Scrum master jobs in Wilmington, NC - 634 jobs

Job Title: Product Owner with PEGA Smart Dispute Experience Experience: 10+years Must We are seeking an experienced PEGA Smart Dispute Product Owner with 10+ years of experience in requirements gathering, analysis, and backlog creation for financial dispute management solutions. The ideal candidate will have hands-on experience with PEGA Smart Dispute, excellent communication skills, and the ability to work closely with business directors, stakeholders, and technical teams to define and deliver high-quality product requirements. This role plays a critical part in driving product vision, defining user stories, and ensuring alignment between business needs and technical execution. Key Responsibilities Product Ownership & Requirement Gathering Lead end-to-end product ownership for PEGA Smart Dispute initiatives. Capture, analyze, and refine detailed business and functional requirements for dispute management workflows. Collaborate with business directors, SMEs, and stakeholders to understand needs, pain points, and expected outcomes. Translate business requirements into well-defined user stories, acceptance criteria, and product documentation. Backlog Management Create, maintain, and prioritize a high-quality product backlog aligned with business goals and project milestones. Ensure user stories are clear, estimable, testable, and technically feasible. Facilitate grooming/refinement sessions with development teams. Collaboration & Communication

This role supports senior staff through all phases of a development project, from initial acquisition to completion. Their core duties involve financial analysis (creating and maintaining financial models and budgets, performing due diligence), project management (tracking schedules, coordinating consultants, and managing documentation), and entitlement assistance (securing zoning and permits). This role is highly analytical and organizational, acting as a crucial coordinator to ensure the project moves forward on time, within budget, and in compliance with all necessary regulations. The role is highly analytical, detail-oriented, and demands strong organizational and communication skills, as the Associate acts as a key coordinator across multiple facets of complex, multi-year projects. KEY RESPONSIBILITIES Project Management & Oversight Support senior development staff in managing all phases of a project, including programming, design, entitlements, financing, construction, and closeout. Monitor project schedules and budgets, ensuring milestones are met on time and within financial constraints. Organize and maintain all project-related documents, such as contracts, permits, construction documents, easements, and financial reports. Prepare and provide reports on project status, budget, and performance for senior management, investors, and lenders. Coordinate real estate development projects from inception through lease-up. Research new opportunities, evaluate potential qualifications for funding, and prepare preliminary market reviews. Support effective project management by creating and maintaining critical path timelines and development project checklists. Assist in obtaining the necessary approvals, certifications, and permits from the city and other government agencies (e.g., zoning, land use). Financial Analysis & Due Diligence Assist the investment team in conducting due diligence and initial site analysis for potential acquisitions. Support the creation and maintenance of financial models, proformas, and development budgets. Help with the underwriting process for new development opportunities. Coordinate project due diligence for investors, lenders, and federal, state, or local funding sources. Gather and organize documentation required for financial closings with lenders and investors. Team & Consultant Coordination Coordinate and manage the activities of various project contractors and consultants, including architects, engineers, construction managers, attorneys, and specialized consultants. Coordinate with outside consultants for environmental assessments, market studies, etc. Assist in drafting and negotiating contract terms and scope with design consultants and contractors. Serve as a central point of contact, ensuring consistent communication and understanding among all internal and external team members regarding the project plan, budget, and schedule. Engagement & Administration Assist in stakeholder engagement and outreach, such as planning, hosting, facilitating, or presenting at public meetings. Assist with the formulation of early marketing campaigns and the preparation of materials for investors, social media, or other collateral. Perform necessary administrative duties such as drafting correspondence (memos, reports, letters), maintaining critical issues lists, and organizing team meetings. Collaborate with program associates to plan and host groundbreakings, grand openings, or other events. Assist with process improvement, e.g., standardizing and establishing SOPs, creating or improving development checklists, and organizing electronic files. Support public outreach and stakeholder engagement, which can include preparing for and attending public meetings. Qualifications and Skills A minimum of a bachelor's degree and two years' work experience; graduate degree in related field preferred; OR equivalent years of work experience in urban planning, housing development, real estate development, business, finance, or a related field. Knowledge of local, state, and federal housing financing programs. Proficiency with computer programs and spreadsheet software such as Microsoft Excel, Word, and PowerPoint. Ability to read, analyze, and interpret financial reports and legal real estate documents. Strong math and analytical abilities. Ability to conduct financial analysis and prepare budgets. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Capacity to handle multiple tasks simultaneously in an organized, efficient, and timely manner and successfully meet project deadlines. Strong verbal communication skills and clear writing ability. Ability to initiate and maintain effective, cooperative working relationships with colleagues, consultants, and development team members.

SYSTEMTEC is seeking an IT Program Manager for a HYBRID opportunity in the Columbia, SC area. This role is for a IT Program Manager that is familiar and comfortable running very large scale projects centered around ISSM (Information Systems Security Manager) expectation involves overseeing the security of IT systems, implementing policies, managing risks, ensuring compliance. Ensuring alignment with PMO standards, stage gates, documentation requirements, and program governance frameworks. Requirements of the IT Program Manager Bachelor's degree OR 4 years of job-related work experience OR 2 years of job-related experience plus an Associate's degree (any major) 7 years of IT experience in a leadership capacity 4 years leading multiple concurrent project teams Required Technologies Word, Excel, Outlook SharePoint Online PowerPoint Visio Microsoft Project Microsoft Teams Preferred Licenses and Certificates: PMP Certification Responsibilities of the IT Program Manager Responsible for overall coordination, status reporting, and stability of project-oriented work efforts. Responsible for multiple work efforts of any size, from minimum complexity system/customer impacts to greater complexity system/customer impacts. Adheres to project management processes and methodologies to ensure projects are delivered on time, within budgeted hours, adheres to high quality standards, and meets ISSM expectations. Monitors project plans, assignments and work efforts on a daily basis. Ensures resource needs are assigned appropriately and escalates functional, quality, timeline issues. Tracks key project milestones and adjusts project plans to meet the needs of work effort. Location: HYRBID (3 Days onsite a week) Compensation/Benefits: Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, 401K +

