Scrum master jobs in Knoxville, TN

Scrum Master | Hybrid - Charlotte, NC Rate: $60/hr - $65/hr We are in search of a seasoned Scrum Master with robust project management capabilities and proficiency in Power BI to support our Contact Center IT team. The successful candidate will be instrumental in implementing Agile methodologies, overseeing projects, and utilizing data visualization to promote ongoing improvement. Primary Responsibilities: Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Guide teams operating within SCRUM and KANBAN frameworks. Collaborate with external teams to devise solutions and eliminate obstacles. Coordinate tasks, releases, and technical changes, ensuring clear communication with IT teams and CCO leadership. Develop and manage JIRA boards to oversee project deliverables. Assist the product owner in articulating business objectives. Report team progress to leadership during Sprint reviews and other meetings. Work closely with the Product Owner to maintain alignment. Design, develop, and sustain Power BI dashboards for KPI tracking and reporting. Mentor the team on Agile principles and practices, ensuring compliance with the Scrum framework. Oversee project timelines, resources, and deliverables using project management tools and methodologies. Identify and resolve impediments to team progress, fostering a culture of continuous improvement. Develop and maintain Power BI dashboards and reports to monitor team performance and project metrics. Collaborate with stakeholders to gather requirements and ensure alignment with business goals. Facilitate communication between the development team and product owner. Mentor team members on Agile practices and support their professional development. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline. Certified Scrum Master (CSM) or equivalent certification. Experience in Agile leadership and developing technological solutions. Experience with Contact Center solutions for Voice is advantageous. At least 3 years of experience as a Scrum Master, project manager, or similar role in an IT setting. Strong project management skills; PMP certification is preferred. Expertise in Power BI for creating dashboards and reports. Experience with contact center technologies and IT support teams. Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution skills. Familiarity with Agile project management tools (e.g., Jira, Trello). Preferred Skills: Understanding of the ITIL framework and IT service management principles. Previous experience in a Contact Center environment. Experience with cloud technologies (e.g., AWS, Azure). Familiarity with contact center platforms and technologies. Knowledge of data analysis and statistical concepts. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact ********************

We are seeking an experienced Scrum Master / Agile Coach to lead Agile practices and coach internal technical teams across both Scrum and Kanban frameworks. This role focuses on facilitating Agile ceremonies, enhancing workflow productivity, reinforcing Agile principles, and developing self-organizing teams through training, documentation, and coaching. Work Model Hybrid on-site schedule (2-3 days weekly) Local candidates only Agile Certification Required (Scrum Master at minimum) Role Overview Under broad supervision, the Scrum Master / Agile Coach will guide projects from definition through implementation, ensuring alignment, collaboration, and productivity among team members. The role requires strong facilitation, planning, continuous improvement coaching, and backlog management oversight. You will work closely with Technical Leads and IT Management to promote Agile adoption, improve accountability, reinforce processes, and ensure operational and development teams execute effectively using Scrum and Kanban. Required Skills & Experience ✔ Minimum 5 years working with Agile teams ✔ Proven experience with Scrum and Kanban methodologies and underlying principles ✔ Strong facilitation, mentoring, and communication skills ✔ Experience documenting training, workflows, meeting notes, and working agreements ✔ Ability to identify and resolve impediments, dependencies, and team conflicts ✔ Skilled in backlog prioritization aligned with leadership priorities ✔ Cross-functional collaboration with technical leads, architects, PMs, security teams, and stakeholders ✔ Understanding of Kanban principles including visual workflow, WIP limits, incident handling, and operational flexibility ✔ Strong knowledge of Scrum best practices including daily scrums, risk analysis, and iterative delivery ✔ Servant-leadership approach that empowers self-organizing teams ✔ Proficiency with: Atlassian Suite (Jira, Confluence) ServiceNow (Agile/ITSM modules) MS Teams and Office365 Education & Certification Agile Certification REQUIRED (Scrum Master at minimum)

