Client Account Lead - Utilities
SDI Presence job in Baltimore, MD
Description CompanySDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multi-cloud infrastructure solutions to optimize our clients' technology environments. SDI has a longstanding track record in the Utilities sector, serving as a trusted partner to major energy, water, and gas organizations. With a portfolio that also includes airports, commercial real estate portfolios, and government agencies, SDI combines technical depth with sector expertise. Backed by Abry Partners, a Boston-based private equity firm with $5B under management, SDI brings stability and scale to its client engagements. Learn more at SummaryThe Client Account Lead - Utilities is a senior sales professional with proven experience selling IT services into the Utilities market. This role is responsible for driving net-new client acquisition as well as account expansion, building strong relationships with business and technology leaders at electric, water, and gas utilities.The successful candidate will have a background selling through or competing with large systems integrators and VARs (e.g., WWT, Insight, Accenture, Deloitte) and will understand how to position SDI's offerings - managed services, consulting, cloud, digital transformation, and systems integration - in the context of Utilities' operational and regulatory priorities. SDI Presence Offers:
A Competitive Salary range: $150,000 - $190,000/year plus Commission
Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.
Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!
Responsibilities
Develop and execute a go-to-market strategy for Utilities accounts.
Prospect, qualify, and close multimillion-dollar IT managed services and consulting engagements.
Build trusted relationships with senior decision-makers (CIO, CTO, VP of Operations, Program Directors) within Utilities organizations.
Lead end-to-end sales cycles, from account planning through RFP response, proposal development, contract negotiation, and deal closure.
Partner with SDI's delivery and solutions teams to shape offerings aligned to Utilities' digital transformation priorities (grid modernization, customer experience, workforce enablement, cyber resilience, regulatory compliance).
Consistently achieve quarterly and annual sales quotas.
Represent SDI at industry events, trade associations, and local utility forums
Requirements
7+ years of enterprise IT or OT services sales experience, including proven success selling into Utilities (electric, water, or gas).
Demonstrated success closing multimillion-dollar, multi-year IT services deals.
Established network and relationships with Utilities executives and influencers.
Experience selling consulting, managed services, systems integration, or digital transformation solutions.
Ability to manage complex sales cycles with multiple stakeholders and lengthy procurement processes.
Excellent communication, presentation, and negotiation skills.
Bachelor's degree
Additional Requirements Desired
Prior experience at or selling against large VARs and systems integrators (e.g., WWT, Accenture, Deloitte, IBM, etc.).
Familiarity with regulatory environments and compliance mandates affecting Utilities.
Public speaking or thought leadership experience (conferences, webinars, articles).
Ability to collaborate across SDI practices to develop multi-solution offerings.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.
Auto-ApplyAutomation Technical Support Specialist
Suwanee, GA job
About Murrelektronik
At Murrelektronik, our success is primarily based on our committed employees, innovative products, market and customer centricity, effective logistics and quality consciousness. We are proud of this: for our company, founded in Oppenweiler in 1975, today occupies a leading position not only on a national, but also on an international basis.
We at Murrelektronik strive to establish long-term connections. And not only in a technical sense, but also in our particularly close connections to our customers. For this reason, we attach importance to employee satisfaction and welfare. We aim to support this through various services and benefits.
We offer a robust benefit package to include medical, dental and vision services, tuition reimbursement, annual uniform stipend, flexible work environment and much more.
Position Summary: The Technical Support role is a key contributor to the operations of the Research & Development group. The primary responsibility of the position is to provide technical assistance concerning company products to internal and external customers and Murrelektronik outside sales representatives. The role of Technical Support has a full range of responsibilities including, but not limited to the following:
Essential Duties
• Maintain in depth knowledge and understanding of Murrelektronik product offerings.
• Assist customers with product information and application improvement. Recommending solutions based on understanding of the customer's requirements and problems.
• Provide support to sales representatives in all aspects relating to the sale and installation of Murrelektronik products.
• Assist internal and external customers with cross referencing competitor products to the Murrelektronik product line.
• Create and maintain US sourced Murrelektronik parts in SAP system.
• Communicate with technical experts at our Headquarters and other locations for additional information and support where necessary.
• Provide completed system drawings as part of application review process.
• Perform additional duties as assigned.
Desired Knowledge, Skills and Abilities
• Extensive background and experience working with industrial automation applications and systems.
• Understanding of basic electrical theory and practical hands on experience and knowledge of electrical systems.
• Practical experience in inside sales or similar experience requiring direct customer contact and customer relationship management.
• Previous experience working in a fast-paced environment with emphasis on timelines and delivery.
• Experience working with electrical products and automation components.
• Extensive knowledge of PC and Windows based software to include Microsoft Office products and SAP or equivalent ERP software.
• Working knowledge of AutoCad, Visio, or SolidWorks is a plus.
• Ability to work cooperatively and effectively with others to set goals, resolve problems; ability to undertake self-directed tasks when necessary.
• Ability to anticipate, understand and respond to the needs of the Customer to meet or exceed expectations.