An Experienced Scrum Master must have experience leading multiple Scrum teams and applying Agile techniques. They will be responsible for facilitating ceremonies (stand-ups, retrospectives), removing impediments, coaching on Scrum values, and ensuring delivery of quality software, often using tools like Jira/Confluence, managing dependencies, and tracking metrics for tech projects. Responsibilities: - Agile Facilitation: Leading daily scrums, sprint planning, backlog grooming, and retrospectives. - Impediment Removal: Identifying and escalating blockers to ensure smooth team progress. - Coaching & Mentoring: Guiding teams to adopt and mature in Agile/Scrum practices. - Transparency: Creating visible information radiators (burndown charts, velocity). - Project Leadership: Managing dependencies and milestones, coordinating releases. - Tool Proficiency: Using tools like Jira, JQL, and Confluence. Skills Agile, Jira, Project management, release management, change management, Sdlc, confluence Top Skills Details Agile,Jira,Project management,release management,change management,Sdlc,confluence Additional Skills & Qualifications - Project Management, Agile, or Scrum Master Certification (PMP, CSM, PSM, etc.). - Strong leadership, communication, and problem-solving skills - Able to drive work at the team level and deliver outcomes - Must be flexible and able to adapt to constant changes in requirements Experience Level Expert Level Job Type & Location This is a Contract position based out of Fort Mill, SC. Pay and Benefits The pay range for this position is $60.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Fort Mill,SC. Application Deadline This position is anticipated to close on Jan 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Sr Scrum Master - BA07BE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. We are seeking an experienced and dynamic Senior Scrum Master to lead multiple agile teams focused on developing and enhancing insurance products and services for our Middle and Large Business sector, in a Product & Underwriting Value Stream. This role involves fostering a culture of continuous improvement, facilitating agile ceremonies, and removing impediments to ensure successful delivery of high-quality solutions. This role will have a Hybrid work schedule, with the expectation of working in an office (Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday). Responsibilities: + Facilitate all the Agile/SCRUM ceremonies - DSU's, Sprint planning, Sprint reviews, Retrospective/Sprint demos. + Partners with the Product Owner, IT Delivery Lead and Business leadership to form execution delivery plans and manage progress and facilitates release planning. + Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk. + Reports to Release Train Engineer and works closely with the RTE for overall delivery of Agile release train PI objectives. + Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team + Tracks and communicates the overall team progress providing visibility to stakeholders. + Serves as a filter to remove impediments to progress as identified by the team. + Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization. + Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving. + Motivate the team to be disciplined and accountable for ensuring the Agile tools(Rally/JIRA) hygiene is maintained. Qualifications: + 5+ years experience working and managing Agile team structures (Scrum/Kanban). + Strong knowledge and experience working with Agile reports/Metrics. + Experience working with PO in backlog grooming/refinements. + Experience in participating in Program increment (PI Planning). + Experience in Estimation and Story pointing. + Experience in Team Planning- Capacity/velocity. + Ability to analyze and think quickly and to resolve conflict. + Strong communication, interpersonal and mentoring skills and ability to effectively communicate and collaborate across teams. + Ability to adapt to a changing environment. + Self-motivation and ability to stay focused in the middle of distraction. Preferred Skills: + Generative AI Tool Proficiency: Hands-on experience with AI-assisted development tools such as GitHub Copilot, and integration of generative AI into software engineering workflows. + Continuous AI Learning: Commitment to staying current with advancements in generative AI, including LLM capabilities, prompt engineering, and emerging best practices. + Technical familiarity with Guidewire or Policy Center + Property & Casualty insurance industry experience. + Certified Scrum Master (CSM) or Advanced Certified Scrum Master (A-CSM) required. SAFe Scrum Master (SSM) or other scaled agile certifications (e.g., SAFe Agilist, LeSS) Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $108,800 - $163,200 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us (************************************* | Our Culture (******************************************************* | What It's Like to Work Here (************************************************** | Perks & Benefits (********************************************* Every day, a day to do right. Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees-continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day. 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Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Summary: The Scrum Master-II is a key member of the team who is responsible for applying multiple agile frameworks to allow the company to meet stated objectives. The Scrum Master-II will also leverage technical knowledge, drive best practices and organizational dynamics to motivate teams. The Scrum Master II will be responsible for budget and status reporting when a project manager is not assigned to the effort, mentoring others on Agile and Waterfall methodology while working toward continuous improvements. Primary Duties & Responsibilities: Possesses a solid understanding of how agile and waterfall frameworks work to deliver business value and how various practices can and should evolve. Cultivates customer focus as the team collaborates to deliver solutions achieving the desired business outcome. Helps teams self-organize and self-manage using collaborative engagement techniques. Acts as a coach who works within the team to maximize the value created. Responsible for the planning and facilitation of standard meetings to include; backlog preparation, iteration planning, retrospectives, iteration reviews and daily stand-ups. Facilitates the sizing of stories during the planning sprint, backlog grooming, or sprint planning sessions for the team. Utilizes the team “definition of done” to guide the team during their sprint commitments. Leverages defined metrics to enable continuous delivery, provide transparency and to optimize the value of iterative and incremental development. Effectively facilitates retrospectives to pull actionable changes for the team. Works with the product owner and stakeholders to determine staffing requirements. Removes impediments, and makes issues and problems visible. Escalates as necessary. Experience & Educational Requirements: Minimum of 3-7 years of Scrum Master experience Certified ScrumMaster (CSM or related certification strongly preferred) SAFe Agile experience recommended 3+ years of information technology experience Bachelor's degree in Business, Management, Information Systems or Engineering; or equivalent work experience Skillsets & Technical Requirements: Competent Level Understanding of: Agile and waterfall methodologies, values, and procedures Technically complex projects Strong analytical and problem-solving skills with a high attention to detail Relevant business software (e.g. Microsoft Office applications, Clarity, MS Project, Team Foundation Server, Jira) Possesses the ability to balance a willingness to engage with ideas different from their own, encouragement of others to express divergent perspectives, the capability to influence, conflict management, and teamwork. Highly adaptable to changing environment. Situational awareness of when to listen and when to be assertive. Ability to work well in a face paced Enterprise environment What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit ************************************** Full time Salary Range*$88,700 - 126,940 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . Affiliated Companies:Affiliated Companies: AmerisourceBergen Services Corporation

