Customer Service Manager
Toledo, OH job
Company: Jones-Hamilton Co.
Customer Service Manager
Are you a customer service leader who thrives on developing people, optimizing processes, and delivering exceptional client experiences? If you're passionate about strategic service delivery and leading high-performing teams, we want to hear from you.
We are seeking an experienced Customer Service Manager to oversee and support a team of Customer Service Representatives (CSRs) while driving operational efficiency and service excellence. This role is ideal for a results-oriented professional with a strong B2B background who can align service operations with business objectives and create positive, lasting customer relationships.
Key Responsibilities
Lead, supervise, and support daily activities of the Customer Service team.
Provide coaching, mentoring, and development opportunities to drive team growth and performance.
Set clear performance expectations and foster a culture of accountability, collaboration, and continuous improvement.
Facilitate regular team meetings to align on goals, address challenges, and share service strategies.
Resolve escalated customer issues with professionalism and efficiency.
Maintain strong relationships with key B2B clients and ensure service levels meet contractual obligations.
Oversee order processing, account management, and client communications to ensure a seamless customer experience.
Standardize and improve customer service workflows and documentation practices.
Collaborate with Sales, Logistics, and Finance teams to ensure alignment across functions and consistent customer outcomes.
Analyze reports and service metrics to identify trends, opportunities for upselling, and areas for process improvement.
Develop and implement service strategies that support broader business objectives.
Drive initiatives to enhance customer satisfaction, reduce response times, and improve overall team performance.
Perform other duties as assigned to support department and company goals.
Qualifications
Bachelor's degree in Business Administration, Communications, Supply Chain Management, or a related field.
10+ years of progressive customer service or client relations experience, with at least 3-5 years in a leadership or supervisory role.
Experience managing CSR leads and multi-tiered customer service teams.
Proven ability to manage B2B client relationships, preferably in manufacturing, logistics, or distribution environments.
Strong leadership skills with demonstrated success in coaching and developing teams.
Proficiency in CRM platforms and advanced data tools such as Excel, Power BI, or similar reporting software.
Strong communication, problem-solving, and interpersonal skills.
Experience with order management, sales reporting, and CRM analytics.
Certifications such as Six Sigma, PMP, or Customer Experience Management are a plus.
Must pass drug screening, complete a background check, and be legally eligible to work in the United States.
Working Conditions & Physical Requirements
Regular business hours, Monday through Friday, with occasional flexibility required based on business needs.
Primarily sedentary work involving extended periods at a desk and frequent computer use.
Regular interaction with internal teams and external clients through phone, email, and meetings.
Manual dexterity required for typing, filing, and operating standard office equipment.
Strong visual and auditory skills needed for reviewing documents, data analysis, and virtual/in-person communication.
Benefits
Company ownership through Employee Stock Ownership Plan (ESOP)
401(k)
Discretionary bonus and yearly salary increase
Holiday, Vacation, and Sick pay
Medical, Dental, and Vision Insurance
Education and Employee Assistance Programs
Life Insurance
Short- and Long-term Disability
Wellness Program including Fitness Facility Reimbursement
At the heart of this role is a commitment to customer satisfaction, operational excellence, and team leadership. If you're driven by impact and ready to lead a dynamic team in a growing organization, apply today!
This job advertisement should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of a job. The individual may be required to perform job-related responsibilities and tasks other than those stated in this description.
This advertisement does not constitute an employment agreement between Jones-Hamilton Co. and the employee and is subject to change by Jones-Hamilton Co. as the needs of the organization and/or the requirements of the function change.
Pay is commensurate with experience and education. Jones-Hamilton Co. is an equal opportunity employer and will not discriminate based on an employee's race, color, gender, sexual orientation, gender identity, age, religion, national origin, disability, genetic information, veteran/military status, or any other classification protected by law.
#ZR
Customer Account Representative
Akron, OH job
Job title: Customer Support Rep
Duration: 6+ months
* Military specific to support CX onboarding,
* Returns and Credits specific to support CX onboarding,
* Aftermarket Growth for APAC (airlines)
Job Core Responsibilities
The Customer Account Rep is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system.
Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers' buyers and supply chain personnel.
Coordinate site visits to facilities and set-up customer meetings as required.
Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
Track and reconcile internal and external customer score cards, which includes verification of the metrics by which is judged.
Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to terms and conditions.
Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost
Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)
Job Specifications Education Level: (Required):
Bachelor's Degree or at least 1-2 years of relevant industry experience (Preferred): Bachelor's Degree and equivalent experience Field of Study/Area of Experience: Customer service, Microsoft Office Suite, SAP, Salesforce.com, Robot Morning/Demand Line 2+ years of experience in customer service Skills,
Knowledge and Abilities
Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
Ability to understand and follow specific instructions and proce
Experience processing orders for foreign entities and ensuring export compliance
SAP Functional Consultant
Dublin, OH job
Job Title: SAP MM / PP Functional Consultant
Employment Type: Long term contract working onsite 3 days a week.
Our Client is seeking an experienced SAP MM / PP Functional Consultant to join their team. This role supports critical business processes across purchasing, inventory management, and production planning (PP/PP-PI). The ideal candidate will bring strong functional expertise, hands-on experience with master data and data migration-particularly in M&A environments-and the ability to partner closely with business stakeholders to deliver effective SAP solutions.
Key Responsibilities
Provide functional expertise in SAP Materials Management (MM) and Production Planning (PP/PP-PI).
Support and enhance processes related to purchasing, inventory management, and production planning.
Manage and maintain large volumes of master data, ensuring accuracy and consistency across systems.
Lead or support data migration activities, especially in the context of mergers and acquisitions.
Work directly with business partners to gather requirements, design functional solutions, and translate business needs into SAP configurations.
Configure, test, and deploy system enhancements and process improvements.
Develop and deliver end-user training for new functionality and enhancements.
Create and maintain functional documentation, including requirements, process flows, and training materials.
Collaborate with technical teams and other functional areas to ensure integrated solutions.
Required Qualifications
Strong hands-on experience with SAP MM and SAP PP/PP-PI.
Proven experience supporting purchasing, inventory management, and production planning processes.
Demonstrated experience with SAP master data management and data migration, preferably in M&A or large-scale transformation projects.
Excellent communication and interpersonal skills, with the ability to work effectively with both technical teams and business stakeholders.
Comfortable leading discussions, facilitating workshops, and training business users.
Strong analytical and problem-solving skills.
Preferred Qualifications
Experience in S/4HANA environments.
Exposure to integration points with FI/CO, SD, or WM/EWM.
Prior experience in large, complex SAP landscapes.
Personal Trainer
Cleveland, OH job
Personal Trainers are responsible for supporting all members in championing happier, and healthier lives by building and nurturing relationships. They provide a positive member experience that is educational, supporting, and upholds the integrity of the Life Time Brand.
Job Duties/Responsibilities
Develops safe, professional, and comprehensive client programs that drive client goal achievement and retention
Monitors and instructs clients during personal training sessions on the safe and effective use of cardiovascular, flexibility and strength training equipment
Reads, watches, and engages in all required training's associated with the role
Conducts fitness consultations for new clients including pre-participation screening, Medical History, Lifestyle questionnaire, and goal setting to assess and recommend personal training programs
Provides fitness floor assistance to all members to ensure safety, provide education, and motivate members
Fulfills member service requirements such as fitness assessments and equipment operations, service desk duties and fitness equipment cleaning
Promotes and sells personal training programs and services
Completes all administrative requirements associated with each client's fitness plan
Remains current on certifications and new trends in the industry
Ensures all members feel competent, confident, and connected by providing superior customer service through complimentary and based services/programming
Documents all aspects of client programming
Remains current on credentials and continuing education to advance throughout the levels program
Minimum Required Qualifications
Education:
High School Diploma or GED
Years of Experience:
1 year of personal training experience
Certified personal Trainer
CPR and AED Certified
Knowledge of fitness, cardiovascular training, nutrition and program design
Ability to perform an aerobic activity for the duration of a class and be able to bend, stand, reach, climb and lift up to 50 pounds
Licenses / Certifications / Registrations:
Certified personal Trainer
CPR and AED Certified
Preferred Qualifications:
Bachelors degree in Kinesiology, Sports Medicine or other related field
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Plant Human Resources Manager
Ohio job
This position partners with the plant leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning. This role will oversee the training and development of the production personnel as well as employee relations.
Responsibilities
Monitor and report out on key indicators; develop action plans to correct unfavorable metrics and report out on progress during management review meetings.
Responsible for the planning and coordination of contract labor services such as: managing staffing needs relating to turnover and absenteeism, execute on labor standard requirements, and initiating temp conversions.
Oversees employee disciplinary meetings, terminations, and investigations.
Accurately maintain employee records within the HRIS system and employee personnel files.
Create communications to employees on various topics such as: policy/procedure changes, benefit information, operational announcements, training opportunities, job openings, plant activities, employee relations, etc. suggestions, and program communications/updates to functional managers and plant leadership.
Qualifications
Bachelors Degree in Human Resources Management or related field preferred
Professional Human Resources (PHR) certification or SHRM CP preferred
5+ years in human resource management, preferably in an automotive manufacturing facility
Foster and maintain a team-oriented working environment that allows for individual differences and provides for individual growth.
