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  • Financial Operations Support Specialist

    Nomad 3.4company rating

    Denver, CO jobs

    Nomad eliminates friction from the long-term rental experience to unlock economic opportunity and improve the experience for property owners and residents. We operate in a large, fragmented market with an innovative platform offering guaranteed rent estimates, portfolio tracking tools, and streamlined property management. Backed by leading investors, we're building a team dedicated to transforming real estate and financial technology. About the Team: The Financial Operations (FinOps) team at Nomad powers the core of our business: guaranteed owner payments. FinOps works closely with customer success, sales, engineering, product, and other teams across the org to deliver our mission of unlocking economic opportunity for everyone in the long-term rental community. As our company grows and changes, so do our procedures. As a part of this team, you will partner with our Finance Operations Manager to develop those processes and procedures and witness the real-time impact they have on Nomad! About the Role: We're looking for a Financial Operations Support Specialist who is excited about running Nomad's day-to-day operational accounting and who can be a liaison for our owners and residents. This is a role for someone who will thrive exemplifying Nomad's core values as they work with internal teams, property owners, residents, and vendors. If you're passionate about real estate tech, want to develop some well-rounded operational expertise, and desire to be part of a generation-defining business, this role could be for you! Responsibilities: Conduct property-level bookkeeping duties in AppFolio, including: Rent collection, check processing, and security deposit returns Internal accounting requests (issuing concessions, refunding tenants, etc.) Assist with collections and delinquencies Be an owner and resident liaison: Explain income statements to owners Process financial agreements Handle escalated customer issues General auditing responsibilities: Conduct bank reconciliations Use reports to investigate financial discrepancies Improve bookkeeping accuracy Who You Are: 3+ years of customer-facing work experience A bachelor's degree is preferred (or additional equivalent work experience) Required skills: High attention to detail, particularly as it relates to numbers Strong communication skills (written and verbal) and experience handling escalated customer issues Critical thinking to problem-solve customer issues An ability to prioritize and handle multiple requests in a fast-paced environment Comfortable working independently and closely with our team, while also collaborating cross-functionally An ability to creatively evolve processes A deep curiosity to ask question, learn new things, and be open to feedback Some software experiences that would be a plus: Property management softwares (AppFolio, Buildium, Yardi, etc.) AI tools (ChatGPT, Claude, etc.) GSuite software (specifically Google Sheets) Accounting or bookkeeping softwares (QuickBooks, BILL, Stripe, etc) CRM experience (Hubspot, Salesforce, etc.) Bonus prior work experiences: Property Manager Assistant Community Manager Customer Success Specialist Collections Specialist Bookkeeper Associate Banker Start-up environment experience Potential pay range: $28 - $36 / hour Location: This is a hybrid role based in Denver, Colorado. Our office is in Uptown, surrounded by tech companies, coffee shops, breweries, and restaurants. Team members work in-office three days a week, with flexibility to work remotely the other two days. -OR- Remote in NY, WA, OR, DC Our Values: 🤝 Nomads Build Community: We foster genuine relationships and act as dependable stewards of our community. 📈 One Percent Better Every Day: We are always learning, taking small, deliberate actions to continuously improve. 🚀 Mission Before Ourselves: We're a championship team driven to make our customers' lives better. 💼 Act From Ownership: We roll up our sleeves, solve problems proactively, and take responsibility for our work. 🌍 Dream Without Boundaries: We challenge the status quo and strive to achieve the extraordinary. Benefits at Nomad We believe in supporting our team with benefits that enhance your life, both inside and outside of work. 💼✨ 🩺 Medical, Dental & Vision Insurance Plans: Comprehensive coverage to keep you and your family healthy. 🤝 Team Bonding Outings and Volunteer Days: Opportunities to connect and give back to the community. 🐶 Dog-Friendly Office: Because we know pets are family too! 🗓️ 11 Paid Company Holidays: Including a dedicated Mental Health Day. 📊 Company Equity: Become a part owner of Nomad and share in our success. ☂️ Short-Term & Long-Term Disability: Supporting you when life throws curveballs. 💻 MacBook Air or PC: Plus, an equipment budget to set you up for success. ⏰ Sick, Parental, and Generous Paid Time Off: Work-life balance matters to us. 🎉 Nomadic Anniversary Rewards: Celebrate milestones with rewards ranging from paid yearly events to a 4-week sabbatical. 🏡 Discounted Employee Brokerage Rates: Helping you buy or sell a home with ease. Compensation Transparency At Nomad, we are committed to offering competitive compensation that reflects the value each team member brings to our mission. Salary ranges for this role are determined based on factors such as experience, skills, location, and role expectations. Final offers may vary from the posted range, ensuring fair and equitable consideration for every candidate. Nomad is an Equal Opportunity Employer Nomad Labs Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $28-36 hourly 1d ago
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  • Representative II, Customer Service Operations

    Cardinal Health 4.4company rating

    Denver, CO jobs

    **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. **_Job Summary_** The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II, Customer Service Operations administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. **_Responsibilities_** + Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed. + Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses. + Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles. + Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues. + Coordinates with a variety of internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues. + For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders. + Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples. **_Qualifications_** + High school diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized + Previous experience working in a remote/work from home setting is preferred + Prior experience working with Microsoft Office is preferred + Prior experience working with order placement systems and tools preferred + Customer service experience in prior healthcare industry preferred + Root cause analysis experience preferred + Familiarity with call-center phone systems preferred + Excellent Phone Skills with a focus on quality + Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Anticipated hourly range:** $15.75 per hour - $18.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/13/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ \#LI-DP1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15.8-18.5 hourly 5d ago
  • Senior Marketing Strategy Lead (Hybrid)

    Health Care Service Corporation 4.1company rating

    Chicago, IL jobs

    A leading health services organization in Chicago is seeking a Principal Marketing Strategy Consultant to drive strategic alignment and execution within the marketing team. The role involves working closely with various marketing stakeholders to ensure that initiatives are well-defined and aligned. Candidates should have extensive experience in strategy development and project management, alongside strong analytical and communication skills. This position offers competitive compensation and opportunities for professional growth in a fast-paced environment. #J-18808-Ljbffr
    $95k-129k yearly est. 4d ago
  • Behavioral Health Group Home Worker