Job Title: Scrum Master Duration: 12 Months Payrate: $70.00 - 73.94/hr Required Qualifications 3 - 5 years working with Jira or other industry standard Agile toolset Confluence experience preferred Microsoft Project experience nice to have Scrum/Kanban master (CSM/PSM/SAFe) certification Excellent written and verbal communication skills - Will be expected to present to project leadership in a clear and concise manner on a regular basis Proactive - Understands when to pick up the phone rather than wait for an email response Technology Acumen - Able to comprehend and demonstrate command of technical work efforts Experience working with Data Warehouse / Data Mart / Business Intelligence teams preferred Prior bank experience is preferred, as enterprise change process must be followed Project management (PMP) experience nice to have EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Location: Charlotte, NC, US Job Type: Date Posted: January 13, 2026 Similar Jobs * Agile Scrum Master * Agile Scrum Master * Scrum Master * Scrum Master * Lead Scrum Master

Akkodis is seeking a Scrum Master for a Contract job with a client in Charlotte, NC (Hybrid). The ideal candidate will lead discussions and create clear, concise documentation, ensuring efficient agile processes. A strong understanding of Jira, including pulling reports, and experience in educating all levels of management on agile practices are essential. Rate Range: $68/hour to $73/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Scrum Master job responsibilities include: * Enhancing process efficiency by facilitating the implementation of agile practices and continuously improving workflows. * Empowering team members through "Train the Trainer" sessions, encouraging knowledge sharing and self-improvement. * Facilitating key agile ceremonies such as sprint planning, daily stand-ups, retrospectives, and reviews. * Managing and prioritizing the feature and story backlog, ensuring alignment with business goals and objectives. * Leading release planning and Program Increment (PI) planning sessions to ensure timely delivery of high-quality work. * Coaching and mentoring team members on agile principles and practices, fostering a servant leadership mindset. * Analyzing and troubleshooting impediments, resolving issues to ensure teams stay on track and meet sprint goals. * Building and maintaining strong relationships with senior leaders, managers, and team members across global locations. * Using Jira to track and report progress, generate actionable insights, and ensure accurate project status updates. Desired Qualifications: * Bachelor's degree in computer science, Information Technology, or a related field. * 7-10 years of experience in technology and working in an Agile environment. * Expertise in Lean Agile SDLC processes and deliverables, with proven hands-on experience in leading agile practices. * Advanced proficiency in Jira, with strong experience in pulling reports and using it for tracking and managing project progress. If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at *******************************. Pay Details: $68.00 to $73.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ****************************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: * The California Fair Chance Act * Los Angeles City Fair Chance Ordinance * Los Angeles County Fair Chance Ordinance for Employers * San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

**Req number:** R6994 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** As the Scrum Master, you will facilitate agile processes and ceremonies for development teams. **Job Description** The **Scrum Master** is responsible for facilitating agile processes and ceremonies for development teams. This role will support the team in delivering high-quality products and services by fostering an environment of collaboration, transparency, and continuous improvement. The Scrum Master acts as a servant-leader, coaching the team in agile principles and practices, removing impediments, and shielding the team from external interferences. This role is **full-time** and **remote** . **What You'll Do** + Organize and facilitate all Scrum ceremonies including daily stand-ups, sprint planning, sprint reviews, and sprint retrospectives + Ensure ceremonies are productive, time-boxed, and result in actionable outcomes + Maintain and update the team's sprint board and other agile tools (e.g., Jira, Digital.ai) to ensure transparency and accuracy of work progress. + Coach the development team on Scrum values, principles, and best practices + Promote self-organization and cross-functionality within the team + Identify and remove impediments that hinder the team's progress, escalating when necessary + Help the team continuously improve its processes and productivity through retrospectives and feedback loops + Foster clear communication channels between the development team, Product Owner, and other stakeholders + Assist the Product Owner in maintaining a well-groomed and prioritized product backlog + Protect the team from outside distractions and unsolicited requests. + Track and report on sprint progress, velocity, and other key agile metrics + Use data to identify trends, areas for improvement, and communicate team performance + Contribute to the agile community of practice within Highmark, sharing knowledge and learning from others **What You'll Need** Required: + Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field (or equivalent practical experience). + 3-5 years of experience working in an Agile/Scrum environment + At least 3 years of experience as a Scrum Master for a software development team + Experience with agile tools such as Jira, Azure DevOps, Rally, or similar. + Familiarity with various agile techniques (e.g., User Stories, TDD, BDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing). + Experience working with cross-functional teams + Excellent communication, facilitation, and interpersonal skills + Strong servant-leadership abilities + Problem-solving and conflict-resolution skills + Ability to understand technical concepts and communicate them to non-technical stakeholders + Demonstrated ability to coach and motivate teams + Strong organizational and time management skills + Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I) certification **Physical Demands** + Ability to safely and successfully perform the essential job functions + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $50.00-$55.00 per hr The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

*This is an 11 month contract We are seeking the services of an experienced Scrum/Flow master to work in various Agile methods such as Scrum, Kanban, to move NC FAST towards approaches and frameworks such as SAFe. The Scrum Master or Kanban flow master coaches and advises the teams as well as leadership on desired agile processes, procedures, values, and interactions as well as opportunities for continuous improvement. This role strives to enabling teams to become self-organizing, cross-functional, and accountable while assisting them to achieve their plans by facilitating Scrum/Kanban/SAFe events, removing impediments, and resolving issues outside of the team's control. This resource will lead the planning and execution of development and delivery of efforts for one or more products to a high standard. Candidate must be coachable, and know how to work with Product Owners, Scrum/flow Masters, Developers, and Stakeholders to execute and follow the Agile transformation strategies laid out by the Agile Transformation Coach and transformation team, work as a good team player to enable understanding, learning and behaviors in an Agile way that drives customer and business value while creating a healthy Agile team culture. This position will be responsible for managing and assisting with requirements gathering, design, development, and implementation of the Cúram (as well as Java) software application on n-tier infrastructure, interfacing with various internal and external applications on variety of platforms. This position will use Agile (Scrum, Kanban) principles to understand and execute resolution of backlog items by working closely with the Product Owner(s) and the project team(s), ensuring deliverables reflect requirements, are effective solutions and are delivered with quality. This position plays a key role in resolving business and team conflicts with active involvement in technical matters, finding gaps and ensuring Product Owner involvement in business decisions and description of the business flow. This role must demonstrate a high level of expertise in understanding and estimating work effort, collaborating to refine prioritized backlogs, facilitating Scrum ceremonies or Kanban events, and related aspects of Agile methodology. Strong organization and analytical thinking skills with experience turning complex business needs into user scenarios, flows, and diagrams. 7 years Strong experience understanding and implementing Agile values, principles, and practices (i.e., Kanban, Scrum) based on Team's maturity. 7 years Experience with JIRA to create/enhance dashboards, monitor progress of sprint/work flow, and providing statuses in timely manner. 7 years Strong hands on experience with tools like MS Project, MS Excel, MS Word, MS PowerPoint, and SharePoint. 7 years Demonstrated experience working on multiple priorities and/or projects simultaneously without impact to quality of work. 7 years Experience working with stakeholders for backlog item prioritization, grooming, and understanding of epic/stories/tasks 7 years Experience with work breakdown and estimation, sprint planning, monitoring progress and removing impediments to deliver solutions for business needs. 7 years Strong experience using facilitation and communication skills with both technical and non-technical audiences. 7 years Strong experience using risk and business impact analysis and reporting skills. 7 years Experience in gaining buy-in and support from stakeholders 7 years Experience managing, maintaining, and analyzing data to derive meaningful and actionable insights about the portfolio. 7 years Demonstrated experience using effective leadership, interpersonal and conflict resolution skills. 7 years Demonstrated experience working with planning just enough, just in time to START moving forward. 7 years Certified Scrum Master (CSM) or related certification. Required Certified SPC or SAFe agilist in SAFe transformation Desired Knowledge of DevOps practices Highly desired

