Member Service Representative jobs at Seabreeze Amusement Park

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together. Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today. The Customer Experience Representative will handle escalated guest concerns and retention by phone, email or online chat. Making certain to listen effectively to find the root cause of issues, the CX Associate will communicate clearly in a friendly way to solve the issue, and complete follow up as required. Significant outbound call work required. Schedule: Monday through Friday, 12:30pm-9pm, weekend full availability required THIS IS AN IN-OFFICE POSITION Responsibilities: * Handle guest concerns before, during and after a vacation is purchased and/or used. * Deliver prompt and professional solutions for customer inquiries via direct contact, phone, email and online chat. * Responds to customer inquiries/concerns by understanding inquiry; reviewing previous inquiries and responses; interact with contracted vendors, hotel/resort staff, etc. to gather and research information; assembling information; verifying customer's understanding of information and implementing a prompt solution * Records customer inquiries by documenting the issue and response in customer accounts. Report all resolutions for internal record keeping * Improves quality of service by recommending improved processes and training opportunities * Provide complete resolution to escalated guest concerns from a variety of channels including but not limited to the Better Business Bureau, Attorney General, Bluegreen surveys, internal and external executives, or other legal entities. * Have a thorough understanding, and keep up with changes to systems, vacation offers, promotions, destinations, participation details and policy changes Qualifications: * High school diploma or equivalent (GED) * 6 months of sales or customer service experience * Must be able to multi-task and work in a fast-paced environment, handling multiple systems and projects simultaneously, and must be proficient with computers * Must be friendly, helpful, patient and professional, even in challenging scenarios * Strong written, verbal and interpersonal communication skills and have exemplary follow-up skills * Excellent conflict resolution and negotiation skills. Outstanding ability to think through difficult situations and engineer creative solutions. * Ability to be flexible with work schedule, including overtime, weekends and holidays Benefits: * Paid training: You will earn as you learn to be a Hilton vacation specialist and brand ambassador. * Career Growth: We believe in developing our current talent, we promote within. * Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits! * Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization! * Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more! Extraordinary People, Exceptional Benefits on Day One Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

As a Welcome Center Representative you would be responsible for: RSALMK.1820.683.20 * Check in guests, Qualify Guest, NQ Guest, assigning tour times, modifying tour times, Rescheduling mini-vacation packages, cancelling mini-packages and creating mini-vacation packages. * Must reconcile tickets and bank inventory daily. * Thorough knowledge of local area and major attractions is a must. * Agents must perform confirmation calls for all pre-arrivals. * Verify all late arrivals checked-in their assigned hotel and confirm their assigned tour date and time. * Answer phones professionally and with-in 3 rings. * And other assignments as requested by management. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join the Team Where Pizza Meets the Passion of the Game! Are you ready to bring your A-game to the world of pizza? Papa Johns Las Vegas is not just about serving delicious pizza, we're about teamwork, fun, and creating unforgettable moments for our customers and team members. Oh, and here's the kicker: Maxx Crosby, (#98), is part of our ownership team! That's right-you'll be joining a team led by the same relentless energy and dedication Maxx brings to the field. Why You'll Love Working Here: * Pizza Perks: Score big with team discounts on your favorite pizza and sides. * Be Part of a Legendary Team: Work alongside the spirit of a true Raider Nation star. * Grow with Us: Opportunities to level up your career in a fast-paced, fun environment. * Competitive Pay: We value your hard work and show it. What We're Looking For: * Passionate individuals who know how to hustle and make every moment count. * Team players who can channel their inner MVP to deliver amazing customer service. * Flexible go-getters ready to tackle any challenge. The Playbook: As a part of the Papa Johns Las Vegas team, you'll be on the front lines serving fresh, high-quality pizza and making our guests feel like the real MVPs. Whether you're rolling out dough or delivering smiles, you'll be part of a winning culture inspired by Maxx Crosby's commitment to excellence. Ready to suit up and join the dream team? Apply today and let's make magic happen-one pizza at a time! * Casual Dining Experience * Money Handling * Fast-Paced Experience * Fluent in English

