Security TeamManager
Reports To: Datacenter Physical Security Campus Security Manager
FLSA: Exempt DOE
The Security TeamManager (STM) serves as the day-to-day manager of a site security team that includes administrative officers, responders, and other security personnel at a client's datacenter. The STM is responsible for building a cohesive and high performing team. Reporting directly to the Campus Security Manager (CSM), the STM works alongside other security teammanagers in their campus to ensure a safe and secure environment. Additional job functions may include client service and problem resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, system monitoring, log maintenance, and access rights maintenance.
ESSENTIAL FUNCTIONS:
1. Actively manages site security personnel; partners with the local branch to recruit and hire, oversee onboarding, training, and development at the datacenter.
2. Coaches security personnel and carries out disciplinary actions in accordance with current policy.
3. Ensures all responders and control room supervisors adhere to policies and standard operating procedures, acting as responder or control room supervisor in periods of increased activity or in the case of absent staff.
4. Ensures site health and key performance indicator goals are met or exceeded; works with the CSM to enhance security team effectiveness and performance.
5. Conducts recalling audits, prepares, and submits critical and confidential information directly to client managementteam.
6. Oversees site security systems to ensure safe and compliant operation of the facility.
7. Maintains and troubleshoots on-site security technology.
8. Assists with site equipment inspections, and audit compliance.
9. Maintains required security documentation, ensuring accuracy in accordance with established policies and procedures.
10. Serves as primary point of contact to datacenter management and security personnel when the CSM is unavailable.
11. Performs additional tasks assigned by management.
12. Keeps management informed of major accomplishments, issues and concerns.
13. Identifies security shortfalls and offers suggestions from improving the security program.
14. Evaluates and escalates potential safety issues within the facility.
15. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions.
16. Identifies security shortfalls and offers suggestions from improving the security program.
MINIMUM HIRING STANDARDS: Additional qualifications may be specified and receive preference, depending upon the nature of the position.
• Must be at least 18 years of age.
• Must have a reliable means of communication, such as cell phone.
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English proficiently.
• Must have a high school diploma, secondary education equivalent, or GED.
• Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.
EDUCATION/EXPERIENCE:
• Associate degree in relevant field and 4 or more years of related experience in the security industry or business management equivalents, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. • Experience in management.
• Experience with Microsoft Office.
• Experience working in a datacenter environment a plus.
• Working knowledge and experience with various security technologies including CCTV, access control systems, incident management software, and other video surveillance software.
SPECIAL REQUIREMENTS: Able to work a flexible schedule, including evening, weekend, and holiday hours, such as during an emergency event or crisis.
COMPETENCIES:
• Must be able to meet and continue to meet licensing requirements for security officers, as applicable to local, county and state laws and regulations.
• Must be able to meet and continue to meet requirements for specific skills, certifications and authorizations specified for the assigned accounts.
• Knowledge of security operations and procedures applicable to a 24-hour facility.
• Knowledge of supervisory practices and procedures, including assigning work and providing training and discipline.
• Capable of learning a variety of security and safety devices and controls.
• Ability to track and maintain schedule assignments.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Advanced computer skills are required.
• Strong oral and written communication skills required to prepare materials and communicate information to others.
• Ability to conduct presentations and facilitate group meetings, both in person and online.
• Demonstrates leadership skills, including planning, organizing, delegating, problem-solving, training, coaching, and recognizing or disciplining staff in a positive, effective manner.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to take initiative and achieve results.
• Ability to carry out multiple assignments concurrently in a fast-paced environment.
• Ability to adapt to changes in the external environment and organization.
• Ability to exercise independent judgment and decision-making skills.
WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:
• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• May be required to work overtime without advance notice.
• Keyboard, basic computer usage and operating controls, which may include long periods of data entry and analysis.
• Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain.
• Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling. • Ability to carry up to 2.5-pound device during the entire shift.
• Depending on assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
• Required ability to manage multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• Regular talking and hearing.
• May be required to use vehicle in the performance of duties.
• On occasion may be required to perform stressful and physical activity.
• Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus
$37k-55k yearly est. 2d ago
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Operations Center Supervisor
Securitas Security Services USA, Inc. 4.0
Team manager job at Securitas AB
Wage: $22.00/ hour **Requirements:** + Valid driver's license required + Excellent computer, verbal, and written communication skills + Minimum of 2 years of security experience + Minimum of 2 years of supervisory or leadership experience Manages a shift and/or segment of guarding operations at multiple sites at the direction of line management. Supervises Field Supervisors and other security personnel. Performs inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures in support of Branch operations.