• Excellent verbal and written communication skills.
• Good organizational skills in order to manage a variety of different tasks both in the office and on the road.
Education:
• Technical degree in a related field.
Operations Manager
Livermore, CA job
The Operations Manager is responsible for overseeing the day-to-day operational functions of the organization to ensure efficiency, productivity, and compliance with company policies and industry regulations. This role involves managing teams, streamlining processes, and collaborating with cross-functional departments to achieve business goals.
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Knowledge of:
Low Voltage Contractor, Fiber Optic Cabling, Fire Alarm Systems, Fire Life Safety, Audio Visual A/V, Security Systems, CCTV, Access Control, Genetec, Lenel, Milestone, Wireless, Intrusion, Nurse Call,
Service and Maintenance. DAS, and ERRCS
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Key Responsibilities:
· Plan, direct, and coordinate operational activities to meet organizational objectives
· Implement and monitor standard operating procedures to enhance productivity and reduce costs
· Lead, coach, and develop team members to ensure high performance and professional growth
· Track key performance indicators (KPIs) and prepare regular reports for leadership
· Ensure compliance with safety, quality, and regulatory standards
· Collaborate with other departments (e.g., finance, HR, sales) to align operations with company goals
· Oversee inventory, supply chain logistics, scheduling, and resource allocation
· Identify areas for process improvement and lead change management initiatives
· Manage budgets, contracts, and vendor relationships
· Resolve operational issues quickly and effectively to minimize disruption
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Qualifications:
· 5+ years of progressive experience in operations or management roles in low voltage contracting industry
· Strong leadership and team-building abilities
· Excellent analytical, organizational, and problem-solving skills
· Proficiency in project management tools and enterprise systems (e.g., ERP, CRM, Procore)
· Outstanding communication and interpersonal skills
· Ability to thrive in a fast-paced, dynamic environment
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Preferred Experience (if applicable):
· Experience in low voltage contracting field
· Familiarity with lean manufacturing or Six Sigma methodologies
· Knowledge of compliance standards and industry-specific regulations
Warehouse Specialist (Spare Parts)
Atlanta, GA job
HAI Robotics is a leading innovator in the robotics industry, dedicated to delivering advanced automation solutions for warehouse and logistics operations. Our commitment to precision, efficiency, and customer satisfaction drives our growth and success.
Position Summary
The warehouse specialist/spare parts specialist will play a key role in ensuring operational excellence in spare parts management. This position focuses on accurate inventory logging, system adherence, warehouse support, and timely reporting to assist the Spare Parts Manager. The ideal candidate will bring strong attention to detail, analytical skills, and a proactive approach to maintaining inventory accuracy and readiness.
Key Responsibilities / Core Competencies
Inventory Accuracy & Control - Skilled in precise logging, tracking, and maintaining accurate stock records.
System Management - Ability to maintain and follow spare parts management systems, updating operational guidelines as needed.
Analytical & Reporting Skills - Competent in performing weekly analysis, preparing monthly reports, and supporting demand forecasting with data.
Audit Support & Compliance - Capable of assisting in monthly/quarterly audits to ensure stock accuracy and compliance with standards.
Maintenance Awareness - Knowledge of performing routine spare parts maintenance to ensure readiness and quality.
Warehouse Operations - Hands-on ability to manage storage, labeling, organization, and safe handling of parts (including lifting up to 50 lbs).
Communication & Coordination - Strong skills in communicating demand and inventory insights with management for timely restocking.
Required Qualifications
Proficiency in Microsoft Excel for data tracking, reporting, and analysis.
Strong organizational skills and attention to detail.
Ability to lift and move items up to 50 lbs.
Proven ability to work accurately within established systems.
Preferred Qualifications
Analytical skillset for supporting demand forecasting and operational insights.
Proficiency in Mandarin highly preferred.
Previous experience in warehouse operations or spare parts management.
Work Environment & Schedules
• Full-time, on-site role in Norcross, GA.
• Standard schedule: Monday through Friday.
Why Join HAI Robotics?
At HAI Robotics, you will be part of a dynamic and innovative team in a fast-growing industry. This role provides the opportunity to develop valuable skills in warehouse operations and inventory control, while supporting cutting-edge robotics solutions.
Energy Venture Capital Associate
San Jose, CA job
Pegasus Tech Ventures is a global venture capital firm with $2B+ in assets under management, investing in emerging technology companies across energy, sustainability, AI, mobility, cloud, and healthcare. With a global network of corporate partners and portfolio companies, Pegasus provides startups with the capital and strategic resources needed to scale worldwide.
Role Overview
We are seeking an Energy Venture Capital Associate to join our investment team, with a focus on energy, climate tech, and sustainability. The Associate will play a key role in sourcing, evaluating, and supporting investments in early- and growth-stage companies at the forefront of energy transition-including renewable generation, storage, carbon solutions, hydrogen, and digital energy infrastructure.