    Center for Mental Health 3.6company rating

    Helena, MT jobs

    Full-time, Non-exempt, Group Home, Helena A paraprofessional person working on a therapeutic team involved in the operation of a transitional 24-hour group home facility. Assisting residents with problems related to daily living activities, assisting in team evaluation. Treatment planning for clients, cooking, meal preparation, and teaching living skills. Will work as a team with other group home employees. Maintains required paperwork for assigned clients. Assists with care and maintenance of group home and grounds. Bargaining Unit position. Must participate in Union Pension Fund. Minimum Qualifications: MT Driver's License, valid vehicle insurance, and vehicle required. Excellent computer skills. Must be able to transport clients. Completion of high school or equivalency is required, or job-related vocational training. One-year job related experience serving persons with severe disabilities or CNA experience is preferred. Hourly Wage: $18.15 + DOE Shift Differential $1.00 an hour: Weekday night shift hours is 11:00 pm - 9:00 am. Weekend hours are Friday from 11:00 pm until 9:00 am on Monday. Benefits: 401K Matching Contributions Health Insurance Dental Insurance Flexible Spending Account Health Savings Account Flexible Work Schedule Paid Holidays Paid Birthday Pet Insurance All Positions at Many Rivers Whole Health must pass Background Checks and Motor Vehicle Record Checks. About Us: Since 1976, we have been dedicated to 13 counties in Montana and seek to serve a variety of both individuals and groups in all settings. We define resilience as the process of adapting well in the face of adversity, trauma, tragedy, threats, or significant sources of stress - such as family and relationship problems, serious health problems, or workplace, school place and financial stressors - alongside those of chronic, severe disabling behavioral health conditions. with an integrated team of specialists and a personal approach to wellness. Today, we are focused on becoming Montana's healthcare provider of choice. We are committed to recruiting qualified employees, continually striving for advancement, and above all, working as a team to meet the health needs of clients living in our 13 counties. Our vision is to be the healthcare provider of choice for clients and employer of choice for employees and providers. We will achieve this vision by committing to a culture of integrity, safety, evidence based exceptional care, compassionate customer service, and great work environment. Our Mission: Many Rivers Whole Health partners with people and communities to serve the whole person - body, mind, and spirit - by providing expertise in wellness, mental health, and substance use disorders, addressing prevention and treatment with a recovery-based approach. Our Values: Ambassador of Many Rivers, own it, Individuals Matter, Create Joy, Embrace Change, Show Up. Step In. About Helena: Helena - Helena is the capital of Montana, and a great base for adventure. There are 75 miles of trails that start in Helena for biking and hiking. Two stunning National Parks are close enough for a day trip. Closer to home, Helena is a fisherman's dream come true as you're based near the Missouri, Blackfoot, and Clark Fork Rivers as well as many smaller streams and tributaries. Helena offers something for those more inclined to city pleasures, too. The city features a wealth of museums, theatre, live music, food, shopping, and more. Kids of all ages can enjoy the city's many parks, water park, skate park, indoor rock climbing, ice rink, and so much more. EQUAL OPPORTUNITY EMPLOYER: Many Rivers Whole Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability, or any other basis protected by applicable law.
    $18.2 hourly 5d ago
  • Hybrid Provider Contracting Lead

    Health Care Service Corporation 4.1company rating

    Chicago, IL jobs

    A leading health care service organization in Chicago is seeking a Principal Network Management Consultant. The role involves provider recruitment, contracting, and negotiation, ensuring strategic coverage for various lines of business. Requires a Bachelor's or Master's degree combined with extensive experience in provider contracting. This hybrid role allows for 3 days in-office and 2 days remote, offering competitive compensation and a comprehensive benefits package. #J-18808-Ljbffr
    $86k-118k yearly est. 3d ago
  • Locum Remote Overnight Radiology Coverage needed

    All Star Healthcare Solutions 3.8company rating

    Libertyville, IL jobs

    All Star Healthcare Solutions is seeking a Radiologist for Remote Overnight Locum coverage in Illinois. Some details include: Hours are 12a-7a Predominantly CT studies 20 CT's per night on average Occasional US, plain film, or random MR as may be needed Multiple weeks offered each month, ongoing When can you start and what availability can you offer? All Star Healthcare Solutions benefits: Competitive pay; Malpractice coverage; Paid and coordinated travel services; Full-service agency; 24/7 professional and reliable service; Dedicated, specialty-specific consultants; Member of NALTO
    $66k-92k yearly est. 3d ago
  • Licensed Clinical Social Worker (LCSW) - Remote

    Brave Health 3.7company rating

    Chicago, IL jobs

    Why We're Here: At Brave Health, we are driven by a deep commitment to transform lives by expanding access to compassionate, high-quality mental health care. By harnessing the power of technology, we break down barriers and bring mental health treatment directly to those who need it most-wherever they are. As a community health-centered organization, we are dedicated to ensuring that no one is left behind. Nearly 1 in 4 people in the U.S. receive healthcare through Medicaid, yet two-thirds of providers don't accept it. Brave Health is stepping up to close this gap by making mental health care accessible, affordable, and life-changing for all. Job description We are looking for full-time Licensed Therapists to join our team and provide outpatient services through our telehealth program! Benefits: Our team works 100% remotely from their own homes! W2, Full-time Compensation package includes base salary plus bonus! Monday - Friday schedule; No weekends! Shift options include 9am-6pm or 10am-7pm CT Comprehensive benefits package including PTO, medical, dental, vision benefits along with liability insurance covered and annual stipend for growth & education opportunities Additional compensation offered to bilingual candidates (Spanish)! We not only partner with commercial health plans, but are also a licensed Medicaid and Medicare provider and see patients across the lifespan Requirements: Master's level degree and licensure Candidates must have unrestricted authorization to work in the United States that does not require employer sponsorship now or in the future. At this time, we are unable to support employment authorization tied to temporary or employer-dependent visa statuses Work from home space must have privacy for patient safety and HIPAA purposes Fluency in English, Spanish preferred; proficiency in other languages a plus Meets background/regulatory requirements Skills: Knowledge of mental health and/or substance abuse diagnosis Treatment planning Comfortable with utilizing technology at all points of the day, including telehealth software, video communication, and internal communication tools Experience working in partnership with clients to achieve goals Ability to utilize comprehensive assessments Ready to apply? Here's what to expect next: It's important to our team that we review your application and get back to you with next steps, fast! To help with that, and be most considerate of your time (which we value and know is limited), you may receive a call from Phoenix - our AI Talent Scout. She'll ask for just 5 minutes of your time to gather some information about you and your job search to get the basics out of the way. If there is a mutual fit we'll match you to the right senior recruiter on our team. Brave Health is very proud of our diverse team who cares for a diverse population of patients. We are an equal opportunity employer and encourage all applicants from every background and life experience to apply.
    $59k-67k yearly est. 7d ago
  • Solutions Architect - K8s - AI Infrastructure Orchestration - REMOTE