**Distinguishing Characteristics:** Primary job function is the management of a segment of an office's guarding operations. This job description applies only to salaried positions performing essential functions of the nature described, with the authority to make independent choices, free from immediate supervision, in significant matters that affect the business, or to carry out tasks that are directly and closely related to such work, no less than 50% of the time. If a position performs such work less than 50% of the time, and/or performs routine duties that are also performed by subordinates more than 40% of the time, it should be classified as: Field Supervisor.
**ESSENTIAL FUNCTIONS:**
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
1. Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service.
2. Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.
3. Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.
4. Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary.
5. Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
6. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
7. Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
8. Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues.
9. Performs tasks and duties of a similar nature and scope as required for assigned office.
**MINIMUM QUALIFICATIONS AT ENTRY**
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
**MINIMUM HIRING STANDARDS:**
- Must be at least 18 years of age.
- Must have a reliable means of communication (i.e., pager or phone).
- Must have a reliable means of transportation (public or private).
- Must have the legal right to work in the United States.
- Must have the ability to speak, read, and write English.
- Must have a High School Diploma or GED.
- Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.
**Education/Experience:** Associate's Degree and 1 year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
**Competencies (as demonstrated through experience, training, and/or testing):**
- Understanding of security operations.
- Knowledge of supervisory practices.
- Planning, organizing and leadership skills.
- Oral and written communications skills.
- Strong customer service and service delivery orientation.
- Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
- Ability to take initiative and achieve results.
**WORKING CONDITIONS** (Physical/Mental Demands):
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
- Maintaining composure in dealing with authorities, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
- Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
- Required ability to handle multiple tasks concurrently.
- Handling and being exposed to sensitive and confidential information.
- Regular use of vehicle required in the performance of duties.
- Regular talking and hearing.
- Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
- Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
- Close vision, distance vision, and ability to adjust focus.
- Responding on an on-call basis to emergencies and incidents at all hours.
Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.
\##CAHP
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
+ Retirement plan
+ Employer-provided medical and dental coverage
+ Company-paid life insurance
+ Voluntary life and disability insurance
+ Employee assistance plan
+ Securitas Saves discount program
+ Paid holidays
+ Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
$22 hourly 37d ago
Direct Support Manager - Champaign County
CRSI 3.7
Urbana, OH jobs
CRSI is now hiring a Direct Support Manager in Champaign County.
$20.00 /hour
$1000 SIGN ON BONUS!
Paid Training
Up to $1500 Referral Bonus
Medical, Dental and Vision Insurance
Retirement Plan
Paid Time Off
Life insurance
Employee Assistance Program - including counseling services for mental health, legal, and financial services as well as child and elder care resources and referrals, and so much more!
This is a full-time position, responsible for providing leadership over the home serving adults with intellectual/developmental disabilities. This role provides assistance in planning and implementation of the services/outcomes for each individual, communicates progress, establishes and maintains professional relationships with all members of the team, and ensures the welfare and safety of each consumer at all times. The person filling this role will provide support and supervision to the Direct Support Professionals (DSPs) in the home and ensures quality services are delivered to the people we serve. Responsibility includes on-call responsibilities after normal business hours, including nights and weekends.
Qualifications: Must have strong communication, writing, time management, and organizational skills. Must be able to use discretion and make independent decisions based on good judgment. Must possess good problem solving and conflict resolution skills. Must have a valid driver's license and vehicle insurance. Must possess acceptable employment and background screenings. Must be at least 21 years of age.
If you are that special person looking to make a difference in the lives of individuals with challenges, please apply today!
Compensation details: 20-20
PI7e946ee134a6-37***********6
$20 hourly 2d ago
Customer Growth Strategist - Financial Services
Accenture 4.7
New York, NY jobs
We Are
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: **********************
Role Purpose
+ Support the development and delivery of customer-led growth strategies by identifying opportunities, validating ideas, and contributing to market launch planning. Consultants work closely with Managers and client teams to turn insights into market-ready propositions.
Key Responsibilities
+ Conduct research and analysis on customer needs, market trends, and competitive activity.
+ Execute rapid testing protocols with real and synthetic customers to validate concepts.
+ Synthesize findings into actionable recommendations for prioritization and launch.
+ Collaborate with design, product, and marketing functions to shape propositions.
+ Assist in building business cases for high-priority growth opportunities.
What Success Looks Like
+ Producing insight and recommendations that directly shape client growth decisions.
+ Effectively applying proprietary methods to accelerate and de-risk validation.
+ Building skills in structured problem-solving and client engagement.
Basic Qualifications:
+ 3+ years in strategy consulting, corporate innovation, or customer insight roles focusing on customer growth for the financial services industry.
Preferred Qualifications:
+ Demonstrated consulting experience with client-facing delivery.
+ MBA or relevant innovation program experience a plus.
