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Become A Security/Customer Service

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Working As A Security/Customer Service

  • Communicating with Supervisors, Peers, or Subordinates
  • Monitor Processes, Materials, or Surroundings
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Assisting and Caring for Others
  • Unpleasant/Angry People

  • Repetitive

  • $31,000

    Average Salary

What Does A Security/Customer Service Do

Security guards and gaming surveillance officers patrol and protect property against theft, vandalism, terrorism, and illegal activity.

Duties

Security guards and gaming surveillance officers typically do the following:

  • Protect and enforce laws on an employer’s property
  • Monitor alarms and closed-circuit TV (CCTV) cameras
  • Control access for employees and visitors
  • Conduct security checks over a specified area
  • Write reports on what they observed while on duty
  • Serve as witnesses for court testimony
  • Detain violators

Security guards, also called security officers, protect property, enforce rules on the property, and deter criminal activity. Some guards are assigned a stationary position from which they monitor alarms or surveillance cameras. Other guards are assigned a patrol area where they conduct security checks.

Gaming surveillance officers and gaming investigators act as security agents for casinos. Using audio and video equipment in an observation room, they watch casino operations for suspicious activities, such as cheating and theft, and monitor compliance with rules, regulations, and laws. They maintain and organize recordings from security cameras, which are sometimes used as evidence in police investigations.

Guards and officers must remain alert, looking out for anything unusual. In an emergency, they are required to call for assistance from police, fire, or ambulance services. Some security guards are armed.

A security guard’s responsibilities vary from one employer to another. In retail stores, guards protect people, records, merchandise, money, and equipment. They may work with undercover store detectives to prevent theft by customers and employees, detain shoplifting suspects until the police arrive, and patrol parking lots.

In office buildings, banks, hotels, and hospitals, guards maintain order and protect the organization’s customers, staff, and property.

Guards who work in museums and art galleries protect paintings and exhibits by watching people and inspecting the contents of patrons’ handbags.

In factories, government buildings, and military bases, security guards protect workers and equipment and check the credentials of people and vehicles entering and leaving the premises.

Guards working in parks and at sports stadiums control crowds, supervise parking and seating, and direct traffic.

Security guards stationed at the entrances to bars and nightclubs keep underage people from entering, collect cover charges, and maintain order among customers.

Security guards working in schools and universities patrol the buildings and grounds, looking for suspicious activity.

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How To Become A Security/Customer Service

Most security guard jobs require a high school diploma. Gaming surveillance officers sometimes need experience with security and video surveillance. Most states require guards to be registered with the state, especially if they carry a firearm.

Education

Security guards generally need a high school diploma or equivalent, although some jobs may not have any education requirements. Gaming surveillance officers also need a high school diploma or equivalent and may need experience with video surveillance technology depending upon assignment.

Training

Although most employers provide instruction for newly hired guards, the amount of training they receive varies. Most guards, however, learn their job in a few weeks. During those few weeks, training from their employer typically covers emergency procedures, detention of suspected criminals, and proper communication.

Many states recommend that security guards receive approximately 8 hours of pre-assignment training, 8–16 hours of on-the-job training, and 8 hours of annual training. This may include training in protection, public relations, report writing, deterring crises, first aid, and other specialized training related to the guard’s assignment.

Training is more rigorous for armed guards because they require weapons training. Armed guards may be tested periodically in the use of firearms.

For gaming surveillance officers and investigators, some employers prefer candidates with previous work experience in casinos or individuals with a background in law enforcement. Experience with video technology can also be helpful in using surveillance systems and software.

Drug testing may be required as a condition of employment and randomly during employment.

Licenses, Certifications, and Registrations

Most states require that guards be registered with the state in which they work. Although registration requirements vary by state, basic qualifications for candidates are as follows:

  • Be at least 18 years old
  • Pass a background check
  • Complete training

Guards who carry weapons usually must be registered by the appropriate government authority. Armed guard positions have more stringent background checks and entry requirements than those of unarmed guards. Rigorous hiring and screening programs, including background, criminal record, and fingerprint checks, are required for armed guards in most states.

Some jobs may also require a driver's license.

Advancement

Some guards advance to supervisory or security manager positions. Those with experience or postsecondary education should have an advantage. Armed security guards have a greater potential for advancement and enjoy higher earnings.

Some guards with management skills open their own security guard business. Guards can also move to an organization that needs higher levels of security, which may result in more prestige or higher pay.

Important Qualities

Decisionmaking skills. Guards and officers must be able to quickly determine the best course of action when a dangerous situation arises. 

Patience. Security guards and officers may need to spend long periods standing and observing their environment without distractions.

Observation skills. Guards and officers must be alert and aware of their surroundings, and be able to quickly recognize anything out of the ordinary.

Physical strength. Guards must be strong enough to apprehend offenders and to handle emergency situations.