    Living Talent 4.1company rating

    Denver, CO jobs

    Optimize Stateful Kubernetes & HPC works loads - including AI and GPUs Remote 1st Culture (US or Canada only) Series A Startup Base Salary $175k - $200K (depending on experience) + Equity Subject Matter Knowledge & Experience: External Client Interaction (Solutions Architecture - Pre Sales - Support) Containerization, Orchestration Kubernetes (Ops & integrating into Kubernetes) CLI expertise (Bash, Shell, Python, Go) Key Responsibilities Support, Guide, Design, and Integrate Solutions: Lead portions of external customer engagements ensuring seamless product implementation. Drive Platform Adoption and Client Success: Collaborate with internal teams (product, engineering, customer success) to promote platform adoption and ensure client satisfaction. Bridge gaps between teams to align strategies and deliver cohesive solutions that meet client needs. Master Cloud-Native Technologies and Services: Build deep expertise in cloud-native applications, microservices, and modern DevOps practices. Stay current with industry trends and leverage this to provide innovative, informed guidance and solutions to clients. Strategic Advice - Maximize Value - Advocacy creation Engage Clients - Technical Leaders including CloudOps, Systems, and similar. Build and nurture relationships with technical stakeholders. Offer strategic guidance to help clients fully leverage solutions, driving measurable value and fostering long-term advocacy for the platform. Technical Content Creation - Best Practices Develop practical, actionable high-quality technical content including Solution Guides, Reusable Sample Code, blog posts. Empower clients in overcoming technical challenges. Skills & Qualifications 7+ years in software engineering or solution architecture or sales engineer (or similar). Kubernetes 2+ years focused on Kubernetes or cloud-native platforms. Knowledge/understanding of Designing, Deploying & Managing AKS, EKS, GKE. Scripting Absolute comfort at the bash prompt. IaC expertise (Terraform). Python, Golang scripting proficiency. Understanding of Hybrid or multi-cloud architectures. Excellent communication skills, with an ability to convey technical solutions effectively to varied stakeholders. Bachelor's or Master's degree in Computer Science, Engineering, or related.
    $175k-200k yearly 11d ago
  • Senior Development Strategist & Fundraising Lead (Remote)

    Stryker Corporation 4.7company rating

    Chicago, IL jobs

    A nonprofit fundraising firm is seeking a Lead Consultant and Director of Development. This role demands a senior fundraising strategist to manage individual giving and annual fund campaigns while ensuring client engagement through effective communication. Applicants should possess extensive nonprofit experience. The position allows for remote work but requires occasional in-person meetings in Chicago. Successful candidates will demonstrate strong leadership and organizational skills. #J-18808-Ljbffr
    $94k-122k yearly est. 1d ago
  • Patient Access Liaison (PAL)- Great Lakes

    Catalyst Pharmaceuticals, Inc. 4.3company rating

    Chicago, IL jobs

    The Patient Access Liaison (PAL) is a regional, field-based position that provides clinical disease state education and product education to patients and their families for our rare disease portfolio of products, oftentimes in the patient's home. This patient facing individual will work closely with patients, families, physicians and other office staff to prevent and address barriers to access and help insure optimal understanding for Catalyst's medicines. The Patient Access Liaison (PAL) will also be responsible for supporting advocacy for patients and providing educational resources and opportunities for patients. The PAL will also interact with our HUB partners at Catalyst Pathways to ensure seamless communication with and to the patients and their families. This is a remote position covering the Great Lakes Geography. Potential candidates should reside in the Great Lakes region and have access to major airports in the preferred states of: Michigan or Illinois. Requirements Responsibilities (included but not limited to): Educate patients and or their families on their disease and Catalyst's FDA approved medication for their disease Provide education to patients and or their families on reimbursement and insurance protocols that affect their ability to access therapy Coordinate communication among key stakeholders to ensure patients have the clinical support required to transition successfully to therapy Advise patients and their families about access and affordability programs that may be available to them Work cross functionally with other commercial personnel to resolve access issues for patients Provide expertise to HCPs on health plan policies and procedures, including guidelines and timelines for Prior Approvals (when appropriate) and Appeals Work cross functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and or family might have and escalate issues when appropriate Conduct Connect Calls to discuss open cases (de-identified) in Catalyst Pathways with sales and market access to address any issues that are actionable and delegate as appropriate Respect and Protect the PHI that is available to the PAL in their work with patients Attend regional and national meetings and come prepared to contribute and participate Document appropriately and accurately all interactions with patients and other stakeholder in the Patient Portal Become an expert on recognizing and reporting AE and product complaints, along with documenting those interactions Maintain ongoing contact with patients and their families to address unmet needs and offer compliant solutions so that patients may adhere to therapy when appropriate Understand and participate in Patient Services Programs developed by agency partners Ability to regularly work extended hours including attendance at business events on evenings and weekends Education/Experience/Skills: Bachelor's degree and 5+ years in the Pharma/Biotech industry in required Prior experience as a Field Reimbursement Manager Experience in the Patient Services Department strongly preferred Be able to work in a team environment that ultimately benefits the patients Ability to work independently with patients for educational purposes and support High comfort level working directly with patients and their families as their main point of contact for access and education Can lead external customers including physicians, nurses and others to assist in achieving access for patients Ability to independently identify access solutions and determine the appropriate plan for resolution Work cross functionally with an external HUB to solve patient issues Ethics above reproach and a strong compliance mindset Must have a high degree of emotional intelligence coupled with empathy and listening skills Technical Experience in at least two of the following areas Rare Disease access or reimbursement Managed Care or public payer reimbursement Nursing Specialty Pharmacy Billing and coding Patient Advocacy Highly recommended Bilingual-fluent in English and Spanish Willingness to travel up to 70% of the time depending on the territory Prefer applicants to live near a commercial airline HUB Catalyst is committed to providing competitive wages and comprehensive benefits including health, dental, and vision insurance, generous paid time off, a retirement savings plan with Company Match, and more. Further details about our benefits package can be found here: **************************************************************************** AsMember=true The base salary for this position will range from $181,000 to $200,000. Candidate experience, professional licensing, and geographic location will be taken into consideration. Employment is contingent upon successful completion of all required screening and verification processes, including for authority to work in the United States. EEO Statement Catalyst Pharmaceuticals is an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status. Recruitment & Staffing Agencies: Catalyst Pharmaceuticals does not accept unsolicited agency resumes. Agency resumes will only be accepted if the agency is formally engaged by Catalyst Human Resources.
    $37k-45k yearly est. 5d ago
  • Call Conversion Manager - Hybrid