+ Strong research and analysis skills.
+ Exposure to concept testing, prototyping, or agile product/service development.
+ Excellent communication and collaboration skills.
+ Understanding of AI/ GenAI
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $63,800 to $196,000
Cleveland $59,100 to $156,800
Colorado $63,800 to $169,300
District of Columbia $68,000 to $180,300
Illinois $59,100 to $169,300
Maryland $63,800 to $169,300
Massachusetts $63,800 to $180,300
Minnesota $63,800 to $169,300
New York/New Jersey $59,100 to $196,000
Washington $68,000 to $180,300
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$54k-71k yearly est. 2d ago
Private Client Service Supervisor
Arthur J. Gallagher & Company 3.9
Tacoma, WA jobs
Lead with Purpose: Oversee a Private Client Service team that delivers efficient, high-quality service to both internal and external clients. Drive Success: Support key sales initiatives, boost revenue retention, and enhance client satisfaction. Make Client Service, Supervisor, Private, Service, Benefits, Project Management, Insurance, Business Services
$49k-71k yearly est. 1d ago
Direct Support Manager - Allen County
CRSI 3.7
Lima, OH jobs
CRSI is now hiring a Direct Support Manager in Allen County.
$18/hour
Up to $1000 SIGN ON BONUS!
Paid Training
Up to $1500 Referral Bonus
Medical, Dental and Vision Insurance
Retirement Plan
Paid Time Off
Life insurance
Employee Assistance Program - including counseling services for mental health, legal, and financial services as well as child and elder care resources and referrals, and so much more!
This is a full-time position, responsible for providing leadership over the home serving adults with intellectual/developmental disabilities. This role provides assistance in planning and implementation of the services/outcomes for each individual, communicates progress, establishes and maintains professional relationships with all members of the team, and ensures the welfare and safety of each consumer at all times. The person filling this role will provide support and supervision to the Direct Support Professionals (DSPs) in the home and ensures quality services are delivered to the people we serve. Responsibility includes on-call responsibilities after normal business hours, including nights and weekends.
Qualifications: Must have strong communication, writing, time management, and organizational skills. Must be able to use discretion and make independent decisions based on good judgment. Must possess good problem solving and conflict resolution skills. Must have a valid driver's license and vehicle insurance. Must possess acceptable employment and background screenings. Must be at least 21 years of age.
If you are that special person looking to make a difference in the lives of individuals with challenges, please apply today!
PIae52a238150a-37***********3
$18 hourly 1d ago
Director of Customer Success
HL Solutions LLC 4.4
San Francisco, CA jobs
Role: Director- Customer Success (life sciences Exposure)
Full Time
Domain: Must have strong Pharma/Life sciences background
The Director of Customer Success will lead a high-performing team dedicated to ensuring exceptional client experiences and driving measurable outcomes for life sciences organizations. This role is pivotal in building long-term strategic client-partnerships, maximizing customer value, and supporting business growth through proactive engagement and consultative guidance.
Key Responsibilities:
Customer Relationship Management:
Act as the voice of the customer internally, to influence service & operational enhancements
Serve as the executive sponsor for key accounts
Set and maintain client expectations
Ensure alignment between client objectives and service delivery
Build and maintain strong relationships with senior stakeholders
Strategic Leadership:
Operational Excellence:
Measurable KPIs:
Revenue Growth from Existing Accounts: Drive 10-20% YoY growth through upsell/cross-sell initiatives.
Customer Health Score: Maintain an average health score of 8/10 or higher across all accounts.
Client Team Performance: Achieve 100% completion of quarterly success plans and maintain employee engagement scores above 80%.
Qualifications:
Education:
Bachelor's degree in Life Sciences, Business, or related field; advanced degree (MBA, MS) preferred.
Experience:
10+ years in Customer Success, Account Management, or Consulting within the life sciences industry.
10+ years in Pharmaceutical or Life Sciences industry.
10+ years providing IT-related services or performing IT-related functions within Life Sciences industry
Proven track record of managing enterprise-level clients and delivering measurable business outcomes.
Strong leadership experience with ability to build and scale teams.
Skills:
Deep understanding of pharmaceutical/biotech market dynamics and regulatory environment.
Exceptional written & verbal communication, negotiation, and executive presence.
Analytical mindset with proficiency in CRM and customer success platforms
$116k-176k yearly est. 5d ago
Customer Experience Manager
Addison Group 4.6
Apex, NC jobs
Job Title: Customer Experience Manager - Manufacturing / Specialty Materials
Industry: Manufacturing / Specialty Chemicals / Industrial Operations
Employment Type: Direct Hire
Compensation: Up to $100,000 base salary
Work Arrangement: Fully Onsite (Monday-Friday, 8:00am-5:00pm)
Location: Apex, NC
About Our Client:
Addison Group is working with a global, innovation-driven manufacturing organization seeking an experienced Customer Experience Manager to lead onsite customer service operations at its Apex, NC facility.