Ability to read and interpret documents such as safety rules, policies and procedure manuals and operating instructions.
Advanced level in MS Office Suite (Outlook, Excel, Word, PowerPoint)
Excellent communication skills - both written & oral
Excellent organizational skills
High level of attention to detail, ability to multitask
Experience with ATS- Jobvite preferred
Knowledge of HRIS functionality - Ceridian background preferred
Knowledge of state/federal employment laws
Additional Information
Targeted Pay Range: $110K-$130K
Expectations: Full-Time Onsite Role
Events Associate
Remote or Portland, OR job
Join the Oregon Symphony Team as an Events Associate!
Are you a highly organized, creative problem-solver who thrives in a fast-paced, event-driven environment? Do you enjoy building meaningful relationships while creating memorable experiences? If so, the Oregon Symphony has an exciting opportunity for you!
The Oregon Symphony seeks a talented and resourceful Events Associate to support fundraising and donor engagement through a wide range of events-including the annual Gala. This role is crucial in designing and executing impactful experiences that steward and cultivate donors, sponsors, and in-kind partners, directly contributing to the Symphony's fundraising goals.
To apply, you must submit a cover letter and resume to ********************** with the job title in the subject line. Position closes on January 7, 2026.
Key Responsibilities:
Event Strategy & Planning: Partner with the Director of Stewardship & Events to develop creative event concepts that support fundraising and stewardship goals.
Event Execution & Logistics: Manage all event logistics, including planning, budgeting, vendor and volunteer coordination, setup, guest experience, program flow, and post-event follow-up. Oversee invitations, collateral, announcements, guest lists, RSVPs, and event tracking in Tessitura and Social Tables.
Collaboration Across Teams: Work with internal departments to secure participation from conductors, musicians, guest artists, and board members; maintain alignment across organizational calendars and Asana tracking systems.
Relationship Management: Build strong relationships with vendors, venues, and partners, and provide excellent customer service for donors and ticket buyers via phone, email, and in-person at events and concerts. Serve as liaison to the Gala Committee, supporting attendance and fundraising efforts.
Fundraising Support: Drive ticket and table sales, secure sponsorships and in-kind donations, process credit card transactions, and manage event budgets and accounts payable.
For a complete job description, please visit ******************
To apply, you must submit a cover letter and resume to ********************** with the job title in the subject line. Position closes on January 7, 2026.
Qualifications:
Minimum of 2 years of event management experience; nonprofit or fundraising experience a plus.
Proficiency in MS Office; familiarity with Asana, Tessitura, and Social Tables preferred.
Excellent written and verbal communication skills in English.
Strong organizational and multitasking abilities.
Availability for evening and weekend events; access to reliable transportation.
Ability to lift and carry up to 25 lbs.
We Offer:
The chance to be part of a respected, mission-driven organization.
A collaborative, team-oriented work environment where your contributions are valued.
The opportunity to support and enhance the operations of a leading arts institution.
Status and compensation:
This is a full-time, exempt position currently following a hybrid-remote work model with 2-3 days per week in the office. Attendance at evening and weekend development events is required.
Salary Range: $46k - $48k/year
Benefits: Comprehensive benefits package including medical, dental, vision, long-term disability insurance, and a 403(b) retirement plan.
How to Apply:
If you're ready to bring your organizational skills and positive energy to the Oregon Symphony, we would love to hear from you. Please submit a cover letter and resume to ********************** with the job title in the subject line.
Alabama (remote) - Speech-language pathologist
Remote or Birmingham, AL job
What you'll do
Provide speech-language teletherapy
Participate in IEP meetings
Complete comprehensive case reports
Exercise strong communication and relationship-building skills to collaborate with onsite school personnel and build rapport with students
About you
Active state license as an SLP
ASHA Certificate of Clinical Competence (CCC-SLP)
1 year of school-based experience including a Clinical Fellowship Year, or 2 years of total clinical experience including a Clinical Fellowship Year
Schedule flexibility and interest in working across time zones
Owns a reliable personal computer
Working knowledge of technology, such as headphones and personal computers
About Presence
As a trusted partner and advocate for clinicians since 2009, we offer our large community of remote providers access to an award-winning platform, assessment and therapy materials, continuing education, and networking opportunities to help them succeed. Through ongoing, clinically-led career resources and support, we're meeting the needs and creating career options for clinicians today-wherever they are.
