Customer Service Representative (Weekend Availability)
Securitas Security Services USA, Inc. job in Redmond, WA
Customer Service Representative II, Access Management Salary: $31.25 per hour The Customer Service Representative II (CSR2) is the first point of contact for customers needing help with building access and security credentials. This role focuses on providing excellent service by answering questions, resolving access issues, and ensuring customers can enter facilities without delays. Responsibilities include responding to emails and in-person inquiries, troubleshooting problems, escalating complex cases to the right teams, and keeping customers informed throughout the process. The position also supports special projects and handles administrative tasks as needed. Schedule: Friday-Monday, 7:00 a.m. to 5:30 p.m. (includes weekend coverage). Weekend coverage is independent, meaning you'll be trusted to handle responsibilities without onsite support.
ESSENTIAL FUNCTIONS:
- Greet and assist all customers with building access requests, while ensuring quality customer service.
- Process incoming emails and chats using the service desk system.
- Coordinate issuance and administration of physical access and smart cards.
- Provide Tier1/Tier2 support for network access including troubleshooting and end user guidance for Multi-Factor Authentication/Virtual Private Network/Remote Access Service.
- Tier1/Tier2 level support for access management, which may include escalating Tier3 issues to various teams to coordinate support for internal tools.
- Provide ongoing support for system users (cardholders, access manager, custodians, and owners, and approvers) and VPN/RAS users.
- Monitor the systems and respond in accordance with prescribed access control procedures.
- Use shipping tools to create shipment requests and track packages worldwide to ensure delivery.
- Process incoming mail and packages.
- Assist with procedural review, analysis and process development.
- Explore and adopt changing technology in preparation for, and to accommodate evolving company needs.
- Responsible for urgent access terminations, adhering to strict SLA's that requires a maximum response time of 4 hours.
- Monitor Urgent Escalations inbox. Review, investigate, and escalate as appropriate using a detail oriented, independent thinking and confident approach while utilizing best discretion. Especially during the hours (i.e. weekends) when management is out of the office.
- Function as the primary back-up to New Employee Orientation.
- Provide training to internal teams on new and/or existing internal tools and processes.
- Provide support to global teams that manage access control in their regions to ensure success in their daily operations. This may include support for access control tools used, drafting communications, and maintaining the SharePoint with updated supporting documentation and policies.
- Maintain in-depth knowledge of all established policies/procedures and update internal documentation accordingly.
- Run, export, extrapolate, and audit data for monthly reports for the client business groups.
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KEY COMPETENCIES
- High attention to detail and well-developed organizational skills.
- Ability to identify key issues and escalate as needed.
- Ability to work with external teams in a professional and courteous manner.
- Able to work in a fast-paced environment while effectively making decisions.
- Ability to learn new technically involved tasks as needed.
- Proficient problem solving, analysis, and research skills.
- Ability to work in a team environment and able to complete tasks in a timely manner.
- Ability to work independently with little to no supervision.
- Positive customer service experience with strong listening skills and patience.
- Ability to work professionally and productively with others.
- Excellent communications skills, written and verbal, with a strong understanding of English grammar and composition.
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MINIMUM HIRING STANDARDS
- Must be at least 18 years of age.
- Must have a reliable means of communication (cell phone).
- Must have a reliable means of transportation (public or private).
- Must have the legal right to work in the United States.
- Must have the ability to speak, read, and write English.
- Must have a High School Diploma or GED.
- Must be willing to participate in the Company's pre-employment screening process, including drug screening and a background investigation.
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EDUCATION AND EXPERIENCE
- Associate degree and 3+ years of work experience in a related field that demonstrates high-level support experience leveraging technology and systems. An equivalent combination of education, certifications, and/or experience may be considered in lieu of a degree.
- Proficiency in Microsoft Suite including Teams, SharePoint, Microsoft Outlook, Word, Excel required.
- Experience with LENEL and Rightcrowd access control systems is a plus.
- Experience with ServiceNow system is a plus.
WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS
With or without reasonable accommodation, the candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:
+ May be required to occasionally work nights or weekends to support global or emergent issues.
+ Maintain composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
+ Required ability to handle multiple tasks concurrently.
+ Computer usage, which may include prolonged periods of data analysis.
+ Handling and being exposed to sensitive and confidential information.
+ Occasional lifting and/or moving up to 10 pounds, and occasionally 25 pounds **.**
"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
+ Retirement plan
+ Employer-provided medical and dental coverage
+ Company-paid life insurance
+ Voluntary life and disability insurance
+ Employee assistance plan
+ Securitas Saves discount program
+ Paid holidays
+ Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Regional Account Director
Securitas Security Services USA, Inc. job in Seattle, WA
Securitas is a global leader in protective services, offering a broad range of services, including specialized guarding, technology solutions, and consulting services. With operations in over 40 countries and more than 350,000 employees worldwide, Securitas is committed to providing innovative and reliable security solutions to meet the unique needs of our clients. Our mission is to help make your world a safer place by delivering high-quality, tailored security services.
We are seeking a dynamic and experienced Regional Account Director (RAD) to manage a significant Global account based in Seattle, WA. This role will report directly to the Global Program Director and will oversee client relationships in North America with additional global responsibilities, ensuring that our services are delivered to the highest standards.
The RAD serves as the primary point of contact and escalation for the client, providing strategic direction and leadership. The RAD will be responsible for the overall account strategy, management, and profitability. This role requires proactive account management, the creation and execution of security program strategies, and ensuring alignment between Securitas and client goals. The RAD is also responsible for maintaining consistency across operations, resolving issues, and continuously refining processes to enhance service delivery.
**Key Responsibilities:**
Client and Internal Relationship Management:
+ Serve as a key point of contact to ensure high-quality customer service for assigned accounts.
+ Engage in improving and evolving security programs, ensuring alignment with client needs and goals.
+ Meet regularly with client and Securitas management representatives for account reviews and strategic discussions.
+ Lead by example to the rest of the Securitas business; achieve results through personal influence and strength of character.
Operational and Financial Oversight:
+ Shadow P&L ownership; analyze operational and financial indicators to continuously improve commercial performance.
+ Coordinate global RFI and RFP responses, including developing pricing models and strategies.
+ Lead the client in strategic budget preparation for guard services and security system deployments.
Security Program Leadership:
+ Coordinate and perform Security Risk Reviews of client facilities using industry best practices and client-specific assessment tools.
+ Implement and manage global safety programs; support special events or emergency coverage as needed.
+ Ensure consistent focus on high-quality customer service across all branches, providing guidance and support for the retention of profitable business.
Team and Resource Management:
+ Lead a team of Regional Account Managers, empowering them to deliver results in their areas of responsibility.
+ Collaborate with area management to ensure appropriate staffing levels and effective scheduling to meet client requirements.
+ Build and facilitate teamwork and partnerships, leading the implementation of progressive change.
Innovation and Continuous Improvement:
+ Innovate to improve current working practices, products, and technologies to provide business opportunities and results.
+ Develop and apply global best practices, ensuring contract compliance throughout the entire portfolio.
**Qualifications:**
+ Bachelor's Degree, with Master's level preferred.
+ Minimum of 5-10 years of progressively responsible management experience in business management or a closely related field.
+ Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel, and PowerPoint.
+ Working knowledge of Microsoft Visio, SharePoint, and Teams.
+ Proven experience in managing large, complex accounts in a global business environment.
+ Strong leadership and strategic thinking skills, with the ability to drive innovation and change.
+ Experience in security management preferred but not essential.
+ Ability to work independently and as part of a global team.
+ Strong analytical abilities and problem-solving skills.
**Benefits**
Depending on experience, Securitas will offer a starting salary of $175k-$185k, in addition to a full benefit package that includes:
+ Medical, dental, vision, and Life insurance
+ 10 days' vacation accrued, 4 floating holidays, and 6 sick days.