This role is open due to an internal reorganization and added leadership oversight needs within the customer service function. The organization is seeking a seasoned, hands-on customer service leader with experience in operational environments who can manage escalations, lead a small team, and partner closely with sales, logistics, and operations.
The ideal candidate is customer-centric, action-oriented, and comfortable operating in a fast-paced, highly visible onsite role with daily customer interaction.
Job Description:
The Customer Experience Manager will be responsible for leading customer service operations, managing direct reports, and serving as the primary escalation point for customer and sales issues. This role requires strong experience in order management, SAP, and cross-functional coordination within a manufacturing or industrial setting.
This is a fully onsite leadership role within a collaborative, customer-facing environment that blends operations, logistics, and service excellence.
Key Responsibilities:
Lead and manage customer service staff and daily operations
Oversee order entry, customer communication, and issue resolution
Serve as escalation point for customer complaints and service issues
Partner with sales, logistics, production, and leadership teams
Optimize customer service processes and performance metrics
Ensure accurate master data maintenance and reporting in SAP
Manage vendor scheduling, logistics coordination, and 3PL performance
Monitor inventory levels and support stock optimization efforts
Build and maintain strong, trust-based customer relationships
Qualifications:
10+ years of customer service or customer experience leadership
Experience in manufacturing or similar operational environments
Prior people management experience required
Strong background in order management and customer escalation handling
SAP experience required
Bachelor's degree preferred (or equivalent experience)
Proficiency with Microsoft Excel, Power BI, and Microsoft Office
Customer-centric, proactive, and solutions-focused mindset
Strong leadership presence with the ability to manage escalations
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Reasonable accommodations are available for qualified individuals with disabilities, upon request.
Take the lead in delivering exceptional guest experiences as a Guest Services Manager in the corporate housing industry.
This full-time, home-office-based role is perfect for a service-driven leader who thrives in fast-paced environments and is passionate about team collaboration, customer satisfaction, and operational excellence.
What You'll Be Doing:
Lead and manage the Guest Services team, ensuring smooth daily operations.
Drive a perfectionist, guest-first approach across all service functions.
Analyse service trends and introduce strategies to enhance the guest experience.
Oversee guest escalations from start to resolution with a proactive approach.
Compile and deliver monthly guest services reports to management.
Lead process improvement initiatives and foster team buy-in for new ideas.
Monitor and update the portal with guest-reported issues.
Ensure the internal portal accurately reflects all reservation details.
Provide emergency support via the out-of-hours telephone line as required.
Collaborate cross-functionally to ensure consistent service quality.
Train and mentor team members to uphold service excellence standards.
Maintain detailed records and documentation to support guest relations.
What We're Looking For:
Experience in guest services within the relocation or moving industry is essential.
Proven leadership skills with a professional, solution-oriented mindset.
Strong written and spoken English communication skills.
Proficiency in MS Word, Excel, and service management systems.
Ability to remain calm under pressure and effectively manage multiple priorities.
Organised, detail-focused, and driven by a passion for guest satisfaction.
$38k-52k yearly est. 4d ago
Cyber Threat Intelligence Team Lead
Control Risks 4.8
San Francisco, CA jobs
The Cyber Threat Intelligence Team Lead will play a pivotal role in building and leading a world-class Cyber Intelligence program for a major client of Control Risks. This role will be responsible for developing the strategy, building out capabilities, and leading a team of security professionals to proactively detect, triage, and respond to cyber threats.
This position provides technical direction and administrative oversight on all cybersecurity matters, ensuring the protection of the client's systems, networks, and data. The Manager supports a strong first line ownership model by partnering with technology and business stakeholders to embed security into planning, development, and operational activities.
Responsibilities
Working closely with client stakeholder, build, manage, and scale a Cyber Threat Intelligence Team from the ground up.
Lead on Developing Standard Operating Procedures for threat intelligence activities, taking into account specific client activities and stakeholders, such as tooling, reporting lines, and out of hours incidents.
Lead on managing most severe and critical cyber security incidents including supporting incident responders with reporting, updates and investigations to aid incident response and crisis management in a timely, accurate and professional manner.
Train, and mentor threat intelligence analysts, engineers, and threat hunters.
Establish operational processes, escalation paths, and playbooks.
Oversee the triage of cyber events, ensuring rapid identification, investigation, and remediation.
Manage incident response activities, coordinating across IT, Legal, Risk, and other stakeholders.