Let's talk perks and benefits
Flexible, remote scheduling
No-cost continuing education courses and clinical workshops tailored to your professional development
Access to the award-winning Presence platform, featuring curated session materials from top publishers like Highlights, SPARK Innovations and more
An extensive virtual library of speech-language assessments including online versions of the CELF -5, GFTA-3, PPVT-4, EVT-3, CASL-2, and more
Designated clinical guidance
Cross-licensing support
Just so you know
All your information will be kept confidential according to Equal Employment Opportunity guidelines
Our clinicians can choose to work as little as 5 hours per week or work up to 40: All availability will be considered within typical school-based hours
Compensation is $40-55 per hour. Pay rate is determined based on experience and market conditions
You'll be paid for both direct and indirect time (Example: Indirect includes specific documentation, attending IEP meetings, and more)
Safety Manager
Cincinnati, OH job
A growing leader in the construction and utility services sector is seeking a Health, Safety, and Environment Manager (HSE) to join its expanding team. This role offers the opportunity to lead health, safety, and environmental (HSE) initiatives across a dynamic, multi-site operation. The Safety Manager will serve as the authority on all matters of worker safety, regulatory compliance, and risk mitigation, with the authority to stop work when imminent danger to workers, the public, or the environment is identified.
Key Responsibilities:
Lead the administration and management of a comprehensive HSE training and compliance program.
Promote a positive safety culture, championing an “Incident-Free” work environment.
Coordinate HSE activities and compliance with client requirements and regulatory agencies.
Conduct periodic HSE site assessments and audits.
Manage annual training programs, including OSHA, confined space, trenching and excavation, first aid/CPR, and DOT compliance.
Facilitate employee orientations, safety committee meetings, and ongoing HSE education programs.
Investigate incidents and ensure structured case management practices are followed.
Maintain employee training records and OSHA documentation and generate regular safety performance reports.
Advise leadership on potential hazards, near misses, and recommended corrective actions.
Support project sites across multiple states with travel as required (approximately 50% travel, primarily to the Columbus, OH region).
Required Qualifications:
5-10 years of experience as a Health, Safety and Environment (HSE) Manager in the construction or industrial sectors.
2-3 years of experience as an HSE Trainer, ideally within industrial construction.
At least 3 years of experience with underground utility construction safety.
Strong working knowledge of OSHA 29 CFR 1910 / 1926, EPA, DOT regulations, and other applicable standards.
Experience conducting safety training and maintaining compliance documentation.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and database management.
Ability to work in varying industrial environments (indoor/outdoor, limited access areas, rough terrain).
Willingness to work overtime or occasional weekends as needed.
Preferred Qualifications:
CHST (Construction Health and Safety Technician) certification.
Associate's degree in Occupational Safety and Health.
OSHA 500 Trainer Certification.
Additional training/experience in trenching, excavation, confined space, traffic control, and DOT compliance.
SQL Database Administrator
Remote or Tempe, AZ job
Senior SQL Developer
Type: Contract-to-Hire (W2 only)
Industry: Healthcare / Pharmaceutical Technology
We are seeking a Senior SQL Developer to join a growing healthcare pharmaceutical technology company based in Tempe, Arizona. This is a contract-to-hire opportunity offering a hybrid remote work environment. The ideal candidate brings deep expertise in Microsoft SQL Server, T-SQL development, and database architecture, and enjoys working across both strategic design and hands-on execution.
This role plays a critical part in supporting and modernizing data-driven applications that impact healthcare and pharmaceutical operations, with a strong emphasis on performance, reliability, and scalability.
Eligibility Requirements:
• Must be authorized to work in the U.S. without sponsorship
• Must be able to work on a W2 basis (no third-party employers)
Key Responsibilities
Analyze business and technical requirements and prioritize database-related tasks accordingly
Perform SQL Server database installations, upgrades, migrations, and patching
Review, optimize, and maintain existing databases and T-SQL codebases
Validate, test, and implement SQL code across development and production environments
Test, debug, and deploy database-driven applications and enhancements
Design and evolve database architectures for new and existing business applications
Develop and maintain ETL workflows using SSIS
Support and mentor junior developers on T-SQL standards and best practices
Document database designs, development processes, and operational procedures
Required Skills & Experience
Advanced experience in SQL development and database architecture
Strong command of Microsoft SQL Server and T-SQL, including complex query design
Proven experience designing relational databases for business-critical applications
Hands-on experience building and maintaining SSIS ETL packages
Expertise in database performance tuning, query optimization, and indexing strategies
Solid understanding of data structures, normalization, and functional data modeling
Excellent debugging and troubleshooting skills
Strong analytical thinking with the ability to break down complex problems and derive sound solutions
Clear verbal and written communication skills suitable for a professional, regulated environment
Attraction Attendant
Dublin, OH job
Job Description
Why work anywhere else? Scene75 Entertainment brands is now part of the Five Star Parks & Attractions family. Proudly named the #1 Family Entertainment Center in the World by IAAPA...Twice! Attractions include indoor go-karts, laser tag, black light miniature golf, virtual reality, bumper cars, 4-D theaters, inflatables, restaurants, full-service bars, and more. Scene75 presently features locations in Dayton, Cincinnati, Cleveland, Columbus, and Chicagoland.