+ Motor Vehicle allowance
If you are a seasoned professional with a passion for client success, we encourage you to apply for this exciting opportunity.
Securitas is committed to diversity, equity, inclusion and belonging in the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.
\#AF-SSTA
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
+ Retirement plan
+ Employer-provided medical and dental coverage
+ Company-paid life insurance
+ Voluntary life and disability insurance
+ Employee assistance plan
+ Securitas Saves discount program
+ Paid holidays
+ Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Regional Deficiency Sales Specialist (Fire Suppression)
Milton, WA job
Be a leader in the Fire & Life Safety industry and help keep our communities safe. We're looking for a Deficiency Estimator to identify issues in kitchen hood and suppression systems, prepare proposals, and support customers with the right products and services. In this role, you'll collaborate with customers, review inspection reports, and ensure proposals are completed quickly and accurately-all while meeting sales goals and delivering excellent service.
JOB SUMMARY:
This position is responsible for identifying deficiencies, within existing customer accounts, which have been identified by field inspectors or other documentation. They are responsible for promoting and selling products/services to correct these deficiencies while providing excellent customer service and completing turnovers in a timely manner. This position is accountable for achieving sales goals and desired revenues by performing the following duties.
ESSENTIAL JOB DUTIES:
* Responsible for receiving, communicating, pricing, negotiating all client deficiency sales calls to maintain and build SFS's service business.
* Generate new proposals, follow-up on active proposals, and close sales on active proposals.
* Communicate status of active proposals to Management.
* All Inspection Repair opportunities to be reviewed and proposed within 2 business days.
* Follow up and update status in Salesforce on all submitted proposals within 5 business days.
* Review 100% of red tags in Building Reports daily
* Triage customer priorities to determine what orders need to take priority and need to be completed first
* Assign opportunities to another Sales Representative as appropriate
* Provide High Quality Service Hand Offs (turnover forms, clear scopes, team-oriented)
* Keep opportunity status updated in Salesforce and status tags updated in Building Reports
* Develop product knowledge concerning all products and services offered by Summit
* Explain to customers the difference in products and services
* Any work involving a site visit shall be transferred to a Service Sales Representative unless otherwise directed by the sales manager.
* Manage current workload volume, while being able to multitask any incoming requests from external sources
* Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns
* Ensure that all internal and external customers and co-workers receive outstanding service by providing a friendly environment
* Stay current with technical aspects of job by reading technical manuals, bulletins, product brochures, etc.
* Maintain a safe and secure work environment by following OSHA and company safety programs
* Adhere to company policies and procedures as well as local, state, and federal regulations and laws.
* Maintain punctual, regular, and predictable attendance
* Work collaboratively in a team environment with a spirit of cooperation
* Respectfully takes direction from RSM and local management
* Other duties may be assigned.
QUALIFICATIONS
The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.
Education, Training, Certifications:
* High School Diploma or GED, required.
* Associate's or Bachelor's in Business or related, preferred.
Experience, Knowledge, Skill Requirements:
* 2 years relevant work experience in business development, or Fire Life Safety sales experience, preferred.
* 2 years operating a computer, Microsoft Office, required.
* Must have the ability to effectively read, write and communicate in English with employees, customers and board or directors.
Other Qualifications:
* Valid driver's license with acceptable driving record required. Reliable transportation, required.
* Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement
PHYSICAL & WORK ENVIRONMENT REQUIREMENTS
Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.
Physical Requirements:
While performing the duties of this job, the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift
Work Environment:
Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employees will frequently be required to travel. Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies.
We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
#LI-BB1
#ZR
Are you interested in working for the nation's leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you!
Summit Fire & Security, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. We're proud of our well-deserved reputation for quality work that's completed by our talented and experienced installation workforce. Summit Fire & Security is a dynamic organization with endless growth opportunities spanning over 70 locations in more than 20 states.
Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire & Security supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We offer reimbursement for certain career development programs in addition to potential bonuses for specific certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.
Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.
Benefits
Summit Fire & Security offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes:
* Paid Vacation and Holidays
* Medical Insurance
* Dental Insurance
* Vision Insurance
* 401(k) Plan with Company Match
* Flexible Spending Accounts
* Long-Term Disability - Employer Paid
* Short-Term Disability - Employer Paid
* Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
* Life Insurance for Team Members and Dependents
* Employee Assistance Program
* Employee Referral Program
Our Core Values
PIPE
* We are PASSIONATE about life safety
* We have INTEGRITY (Do the right thing)
* We work in PARTNERSHIP with our customers and community
* We constantly strive for OPERATIONAL EXCELLENCE (Do things right)
Summit Fire & Security participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire & Security is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
Associate Recruiter III
Renton, WA job
Job Details Renton (13634) - Renton, WA $32.00 - $33.00 Hourly Day CorporateDescription
The Associate Recruiter III will be responsible for facilitating, coordinating, and guiding a candidate through the company's interviewing and onboarding process. The Associate Recruiters will work hand-in-hand with Operations and Corporate Recruiters to ensure high engagement and retention through the full-cycle recruitment process.
Responsibilities
Partners with Operations and Corporate Recruiters to lead candidate through the onboarding process
Serves as the primary point of contact for all candidates who are going through the onboarding process.
Sets appointment for interviewing and onboarding with employee and collects / verifies New Hire documents are complete; coordinates onboarding / ongoing training with other HR team members to meet success goals.
Receives and responds to questions from hiring managers, applicants, and candidates to facilitate navigation of talent acquisition processes, procedures, and programs.
Initiates and facilitates appropriate processes related to hiring and onboarding to promote timely, effective filling of positions.
Prepares and collects required supporting documentation and approvals for processes to ensure adherence with internal controls and external requirements and engages candidates through multiple channels to enhance candidate experience.
Maintain appropriate, timely tracking of candidates as they move through the interview stages within the Applicant Tracking System (ATS)
Support other recruiting-related administrative tasks as necessary
Qualifications
Qualifications
Extremely strong communication skills with the confidence to deescalate situations
Adaptability - utilizes a flexible approach to manage competing priorities and stakeholders, and stays focused and organized in a fast-paced work environment
Time management and prioritization skills to ensure assigned responsibilities are completed in an efficient manner.
Education and Experience:
Bachelor's degree in Business or Human Resources related field
Proven excellent customer service skills and ability to be flexible, a team player and interface professionally with all levels of internal and external customers.
Duties, responsibilities, and activities may change at any time with or without notice.
Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.
Dockmaster Security Officer - FT (Temp)
Securitas Security Services USA, Inc. job in Seattle, WA
**Dockmaster Security Officer - Full Time Outdoors (Temp) - Seattle, WA** _Former Military / Law Enforcement encouraged to apply!!_ **Available Shift:** Monday - Wednesday 6am-7:30pm **Wage:** $30.90/Hour **Thinking about a job in the security field?** We are looking for an experienced Dockmaster to join our team in Downtown Seattle on a temporary assignment. As a Dockmaster, you will be responsible for managing access control, monitoring incoming and outgoing freight and deliveries, coordinating with tenants and vendors, and ensuring the safety and efficiency of operations at the loading dock area. This role requires attention to detail, strong communication skills, and the ability to remain calm under pressure.
**Looking for career growth?**
We provide distinct training paths and development tools for all employees from security officers to management!
**_Make Us Apart of Your Career Path. Join Our Team & Apply Today!!_**
**What Your Day May Look Like**
+ Conflict resolution and de-escalation.
+ Monitor and control access to the loading dock area.
+ Conduct patrols inside and outside the client's premises in various weather conditions.
+ Frequent interactions with client employees and guests.
+ Identify and report safety issues, hazardous conditions, or any suspicious activity.
+ Protect evidence or scene of incident in the event of accidents, emergencies, or security investigations.
+ Set up barriers / signage and provide direction or information to others.