Develop metrics, KPIs, and reporting to measure SOC effectiveness.
Lead proactive threat hunting operations to identify potential compromises and undetected malicious activity.
Integrate threat intelligence into SOC workflows and leverage intelligence to inform response and prevention strategies.
Evaluate and optimize the client's technology stack (SIEM, SOAR, EDR, threat intelligence platforms, etc.).
Drive continuous improvement of detection rules, automation, and response capabilities.
Recommend emerging tools and processes to enhance maturity.
Conduct regular check-ins, provide coaching and feedback, manage performance reviews and improvement plans, and support career development with the members of your team.
Serve as the main liaison between team members and ECS program managementteam, ensuring timely program and personnel updates and controlling quality on client deliverables.
With the support of the Talent Acquisition team, participate in hiring processes ensuring team resourcing aligns with client expectations and program needs.
Lead onboarding tasks (e.g., joiner tickets, scheduling, equipment, success plans), manage offboarding logistics and leaver tickets, and ensure operational continuity.
Manageteam schedules, approve PTO, ensure timesheet compliance, and maintain a consistent high-quality service to the client.
Working closely with the ECS program managementteam, align on overall program strategy and priorities to create clear, actionable, team deliverables.
Qualifications
10-12 years of experience in cybersecurity, cyber threat intelligence, or cyber security operations.
Leadership in a threat intelligence environment a plus.
Ability to distil highly technical information into more business centric, risk orientated language for presentation to senior leadership.
Experience with: Splunk (or other event monitoring capability), Crowdstrike, RecordedFuture, MS sentinel, SentinelOne, OpenCTI, MISP, Proofpoint.
Deep knowledge of incident response, digital forensics, malware analysis, and threat intelligence.
Hands‑on experience with SOC technologies such as SIEM, SOAR, EDR, IDS/IPS, and log management tools.
Strong understanding of MITRE ATT&CK framework, NIST Cybersecurity Framework, and industry best practices.
Excellent leadership, communication, and stakeholder management skills.
Relevant certifications preferred: CISSP, CISM, GIAC (GSOM and GCTI), or equivalent.
Benefits
Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.
As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.
The base salary range for this position is $160,000-185,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience.
Control Risks is committed to a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.
Control Risks participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit **************
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$160k-185k yearly 3d ago
Cyber Threat Intelligence Lead - Build & Guide Elite Team
Control Risks 4.8
San Francisco, CA jobs
A global advisory firm in San Francisco is seeking a Cyber Threat Intelligence Team Lead to build and lead a comprehensive Cyber Intelligence program. The role involves managing a team, developing strategies, and ensuring the protection of systems and data. Candidates should have significant experience in cybersecurity, excellent leadership skills, and familiarity with tools like Splunk and Crowdstrike. The position offers a competitive salary between $160,000 and $185,000 per year, along with comprehensive benefits.
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$160k-185k yearly 3d ago
Office Manager
Advanced Eye Medical Group 4.2
Mission Viejo, CA jobs
Practice Type: Specialty Clinic & Ambulatory Surgery Center
Employment Type: Full-time
We are seeking an experienced and highly organized Medical Office Manager to oversee the daily operations of our medical practice and ambulatory surgery center. The ideal candidate will have a strong background in healthcare administration, excellent leadership skills, and the ability to ensure efficient workflows, regulatory compliance, and a positive patient experience.
Key Responsibilities
Manage day-to-day administrative and operational functions of the medical office and ambulatory surgery center
Supervise, train, and support front office and clinical support staff
Oversee scheduling, patient flow, and office efficiency
Manage billing, coding coordination, insurance verification, and revenue cycle processes
Ensure compliance with HIPAA, OSHA, and other healthcare regulations
Handle payroll, timekeeping, and staff performance evaluations
Maintain office budgets, supplies, vendor relationships, and equipment
Serve as a point of contact for patients, providers, and external partners
Address patient concerns and resolve administrative issues professionally
Qualifications
Experience in medical office management or healthcare administration
Strong knowledge of medical billing, insurance processes, and EHR systems
Proven leadership and staff management experience
Excellent organizational, communication, and problem-solving skills
Ability to multitask and work effectively in a fast-paced environment
Education
Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred
What We Offer
Competitive salary based on experience
Benefits package including health insurance, PTO, retirement plan
Supportive work environment and opportunities for professional growth
How to Apply:
Please submit your resume and a brief cover letter outlining your relevant experience.
$42k-59k yearly est. 4d ago
Front Office Manager
Career Group 4.4
Santa Monica, CA jobs
Our client, a private real estate firm, is seeking a highly polished and service-oriented Front Office Manager to support their West Side office. This is a front-of-house role, serving as the first point of contact while also playing a key part in the day-to-day operations of the office. The ideal candidate brings experience in facilities management, an interest in project-based work, and takes pride in being a central, reliable presence within a professional office environment.
