Secretary Resume Examples 2023

Research Summary. We analyzed 37,516 secretary resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like State Farm Insurance Agency and Internal Revenue Service. Here are the key facts about secretary resumes to help you get the job:

The average secretary resume is 281 words long
The average secretary resume is 0.6 pages long based on 450 words per page.
Customer service is the most common skill found on a secretary resume. It appears on 14.8% of resumes.

After learning about how to write a professional secretary resume, you can make sure your resume checks all the boxes with our resume builder.

Secretary Resume Example


Jose Murphy Secretary Contact Information Colorado Springs, CO (560) 555-0905 jmurphy@example.com Skills Present Menus High Volume Store Management Student Records Fax Machines Office Procedures Permanent Records General Correspondence Customer Complaints Word Processing Employment History Secretary 2017 - Present State Farm Colorado Springs, CO Answered telephone calls, opened and distributed mail, used computer systems and other office technologies. Provided secretarial support to Vice President of Fire Data Processing, two Assistant Vice Presidents and the Fire Data Processing staff. Drafted and produced legal documents, presentations, and other correspondence with advanced knowledge of Microsoft Office Suite. Office Clerical Assistant 2011 - 2017 Taco Bell Colorado Springs, CO Provide support for all stages of the EDRM Reference model from information Management to Presentation for all Executive Office Components Counsel. Be proficient on the computer system. Condition and maintain high quality product on sales floor. Answered phones, filed, general office-Processed payroll entries-Entered and posted quarterly activity in Creative Solutions-Reconciled bank statements-Resolved client questions and concerns Hostess Cashier 2010 - 2011 Taco Bell Colorado Springs, CO Achieved high sales percentage with consultative, value focused customer service approach. Resolve customer complaints regarding food service. Provided customer service Cash handling Prepped tacos & burritos Setting up & putting down taco bar Provided world class customer service with every customer that walked through the door. Education High School Diploma 2010 - 2010


Angela Armstrong Secretary Contact Info Houston, TX (250) 555-0014 aarmstrong@example.com Skills Secretarial SupportSurgical ProceduresAppropriate DepartmentsJRBlood SamplesGeneral CorrespondencePertinent InformationPowerpointExam RoomsGeneral Public Employment History Secretary 2020 - Present MD Anderson Cancer Center Houston, TX Administered and relayed all communications to assigned territories using an Operative Communication Systems, amongst personnel. Maintain calendar for various employees scheduling meetings. Maintained personnel files and records, position description files, manuals and instruction books. Open and Close office on a daily basis * Organize and update medical records * Verify patient medical insurance Assistant Secretary 2018 - 2020 MD Anderson Cancer Center Houston, TX Created presentations, reports, and correspondence using Microsoft Excel, Word, and PowerPoint. General Office Work; Phone's; Computer; Faxing; Printing; Mailing; and Inventory Fire Houses General Supplies. Screened and transferred telephone calls and answering inquires when possible. Managed HR Director Calendar and travel arrangements. VET Assistant 2016 - 2018 Banfield Pet Hospital Houston, TX Visit exam rooms and get the reasoning for client/patient visit. Monitor hospitalized or surgical patients while under anesthesia, and evaluated by a surgical technician. Performed T.P.R on animals in exam rooms prior to vet examinations. Obtain detailed patient history and assist doctors in exam rooms. Education High School Diploma 2016 - 2016


