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Become A Secretary Office Clerk

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Working As A Secretary Office Clerk

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $28,000

    Average Salary

What Does A Secretary Office Clerk Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become A Secretary Office Clerk

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Secretary Office Clerk Career Paths

Secretary Office Clerk
Secretary Legal Secretary
Office Manager
5 Yearsyrs
Secretary Legal Secretary Office Manager
General Manager
6 Yearsyrs
Secretary Legal Assistant Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Legal Secretary Office Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Certified Nursing Assistant Team Leader Assistant Manager
Branch Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Office Manager
Human Resources Manager
7 Yearsyrs
Certified Nursing Assistant Team Leader Owner
Co-Owner
6 Yearsyrs
Legal Assistant Executive Assistant Assistant Manager
Assistant General Manager
5 Yearsyrs
Legal Assistant Executive Assistant Manager
Controller
9 Yearsyrs
Medical Assistant Specialist Consultant
Accounting Manager
7 Yearsyrs
Medical Assistant Instructor Consultant
Finance Manager
7 Yearsyrs
Medical Assistant Coordinator Consultant
Business Manager
6 Yearsyrs
Waitress Specialist Buyer
Purchasing Manager
9 Yearsyrs
Waitress Teacher Administrator
Business Office Manager
7 Yearsyrs
Waitress Specialist Administrator
Administrative Manager
6 Yearsyrs
Office Administrator Administrator Assistant Manager
Site Manager
7 Yearsyrs
Office Administrator Account Executive Operations Manager
Practice Manager
9 Yearsyrs
Office Administrator Analyst Case Manager
Patient Care Manager
5 Yearsyrs
Substitute Teacher Coordinator Human Resources Generalist
Office Manager Of Human Resources
6 Yearsyrs
Substitute Teacher Adjunct Instructor Author
Entrepreneur
5 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Clerk Typist 3.7 years
Clerical Secretary 3.4 years
Office Technician 3.1 years
Secretary 3.0 years
Office Associate 2.8 years
Office Secretary 2.8 years
Office Clerk 2.3 years
Office Assistant 2.2 years
Office Worker 2.0 years
Office Helper 1.9 years
Top Careers Before Secretary Office Clerk
Cashier 13.5%
Office Clerk 10.1%
Secretary 6.2%
Waitress 3.7%
Teller 2.8%
Volunteer 2.3%
Clerk 1.7%
Top Careers After Secretary Office Clerk
Cashier 10.7%
Secretary 6.4%
Server 3.2%
Waitress 2.2%
Teacher 2.2%

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Top Skills for A Secretary Office Clerk

  1. Scheduling Appointments
  2. Office Supplies
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Maintained supervisor's calendar, both scheduling and rescheduling appointments and meetings as needed.
  • Scheduled appointments for administrators and routinely ordered office supplies.
  • Performed clerical duties *Scheduled deliveries *Assist customers with furniture payments *Assist co-workers with customers *Provided excellent customer service
  • Automated and reorganized payroll procedures decreasing time required to complete payroll.
  • Performed accurate and rapid data entry to ensure timely program information.

Secretary Office Clerk Demographics

Gender

Female

81.7%

Unknown

11.6%

Male

6.7%
Ethnicity

White

58.6%

Hispanic or Latino

20.1%

Black or African American

12.7%

Asian

5.6%

Unknown

3.1%
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Foreign Languages Spoken

Spanish

76.2%

Russian

4.8%

Polish

4.8%

Arabic

4.8%

Navajo

4.8%

Italian

4.8%
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Secretary Office Clerk Education

Schools

University of Phoenix

16.7%

Miami Dade College

6.1%

Baltimore City Community College

6.1%

Northwestern State University of Louisiana

6.1%

Everest Institute

6.1%

Strayer University

6.1%

Liberty University

4.5%

Del Mar College

4.5%

Norfolk State University

4.5%

Tidewater Community College

4.5%

Southwest Tennessee Community College

4.5%

University of Cincinnati

4.5%

El Paso Community College

4.5%

University of Texas at Arlington

3.0%

Daytona State College

3.0%

Southeast Community College Area

3.0%

University of Memphis

3.0%

Holmes Community College

3.0%

University of Colorado at Colorado Springs

3.0%

University of Maryland - University College

3.0%
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Majors

Business

23.2%

Health Care Administration

7.8%

Accounting

7.2%

Criminal Justice

6.9%

Medical Assisting Services

6.9%

General Studies

6.0%

Nursing

5.6%

Legal Support Services

4.1%

Secretarial And Administrative Science

4.1%

Education

3.1%

Human Services

3.1%

Communication

2.8%

Liberal Arts

2.5%

English

2.5%

Psychology

2.5%

Nursing Assistants

2.5%

General Education, Specific Areas

2.5%

Computer Information Systems

2.5%

Human Resources Management

2.2%

Management

1.9%
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Degrees

Other

40.6%

Bachelors

26.0%

Associate

18.1%

Certificate

7.4%

Masters

3.8%

Diploma

2.8%

License

1.1%

Doctorate

0.2%
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