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Security/Customer Service Career Paths

Security/Customer Service
Home Health Aid Security Officer
Account Manager
5 Yearsyrs
Warehouse Worker Correction Officer Security Supervisor
Assistant Director Of Security
7 Yearsyrs
Security Driver Operation Supervisor
Assistant General Manager
5 Yearsyrs
Security Security Supervisor Operations Manager
Business Owner
6 Yearsyrs
Driver Operation Supervisor General Manager
Center Manager
6 Yearsyrs
Driver Dispatcher Police Officer
Chief Of Police
10 Yearsyrs
Call Center Representative Correction Officer Lieutenant
Chief Of Security
8 Yearsyrs
Account Manager Product Manager Product Management Director
Chief Product Officer
6 Yearsyrs
Delivery Driver Sales Consultant
Internet Sales Manager
6 Yearsyrs
Security Guard Security Officer
Lead Security Officer
5 Yearsyrs
Security Supervisor Public Safety Officer Police Officer
Loss Prevention Manager
5 Yearsyrs
Correction Officer Loss Prevention Officer
Loss Prevention Supervisor
5 Yearsyrs
Package Handler Sales Consultant Finance Manager
New Business Manager
6 Yearsyrs
Security Officer Service Technician Service Manager
Operations Manager
7 Yearsyrs
Security Supervisor Operations Manager Account Executive
Relationship Manager
6 Yearsyrs
Security Guard Police Officer Security Officer
Security Site Supervisor
6 Yearsyrs
Delivery Driver Operations Manager Security Officer
Security, Shift Supervisor
5 Yearsyrs
Security Officer Maintenance Technician Field Service Technician
Service Manager
6 Yearsyrs
Home Health Aid Specialist Operations Manager
Site Manager
7 Yearsyrs
Correction Officer Maintenance Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
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Do you work as a Security/Customer Service?

Help others decide if this is a good career for them

Average Length of Employment
Security Officer 2.3 years
Security Agent 2.2 years
Security Guard 1.9 years
Security Monitor 1.8 years
Security 1.8 years
Top Careers Before Security/Customer Service
Cashier 11.7%
Teller 7.0%
Internship 2.7%
Supervisor 2.6%
Security 2.0%
Volunteer 2.0%
Associate 1.9%
Top Careers After Security/Customer Service
Cashier 7.3%
Teller 5.6%
Supervisor 3.5%
Volunteer 2.9%
Security 2.5%
Internship 2.3%
Driver 2.1%
Manager 1.9%

Do you work as a Security/Customer Service?

Security/Customer Service Demographics

Gender

Male

62.0%

Female

36.2%

Unknown

1.8%
Ethnicity

White

60.0%

Hispanic or Latino

18.5%

Black or African American

11.3%

Asian

6.6%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

52.9%

French

12.9%

Russian

4.7%

German

3.5%

Arabic

3.5%

Italian

3.5%

Portuguese

2.4%

Hmong

2.4%

Somali

1.2%

Hungarian

1.2%

Chinese

1.2%

Turkish

1.2%

Dakota

1.2%

Lithuanian

1.2%

Vietnamese

1.2%

Bengali

1.2%

Urdu

1.2%

Polish

1.2%

Thai

1.2%

Ukrainian

1.2%
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Security/Customer Service Education

Schools

University of Phoenix

14.0%

Ashford University

6.5%

Miami Dade College

6.5%

Essex County College

6.5%

Community College of Philadelphia

5.4%

The Academy

5.4%

Madison Area Technical College

5.4%

University of North Carolina at Greensboro

4.3%

Virginia Commonwealth University

4.3%

Nassau Community College

4.3%

Monroe Community College

4.3%

Kaplan University

4.3%

Northeastern University

4.3%

Mississippi State University

4.3%

Community College of Allegheny County

4.3%

Prince George's Community College

3.2%

Hinds Community College

3.2%

Hudson Valley Community College

3.2%

Universal Technical Institute

3.2%

Glendale Community College

3.2%
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Majors

Business

23.7%

Criminal Justice

22.0%

General Studies

6.1%

Computer Science

5.1%

Psychology

4.9%

Communication

3.8%

Medical Assisting Services

3.8%

Nursing

3.2%

Finance

3.0%

Information Technology

3.0%

Health Care Administration

2.8%

Management

2.5%

Political Science

2.5%

Electrical Engineering

2.1%

Graphic Design

2.1%

Accounting

2.1%

Education

1.9%

Computer Networking

1.9%

Culinary Arts

1.7%

Nursing Assistants

1.7%
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Degrees

Other

40.9%

Bachelors

26.7%

Associate

17.7%

Certificate

6.2%

Masters

4.7%

Diploma

3.1%

License

0.5%

Doctorate

0.1%
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Top Skills for A Security/Customer Service

  1. Customer Service
  2. Ensure Safety
  3. Emergency Situations
You can check out examples of real life uses of top skills on resumes here:
  • Handled all security customer service inquiries/concerns involving security in all aspects.
  • Conduct general patrols frequently also periodically to ensure safety of residents.
  • Monitor lobby activity, reporting unusual or emergency situations to the Security Control Center and Management.
  • Recorded daily activities and processed paperwork.
  • Experienced operator of high-tech security/surveillance equipment and a variety of weapons.

How Would You Rate Working As a Security/Customer Service?

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