Rachel Cunningham Secretary Memphis, TN rcunningham@example.com (430) 555-0427 Experience Secretary 2020 - Present Farmers InsuranceMemphis, TN Developed and implemented office procedures and systems. Operated multi-line phone system, administrative support person for insurance Adjusters, computer file retrieval/transmission, telephone communication with agents. Organize domestic travel arrangements and hotel reservations. Managed the CEO\'s complex and frequently changing travel arrangements and coordinated the pre-planning of trips. Transcribed reports Logged, filed and retrieved Insurance Reports Typed purchase orders, expense reports, recorded and distributed petty cash. Understand and follow all company policies and procedures according to local, state, and federal laws. Work Study Administrative Assistant 2018 - 2020 VERSANTMemphis, TN Planned and coordinate corporate lunches, travel arrangements, and develop presentations for related on-site and off-site meetings. Worked in Customer Service Center for 6 sales representatives throughout the country. Prepare purchase orders, packing slips and invoices using the AS400 system. Provided customer service over phone and emails. Crew Trainer 2014 - 2018 Burger KingMemphis, TN Provide customer service by assisting with any questions or concerns guest may have. Managed drive-thru, to assist in speedy production of quality fast food products and meeting adequate standards of Burger king cooperation. Assembled sandwiches and other food products. Skills Customer Service Department Heads Necessary Steps Role Model Purchase Orders Haccp Chipotle Scheduling Meetings Hard Copy Food Preparation Education High School Diploma 2014 - 2014

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Secretary Resume templates

Zippia allows you to choose from different easy-to-use Secretary templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Secretary resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Entry level Secretary Resume example


Anna Sims Assistant Secretary Contact Info Jacksonville, FL (690) 555-6130 asims@example.com Skills Legal DocumentsNew RecordsPhone SystemRoutine CorrespondencePowerpointScheduling AppointmentsNew MaterialsSales FloorClient FilesOffice Personnel Employment History Assistant Secretary 2019 - Present State Farm Jacksonville, FL Worked virtually with other management, Human Resources Representatives and business partners. Handle in-coming telephone calls from policy holders and claimants reporting accidents, and completed initial reports. Assistant Secretary 2016 - 2019 D-R SERVICES Metairie, LA Fielded an average of 50 customer service calls per day. Input electronic database info for all incoming and outgoing mail correspondence. File Clerk 2015 - 2016 Iron Mountain Livermore, CA maintained and kept organization of case files Created, processed and maintained file records. Add new material to file records, and create new records as necessary. Education High School Diploma 2015 - 2015


Juan Ford Assistant Secretary Contact Information Saint Louis, MO (320) 555-2111 jford@example.com Skills Customer Service Fresh Food Data Input Windows Greeting Clients Travel Arrangements Prep Food Store Shelves Communication Stock Room Employment History Assistant Secretary 2020 - Present USDA Saint Louis, MO Maintain all personnel files for department, coordinate travel, meetings, and schedules for all managers. Provide excellent customer service and maintain a clean, sanitary and safe environment for the associates of the corporate office. Assist in coordination of graduation ceremony, spiritual emphasis week, faculty development meetings, workshops and special projects. Prepared Legal Documents Maintained Client Files Scheduled Appointments Heavy Filing, Copies, Faxes, Phones Assistant Secretary 2019 - 2020 First Baptist North Spartanburg Tulsa, OK Created weekly bulletins with information regarding church services, upcoming events, church schedule, and work schedule for volunteers. Cashier/Overnight Stock (Part-Time) 2018 - 2019 Dollar General Hammond, LA Cashier, assist customers , stock shelves, unload,etc. Learned how to deal with customers, stock shelves, handle and account for large sums of money Provided customer service, stocked store shelves, kept store clean, and balanced cash drawer. Experience with manual pallet jacks as well. Education Associate's Degree General Studies 2017 - 2019 Southeastern Louisiana University Hammond, LA


Nicholas Rogers Assistant Secretary Davis, CA nrogers@example.com (470) 555-3792 Experience Assistant Secretary 2020 - Present USDADavis, CA Screen all telephone calls for the Command team. Created effective media communication messaging across multiple channels. Develop and manage seven attorneys and five staff members. Assistant Secretary 2019 - 2020 H&R BlockSan Diego, CA Created and maintained client contacts in Outlook and InterAction. Answer and screen manager's telephone calls and arrange conference calls. Retrieved important financial documents posted on investor's intranet or internet sites as needed. Processed changes, additions, and deletions to the Appointing Authority database. Clerk Typist 2017 - 2019 United States MarineCamp Pendleton South, CA Subpoena breakdown and distribution as needed and possible database maintenance by updating all cases promptly with the current information as needed. Coded case files and court proceedings for ease of retrieving essential support. Established and maintained communication with affiliates and customers. 10-Keyed payroll hours as needed to produce payroll checks. Skills Statistical Data Legal Documents Student Government Association Routine Correspondence Federal Agencies Escrow Powerpoint General Correspondence Incident Reports Dictaphone Education Bachelor's Degree Business 2014 - 2017 DeVry UniversityOakbrook Terrace, IL