The Senior Scrum Master is primarily responsible for leading teams and following the Agile framework. This role will work closely with other scrum masters, product owners, team members, and management to define, deploy, and optimize Agile based processes. With some supervision the candidate will: Ensures the Team is fully functional and productive, shielding them from external interfaces. Provides a servant leadership style; role models situations and behaviors for their teams to include: Removing barriers and impediments that are preventing the team from completing work. Captures metrics to monitor Team and project health (Burn-Down Chart, velocity, etc.); Mentoring Team members and promotes Agile thinking, ensures adherence to the process. Performs the following Agile practices and processes to ensure the integrity of the Agile framework. Facilitates estimation activities (story points, Planning Poker); Maintains the backlog and physical Scrum (task) board in partnership with the Team and Product Owner Maintains the backlog and physical Scrum (task) board in partnership with the Team and Product Owner; Ensures artifact quality Captures and track impediments, risks and dependencies until resolution; Updates teams improvement backlog with commitments from the Retrospective Completes and shares the teams Commitment report and End of Sprint Report based on the Demo and Product Owner acceptance. Required Qualifications: Graduation from a four -year college or university or 5 years experience in lieu of a degree.1-4 years experience with project concepts and practices. Work experience in addition to degree: 4-6 years of Scrum Master experience. Scrum Master certification (CSM). Proficient in multiple Agile frameworks (e.g. Scrum, Kanban). Preferred Qualifications: Excellent written, verbal, and electronic communication skills. Interacts effectively with others at all levels of the organization Makes persuasive and informative presentations. Candidate must have managed million+ project budgets and be able estimate future project budgets, plan resources and have experience with vendor relationships. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter: Mishal Email id: ************************************* job id: 25-53860

📅 Duration: 9+ Months ✅ Local Candidates Only 🎓 Agile Certification Required (Scrum Master minimum) About the Role: We're seeking an experienced Scrum Master & Agile Coach to support the project for IT Division. This role focuses on coaching IT Team Leads, facilitating Scrum/Kanban practices, and driving continuous improvement across teams. You'll help teams self-organize, manage backlogs, remove impediments, and deliver value aligned with IT priorities. Key Responsibilities: Coach IT Team Leads on Scrum & Kanban frameworks Facilitate Agile ceremonies (stand-ups, sprint planning, retrospectives) Guide backlog management and prioritization Identify and resolve impediments Promote collaboration and process adherence Drive continuous improvement and team effectiveness Required Skills & Qualifications: 5+ years working with Agile teams Strong knowledge of Scrum & Kanban principles Excellent facilitation, coaching, and communication skills Proficient in Jira, Confluence, ServiceNow, MS Teams, Office365 Agile Certification (Scrum Master minimum) Regards, Ashish Lal | Talent Acquisition Manager Charter Global Inc | ***************************** Email: ************************* LinkedIn: ASHISH K LAL | LinkedIn One Glenlake Parkway | Suite 525 | Atlanta, GA 30328

Arclin USA is seeking an experienced Senior Project Manager/Scrum Master to lead cross-functional teams in delivering strategic initiatives across the organization. This role is responsible for driving project success by managing scope, timelines, and stakeholder expectations, while fostering agile values including accountability, collaboration, and continuous improvement while removing impediments. You will work closely with stakeholders to ensure timely delivery of innovative solutions while nurturing an environment of adaptability and learning. Key Job Responsibilities: Skilled at handling multiple projects concurrently while maintaining clear prioritization Foster cross-functional collaboration across teams including Manufacturing, Engineering, Finance, HR, IT, and Legal to ensure seamless execution Communicate regularly with executive leadership and stakeholders; Lead updates with the Project Team and SteerCo. Facilitate Agile Ceremonies including sprint planning, stand-up meetings, reviews, and retrospectives to drive momentum and accountability across manufacturing and new product introduction projects. Foster cross-functional collaboration and alignment among departments/teams to ensure seamless execution of initiatives. Proactively identify and remove blockers, manage dependencies, and mitigate risks to ensure sprint and project deliverables are met. Develop and implement agile metrics (e.g., velocity, burndown charts) to track progress, enhance transparency, and provide actionable insights to stakeholders. Exceptional attention to detail and time management, ensuring project deliverables are achieved. Cultivate strong, responsive relationships with internal stakeholders to ensure customer delight requirements are consistently met and exceeded. Qualifications Bachelor's degree in business, project management, engineering or a related field; advanced degree or certifications (e.g., Project Management Professional/PMP, Certified Scrum Professional/CSP or Certified Team Coach/CTC, SAFe Agilist) preferred. 10+ years of project management experience, with at least 3 years managing cross-functional projects outside of IT. Proven expertise in agile methodologies (Scrum, Kanban, or similar) and their application in non-IT environments. Exceptional leadership and interpersonal skills, with the ability to influence and inspire teams across departments. Excellent communication and stakeholder management skills, capable of aligning diverse groups toward common goals. Experience in change management and fostering cultural adoption. Proficiency in project management tools (e.g., Planner, Jira) and agile metrics (e.g., velocity, burndown charts). Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Preferred Skills Experience in manufacturing, building, or construction industries. Knowledge of lean principles and their integration with agile methodologies. Familiarity with design thinking or customer-centric approaches to product development. Strong problem-solving skills and a proactive approach to overcoming challenges.