This role is ideal for candidates with a blend of financial acumen, technical understanding of energy systems, and strong communication skills to support deal execution and portfolio growth.
Responsibilities
Deal Sourcing & Pipeline Development
Identify high-potential startups in energy and climate tech through market research, conferences, accelerators, and founder networks.
Build relationships with entrepreneurs, industry experts, and co-investors.
Investment Analysis & Execution
Conduct market and competitive analysis across energy verticals (renewables, hydrogen, storage, grid software, carbon tech).
Perform due diligence, financial modeling, and valuation analysis for prospective investments.
Draft investment memos and present recommendations to the Investment Committee.
Portfolio Management
Support existing portfolio companies with fundraising, strategy, and corporate development opportunities.
Collaborate with Pegasus's global corporate partners to drive strategic partnerships and pilots.
Thought Leadership
Track emerging trends, policy developments, and innovations shaping the energy and climate landscape.
Represent Pegasus at industry events and contribute to firm-wide thought leadership in energy and sustainability.
Qualifications
Bachelor's degree required; advanced degree (MBA, MS, or PhD in energy, engineering, finance, or economics) preferred.
2-5 years of experience in venture capital, private equity, investment banking, management consulting, or energy industry roles.
Strong understanding of energy markets, decarbonization technologies, and investment principles.
Excellent analytical, financial modeling, and presentation skills.
Entrepreneurial mindset, with ability to work independently and collaboratively across global teams.
Strong network in the energy/climate tech ecosystem is a plus.
What We Offer
Exposure to global deal flow across energy and adjacent tech sectors.
Opportunity to work alongside experienced investors and corporate partners.
Fast-paced, entrepreneurial culture with significant responsibility from day one.
Competitive compensation, benefits, and career development opportunities.
Delivery Consultant - DevOps, National Security (NatSec) Professional Services (ProServe)
Burtonsville, MD job
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.
10040
Key job responsibilities
As an experienced technology professional, you will be responsible for:
- Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies
- Acting as a trusted advisor to customers on industry trends and emerging technologies
- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
BASIC QUALIFICATIONS- 3+ years of experience in cloud architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- Current, active US Government Security Clearance of TS/SCI with Polygraph
PREFERRED QUALIFICATIONS- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- AWS and/or other technical and security certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
PMO Lead with Agentic AI
Atlanta, GA job
PMO Leadership & Governance
• Build and lead the PMO function from the ground up, including frameworks for project
intake, prioritization, execution, and reporting.
• Define and enforce governance standards, milestone tracking, risk management, and
delivery assurance across all initiatives.
• Serve as the operational arm of executive leadership, ensuring strategic initiatives are
executed with precision and transparency.
Technical & Systems Integration Oversight
• Oversee complex, multi-system project deployments involving APIs, cloud platforms,
and enterprise SaaS integrations.
• Collaborating with technical and operational leads to ensure project feasibility,
architectural alignment, and system readiness.
• Understand and support AI agent-based automation initiatives, ensuring PMO
processes are designed to scale with intelligent systems while ensuring data privacy.
Cross-Functional Program Integration
• Coordinate program execution across diverse functional areas including product,
development, IT, project delivery, sales and finance teams.
• Ensure alignment of timelines, dependencies, and deliverables across global teams
and time zones.
• Implement tooling and workflows that enable real-time visibility, asynchronous
collaboration, and scalable delivery practices.
Financial & Commercial Accountability
• Partner with Finance to track budgets, forecast spending and ensure alignment with
ROI and margin targets.
• Validate pricing models and commercial constructs for operational feasibility and
delivery readiness.
• Support internal and external business reviews with MBRs, QBR, with performance
dashboards, growth trends and financial insights.
Leadership & Influence
• Executive Presence: Commands credibility and trust in high-stakes conversations with
senior leadership, technical teams, and cross-functional stakeholders.
• Change Agent: Brings a strong, objective voice to transform legacy processes and
drive adoption of modern, data-driven delivery practices.
• Influence Without Authority: Navigates matrixed organizations with diplomacy and
assertiveness, ensuring accountability across teams without direct reporting lines.
• KPI-Driven Management: Uses data, dashboards, and performance metrics to guide
decision-making, resolve conflicts, and maintain delivery discipline.
• Coaching Mindset: Supports and uplifts teams by introducing best practices,
mentoring junior PMs, and fostering a culture of continuous improvement.
Education and Experience
• 8+ years of experience in project/program management, with 3+ years in a PMO
leadership or enterprise delivery role.
• Strong technical acumen with experience in SaaS product engineering, systems
integration, cloud platforms, and enterprise software delivery at a global scale.
• Familiarity with AI concepts and how automation can enhance project delivery and
governance.
• Proven ability to manage complex, cross-functional programs in a global, matrixed
environment with a risk management approach.
• Financial fluency in budgeting, forecasting, pricing validation, ROI analysis and reporting.
• Excellent communication, stakeholder management, and executive reporting skills.
• Exposure to AI agent orchestration, RAG pipelines, or intelligent automation frameworks.