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How to make a job-winning resume:

Make sure to list hard and soft skills that are relevant to the position you're applying for on your resume. The top skills that secretaries should have on their resume are: customer service, telephone calls, payroll.
If you're applying for an entry-level secretary position and you have no work experience, you can include relevant classes you took in school.

Professional Secretary Resume example


Robert King Senior Secretary Tempe, AZ (950) 555-8305 rking@example.com Skills Recreational Activities Administrative Assistance Scheduling Meetings Data Entry IDX Office Procedures Customer Service Special Education Secretarial Support Small Groups Employment History Senior Secretary 2015 - Present State FarmTempe, AZ Assisted in the development of life insurance needs through client prospecting via outbound telephone calls. Serve as the communication conduit between Corporate and Zone associates to ensure successful recovery of Subrogation dollars. Program Assistant 2012 - 2015 PlayworksOakland, CA Participated in bi-monthly community service projects. Facilitated communication between patients, families, surgical staff, and clinic. Assisted the Certified Occupational Therapist Assistant in daily patient care and to help patient to live independently. Initiate and maintain communication with multiple organizations, government agencies, and public media contacts. Monitor youth health education, leadership, and youth development projects. Office Assistant 2011 - 2012 City College of San FranciscoSan Francisco, CA Monitor clinic patient flow to ensure efficient and effective patient care. Implemented electronic medical records software and trained clinicians on its use and transitioned paper charts to EMR. Prepared daily bank deposits, cash reports and controlled petty cash. Clerk's Assistant/Administrative Assistant 2010 - 2011 Robert Half InternationalSan Francisco, CA Assisted accounts payable and accounts receivable with database encoding to validate inventory. Imported spreadsheet information into internal database using PeopleSoft & Oracle. Classified and priced multiple products on database including flowers, vegetables and herbs. Education High School Diploma 2010 - 2010


Christopher Hart Senior Secretary Contact Information Newington, NH (230) 555-5840 chart@example.com Skills Bank Deposits Secretarial Support Property Management Patient Intake Insurance Companies Patient Check-In Icd-9 Communication Front Desk Area Patient Care Employment History Senior Secretary 2013 - Present Wentworth-Douglass Hospital Newington, NH Edit and update reports and special projects for management. Notarized company confidential documents within the Regulatory Affairs Department, and all other bioMerieux personnel. Maintained and organized medical records opened and distributed mail, answered phones, transcription, and coding and charge entry. Maintained daily appointment calendar, coordinated travel arrangements, meetings and conference room reservations. Provided secretarial support to the Executive Administrator and his assistant, and the Corporate Director of Human Resources. Office Administrator 2008 - 2013 Liberty Mutual Newington, NH Managed high profile customer accounts including IBM, Walt Disney, Sara Lee, and Heinz. Assist with a large volume of customer service phone calls. Front Desk Coordinator 1998 - 2008 Planet Fitness Newington, NH Administered new member sign-ups and agreements. Signed new members up via computer systems. Answer questions for potential members and assist in choosing the most suitable membership. Give prospective members tours of the facilities, answering questions concerning accessibility, pricing, and billing. Medical Office Assistant 1997 - 1998 Henrich Carter F MD New York, NY Prepare reports and letters for doctors regarding patient care. Assisted 3 Medical Doctors and support staff to ensure patient care. Conducted Patients visits, handle specimen collections 2. Education High School Diploma 1997 - 1997