JOB SUMMARY / DESCRIPTION The primary mission for each ECRS SCRUM Master is to drive daily incremental improvement. A Scrum Master is a servant leader who works with an assigned team of software developers following Agile practices to increase team efficiency and provide guidance for process improvement. By identifying incremental improvements and driving action within the team, the Scrum Master coaches the team to desired outcomes. Scrum Masters lead the assigned teams with a well-defined standardized software development life cycle process. They assist the Product Owner and Technical Lead with cross functional communication and defect tracking. This position also defines the metrics to be used to track process improvement in software development and release. This position works with multiple product development teams, Scrum Masters, and Development leadership to drive an Agile process. The Scrum Master role also assists the Product Owner with technical project management, traceability, source code control, and test case management. RESPONSIBILITIES * Willingness to learn or have prior knowledge of Agile Software Development and Scrum Framework. * Make your assigned SCRUM teams better, through observing, orientating to reality, deciding, and creating actions that bring about measurable incremental improvement. * Responsible for coaching and managing the scrum process with the coordination of scrum team. * Collaborate with Development leadership to remove the impediments for the scrum teams. * Work with Product Owner to facilitate sprint planning and sprint demos. * Facilitate Sprint Retrospectives, determine appropriate action plan and hold team accountable. * Collaborate with Development leadership to maintain the overall Development and DevOps activity planner. * Schedule, arrange and lead daily stand-up meetings, meetings, demo, and decision-making processes to ensure quick inspection and proper use of adaptation process. * Attends requirement specification meetings and helps define and create Epics, User-stories etc. to drive estimation and scheduling. * Oversee the "quality-assisted" testing process within the sprint to ensure readiness for delivery to QA. * Help product owners to keep the product backlogs in good shape and make them ready for the next sprint. * Maintain and provide metric-based reports to measure and improve team effectiveness. * Deliver results by creating value for our ECRS products, our customers, and team members. * Coordinate with team Technical Lead to foster additional team skills, product knowledge and bench strength. * Formalize and ensure a balanced distribution of workload for all team members. * Collaborate with HR to provide career development to team members and address performance matters. * Act like an Owner to deliver results, creating value for our ECRS products, our customers, and key stakeholders. ATTRIBUTES * High Emotional Intelligence (EQ). * Continuous learner with the ability to pivot and try new strategies to increment improvement. One that intuitively thinks in the Plan, Do, Check, Adjust cycle or OODA Loop (Observe, orient, decide, act). * Experience with facilitating and coaching productive teams. * Experience developing year-long and or quarterly planning initiatives to drive measurable outcomes. * Outcome oriented. * Data driven, ability to quantify outcomes. * Ability to identify and capitalize on individual team members' strengths. * Demonstrated consistency and follow through on initiatives. QUALIFICATIONS * Four-year degree or equivalent prior experience in managing teams. * Business or IT courses are a plus, but not required. * Agile Scrum Master or Agile Coach Certification is a plus but can be earned during onboarding/training period. * Demonstrable knowledge of agile methodology and frameworks like Scrum, Kanban, XP, etc. are a plus. * Good communication, technical and people skills to coach teams on how to follow agile scrum. * Strong knowledge or willingness to learn Scrum theory, rules, and practices. * Stakeholder Management, Negotiation & Communication Skills. * Strong understanding of timeline commitments and deliverables. * Jira/Confluence experience. * Ability to manage multiple priorities with the flexibility to meet changing needs. ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES. ABOUT ECRS: ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity of a high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions. We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.

Job Summary:  We are seeking an experienced Scrum Master to lead Agile delivery for our Enterprise Applications team, with a focus on the Guidewire InsuranceSuite platforms: PolicyCenter, BillingCenter, and ClaimCenter. This individual will serve as a key facilitator, coach, and delivery enabler-ensuring alignment, removing blockers, and driving consistent, high-quality outcomes across business and technical teams. This position will report to the Director, Enterprise Project Management. Key Responsibilities: Agile Facilitation & Coaching Lead all core Scrum ceremonies: pre-planning, sprint planning, daily stand-ups, backlog grooming, reviews, and retrospectives. Cultivate a self-organizing, cross-functional team environment. Promote Agile/Lean principles across delivery teams and stakeholders. Delivery & Execution Monitor and report on sprint metrics (velocity, burndown, capacity) using Azure Dev Ops; identify trends and opportunities for improvement. Proactively remove impediments and escalate risks as needed. Coordinate release planning and ensure delivery alignment across streams. Stakeholder & Dependency Management Serve as liaison between Product Owners, Guidewire developers, QA, data integrations, and external vendors. Participate in Scrum-of-Scrums to synchronize dependencies across Billing, Policy, and Claims workstreams. Backlog Quality & Governance Support Product Owners in story writing, acceptance-criteria definition, and prioritization to maximize ROI. Ensure Definition-of-Ready / Definition-of-Done compliance and maintain audit-ready documentation in SharePoint/Azure Dev Ops. Reporting & Transparency Produce sprint and release status reports, highlighting scope, schedule, cost, and risk indicators for leadership dashboards. Champion a data-driven culture of inspection and adaptation. Required Qualifications 8+ years total IT / software delivery experience, with 4+ years as dedicated Scrum Master. Hands-on Guidewire implementation experience (PolicyCenter, BillingCenter, ClaimCenter or Digital). Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent. Demonstrated success coaching Agile teams in a P&C insurance environment (commercial trucking a plus). Expert knowledge of Azure Dev Ops (or Azure DevOps) and Confluence; able to configure boards, dashboards, and reports. Proven servant-leadership, conflict-resolution, and facilitation skills in cross-functional/matrix settings. Bachelor's degree in computer science, Information Systems, Business, or related field. Experience with Guidewire Cloud Platform, GOSU development life-cycle, and DevSecOps pipelines. Exposure to SAFe, Kanban, and Lean Six Sigma practices. Working knowledge of commercial trucking insurance operations and regulatory landscape. Excellent organizational skills and ability to function in a fast paced, highly visible, and changing environment Excellent verbal and written communication skills with the ability to clearly present ideas to a variety of technical and non-technical audiences Education/Training Requirements: Bachelor's degree and/or equivalent work experience required.  Special Considerations Physical Requirements: Constant use of vision, hearing, and communication (oral and written in person and via telephone).  Frequent concentration, standing, walking, handling, reaching, and grasping.  Occasional bending, kneeling and lifting (up to 25 lbs.).  Heavy use of computer and office equipment. Additional Requirements:  Occasional travel may be required.  Periodic work outside of standard business hours or on weekends may be required.