• Proficiency in project management and analytics tools (e.g., Wrike, Power BI, Databricks).
• Professional proficiency in Spanish (Bonus)
• PMP, PgMP, or equivalent certification.
Director of Operations
Naperville, IL job
Type: Full-time
Base Salary: $120,000 - $140,000
About Us
We are an innovative and growing private psychology practice dedicated to providing accessible, high-quality mental healthcare. Our mission is to deliver comprehensive therapy, assessment, and psychiatric services quickly, effectively, and compassionately. We are looking for a dynamic, strategic, and values-driven Director of Operations to join our leadership team and help shape the future of mental healthcare delivery.
Your Impact
As our Director of Operations, you will be the architect of our operational success. You'll design and implement systems, build and lead teams, and ensure we deliver exceptional care to our clients while scaling sustainably. This is a high-impact leadership role where your vision and execution will directly influence our growth, culture, and client outcomes.
Key Responsibilities
Partner with the owner to develop and execute our strategic plan.
Drive expansion efforts, including new site openings within 24 months.
Lead the launch of psychiatry services within 12 months.
Oversee daily operations to ensure smooth, efficient, and compliant practices.
Build and refine scheduling, billing, and client services systems.
Optimize workflows for a 30% operating margin and 90%+ clinician utilization.
Hire, manage, and develop a high-performing team.
Foster a culture of accountability, transparency, and collaboration.
Monitor budgets, control costs, and ensure financial targets are met.
Ensure adherence to healthcare regulations, privacy laws, and ethical standards.
Champion a client-first culture that values integrity, transparency, and care.
What We're Looking For
Must-Have Competencies:
Track record of scaling operations and managing complex projects.
Strong financial acumen and ability to manage budgets and optimize resources.
Excellent communication and interpersonal skills.
Passion for client-centered care and building a strong team culture.
Additional Consideration Given For:
1+ years in operations management within healthcare, behavioral health, and/or multi-site services.
Experience in private practice management or mental health services.
MBA, MHA, and/or Lean Six Sigma certification.
Knowledge of healthcare compliance (HIPAA, OSHA, etc.).
Why Join Us?
Competitive Compensation:
Base Salary: $120,000 - $140,000, commensurate with experience
4% Employer-Matched 401(k)
Health Insurance
Dental Insurance
Vision Insurance
80 Hours PTO/year
Paid holidays
Performance-Based Bonus (up to 15%)
Paid family leave
Mission-Driven Culture:
Prioritizes quality of care.
Direct collaboration with the founder/CEO.
Supportive, innovative, and growth-oriented environment.
Impact:
Build and lead a team that transforms lives in our community.
Help scale a practice that values clients, clinicians, and operational excellence.
Ready to Make a Difference?
Apply now and tell us why you're the right fit to lead our operations and help us deliver exceptional care. Submit your resume, a one-page, single-spaced cover letter outlining your interest and skills, and at least three professional references.
Distribution Specialist
Norcross, GA job
Distribution Specialist - Norcross, GA
Must reside in the Atlanta Metro area.
US citizens or Green Card holders only (no visas please).
Join a global medical manufacturer in a climate controlled environment team where precision, teamwork, and reliability drive success. We're looking for a hands-on Distribution Specialist who thrives in a fast-paced warehouse environment and takes pride in accuracy and organization.
What You'll Do
Receive, store, and ship materials with speed and accuracy
Maintain organized, tidy storage and work areas
Process incoming and outgoing shipments; verify all documentation
Conduct regular inventory checks and resolve discrepancies
Support order fulfillment, returns, and temperature-controlled product monitoring
Collaborate with Customer Solutions and Inventory teams to keep operations running smoothly
What You Bring
High school diploma or GED
1-2 years' experience in shipping, receiving, or inventory control
Strong attention to detail and problem-solving skills
Experience operating an electric pallet jack
Familiarity with ERP or inventory systems (Sage X3 a plus)
Team-oriented, safety-conscious, and dependable
Why Join
Be part of a close-knit, fast-paced company where your contributions have a visible impact every day. If you're driven, eager to grow, and looking for a company that offers both short- and long-term career opportunities, we'd love to hear from you.
Software Engineer with Poly Mid to SR (SWE2) DevOps
Remote or Annapolis, MD job
Description:THE WORK This senior role fosters collaboration with other senior engineers for the development of advanced data analytics solutions and agile development projects in support of a high-visibility mission. This position involves providing technical leadership and guidance on data analytics and agile development projects, as well as collaborating with cross-functional teams to drive mission objectives.
WHO WE ARE
At Lockheed Martin, we're a leading aerospace and defense company that's shaping the future of cyber and intelligence.
We're committed to innovating at the Edge: Harnessing the latest advancements in cyber, artificial intelligence, and machine learning to stay ahead of emerging threats and opportunities.
WHO YOU ARE
Experience as a Software Engineer with knowledge assisting in the design, development, testing, and debugging of software solutions, with a focus on Linux and Unix operating systems.