Attraction Attendants at Scene75 are friendly, upbeat individuals with a desire to help guests have fun! We are looking for someone who brings a fun energy to the environment, that is outgoing, loves meeting new people, and is not afraid to step outside of their comfort zone.
Attraction Attendants operate all of our entertainment attractions and are responsible for the bulk of guest interaction. Below are some of the expectations of an Attraction Attendants, but not limited to:
Operates attractions while following all safety expectations
Anticipates and solves any guest issues, with or without assistance
Communicates clearly with guests and team members
Engages guests often to ensure a positive and lasting experience
Keeps surrounding area neat, tidy, and clean.
Stays organized and aware of party schedules to execute successfully booked events
Answers any basic questions about the facility including pricing, directions, duration of game play etc.
Embodies the core values of Sharing Fun, Putting People First, Pursuing Excellence, and Creating Lasting Memories
Scene75 Entertainment offers excellent benefits that include:
· 401(k) Retirement Plan
· 401(k) Company Matching
· Health Insurance
· Dental Insurance
· Vision insurance
· Paid Time Off
· Employee Discounts
*Waiting period may apply. Only full-time employees eligible.
Scene75 Entertainment Center, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, genetic status or any other status protected by federal, state or local law.
Additional Requirements:
Position requires consistent activity, such as walking, bending and lifting
Must be able to work holidays and weekends
Employment may require background check
Must be 16 years or older
Notice of E-Verify Participation
Five Star Parks & Attractions participates in the E-Verify program.
AI GPU - SR Staff Software Engineer (CPU, Linux, C++) Remote USA only
Remote or Arlington, TX job
AI GPU Linux Kernal Compute - SR Staff Engineer (Data Center - CPU - IOMMU - C/C++)
(No contractors)
CONFIDENTIAL
Publicly traded computer hardware infrastructure company with over
$5 Billion
in sales whose
stock price has grown over 300%
in the last year in support of the
Ai Data Center
infrastructure build-up.
Company is seeking to hire several senior-level individual contributor “hands-on” software engineers that will be responsible for designing and developing software that drives next-generation high density Data Center Compute Racks, including AI GPU, CPU, and LINUX driver Kernal development. There are several newly created openings at different levels ranging from SR Engineer, Staff, SR Staff & Principal.
Software Development
Design and implement drivers, application software that drive next generation CPU and GPU.
Develop, augment and maintain software libraries for computing on GPU.
Optimize code for performance, efficiency, and low latency.
Innovate new ideas in conjunction with networking engineers to optimize overall data center efficiency.
Architect solutions for customers' data center management needs working with multiple lower-level drivers, OS, libraries.
Hardware Integration
Board bring-up and validation of all low-level interactions with hardware.
Drivers to monitor the health of the board.
Troubleshoot and resolve hardware-software interaction issues.
REQUIREMENTS
Must be willing to be a full-time employee and work 100% remote from within the USA. Role has paid vacation, paid holidays, and participation in company benefits program, and annual stock grants.
Must have 10+ years of embedded software development experience, but most importantly, 3+ years of experience developing software that drives high density Data Center COMPUTE racks, including AI GPU, CPU, and LINUX driver Kernal development.
Must have experience with GPU programming, and familiarity with GPU libraries like CUDA and ROCm.
Must possess strong programming skills with proficiency in Embedded C/C++.
Must have LINUX driver kernel development experience. Candidate should have strong experience in Linux kernel memory management, interrupts, and IOMMU.
Experience with Data Center Deployments: Prior experience in data center architectures, developing and maintaining software for deployments.
Must have strong experience with main elements of CPU, DPU, memory, NICs, and Board Monitoring elements.
Debugging and testing skills with ability to identify and resolve software and hardware issues.
Must have great English communication skills and ability to work with teams located around the globe. Proven ability to articulate requirements and vision to large and diverse audience through written documents like architecture specifications and verbal presentations in technical forums is required.
This is a software DEVELOPMENT role. It is NOT one of the roles listed below.
NO Managers. This is a HANDS-ON individual contributor, coding engineer role.
NO Testing-only focused engineers.