Job Details Entry Patchogue Family YMCA - Patchogue, NY Brookhaven Roe - Patchogue YMCA Center - Holtsville, NY Part Time No degree required $16.50 - $18.50 Hourly Morning Shift Customer Service / Front DeskDescription The Member Services Representative will provide a welcoming environment for new and prospective YMCA members and staff. The representative will be responsible for keeping well-informed of YMCA programs and policies, handle billing and registration for programs and membership, and assist with member needs and requests. The Representative may be asked to participate in off-site and/or street team events in the community promoting the mission of the YMCA and the various programs it offers. This position will fully understand and be able to connect the needs and goals of the prospective member to the value and benefits of YMCA membership and programs resulting in membership conversion. ESSENTIAL FUNCTIONS: • Maintains a consistent professional image through dress, actions and relationships with others and creates opportunities to speak enthusiastically on behalf of the YMCA. • Endorses and promotes YMCA procedures and policies including (but not limited to): personnel guidelines, safety guidelines, facility access procedures, and membership policies. • Attends and successfully completes on-boarding training (YMCA sales approach and customer service experience). • Answers phones, greets walk-ins, process cash transactions at both main branch front desk and outdoor pool desk. • Generates prospects by working within the community at health fairs, events and with various entities (businesses, schools, churches, organizations, etc.); work together as part of the support Street Team. • Follow up with prospects generated from walk-ins, guest pass users, referrals, community events, etc. as directed, using the information call script to engage the prospect toward an appointment. • Provide facility tours as needed using the needs analysis form and the features/benefits/feedback system. • Maintain a good understanding of all facility and program offerings for all ages and be able to communicate them to prospective members with regards to their specific interests. • Maintain an understanding of health and wellness as it relates to the YMCA. • Work as a team with the Branch Staff Team to support high Branch conversion rates. • Assists in island-wide membership related marketing efforts. • Supports island-wide member engagement challenges/events. • Adhere to all Department of Health and YMCA of Long Island standards, expectations and regulations. • Ensure program, staff and patrons maintain hygiene habits/practices in accordance with CDC guidelines. • Other tasks as directed. Opening shifts 4:45am-10:00am Monday-Friday, 6:45am-12:00pm Saturday-Sunday. Multiple positions open. Qualifications Sales and customer service experience preferred High School diploma Highly motivated and entrepreneurial spirit with the ability to work a variety of hours, including evenings and weekends Ability to work in a fast-paced environment and deal with pressure in meeting sales goals Strong organizational skills Excellent communication and interpersonal skills Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. **We are adding to our Field Service Technician team** and looking for motivated, customer-focused, coachable individuals who have a knack for technology and sales. **Why Join Our Technician Team?** + Competitive hourly base plus uncapped commission + Comprehensive paid training & Ongoing coaching and support + Company take-home vehicle and gas card + Cell phone and work tablet + We provide all tools necessary to perform the job - We'll ship everything to you directly! + 4/10 work schedule with home dispatch (clock in and out from your driveway each day). We pay for your drive time to/from and in-between appointments! **Why Join Vivint?** + Ten paid holidays + Two weeks paid time off + Employee pricing on smart home products + Medical/Dental/Vision/Life coverage + 401(k) plan with matching + Career development and leadership opportunities + Fast Company's list of the World's 50 Most Innovative Companies, Forbes named us one of America's Best Employers and a Best Employer for Diversity **A Day in the Life:** As part of our Field Service Technician team, you'll provide expert-level installation and services of cutting-edge technology. As a technician, you will have the opportunity to maximize your earning potential by leveraging service and installation appointments into leads and additional revenue. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for - peace of mind. **Who we're looking for:** Our technician team is made up of a wide variety of backgrounds and experience levels. We believe in investing in our employees and providing comprehensive training and support. So, whether you're an experienced Field Technician, a sales rep looking for a change, or just a motivated, coachable individual, we want to speak with you! + Exceptional customer service skills + Sales experience - car sales, retail sales, insurance sales, B2C sales, call center experience + Field technician experience - cable installation, internet Installation, pest control, lawn maintenance, construction, solar technician + Clean driving record and valid license + Someone who thrives in a team environment as well as independently + Candidates must live within a 20-mile radius of the city **Physical demands of the job:** + Lift and carry up to 45 lbs. + Climb ladders up to 14 feet + Work in attics and other limited-space areas + Bend, kneel, crouch, and stand for extended periods Safety culture is strong at Vivint. Field service technicians will conduct a safety analysis of every home to assure a safe workplace for the technician and the customers. The base hourly range for this position is: $28.02 - $31.71* *The base hourly range above represents the low and high end of the salary range for this position. Actual pay will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition, the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at *************************************************************************** Official description on file with Talent. Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. **We are adding to our Field Services Technician team** and looking for motivated, customer-focused, coachable individuals who have a knack for technology and sales. **Why Join Our Technician Team?** + Competitive hourly base plus uncapped commission + Comprehensive paid training & Ongoing coaching and support + Opportunity for overtime to earn time and a half + 4/10 work schedule with home dispatch (clock in and out from your driveway each day). We pay for your drive time to/from and in-between appointments! + Company take-home vehicle and gas card + Cell phone and work tablet + We provide all tools necessary to perform the job - We&aposll ship everything to you directly! **Why Join Vivint?** + Full-time employment & Full benefit package including medical, dental, vision, life, and 401(k) + 10 PTO days and paid holidays + Career development and leadership opportunities + Employee pricing on smart home products + Fast Company's list of the World's 50 Most Innovative Companies, Forbes named us one of America's Best Employers and a Best Employer for Diversity **A Day In the Life:** As part of our Field Services Technician team, you'll provide expert-level installation and Servicess of cutting-edge technology. As a technician, you will have the opportunity to maximize your earning potential by leveraging Services and installation appointments into leads and additional revenue. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for - peace of mind. **Who we're looking for:** Our technician team is made up of a wide variety of backgrounds and experience levels. We believe in investing in our employees and provide comprehensive training and support. So whether you're an experienced Field Technician, a sales rep looking for a change, or just a motivated, coachable individual, we want to speak with you! + Exceptional customer Services skills + Sales experience - car sales, retail sales, insurance sales, B2C sales, call center experience + Field technician experience - cable installation, internet Installation, pest control, lawn maintenance, construction, solar technician + Clean driving record and valid license + Someone who thrives in a team environment as well as independently **Physical demands of the job:** + Lift and carry up to 45 lbs. + Climb ladders up to 14 feet + Work in attics and other limited-space areas + Bend, kneel, crouch, and stand for extended periods Safety culture is strong at Vivint. Field Services technicians will conduct a safety analysis of every home to assure a safe workplace for the technician and the customers. The base hourly range for this position is: $28.48 - $32.34* *The base hourly range above represents the low and high end of the hourly range for this position. Actual pay will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition, the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent. Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.

