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Become A Security/Customer Service

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Working As A Security/Customer Service

  • Communicating with Supervisors, Peers, or Subordinates
  • Monitor Processes, Materials, or Surroundings
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Assisting and Caring for Others
  • Unpleasant/Angry People

  • Repetitive

  • $31,000

    Average Salary

What Does A Security/Customer Service Do

Security guards and gaming surveillance officers patrol and protect property against theft, vandalism, terrorism, and illegal activity.

Duties

Security guards and gaming surveillance officers typically do the following:

  • Protect and enforce laws on an employer’s property
  • Monitor alarms and closed-circuit TV (CCTV) cameras
  • Control access for employees and visitors
  • Conduct security checks over a specified area
  • Write reports on what they observed while on duty
  • Serve as witnesses for court testimony
  • Detain violators

Security guards, also called security officers, protect property, enforce rules on the property, and deter criminal activity. Some guards are assigned a stationary position from which they monitor alarms or surveillance cameras. Other guards are assigned a patrol area where they conduct security checks.

Gaming surveillance officers and gaming investigators act as security agents for casinos. Using audio and video equipment in an observation room, they watch casino operations for suspicious activities, such as cheating and theft, and monitor compliance with rules, regulations, and laws. They maintain and organize recordings from security cameras, which are sometimes used as evidence in police investigations.

Guards and officers must remain alert, looking out for anything unusual. In an emergency, they are required to call for assistance from police, fire, or ambulance services. Some security guards are armed.

A security guard’s responsibilities vary from one employer to another. In retail stores, guards protect people, records, merchandise, money, and equipment. They may work with undercover store detectives to prevent theft by customers and employees, detain shoplifting suspects until the police arrive, and patrol parking lots.

In office buildings, banks, hotels, and hospitals, guards maintain order and protect the organization’s customers, staff, and property.

Guards who work in museums and art galleries protect paintings and exhibits by watching people and inspecting the contents of patrons’ handbags.

In factories, government buildings, and military bases, security guards protect workers and equipment and check the credentials of people and vehicles entering and leaving the premises.

Guards working in parks and at sports stadiums control crowds, supervise parking and seating, and direct traffic.

Security guards stationed at the entrances to bars and nightclubs keep underage people from entering, collect cover charges, and maintain order among customers.

Security guards working in schools and universities patrol the buildings and grounds, looking for suspicious activity.

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How To Become A Security/Customer Service

Most security guard jobs require a high school diploma. Gaming surveillance officers sometimes need experience with security and video surveillance. Most states require guards to be registered with the state, especially if they carry a firearm.

Education

Security guards generally need a high school diploma or equivalent, although some jobs may not have any education requirements. Gaming surveillance officers also need a high school diploma or equivalent and may need experience with video surveillance technology depending upon assignment.

Training

Although most employers provide instruction for newly hired guards, the amount of training they receive varies. Most guards, however, learn their job in a few weeks. During those few weeks, training from their employer typically covers emergency procedures, detention of suspected criminals, and proper communication.

Many states recommend that security guards receive approximately 8 hours of pre-assignment training, 8–16 hours of on-the-job training, and 8 hours of annual training. This may include training in protection, public relations, report writing, deterring crises, first aid, and other specialized training related to the guard’s assignment.

Training is more rigorous for armed guards because they require weapons training. Armed guards may be tested periodically in the use of firearms.

For gaming surveillance officers and investigators, some employers prefer candidates with previous work experience in casinos or individuals with a background in law enforcement. Experience with video technology can also be helpful in using surveillance systems and software.

Drug testing may be required as a condition of employment and randomly during employment.

Licenses, Certifications, and Registrations

Most states require that guards be registered with the state in which they work. Although registration requirements vary by state, basic qualifications for candidates are as follows:

  • Be at least 18 years old
  • Pass a background check
  • Complete training

Guards who carry weapons usually must be registered by the appropriate government authority. Armed guard positions have more stringent background checks and entry requirements than those of unarmed guards. Rigorous hiring and screening programs, including background, criminal record, and fingerprint checks, are required for armed guards in most states.

Some jobs may also require a driver's license.

Advancement

Some guards advance to supervisory or security manager positions. Those with experience or postsecondary education should have an advantage. Armed security guards have a greater potential for advancement and enjoy higher earnings.

Some guards with management skills open their own security guard business. Guards can also move to an organization that needs higher levels of security, which may result in more prestige or higher pay.

Important Qualities

Decisionmaking skills. Guards and officers must be able to quickly determine the best course of action when a dangerous situation arises. 

Patience. Security guards and officers may need to spend long periods standing and observing their environment without distractions.

Observation skills. Guards and officers must be alert and aware of their surroundings, and be able to quickly recognize anything out of the ordinary.

Physical strength. Guards must be strong enough to apprehend offenders and to handle emergency situations.