Sales Coordinator
Dublin, OH job
Job Description
A proud member of the Five Star Parks & Attractions family
Scene75 is one of the largest indoor entertainment centers in the country - home to hundreds of arcade games, go-karts, mini golf, roller coasters, laser tag, jump attractions, and some of the best party and event spaces in the city. We're built for fun for all ages, and we're looking for a Sales Coordinator who's excited to help bring unforgettable events to life.
We're seeking someone with strong local knowledge and experience supporting event sales across youth, adult, social, and corporate markets. This role includes a competitive compensation package with uncapped commission, an outstanding operations team that loves executing great events, strong health and benefits, and a workflow-friendly schedule that sets you up for success.
Responsibilities
Support the Event Director and Sales Director in selling, planning, and coordinating birthday parties and group events held at the park.
Collaborate with team members to serve multiple external markets: birthdays, school events/lock-ins, and field trips.
Represent Scene75 as an ambassador in the community by attending networking events and maintaining a positive, professional presence both in person and on social media.
Work closely with the operations team to communicate upcoming events and support seamless execution.
Contribute to the development and implementation of sales and marketing initiatives designed to meet or exceed revenue goals.
Qualifications
Minimum 1-3 years of experience in event sales, hospitality, customer service, or a related field (or equivalent combination of education and experience).
Positive, engaging, team-oriented attitude.
Proficiency in Microsoft Word, Excel, CRM systems, and general computer applications.
Strong organizational skills with the ability to manage time, multitask, and prioritize effectively.
Excellent customer service orientation with a genuine focus on client satisfaction.
Strong interpersonal communication skills with the ability to work collaboratively.
Valid driver's license required.
Physical Requirements
The physical demands below represent what's needed to perform the essential duties of the role. Reasonable accommodations may be provided as needed.
Ability to stand for extended periods; walk, talk, read, write, climb, balance, reach, stoop, kneel, crouch, or crawl.
Ability to lift or move objects up to 20 lbs.
APPLY NOW!
Plant Manager
Sandusky, OH job
We are currently seeking a Plant Manager for one of our locations.
Responsibilities
Oversee plant operations such as budget, production schedule and inventory
Strive for zero accidents / incidents while achieving plant goals for DART rate. Drive year over improvement
Manage and lead annual budget process at plant level
Examine processes and design plans to effectively use available resources
Manage, lead, and develop reporting staff
Ensure that employees have the best possible working conditions, through the development of HS&E systems and policies to prevent unreasonable health and safety risks.
Qualifications
Bachelor's degree in Engineering or relevant field, Master degree preferred
10+ years of experience in field, with at least five years in as a Plant Manager
Experience in plant management and manufacturing operations Strong communication, management and supervisory skills
Previous experience in manufacturing environment required, preferably at a Tier 1 supplier
Game Technician
Dublin, OH job
Job Description
Game Technician PT Hourly
Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure.
Job Summary:
Game Technicians are responsible for the repair and maintenance of the attractions and arcade games at Scene75. With direction from the technical manager, they perform all preventative maintenance on machines and fix machines that are broken. During operational hours, they are also responsible for taking calls about games not functioning properly, maintaining stocking levels in instant win games, and keeping the facility clean.
Key Responsibilities:
Handles calls on the game floor, bowling, and simulators.
Performs basic preventative maintenance on machines.
Informs Technical Manager of potential machine problems.
Test every game every week.
Complete weekly projects and tasks.
Complete weekly maintenance sheet as assigned by Technical Manager.
Complete weekly cleaning checklist.
Maintains a neat and orderly workshop.
Ensures that all self-contained games are stocked with prizes.
Maintains a safe work environment and ensures staff follows all safety rules.
Maintains game appearance and stocking throughout open hours
Other duties as assigned.
Qualifications, Education, & Requirements:
Must be 18 years or older.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
No prior experience or training. Some mechanical background preferred.
Working knowledge of the Internet and Microsoft Office Professional.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, clients, and employees.
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of fractions and weight measurement, volume, and distance.
Arcade Game Technicians must have a technical disposition. This is an entry level technical position, so many of the skills can be taught, however these attendants must have a natural attention to detail, willingness to learn, self-drive, and technical mindedness.
Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.
Five Star Parks & Attractions participates in the E-Verify program.
APPLY NOW!
Group and Party Host
Dublin, OH job
Job Description
Join Our Team!
A Group Party Attendant is responsible for INTERACTING with the guests and ensuring that they are having a memorable experience. Party Hosts sing, dance, and play games with the guests and ensure that everyone has a great time at Scene 75! MAKE GREAT TIPS!!!