is $120,000-$164,000 Required Skills & Experience 10+ years of experience in product management or ownership 5+ years of experience as a product manager in SaaS (preferably within accounting software) Experience managing product owners and business analysts Experience managing roadmaps, performing market analysis and driving prioritization Exceptional collaboration and communication skills with internal teams and external stakeholders Bachelor's degree (accounting, finance, business, or related field) Job Description An employer in Lawrenceville, GA is looking for a Lead Product Manager. As a strategic leader, you will drive roadmap recommendations by identifying opportunities and initiatives, supported by deep market, prospect, and customer analysis to validate product potential. You will lead roadmap execution through epic creation, prioritization, and tracking, while serving as a key liaison to Sales, Customer Success, and Support to capture prospect and customer needs, communicate roadmap priorities, and share release information. Partnering with Marketing, you will ensure early awareness of new capabilities and deliver clear messaging on value propositions and benefits. In addition, you will provide strategic direction and governance for roadmap execution, enabling Product Owners to manage epic creation, prioritization, and delivery, while coaching them to balance trade-offs and stakeholder needs. Your role includes owning communication and alignment within the product organization by setting expectations, establishing KPIs, driving accountability, and ensuring Product Owners understand priorities and strategic direction. You will guide Product Owners in managing escalations and customer conversations, intervening on critical issues and modeling executive-level communication and decision-making. Furthermore, you will establish a product risk-management framework and mentor Product Owners to proactively identify, escalate, and mitigate risks across workstreams. Supporting Sales in new business and retention conversations by sharing roadmap context and product value will also be part of your responsibilities. Finally, you will manage by the P&L to ensure financial discipline in decision-making, prioritization, and trade-offs, and, when needed, support requirements definition through Design Sprints or discovery and market research activities.

Immediate need for a talented Senior Product Owner .This is a 06 Months Contract with Possible Conversion and is located in Charlotte, NC or Atlanta, GA(Onsite). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 25-94552 Pay Range: $83 - $85/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: - May assume broad responsibility for components of a complex initiative, provide the direction or vision for a group of scrum teams related to their business solution, and/or be called upon to solve highly complex or highly technical problems. Lead their delivery team's priorities in PI planning, sprint planning, and other agile ceremonies; aligned to larger experience platform priorities and vision defined by product management. Align with product managers to clearly articulate product strategy to the delivery team. Deliver new experiences by working directly with delivery, experience design, business, and operations partners to design new products and improvements to existing capabilities. Author and maintain the team's backlog of user stories and serve as a subject matter expert on features, user stories, and product capabilities. Perform triage on critical issues, escalating as necessary, and communicating consistently and clearly with all concerned parties. Serve as key resource to development team to answer questions, provide clarifications, and conduct and coordinate business validation, focusing on fitness for use. Update leadership on the epic and feature delivery schedule, including dependencies impacting deliverables, along with recommended solutions. Partner with solution architects and other technical leads to ensure their solutions effectively address program priorities while balancing client experience and technical integrity. Facilitate sprint planning with stakeholder groups to drive alignment and visibility for which features will be built when, and to ensure overall adherence to the product roadmap and enterprise strategic themes. Facilitate sprint demos and provide final acceptance for completed user stories in sprint demos; ensuring that the story meets acceptance criteria and otherwise meets its definition of done. Co-ordinate the creation of release-specific business documents, such as support model definitions, go/no-go approvals, internal release notes, and release-related living documents. Risk Management: Ensure all Product Management Lifecycle (PML) process & procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met. Partner with product manager on evidence to support recommendations. Mentor other Product Owners on product delivery practices. Key Requirements and Technology Experience: Bachelors' degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience Five or more years of banking, financial services, or other relevant work experience Three or more years of product, analysis, technology, and/or design experience preferably in Web Content Management systems like Adobe Experience Manager. Three or more years of leading cross functional teams Equal enthusiasm for high-level strategic planning and tactical daily execution Experience defining/driving vision of experience programs and/or partnership based programs Experience defining and delivering large-scale online initiatives Proven ability to use data analytics, research and testing methodologies to drive business decisions, diagnose problems, and recommend action plans to resolve issues Ability to lead cross-functional teams without formal authority Comfortable managing concurrent projects in a fast-based, results-driven environment Comfortable with ambiguity, leading work autonomously, and making independent decisions Excellent skills in presentation, facilitation, communication, and negotiation Experience in roles requiring strong communication and interpersonal skills & the creation and delivery of succinct presentations to explain and sell plans/vision Master's degree in business, engineering, design, or technology field; banking or financial management education Experience working with distributed teams (onshore/offshore) Certified SAFe Product Owner/Product Manager (or equivalent) AEM/Adobe certification Our client is a leading Banking Industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Product Owner (API experience) Opportunity for an experienced Product Owner with API experience to join an enterprise industry leader! You will work with the Product Manager & Engineering team to translate business requirements into user stories & acceptance criteria. You will also work with Architects & Tech Leads to identify non-functional requirements such as infrastructure needs. You will be responsible for release management throughout the SDLC in an Agile environment. This is a 12-month contract to hire position in Alpharetta, GA. Work a hybrid schedule - 3 days in-office & 2 days remote. Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses or domestic partner, & dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, & Medical / Dependent Care FSAs. RESPONSIBILITIES Own & manage team backlogs Prepare & participate in PI Planning activities Lead Development team through all activities to support Sprint activities Act as key stakeholder in product related decisions & release planning Obtain in-depth knowledge of goals & desired objectives of initiatives & features Work to drive value as a function of cost, time, functionality & quality Work with Product Manager to evaluate product roadmap to identify features for development Produce work flows, completes data mapping & perform business process design Work with Architects & Tech Leads to identify non-functional requirements (e.g., infrastructure needs) Plan & coordinate releases Work with QA to identify test cases for automated testing Coordinate with business customers to conduct product integration testing REQUIRED SKILLS 5+ years as an IT Product Owner in cloud-based SaaS environment Experience in delivering products throughout the SDLC using Agile, Scrum or Kanban Deep understanding of APIs & web services Experience with Product & Technology Roadmap development Experience influencing key business & technology stakeholders to identify business priorities Jira & Confluence experience PREFERRED SAFe experience W2 ONLY; NO 3rd Parties or Visa Sponsorship Pay range: $55-67/hr W2