Under the direction of the Resort Services Leadership team, the Specialist I Resort Services is responsible for assisting both transient and casino guests with their room reservation needs in addition to facilitating in-house service requests. As the “voice” of the Hotel, the Resort Services Specialist I provides Best in Class guest service by accurately and efficiently processing room reservations and other service requests in order to maximize guest experience. Core Responsibilities: Provides guests with the highest level of customer service during all interactions. Answers phone calls and processes hotel and casino reservations in a courteous and gracious manner using approved scripting. Can knowledgably describe each room's physical elements and offer the guest a choice of room type that satisfies their needs. Addresses guest concerns and provides exemplary solutions. Efficiently facilitates in-house guest requests to ensure the highest level of guest satisfaction while aiming to exceed guest expectations. Accurately inputs and organizes hotel and casino reservation information, internet, travel agency requests and internal department communications with appropriate follow-up. Maintains accurate notes of special requests and ensures guest requests are accurately entered into the Lodging Management System. Partners with Hotel Front Desk Team to accommodate in-house guest requests/accommodation changes to ensure a high level of guest satisfaction. Assists with Hotel concierge services, guest itineraries and coordination of inter-departmental communications according to established protocols. Assesses guest requests and inquiries, offers creative suggestions and recommendations tailored to each guest's unique needs. Consistently presents information in a professional manner in both team member and business interactions. Maintains accurate logs of special requests and ensures requests are blocked in LMS. Ensures all reservations transferred to LMS are accurate. Has a strong understanding of selling strategy for hotel and stays current on status of room inventory. Strategically sells hotel rooms to maximize transient room revenue using up-sell and yield management techniques per Company policy. Knowledgeable in Hotel hours of operation and amenity offerings such as Restaurants, Spa, Pool, Casino Promotions, Event Center, and Special Events. Assists in-house guests with wake-up calls and inputting in-house guests requests in HotSOS. The Resort Services Specialist I will dispatch the Bell Desk and Engineering using a radio to assist in-house guests. Accurately assess casino customer gaming data to extend an appropriate level of complimentaries to qualified casino guests based on established company guidelines. Safeguards confidential Guest, Department and Company data. Adheres to all health and safety policies and procedures set by Company. Positively contributes to an environment which motivates team members to collaborate, learn, perform and develop their skills. Processes all changes and cancellations for group reservations accurately. Consistent and regular attendance is an essential function of this job. Performs other duties as assigned to support efficient operation of Department. Qualifications: High school Diploma or GED required. Minimum two (2) years' experience in Hotel Reservations or Hotel customer service role in high-end/luxury hotel preferred. Must obtain a Nevada Gaming License. Excellent telephone etiquette and verbal and written communication skills required. Must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed. Intermediate proficiency in Microsoft Office preferred. Ability to identify and prioritize issues. Excellent organizational skills. Strong interpersonal skills. Must possess a friendly and outgoing demeanor. Must be detail oriented and can multi-task. Bilingual in a foreign language preferred. Physical Demands: Work is performed in an office setting. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. May be exposed to smoke. The noise level in the work environment is usually moderate to loud. Constant contact with executives, department management, team members, and guests. Prolonged sitting or standing and mobility while on the phone. Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally. Eye/hand coordination. Equal Opportunity Employer: Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law. We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!

MFG is hiring a Member Relations Associate to join our team! Responsibilities Responsible for membership communication: nomination emails, membership database organization, tracking applicants, day-to-day correspondence with members Assisting with monthly membership newsletter Overseeing ZZ's Club Membership e-mail: ********************** Training and implementing Peoplevine app into membership community Responsible for key date communication to members (i.e. Art Basel, NYE announcements, etc.) Assisting MFG Senior Director VIP Relations with administrative membership tasks BENEFITS: We offer competitive salary, medical/dental/vision insurance, TransitChek discount, Team Member Referral program, a generous dining program, and progressive paid time off. We offer many opportunities for growth and development for those who show long-term commitment to their role and MFG. Equal Employment Opportunity Major Food Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Major Food Group is an equal opportunity employer.