*** Daytime availability + Weekend Availability ***
Responsibilities
Greeting all party guests and signs in children for various parties
Setting up and cleaning the party suites
Making announcements for parties
Making sure the party suites are prepared for the parties with the paper products, drinks, pizzas, balloons, and any other requests
Entertaining the party goers during their time in the party suite
Making sure parents know rules/regulations and sign waivers
Giving out wristbands ensuring participants understand rules
Assisting in daily cleaning of all areas
Having knowledge of the POS system
A Group Party Attendant MAIN focus should be the guest of honor! Party hosts should be the crown jewels of our teammates. They must be comfortable with kids, they must be comfortable performing, and they must be FUN! Great party hosts love interacting with people and are not wallflowers. They are performers and peacocks and help elevate the fun of the party.
Scene 75 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, genetic status or any other status protected by federal, state or local law.
Additional Requirements:
Position requires consistent activity, such as walking, bending and lifting
Must be 16 years or older
Must be able to work holidays and weekends
Employment may require background check
Notice of E-Verify Participation: Five Star Parks & Attractions participates in the E-Verify program
Job Description
Supervisor PT Hourly
Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure.
Job Summary:
The Supervisor position assists the Operations Managers and General Manager with real-time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals.
Key Responsibilities:
Daily responsibilities are:
Assist managers in overseeing the daily operations of all crew at your facility
See that standups meetings pre-shift are completed
Document attendance issues following attendance policy
Ensure inspections are completed. Problems must be tagged, report & follow-up
Verify that the park is clean. Delegate cleaning duties to team members
Timekeeping - Approve times. Ensure that management staff at your facility are approving clock-in/out punches each shift. This must be done each shift.
Complete daily schedule template the previous day to ensure all positions are covered
Assess team and move crew around as needed
Assess team for training and re-training needs
Field guest complaints
Incident Reports
Assist Operations Managers in completion of guest and team member incident reports as needed
Help Manager ensure reports are completed and turned in within 24 hours
Ensure team members who are injured are retrained if that was the cause
If team member needs medical attention call Safety Manager immediately
Work alongside crew as needed. Fill in for brakes as needed
Perform other duties and responsibilities as required or requested.
Schedule crew members for your designated location
Ongoing responsibilities are:
Support GMs goal of ensuring team meets or exceeds turn over times
Assist with ride audits if needed. Retrain/coach as needed
Update standup meeting info. Communicate to other operations managers if something is added or changed
Ensure facility is well maintained. Notify GM is something needs to be fixed.
Supervisory Responsibility
This position assists Operations Managers and General Manager in managing all employees of the department and is responsible for leadership, performance management and retention of crew members within its department.
Physical Demands
The physical demands described here are representative of those that must be met by a crew member to successfully perform the essential functions of this job.
While performing the duties of this job, the crew member is regularly required to talk or hear. The employee frequently is required to stand; walk; bend; use hands to handle, or feel; and reach with hands and arms. Could lift at times up to 50lbs.
Education:
High School diploma or GED equivalent required
Position Type/Expected Hours of Work
This is a part-time position and hours of work and days are determined by the General Manager. Evenings, weekends and some holidays are required as job duties demand.
Notice of E-Verify Participation: Five Star Parks & Attractions participates in the E-Verify program.
Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.
APPLY NOW!
Welcome Desk Attendant
Dublin, OH job
Job Description
Front Desk Attendant
Five Star Parks and Attractions Scene75
• Handle money transactions while keeping the front desk area clean and organized
• Be comfortable with guest's questions and issues while handling them yourself or escalating to a
manager
• Assist guests with redeeming their tickets for prizes
• Stock and keep redemption area organized
• Maintain up to date knowledge of all current cash policies
• Communicate daily with team members
• Maintain a safety-focused, top customer service attitude at all times
Must be 16 Years or older
Job Description
Facilities Technician Position Type: Part Time
Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure.
Job Summary:
As a member of our facilities technician team, you would be responsible for upholding our clean and friendly environment that our facility prides itself on.
Key Responsibilities:
Arcade Floor
Maintain cleanly image
Ensure all cups and eating utensils are returned to bar/restaurant
Sweep/mop spills
Wipe tables and stools as necessary
Respond to any necessary calls
Restrooms
Refill paper products
Dispose of trash
General cleaning of all areas
Ensure trash throughout site makes it to a receptacle
Dispose of filled bags to dumpster
Maintenance Closets
Maintain an organized system
Maintain running inventory of cleaning products on hand
Order cleaning supplies with General Manager
Ensure all windows and mirrors are free of smudges and marks
Ensure all guests feel welcome
Answer any basic questions that may arise or call for assistance
Any additional responsibilities that may be given by management
Education:
None required
Qualifications:
None required
Requirements:
Must be at least 18 years old
Must have nights and/or weekend availability
Position requires consistent activity, such as walking, bending and lifting across 100,000 + square foot building
Experience preferred
Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.