What You'll Do
Serve as the first point of contact for visitors, clients, and internal stakeholders with warmth, discretion, and professionalism
Manage front desk operations, phone coverage, and visitor experience
Oversee office facilities and partner closely with building engineers, property management, and project managers
Support office upgrades, maintenance projects, and space planning initiatives
Coordinate calendars, meetings, investor visits, small events, lunches, and offsites
Manage office supply ordering, inventory, and vendor relationships
Provide light administrative support (filing, scanning, document organization)
Assist with special projects tied to office operations and facilities as needed
What We're Looking For
Prior experience in a front office, reception, office management, or service-driven role
Strong facilities management exposure; interest in project management is a plus
Exceptional polish, presence, and communication skills
Highly organized, proactive, and calm in a fast-paced, high-touch setting
Service-oriented mindset with pride in creating a welcoming, well-run office
Bachelor's degree required
We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here: https://careergroupcompanies.com/california-privacy-notice/.
You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.
$49k-68k yearly est. 5d ago
Agency Owner / Office Manager
Interactive Resources-IR 4.2
Jacksonville, FL jobs
An established independent insurance organization is seeking a results-focused professional to guide internal operations and support a multi-line insurance environment. The role blends leadership, organization, and hands-on insurance knowledge while working with multiple carrier partners.
Qualifications & Skills
Active Florida 2-20 license
Ability to manage overlapping priorities in a dynamic office setting
Highly organized with strong follow-through
Self-motivated and comfortable working autonomously
Key Responsibilities
Coordinate daily office functions and operational workflow
Supervise, coach, and support team members
Contribute to sales support and client relationship initiatives
Ensure efficiency, accuracy, and service consistency
Experience Requirements
3+ years in a supervisory or management role within an insurance agency (5 years preferred)
Background in environments requiring strong leadership and accountability
Preferred Background
Florida 2-15 license (or commitment to obtain within an established timeframe)
Reimbursement for licensing available after completion
Sales-driven professional experience
Familiarity with real estate-related operations
Experience using Applied Epic or similar insurance management platforms
$40k-54k yearly est. 1d ago
Call Center Supervisor - 249488
Medix™ 4.5
Overland Park, KS jobs
Patient Support Center Supervisor
Schedule: Monday-Thursday 8:00 AM - 5:00 PM, Friday 8:00 AM - 3:30 PM
About the Role
The Patient Support Center Supervisor plays a key role in managing the daily operations of the Patient Assistance Center. This individual is responsible for supervising staff, ensuring compliance with internal procedures, and maintaining high levels of customer satisfaction. The Supervisor must lead by example, demonstrating strong leadership, motivation, and training capabilities.
Key Responsibilities:
Overseeing team of 8-10 collectors
80% coaching, training, and managing staff
20% taking calls to assist with volume or process auditing
Hire, train, and coach representatives to maximize performance and productivity.
Assign daily tasks, manage workflow, and step in to assist with calls when needed.
Monitor team metrics including call times, unavailable time, wrap-up time, and collection commitments.
Identify workflow issues and propose solutions to management.
Foster a positive, motivating, and high-performing work environment.
Maintain compliance with department procedures and policies.
Perform other duties as assigned by management.
Required Qualifications:
High school diploma or equivalent.
Experience as a frontline production employee, such as a collections representative.
Prior experience in medical billing preferred.
Proficiency with Microsoft Office and Windows-based applications.
Preferred Qualifications:
First-party collections experience.
Previous supervisory experience in a collections or call center environment.
Background in healthcare or medical collections.
Why Join Us:
High-investment leadership culture: management values opinions from all levels.
Opportunity to coach and develop a strong team of professionals.
Structured 90-day ramp-up plan with hands-on training and co-management support.
Fun, engaging environment with contests and team-building initiatives.
*
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*
As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
$30k-36k yearly est. 1d ago
Global Investments Strategy Lead: CFIUS/Team Telecom
Pae Government Services Inc. 4.6
Alexandria, VA jobs
A consulting firm for government is seeking a Senior Global Investments Strategic Advisor in Alexandria, Virginia. The role requires significant experience in foreign investment risk management and leadership skills. Ideal candidates will have a strong background in national security or economics, along with an active TS/SCI clearance. The position focuses on supporting the US Department of Defense's investment analysis priorities to protect the Defense Industrial Base.