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occassionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Job DescriptionDescription: Summary/Objective The Server smiles and sets the tone for locals entering the café. The server is responsible for providing an exceptional experience for locals through anticipation of needs while maintaining friendly, engaging and individualized attention to locals. The Server provides information and educates locals about the premium nature of Bluestone Lane menu items. The Server's primary role is to maximize sales while following the Steps of Service. The role fulfils other duties as required such as finalizing food items and using the point of sale system. Positioning: The Server is positioned on the café floor so that they are accessible and within eyes reach of our local Essential Functions/Responsibilities: Ownership: ? Communicates and interacts with locals using clear and enthusiastic words, tone of voice and body language. Makes locals feel appreciated and valued throughout interactions ? Contributes positively to the team environment, working cohesively with one another to deliver exceptional experiences to locals ? Attends to locals in a manner consistent with the Bluestone Lane Steps of Service ? Maintains professional composure and local engagement during periods of high-volume ? Maintains an organized and hygienic working environment, cleans routinely and proactively restocks items in store ? Performs well under pressure and maintains efficient, friendly and engaging local experience ? Follows Bluestone Lane operating procedures and processes, including completing transactions accurately and following safety and security measures Spend through Service: ? Service tables with focus on upselling food & beverage. Keen eye to refill beverage at right time ? Deep understanding of the menu in order to educate and excite local ? Work closely with back of house teammates to ensure accurate & efficient order placement to achieve food placement within 10 minutes of ordering ? Achieve BL operational criteria of $30 per customer with a 30-minute stay through checking in, upselling & focused service Server - Cafes 7.2019 Page 1 of 2 happiness ambassador - fair go - ride the wave - mateship Human Connection: ? Local focused, interacting and servicing locals with all needs - name, face & order every time ? Clear tables in a timely manner, checking in with locals a minimum of 5 times during their stay ? Build relationships and human connection through personalization and conversation Premium Broad Product: ? Deep understanding of menu and ingredients in order to educate, engage and excite local using Aussie Hospitality ? Ensure product is plated to perfection ? Speed of service - provide quality product with speed and accuracy Beautiful Spaces: ? Resets and follows Bluestone Lane table presentation standards in a timely manner ? Ensures floor & workspace are always clean and fully functioning ? Always maintains grooming guidelines Measures of Success: ? Steps of Service followed consistently ? Achieve operational goals of minimum check of $30 per person, average table turn of 30 minutes ? Good communication & working environment with Teammates - working together to service local efficiently and effectively ? Beautifully presented food ? Knows locals' name & order - provides genuine escape by delivering great service Skills, Knowledge & Experience: ? You have 1+ years' experience as a server or in sales ? You have a minimum one-year experience in a customer service/food industry environment and a passion to provide exceptional customer experience ? You are DOH accredited or Safeserve Certified preferred ? You have a passion for providing great service & making others happy ? You have strong interpersonal and communication skills with an ability to build relationships ? You are a team player and have proven experience working on a team to achieve great performance ? You can work in a high stress, fast paced work environment ? You can stand for extended periods and lift to 40lbs Work Environment: This position operates within a cafe environment, working in close proximity to team members. The position requires walking and standing during the entire shift. It also requires the continuous ability to reach, bend, lift, carry, stoop and wipe. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements:

Job DescriptionDescription: OPEN HOUSE THURSDAY AUGUST 21ST 11AM-4PM 62 Chelsea Piers Pier 62, New York, NY 10011 Summary/Objective: The Service Professional is responsible for setting the tone in the café by providing an exceptional hospitality experience and following Bluestone Lane's Steps of Service at all times. They are responsible for educating guests about the premium nature of Bluestone Lane menu items, anticipating guests' needs, and maintaining friendly, engaging, and individualized service. They play a variety of roles throughout the day in the cafe: host, server, and barista. They promote the values, culture & purpose of Bluestone Lane based on our Key Success Factors: Human Connection, Premium Broad Product, Spend Through Service, and Beautiful Spaces. Essential Functions: Human Connection: Welcomes the guest with a smile & explains the Bluestone Lane dining experience Builds strong connection with guests and makes them feel appreciated by learning names and creating a personal connection with them to build repeat business and create a daily escape Guides guests on how to download & order from the app, can upsell & excite about rewards & loyalty Contributes positively to the team environment, working cohesively with one another to deliver exceptional experiences to guests Premium Broad Product: Deep understanding of the menu in order to educate and excite guest about food & beverage options Holds highest standards of coffee/beverage quality and processes as gatekeeper for café Spend through Service: Service tables with focus on upselling food & beverage. Keen eye to refill beverage at right time Work closely with back of house teammates to ensure accurate & efficient order placement to achieve food placement within 12 minutes of ordering Provides quality product with speed and accuracy Beautiful Spaces: Participates in daily, weekly and monthly cleaning practices Maintains an organized and clean working environment Ensures coffee bar equipment and tools are always clean and fully functioning Completes store opening and closing procedures accurately and efficiently Always maintains grooming & uniform guidelines This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Skills, Knowledge & Experience: 2+ years experience working in a full-service restaurant Have a passion for providing great service & making others happy A team player and enjoys working on a team to achieve great performance Ability to work in a high demand, fast paced environment Ability to stand for extended periods and lift up to 40lbs DOH Accreditation and/or ServSafe Certified a plus Working Environment: This position operates in a kitchen environment with equipment such as an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef's knives. The employee is frequently exposed to heat, steam, fire and noise. The position occasionally requires the team member to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Authorization Requirements: Able to work in the US Requirements:

Job DescriptionDescription: Summary/Objective The Server smiles and sets the tone for locals entering the café. The server is responsible for providing an exceptional experience for locals through anticipation of needs while maintaining friendly, engaging and individualized attention to locals. The Server provides information and educates locals about the premium nature of Bluestone Lane menu items. The Server's primary role is to maximize sales while following the Steps of Service. The role fulfils other duties as required such as finalizing food items and using the point of sale system. Positioning: The Server is positioned on the café floor so that they are accessible and within eyes reach of our local Essential Functions/Responsibilities: Ownership: ? Communicates and interacts with locals using clear and enthusiastic words, tone of voice and body language. Makes locals feel appreciated and valued throughout interactions ? Contributes positively to the team environment, working cohesively with one another to deliver exceptional experiences to locals ? Attends to locals in a manner consistent with the Bluestone Lane Steps of Service ? Maintains professional composure and local engagement during periods of high-volume ? Maintains an organized and hygienic working environment, cleans routinely and proactively restocks items in store ? Performs well under pressure and maintains efficient, friendly and engaging local experience ? Follows Bluestone Lane operating procedures and processes, including completing transactions accurately and following safety and security measures Spend through Service: ? Service tables with focus on upselling food & beverage. Keen eye to refill beverage at right time ? Deep understanding of the menu in order to educate and excite local ? Work closely with back of house teammates to ensure accurate & efficient order placement to achieve food placement within 10 minutes of ordering ? Achieve BL operational criteria of $30 per customer with a 30-minute stay through checking in, upselling & focused service Server - Cafes 7.2019 Page 1 of 2 happiness ambassador - fair go - ride the wave - mateship Human Connection: ? Local focused, interacting and servicing locals with all needs - name, face & order every time ? Clear tables in a timely manner, checking in with locals a minimum of 5 times during their stay ? Build relationships and human connection through personalization and conversation Premium Broad Product: ? Deep understanding of menu and ingredients in order to educate, engage and excite local using Aussie Hospitality ? Ensure product is plated to perfection ? Speed of service - provide quality product with speed and accuracy Beautiful Spaces: ? Resets and follows Bluestone Lane table presentation standards in a timely manner ? Ensures floor & workspace are always clean and fully functioning ? Always maintains grooming guidelines Measures of Success: ? Steps of Service followed consistently ? Achieve operational goals of minimum check of $30 per person, average table turn of 30 minutes ? Good communication & working environment with Teammates - working together to service local efficiently and effectively ? Beautifully presented food ? Knows locals' name & order - provides genuine escape by delivering great service Skills, Knowledge & Experience: ? You have 1+ years' experience as a server or in sales ? You have a minimum one-year experience in a customer service/food industry environment and a passion to provide exceptional customer experience ? You are DOH accredited or Safeserve Certified preferred ? You have a passion for providing great service & making others happy ? You have strong interpersonal and communication skills with an ability to build relationships ? You are a team player and have proven experience working on a team to achieve great performance ? You can work in a high stress, fast paced work environment ? You can stand for extended periods and lift to 40lbs Work Environment: This position operates within a cafe environment, working in close proximity to team members. The position requires walking and standing during the entire shift. It also requires the continuous ability to reach, bend, lift, carry, stoop and wipe. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements:

This role as Member Service Rep requires skills such as patience, empathy, and a desire to make memorable experiences and provide excellent service for our guests! Responsibilities •Execute an extensive range of cleaning and maintenance tasks with an unwavering commitment to perfection, reflecting the standards of a globally recognized four-star spa. •Diligently manage the upkeep of spa facilities, including meticulous vacuuming, mopping, dusting, and thorough sanitization of surfaces •Precisely manage waste disposal, ensuring timely emptying and replacing of trash receptacles with utmost attention to detail •Skillfully prepare and turnover guest rooms, including expert towel folding, comprehensive disinfection of restrooms, and thoughtful replenishment of luxury amenities •Consistently maintain the spa's environment to epitomize world-class cleanliness and sophistication •This role is crafted for those who are passionate about creating and maintaining a space of unparalleled cleanliness and luxury Checking guests in and out Qualifications •Energetic, enthusiastic and motivational •Excellent customer service skills and work ethic •Efficient, well organized, and able to handle a variety of duties simultaneously •Can think outside the box to offer new ideas, concepts, solutions, etc •Professional manner, discretion, and appearance •Normal work hours: Varied to include nights, weekends, and holidays •Excellent verbal and written skills •Strong team player •Familiar working in a luxury environment Benefits-raises and holiday bonuses paid lunches, paid holidays even when you don't work, health and dental benefits, caring workspace that the foundation is love and growth. Please attach your social media links when applying to be considered.

Summary/Objective: The Service Professional is responsible for setting the tone in the café by providing an exceptional hospitality experience and following Bluestone Lane's Steps of Service at all times. They are responsible for educating guests about the premium nature of Bluestone Lane menu items, anticipating guests' needs, and maintaining friendly, engaging, and individualized service. They play a variety of roles throughout the day in the cafe: host, server, and barista. They promote the values, culture & purpose of Bluestone Lane based on our Key Success Factors: Human Connection, Premium Broad Product, Spend Through Service, and Beautiful Spaces. Essential Functions: Human Connection: * Welcomes the guest with a smile & explains the Bluestone Lane dining experience * Builds strong connection with guests and makes them feel appreciated by learning names and creating a personal connection with them to build repeat business and create a daily escape * Guides guests on how to download & order from the app, can upsell & excite about rewards & loyalty * Contributes positively to the team environment, working cohesively with one another to deliver exceptional experiences to guests Premium Broad Product: * Deep understanding of the menu in order to educate and excite guest about food & beverage options * Holds highest standards of coffee/beverage quality and processes as gatekeeper for café Spend through Service: * Service tables with focus on upselling food & beverage. Keen eye to refill beverage at right time * Work closely with back of house teammates to ensure accurate & efficient order placement to achieve food placement within 12 minutes of ordering * Provides quality product with speed and accuracy Beautiful Spaces: * Participates in daily, weekly and monthly cleaning practices * Maintains an organized and clean working environment * Ensures coffee bar equipment and tools are always clean and fully functioning * Completes store opening and closing procedures accurately and efficiently * Always maintains grooming & uniform guidelines This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Skills, Knowledge & Experience: * 2+ years experience working in a full-service restaurant * Have a passion for providing great service & making others happy * A team player and enjoys working on a team to achieve great performance * Ability to work in a high demand, fast paced environment * Ability to stand for extended periods and lift up to 40lbs * DOH Accreditation and/or ServSafe Certified a plus Working Environment: This position operates in a kitchen environment with equipment such as an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef's knives. The employee is frequently exposed to heat, steam, fire and noise. The position occasionally requires the team member to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Authorization Requirements: * Able to work in the US