    Family Health Centers 4.3company rating

    Okanogan, WA jobs

    PRIMARY ROLE OBJECTIVE: The Call Conversion Manager is a mission-critical leadership role responsible for the daily operations, alignment with strategic direction, and relevant operational coordination with FHC clinics and the FHC call conversion staff. This position ensures optimal scheduling efficiency, market-driven campaigns, high-quality customer service, and timely patient access to care. The Call Conversion Manager will lead a hybrid (internal and remote) high-performing call conversion team focused on meeting organizational Key Performance Indicators (KPIs), including call-to appointment conversion, schedule fill rates, and access growth as a primary driver of organizational sustainability for Family Health Centers. SUPERVISORY RESPONSIBILITIES: Directly supervises Call Conversion staff and acts as a partner and liaison between FHC and any contracted call conversion support companies/teams. MAIN DUTIES & RESPONSIBILITIES Drive a performance-based sales mindset, coaching staff to use persuasive, patient-centered communication that drives scheduled visits. Supervise and support the performance of call conversion staff and act as a liaison with any/all contracted call support vendors. Provide day-to-day leadership, coaching, and training to promote patient-centered customer service and effective appointment conversation, including the oversight and effective use of IVR (Interactive Voice Response) in FHC's phone system. Coordinate with clinic-level leadership & staff to optimize provider schedules and appointment access. Achieve schedule fill rates and implement strategies to meet organizational access targets. Collect, analyze, and present data related to call center operations, including call-to-conversion rate, call volume, abandonment rate, call wait time, provider utilization, and time-to-fill metrics. Translate data insights into actionable plans to improve conversion and patient satisfaction. Serve as the organizational expert on scheduling policies, workflows, and tools. Develop and maintain standard operating procedures for call handling, scheduling, and non-clinical triage and escalation. Ensure call conversion staff appropriately identify clinical red flags that require escalation to licensed clinical professionals in accordance with established protocols. Support integration of clinic-defined protocols and best practices into call center workflows. Facilitate team meetings and participate in cross-departmental improvement initiatives. Address patient complaints and service recovery cases related to call center interactions. Ensure compliance with JC, HIPAA, HRSA, and other applicable regulations and standards. Collaborate with clinical supervisors, IT, billing, and QIP to ensure call center operations align with organizational priorities and compliance requirements. Lead and participate in continuous quality improvement (CQI) initiatives focused on access, scheduling accuracy, and patient communication. Assist in preparing data for Uniform Data System (UDS) reports and HRSA grant compliance as it relates to call center functions. Demonstrate cultural humility and ensure that staff meet patients at their level to provide support. Maintain and support emergency communication and after-hours call protocols as applicable. Act as a super-user or lead trainer for the scheduling module in the organization's EHR system. KNOWLEDGE, SKILLS & ABILITIES: Proven ability to coach persuasive communication and conversation-focused call behaviors Proficient in EHR systems, call center technologies, Excel, and data visualization tools Strong leadership and interpersonal communication Analytical and problem-solving ability Scheduling and non-clinical triage and escalation expertise Patient-focused and mission-driven Strong practitioner of cultural humility EDUCATION & EXPERIENCE: At least 3 years in sales leadership or call center management with a strong emphasis on appointment setting, call volume, conversion tactics. ELIGIBILITY QUALIFICATIONS: Healthcare experience preferred, but not required OTHER DUTIES CLAUSE: This is a summary only and not meant to be a comprehensive list of all the duties and responsibilities for the job. Changes to current duties and new duties and responsibilities can be assigned at any time without notice. Performance will be evaluated in relation to this job description to include any potential changes or addition to duties as assigned.
    $102k-129k yearly est. Auto-Apply 11d ago
  • Day Body Radiologist - Jefferson Radiology

    Radiology Partners 4.3company rating

    Hartford, CT jobs

    We are actively recruiting a Body Radiologist to join our growing organization. We operate on a hybrid-subspecialty model allowing our Body radiologists to self-select a personalized level of Body sub-specialization raging between a pure Body or a hybrid general-Body position. This is an excellent remote opportunity with flexible scheduling options, in a friendly and collegial section that fosters collaboration, work-life balance, and academic growth. Fellows are encouraged to apply. We are proud of our positive, supportive work environment and are looking for a teammate who shares our commitment to collegiality and collaboration. We prioritize fairness, transparency, and work-life balance in both scheduling and coverage. * We offer flexible work arrangements: onsite, hybrid, or remote teleradiology * Multiple scheduling models available to fit your lifestyle * 7 on/ 7 off * Monday - Friday with weekend commitments * Expertise in oncologic imaging, body MRI, CT and US. * Comfortable interpreting body imaging across all modalities including MRI, interpretation of Cardiac CT/MR, PET/CT and Nuclear Medicine is a plus * Our onsite radiology residency program offers opportunities for teaching and academic engagement * Interact with our clinical colleagues and attend/present at our multidisciplinary conferences and tumor boards to earn CME * One-year partnership track * We offer a highly competitive compensation package, generous vacation time, and a comprehensive benefits program, including retirement savings plans, medical insurance, and more Jefferson Radiology offers a modern, efficient, and tech-forward work environment: * Clario platform ensures a smooth and consistent reading experience. * AI software assists with the detection of hemorrhage, fractures, and vascular occlusions, enhancing diagnostic accuracy and efficiency * A 24/7 support team handles all logistics and clinician communications - no more waiting on hold * RP's upcoming Mosaic platform, expected to launch soon, is projected to improve radiologist productivity by 20-30% We strive to provide the optimal environment for physicians seeking an expansive career practicing Body Radiology at their highest potential in a progressive, innovative setting. LOCAL PRACTICE AND COMMUNITY OVERVIEW Jefferson Radiology, established in 1963, is a 90+ physician sub-specialty group practice with 400+ non-physician staff members based in Connecticut covering multiple imaging centers, community hospitals and tertiary-academic centers. We have developed a unified, enterprise PACS with home workstations for all physicians, state-of-the art cloud-based system with AI tools and workflow enhancement solutions to optimize patient care and radiologist effectiveness. We offer flexible/personalized partnership track staffing models that range between 3-5 day-per-week models. Our practice supports a 20-person residency. Life in Connecticut offers a dynamic blend of the active and relaxing, the natural and cultural, the historical and innovative. It's this complementary balance that makes Connecticut such an ideal place to make a great living - while also creating a rewarding life. * The greater Hartford area of Connecticut offers many urban amenities in a quaint New England setting * Highly ranked primary and secondary educational school systems * Abundant parkland * The greater Hartford region is an ideal place to live and raise a family * Short driving distance to major destination points such as New York City, Boston, shoreline beaches/coastal areas, and New England ski resorts DESIRED PROFESSIONAL SKILLS AND EXPERIENCE * Doctor of Medicine (MD) or Osteopathy (DO) * Licensed or ability to obtain medical license in the State of Connecticut and Massachusetts * Board Eligible or Certified, American Board of Radiology (ABR) or American Osteopathic Board of Radiology (AOBR) * Residency Trained, ACGME Accredited Radiology Program * Fellowship Trained, Body Imaging * Fellows welcome to apply COMPENSATION: The salary range for this position is $400,000-$650,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). FOR MORE INFORMATION OR TO APPLY: For inquiries about this position, please contact Shea Lipp at ************************** or ************. RADIOLOGY PARTNERS OVERVIEW Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences. Radiology Partners participates in E-verify. Beware of Fraudulent Messages: Radiology Partners will never request payment, banking, financial or personal information such as a driver's license in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please notify our Recruiting Team at **************************.
    $197k-365k yearly est. 8d ago
  • Emergency Radiologists - Clinical Associates