Strong Familiarity with programming languages such as Java, Python and Hadoop.
WHY JOIN US
Providing ongoing training, mentorship, and development opportunities to help our cyber and intelligence professionals stay at the forefront of their field and achieve their career goals.
Competitive and comprehensive benefits package.
Rewards and recognition for your hard work.
Medical and dental coverage.
401k retirement savings plan.
Paid time off for work/life balance.
And more
Basic Qualifications:
Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 9 years of professional experience.
TS/ SCI with Poly
Experience with programming languages such as Java.
Strong background in data processing and analysis tools like Hadoop.
Desired Skills:
• Terraform
• Kubernetes
• Ansible
• AWS
• Networking (calico/istio)
• GitLab CI/CD
• ELK stack, prometheus, Grafana, or other logging/monitoring tools
Clearance Level: TS/SCI w/Poly SP
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 9x80 every other Friday off
Pay Rate: The annual base salary range for this position in California, Massachusetts, and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $128,200 - $225,975. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
This position is incentive plan eligible.
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Experienced Professional
Business Unit: RMS
Relocation Available: No
Career Area: Software Engineering
Type: Task Order/IDIQ
Shift: First
Mac IT Service Desk Technician L2
Sunnyvale, CA job
12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)
Onsite daily between Sunnyvale (94086). Will require occasional trips to San Francisco (94110) client sites. (Separate compensation for travel will be provided)
Pay up to $45/hr.
The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.
The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.
Responsibilities:
Be the face of IT to corporate employees in the respective office location.
Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
Work to improve the procurement and asset management practices for IT hardware and software.
Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
Work with Finance and IT leadership to manage budgets and costs for IT spend.
Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
Participate in after-hours, on-call support rotation.
Required Skills:
3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
Customer focused approach to delivering excellent service and support to internal customers.
The estimated pay range for this position is USD $39.00/Hr. - USD $45.00/Hr.
Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
Store Manager (Restaurant / Fast-Casual Dining)
Irvine, CA job
Now Hiring: Store Manager - Irvine, CA
$25-$30/hour | Direct Hire | Full-Time
We're looking for an experienced and passionate Store Manager to join a modern Chinese mini bowl kitchen that blends authentic flavors with fast-casual convenience.
This is a great opportunity to lead a growing team, deliver excellent guest experiences, and help shape the brand's continued success in the U.S.
Position Details
Location: Irvine, CA
Type: Full-Time, Direct Hire
Schedule: 45-50 hours weekly (overtime paid; no benefits in the first year)
Key Responsibilities
Oversee daily store operations (opening, closing, service flow, quality control)
Manage and train staff to maintain high service standards
Ensure food safety, cleanliness, and inventory accuracy
Handle scheduling, labor management, and store sales goals
Partner with regional operations and HQ for marketing and reporting
Lead by example - build a motivated and positive team culture
Requirements
2+ years of experience in restaurant or café management
Strong leadership and communication skills
Knowledge of POS systems (Toast experience a plus)
Bilingual (English/Chinese) preferred but not required
Passion for food, people, and growth within a fast-paced brand
Compensation & Perks
$25-$30/hour + performance bonus
Paid time off and employee meal benefits
Career growth opportunities within the company group
📩 Interested? Apply directly or send your resume to ************************** to learn more!
#NowHiring #RestaurantJobs #StoreManager #FoodService #IrvineJobs #HospitalityCareers #Leadership #ChineseCuisine #FastCasualDining #HiringAlert
Warehouse Equipment Associate
Streamwood, IL job
Able to pass backrgound and drug test Perform a variety of manual tasks in the rental yard in support of the entire branch operation. The primary objective is to provide labor assistance to mechanics, sales staff, and other branch personnel in order to meet the needs of customers.
Check equipment for damage, hours used, mileage and fuel level upon return to branch
- Report machine condition to Counter Person/Service Manager for appropriate
billing of customer
Inspect rental equipment for safety decals, safety compliance, and ensure that equipment is in good working order.
- Clean all equipment and maintain a clean work area
- Load and unload rental equipment, and prepare equipment for rental
Checkout and demonstrate equipment for customers as well as drive a delivery truck to pick-up and drop-off equipment
- Greet customers and assist with customer inquiries
CNO Analyst / Programmer 2
Remote or Maryland job
may be eligible for up to a $25K sign on bonus for external hires! What We're Doing: Lockheed Martin, Cyber & Intelligence invites you to step up to one of today's most daunting challenges: the use of advanced electronics to undermine our way of life. You'll develop innovative offensive cyber capabilities that help protect the nation and the world.
Cyber | Lockheed Martin
Who we are:
Are you driven by the thrill of outsmarting even the most advanced security systems and networks? Do you find satisfaction in crafting innovative solutions to stay one step ahead of the adversary? If so, join Lockheed Martin Cyber & Intelligence's elite Offensive Cyber team, where we don't just test defenses - we pioneer the techniques, tools, and exploits that define the cutting edge of offensive cyber operations.