Jeffrey Porter Senior Secretary Contact Info San Diego, CA (850) 555-4031 jporter@example.com Skills Law EnforcementTraining RecordsInsurance CompaniesOffice SuppliesTimeslipsLegal DocumentsDocket ReportsTravel ArrangementsWord ProcessingScheduling Meetings Employment History Senior Secretary 2020 - Present LAW OFFICES OF WINN SIMS San Diego, CA Performed basic customer service functions. Created and prepared legal documents and correspondence after dictation. Trained other executive admin staff in the use of PowerPoint and Outlook. Legal Secretary 2010 - 2020 LAW OFFICES OF WINN SIMS San Diego, CA Conducted investigations and discovery, trial preparation and assisting the attorney while at trial. Work with attorneys and legal assistant to prepare and disseminate legal documents by copying and scanning documents. Reviewed legal documents and contracts for accuracy and completeness. Filed various legal documents on a daily basis. Legal Assistant 2000 - 2010 LAW OFFICES OF WINN SIMS San Diego, CA Work with attorneys and legal assistant to prepare and disseminate legal documents by copying and scanning documents. Gather and arrange evidence and other legal documents for attorney review and case preparation. Track all injury related expenses and work with insurance companies through subrogation. Prepare payroll deductions, compute payroll adjustments and benefit accounts. Records Clerk 1998 - 1999 Kelly Services Phoenix, AZ Assembled medical records, data entry and filing. Screened telephone calls and visitors. Provided direct patient care under the supervision of a R.N. Catalogued legal documents and updated files. Education Master's Degree Management 1999 - 2000 Arizona State University Phoenix, AZ Bachelor's Degree Business 1995 - 1998 Arizona State University Phoenix, AZ

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Resume tips to land the job:

If you're choosing between a resume objective or work experience and you want to fit your resume on one page, always choose work experience. However, it's ok for senior level resumes to be two full pages long.
Recruiters and hiring managers suggest short, succinct bullet points, instead of long, wordy paragraphs. Make it easy for recruiters to understand your key accomplishments, in 30 seconds.
As a rule of thumb, lead each bullet point with a verb such "Grew", "Increased", or "Developed".

Secretary Resume Format And Sections

1. Add Contact Information To Your Secretary Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Secretary Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Secretary Education

Majors

Business

26.4%

Accounting

7.4%

Psychology

7.1%

Health Care Administration

5.8%

Secretary Resume Relevant Education Example #1

High School Diploma 2010 - 2012

Secretary Resume Relevant Education Example #2

Certificate In Business 2006 - 2007

Monroe College Bronxville, NY

3. Next, Create A Secretary Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Secretary Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Telephone Calls Skills
Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.
Payroll Skills
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
Scheduling Appointments Skills
Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.
Financial Statements Skills
A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.
Clerical Support Skills
Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.
Office Procedures Skills
Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Top Skills for a Secretary

Source: Zippia.com

Customer Service, 14.8%

Telephone Calls, 11.5%

Payroll, 8.6%

Scheduling Appointments, 8.6%

Other Skills, 56.5%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Secretary Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Secretary

Memorial Sloan Kettering Cancer Center

Maintained databases and spreadsheets of events, participants, payments, confirmations, mailing lists, faculty and facilitators.
Maintained files; processed payroll; picked up and distributed mail.
Enhanced communication between manufacturing department and executive team, fostering a sense of teamwork and collaboration.
Managed data being entered into the Protocol Information Management System (PIMS).
Prepared payroll for the benefit department staff of 8 employees.

Work History Example # 2

Library Assistant (Part-Time)

Cobb County Public Library System

Assisted patrons in use of computer software, library catalog, and online databases.
Assisted patrons to use computers and the Internet.
Provided basic instruction on the use of the library catalog,online databases, PC reservation, and the Internet.
Sorted books, dvds, and cds.
Created MARC records for book, audiobooks and visual materials.