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Security/Customer Service Career Paths

Security/Customer Service
Security Officer Technician Team Leader
Account Manager
5 Yearsyrs
Security Officer Officer Manager
Business Owner
6 Yearsyrs
Security Officer Officer Assistant Manager
Center Manager
6 Yearsyrs
Security Guard Police Officer Officer
Operations Officer
5 Yearsyrs
Security Guard Loss Prevention Officer Security Supervisor
Security Manager
6 Yearsyrs
Security Guard Police Officer Investigator
Loss Prevention Manager
5 Yearsyrs
Home Health Aid Emergency Medical Technician Security Supervisor
Security Director
10 Yearsyrs
Home Health Aid Executive Assistant Assistant Property Manager
Resident Manager
5 Yearsyrs
Home Health Aid Legal Assistant Investigator
Loss Prevention Supervisor
5 Yearsyrs
Security Loss Prevention Officer Security Supervisor
Security Site Supervisor
6 Yearsyrs
Security Loss Prevention Officer Site Supervisor
Lead Security Officer
5 Yearsyrs
Security Emergency Medical Technician Safety Supervisor
Manager, Security And Safety
9 Yearsyrs
Correction Officer Investigator Security Manager
Security Operations Manager
7 Yearsyrs
Correction Officer Lieutenant Platoon Leader
Transportation Officer
5 Yearsyrs
Correction Officer Lieutenant Lead Security Officer
Security, Shift Supervisor
5 Yearsyrs
Delivery Driver Emergency Medical Technician Lieutenant
Court Security Officer
10 Yearsyrs
Public Safety Officer Police Sergeant Security Manager
Assistant Director Of Security
7 Yearsyrs
Security Specialist Intelligence Analyst Security Manager
Chief Of Security
8 Yearsyrs
Tutor Lead Instructor Chief Petty Officer
Chief Product Officer
6 Yearsyrs
Public Safety Officer Loss Prevention Specialist Lead Security Officer
Fire Safety Director
6 Yearsyrs
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Do you work as a Security/Customer Service?

Help others decide if this is a good career for them

Average Length of Employment
Security Officer 2.5 years
Security Agent 2.3 years
Security Monitor 2.2 years
Security Guard 2.0 years
Security 2.0 years
Patrol Guard 2.0 years
Top Careers Before Security/Customer Service
Cashier 19.6%
Supervisor 2.7%
Internship 2.5%
Volunteer 1.9%
Manager 1.7%
Driver 1.6%
Server 1.5%
Top Careers After Security/Customer Service
Cashier 13.1%
Driver 2.8%
Internship 2.6%
Supervisor 2.3%
Volunteer 2.1%
Security 2.0%
Server 2.0%
Manager 1.7%

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How Would You Rate The Salary Of a Security/Customer Service?

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Top Skills for A Security/Customer Service

  1. Customer Service
  2. Ensure Safety
  3. Emergency Situations
You can check out examples of real life uses of top skills on resumes here:
  • Received multiple reviews acknowledging my level of dedication to excellent customer service.
  • Conduct general patrols frequently also periodically to ensure safety of residents.
  • Monitor lobby activity, reporting unusual or emergency situations to the Security Control Center and Management.
  • Monitored daily activities in the company store Switchboard operator/sign visitors in and out of the building Strong communication interaction
  • Experienced operator of high-tech security/surveillance equipment and a variety of weapons.

Security/Customer Service Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,075 Security/Customer Service resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Security/Customer Service Resume

View Resume Examples

Security/Customer Service Demographics

Gender

Male

54.5%

Female

30.0%

Unknown

15.5%
Ethnicity

White

60.4%

Hispanic or Latino

18.0%

Black or African American

12.0%

Asian

5.8%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

63.2%

French

11.1%

Russian

3.4%

German

2.6%

Italian

2.6%

Portuguese

1.7%

Vietnamese

1.7%

Hmong

1.7%

Polish

1.7%

Arabic

1.7%

Lithuanian

0.9%

Somali

0.9%

Hungarian

0.9%

Chinese

0.9%

Dakota

0.9%

Turkish

0.9%

Bengali

0.9%

Urdu

0.9%

Thai

0.9%

Ukrainian

0.9%
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Security/Customer Service Education

Schools

University of Phoenix

22.1%

The Academy

8.3%

Miami Dade College

7.8%

Ashford University

6.9%

Kaplan University

5.4%

Essex County College

4.4%

Los Angeles City College

3.9%

Colorado Technical University

3.9%

Community College of Philadelphia

3.4%

Keiser University

3.4%

University of Houston

3.4%

Hillsborough Community College

3.4%

Prince George's Community College

2.9%

Glendale Community College

2.9%

Virginia Commonwealth University

2.9%

Madison Area Technical College

2.9%

Rio Hondo College

2.9%

Heald College - Central Administrative Office

2.9%

Pennsylvania State University

2.9%

Triton College

2.9%
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Majors

Criminal Justice

21.9%

Business

21.8%

General Studies

5.7%

Psychology

5.6%

Health Care Administration

4.7%

Computer Science

4.2%

Nursing

4.2%

Medical Assisting Services

3.9%

Communication

3.0%

Accounting

3.0%

Finance

2.9%

Graphic Design

2.9%

Education

2.7%

Management

2.4%

Liberal Arts

2.2%

Information Technology

2.1%

Computer Information Systems

1.9%

Automotive Technology

1.7%

Electrical Engineering

1.7%

Political Science

1.7%
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Degrees

Other

42.0%

Bachelors

23.5%

Associate

17.9%

Certificate

7.7%

Masters

4.3%

Diploma

3.7%

License

0.6%

Doctorate

0.2%
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