WHO WE ARELindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world's most remote and pristine locations on our fleet of 23 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”. JOB SUMMARY Join us as our Specialist, Additional Services (SAS), where you'll be essential in crafting unforgettable guest experiences. In this dynamic role, you'll manage and confirm guest requests for additional cruise services, ensuring every detail is executed flawlessly. Collaborating closely with vendors and internal teams, the SAS will ensure timely communication, accurate reporting, and efficient inventory management.The ideal candidate is highly organized, detail-oriented, and passionate about providing exceptional support to guests and travel advisors. If you thrive in a fast-paced environment and are dedicated to creating extraordinary experiences, this is the perfect opportunity for you. ESSENTIAL DUTIES To perform this job successfully, the employee must be able to perform each essential duty satisfactorily on determined timelines. Additional duties may be added or assigned at any time. Duties listed below are in the context of the pre/post voyage portion of the expeditions.INVENTORY MANAGEMENT Manage contract terms related to attrition, cancellations, and inventory release directly with vendors, and mitigating financial exposure to the organization. Monitor and action guest waitlists for additional services in priority order, based on established guidelines. Process and confirm guest requests for additional services (e.g., hotel stays, internal air arrangements, upgrades) in a timely manner. VENDOR & INTERNAL COMMUNICATIONS Serve as a primary liaison between Additional Services team and external vendors via a shared email inbox, managing requests for upgrades, service cancellations, and inventory modifications. Coordinate with internal departments via shared and personal email to facilitate guest service requests in a timely manner. Maintain and regularly update assigned Knowledgebase documentation related to hotel and air procedures, ensuring accuracy and usability across teams. MANIFESTS & MISC. Generate, review, and distribute detailed manifests, including arrival, departure, hotel rooming lists and air service manifests, to vendors and internal field partners in a timely and error-free manner. Collaborate with Seaware Analysts, Pre/Post Product Managers and Voyage Project Managers to implement programming changes in Seaware, ensuring that guest records reflect accurate programing and any newly added services. MINIMUM REQUIREMENTS Experience in Inventory Management: Proven ability to manage contract terms related to attrition, cancellations, and inventory release with vendors. Experience in monitoring guest waitlists and processing service requests in a timely manner Vendor & Internal Communications: Ability to serve as a liaison between teams and external vendors, effectively managing requests for upgrades, service cancellations, and inventory modifications. Proficient in coordinating with internal departments to facilitate guest service requests in a timely manner Excellent written and verbal communication skills, with the ability to manage multiple stakeholders effectively. Documentation Skills: Experience in maintaining and updating Knowledgebase documentation related to hotel and air procedures for accuracy and usability. Manifest Management: Ability to generate, review, and distribute detailed manifests, including hotel rooming lists and air service manifests, accurately and in a timely manner. Collaboration Skills: Experience collaborating with analysts and project managers to implement programming changes, ensuring guest records are accurate. Problem-Solving Abilities: Ability to troubleshoot issues related to inventory and guest services, demonstrating proactive problem-solving skills. Attention to Detail: Strong attention to detail in managing manifests and documentation, ensuring error-free distribution and reporting. PREFERRED QUALIFICATIONS Industry Knowledge: Familiarity with the travel or hospitality industry, particularly in relation to cruise or expedition services. Technical Proficiency: Experience with inventory management systems or software, particularly Seaware. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Ability to and willingness to travel. DISCLAIMER STATEMENT This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.