Work History Example # 3

Secretary

Adecco Staffing, USA

Sorted, prepared and organized mailings and performed data entry and facilitated communication flow with management
Prepared special reports, documents and payroll cards.
Utilized QuickBooks to assist with tracking and disbursement of company purchase orders.
Developed and implemented procedures and recommendations for technical approaches and design resources.
Managed the divisions Time Reporting Payroll system.

Work History Example # 4

Child Care Provider

KinderCare

Participated with infants and toddlers along with other classrooms when needed.
Participated in Keystone Stars and NAEYC.
Required to complete CPR, First Aide, and Communicable Disease classes.
Demonstrated patience and understanding while managing an array of developing behaviors.
Cared for infants and toddlers.

5. Highlight Your Secretary Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your secretary resume:

Word 2010 Certification
Certified Medical Administrative Assistant (CMAA)
Professional Legal Secretary (PLS)
Certified Medical Office Manager (CMOM)
Microsoft Office Specialist: Expert (Office 365 and Office 2019)
Nationally Certified Medical Office Assistant (NCMOA)
Certified Clinical Medical Assistant (NHA)
Certified Legal Secretary Specialist: Executive Legal Secretary
Microsoft Office Specialist Master Certification (MOS)
Microsoft Office 365

More Certifications For Secretary

6. Finally, Add a Secretary Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

Common Secretary Resume Skills

Customer Service

Telephone Calls

Payroll

Scheduling Appointments

Word Processing

Office Equipment

Travel Arrangements

PowerPoint

Meeting Minutes

Financial Statements

Front Desk

Purchase Orders

Clerical Support

Secretarial Support

Office Procedures

Direct Calls

Patient Charts

Routine Correspondence

Provides Administrative Support

Computer System

Office Machines

Fax Machines

Administrative Tasks

Expense Reports

QuickBooks

Administrative Functions

Windows

Multi-Line Phone System

Bank Deposits

Database Management

Office Operations

Patient Appointments

Travel Vouchers

Financial Reports

Entry Level Secretary Resume Templates

Professional Secretary Resume Templates

Secretary Jobs

Links To Help Optimize Secretary Resumes

Secretary Resumes FAQs

How Do You Write A Profile Summary For A Secretary?

A good profile summary for a secretary showcases the specific office and secretarial knowledge and the kind of background experience you possess. The profile summary for a secretary gives people a glimpse of past work and an indication of your skills and the type of work you can do.

What Are The Skills Needed To Be A Secretary?

The skills that employers look for in secretaries are technical, administrative, computer skills, and communication skills. Employers look for secretaries who have all the normal secretarial skills and skills specific to their industry or field.

What Should A Secretary Put On A Resume?

A secretary should include their relevant work experiences and education on a resume. Additionally, it will be important to note any certifications and licenses you have earned and the relevant hard and soft skills you have developed in office and other business environments.

What's A Secretary's Job Description?

A secretary's job description is to facilitate communications within an office and fielding interactions with the public. Job descriptions describe common responsibilities such as answering and redirecting phone calls, scheduling meetings, and providing personalized support for other employees in their office.

Have more questions? See all answers to common office and administrative questions.

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Updated May 19, 2023

Secretary Resume Examples 2023

Secretary Resume Example

Choose From 10+ Customizable Secretary Resume templates

Entry level Secretary Resume example

Professional Secretary Resume example

Secretary Resume Format And Sections

1. Add Contact Information To Your Secretary Resume

2. Add Your Relevant Education To The Resume

3. Next, Create A Secretary Skills Section On Your Resume

4. List Your Secretary Experience

5. Highlight Your Secretary Certifications On Resume

6. Finally, Add a Secretary Resume Summary Or Objective Statement

Common Secretary Resume Skills

Entry Level Secretary Resume Templates

Professional Secretary Resume Templates

Secretary Jobs

Links To Help Optimize Secretary Resumes

Secretary Resumes FAQs

How Do You Write A Profile Summary For A Secretary?

What Are The Skills Needed To Be A Secretary?

What Should A Secretary Put On A Resume?

What's A Secretary's Job Description?

Search For Secretary Jobs

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