    AMN Healthcare 4.5company rating

    Chicago, IL jobs

    Job Description & Requirements Emergency Radiologists - Clinical Associates Emergency Radiologists - Clinical Associates Salary Range: $430,000 - $480,000 per year as well as an anticipated annual incentive payment between $30,000 to $75,000 based on work schedule The University of Chicago s Department of Radiology seeks Clinical Associates at 100% effort for renewable terms of up to three years. Appointees will have responsibilities that include interpretation of all aspects of emergency radiology diagnostic examinations and will be joining our team of six emergency radiologists, extending an existing evening shift. Work shifts will be primarily nights and weekends; arrangements are flexible and may be fully remote. The anticipated clinical schedule is 7 days on clinical service and 14 days off clinical service. These positions do not require teaching or scholarly activity. Compensation (including a generous package of fringe benefits) depends on qualifications. For information on benefits, please consult the University of Chicago Benefits Guide: . Prior to the start of employment, qualified applicants must: 1) have a medical doctorate or equivalent, 2) hold or be eligible for medical licensure in the State of Illinois and the State of Indiana, and 3) be American Board of Radiology certified or eligible. We especially welcome applicants with emergency radiology fellowship training or equivalent experience. Basic pediatric ER radiology skills are also sought. The University of Chicago has retained AMN Healthcare to support this recruitment. CJ Stanford, Senior Search Consultant and Nicole Sturznickel, Senior Search Consultant with AMN Healthcare is leading the search. Inquiries, applications, and nominations must be sent by email to CJ Stanford and Nicole Sturznickel at and . Please note all job seekers wishing to be considered for the position must also submit their materials through The University of Chicago s Academic Recruitment job board, which uses Interfolio to accept applications: . Applicants must upload a CV including bibliography and cover letter. Review of applications ends when the positions are filled. For instructions on the Interfolio application process, please visit . Equal Employment Opportunity Statement The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination . Job seekers in need of a reasonable accommodation to complete the application process should call or email with their request. Facility Location Situated on the banks of Lake Michigan, this Midwestern metropolis combines global high-style with a friendly, down-home soul. Along with its superb medical facilities, visitors to Chicago relish the city s 29-mile long lakefront park, fabulous shopping districts, multicultural neighborhoods and world-class arts and entertainment. Job Benefits About the Company At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable. Radiology Physician, Radiologist, Radiology Doctor, Radiology Specialist, Imaging Radiologist, Diagnostic Radiologist, radiology radiology, radiologist AMN Healthcare is a digitally enabled workforce solutions partner focused on solving the biggest challenges affecting healthcare organizations today. We offer a single-partner approach to optimize labor sources, increase operating margins, and provide technologies to expand the reach of care.
    $36k-44k yearly est. 19d ago
  • Head of Postmarket Surveillance, Oral Healthcare

    Philips Healthcare 4.7company rating

    Bothell, WA jobs

    Job TitleHead of Postmarket Surveillance, Oral HealthcareJob Description Head of Postmarket Surveillance, Oral Healthcare In this role you You are responsible for overseeing all aspects of post-market surveillance, including process implementation, complaint handling, and corrective and removal activities. Your role: Drive monitoring, support enhancement and implementation of post-market surveillance, complaint handling, and correction and removal processes and activities, ensuring compliance with regulatory standards and organizational policies. Drive cross-functional periodic reviews and collaboration with stakeholders, integrating feedback and lessons learned into product development and improvement, processes improvements and strategic initiatives. Analyze and refine key operational metrics and reporting systems and ensure data-driven decision-making for continuous improvement. Lead and oversee quality metrics for trending purposes, and reports on trending, post market surveillance activities, periodic safety reports etc. Lead investigations into product complaints and adverse events, ensure timely reporting, accurate triage, escalation, and resolution, and oversee corrective/removal actions to maintain product safety and regulatory compliance. Lead, manage and develop a multidisciplinary team. Foster a culture of transparency and accountability, mentoring team members and ensuring the effective transfer of knowledge and best practices throughout the organization. You're the right fit if: Bachelor's / Master's Degree in Medical Sciences, Healthcare Management, Industrial Engineering, Supply Chain Management or equivalent. 5+ years of experience with Bachelor's OR Minimum 3 years of experience with Master's in areas such as Post Market Surveillance Operations, Medical Device, Quality Assurance, Quality Control, Clinical Research or equivalent. Preferred experience in Risk management experience for medical devices, with thorough knowledge of FMEAs and RMRs, Minimum 3 years' prior management or other relevant experience, Experience with FDA inspection, and/or ISO Audits, NCR, FSN and CAPA experience is a plus, Experience in both medical and non-medical is a plus, Working knowledge of cGMP, FDA 820 QSR and ISO 13485 or other Quality Systems You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in Bothell, WA is $128,520 to $180,000 Annually. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Bothell, WA. #LI-PHI This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
    $128.5k-180k yearly Auto-Apply 11d ago
  • Sr Business Consultant (Remote and Temporary)