About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $2 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs. For more information about Citco, please visit ************* About the Team & Business Line: Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centers, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence. As a core member of our IT Governance (IT-GOV) team, you will join a global organization that is transforming how we deliver value to our stakeholders. We are moving beyond traditional project delivery to embrace modern value stream thinking and flow-based delivery methods. This evolution requires experienced leaders who can drive organizational change while maintaining delivery excellence. Reporting to the IT Program Manager, you will play a pivotal role in evolving our delivery framework and cultivating a culture of continuous improvement. As an experienced agile leader, you will guide multiple teams across our technology landscape using modern value delivery practices, balancing strategic leadership with hands-on team facilitation. This role requires someone who can both shape and implement our future-state delivery vision while driving organizational agility and innovation. The ideal candidate brings extensive experience in complex, enterprise-level environments, demonstrating a strong track record of leading high-performing agile teams, excellence in stakeholder management, and deep understanding of value stream optimization. Your background should showcase exceptional adaptability, strategic thinking, and interpersonal skills, complemented by demonstrated expertise in leading large-scale agile transformations and driving measurable delivery improvements. This role offers the opportunity to shape how Citco delivers value while working with cutting-edge technologies in a dynamic, global environment. Responsibilities Your Role: As a Senior Scrum Master, you will focus on the following key areas: Value Stream Leadership Champion value-driven delivery practices across multiple teams Design and implement value stream mapping and optimization strategies Establish and monitor flow metrics (lead time, cycle time, flow efficiency) Guide teams in WIP management and pull-based systems Break down organizational silos and promote cross-team collaboration Ceremony Facilitation & Team Enablement Lead high-impact ceremonies across multiple teams (stand-ups, reviews, retrospectives) Facilitate release planning and story mapping sessions Guide sprint planning and backlog refinement activities Support teams in defining their Definition of Done Enable effective Scrum of Scrums coordination Flow Optimization & Metrics Management Implement and optimize flow-based delivery methods using Jira Configure advanced Jira workflows aligned with value stream practices Create and maintain comprehensive dashboards for: Value stream visualization Flow metrics (WIP, cycle time, lead time) Impediment and dependency tracking Team performance metrics Portfolio-level progress Guide teams in: Queue management and flow optimization Establish WIP limits and bottleneck resolution processes Drive data-driven improvement initiatives through: Automated metrics collection Value-focused status reporting Trend analysis and forecasting Establish and maintain end-to-end visibility of work across the SDLC Coaching & Mentorship Mentor junior Scrum Masters and team members Coach teams in agile principles and self-organization Guide teams in establishing sustainable delivery practices Promote knowledge sharing and cross-skilling Foster a culture of continuous learning Stakeholder Management Work closely with Product/Platform Owners and business stakeholders Manage senior leadership expectations and reporting Facilitate cross-functional alignment and communication Lead stakeholder alignment meetings Manage cross-team dependencies and remove impediments Drive organizational change initiatives Technical Excellence Support DevOps and CI/CD adoption Promote quality-focused development practices Enable automated testing implementation Guide teams in technical debt management Facilitate innovation and experimentation Qualifications About You: Leadership & Transformation Experience 7+ years of IT delivery experience, with 5+ years in Scrum Master roles Proven track record leading multiple agile teams in complex environments Demonstrated experience implementing value stream management practices Strong history of mentoring junior Scrum Masters and delivery teams Experience driving organizational change and agile transformation Financial services industry experience strongly preferred Certifications & Education Advanced Scrum Master certification required (PSM II, CSP-SM, or equivalent) Scaled Agile certification required (SAFe SPC, LeSS Practitioner, or equivalent) Value Stream Management certification preferred Bachelor's degree in computer science, Information Systems, or related field Continuous learning mindset with commitment to professional development Technical Excellence Expert-level proficiency in enterprise agile tools (Jira, Confluence, Portfolio Management) Strong understanding of DevOps practices and CI/CD principles Experience implementing flow metrics and value stream analytics Knowledge of Cloud Service Providers Proven ability to guide teams in technical practice improvement Delivery Capabilities Demonstrated success in implementing flow-based delivery methods Experience with value stream mapping and optimization Strong track record of removing organizational impediments Expertise in scaled agile frameworks and practices Proven ability to drive measurable delivery improvements Essential Skills Outstanding stakeholder management and communication abilities Strong analytical and problem-solving capabilities Excellence in coaching and mentoring Proven negotiation and conflict resolution skills Ability to influence without direct authority Strategic thinking with practical execution focus Professional Attributes & Additional Requirements Natural leader with strong presence and credibility Change agent with proven transformation experience Results-oriented with focus on business outcomes Collaborative approach to team and organizational development Resilient and adaptable in fast-paced environments Availability to travel occasionally to other Citco locations (10%) Experience working in regulated environments Strong understanding of risk management principles Excellent written and verbal communication skills in English The ideal candidate will demonstrate both strategic vision and hands-on capability, with a proven track record of implementing value-driven delivery practices while maintaining strong stakeholder relationships at all organizational levels. Our Benefits Your well-being is of paramount importance and central to our success here at Citco. Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc. Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical, dental, and vision coverage, short and long-term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more. Additional details about our total rewards package will be shared during the hiring process. At Citco, we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength, fostering innovation, mutual respect, and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodation to make our recruitment process more accessible for you, please let your recruiter know. As an equal opportunity employer, Citco adheres to making all employment and personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status. We believe that an inclusive workforce not only enriches our company but also drives us towards greater success. Please note that this job description is not intended to be all-inclusive. Our employees may perform other job-related duties as needed to meet the ongoing needs of our organization.