WHO WE ARELindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world's most remote and pristine locations on our fleet of 23 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”. JOB SUMMARY Join us as our Specialist, Additional Services (SAS), where you'll be essential in crafting unforgettable guest experiences. In this dynamic role, you'll manage and confirm guest requests for additional cruise services, ensuring every detail is executed flawlessly. Collaborating closely with vendors and internal teams, the SAS will ensure timely communication, accurate reporting, and efficient inventory management.The ideal candidate is highly organized, detail-oriented, and passionate about providing exceptional support to guests and travel advisors. If you thrive in a fast-paced environment and are dedicated to creating extraordinary experiences, this is the perfect opportunity for you. ESSENTIAL DUTIES To perform this job successfully, the employee must be able to perform each essential duty satisfactorily on determined timelines. Additional duties may be added or assigned at any time. Duties listed below are in the context of the pre/post voyage portion of the expeditions.INVENTORY MANAGEMENT Manage contract terms related to attrition, cancellations, and inventory release directly with vendors, and mitigating financial exposure to the organization. Monitor and action guest waitlists for additional services in priority order, based on established guidelines. Process and confirm guest requests for additional services (e.g., hotel stays, internal air arrangements, upgrades) in a timely manner. VENDOR & INTERNAL COMMUNICATIONS Serve as a primary liaison between Additional Services team and external vendors via a shared email inbox, managing requests for upgrades, service cancellations, and inventory modifications. Coordinate with internal departments via shared and personal email to facilitate guest service requests in a timely manner. Maintain and regularly update assigned Knowledgebase documentation related to hotel and air procedures, ensuring accuracy and usability across teams. MANIFESTS & MISC. Generate, review, and distribute detailed manifests, including arrival, departure, hotel rooming lists and air service manifests, to vendors and internal field partners in a timely and error-free manner. Collaborate with Seaware Analysts, Pre/Post Product Managers and Voyage Project Managers to implement programming changes in Seaware, ensuring that guest records reflect accurate programing and any newly added services. MINIMUM REQUIREMENTS Experience in Inventory Management: Proven ability to manage contract terms related to attrition, cancellations, and inventory release with vendors. Experience in monitoring guest waitlists and processing service requests in a timely manner Vendor & Internal Communications: Ability to serve as a liaison between teams and external vendors, effectively managing requests for upgrades, service cancellations, and inventory modifications. Proficient in coordinating with internal departments to facilitate guest service requests in a timely manner Excellent written and verbal communication skills, with the ability to manage multiple stakeholders effectively. Documentation Skills: Experience in maintaining and updating Knowledgebase documentation related to hotel and air procedures for accuracy and usability. Manifest Management: Ability to generate, review, and distribute detailed manifests, including hotel rooming lists and air service manifests, accurately and in a timely manner. Collaboration Skills: Experience collaborating with analysts and project managers to implement programming changes, ensuring guest records are accurate. Problem-Solving Abilities: Ability to troubleshoot issues related to inventory and guest services, demonstrating proactive problem-solving skills. Attention to Detail: Strong attention to detail in managing manifests and documentation, ensuring error-free distribution and reporting. PREFERRED QUALIFICATIONS Industry Knowledge: Familiarity with the travel or hospitality industry, particularly in relation to cruise or expedition services. Technical Proficiency: Experience with inventory management systems or software, particularly Seaware. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Ability to and willingness to travel. DISCLAIMER STATEMENT This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.

WHO WE ARELindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world's most remote and pristine locations on our fleet of 23 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”. JOB SUMMARY Join us as our Specialist, Additional Services (SAS), where you'll be essential in crafting unforgettable guest experiences. In this dynamic role, you'll manage and confirm guest requests for additional cruise services, ensuring every detail is executed flawlessly. Collaborating closely with vendors and internal teams, the SAS will ensure timely communication, accurate reporting, and efficient inventory management.The ideal candidate is highly organized, detail-oriented, and passionate about providing exceptional support to guests and travel advisors. If you thrive in a fast-paced environment and are dedicated to creating extraordinary experiences, this is the perfect opportunity for you. ESSENTIAL DUTIES To perform this job successfully, the employee must be able to perform each essential duty satisfactorily on determined timelines. Additional duties may be added or assigned at any time. Duties listed below are in the context of the pre/post voyage portion of the expeditions.INVENTORY MANAGEMENT Manage contract terms related to attrition, cancellations, and inventory release directly with vendors, and mitigating financial exposure to the organization. Monitor and action guest waitlists for additional services in priority order, based on established guidelines. Process and confirm guest requests for additional services (e.g., hotel stays, internal air arrangements, upgrades) in a timely manner. VENDOR & INTERNAL COMMUNICATIONS Serve as a primary liaison between Additional Services team and external vendors via a shared email inbox, managing requests for upgrades, service cancellations, and inventory modifications. Coordinate with internal departments via shared and personal email to facilitate guest service requests in a timely manner. Maintain and regularly update assigned Knowledgebase documentation related to hotel and air procedures, ensuring accuracy and usability across teams. MANIFESTS & MISC. Generate, review, and distribute detailed manifests, including arrival, departure, hotel rooming lists and air service manifests, to vendors and internal field partners in a timely and error-free manner. Collaborate with Seaware Analysts, Pre/Post Product Managers and Voyage Project Managers to implement programming changes in Seaware, ensuring that guest records reflect accurate programing and any newly added services. MINIMUM REQUIREMENTS Experience in Inventory Management: Proven ability to manage contract terms related to attrition, cancellations, and inventory release with vendors. Experience in monitoring guest waitlists and processing service requests in a timely manner Vendor & Internal Communications: Ability to serve as a liaison between teams and external vendors, effectively managing requests for upgrades, service cancellations, and inventory modifications. Proficient in coordinating with internal departments to facilitate guest service requests in a timely manner Excellent written and verbal communication skills, with the ability to manage multiple stakeholders effectively. Documentation Skills: Experience in maintaining and updating Knowledgebase documentation related to hotel and air procedures for accuracy and usability. Manifest Management: Ability to generate, review, and distribute detailed manifests, including hotel rooming lists and air service manifests, accurately and in a timely manner. Collaboration Skills: Experience collaborating with analysts and project managers to implement programming changes, ensuring guest records are accurate. Problem-Solving Abilities: Ability to troubleshoot issues related to inventory and guest services, demonstrating proactive problem-solving skills. Attention to Detail: Strong attention to detail in managing manifests and documentation, ensuring error-free distribution and reporting. PREFERRED QUALIFICATIONS Industry Knowledge: Familiarity with the travel or hospitality industry, particularly in relation to cruise or expedition services. Technical Proficiency: Experience with inventory management systems or software, particularly Seaware. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Ability to and willingness to travel. DISCLAIMER STATEMENT This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.