Why Join Us:
Your Health, Your Wealth, Your Life
Our flexible schedules, competitive pay and comprehensive benefits enable you to live a healthy, fulfilling life at and outside of work.
Learn more about Lockheed Martin's competitive and comprehensive benefits package.
We support our employees, so they can support our mission.
The Work:
A CNO (Computer Network Operations) offensive cyber professional can be described as a "cyber warrior," harnessing their expertise in computer systems and networks to disrupt and disable adversary capabilities. Alternatively, they can be referred to as a "digital operator," skillfully navigating the virtual battlefield to achieve strategic objectives. They can also be characterized as "cyber operatives," leveraging their knowledge of cybersecurity and computer networks to conduct operations and gather critical intelligence.
We are hiring for a variety of roles including vulnerability analysts, exploit developers, hardware/software reverse engineers, offensive cyber tool developers, embedded developers, and cyber researchers. We want your expertise in traditional computing (Windows/Linux/MacOS), mobile technology (Android/iOS), wireless technology, IoT, ICS/SCADA, enterprise technologies, and special-purpose embedded and real-time systems. Come join a company with incredible breadth and depth in the nature of programs and technologies we support that will never leave you bored or looking for your next assignment.
#RMSC6ISR
#RMSCYTJ
#OneLMHotJobs
#RMSTG2025
Basic Qualifications:
• Candidate must possess active US security clearance with a polygraph
• 4+ years overall experience
• Bachelor of Science in Math, Science, Engineering, Statistics, Engineering Management, or related discipline.
May substitute an additional four years' experience in lieu of a Bachelor's Degree.
• Experience programming in Assembly, C, C++, Java, Perl or Python
• Experience with CNO Tools and Techniques
Desired Skills:
• Interest in offensive cyber solutions
• Experience using network sockets programming including developing packet-level programs, expert packet-level understanding of IP, TCP, and application-level protocols
Clearance Level: TS/SCI w/Poly SP
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 9x80 every other Friday off
Pay Rate: The annual base salary range for this position in California, Massachusetts, and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $104,900 - $184,920. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
This position is incentive plan eligible.
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Experienced Professional
Business Unit: RMS
Relocation Available: Possible
Career Area: Cyber Security
Type: Full-Time
Shift: First
Startup World Cup Director / Senior Manager
San Jose, CA job
Pegasus Tech Ventures is looking for an experienced marketing and operations expert to manage, organize and brand the Startup World Cup platform. Startup World Cup (*********************** is a series of global startup conferences and competitions, consisting of 100+ regional startup competitions around the world, leading up to the Grand Finale in Silicon Valley. The first half of the finale will be conference style sessions, featuring prominent industry expert guest speakers. Then, top startups from each regional event will fly out to the USA to compete for a $1,000,000 prize.
Many of the regional events are partnered with established technology/startup conferences in each country. The ideal candidate will be responsible for leading and organizing regional events with partner events, and implementing an effective marketing strategy to propel brand growth. You will work cross-functionally to understand marketing needs, and act as a platform brand ambassador to external sources.
Responsibilities
Lead regional and final event organization
Develop marketing material, devise & execute global marketing plans to raise awareness of the platform
Collaborate with existing internal and external partners / secure new partners
Devise and implement new strategies on growth & expansion for Startup World Cup
Analyze and track performance marketing performance metrics
Train & manage team
Manage budget
Secure industry expert guest speakers for the Grand Finale & other events
Secure sponsors for the Grand Finale & other events
Other projects as needed
Qualifications
Bachelor's degree in marketing, business, or similar area of study
7+ years of relevant experience
Large scale event management experience
Excellent leadership and communication skills
Strong organizational and project management skills
Strong written and presentation skills
Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
A high energy self-starter with the ability to multi-task
Experience in VC/startup, or investment knowledge a plus
*Travel to some regional events will be required.
Mainframe System Programmer
Alpharetta, GA job
ONLY W2 (No C2C)
Role: Mainframe Support Analyst
Location: Alpharetta, GA II Berkeley Heights, NJ II Omaha, NE II Frisco, TX II Milwaukee, WI(Onsite)
Contract: 5+ Months (Contract to Hire)
We are seeking a skilled Mainframe Application Support Engineer to join our team, responsible for the development, testing, implementation, and support of COBOL-based Treasury applications. This role involves working on high-volume payment systems and file transmission setups, ensuring operational excellence and continuous improvement.
Key Responsibilities:
Collaborate with architects, developers, analysts, and QA engineers to deliver high-quality solutions in the financial treasury domain.
Design, code, test, and implement application enhancements within defined scope, timelines, and budgets, ensuring minimal defects.
Provide 24x7 rotational support for critical payment processing applications, responding to incidents and alerts based on priority.
Develop programs for client data transfer and conversion, including file transmission setup.
Create and refine processes to enhance resolution times and support team efficiency.
Contribute to operational readiness initiatives and evaluate the effectiveness of production releases and client onboarding.
Participate in disaster recovery and business continuity planning and exercises.