47559-1 Lead Product Owner -Hybrid Duration: 12 Months Contract to Hire role Seasoned ServiceNow Product Owner with deep expertise in platform capabilities across ITSM, HRSD, and CRM modules. - Proven ability to deliver post-adoption account management experiences, ensuring customer satisfaction and long-term value realization. - Skilled in building trusted relationships with stakeholders across business and IT functions. - Adept at communicating complex technical concepts in clear, business-friendly language. - Comfortable facilitating workshops, demos, and roadmap discussions with C-level audiences

Requirements: Overall 10+ years' experience. Experience as Product Owner with Salesforce experience Experience writing user stories & acceptance criteria Excellent communication and stakeholder management Salesforce certifications preferred

At M-Tech Systems, our company mission is to increase yield in protein production to help feed the growing world population without compromising animal welfare or damaging the planet. We aim to create software that delivers real-time data to the entire supply chain that allows producers to get better insight into what is happening on their farms and what they can do to responsibly improve production. M-Tech Systems is the industry-leading provider for Live Animal Protein Production Performance Management Tools. For over 30 years, M-Tech Systems has provided cutting-edge enterprise data solutions for all aspects of the live poultry operations cycle. We provide our customers with solutions in Business Intelligence, Live Production Accounting, Production Planning, and Remote Data Management-all through an integrated system. Our applications can currently be found running businesses on six continents in over 50 countries. M-Tech has built an international reputation for equipping our customers with the power to utilize comprehensive data to maximize profitability. With nearly 300 employees globally, M-Tech Systems currently has main offices in Mexico, United States, and Brazil, with additional resources in key markets around the world. M-Tech Systems USA's headquarters is based in Atlanta, Georgia and has approximately 90 team members in a casual, collaborative environment. Our work culture here is based on a passion for helping our clients feed the world, resulting in a flexible and rewarding atmosphere. We pride ourselves for having a working atmosphere that encourages collaboration, exceptional development tooling, training, and ongoing opportunities to work with senior and executive management. Job Summary We are seeking a highly skilled Product Owner to join our dynamic Product team at M-Tech Systems. The ideal candidate will play a critical role in driving the success of our products. You'll own the end-to-end lifecycle of your product line, from discovery to delivery, ensuring that each feature or solution aligns with customer needs and business goals. This role requires a strategic thinker with a customer-first mindset who can collaborate across departments, lead product development efforts, and deliver measurable outcomes. We seek a solution-oriented individual who can provide answers rather than just identify problems. Embracing continuous change is key, as innovation and improvement are integral to MTech's culture. This person should have a service-minded attitude, demonstrating a passion for enhancing the work of others and simplifying processes for stakeholders. Essential Functions & Responsibilities Backlog Ownership: Maintain, prioritize, and refine the product backlog to ensure alignment with business objectives, development capacity, and sprint goals. Customer Insights: Participate in customer feedback sessions, gather insights from user interactions, and incorporate actionable feedback into backlog items. Cross-Functional Collaboration: Work closely with Product Managers, engineering, QA, and customer success teams to ensure clarity of requirements and smooth delivery. Roadmap Execution Support: Translate product roadmap items into detailed epics, user stories, and acceptance criteria in collaboration with Product Managers. Feature Development: Write clear and concise user stories with well-defined acceptance criteria, ensuring they are ready for development teams. Documentation & Release Notes: Prepare and maintain high-quality release notes, user guides, and change logs for internal and external audiences. Data-Driven Decisions: Use metrics, sprint reports, and delivery data to refine backlog priorities and improve team throughput. Agile Practices: Facilitate agile ceremonies including backlog grooming, sprint planning, daily stand-ups, and retrospectives to maintain team alignment and efficiency. Planning & Projection: Support planning and forecasting for upcoming releases, ensuring timelines and dependencies are visible and manageable. Education and Experience Bachelor's degree in Computer Science, Business, Engineering, or a related field. Master's degree is a plus. 3-5 years of Product Owner experience in a SaaS environment, with proven backlog management skills. Experience leveraging AI tools for user grooming velocity Experience with data analytics tools such as Pendo or equivalent. Strong working knowledge of Agile/Scrum methodologies. Experience with planning, projection, and delivery tracking in fast-paced development environments. Exceptional communication skills-able to work cross-functionally with technical and non-technical teams. Experience writing clear and concise user stories with well-defined acceptance criteria. Experience in SaaS, data platforms, or enterprise software. Poultry, Agriculture, food production industry experience/knowledge is preferred Preferred Personal Skills/Abilities Strong understanding of designing and optimizing user interfaces for custom software solutions. API experience is also preferred. Proven experience in developing, customizing, and deploying software-generated reports. Clear communication with stakeholders, development team, and other departments is essential. Ability to prioritize tasks and features based on business value and customer needs. Leadership skills to guide the development team and ensure alignment with the product vision. Aptitude for identifying and solving problems that arise during the development process. Negotiation skills to manage conflicting interests and reach consensus among stakeholders. Focus on understanding and advocating for the needs of end-users to ensure the product meets their requirements. Ability to adapt to changing requirements, priorities, and market conditions. Analytical mindset to interpret data and feedback to make informed decisions about the product roadmap and features. Collaboration with cross-functional teams including developers, designers, testers, and marketers to deliver a successful product. Empathy towards users, team members, and stakeholders to foster strong relationships and create a positive work environment. Ability to identify and mitigate risks throughout the product development lifecycle. Effective time management skills to meet deadlines and deliverables within the project timeline. Willingness to stay updated with industry trends, emerging technologies, and best practices in product management. EEO Statement Integrated into our shared values is M-Tech's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. M-Tech is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at M-Tech has an ongoing responsibility to respect and support a globally diverse environment.

Role: Lead ServiceNow Product Owner W2 Contract-to-Hire: 12 Months This position is hybrid. Candidates must be comfortable working onsite in Reston, VA, once or twice per week - plus mandatory in-person Sprint and PI Planning sessions. Overview & Responsibilities: Lead the visionary product strategy for a critical, new program-the FEP hub migration-to build a comprehensive Contact Center Solution based on ServiceNow CSM and ITSM modules. This is a strategic role requiring a "visionary" mindset, capable of defining a multi-year roadmap, building business cases for new features (like AI), and leading a large-scale ServiceNow transformation program. You will… • Lead the product vision and define the multi-year roadmap for the new Contact Center Solution. • Drive and lead a large-scale ServiceNow program transformation, focusing on implementation, not just utilizing the tool. • Ideate and evaluate new features (e.g., AI features), determining their business value and building business cases for leadership approval. • Serve as a customer-facing leader, capable of developing presentations and documentation to translate technical information to customers. • Write user stories based on ServiceNow requirements and work with the team to execute the roadmap. • Support numerous meetings with business owners, customers, and internal teams to facilitate roadmap work. Required Qualifications: • Experience leading large-scale ServiceNow program transformation. • Experience with ServiceNow implementation using CSM and ITSM modules. • Proven ability to define multi-year product roadmaps and articulate product vision. • Strong customer-facing communication and presentation skills. • Certified Scrum Product Owner (CSPO) or equivalent Product Owner certification. Preferred Qualifications: • ServiceNow certification. • Prior healthcare experience. • Experience in developing business cases for, or implementing, AI features