Job Details YMCA East Hampton RECenter - East Hampton, NY $18.00 - $18.50 Hourly AllDescription The Member Services Representative will provide a welcoming environment for new and prospective YMCA members and staff. The representative will be responsible for keeping well-informed of YMCA programs and policies, handle billing and registration for programs and membership, and assist with member needs and requests. The Representative may be asked to participate in off-site and/or street team events in the community promoting the mission of the YMCA and the various programs it offers. This position will fully understand and be able to connect the needs and goals of the prospective member to the value and benefits of YMCA membership and programs resulting in membership conversion. ESSENTIAL FUNCTIONS: • Maintains a consistent professional image through dress, actions and relationships with others and creates opportunities to speak enthusiastically on behalf of the YMCA. • Endorses and promotes YMCA procedures and policies including (but not limited to): personnel guidelines, safety guidelines, facility access procedures, and membership policies. • Attends and successfully completes on-boarding training (YMCA sales approach and customer service experience). • Answers phones, greets walk-ins, process cash transactions at both main branch front desk and outdoor pool desk. • Generates prospects by working within the community at health fairs, events and with various entities (businesses, schools, churches, organizations, etc.); work together as part of the support Street Team. • Follow up with prospects generated from walk-ins, guest pass users, referrals, community events, etc. as directed, using the information call script to engage the prospect toward an appointment. • Provide facility tours as needed using the needs analysis form and the features/benefits/feedback system. • Maintain a good understanding of all facility and program offerings for all ages and be able to communicate them to prospective members with regards to their specific interests. • Maintain an understanding of health and wellness as it relates to the YMCA. • Work as a team with the Branch Staff Team to support high Branch conversion rates. • Assists in island-wide membership related marketing efforts. • Supports island-wide member engagement challenges/events. • Adhere to all Department of Health and YMCA of Long Island standards, expectations and regulations. • Ensure program, staff and patrons maintain hygiene habits/practices in accordance with CDC guidelines. • Other tasks as directed. Qualifications Sales and customer service experience preferred High School diploma; Bachelor's degree in Business/Marketing related field preferred Highly motivated and entrepreneurial spirit with the ability to work a variety of hours, including evenings and weekends Ability to work in a fast-paced environment and deal with pressure in meeting sales goals Strong organizational skills Excellent communication and interpersonal skills Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

WHO WE ARELindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world's most remote and pristine locations on our fleet of 23 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”. JOB SUMMARY Join us as our Specialist, Additional Services (SAS), where you'll be essential in crafting unforgettable guest experiences. In this dynamic role, you'll manage and confirm guest requests for additional cruise services, ensuring every detail is executed flawlessly. Collaborating closely with vendors and internal teams, the SAS will ensure timely communication, accurate reporting, and efficient inventory management.The ideal candidate is highly organized, detail-oriented, and passionate about providing exceptional support to guests and travel advisors. If you thrive in a fast-paced environment and are dedicated to creating extraordinary experiences, this is the perfect opportunity for you. ESSENTIAL DUTIES To perform this job successfully, the employee must be able to perform each essential duty satisfactorily on determined timelines. Additional duties may be added or assigned at any time. Duties listed below are in the context of the pre/post voyage portion of the expeditions.INVENTORY MANAGEMENT Manage contract terms related to attrition, cancellations, and inventory release directly with vendors, and mitigating financial exposure to the organization. Monitor and action guest waitlists for additional services in priority order, based on established guidelines. Process and confirm guest requests for additional services (e.g., hotel stays, internal air arrangements, upgrades) in a timely manner. VENDOR & INTERNAL COMMUNICATIONS Serve as a primary liaison between Additional Services team and external vendors via a shared email inbox, managing requests for upgrades, service cancellations, and inventory modifications. Coordinate with internal departments via shared and personal email to facilitate guest service requests in a timely manner. Maintain and regularly update assigned Knowledgebase documentation related to hotel and air procedures, ensuring accuracy and usability across teams. MANIFESTS & MISC. Generate, review, and distribute detailed manifests, including arrival, departure, hotel rooming lists and air service manifests, to vendors and internal field partners in a timely and error-free manner. Collaborate with Seaware Analysts, Pre/Post Product Managers and Voyage Project Managers to implement programming changes in Seaware, ensuring that guest records reflect accurate programing and any newly added services. MINIMUM REQUIREMENTS Experience in Inventory Management: Proven ability to manage contract terms related to attrition, cancellations, and inventory release with vendors. Experience in monitoring guest waitlists and processing service requests in a timely manner Vendor & Internal Communications: Ability to serve as a liaison between teams and external vendors, effectively managing requests for upgrades, service cancellations, and inventory modifications. Proficient in coordinating with internal departments to facilitate guest service requests in a timely manner Excellent written and verbal communication skills, with the ability to manage multiple stakeholders effectively. Documentation Skills: Experience in maintaining and updating Knowledgebase documentation related to hotel and air procedures for accuracy and usability. Manifest Management: Ability to generate, review, and distribute detailed manifests, including hotel rooming lists and air service manifests, accurately and in a timely manner. Collaboration Skills: Experience collaborating with analysts and project managers to implement programming changes, ensuring guest records are accurate. Problem-Solving Abilities: Ability to troubleshoot issues related to inventory and guest services, demonstrating proactive problem-solving skills. Attention to Detail: Strong attention to detail in managing manifests and documentation, ensuring error-free distribution and reporting. PREFERRED QUALIFICATIONS Industry Knowledge: Familiarity with the travel or hospitality industry, particularly in relation to cruise or expedition services. Technical Proficiency: Experience with inventory management systems or software, particularly Seaware. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Ability to and willingness to travel. DISCLAIMER STATEMENT This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.