Pay Range: $50.00 to $65.00 / Hour QUALIFICATIONS: •Degree - information technology or business or related field •Exceptional people skills. Comfortable working with a diverse group of people and serve as arbitrator when conflicts arise. •Understanding of financial controls needed in project management and consulting work •Practical understanding of how to scope and estimate work. •Excellent written and verbal communication skills. EXPERIENCE: •Experience in Project Management and/or serving as Scrum Master •Management of more than one significant project at a time •Prior experience as a Business Analyst and/or Tester helpful, not required •Practical use of quality management tools and techniques Optional Certification: Certified ScrumMaster (CSM)

Assist in facilitating scrum events, daily stand-ups, sprint planning, sprint reviews and retrospectives. Support the product owner in maintaining a healthy and well-groomed product Backlog. Help the team follow scrum principles and agile best practices. Track sprint progress using Agile tools (eg., Jira, Azure DevOps, Trello). Identify and escalate impediments that affect team productivity. Encourage collaboration, transparency and continuous improvement within the team. Assist in collecting and reporting Agile metrics (velocity, burndown chart etc.) Participate in Agile coaching sessions and training activities. Key Skills: * Agile & Scrum Fundamentals * Facilitation and active listening * Problem solving and conflict resolution * Stakeholder communication, continuous improvement mindset Salary Range: $80,000 to $90,000 per year