We're seeking an experienced ServiceNow Product Owner to act as the primary liaison between client stakeholders and internal delivery teams. This role focuses on driving customer adoption, optimizing workflows, and ensuring product solutions deliver measurable business value. Responsibilities: Lead discovery, adoption, and post-adoption support to ensure customers successfully leverage ServiceNow capabilities. Translate client needs into product features, user stories, and roadmap priorities. Conduct discovery sessions, map processes to platform capabilities, identify gaps, and define adoption strategies. Serve as the main point of contact for customer accounts-overseeing onboarding, implementation, and ongoing success reviews. Partner with cross-functional teams to deliver MVPs, enhancements, and continuous improvements. Coach teams on Agile practices and mentor Product Owners. Qualifications: Bachelor's degree in Product Management, IT, Engineering, or related field (or 4 additional years of relevant experience). 6+ years in IT, business analysis, or solutions development OR 4+ years as a Product Owner. Strong ServiceNow platform expertise (ITSM, HRSD, CRM). Excellent problem-solving, communication, and stakeholder-management skills. Experience with large-scale ServiceNow implementations (preferred). Healthcare industry experience (a plus). Certified Scrum Product Owner and ServiceNow certifications (preferred). Required Skills: Strong ability to drive adoption and customer success. Skilled in stakeholder engagement and C-level communication. Ability to translate technical concepts into business value and facilitate workshops/demos.

Title: Product Owner/Product Manager Duration: Full Time We're looking for a Product Owner/Product Manager with strong experience in wealth management or broader financial services. This role will drive product strategy, manage the roadmap and work closely with cross-functional teams to deliver high-value features for our clients. Key Responsibilities • Define and refine product vision, strategy and roadmap for wealth management or financial products. • Translate business goals into clear requirements, user stories and acceptance criteria. • Prioritize the product backlog based on business value, customer impact and technical considerations. • Work closely with engineering, design, compliance and business stakeholders to ensure successful delivery. • Lead refinement sessions, sprint planning and product demos. • Conduct market research, competitor analysis and customer feedback sessions to inform product decisions. • Ensure product decisions align with regulatory and compliance standards in the financial domain. • Track product performance through KPIs and analytics; identify areas for improvement. • Partner with operations, sales and customer success teams to support product launches and adoption. • Manage stakeholder expectations and maintain transparent communication throughout the product lifecycle. Required Qualifications • Bachelor's degree in Business, Finance, Computer Science or related field. • Proven experience as a Product Owner or Product Manager. • Experience in wealth management, investment platforms, banking or other financial services. • Strong understanding of financial products, workflows and compliance considerations. • Hands-on experience working in Agile environments with engineering teams. • Ability to write clear user stories and translate complex ideas into simple solutions. • Strong communication and stakeholder-management skills. Preferred Qualifications • Experience with portfolio management, trading systems or financial planning tools. • Knowledge of APIs, data platforms or digital transformation programs. • Certifications such as CSPO, SAFe POPM or PMI-ACP.