+ Carry out specific tasks and duties of similar nature and scope as required for assigned site.
**What We Offer**
+ Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
+ Paid Time Off - 40 hours after 1 year of service paid out for FT security officers who worked a minimum of 2080 hours.
+ Paid Family Leave - up to 12 weeks a year in accordance with State Law.
+ Weekly Pay! - DailyPay Access program available!
+ Referral Program.
+ Telemedicine - Virtual Medical Care.
+ Discounts on Childcare, Vehicles, Electonics, Cell Phone Plans, Travel & More!
+ Free Uniforms & Paid Training.
+ Doggy & Kitty Daycare Discounts.
+ Employee Assistance Program & So Much More!
**Position Requirements**
+ Must be at least 18 years of age.
+ High school diploma or GED required, OR ability to complete GED program within 6 months.
+ 1 year of customer service and 1 year of security experience required.
+ Intermediate to advanced computer / technology skills needed.
+ Customer service background preferred.
+ Prior Security, Law Enforcement, or Military experience a plus!
+ Must be able to interact with a wide range of individuals in a professional manner.
+ Must have great attention to detail and remain vigilant throughout the shift.
+ Must be able to respond to emergencies with rapid / effective judgement and use appropriate escalation measures.
+ All candidates must be willing to participate in Securitas' pre-employment screening process, including drug screen and background investigation.
If you have a passion to help people, we would like to meet you. We can teach you the rest!
**Join our team and help make our world a safer place.**
See a different world.
EOE/M/F/Vet/Disabilities
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
+ Retirement plan
+ Employer-provided medical and dental coverage
+ Company-paid life insurance
+ Voluntary life and disability insurance
+ Employee assistance plan
+ Securitas Saves discount program
+ Paid holidays
+ Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Quality Assurance Manager (67561)
Renton, WA job
Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing integrated security solutions to government and commercial customers on four continents. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security officer personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.
Inter-Con is Everywhere Security Matters.
Why Work at Inter-Con?
Passion: Inter-Con is a thriving company that is passionate about its products and people. Joining the Inter-Con family is an opportunity for growth and career advancement in an environment that truly cares for its employees. By joining the Inter-Con family, you're working with the best to build a safer future.
People: Inter-Con is more than a company, it's an alumni base. We believe in positioning the right people in the right place to help them achieve their long-term aspirations for career growth. We have transitioned thousands of security officers into successful careers in law enforcement, government services, foreign affairs and many more. Your career success drives our success.
Benefits: Inter-Con offers excellent full-time and part-time benefits that include: flexible scheduling to accommodate lifestyle commitments, vacation, sick leave, medical, dental, sponsorship for Top Secret Clearance, comprehensive training, discounts on higher education and much more.
Partner with us to begin a journey that begins with a commitment and leads to a career of a lifetime. Stand out. Be proud. Be Inter-Con!
Employment Opportunity
At Inter-Con we take pride in providing customized security solutions for our clients. To us, that means the right officer in the right place and at the right time. In many cases our clients desire a softer security plan that meets their values and needs, but where high value people and assets are involved, others may prefer a more obvious security presence.
Specific benefits include:
* Competitive Pay
* Recognition and Reward Programs.
* Training and Career Development.
* Opportunities for Medical, dental, Holidays, vacation and sick, and 401 (k) retirement plan.
* Uniform and equipment provided
* Additional benefits vary depending on position.
Job Description:
QA Manager reporting to Account Manager.
The major responsibilities of the position include, but are not limited to, the following duties:
Duties/Responsibilities:
* Direct oversight of shift operations at assigned stations.
* Compile productivity, performance, and inspections to ensure service level agreements are being met.
* Reporting to ensure metrics are captured and reported for executive level consumption.
* Perform continuous field inspections of deployed personnel. (INSPECT WHAT YOU EXPECT)
* Keep the Quality Assurance Manager apprised of personnel performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner.
* Personnel Performance (coaching, counseling, and disciplinary).
* Audit security officer end-of-shift reports, officer daily activity reports, scalable reports.
Veterans
Inter-Con is passionate about hiring veterans. In fact, we've hired thousands of veterans over the years and plan to keep hiring as many as we can. If you are veteran in search of a rewarding career among a team that holds an affinity for those who served as well as values your success and growth within our organization, please take a moment to review our website for all our extensive opportunities. Visit ****************************
Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups. License PPO# 6822
Assistant Manager of Technical Support
Securitas Security Services USA, Inc. job in Redmond, WA
** **Assistant** **Manager** **of** **Technical** **Support** **Salary:** **$120,000 - $128,000** The Assistant Manager of Technical Support key responsibilities are supervising the technical implementation of access control and managing the Access Management Technology team. They direct the day-to-day operations of the Technology team, including all hardware and software maintenance and act as a vendor liaison. This includes assigning and distributing project assignments, overseeing and enforcing all policies and procedures, and providing continuity and accuracy in administration of the program. They ensure their team provides technical support, including troubleshooting equipment and software to guarantee a successful execution of core responsibilities tied to access control. This position may also involve a high amount of interaction between various business units to bring certain projects, initiatives, and/or issues to a resolved state in a timely manner. The Assistant Manager of Technical Support will also manage or assist in responding to higher level/technical requests in person or via email as assigned from the dispatcher and/or management.
**ESSENTIAL** **FUNCTIONS** **:**
+ Providedailyadministrationoftheglobal,onlineaccessmanagementsystemandrelatedtechnology.
+ Monitorthe systemandensurethe maintenance ofallcard systemcomponentstoprovide ahigh level of system availability and to satisfy user requirements, in accordance with thevendor maintenance agreement.
+ Recognizethe needsof customers,anticipate outcomesand consequences,and makemodificationsto achievedesired outcomes.
+ Assistwithmanaging thedailyoperationsoftheaccessmanagement office.
+ Overseetheprocess forbadge holderstoprovidefeedback.Resolve anyissuesquicklyto ensure customer satisfaction.
+ Develop,administer,andenforceaccessmanagementpoliciesandprocedures.
+ Analyzerequestsfromusersforsystemmodifications,additionalreports,andcustomdatacollection.
+ Provide support to the Access Management Technology Team on the resolution of Tier 1-3 requests.
+ Test and integrate newtools andprocessesbefore beingreleasedtotheaccess management team.
+ Providetrainingto the internalteamonnew and/orexistinginternaltoolsandprocesses.
+ Work with external teams, including Lenel Systems Support, and client teams to resolveany access control issues identified orreported.
+ Monitor variousemailinboxes, and a ticket queue,toquicklyidentify and resolve issues.
+ Maintain in-depth knowledge of all established policies/procedures and update internal documentation accordingly on SharePoint.
+ Run,export,and extrapolatedata formonthlyreportsfor the client businessgroups.
+ Explore and adopt changing technology in preparation for, and to accommodate evolving company needs.
**KEY** **COMPETENCIES**
+ Abilitytolearnnewtechnicallyinvolvedtasksasneeded.
+ Abilitytoidentifykeyissuesandescalateasneeded.
+ Abilitytoworkinateamenvironmentandabletocompletetasksinatimelymanner.
+ Abilitytoworkwithexternalteamsinaprofessionalandcourteousmanner.
+ Ability to work independently with little to no supervision.
+ Positivecustomerserviceexperiencewithstronglisteningskillsandpatience.
+ Abletoworkinafast-pacedenvironmentwhileeffectively makingdecisions.
+ Proficientproblemsolving,analysis,andresearchskills.
+ Abilitytoworkprofessionallyandproductivelywithothers
+ High attention to detail and well-developedorganizationalskills.
+ Excellent communicationsskills, writtenand verbal,withastrong understanding of Englishgrammarand composition.
**MINIMUM** **HIRING** **STANDARDS**
+ Mustbe atleast18yearsof age.
