Patient Service Representative jobs at Scripps Health

Join Our Cardiology Team at TriHealth! We're looking for a Medical Secretary who is not only detail-oriented and experienced in medical office operations, but also a team player who is committed to excellence, responsible, and ready to serve others with compassion and professionalism. This part-time role supports the Cardiology Department by coordinating patient care and administrative tasks, including scheduling, transcription, insurance authorizations, and database management. Supports cardiac testing operations by assisting with direct patient care, programming Holter monitors, and performing EKGs. If you thrive in a collaborative environment and take pride in supporting both patients and clinical teams, we'd love to hear from you! Primary Location: This role is primarily based at our Kenwood location. However, occasional coverage at other TriHealth sites may be required, so candidates should be comfortable working at alternate locations as needed. Take the next step in your career-apply today and become a valued part of a team that's making a difference in cardiac care every day. Work Hours: Part time, 40 hours biweekly Day shift from 7:30 AM to 4 PM (3 days one week and 2 days the following one) No weekends or holidays Job Overview: This is a full-time position that reports directly to the Office Coordinator / Director. This position is responsible for the coordination/secretarial support of the Program. This would include transcription, scheduling appointments, verifying and getting authorization from insurance for therapies, maintenance of the program database, correspondence to physicians, insurance companies, as well as registering the patient for therapy. Will provide statistical data/reports regarding the program. This position may also be called upon to assist the management team with preparation for surveys performed by CARF, JCAHO, Medicare, or other accrediting officials. This position designs and typesets forms utilized by the program as well as other rehabilitation programs, as assigned. May be called upon to provide backup coverage for any clerical positions. Other duties as assigned. Job Requirements: Education: High School Diploma or GED (Required) Experience: 3-4 years in a related medical or administrative field (Required) Experience involving direct patient care preferred. Skills & Competencies: Typing speed of 40 words per minute, proficiency in Microsoft Word and Excel, strong filing and organizational skills, knowledge of medical terminology, and experience with insurance authorizations. Job Responsibilities: Answers all phone calls courteously and promptly; resolves issues and assists in problem resolution Assists with filing, transcription, and other duties as needed; may support additional typing requests from other departments Demonstrates effective time management and utilizes free time productively; minimal use of personal calls Serves as receptionist at the front desk, greeting all individuals in a Service Excellence manner; ensures paperwork is completed appropriately and facilitates customers to the proper destination Supports cardiac testing operations by assisting with direct patient care, programming Holter monitors, and performing EKGs as part of routine responsibilities Seeks ways to improve efficiency; may need to take additional computer classes; proficient in handling multiple schedules and Meditech changes Working Conditions: Climbing - Rarely Continuous Learning - Hearing: Conversation - Occasionally Hearing: Other Sounds - Frequently Kneeling - Occasionally Lifting 50+ Lbs. - Rarely Lifting Pulling - Rarely Pushing - Occasionally Reading - Rarely Sitting - Consistently Standing - Rarely Stooping - Occasionally Talking - Consistently Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS... • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS... • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS... • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone's opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS... • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS... • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community Job keywords: Clinic Office Assistant, Medical Office Specialist, Physician Office Specialist, Medical Assistant