Work with cross-functional teams to resolve recurring issues and improve system stability.
Communicate effectively with internal and external stakeholders, both verbally and in writing.
Build and maintain strong relationships with key stakeholders to enhance support operations.
Required Qualifications:
Education:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Alternatively, a minimum of 5 years of experience in production operational support.
Equivalent combinations of education and experience will also be considered.
Experience:
Minimum 5 years of experience in Mainframe application development using COBOL, JCL, CA7, VSAM, DB2, MQ, and IBM utilities.
Strong experience with file transmission protocols and tools such as Connect:Direct (NDM), SFTP, and IBM Sterling File Gateway.
Proven track record in applying ITIL best practices for service operations including incident, problem, change, and root cause analysis.
5+ years of experience in high transaction volume systems, preferably in payments.
Familiarity with SDLC and Agile/Scrum methodologies.
Strong troubleshooting skills and technical knowledge across the Mainframe stack.
Excellent communication and collaboration skills.
Ability to manage multiple priorities in a dynamic environment.
Preferred Qualifications:
Experience with ACH processing and file creation/transmission.
Familiarity with Fiserv products such as PEP+ and ARP/SMS.
Experience using ServiceNow for IT service management.
ITIL certification.
Exposure to monitoring tools like Splunk, Dynatrace, TSOView, and MainView
Salesforce security consultant
Pleasanton, CA job
Duration: 6-12 months (Contract)
Compensation: $70-$80 per hour (1099 or C2C)
Job Information
Our client, a leading enterprise organization based in Pleasanton, CA, is embarking on a strategic initiative to strengthen its Salesforce security posture across a complex, multi-cloud environment. This enterprise ecosystem includes multiple Salesforce clouds, diverse integration touchpoints, and a broad user community.
We are seeking an experienced Salesforce Security Consultant with proven expertise in assessing, hardening, and operationalizing Salesforce security controls. The consultant will play a key role in evaluating current configurations, identifying vulnerabilities, and implementing robust governance and security standards across the Salesforce landscape. The engagement is scheduled to begin in November.
Job Duties
Conduct comprehensive security assessments of Salesforce environments, including configurations, access controls, and integrations.
Develop and implement security best practices and hardening strategies aligned with enterprise governance and compliance requirements.
Collaborate with cross-functional teams (enterprise security, architecture, and Salesforce platform) to design and operationalize security frameworks.
Ensure compliance with internal policies and external regulations
Create documentation, playbooks, and training materials to sustain long-term security operations.
Qualifications
Required Skills & Experience:
5+ years of hands-on experience with Salesforce security architecture and administration.
Strong knowledge of Salesforce Shield, security scanning tools, and governance models.
Experience with Salesforce multi-cloud environments and integrations (APIs, middleware, connected apps).
Familiarity with compliance frameworks such as NIST, ISO 27001, or SOC 2.
Proficiency in user access management, data protection, and security monitoring.
Excellent communication and stakeholder management skills.
Personality Traits & Soft Skills
Analytical and detail-oriented
Proactive problem solver: Anticipates challenges and drives initiatives independently.
Collaborative communicator: Works well across technical and non-technical teams.
Maintain high ethical standards in handling sensitive data and security decisions.
Adaptable and resilient: Thrives in dynamic, fast-paced enterprise environments.
Data Analytics Engineer
Rosemont, IL job
Our client is currently seeking a Data Analytics Engineer to join their Engineering team, and driving transformative initiatives to support the organizational goal of improving member experience and increasing operational efficiency through data-driven insights and creative solutioning.
In this role, you will support the development and optimization of data pipelines, data models, and cloud-based integration solutions that power business decisions across the organization. The ideal candidate will thrive amidst evolving requirements, boasting exceptional proficiency in SQL and Python. They will possess a keen curiosity for analytical exploration while collaborating closely with data analysts, scientists, architects, and business leaders. We are looking for someone with an entrepreneurial spirit, eager to build and design solutions that contribute to the success of our growing data platform.