+ Musthaveareliablemeansofcommunication.
+ Musthaveareliablemeansoftransportation(publicorprivate).
+ Musthavethe legalrighttoworkinthe UnitedStates.
+ Musthavetheabilitytospeak,read,and write English.
+ MusthaveaHighSchoolDiplomaor GED.
+ Mustbe willingtoparticipateinthe Company'spre-employment screeningprocess,includingdrug screen and background investigation.
**EDUCATION** **AND** **EXPERIENCE** **[DH1]** **[TI2]**
+ Bachelor's degree in Information Technology, Computer Science, Security Systems Management or related field. An equivalent combination of education, certifications, and/or experience may be considered in lieu of a degree.
+ Experience with Lenel OnGuard Access Control Systems, including configuration and troubleshooting, [DH3] [TI4] is required.
+ 2+ years in team management, supervision, or leadership roles.
+ Proficiency in Microsoft Suite including Teams, SharePoint, Microsoft Outlook, Word, Excel required.
+ Experience in Project Management.
+ Experience with Right Crowd Visitor Management is preferred.
+ Experience with Microsoft Power Apps is preferred.
**WORKING** **CONDITIONS** **AND** **PHYSICAL/MENTAL** **DEMANDS**
With or without reasonable accommodation, the candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:
+ May be required to occasionally work nights or weekends to support global or emergent issues.
+ Maintaincomposure indealingwith authorities,executives,clients, staffandthepublic,occasionallyunder conditions of urgency and in pressure situations.
+ Requiredabilitytohandlemultipletasksconcurrently.
+ Computer usage, which may include prolonged periods of data analysis.
+ Handling and being exposed to sensitive and confidential information.
+ Occasionallifting and/ormovingupto10pounds, and occasionally 25 pounds.
Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
+ Retirement plan
+ Employer-provided medical and dental coverage
+ Company-paid life insurance
+ Voluntary life and disability insurance
+ Employee assistance plan
+ Securitas Saves discount program
+ Paid holidays
+ Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Campus Response Specialist
Securitas Security Services USA, Inc. job in Redmond, WA
**Security Officer** We help make your world a safer place. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.
Securitas plays an essential role for our clients and in society. The ** Security Officer** position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including patrolling a variety of locations. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Security Officers will provide customer service and information to a client's employees and customers.
We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.
No experience necessary! If you have retail, food service or hospitality industry background you are a great fit for this role; if not, we will provide you with the training and everything you need for a great introduction to a career in the security industry.
**JOB SUMMARY:**
The Campus Response Specialist provides security services for the campus to include foot and vehicle patrols. Responds to emergency and routine service calls as required and takes appropriate action. Completes all reports and documentation required. Assess risks and threats and takes appropriate action.
**ESSENTIAL FUNCTIONS:**
The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An Officer might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
Officers are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
In performing functions, duties or tasks, Officers are required to know and follow safe work practices. Officers are required to be aware of company policies and procedures related to job safety, including safety rules and regulations. Officers are also required to notify superiors of unsafe working conditions.
All functions or duties are to be carried out in an honest, ethical, and professional manner, and in compliance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, Officers are required to request clarification or explanations from supervisors or authorized company representatives.
1. Enforces access control policy at all client facilities for client employees, vendors, visitors, contractors and vehicles through the use of security devices, bollards, stanchions and barricades.
2. Utilizes excellent customer service, customer relations and communications skills in dealing with client employees, vendors, visitors, and contractors. Creates and maintains an atmosphere that is responsive, courteous and respectful; presents a professional image of security department.
June 2022
3. Identifies clients, vendors, visitors, and contractors in accordance with access control policies. Identifies suspicious or prohibited individuals, materials, vehicles, or items, and ensures that property removal is conducted in accordance with client standards. Defuses and manages confrontational, aggressive or threatening people or situations through intervention that utilizes effective communication and other skills.
4. Responds to emergency and routine incidents including unauthorized incursions, fire, medical emergencies, bomb threat, suspicious activities and people, flooding, hazardous materials, and facilities issues. This requires frequent partnering with local emergency responders.
5. Performs risk and threat assessments and conducts security audits and reviews. Identifies indicators of workplace violence and takes appropriate action.
6. Prepares written and electronic logs and reports as required for site while entering information in appropriate computer systems. Collects complete information for detailed report and appropriate follow-up. Reads and comprehends reports and other printed materials.
7. Patrols assigned area on foot, bicycle, and/or vehicle while checking for unsafe conditions, hazards, unlocked doors, security violations, blocked ingress and egress, mechanical problems, and unauthorized persons; inspects buildings, grounds and perimeters using appropriate equipment and protective gear. Climbs multiple flights of stairs and walks for extensive periods over multiple types of terrain. Clearly communicates all security issues using two-way radio, telephone, and email.
8. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations through use of barriers and signage. Utilizes knowledge of crime scene preservation to protect evidence.
9. Collects, moves, and/or witnesses destruction of confidential materials; identified actions for safeguarding and handling of client proprietary and classified information.
10. Stands guard at various posts for prolonged periods; sits and stands repeatedly at a stationary post.
11. Carries out specific tasks and duties of a similar nature and scope as required for the assigned site.
12. Identifies security shortfalls via the organizational chain and offer suggestions for improving the security program.
13. Maintains documentation and follows standardized procedures.
**MINIMUM QUALIFICATIONS AT ENTRY:**
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
**MINIMUM HIRING STANDARDS:**
- Must be at least 18 years of age.
- Must have or willing to obtain a valid Washington State Driver's License
- Must have a reliable means of communication (i.e., cellphone).
- Must have a reliable means of transportation (public or private).
- Must have the legal right to work in the United States.
- Must have the ability to speak, read, and write English.
- Must have a High School Diploma or GED.
- Must be willing to participate in the Company's and Client's pre-employment screening process, including drug screen and background investigation.
**EDUCATION/EXPERIENCE:**
A high school diploma is required. Work experience in the security industry, public service (police, fire), or military is desired.
June 2022
**COMPETENCIES** (as demonstrated through experience, training, and/or testing):
- Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
- Must successfully complete classroom and on the job training.
- Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts.
- Oral and written communications skills. Must be able to read, write, and understand English.
- Knowledge of security operations and procedures.
- Must possess a valid driver's license for state of assignment and insurable driving record.
- Capable of learning a variety of security and safety devices and controls.
- Basic computer skills are required.
- Excellent customer service skills with results orientation.
- Ability to track and maintain schedule assignments.
- Ability to maintain professional composure when dealing with unusual circumstances.
- Ability to act effectively without immediate supervision in making judgments regarding site policy and procedures in the absence of supervision, and to follow up on actions taken.
- Ability to be a highly effective team member and to work with little or no direct supervision.
- Ability to write routine correspondence, including logs and reports.
- Ability to interact effectively at various social levels and across diverse cultures.
- Ability to be an effective leader and member of project teams.
- Ability to take initiative and achieve results.
- Ability to carry out multiple assignments concurrently.
- Ability to adapt to changes in the external environment and organization.
**WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS:**
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
- Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
- May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
- May be required to work varied hours of the day or night, weekends, holidays, and overtime without advance notice.
- Required ability to handle multiple tasks concurrently.
- Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
- Frequent climbing of enclosed ladder and while on ladder lifting roof hatch of up to 40 pounds.
- Occasional running to respond to incidents and emergencies.
- Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
- Depending upon assignment, may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
- May be exposed to or required to handle sensitive and confidential information.
- On occasion may be required to perform stressful and physical activity.
- Frequent lifting and/or moving up to 20 pounds, occasional lifting and/or moving up to 50 pounds and additional lifting and/or moving ability as might be required for the assigned site.
June 2022
- Occasional pulling of a chain to lift a shipping and receiving door; occasional pushing and pulling of a roller gate.
- Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
- Ability to handle multiple tasks concurrently.