    Maximus 4.3company rating

    Colorado Springs, CO jobs

    Description & Requirements Maximus is looking to fill a Sr Business Analyst position. The Sr Business Consultant position supports CDC initiatives by conducting data-driven evaluations of management and organizational structures to improve operational efficiency, customer experience (CX), and overall service quality. Assists in mapping and optimizing the customer journey using quantitative and qualitative insights to identify pain points and opportunities for improvement. Collects, verifies, and analyzes performance and survey data to uncover trends, measure customer satisfaction, and recommend actionable improvements that enhance service delivery and streamline processes. - Position is remote and temporary through August 31, 2026 - Must be available to work the occasional weekend or holiday depending on business needs - Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST -You will need to provide your own computer equipment during training. Maximus will provide computer equipment once training is completed. Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3 Essential Duties and Responsibilities: - Apply business process improvement practices to re-engineer methodologies/principles and business process modernization projects. - Assist in the application of activity and data modeling, transaction flow analysis, internal control and risk analysis, modern business methods, and performance measurement techniques. - Assist in establishing standards for information systems procedures. - Develop solutions to a variety of complex problems. - Develop and apply organization-wide information models for use in designing and building integrated shared software and database management systems and data warehouses. - Follow Information Management guiding principles, cost savings, and open system architecture objectives. Responsibilities: - Data Analysis & Insights: Collects and validates operational, performance, and customer satisfaction survey data; performs trend analysis and develops metrics to measure efficiency and CX outcomes. - Customer Journey & CX Optimization: Maps end-to-end customer interactions; identifies friction points and designs solutions to improve engagement and satisfaction. - Survey Analysis: Analyzes customer feedback and survey results to identify drivers of satisfaction and areas for improvement; translates insights into actionable strategies. - Process Improvement: Applies data-driven methodologies (e.g., Lean, Six Sigma principles) to redesign workflows, reduce bottlenecks, and improve turnaround times. - Reporting & Visualization: Develops dashboards, models, and reports to communicate findings; prepares presentations for leadership and stakeholders. - Facilitation & Collaboration: Leads working groups and stakeholder sessions to align on improvement strategies; ensures recommendations are actionable and measurable. - Continuous Improvement: Monitors implemented changes for impact; iterates based on performance data, survey feedback, and evolving CDC objectives. This position requires the use of your own personal computer or laptop during the training period (tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide the required equipment. Maximus will provide computer equipment once training is completed. Home Office Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to ****************** - Minimum 5mpbs upload speed - Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router - Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3) - Private and secure work area and adequate power source - Must currently and permanently reside in the Continental US Minimum Requirements - Bachelor's degree in related field. - 5-7 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 120,000.00 Maximum Salary $ 130,000.00
    $93k-121k yearly est. Easy Apply 9d ago
  • Remote Work From Home Data Entry

    Work Out World 3.8company rating

    Washington jobs

    Basic Data Entry Clerk Wanted - Work From Home 25 Words Per Minute Input We are Legitimate Work From Home Data Entry Jobs are going to require that you have skills relevant to the position you are applying for. Training is provided based on the position. JOB REQUIREMENTS Computer with internet access Quiet work space away from distractions Must be able and comfortable to working in an environment without immediate supervision Ability to read, understand, and follow oral and written instructions. Data entry or administrative assistant experience is not needed but can be a bonus We are recruiting those who have a background in health care, ware house worker, delivery drivers, customer service, etc - we welcome all backgrounds so long as you're ready to learn You must apply on our website only. Our paid focus group members come from all backgrounds and industries including remote data entry clerk, administrative assistant, receptionist, sales assistant, customer service agent, warehouse or factory workers, driver, medical assistant, nurse, call center representative, etc. If you are looking for a part time remote work from home job, this is a great position for earning a good extra income. Earn Part time income from the comfort of your home. This work allows you to: Work on your time - you work when you want. Learn new skills, get access to in demand work from home jobs No dress code, work in your pj's or work in a suit - If you choose Get started today by visiting our web site - and once there follow instructions as listed Qualifications Computer with internet access Quiet work space away from distractions Must be able and comfortable to working in an environment without immediate supervision Ability to read, understand, and follow oral and written instructions Data entry or administrative assistant experience is not needed but can be a bonus We are recruiting those who have a background in health care, ware house worker, delivery drivers, customer service, etc - we welcome all backgrounds so long as you're ready to learn Benefits Earn Part time income from the comfort of your home Work on your time - you work when you want Learn new skills, get access to in demand work from home jobs No dress code, work in your pj's or work in a suit - If you choose
    $32k-39k yearly est. 60d+ ago
  • Senior Director, Graduate Campus Relationships (Remote)

    Stryker Corporation 4.7company rating

    Chicago, IL jobs

    A financial services company is seeking a Senior Director of Graduate Campus Relationships to support its In-School Student Loan business. This role involves developing strategies to enhance graduate school relationships, managing campus outreach initiatives, and collaborating with various stakeholders to optimize services. Ideal candidates will have over 10 years of experience in higher education administration and significant knowledge of the student loan market. A Bachelor's degree is required, with a Master's preferred. Competitive salary and benefits are offered. #J-18808-Ljbffr
    $155k-210k yearly est. 5d ago
  • Clinical Quality Documentation Specialist, Full-time, Days, Hybrid (Sign-on bonus eligible)

