What does a secretary specialist do?

Administrator secretaries are assistants to managers or higher officers in charge of administrative tasks. Their responsibilities include liaising with an organization's internal departments and in communicating with the general public. They make arrangements and scheduling of meetings, events, and appointments. Sometimes, they assume tasks in clerical and administrative nature. It is also part of their job to work hand-in-hand with executives, managers, and any other personnel in corporations.

These skill sets are where the common ground ends though. The responsibilities of a secretary specialist are more likely to require skills like "scheduling appointments," "database management," "administrative functions," and "incident reports." On the other hand, a job as a board of education secretary requires skills like "purchase orders," "board meeting minutes," "payroll," and "iep." As you can see, what employees do in each career varies considerably.

A receptionist secretary is responsible for providing the best customer service, as well as attending to the needs of existing and potential clients. Duties of a receptionist secretary include managing customer's inquiries and forwarding important calls to the appropriate department, performing administrative and clerical tasks, escalating high-level of client's concerns to the management, keeping the reception area clean, monitoring office supplies and request stocks as needed, and maintaining an organized record of meetings and events. A receptionist secretary must have strong communication and multi-tasking skills to handle workloads of daily operations.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that secretary specialist responsibilities requires skills like "incident reports," "law enforcement," "multi-line telephone," and "office machines." But an administrator secretary might use other skills in their typical duties, such as, "patients," "customer service," "payroll," and "office procedures."

A department secretary is responsible for providing administrative and clerical support to a specific department, ensuring smooth operations to maintain high-quality services to the customers and business partners. Department secretaries should have excellent knowledge of office management principles, especially on data processing procedures and customer service processes. They handle the scheduling of meetings and conferences, responding to customers' inquiries and concerns, directing visitors to the appropriate personnel and department, sorting files, and submitting business transactions and financial reports. A department secretary also recommends strategic procedures to generate more revenues and increase the company's profitability.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from secretary specialist resumes include skills like "scheduling appointments," "database management," "incident reports," and "law enforcement," whereas a receptionist secretary is more likely to list skills in "patients," "data entry," "phone calls," and "customer service. "