- Handling and being exposed to sensitive and confidential information.
- May require regular use of vehicle and frequent travel in the performance of duties.
- Regular talking and hearing.
- Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
- Close vision, distance vision, and ability to adjust focus.
- Responding on an on-call basis to emergencies and incidents at all hours.
**Are you interested in being part of our Team?**
· Apply quickly and efficiently online
· Interview from the convenience of your own home
· Weekly pay
· Competitive benefits
· Flexible schedules
With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.
See a different world.
"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
+ Retirement plan
+ Employer-provided medical and dental coverage
+ Company-paid life insurance
+ Voluntary life and disability insurance
+ Employee assistance plan
+ Securitas Saves discount program
+ Paid holidays
+ Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Administrative Scheduler - Full Time (Swing Shift)
Securitas Security Services USA, Inc. job in Seattle, WA
**Administrative Scheduler - Full Time - Seattle, WA** **Available Shift:** 2pm-10:45pm **Wage:** $28.05/Hour **Thinking about a job in the security field?** As an Administrative Scheduler at Securitas, you will directly coordinate the scheduling of security officers at client sites. This position is fast-paced and has a heavy focus on technical computer skills to effectively ensure all shifts have optimal coverage.
**Looking for career growth?**
The ideal candidate will be responsible for maintaining staffing levels and communicating with team members to provide updates on scheduling progress and forecasting. This person demonstrates excellent active listening and communication skills, good personal presentations, politeness and tact, and be able to function in a high-pressure environment.
**_Make Us Apart of Your Career Path. Join Our Team & Apply Today!!_**
**What Your Day May Look Like**
+ Assist in the submission of payroll and personnel information to the company as designated.
+ Ensure adequate coverage of all posts and positions.
+ Prepare, file, and submit various reports as required.
+ Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
+ Resolve staffing issues and problems as directed by Branch management.
+ Always maintain site coverage and track requests for time off.
+ Respond to emergency situations, call-offs, and absences to ensure client site coverage.
+ Interfaces with accounts receivable and payroll departments to make corrections.
+ Act as a liaison with clients and branch management to resolve scheduling, training, billing, and payroll problems.
+ Coordinate daily schedules and assignments of Field Supervisors.
**What We Offer**
+ Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
+ Paid Time Off - 40 hours after 1 year of service paid out for FT security officers who worked a minimum of 2080 hours.
+ Paid Family Leave - up to 12 weeks a year in accordance with State Law.
+ Weekly Pay! - DailyPay Access program available!
+ Referral Program.
+ Telemedicine - Virtual Medical Care.
+ Discounts on Childcare, Vehicles, Electonics, Cell Phone Plans, Travel & More!
+ Free Uniforms & Paid Training.
+ Doggy & Kitty Daycare Discounts.
+ Employee Assistance Program & So Much More!
**Position Requirements**
+ Must be at least 18 years of age.
+ High school diploma or GED required, OR ability to complete GED program within 6 months.
+ Strong computer / technology skills needed.
+ Top notch customer service skills are essential
+ Conflict resolution and de-escalation skills a plus.
+ Must have a high level of integrity and professional discretion.
+ Must be able to interact with a wide range of individuals in a professional manner.
+ Must have great attention to detail and remain vigilant throughout the shift.
+ Must be able to respond to emergencies with rapid / effective judgement and use appropriate escalation measures.
+ All candidates must be willing to participate in Securitas' pre-employment screening process, including drug screen and background investigation.
**Join our team and help make our world a safer place.**
See a different world.
EOE/M/F/Vet/Disabilities
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
+ Retirement plan
+ Employer-provided medical and dental coverage
+ Company-paid life insurance
+ Voluntary life and disability insurance
+ Employee assistance plan
+ Securitas Saves discount program
+ Paid holidays
+ Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
**170+ Years Strong. Industry Leader. Global Impact.** At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.
Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.
The Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations.
**Responsibilities**
+ Represent Pinkerton's core values of integrity, vigilance, and excellence.
+ Provide the client with concierge-level security at the company location and/or events.
+ Deescalate tense situations or individuals that may arise.
+ Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
+ Conduct quality investigations and complete investigative reports.
+ Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
+ Transport the client to and from company location and/or events.
+ Secure the client's residential perimeter and review CCTV, manage access controls, and respond to alarms, as needed.
+ Identify and escalate equipment deficiencies/failures.
+ All other duties, as assigned.
**Qualifications**
High School Diploma or GED with law enforcement, military, and/or security experience. A WA security license and CCW are required.
+ Concierge-level customer service knowledge.
+ Able to complete thorough and accurate investigations and reports.
+ Access control systems, CCTV, and alarm monitoring experience.
+ Problem resolution skills.
+ Able to interact effectively at all levels and across diverse cultures.
+ Effective verbal and written communication skills.
+ Computer knowledge; Microsoft Office.
**Working Conditions:**
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
+ Regular computer usage.
+ Occasional reaching and lifting of small objects and operating office equipment.
+ Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
+ Rapid and effective decision-making during unusual or emergency situations.
+ Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
+ Travel, as required.
Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
**Benefits**
Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.
**Posted Salary Range**
USD $37.00 - USD $37.00 /Hr.
Submit a Referral (***************************************************************************************************************
**Location** _US-WA-Kent_
**ID** _2025-2334_
**Category** _Protective Security_
**Position Type** _Full-Time_
**Min Pay Rate** _USD $37.00/Hr._
**Max Pay Rate** _USD $37.00/Hr._
**Job Type** _On-Site_
Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
Alarm Management Analyst
Securitas Security Services USA, Inc. job in Seattle, WA
**Alarm Management Analyst - Full Time - Seattle, WA** _Former Military / Law Enforcement encouraged to apply!!_ **Wage:** $32.00/Hour **Thinking about a job in the security field?** Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our core values of **integrity, vigilance, & helpfulness,** we help safeguard our client's guests, property, and information.
**Looking for career growth?**
We provide distinct training paths and development tools for all employees from security officers to management!
**_Make Us Apart of Your Career Path. Join Our Team & Apply Today!!_**
**What Your Day May Look Like**
+ Manage physical access control system alarms and CCTV systems.
+ Conflict resolution and de-escalation.
+ Secure entrances / exits.
+ Conduct patrols inside and outside the client's premises in various weather conditions.
+ Frequent interactions with client employees and guests.
+ Identify and report safety issues, hazardous conditions, or any suspicious activity.
+ Protect evidence or scene of incident in the event of accidents, emergencies, or security investigations.
+ Set up barriers / signage and provide direction or information to others.
+ Carry out specific tasks and duties of similar nature and scope as required for assigned site.
**What We Offer**
+ Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
+ Paid Time Off - 40 hours after 1 year of service paid out for FT security officers who worked a minimum of 2080 hours.
+ Paid Family Leave - up to 12 weeks a year in accordance with State Law.
+ Weekly Pay! - DailyPay Access program available!
+ Referral Program.
+ Telemedicine - Virtual Medical Care.
+ Discounts on Childcare, Vehicles, Electonics, Cell Phone Plans, Travel & More!
+ Free Uniforms & Paid Training.
+ Doggy & Kitty Daycare Discounts.
+ Employee Assistance Program & So Much More!
**Position Requirements**
+ Must be at least 18 years of age.
+ High school diploma or GED required, OR ability to complete GED program within 6 months.
+ Associate degree or 2+ years of equivalent work experience in Military, Law Enforcement, Government, or Corporate Security.
+ Prior experience in a security operations center or similar environment a plus!
+ Comfortable in high-tech work environment, and constant learning of new tools and innovations.
+ Strong customer service skills required.
+ Excellent verbal and written communication skills.
+ Must be able to interact with a wide range of individuals in a professional manner.
+ Must have great attention to detail and remain vigilant throughout the shift.
+ Must be able to respond to emergencies with rapid / effective judgement and use appropriate escalation measures.