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! : This job is responsible for facilitating scrum ceremonies, managing dependencies, providing visibility into delivery plans and progress, promoting agile principles and mindset through coaching, and enabling continuous improvement across multiple scrum teams. Key responsibilities include optimizing the flow of stories and the value delivered for medium to high complexity projects and programs. Job expectations include ensuring the team resolves impediments quickly, following agreed-to processes, and maintaining a good relationship with the product management team and other stakeholders. Responsibilities: Facilitates Scrum ceremonies including Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Demos/Reviews, and Sprint Retrospectives Provides visibility into the Agile team's delivery plans and progress against plan to stakeholders Manages risk including dependency management, impediment removal and compliance with Enterprise Change Management and other policy requirements Applies metrics to assess team delivery, maturity, and performance and identifies and shares improvement opportunities with the team Partners with product stakeholders to ensure the team has a healthy product and Sprint backlog Provides coaching and mentoring to the team for them to become high performing by collaborating, focusing on continuous improvement including cross-training, and sharing knowledge on scrum practices and Agile principles Leads scaled planning for the team including Pre Planning/Preparation and Program Increment Planning Events) and represents the team in Scrum of Scrums/Agile Release Train Syncs Skills: Agile Practices Business Acumen DevOps Practices Influence Result Orientation Collaboration Solution Delivery Process Solution Design Technical Strategy Development Test Engineering Application Development Architecture Automation Risk Management Stakeholder Management LOB Specific Job DescriptionPosition Summary Exciting opportunity to join our EET Service Management Engineering team where we drive improvements, reduce operational risks, and seek to find faster, simpler, and more efficient ways to strengthen our Collaboration & Productivity infrastructure while adhering to Banks standards and practices. Partner with enterprise stakeholders as a Jira Scrum Master, leveraging Jira to manage boards, optimize workflows, and maintain alignment with Scrum principles and Agile best practices. Additionally, support critical service management routines including change management, capacity planning, inventory control, problem management, and governance of non-permitted technologies. Candidate should have excellent analytical, critical thinking and communication skills, and a process improvement mind-set. The candidate will develop working relationships with operations, project, and technology teams along with process owners while building trust and confidence at all levels. The ideal candidate will be a strong contributor and a self-starter who can analyze data and drive to logical outcomes while constantly challenging the status quo. Key Responsibilities: Serve as Jira Scrum Master by facilitate Scrum ceremonies (Sprint Planning, Retrospectives, Reviews). Configure and manage Jira boards, workflows, dashboards, and reporting tools to optimize team performance and delivery. Coach teams on Agile principles and Scrum framework. Support the Product Owner in managing and refining the product backlog using Jira. Identify and help remove impediments to ensure team productivity. Document and communicate PI objectives, dependencies, and risks using Jira. Partner with cross-tower teams to define solution needs, gather technical requirements, and oversee implementation. Engage with other teams to identify dependencies, document them in Jira, and manage escalations to meet objectives. Analyze technical data processing routines and design solutions that improve efficiency, strengthen controls, and reduce operational risk. Drive strategic initiatives that foster a culture of operational excellence and ongoing process improvement. Ensure compliance with risk programs and accountability for technical, process, and service deliverables. Develop and implement improvement plans, automate routine tasks, manage operational processes, and use data analytics to drive service quality, efficiency, and overall effectiveness. Primary Skill Jira Minimum Years of Experience 5 Required Qualifications Working knowledge of Scrum Master responsibilities, including facilitating ceremonies, supporting Agile practices, and ensuring team alignment with Scrum principles. Hands-on experience using Jira for backlog management, sprint planning, dashboards, workflows, and reporting. Ability to track and report team progress using Jira metrics. Foundational knowledge of Jira roles and their responsibilities. Strong communication and collaboration skills for working with multiple teams and stakeholders. Excellent organizational and time management skills; able to manage multiple priorities under pressure. Strong analytical and problem-solving skills with attention to detail. Self-motivated with ability to prioritize tasks, meet deadlines, and manage changing priorities. Expected to proactively identify opportunities to improve manual processes. Ability to design and deliver clear, data-driven reports that provide actionable insights, support decision-making, and communicate complex information in a concise, visual format. Identify and implement process improvements to enhance team efficiency. Working knowledge of ServiceNow for IT service management processes. Desired Qualifications Proven experience in Jira Scrum Mastery, along with deep knowledge of Agile practices, is highly regarded. Skilled in interpreting Jira reports, identifying trends in team performance, and providing insights to improve processes. Recognizes potential impediments early and escalates risks appropriately to ensure timely resolution. Experience with the appropriate methods and tools (i.e., workshops, process flow, Visio, BPML) to document system designs, data flows and dependencies. Working knowledge of SQL and database tools to extract and manipulate data to support process analysis and improvements. Proficiency in Excel, Power BI, Tableau. Experience building prototype for data processes, automation workflows, and visualization dashboards and providing support during build/implementation. Technical writer with voice and video platform support/engineering expertise. Knowledge of networking concepts across multiple platforms, including LAN/WAN, network protocols and routing, server operating systems, IP networking, and internet/intranet technologies. Facilitate productive meetings and interactive workshops that drive alignment and actionable outcomes. Eagerness and capability to learn and apply new technology solutions. Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101) Pay and benefits information Pay range$97,400.00 - $150,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Artech Information Systems is the #1 Largest Women-Owned IT Staffing Company in the U.S. and an employer of choice for over 7,500 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US and we welcome you to search the thousands of jobs in our cutting-edge GEM system for employment opportunities that fit your qualifications. Hi , I have an Project Manager/Scrum Master- position that matches your skills and experience. I wanted to check if you are looking for new positions at this time. The position I have is 18+ months contract and is located at Charlotte NC ,US , 28262. Please email me / call me at ************ if you would like to apply to this job. The client is a respected financial services company and they interview fairly quickly provided they get the right candidates Job Title: Project Manager/Scrum Master Location: Charlotte NC ,US , 28262 Duration: 18+ months Job Description: Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems. Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements. Works with user groups to provide training, resolve questions, assess user needs, and recommend changes. Prepares specifications for system changes. Recommends and initiates systems testing. Acts as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies. Provides direction and guidance to less experienced staff.: 7+ years of experience in business systems analysis and/or design. EIT : The Enterprise Information Technology (EIT) organization leads technology for one of the highest market cap financial services institutions in the world, helping 76.6 million customers conduct an average of 95 million transactions each day, helping more end-customers every day, both in the United States and internationally. EIT helps them as trusted business partners working with the business to develop and deliver value-added products and services. EIT manages world-wide technology for more than 8,700 stores and 12,500 ATMs. EIT collectively supports 2500 applications, 270,000 desktops/laptops, manages one of the largest and most resilient mainframe environments in the world and operates one of the largest telecommunication infrastructures. There are 8 primary business groups that comprise the EIT organization: Community Banking Technology (CBT), Consumer Lending Technology (CLT), Corporate Technology (CT), Enterprise Technology Infrastructure (ETI), Enterprise Technology Operations (ETO), Enterprise Technology Services (ETS), Team Member Technology (TMT), Wealth and Investment Management Technology (WIMT). The newly organized PMO Center of Excellence (CoE) includes project management services teams, comprised of a dedicated/shared services model and a Process, Tools and Governance team (PTG). Additional Job Details: The summary of the Business Systems Consultant 5/SCRUM Master, within the PM Methods team, and as part of the Accelerated Value Enablement (AVE) group (aka, Enterprise Agile Center of Excellence) is as follows: Key Responsibilities: Facilitate and lead individual scrum teams in all aspects of scrum-daily meetings, planning, self-organization, collaboration & iterative development Guide the team and organization on how to use Agile/Scrum practices and values • Drive teams toward continuous Agile maturity Create, maintain, and promote consistent Agile practices across all teams within Wells Fargo in cooperation with Accelerated Value Enablement (AVE) Perform Agile Maturity assessments for teams, provide coaching and input to reach higher levels of maturity, continuous improvement Guide the team to remove impediments allowing the work to get done Facilitate discussion, decision making, and conflict resolution Assist with internal and external communication, improving transparency, and radiating information Support and educate the Product Owner, especially with respect to grooming and maintaining the product backlog. Produce Agile metrics and reporting 3 + years of experience as a scrum master DQO0007675- Adaptable and flexible coaching style which takes into account the needs and learning styles of a diverse team Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals Knowledge and understanding of project management methodologies: used in waterfall or Agile development projects Ability to negotiate, influence, and collaborate to build successful relationships Excellent verbal, written, and interpersonal communication skills Agile Certification A BS/BA degree or higher Experience Technical Project Methodology (TPM), SDLC, change and project management methodologies, concepts, practices, procedures and standards Certified Scrum Master (CSM, PSM I) or higher and / or a Certified Agile Coach. Thanks & Regards Shelly Mandal Technical Recruiter Artech Information Systems LLC ************ Website: ****************** Additional Information For more information, Please contact Shelly Mandal ************