Notice of E-Verify Participation
Five Star Parks & Attractions participates in the E-Verify program.
APPLY NOW!
Job Description
Why work anywhere else? Scene75 Entertainment brands is now part of the Five Star Parks & Attractions family. Proudly named the #1 Family Entertainment Center in the World by IAAPA...Twice! Attractions include indoor go-karts, laser tag, black light miniature golf, virtual reality, bumper cars, 4-D theaters, inflatables, restaurants, full-service bars, and more. Scene75 presently features locations in Dayton, Cincinnati, Cleveland, Columbus, and Chicagoland.
The Bartender is responsible for preparing alcoholic or non-alcoholic beverages for bar guests, assisting with food service for bar guests, interacting with customers, taking orders, serving drinks according to their recipes, ensuring accuracy by entering each order into the POS system, anticipating bar customers' needs and preferences and making recommendations.
Qualifications:
Friendly, upbeat attitude. To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Exemplifies the company's core values
Ensures optimum guest experience
Is accountable for quality, consistency, and upkeep of sanitization standards as set forth by company and state regulations
Practices an ownership mentality with an emphasis in motivation and teamwork
Maintains highest levels of quality & presentation
Creates and maintains a welcoming environment
Keeps the bar area clean and tidy including washing bar glasses and cleaning bar top and surrounding areas.
Restocks supplies when needed, and during slow operational hours including stocking alcohol, refilling ice, cutting fruit, changing beer kegs, and stocking beer cooler
Financial:
Accurately portions all orders to ensure low cost
Handle cash and credit transactions of guests
Ensures all orders sold are accounted for in the POS
Sales:
Works with management team to achieve year over year growth and profitability
Executes programs to lead to increased sales, profitability and guest satisfaction
Understanding of all menu items and the ability to upsell
Safety:
Ensures areas are free from hazards that would potentially injure staff or guests
Addresses and immediately corrects any practices that lower safety standards
Follows all guidelines to avoid over-serving alcohol to a guest
Checks the ID of every patron, as to not serve alcohol to minors
Education and/or Experience:
Bar experience preferred, but not required
Ability and willingness to eventually learn all stations on the line
Ability to follow drink recipes and maintain accurate pour sizes
Ability to keep calm under pressure
Handle guest complaints
TIPS Certification
Computer skills:
Understands and can operate the POS system
Language skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Mathematical skills:
Ability to calculate figures amounts such as discount, interest, proportions, percentages, area, circumference, volume, cost, and tip share.
Reasoning Ability:
Ability to solve practical problems deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Scene75 Entertainment offers excellent benefits that include:
401(k) Retirement Plan
401(k) Company Matching
Health Insurance
Dental Insurance
Vision insurance
Paid Time Off
Employee Discounts
*Waiting period may apply. Only full-time employees eligible.
Scene75 Entertainment Center, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, genetic status or any other status protected by federal, state or local law.
Additional Requirements:
Position requires consistent activity, such as walking, bending and lifting up to 50 lbs
Must be able to work holidays and weekends
Employment may require background check
Must be 21 years or older.
Notice of E-Verify Participation
Five Star Parks & Attractions participates in the E-Verify program
Sales Account Manager
Hamilton, OH job
We are seeking a highly motivated and experienced Key Account Manager to join our team to contribute to the continued success of the company. The ideal candidate will be responsible for managing key accounts, developing relations, and growing business opportunities within existing accounts.
Position Responsibilities:
Develop and maintain strategic relationships with C-level executives, directors, and onsite/location managers to drive sales at multiple levels within key accounts
Visit key accounts on a quarterly basis to develop relations, understand customer needs, and identify opportunities for growth
Communicate customer needs, feedback and potential new business development projects to the internal team
Act as the customer advocate within the organization, ensuring that customer needs are met and exceeded
Work closely with the sales team to communicate customer needs without quoting responsibility
Develop and implement strategic account plans to achieve sales targets and goals
Collaborate with cross-functional teams to ensure customer satisfaction and retention
Monitor market trends, competitive activity, and industry develops to identify potential opportunities and threats
Qualifications and Skills:
Bachelor's degree required
Five plus years of experience in key account management, sales, or business development within the manufacturing industry
Strong communication and interpersonal skills
Proven track record of developing and maintaining relationships with key accounts
Ability to analyze data, identify trends, and develop strategic plans
Excellent negation and presentation skills
Ability to travel 50% of time