+ All candidates must be willing to participate in Securitas' pre-employment screening process, including drug screen and background investigation.
If you have a passion to help people, we would like to meet you. We can teach you the rest!
**Join our team and help make our world a safer place.**
See a different world.
EOE/M/F/Vet/Disabilities
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
+ Retirement plan
+ Employer-provided medical and dental coverage
+ Company-paid life insurance
+ Voluntary life and disability insurance
+ Employee assistance plan
+ Securitas Saves discount program
+ Paid holidays
+ Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Zone Manager
Renton, WA job
Job Details Renton (13634) - Renton, WA Full Time $77000.00 - $78520.00 Salary/year Day CorporateDescription
The Zone Manager reports to the Quality Assurance Manager. The major responsibilities of the position include, but are not limited to, the following duties:
Duties/Responsibilities:
· Direct oversight of shift operations at assigned stations.
· Compile productivity, performance, and inspections to ensure service level agreements are being met.
· Reporting to ensure metrics are captured and reported for executive level consumption.
· Perform continuous field inspections of deployed personnel. (INSPECT WHAT YOU EXPECT)
· Keep the Quality Assurance Manager apprised of personnel performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner.
· Personnel Performance (coaching, counseling, and disciplinary).
· Audit security officer end-of-shift reports, officer daily activity reports, scalable reports.
Qualifications
The major responsibilities of the position include, but are not limited to, the following duties:
Duties/Responsibilities:
· Direct oversight of shift operations at assigned stations.
· Compile productivity, performance, and inspections to ensure service level agreements are being met.
· Reporting to ensure metrics are captured and reported for executive level consumption.
· Perform continuous field inspections of deployed personnel. (INSPECT WHAT YOU EXPECT)
· Keep the Quality Assurance Manager apprised of personnel performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner.
· Personnel Performance (coaching, counseling, and disciplinary).
· Audit security officer end-of-shift reports, officer daily activity reports, scalable reports.
Required Skills/Abilities:
· Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. - MS Word, Excel, Access, SharePoint)
· An understanding of security operations, in transit or public safety preferred.
· Understand operational KPIs and ability to utilize data to drive operations.
· Strong interpersonal, critical thinking and time management skills.
· A great communicator that gets the value of teamwork.
· Experience in general office setting in a supervisory role preferred.
· Comfortable in an ever changing, fast paced, sometimes stressful environment.
· Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.
· Customer Service orientation required.
· Able to interact in a corporate environment and effectively communicate with all levels of management.
· Must be flexible and possess the ability to meet deadlines in a high-tempo environment.
· Excellent time-management, organization and multi-tasking skills required.
· A dependable team player with business maturity, enthusiasm, and a positive work attitude.
· Ability to work in a matrixed environment.
· A positive and upbeat team member!
Education and Experience:
· Preferred candidate has either an honorable military discharge, a bachelors' degree or 5 years' experience in an operations management and project management role.
· WA Guard Card required
Physical Requirements:
· Prolonged periods of standing on cement and trains.
· Must be able to lift to 15 pounds at times.
· Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.
· Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.
· Time flexibility depending on the needs of the company.
Duties, responsibilities, and activities may change at any time with or without notice.
Uniform & Schedule Requirements:
· Zone Manager will wear required uniform to include ballistic vest and duty belt.
· Zone Manager will be on-call 24/7 for emergencies.
· Schedule rotates each four (4) months between (days, evenings and overnights).
Deliverables:
1. Proactive & Continuous engagement with field operations to ensure all personnel are performing their assigned duties.
2. Submit Manager Inspections.
3. Coach - Mentor - Training Security Officers continuously.
4. Physically Inspect each Station in assigned zone.
5. Inventory Audit.
6. Represent IC and ST in a positive manner while performing your duties.
7. Submit Shift Roll Up.
Field Training Supervisor - Full Time
Securitas Security Services USA, Inc. job in Seattle, WA
**Field Training Supervisor - Full Time - Seattle, WA** **Schedule:** Monday - Friday 1:30pm-10:15pm **Starting Wage:** $28.83/Hour **We help make your world a safer place.** The Field Training Supervisor is responsible for overseeing the training and development of security personnel. This role involves facilitating training sessions, conducting audits, and ensuring compliance with training requirements.
The Supervisor will also create training materials and provide coaching to staff, ensuring that all team members are equipped with the necessary skills and knowledge to perform their duties effectively. The ideal candidate must have strong customer service skills and great communication while adhering to our core values; **Integrity, Vigilance, & Helpfulness.**
**What Your Day May Look Like**
+ Provide on-the-job training and coaching to specialists as needed.
+ Trains employees and job candidates: classroom, on-the-job training, conduct drills, and training in health and safety practices.
+ Acts to ensure compliance with legally mandated, contractual, and company mandated training, as required for purposes of certifications and under the terms of client contracts.
+ Confers with managers and supervisors to determine training needs and approaches.
+ Updates and develops training curriculum.
+ Develops training schedules in conjunction with management.
+ Organizes training manuals, reference library, testing and evaluation materials, multimedia visual aids, and other educational materials.
+ Maintains records and prepares reports to evaluate performance of training activities, and to monitor progress of trainees.
+ Document interactions (audits, coaching, etc.) and report findings to leadership.
+ Cross train with Training and Development Supervisors to serve as a backup.
**What We Offer**
+ Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
+ Paid Time Off - 40 hours after 1 year of service paid out for FT security officers who worked a minimum of 2080 hours.
+ Paid Family Leave - up to 12 weeks a year in accordance with State Law.
+ Weekly Pay! - DailyPay Access program available!
+ Referral Program.
+ Telemedicine - Virtual Medical Care.
+ Discounts on Childcare, Vehicles, Electonics, Cell Phone Plans, Travel & More!
+ Free Uniforms & Paid Training.
+ Doggy & Kitty Daycare Discounts.
+ Employee Assistance Program & So Much More!
**Position Requirements**
+ Must be at least 18 years of age.
+ High school diploma or GED required.
+ Must have reliable means of communication and transportation.
+ Minimum of 1 year security, customer service, or hospitality experience.
+ Standard computer / technology skills needed.
+ Reliable, accountable, punctual, with a strong work ethic.
+ Strong verbal / written communication skills.
+ Conflict resolution and de-escalation skills a plus.
+ Customer Service background preferred.
+ Ability to interact with a wide range of individuals professionally.
+ Great attention to detail.
+ All candidates must be willing to participate in Securitas' pre-employment screen process, including drug screen and background investigation.
We are seeking a strong leader who is calm under pressure, professional in all interactions, and committed to maintaining a secure and welcoming environment.
**Join Our Team and Help Make the World a Safer Place.**
See a different world.
EOE/M/F/Vet/Disabilities
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
+ Retirement plan
+ Employer-provided medical and dental coverage
+ Company-paid life insurance
+ Voluntary life and disability insurance
+ Employee assistance plan
+ Securitas Saves discount program
+ Paid holidays
+ Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Global Security Program Director
Securitas Security Services USA, Inc. job in Seattle, WA
**Global Program Director** Securitas is a global leader in protective services, offering a broad range of services, including specialized guarding, technology solutions, and consulting services. With operations in over 40 countries and more than 350,000 employees worldwide, Securitas is committed to providing innovative and reliable security solutions to meet the unique needs of our clients. Our mission is to help make your world a safer place by delivering high-quality, tailored security services.
We are seeking a dynamic and experienced Global Program Director (GPD) to manage a significant Global account. This role will oversee client relationships globally, ensuring that our services are delivered to the highest standards.
The GPD serves as the primary point of contact and escalation for the client, providing strategic direction and leadership. The GPD will be fully responsible for the overall account strategy, management, and profitability. This role requires proactive account management, the creation and execution of security program strategies, and ensuring alignment between Securitas and client goals. The GPD is also responsible for maintaining consistency across operations, resolving issues, and continuously refining processes to enhance service delivery.