    Northwestern Memorial Healthcare 4.3company rating

    Palos Heights, IL jobs

    At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description The Clinical Quality Documentation Specialist I reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Clinical Quality Documentation Specialist I position facilitates improvement in the overall completeness and accuracy of quality data and outcomes through extensive interaction with physicians, nursing staff, interdisciplinary quality committees, multidisciplinary teams and clinical coders. The Clinical Quality Documentation Specialist I applies clinical expertise, knowledge of the national Quality agenda, professional nursing standards, current research, best practices, and interdisciplinary collaboration to advance problem analysis and creative process redesign for clinical documentation. The Clinical Quality Documentation Specialist I acts as a change agent to systematically drive and implement change as prioritized by Clinical Documentation Leadership and Senior Clinical and Senior Quality leadership and/or through the quality and safety committees. Participates in performance improvement initiatives, receives and monitors control plans and data trends under the purview of the Clinical Documentation and Clinical Quality Programs and in collaboration with clinical interdisciplinary quality committees and physician practices. Key to this role is the ability to compel changes in documentation through in-person interaction to facilitate accurate representations of patient characteristics within the medical record so that process and outcome measures based on documentation reflect performance accurately. Responsibilities: In partnership with Clinical Documentation Leadership and the Medical Directors of Clinical Documentation, maintains integrated relationships with business unit and system physician and administrative leaders to advance quality metrics through front-line documentation efforts. Rounds daily with physician and advanced practice providers (APPs) in assigned service line(s) or business units to ensure appropriate and accurate documentation in the medical record. Ensures the level of services and acuity of care will accurately be reflected in quality outcomes. Partners with operational and medical leadership in a given service line or business unit to identify, develop and implement successful communication and education, to engage physicians and improve processes and outcomes. Performs daily medical record reviews in assigned service line(s). Performs data collection activities to identify documentation issues, quality issues, and opportunities for improvement in patient care and services. Basic understanding of clinical documentation through the lens of local and national quality and ranking methodologies, including but not limited to, U.S. News and World Report, Vizient, Leapfrog, the CMS Star Rating, and payer contracts and assists the Managers of Clinical Documentation in execution of and maintenance of key strategies to effect change. Understands the basics of leveraging their NM network to initiate conversations, identify root causes and resolution, and align resources. Analyzes quality and patient safety data to identify patterns in the management of patient care and services using reported 1.) Hospital acquired conditions, 2) Patient safety indicators, 3) Case Mix index, and 4) Expected mortality. Collaborates with the Clinical Quality Team to model, teach and improve upon the culture of safety with shared improvement in all venues. Presents updates to operational and medical leadership, attending and resident physicians and interdisciplinary quality committees. Communicates effectively and collaborates with colleagues and the Clinical Coding Team. Fosters an environment to execute a shared vision in creating a model of best practice in the accurate reporting of patient diagnoses, comorbid conditions and treatment rendered. Professional Development and Education: Masters evidence and literature in relevant clinical area, discipline, and improvement science, including clinical quality improvement, patient safety, human factors, failure modes, root cause analysis, and related performance and safety resources. Applies knowledge of professional nursing standards, best practices, and interdisciplinary collaboration to advance problem analysis and resolution and creative process redesign. Other: Participates in a minimum of one NM Clinical Documentation committee as approved by Manager, Clinical Documentation Participates on departmental and hospital committees and task-forces as assigned. Participates in concurrent performance improvement activities and on-going review activities. Performs other job-related duties as requested, including special projects. Complies with Northwestern Memorial Hospital policies on patient confidentiality including HIPPA requirements and Personal Rules of Conduct. Qualifications Required: Registered Nurse in the State of Illinois Bachelor's or Master's degree in nursing Minimum 2 years of experience of bedside nursing care and participation in clinical quality, patient safety, or related initiatives with evidence of effective change management skills. Must possess and consistently demonstrate: Strong interpersonal, communication, conflict management, diplomacy and negotiation skills. Proven leadership to affect positive clinical quality outcomes. Analytical skills necessary to independently collect analyze and interpret clinical data. Basic computer skills and willingness to learn computer applications relative to this position Preferred: Master's Degree Five years' experience in medical/ surgical, critical care, intensive care or emergency care preferred Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
    $35k-56k yearly est. 14d ago
  • Rare Disease Specialist - Salt Lake City, UT / Denver, CO

    Disc Medicine 3.7company rating

    Denver, CO jobs

    Join our team in a dynamic hybrid role, offering flexibility to work remotely and from our headquarters in Watertown, MA. Disc Medicine is a clinical-stage biopharmaceutical company committed to discovering, developing, and commercializing novel treatments for patients who suffer from serious hematologic diseases. We are building a portfolio of innovative, first-in-class therapeutic candidates that aim to address a wide spectrum of hematologic diseases by targeting fundamental biological pathways of red blood cell biology, specifically heme biosynthesis and iron homeostasis. Disc Medicine values collaboration, professional development, and scientific integrity and promotes an inclusive company culture that empowers and inspires. POSITION OVERVIEW: As a Rare Disease Specialist (RDS) at Disc Medicine, you will play a pivotal role in our inaugural commercial launch. In this highly visible, field-based role, you will translate cutting-edge science into impactful engagements with healthcare professionals (HCPs) who treat patients with serious hematologic conditions. Representing a patient-centric, scientifically rigorous organization, you will help shape the treatment landscape for rare blood disorders. You will be responsible for executing a salesforce-driven lead program, strengthening existing relationships, forging new ones, and driving awareness and adoption of novel therapies. RESPONSIBILITIES: Execute a salesforce-driven lead program, including management of qualified leads, territory call plans, target lists, and conversion funnels. Engage HCPs (e.g., hematologists, dermatologists, academic institutions, rare disease clinics) with compelling, evidence-based messaging aligned with lead generation campaigns. Maintain up-to-date expertise in disease pathophysiology, clinical data, and competitive dynamics in the rare disease space. Provide real-time feedback on physician insights, unmet needs, and content performance to Medical Affairs and Commercial Operations. Collaborate cross-functionally with Marketing, Medical Affairs, Patient Access, and Sales Operations to enhance campaign strategy, tools, and messaging. Meet or exceed KPIs related to lead conversion, KOL engagement, call frequency, and new account development. Represent the company at national scientific conferences, advisory boards, and professional meetings as needed. Ensure all activities adhere to regulatory, legal, and compliance standards, including the Sunshine Act, FDA guidelines, and internal policies. Accurately document all HCP interactions and expenditures in a timely manner in accordance with federal and state regulations. Uphold the highest ethical standards in all engagements, prioritizing scientific integrity and patient welfare. REQUIREMENTS: Bachelor's degree required; advanced degree (MBA, MS, or PhD) preferred. Minimum of 10 years of pharmaceutical or biotech sales, with a focus on rare diseases, rare hematology or rare dermatology. Experience launching early-stage therapies or building lead networks for pre-commercial products strongly preferred. Proven track record of achieving sales goals and driving adoption of specialty therapies. Existing HCP relationships and strong account management capabilities within assigned geography. Exceptional communication and presentation skills with the ability to translate complex clinical data into compelling, value-driven narratives. Solid understanding of payer landscape, patient-access programs, and reimbursement models in rare disease treatment. Deep understanding of compliance and regulatory, including the Sunshine Act, HIPPA and FDA promotional guidelines. Self-motivated, highly organized, and adept at thriving in a fast-paced, scaling commercial environment. Willingness to travel up to ~50% nationally, with flexibility for regional meetings and conferences. The annual base salary range for this position is listed below. Actual pay rates are determined by considering multiple factors including qualifications, relevance of experience, education & credentials, subject matter expertise, and internal parity. Salary Range$158,100-$213,900 USD Disc Medicine is an equal-opportunity employer committed to providing all qualified candidates and employees equal opportunities. We offer comprehensive benefits and competitive compensation packages. The Company headquarters are in Watertown, MA, and we provide a flexible work environment. Disc Medicine actively recruits individuals with an entrepreneurial spirit and a drive for excellence. Interested candidates should submit a cover letter and resume to be considered for current and future opportunities. Disc Medicine respects your privacy. For information about how Disc processes your personal data in the context of your candidacy, please see our Privacy Notice.
    $55k-110k yearly est. Auto-Apply 10d ago
  • Billing Coordinator - CTI Pulmonology and Thoracic Surgery (hybrid)