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$64k-92k yearly est. 1d ago
Office Manager
Anchor Point Management Group 3.9
Irving, TX jobs
About the job:
Anchor Point Management Group is a large multi-unit, multi-brand, multi-state group of franchise companies operating restaurants and beauty services facilities. Founded in 1989, the company has grown from its first Taco Bell in Tualatin, OR to over 450 multi-branded locations across the USA. With aggressive growth plans in the coming years, the company is seeking a highly qualified Office Manager to support the Irving, TX office and provide support to our executive team as needed.
As the Office Manager, you will handle a wide range of administrative, clerical, and support-related tasks. The ideal candidate will serve as the primary point of contact for internal teams and external contacts for matters pertaining to the Dallas Support Center and coordination with our Executive Team. You will report directly to the Executive Assistant and be responsible for handling confidential and time sensitive material, maintaining strictest confidentiality.
Typical day/week snapshot:
Administrative- Perform day-to-day administrative tasks such as scheduling appointments, making travel arrangements, maintaining information files, and processing documents.
Communication- Research and provide information to others both inside and outside the organization as needed by telephone, in written form, e-mail or in person.
Computer Usage- Demonstrate a proficient use of Microsoft Office programs (Outlook, Word, Excel and Power Point) and social media web platforms.
Establishing and Maintaining Interpersonal Relationships- Develop constructive and collaborative working relationships with others. Continuously improve upon skills to impart knowledge and be an indispensable resource to others.
Organizing and Planning Work- Develop specific goals and plans to prioritize, organize, and accomplish work with minimal supervision. Proactively look ahead and anticipate needs with autonomy.
Prioritization - Manage the priorities of different executives and teams in such a way that conflicting priorities are handled completely and efficiently.
Discretion - Use discernment to maintain confidentiality when needed and to appropriately direct questions, calls, meeting requests, and other requests for time.
Innovation - Forward-looking thinker, who actively seeks learning, recognizes opportunities, and proposes solutions.
What we need from you:
Associate's Degree or requisite experience in Business-related field
Self-starter with a proactive mindset and ability to anticipate challenges without specific direction
Strong ability to multi-task and manage shifting priorities
Ability to work confidentially with individuals at various levels within the organization
Excellent project management and organization skills
Superior proficiency with Microsoft Office programs (writing and spreadsheet samples to be provided upon request)
Comfortable in taking direction from numerous leaders
Understanding of basic business principles and concepts in order to assist with special projects as needed
Proven track record of dependability and reliability
Anchor Point Management Group offers competitive compensation and benefits programs as well as a superior 401(k) retirement plan. We also offer opportunities for personal growth and development in a fast-paced, high growth environment.
We are an Equal Opportunity Employer.
$42k-56k yearly est. 1d ago
Office Manager
Vanderhouwen 3.9
Hawthorne, CA jobs
Our client is seeking a personable, organized, and tech-comfortable Office Manager to support daily workplace operations and ensure a smooth, welcoming office environment. The ideal candidate is proactive, dependable, and comfortable working independently while supporting a variety of teams.
The position is a part-time role working approximately 30 hours per week onsite in Hawthorne, California.
Office Manager Duties and Responsibilities
Oversee day-to-day office and facility operations, including coordination with landlords, vendors, maintenance providers, and external service partners.
Serve as the primary point of contact for the office, greeting visitors, answering phones, directing calls, and managing front-door activity.
Manage incoming and outgoing mail, packages, shipping, receiving, and internal distribution.
Provide administrative support to managers, leads, and directors, including scheduling, coordination, and general office assistance.
Support basic technology needs, including light troubleshooting of computers, displays, and projectors.
Coordinate and facilitate office-wide meetings and assist with internal communications logistics.
Plan and support onsite office events and gatherings.
Route and submit internal HR-related paperwork in a timely and accurate manner.
Maintain organized, well-stocked office and kitchen spaces, including ordering supplies and managing inventory.
Handle miscellaneous administrative tasks as needed, such as copying, scanning, booking travel, and appointment scheduling.
Office Manager Qualifications
2 or more years of experience in an office management, office coordination, or administrative support role.
Strong ability to manage multiple priorities while maintaining attention to detail in a fast-paced environment.
Excellent written and verbal communication skills, with a professional and welcoming demeanor.
Demonstrated ability to work independently, anticipate needs, and follow through with minimal direction.
Proficiency with Microsoft Office tools (Excel, Word, PowerPoint) and Google Workspace.
Comfort working with standard office equipment, including copiers, fax machines, and multi-line phone systems.
Strong organizational, time-management, and prioritization skills.
Ability to collaborate effectively with diverse teams and interact comfortably with a wide range of individuals.
Quick learner with the flexibility to take on new tasks and responsibilities as needs evolve.
Sound judgment, practical problem-solving skills, and strong common sense.
Valid driver's license.