**Key Responsibilities:**
Client and Internal Relationship Management:
+ Serve as a key point of contact to ensure high-quality customer service for assigned accounts.
+ Engage in improving and evolving security programs, ensuring alignment with client needs and goals.
+ Meet regularly with client and Securitas management representatives for account reviews and strategic discussions.
+ Lead by example to the rest of the Securitas business; achieve results through personal influence and strength of character.
Operational and Financial Oversight:
+ Shadow P&L ownership; analyze operational and financial indicators to continuously improve commercial performance.
+ Coordinate global RFI and RFP responses, including developing pricing models and strategies.
+ Lead the client in strategic budget preparation for guard services and security system deployments.
Security Program Leadership:
+ Coordinate and perform Security Risk Reviews of client facilities using industry best practices and client-specific assessment tools.
+ Implement and manage global safety programs; support special events or emergency coverage as needed.
+ Ensure consistent focus on high-quality customer service across all branches, providing guidance and support for the retention of profitable business.
Team and Resource Management:
+ Lead a team of Regional Program Directors, empowering them to deliver results in their areas of responsibility.
+ Collaborate with area management to ensure appropriate staffing levels and effective scheduling to meet client requirements.
+ Build and facilitate teamwork and partnerships, leading the implementation of progressive change.
Innovation and Continuous Improvement:
+ Innovate to improve current working practices, products, and technologies to provide business opportunities and results.
+ Develop and apply global best practices, ensuring contract compliance throughout the entire portfolio.
**Qualifications:**
+ Bachelor's Degree, with Master's level preferred.
+ Minimum of 5-10 years of progressively responsible management experience in business management or a closely related field.
+ Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel, and PowerPoint.
+ Working knowledge of Microsoft Visio, SharePoint, and Teams.
+ Proven experience in managing large, complex accounts in a global business environment.
+ Strong leadership and strategic thinking skills, with the ability to drive innovation and change.
+ Experience in security management preferred but not essential.
+ Ability to work independently and as part of a global team.
+ Strong analytical abilities and problem-solving skills.
**Benefits**
Depending on experience, Securitas will offer a starting salary of $200K to $210k, in addition to a full benefit package that includes:
+ Medical, dental, vision, and Life insurance
+ 10 days' vacation accrued, 4 floating holidays, and 6 sick days.
+ Motor Vehicle allowance
+ Eligible to participate in the Program Director Bonus plan.
If you are a seasoned professional with a passion for client success, we encourage you to apply for this exciting opportunity.
Securitas is committed to diversity, equity, inclusion and belonging in the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.
\#AF-SSTA
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
+ Retirement plan
+ Employer-provided medical and dental coverage
+ Company-paid life insurance
+ Voluntary life and disability insurance
+ Employee assistance plan
+ Securitas Saves discount program
+ Paid holidays
+ Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Project Manager (Fire Alarm Installation)
Milton, WA job
Up to $4000 sign on bonus to the Project Manager that joins our team! The purpose of the Project Manager position is to plan and coordinate projects to meet the overall goals of the project and serve as the main contact with the contractor or owner.
ESSENTIAL JOB DUTIES:
* Review shop drawings, contract drawings, specifications, and applicable standards to determine appropriate installation methods.
* Generate proposals for change orders, and as assigned.
* Determine labor requirements and preparing schedules, track changes.
* Order and track material, equipment, tools, and other necessary items based on design and/or contract needs.
* Review time for assigned projects and/or contracts to ensure alignment with project budget.
* Monitor overall progress of the project and preparing job records
* Generate proposals for change orders, RFI's, ASI's and MCR's; communicate approved items into organizational system(s) and/or to designated representative for processing.
* Ensure employees follow all relevant safety standards and procedures, work environment in accordance with the SFP standards.
* Meet with AHJ's, contractors, owners, architects, and other design professionals on project progress.
* Perform a formal project review with the Fire Alarm Manager weekly, or as requested.
* Assist support staff and facilitate closeout documents to include O&Ms and review as-built drawings for accuracy.
* Other duties may be assigned.
QUALIFICATIONS:
The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.
Education, Training, Certifications:
* High School diploma, technical or related experience and/or training, required.
* NICET III ITM Water based systems and/or NICET Level IV Fire Alarm, preferred.
Experience, Knowledge, Skill Requirements:
* 5 years' industry experience, required.
* Successful experience in leading multiple projects, achieving goaled outcomes including profitability while communicating with onsite customers, preferred.
* Mechanical aptitude, preferred.
* Basic and advanced math skills, required.
Communication Skills:
* Must have the ability to effectively read, write and communicate in English with employees and customers.
Systems and Software Skills:
* Ability to operate a computer, use Microsoft Office required.
Other Qualifications:
* Valid driver's license with acceptable driving record required.
* Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:
Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.
Physical Requirements:
While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift
Work Environment:
Employee will consistently be required to work indoors in an office setting, work alone and with other. Employees will occasionally be required to work outside, and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise. Employee will be occasionally required to wear all appropriate personal protective equipment, as required by company safety policies while visiting locations.
We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
#LI-BB1
Are you interested in working for the nation's leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you!
Summit Fire & Security, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. We're proud of our well-deserved reputation for quality work that's completed by our talented and experienced installation workforce. Summit Fire & Security is a dynamic organization with endless growth opportunities spanning over 70 locations in more than 20 states.
Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire & Security supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We offer reimbursement for certain career development programs in addition to potential bonuses for specific certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.
Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.
Benefits
Summit Fire & Security offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes:
* Paid Vacation and Holidays
* Medical Insurance
* Dental Insurance
* Vision Insurance
* 401(k) Plan with Company Match
* Flexible Spending Accounts
* Long-Term Disability - Employer Paid
* Short-Term Disability - Employer Paid
* Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
* Life Insurance for Team Members and Dependents
* Employee Assistance Program
* Employee Referral Program
Our Core Values
PIPE
* We are PASSIONATE about life safety
* We have INTEGRITY (Do the right thing)
* We work in PARTNERSHIP with our customers and community
* We constantly strive for OPERATIONAL EXCELLENCE (Do things right)
Summit Fire & Security participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire & Security is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
Administration Operations Specialist
Securitas Security Services USA, Inc. job in SeaTac, WA
**Admin Operations Specialist** **Schedule:** Monday - Friday | 8:00am to 5:00pm **Hourly Pay:** $30.00 We are looking for outstanding employee who is looking to grow their career with Securitas. As an **Admin Operations Specialist** , you will perform a high level of administrative duties assisting our Area Operations Coordinator with invoicing, client billing, contract audits, reports, orders, vendors, accounts receivables, accounts payables, invoice matching along with other miscellaneous tasks in a fast-paced environment. This position requires a high-level experience of report analyzation, data collection, auditing and billing.
Looking for an employee with high level excel and Microsoft suite skills along with an outstanding support background. If you have a passion to help, have great organizational and communication skills, this is the perfect position for you.
This is an hourly full-time role based in the SeaTac, WA Area office and reports to the Area Operations Coordinator.
**Benefits:**
+ Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
+ Paid Time Off (10 vacation days accrued, 4 floating holidays, and 6 sick days)
+ Paid Holidays (7 per yr.)
+ Paid Family Leave. (up to 12 weeks a yr. in accordance with State law)
+ Parental Leave. (4-10 weeks of paid time off)
+ Discounts On Vehicles, appliances, Cell Phones, Travel & More!
+ Employee Assistance Program.
+ Get Paid Weekly!
**Minimum Hiring Standards:**
+ Must be at least 18 years of age.
+ Must have reliable means of communication.
+ Must have a reliable means of transportation.
+ Must have the legal right to work in the United States.
+ Must have a high school diploma or GED.
+ Must have intermediate MS Office skills with advanced experience in Excel.