CDM Smith is seeking a Product Management Lead to join our Digital Engineering Solutions team. At CDM Smith, we're proud of our culture of innovation as an AEC firm that positively impacts the built environment, where we all live and work. The Product Management Lead we're seeking will be part of the firm's digital transformation and will help define the long-term digital product vision, value proposition, product strategy, and product roadmap. In addition, this role will help guide cross-functional teams through the entire product lifecycle, including stakeholder engagement across our architecture, engineering, and construction (AEC) disciplines. This position is for a person who has demonstrated excellence as a product manager or product owner and enjoys framing a problem, shaping & creating solutions, and helping to champion implementation of technology solutions. As a member of the Digital Engineering Solutions team, this individual will also engage in research and development and the incubation of innovative ideas that arise from around the company. This role is highly business-facing, with a strong focus on coordinating stakeholders, organizing their input, and ensuring development teams clearly understand business needs and priorities. The ideal candidate will have a proven record in the field of product management, with a mindset of continuous learning and curiosity leading to tangible results. Under the direction of the Senior Manager of Digital Enablement, the duties and responsibilities for this position include: - Roadmap and vision: Leads and oversees highly complex and/or large commercial product roadmaps through collaboration with internal stakeholders and market strategy, sales and development teams. Prioritizes, refines, and manages the product roadmap for existing and proposed highly complex or large solutions within the market segment to meet key market and internal customer segment adoption milestones in the Architecture, Engineering and Construction (AEC) industries. Conducts foundational user research to gather and prioritize client needs and product requirements. - Stakeholder engagement and requirements: Leads the process of engaging with internal customers and partners to gather requirements, prioritize needs, and understand business workflows. Conducts and guides more junior staff in conducting stakeholder feedback sessions, workshops and/or interviews. Translates feedback into user stories and use cases for implementation. Shares and communicates information about products to customers and users through blogs, white papers and presentations. Ensures that stakeholder input is organized, documented, and communicated in a way that can be clearly understood and acted on by Product Owners and development teams. - Quality and testing: Performs acceptance testing for moderately to highly complex products. Documents findings and details to troubleshoot defects/bugs/errors. Works with the development team to replicate findings, perform root-cause analysis, and define a resolution. - Team coordination and delivery: Responsible for maximizing the output of the development team. Participates in product development from conception to launch. Works day-to-day with development teams to oversee the flow of technical work, including participating in routine Agile meetings. Leads collaborations, facilitates sprint activities, and creates and communicates requirement artifacts that translate business needs into executable requirements. Provides oversight and guidance to more junior product management and/or quality/test staff during product development, with a strong emphasis on coordination, clarity, and removing cross-functional blockers rather than owning detailed technical design. - Risk Management: Communicates risks and partners with management to implement mitigation strategies. Contributes to the development of controls for an identified risk and obtains approval. Escalates risk events and/or gaps in a timely fashion through retrospectives and/or risk forum participation. - Go-to-market, go-live and communications: Partners with marketing to help develop and maintain go-to-market plans and sales collateral for products of high complexity or large size. Leads product demonstrations, delivers presentations to customers and prospects, and creates supporting marketing collateral for both internal tool launches and client-facing digital solutions. - People leadership: Leads, coaches, develops and trains assigned team members. Monitors staff workloads and provides team resources needed to ensure delivery of a high-quality outcome to complete their jobs. Provides ongoing feedback of performance to direct reports and may conduct performance reviews. Approves time sheets and ensures company policies are followed. - Performs other duties as required. \#LI-LP1 \#LI-REMOTE **Job Title:** Lead, Product Management **Group:** COR **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's Degree. - 8 years of relevant experience. - Equivalent additional directly related experience will be considered in lieu of a college degree. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. **Preferred Qualifications:** - Experience as a product manager or product owner in an AEC, professional services, or B2B technology environment. - Experience working on data, analytics, or AI-enabled products or internal tools. - Formal training or certification in Product Management, Agile/Scrum, or Change Management. - Experience with stakeholder management and communications **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 0% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Skills and Abilities:** - Proficient in managing software products from inception to launch (preferably SaaS B2B software). - Highly skilled at analyzing, thinking strategically, and providing creative solutions using technology. - Excellent verbal and written communication and collaboration skills for working with team members, users, and external stakeholders. - Good experience in design or engineering applications and technology for visualization, architecture, GIS, or analytics. - Good knowledge of Agile software development practices and Product Management best practices. - Ability to work with diverse internal and external stakeholders, at all levels of an organization, to extract informational needs and translate into detailed requirements/deliverables. - Excellent interpersonal, presentation, and leadership skills to cultivate strategic relationships with colleagues, customers, and partners. - Excellent self-motivation, creative skills, and team-oriented collaboration. - Excellent ability to extract informational needs and translate into detailed requirements/deliverables. - Demonstrated ability to coordinate cross-functional work across business units, IT, marketing/communications, legal, finance and other functions to deliver complex initiatives. - Comfortable acting as a connector between business stakeholders and technical teams, ensuring alignment and clarity without being the sole owner of the product backlog. **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $121,368 **Pay Range Maximum:** $212,368 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Fully Remote or Hybrid Work Options may be considered for successful candidate. **Additional Pay Range Information:** The pay range for this position is listed above. This pay range is a good faith estimate representative of all experience levels for this position based on the geographic location assigned to the position. Please note that pay ranges vary based on geographic location. In addition to geographic location, the company considers several other factors when extending an offer including but not limited to the role, function and associated responsibilities, the candidate's work experience, education/training and key skills. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Join our dynamic team to innovate and drive technology advancements, contributing to significant business growth and client success. As a Technical Project Manager III - Survey Platforms on our Employee Insights team, you will help lead complex technology projects and programs that drive business goals and create value for clients, employees, and stakeholders. Applying a broad knowledge of technical principles, practices, and theories is essential to developing innovative solutions, along with leveraging analytical reasoning and adaptability skills to navigate through ambiguity and change. Your strong communication abilities will enable you to effectively collaborate with cross-functional teams and manage stakeholder relationships, ensuring alignment on project objectives and governance. By optimizing resources and managing risks, you will contribute to the successful delivery of high-impact projects that shape the future of the firm. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure timely and successful delivery of technology projects Become an expert on our industry leading Survey Platform products (Qualtrics and Survey Monkey) Serve as a technical liaison between our central team and our customers, understanding their business goals and technical needs Demonstrate your passion for innovation by identifying opportunities for enhancing our product and solution offerings, and optimizing our processes which will help us provide an excellent customer experience. Identify and mitigate project risks, proactively addressing potential roadblocks and implementing risk management strategies to minimize impact on project outcomes Collaborate with cross-functional teams, including software development, quality assurance, and business stakeholders, to define project scope, objectives, and deliverables, ensuring alignment with business goals Utilize technical fluency to evaluate and recommend appropriate technologies, platforms, and vendor products for project implementation Monitor project progress, adjusting plans and schedules as needed, and providing regular status updates to stakeholders, ensuring transparency and effective communication throughout the project or program lifecycle Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a fast-paced environment Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities Ability to quickly understand and troubleshoot complex systems and applications which will highlight your ability to navigate within our dynamic product organization Proven problem-solving and critical thinking skills, with the ability to think creatively and independently to provide scalable solutions. Capacity to manage multiple projects and clients at the same time, maintaining a high level of excellence for each Proven experience leading through the project lifecycle management, including influencing decision makers and adapting to changes as business needs evolve Strong technical fluency, with familiarity in current and relevant platforms, software tools, and technologies Proficient in stakeholder management, with a track record of establishing productive working relationships and driving mutually beneficial outcomes Preferred qualifications, capabilities, and skills Preferred Experience in client-facing technical role, such as Technical Account Manager, Customer Success Manager, Technical Business Analyst Consultant, or similar with a focus on delivering solutions to customers. Experience managing customer expectations and deliverables through effective communication and stakeholder management. Experience and interest in technical domains such as CRMs, SaaS Application Management, and APIs is a plus.