Compensation: $20-$24/hr. (DOE)
VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you'll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.
Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we're in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies' staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.
VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.
$20-24 hourly 2d ago
Office Manager
Connect Search, LLC 4.1
Glenview, IL jobs
Role: Office Manager
Location: Glenview, IL | Onsite | Full-Time
Schedule: Monday-Friday, 9:00 AM-5:00 PM
Our client, a premier health and wellness clinic in Glenview delivering personalized care across a multitude of medical services, is seeking an experienced and professional Office Manager to support day-to-day operations.
Role Overview
The ideal candidate will be a polished and patient-focused Office Manager who brings white-glove service and a professional, friendly demeanor to a busy front desk. You'll be central to creating a positive patient experience, managing administrative tasks, and navigating a robust electronic medical records (EMR) system. This role is especially suited for someone who thrives in a high-volume healthcare setting and enjoys interacting directly with patients.
Key Responsibilities
• Greet and support patients in a warm, professional, and upbeat manner
• Efficiently onboard new patients and assist with registration and scheduling
• Learn and utilize the clinic's EMR system for billing, registration, and invoicing
• Process payments at point of service and assist patients with understanding service coverage (self-pay model)
• Coordinate daily front-desk operations during high-volume periods (e.g., multiple providers on site)
• Manage patient communication via phone, email, and in person with composure and attentiveness
• Assist with social media tasks (Instagram experience is a strong plus)
• Support other administrative functions as needed
Required Skills & Qualifications
• Outstanding interpersonal skills and a professional, service-oriented demeanor
• Strong computer proficiency, including comfort learning new software quickly
• Experience with Microsoft Word, Excel, Outlook, and PowerPoint is helpful
• Ability to multi-task and stay organized in a dynamic, fast-paced environment
• Excellent communication skills and a team-oriented mindset
Nice to Have
• Previous experience in a medical or wellness office setting
• Familiarity with patient intake processes and EMR systems
$37k-49k yearly est. 2d ago
Office Manager
BGSF 4.3
Franklin Park, IL jobs
Our client, a dynamic manufacturing company in Chicago' near NW suburbs, is looking for an Office Manager to join their team as they continue to grow. This full-time position involves overseeing the daily operations of an office and its various departments. Preferred skills include general office management, human resources, and payroll/accounting. This role will be a key cog in the day-to-day operations of the company and will work closely with company leadership.
Responsibilities
Office Management:
Supervising/Assisting with AP & AR duties:
Weekly vendor payment process
Purchase order support
Overall department coverage when needed
Conducting monthly check-in meetings to ensure all AP and AR functions are running efficiently
Maintain office appearance and cleanliness
Responsible for all office equipment (phones, computers, printers, etc.):
In working order
Train employees how to use
Troubleshoot minor issues
Submit support tickets for complex issues
Contract management and renewal
Upgrades or replacements
Manage office supplies from taking inventory to ordering to stocking
Work closely with various vendors to execute company projects
Plan, organize, and host office lunches, parties, and activities
Financial Management:
General Ledger Support
Responsible for maintenance of accounting processes
Responsible for monthly closing support
General Ledger Reconciliation
Bank Reconciliation
Manage internal financial procedures
Act as liaison between company and outside auditors for document needs
Assist auditors in the completion of the annual audit
Direct communication with bank and/or lenders
Human Resources:
Bi-weekly payroll for full-time and temporary company employees
Weekly payroll for outside temp agencies
Maintain direct contact with outside HR resources
Drafting or amending company policies for distribution
Maintaining all employee records
Personal Time Off for all employees
Administering relevant paperwork to new employees
W4 & I9 document control
401K information
Health/Dental information
Terminations
Pay changes
Worker's Compensation
File all workers' compensation claims and act as point of contact with assigned adjusters
Complete yearly workers comp audit
Health Insurance
Act as point of contact for Health Insurance group regarding health and dental insurance
Work closely with company insurance brokers for yearly compliance reporting
Recruitment
Post job ads on hiring sites as positions within the company become available
Perform all screening processes
Set-up, in some instances attend, online and in-person interviews for hiring managers
Conduct new hire onboarding
Qualifications and Skills
Minimum of 3 years proven experience as an Office Manager, Front Office Manager, or Administrative Assistant
Proficiency in MS Office (Outlook, Teams, Excel, Word, and PowerPoint)
ERP experience - preferred
Experience in business manufacturing setting - preferred
Hands-on experience with office machines and equipment (printers, phones, computers)
Excellent time management skills and ability to multi-task and prioritize work
Attention to detail and problem-solving skills
Strong organizational and planning skills in a fast-paced environment
A creative mind with an ability to suggest improvements
Polished written and verbal communication skills
College degree - preferred