+ Must be willing to participate in the company's pre-employment screening process, including drug and background.
**Education /Experience:**
High School Diploma or G.E.D., and 2 years of administrative work experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
If you have a passion to help people, we would like to meet you. We can teach you the rest.
Come join our team and help make our world a safer place.
See a different world.
EOE/M/F/Vet/Disabilities
\#AF-NCWWHP
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
+ Retirement plan
+ Employer-provided medical and dental coverage
+ Company-paid life insurance
+ Voluntary life and disability insurance
+ Employee assistance plan
+ Securitas Saves discount program
+ Paid holidays
+ Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Security Director
Renton, WA job
Job Details Renton - 23151 - Renton, WA Full Time $77000.00 - $78000.00 Salary/year Any CorporateDescription
The Security Director reports to the Senior Vice President. The major responsibilities of the position include, but are not limited to, the following duties:
Duties/Responsibilities:
Manage daily operational and administrative functions across security contracts employing Inter-Con employees
Keep the SVP apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
Support the SVP operational decision-making process
Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness
Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption
Ensure the highest standards of conduct, appearance, performance, and training are being met at all times.
Qualifications Required Skills/Abilities:
Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. - MS Word, Excel, Access, SharePoint)
An understanding of security operations and contracts management preferred.
Understand operational KPIs and ability to utilize data to drive operations.
Strong interpersonal, critical thinking and time management skills.
A great communicator that gets the value of teamwork.
Experience in general office setting in a supervisory role preferred.
Comfortable in an ever changing, fast paced, sometimes stressful environment.
Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.
Project management experience. PMP certification a plus.
Adept in leading teams in complex problem solving.
Customer Service orientation required.
Able to interact in a corporate environment and effectively communicate with all levels of management.
Must be flexible and possess the ability to meet deadlines in a high tempo environment.
Excellent time-management, organization and multi-tasking skills required.
A dependable team player with business maturity, enthusiasm, and a positive work attitude.
Ability to work in a matrixed environment.
A positive and upbeat team member!
Education and Experience:
Preferred candidate has either an honorable military discharge, a Bachelor's degree or 5 years' experience in an operations management and/or project management role.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.
Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.
Time flexibility depending on the needs of the company.
Duties, responsibilities, and activities may change at any time with or without notice.
Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.
Customer Service Representative
Securitas Security Services USA, Inc. job in Redmond, WA
** Customer Service Representative I, Access Management **Salary:** $30.00/hr The Customer Service Representative (CSR1) acts as the first point of contact for customers needing assistance with walk-up or in-person building access and security credentials. This role ensures a smooth experience by answering questions, resolving access issues, and preventing delays at entry points. Responsibilities include processing badge requests submitted through the Self-Service Portal, handling in-person inquiries, troubleshooting problems, and escalating complex cases to the appropriate teams. The CSR1 also keeps customers informed throughout the process and performs administrative tasks as needed to support overall operations.
**ESSENTIAL FUNCTIONS** :
+ Greet and assist all customers with building access requests, while ensuring quality customer service.
+ Process incoming access requests, leveraging the Self-Service Portal platform.
+ Coordinate issuance and administration of physical access cards and smart cards.
+ Enroll in person/walk-in Biometric Fingerprints, support secure access location.
+ Provide tier1 support for Smart Card issuance pertaining to Multi-Factor Authentication.
+ Monitor the system and respond in accordance with prescribed access control procedures.
+ Process incoming mail and packages.
+ Use shipping tools to create shipment requests and track packages worldwide to ensure delivery.
+ Assist with procedural review, analysis and process development.
+ Maintain an in-depth knowledge of all established policies and procedures and update internal documentation accordingly.
+ Explore and adopt changing technology in preparation for, and to accommodate evolving company needs.
**KEY COMPETENCIES**
+ High attention to detail and well-developed organizational skills.
+ Ability to identify key issues and escalate as needed.
+ Ability to work with external teams in a professional and courteous manner.
+ Able to work in a fast-paced environment while effectively making decisions.
+ Ability to learn new technically involved tasks as needed.
+ Proficient problem solving, analysis, and research skills.
+ Ability to work in a team environment and able to complete tasks in a timely manner.
+ Ability to work independently with little to no supervision.
+ Positive customer service experience with strong listening skills and patience.
+ Ability to work professionally and productively with others.
+ Excellent communications skills, written and verbal, with a strong understanding of English grammar and composition.
**MINIMUM HIRING STANDARDS**
+ Must be at least 18 years of age.
+ Must have a reliable means of communication (cell phone).
+ Must have a reliable means of transportation (public or private).
+ Must have the legal right to work in the United States.
+ Must have the ability to speak, read, and write English.
+ Must have a High School Diploma or GED.
+ Must be willing to participate in the Company's pre-employment screening process, including drug screening and a background investigation.
**EDUCATION AND EXPERIENCE**
+ Associate degree and 3+ years of work experience in a related field that demonstrates high-level support experience leveraging technology and systems. An equivalent combination of education, certifications, and/or experience may be considered in lieu of a degree.
+ Proficiency in Microsoft Suite including Teams, SharePoint, Microsoft Outlook, Word, Excel required.
+ Experience with LENEL and Rightcrowd access control systems is a plus.
+ Experience with ServiceNow system is a plus.
**WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS**
WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS
With or without reasonable accommodation, the candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:
+ May be required to occasionally work nights or weekends to support global or emergent issues.
+ Maintain composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
+ Required ability to handle multiple tasks concurrently.
+ Computer usage, which may include prolonged periods of data analysis.
+ Handling and being exposed to sensitive and confidential information.
+ Occasional lifting and/or moving up to 10 pounds, and occasionally 25 pounds **.**
"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
+ Retirement plan
+ Employer-provided medical and dental coverage
+ Company-paid life insurance
+ Voluntary life and disability insurance
+ Employee assistance plan
+ Securitas Saves discount program
+ Paid holidays
+ Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Security Officer
Securitas Security Services USA, Inc. job in Seattle, WA
We help make your world a safer place. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. Securitas plays an essential role for our clients and in society. The ** Security Officer** position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including patrolling a variety of locations. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Security Officers will provide customer service and information to a client's employees and customers.
We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.
No experience necessary! If you have retail, food service or hospitality industry background you are a great fit for this role; if not, we will provide you with the training and everything you need for a great introduction to a career in the security industry.
**Are you interested in being part of our Team?**
· Apply quickly and efficiently online
· Interview from the convenience of your own home
· Weekly pay
· Competitive benefits
· Flexible schedules
With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.
See a different world.
"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
+ Retirement plan
+ Employer-provided medical and dental coverage
+ Company-paid life insurance
+ Voluntary life and disability insurance
+ Employee assistance plan
+ Securitas Saves discount program
+ Paid holidays
+ Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Job Description
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.
Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.
The Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations.
Responsibilities
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Provide the client with concierge-level security at the company location and/or events.
Deescalate tense situations or individuals that may arise.
Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
Conduct quality investigations and complete investigative reports.
Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
Transport the client to and from company location and/or events.
Secure the client's residential perimeter and review CCTV, manage access controls, and respond to alarms, as needed.
Identify and escalate equipment deficiencies/failures.
All other duties, as assigned.
Qualifications
High School Diploma or GED with law enforcement, military, and/or security experience. A WA security license and CCW are required.
Concierge-level customer service knowledge.
Able to complete thorough and accurate investigations and reports.
Access control systems, CCTV, and alarm monitoring experience.
Problem resolution skills.
Able to interact effectively at all levels and across diverse cultures.
Effective verbal and written communication skills.
Computer knowledge; Microsoft Office.
Working Conditions:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
Regular computer usage.
Occasional reaching and lifting of small objects and operating office equipment.
Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
Rapid and effective decision-making during unusual or emergency situations.
Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
Travel, as required.
Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.