroll for hourly and salaried employees Prepare, submit, and maintain certified payroll reports in compliance with federal, state, and local prevailing wage requirements (e.g., Davis-Bacon, state public works) Manage union payroll reporting, including fringe benefit calculations, deductions, and monthly/quarterly union remittances Ensure accurate classification of employees by trade, job, and wage determination Maintain compliance with collective bargaining agreements and labor regulations Track and reconcile employee hours, overtime, per diem, and job cost coding Respond to payroll-related audits, labor compliance reviews, and requests from government agencies or unions Maintain accurate payroll records, including new hires, terminations, wage changes, and employee deductions Collaborate with HR and project management teams to ensure accurate labor reporting Assist with payroll tax filings, year-end reporting (W-2s), and benefit deductions Resolve payroll discrepancies and respond to employee payroll inquiries Required Qualifications 3+ years of construction payroll experience Demonstrated experience with certified payroll reporting Strong working knowledge of union payroll and union benefit reporting Familiarity with prevailing wage laws and public works compliance Experience with construction payroll software (e.g., ADP, Viewpoint, Sage, Paychex, or similar) Strong attention to detail and ability to meet strict weekly deadlines Proficient in Microsoft Excel and payroll-related systems

Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance: DoD Clearance: Secret At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. An exciting opportunity exists at Raytheon for a Layout Support Engineer II to join our semiconductor foundry services team within the RF Microelectronics/Module Design & Foundry Services Department. As a Layout Engineer you will be responsible for creating layouts to the specifications of the engineering team, and to perform design checks and physical verification on RF Integrated Circuits (RFIC) and Monolithic Microwave Integrated Circuits (MMIC) using the Cadence Virtuoso Tool Suite. You will also be responsible for preparing designs for photomask order and delivery into Raytheon's III-V Semiconductor Fab, while constantly communicating with the design and production teams. This role requires onsite presence, based in Andover, MA What You Will Do: Provide layout support to MMIC/RFIC Design Team Verification using Design Rule Checking (DRC) and Layout Versus Schematic (LVS) Reticle building and photomask ordering Data Check, Documentation, and Peer Reviewing Qualifications You Must Have: Typically requires a Bachelor's Degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 2 years experience with integrated circuit layout and physical verification. The ability to obtain and maintain a US security clearance. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance Qualifications We Prefer: Experience with integrated circuit layout and physical verification using Cadence Virtuoso software tools Familiarity with semiconductor processing and concepts, e.g. technologies like GaAs, GaN, SOI Programming skills such as scripting, Skill, Python, etc. Knowledge of the Linux Operating System. Proven ability to work within a team environment. Strong oral and written communication skills. Detail oriented, ability to follow documented instructions and procedures. Experience with CAD software tools. Experience with Microsoft Office Tool Suite. What We Offer: Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

Role: Health Services Administrator Duration: 6+ months Overview: The Health Services Administrator is responsible for providing senior-level administrative and operational leadership within a healthcare services environment. This role oversees complex programs or large organizational units, ensuring efficient operations, regulatory compliance, fiscal responsibility, and effective personnel management. The position requires a high degree of independent judgment, discretion, and collaboration with internal and external stakeholders. Strong procurement experience within a healthcare environment; Ability to manage high-volume contracts and renewals; Experience leading executive-facing meetings; Proven success in temporary/interim coverage roles Key Responsibilities: Manage the IT Procurement Team, overseeing all new and renewal agreements, including contracts and purchase orders Own and track a high-volume procurement pipeline (currently ~97 active agreements) Ensure accuracy, compliance, and timeliness across procurement documentation and approvals Serve as the primary point of contact for internal stakeholders and leadership on procurement matters Lead and facilitate a weekly status meeting to provide leadership updates on all active procurement projects Coordinate with legal, finance, IT, and vendors to resolve issues and move agreements forward Maintain procurement controls, processes, and reporting during the interim period Support knowledge transfer and transition planning before and after the leave period Required Qualifications: Proven experience managing IT procurement, contracts, and purchase orders Strong leadership and team management experience in a public-sector or regulated environment preferred Demonstrated ability to manage multiple concurrent agreements with high attention to detail Experience communicating with senior leadership and cross-functional stakeholders Ability to step into an interim role and operate independently with minimal ramp-up Key Skills: Procurement Contracting Stakeholder Communication Leadership Compliance Reporting

The State Procurement Agency Administrator will play a key role in supporting procurement processes by performing critical administrative tasks and providing resolution support. Key responsibilities include: Conducting basic contract reviews to identify and address Personally Identifiable Information (PII) concerns. Preparing and posting contracts, requests for quotes (RFQs), and related documentation to online platforms in accordance with agency standards. Handling support tickets and phone calls to assess, research, and resolve issues or inquiries raised by requestors. Collaborating with requestors to provide guidance and resolution for procurement-related tasks or challenges. Maintaining organized records and ensuring compliance with relevant policies, procedures, and timelines. Providing excellent customer service and ensuring clear communication with internal and external stakeholders. Skill Requirements: Attention to Detail: Strong focus on accuracy, particularly when reviewing contracts for PII or other sensitive information. Procurement Knowledge: Familiarity with procurement processes, contract management, and public sector regulations is highly desirable. Problem-Solving Skills: Ability to assess issues, conduct research, and develop practical solutions. Technical Proficiency: Comfortable using online platforms to post contracts and handle documentation; familiarity with relevant software/tools is a plus. Communication Skills: Excellent verbal and written communication abilities to assist requestors effectively and professionally. Organizational Skills: Ability to manage multiple tasks and prioritize effectively to meet deadlines. Customer Service Orientation: Commitment to providing high-quality support and assistance to stakeholders. Legal Awareness: Basic understanding of PII and how to manage sensitive information in compliance with legal and organizational guidelines. Preferred Qualifications: Previous experience in procurement, contract management, or a related field. Knowledge of state procurement policies and procedures. Experience in ticketing systems or customer service platforms.