Ready to build the future with AI? At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Release Manager - Salesforce & .NET (Azure DevOps) We are seeking a seasoned Release Manager & DevOps Practitioner with experience to architect, optimize, and manage release pipelines and change control processes across complex enterprise environments. This role demands expertise in modern DevOps practices, automation, CI/CD, and governance for effective and risk-controlled software delivery. Responsibilities Architect, implement, and manage robust release management strategies for multi-tier applications across environments. Design and optimize CI/CD pipelines using Azure DevOps for Salesforce and .NET applications. Manage Salesforce deployments using Gearset, ensuring proper version control, metadata handling, and rollback strategies. Coordinate releases for .NET applications leveraging Azure DevOps pipelines and related automation tools. Implement sandbox management strategies, including data seeding and refresh cycles for Salesforce environments. Own and enforce change control processes, ensuring compliance with regulatory and audit requirements. Collaborate with development, QA, operations, and security teams to ensure smooth, high-quality deployments with minimal risk. Automate manual software delivery and environment provisioning tasks for efficiency and reliability. Execute release readiness reviews, coordinate deployment schedules, and manage post-change support and incident triage. Lead and document enterprise Change Advisory Board (CAB) meetings, facilitating risk assessment and communications. Track, measure, and report on deployment frequency, change failure, lead time, and rollback metrics; drive continual service improvement. Mentor and coach engineers on DevOps and change control best practices, process adherence, and tool usage. Lead root cause analysis for failed changes and drive permanent improvement. Qualifications we seek in you! Minimum Qualifications Bachelor's/Master's degree in Computer Science, Engineering, or related field. Experience in Software Engineering, Release Management, DevOps Engineering, and Change/Configuration Management roles. Hands-on experience with Gearset for Salesforce release management. Proven track record managing releases for Salesforce and .NET applications in enterprise environments. Deep understanding of ITIL change management processes and release governance frameworks. Experience with risk, compliance, audit, and regulatory reporting in a large IT environment. Strong communicator, with experience coordinating cross-functional teams and Change Approval Boards. Preferred Qualifications/ Skills: Experience with Salesforce DX, git, and source-driven development. Familiarity with Azure DevOps Boards, Confluence for work item tracking and release planning. Why join Genpact? Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career -Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

We're Hiring: Product Owner - Financial Crime Risk Management (FCRM) 📍 Location: Alpharetta, GA | Full-Time | 5 days onsite Join us in shaping the future of Financial Crime Compliance (FCC) solutions! We're looking for a strategic and results-driven leader to define and deliver innovative products that combat AML, fraud, sanctions screening, and regulatory compliance challenges. If you're passionate about building solutions that protect financial institutions and meet global regulatory standards, this role is for you. 🌍 What You'll Do: ✅ Define product vision and roadmap aligned with FCC trends and regulatory changes ✅ Conduct market research and competitive analysis to identify emerging risks ✅ Manage product backlog and prioritize features for maximum business impact ✅ Collaborate with cross-functional teams, clients, and stakeholders to ensure seamless delivery ✅ Drive feature development, user stories, and acceptance criteria for new enhancements ✅ Monitor KPIs and leverage data-driven insights to optimize product performance ✅ Partner with sales, marketing, and services teams for successful go-to-market strategies What We're Looking For: ✔ 6+ years of product management experience in FCC, AML, fraud detection, or RegTech ✔ Strong knowledge of regulatory frameworks (BSA, AMLD, FATF, OFAC, FinCEN) ✔ Experience with AML platforms, sanctions screening, and transaction monitoring ✔ Familiarity with AI-driven AML solutions, behavioral analytics, and risk scoring ✔ Agile expertise (Scrum, SAFe) and proven ability to manage backlogs and sprints ✔ Excellent communication and stakeholder management skills Preferred: 🎓 ACAMS, CFE, ICA certifications 💻 Technical proficiency with AML/fraud platforms and data analytics tools (SQL, Python, Tableau)