    Northwestern Memorial Healthcare 4.3company rating

    Chicago, IL jobs

    Company DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description Performs charge capture for all procedures completed in the Bronchoscopy suite. This includes: Audit of CPT codes associated with each procedure Confirmation of supplies used and verification of alignment with operative notes Assists patients with billing and insurance related matters including communicating with patients regarding balances owed and other financial issues and facilitating collection of balances owed. Educates patients about financial assistance opportunities, insurance coverage, treatment costs, and clinic billing policies and procedures. Collaborates closely with physicians and technicians to understand treatment plans and determine costs associated with these plans; Works closely with the staff on managed care and referral related issues; communicates findings to patients. Coordinates the pre-certification process with the clinical staff as it relates to procedures in the Bronchoscopy Suite and Operating Rooms Handles billing inquiries received via telephone or via written correspondence. Responsible for thoroughly investigating and understanding financial resources or programs that may be available to patients and educating staff and patients about these programs. Conducts precertification for appropriate tests or procedures and facilitates the process with managed care and the clinical team. Documents all information and authorization numbers in Epic and acts as a liaison for follow-up related to precertification. Performs activities and responds to patient inquiries related to billing follow-up. Requests necessary charge corrections. Identifies patterns of billing errors and works collaboratively with department manager and outside entity to improve processes as needed. Provides guidance regarding clinical documentation to optimize charges and RVUs Confirms coding accuracy based on clinical documentation and reviews common errors or misses with physicians and leadership. The Billing Coordinator reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Billing Coordinator is responsible for processing charges, payments and/or adjustments for all services rendered at all NM Corporate Health Clinics. Researches and follows- up on all outstanding accounts. Answers all calls regarding charges and claims, providing exceptional customer service to all callers. Possesses extensive knowledge of coding, billing, insurance and collections procedures and coordinates the accounts receivable functions. Performs weekly claims, monthly late bills and patient statement runs and reviews accounts to be placed with an outside collection agency. RESPONSIBILITIES: Department Operations Ensures patient demographic and billing/insurance information is kept current in the computer application. Documents all patient and company contacts. Reviews daily clinic schedules and tracks receipt of documentation to assure completeness of charge capture. Ensures notes are is placed in systems, clearly identifying steps taken, according to established procedures. Works with patients/clients to establish payment plans according to predetermined procedures. Handles all incoming customer service calls in a professional and efficient manner. Provides exceptional service to all customers, guarantors, patients, internal and external contacts. Prepares itemized bill upon request; explains charges, payments and adjustments. Produces a clear and understandable statement to individuals on any outstanding account balance. Responsible for timely submission of accurate bills and invoices to clients, patients and insurance companies. Ensures timely posting of all charges, payments, denials and write-offs to the appropriate account, maintaining the highest level of quality for each transaction processed within 48 hours of receipt. Responsible for balancing each payment and adjustment batch with reconciliation report and bank account deposits after completion. Ensures compliant follow up procedures are followed, to third party payers regarding outstanding accounts receivables. Run outstanding A/R reports, follow-up on unpaid claims or balances with insurance companies, patients, and collection agency, as defined by department. Perform daily systematic review of accounts receivable to ensure all accounts ready to be worked are completed. Recommend accounts for contractual or administrative write-off and provide appropriate justification and documentation. Denials and appeals follow-up including root cause analysis to reduce/prevent future denials. Reviews, prepares and sends pre-collection letters as defined by department procedures. Identifies and sends accounts to outside collection agency. Prepares and distributes reports that are required by finance, accounting, and operations. Handles all work in an accurate and timely manner, consistently meets or exceeds productivity standards, quality standards, department goals and deadlines established by the team. Practice HIPAA privacy standards and ensure compliance with patient health information privacy practices. Identify opportunities for process improvement and submit to management. Demonstrate proficient use of systems and execution of processes in all areas of responsibilities. Communication and Teamwork Fosters and maintains positive relationships with the Corporate Health team, Human Resources, NM employees and physicians. Provides courteous and prompt customer service. Answers the telephone in a courteous professional manner, directs calls and takes messages as appropriate. Checks for messages and returns calls. Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others. Communicates appropriately and clearly to physicians, manager, nursing staff, front office staff, and employees. Maintains a good working relationship within the department. Organizes time and department schedule well. Demonstrates a positive attitude. Service Excellence Displays a friendly, approachable, professional demeanor and appearance. Partners collaboratively with the functional areas across Northwestern Medicine in support of organizational and team objectives. Fosters the development and maintenance of a cohesive, high-energy, collaborative, and quality-focused team. Supports a “Safety Always” culture. Maintaining confidentiality of employee and/or patient information. Sensitive to time and budget constraints. Other duties as assigned. Qualifications Required: High school graduate or equivalent. Strong Computer knowledge, data entry skills in Microsoft Excel and Word. Thorough understanding of insurance billing procedures, ICD-10, and CPT coding. 3 years of physician office/medical billing experience. Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization. Ability to work independently. Preferred: 3 years of physician office/medical billing experience in Corporate Health/Occupational Health a plus. CPC (Certified Professional Coder) or R (Registered Medical Coder) Certificate a plus. Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
    $45k-58k yearly est. 32d ago

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