DUTIES AND RESPONSIBILITIES
• Design, build, and maintain data models and tables in Redshift to support analytics, reporting, and experimentation efforts across Data Analytics
• Develop custom Python scripts to automate business workflows, run machine learning models, and perform ETL tasks such as file ingestion
• Collaborate on building, documenting, enhancing, and scaling AWS infrastructure to support growing use cases for business-critical web and enterprise applications
• Support the development and maintenance of backend data pipelines, S3 storage layers, and Redshift data sources for internally developed web applications
• Operate within a CI/CD framework using Azure DevOps and Git for source control, code review, and deployment processes
• Operationalize Data Science outputs, including LLM-based solutions like Amazon Bedrock, by designing production-grade pipelines and infrastructure
• Implement monitoring, alerting, and data quality checks to ensure reliability and trustworthiness of the data ecosystem
• Help to implement and build a case for new technologies to address gaps in existing processes and infrastructure as needed
• Collaborate with foundational areas such as Machine Learning Operations (MLOps), Claims and Provider Strategy, Data Science, Data Analytics, Data Architecture, and IT
REQUIRED QUALIFICATIONS
• Strong proficiency in SQL and Python, with the ability to write clean, reusable, and efficient code
• Experience with Amazon Redshift or other cloud warehouses
• Experience with cloud services (preferably AWS), including data storage, compute, and application integration
• Solid understanding of dimensional modeling and building robust ETL pipelines
• Familiarity with Git and working within a CI/CD environment
• Proven ability to handle multiple projects, communicate, and collaborate in a team environment
• Strong analytical skills with the ability to collect, aggregate, analyze, and wrangle significant amounts of information with attention to detail and accuracy
• Strong problem-solving skills, a passion for quality & attention to detail, and the ability to navigate ambiguity and deliver results
EDUCATION/BACKGROUND
• BS in Mathematics, Computer Science, Information Management, Statistics, or a Related Technical Field
• 3-5+ years' data warehousing or analytics experience
• 2+ years' data/analytics engineering experience
• 1+ years' experience in health care industry would be a big plus
For all non-bonus, non-commission direct hire positions: The anticipated salary range for this position is ($105,000-$125,000). Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, retirement, paid time off, and/or other benefits are available.
Operational Trade Support (Risk)
Chicago, IL job
Operational Risk Analyst - Chicago
Electronic trading | Trading Floor Environment
A leading global trading firm is looking for an Operational Risk Analyst to join its Amsterdam office.
In this role, you'll be embedded on the trading floor, working in a fast-paced, data-driven environment. You'll use real-time data and AI tools to monitor operational risk, enhance control frameworks, and proactively identify emerging patterns. This position supports the European business while contributing to global risk initiatives across the U.S. and APAC regions.
Key Responsibilities:
Assess and enhance second-line control frameworks and reporting.
Trade Support
BAU Operations
Live risk monitoring and escalation
Production of various reports (including P&L, risk, cash)
Ad-hoc trade executions
Ad-hoc data analysis
Support business development in onboarding of new exchanges or counterparties
Build and maintain automated processes
Work with the technology team to develop new tools and applications
Opportunities to gain exposure to various assets classes across the entire trade life cycle
What We're Looking For:
3+ years in operational risk or a related second-line role.
Experience in trading environments (market making/algorithmic trading)
Strong analytical and critical thinking skills.
Bachelor's or Master's degree in STEM, Finance, Economics, or related field.
Comfortable working in a fast-paced, high-performance setting.
Technical Support Engineer (L2) - Atlanta
Atlanta, GA job
We are a SaaS software as a service company, and our content service platform AODocs is used by 500 customers, including large enterprises like Equifax, Solvay or Air Liquide to manage their business critical documents. AODocs ensures that information is easily accessible by the people who need it, while being protected against unauthorized content and human errors, and that business processes are properly followed, with full traceability. For example, AODocs helps Google ensure the design documents of its data centers are properly controlled, accelerating the construction projects while avoiding costly mistakes.
AODocs is a growing and profitable company, recognized (by top analyst firm Gartner, and by its own customers) as one of the most modern solutions in a market populated by legacy, pre-cloud systems like OpenText, IBM Filenet, Hyland and others. This market is now being disrupted by the new generative AI technologies, which allows software to understand the content of a company's documents, and thus to automate tasks that previously required human work, such as document tagging, data extraction from unstructured text, or analysis of complex documents.
We believe the generative AI will dramatically change the way companies create and use their business content, and since the beginning of the year, we have made it a priority to integrate this new technology in our product. The combination of the generative AI capabilities to understand and generate text, with our existing document management and workflow features, enables a large number of high value use cases, from contracts management to RFP responses, audit reports, or recruitment processes.
Our team is made of passionate and dedicated people who love to innovate. We work in a very collaborative and transparent manner: we believe that good ideas can come from anyone, regardless of their formal job role.
Why Join Us?
Work with mission-critical processes in industries like engineering and healthcare.
Collaborate with global teams and engage with cutting-edge SaaS technologies.
Enjoy career growth opportunities in a profitable, scaling organization.
Key Responsibilities
Act as the first point of contact for technical support, managing and triaging incoming tickets via Zendesk.
Resolve Level 2/3 issues and escalate more complex cases with appropriate context and initial troubleshooting.
Monitor and manage support queues, ensuring timely responses and proactive updates to customers.
Provide detailed customer feedback to improve product documentation and features.
Contribute to knowledge base updates and cross-team collaboration to enhance the overall support process.
About You
3+ years of experience in a SaaS B2B technical support role
Strong understanding of Java and API/ log analysis
Proficient in using ticketing platforms (e.g., Jira, Zendesk).
Strong problem-solving skills, customer-centric mindset, and eagerness to learn.
Interest in AI technologies and technical topics.
Based in Atlanta, this position requires to be in the office 2/3 days per week
WIlling to travel to Europe once a year.
Please note, in view of specific regulations applying to our clients, only US citizens will be considered.