Technical Project Manager (TPM) - AI Technical Services Join our innovative AI team as a Technical Project Manager (TPM), where you'll spearhead cross-functional efforts to deliver cutting-edge AI solutions that transform client outcomes. We're looking for a high energy, self-starter, and versatile team player who bridges technical excellence with seamless collaboration, driving projects from concept to deployment in fast-paced, high-stakes environments. Key Responsibilities Lead end-to-end project lifecycles: from scoping and planning to execution, risk mitigation, and successful handover of complex AI technical services. Foster cross-functional collaboration among engineers, data scientists, product teams, and stakeholders to ensure alignment and on-time delivery. Cultivate strong client partnerships by translating technical complexities into clear, actionable insights and proactively addressing evolving needs. Monitor project health with sharp situational awareness, adapting strategies to overcome obstacles and optimize outcomes. What We're Looking For Technical Depth: 3 to 5 years in TPM roles, with preferable hands-on experience in AI/ML projects (e.g., model deployment, data pipelines, or scalable AI infrastructure). Communication Mastery: Exceptional verbal and written skills to articulate progress, risks, and recommendations to diverse audiences-from C-suite executives to technical teams. Leadership Prowess: Proven ability to build trust, motivate teams, and sustain long-term client relationships in dynamic, ambiguous settings. Mindset: Proactive, adaptable, and resilient, with a passion for innovation and a track record of delivering results in resource-constrained scenarios. Key Responsibilities Project Leadership: Lead end-to-end technical project delivery, ensuring alignment with scope, budget, and timeline. Stakeholder Communication: Serve as the primary point of contact between clients, technical teams, and business units, maintaining transparency and consistent updates. Situational Awareness: Actively monitor project dynamics, anticipate risks, and adapt strategy in real-time to navigate evolving challenges. Client Relationship Management: Cultivate trust-based relationships with clients, understand their goals and pain points, and act as a strategic partner in solution delivery. Cross-functional Collaboration: Work closely with data scientists, machine learning engineers, product managers, and executive stakeholders to ensure smooth coordination and successful outcomes. Issue Resolution: Proactively identify bottlenecks or conflicts and drive resolution while maintaining client and team satisfaction. Reporting and Documentation: Maintain accurate project documentation, generate regular reports, and lead project retrospectives to capture learnings. Qualifications Bachelor's degree in computer science, Information Systems, Engineering, or a related field (or equivalent experience). 3 to 5 years of technical project management experience, preferably in AI or data science-focused environments. Technical background and ability to understand AI/ML, data pipelines, and cloud-based systems. Exceptional verbal and written communication skills with the ability to engage both technical and non-technical stakeholders. High level of emotional intelligence and situational awareness-adept at reading the room, managing personalities, and navigating organizational dynamics. Proven experience managing client relationships, driving customer success, and delivering AI/ML projects that exceed expectations. Proficiency with project management tools such as Jira, Asana, Trello, or Microsoft Project. Preferred Skills PMP, CSM, or equivalent certification. Familiarity with AI/ML practices and solutions. Familiarity with cloud platforms (AWS, Azure, GCP) and modern software development lifecycles. Why Join Us Work in a fast-paced, collaborative, and supportive environment. Be at the center of high-impact projects that define the future of AI technology services. Opportunities for professional growth, certification, and continuous learning. A people-first culture that values empathy, innovation, and excellence. Big company benefits with the agile high energy environment of a startup

Job Title: Technical Project Manager The Technical Project Manager will oversee telecommunications projects, focusing on Distributed Antenna Systems (DAS), structured cabling, and Emergency Responder Radio Communication (ERRC) systems. This role requires technical expertise, leadership skills, and the ability to manage projects on time, within budget, and to quality standards. Key Responsibilities Lead project planning, execution, and closing, ensuring alignment with client needs and technical specs. Manage DAS, cabling, and ERRC system installations, ensuring safety and efficiency. Coordinate cross-functional teams to ensure timely completion. Manage project budgets, schedules, and resolve issues impacting timelines or costs. Maintain strong client relationships and manage expectations. Ensure compliance with safety, quality, and regulatory standards. Education & Experience Bachelor's degree in Engineering, Telecommunications, or related field (or equivalent experience). 3-5 years of experience in telecom project management, especially with DAS, cabling, and ERRC systems. PMP certification preferred. Experience in a matrix resource environment is a plus.

N2N Services Inc. is focused on enabling secure and efficient cloud integration for organizations of all sizes. Through its flagship product, Illuminate, an innovative iPaaS (Integration Platform as a Service), N2N supports seamless SaaS-to-SaaS and SaaS-to-on-premise integration. Illuminate empowers customers to easily create, manage, secure, and monetize APIs without additional programming or infrastructure. By addressing challenges related to modern API implementation, N2N enables businesses to successfully execute digital transformations, integrate with cloud services, and compete effectively in the digital economy. Role Description This is a full-time, on-site role for a Technical Project Manager, based in Duluth, GA. The Technical Project Manager will be responsible for overseeing and managing multiple projects, ensuring alignment with client objectives and company goals. Daily tasks include planning project schedules, coordinating internal and external teams, tracking progress, identifying and mitigating risks, and conducting regular project reviews. The position will actively engage stakeholders and foster effective communication throughout the project life cycle to deliver results successfully. Qualifications Strong Project Management and Program Management skills to ensure effective project planning, execution, and delivery. Exceptional Communication abilities to convey complex information clearly and manage stakeholder expectations. Proven Team Leadership skills with the ability to guide, motivate, and coordinate cross-functional teams. Advanced Analytical skills for problem-solving, risk management, and decision-making within complex projects. Relevant experience in technical project management roles, preferably in a software, SaaS, or IT environment. Working knowledge of API integrations and cloud solutions is a plus. Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field is preferred.