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Become A Security/Customer Service

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Working As A Security/Customer Service

  • Communicating with Supervisors, Peers, or Subordinates
  • Monitor Processes, Materials, or Surroundings
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Assisting and Caring for Others
  • Unpleasant/Angry People

  • Repetitive

  • $30,160

    Average Salary

What Does A Security/Customer Service Do At Wells Fargo

* differentiating, processing and reconciling transactions; researching inquires; resolving customer complaints; reviewing time sensitive and/or complex documents; creating or revising departmental procedures.
* Coordinates situations involving multiple departments.
* May provide department level reporting using multiple sources.
* May provide training or work direction to junior level staff.
* Provides back-up for other desks.
* May have extensive customer contact; works under minimal supervision.
* The Credit Margin SOSS2 role will be located at Wells Fargo Advisors office building in Glen Allen, VA.
* Ability to work any schedule between the hours of 8:00 a.m. and 7:00 p.m.
* Eastern Standard Time, Monday through Friday (40 hours per week).
* IMPORTANT INFORMATION:
* After submitting your application, please monitor your e-mail for future communications
* Once your application is received, Wells Fargo will make initial contact with you via e-mail
* Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile
* If your contact information has changed, please update prior to applying to this position
* Based on the volume of applications received, this job posting may be removed prior to the indicated close date.
* If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo
* Due to a high volume of inquiries, please do not contact the hiring manager listed.
* Any inquiries sent to the hiring manager listed may not receive a response
* Wells Fargo will not sponsor visas for these positions and will not hire individuals whose work eligibility is based on their F
* or other student visa status such as Optional Practical Training (OPT).
* Candidates must be authorized to work in the United States on a permanent basis

What Does A Security/Customer Service Do At Erickson Living

* Maintains the Erickson Living philosophy and “Vision” statement.
* Daily interior and exterior rounds of the building and grounds.
* Driving of the Security vehicle for patrols and emergency response.
* Directs traffic on campus property.
* Completes thorough and detailed Incident Reports using our online report system.
* Responds to medical emergencies and provides assessment and treatment according to standards of care.
* Conducts safety checks and inspections in support of Life Safety and OSHA code compliance.
* Expected to respond and assist in Community Emergencies, including but not limited to; fires, floods, severe weather, hazardous materials incidents, and evacuations.
* Assist in the delivery of packages to resident apartments and other duties related to the hospitality/concierge program.
* Performs additional duties as assigned by Management to ensure the effective and efficient operation of the Community

What Does A Security/Customer Service Do At Sherman Associates, Inc.

* Patrol assigned areas of Riverside Plaza on foot.
* Investigate and report hazards and unusual activity.
* Build strong relations with community residents, visitors, and vendors.
* Assist and partner with law enforcement and emergency personnel.
* Operate two-way radio or telephone dispatch.
* Monitor closed circuit televisions (CCTV).
* Complete proximity card requests.
* Other tasks as assigned.
* Available Shifts:
* Second Shift: 4PM
* AM (Wednesday
* Sunday or Friday
* Tuesday)
* Third Shift: 10PM
* AM (Thursday
* Sunday or Monday
* Thursday)
* About Riverside Plaza:
* Riverside Plaza is located steps away from the University of Minnesota campus and downtown Minneapolis.
* You will find quick and easy access to 35W and I
* to ease your daily commute.
* You can even leave your car at home because getting around the Twin Cities has never been easier as Metro Transit bus stops and the Hiawatha Light Rail station are all within walking distance.
* Riverside Plaza represents the largest housing development project in the state of Minnesota and one of only two projects in the United States that were built as part of a HUD pilot program called "New Town, In Town".
* Originally constructed between 1971
* Riverside Plaza consists of 1,303 rental units that provide housing for over 4,000 individuals in the Cedar Riverside neighborhood of Minneapolis

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How To Become A Security/Customer Service

Most security guard jobs require a high school diploma. Gaming surveillance officers sometimes need experience with security and video surveillance. Most states require guards to be registered with the state, especially if they carry a firearm.

Education

Security guards generally need a high school diploma or equivalent, although some jobs may not have any education requirements. Gaming surveillance officers also need a high school diploma or equivalent and may need experience with video surveillance technology depending upon assignment.

Training

Although most employers provide instruction for newly hired guards, the amount of training they receive varies. Most guards, however, learn their job in a few weeks. During those few weeks, training from their employer typically covers emergency procedures, detention of suspected criminals, and proper communication.

Many states recommend that security guards receive approximately 8 hours of pre-assignment training, 8–16 hours of on-the-job training, and 8 hours of annual training. This may include training in protection, public relations, report writing, deterring crises, first aid, and other specialized training related to the guard’s assignment.

Training is more rigorous for armed guards because they require weapons training. Armed guards may be tested periodically in the use of firearms.

For gaming surveillance officers and investigators, some employers prefer candidates with previous work experience in casinos or individuals with a background in law enforcement. Experience with video technology can also be helpful in using surveillance systems and software.

Drug testing may be required as a condition of employment and randomly during employment.

Licenses, Certifications, and Registrations

Most states require that guards be registered with the state in which they work. Although registration requirements vary by state, basic qualifications for candidates are as follows:

  • Be at least 18 years old
  • Pass a background check
  • Complete training

Guards who carry weapons usually must be registered by the appropriate government authority. Armed guard positions have more stringent background checks and entry requirements than those of unarmed guards. Rigorous hiring and screening programs, including background, criminal record, and fingerprint checks, are required for armed guards in most states.

Some jobs may also require a driver's license.

Advancement

Some guards advance to supervisory or security manager positions. Those with experience or postsecondary education should have an advantage. Armed security guards have a greater potential for advancement and enjoy higher earnings.

Some guards with management skills open their own security guard business. Guards can also move to an organization that needs higher levels of security, which may result in more prestige or higher pay.

Important Qualities

Decisionmaking skills. Guards and officers must be able to quickly determine the best course of action when a dangerous situation arises. 

Patience. Security guards and officers may need to spend long periods standing and observing their environment without distractions.

Observation skills. Guards and officers must be alert and aware of their surroundings, and be able to quickly recognize anything out of the ordinary.

Physical strength. Guards must be strong enough to apprehend offenders and to handle emergency situations.

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Security/Customer Service jobs

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Security/Customer Service Demographics

Gender

  • Male

    64.1%
  • Female

    34.3%
  • Unknown

    1.6%

Ethnicity

  • White

    77.9%
  • Hispanic or Latino

    13.3%
  • Asian

    6.5%
  • Unknown

    1.6%
  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    56.1%
  • French

    11.0%
  • Russian

    3.7%
  • Arabic

    3.7%
  • Italian

    3.7%
  • Portuguese

    2.4%
  • German

    2.4%
  • Hmong

    2.4%
  • Thai

    1.2%
  • Chinese

    1.2%
  • Turkish

    1.2%
  • Dakota

    1.2%
  • Somali

    1.2%
  • Carrier

    1.2%
  • Vietnamese

    1.2%
  • Bengali

    1.2%
  • Urdu

    1.2%
  • Polish

    1.2%
  • Cheyenne

    1.2%
  • Ukrainian

    1.2%
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Security/Customer Service

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Security/Customer Service Education

Security/Customer Service

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Top Skills for A Security/Customer Service

CustomerServiceSkillsPublicSafetyEmergencySituationsDailyActivitiesDataEntryCctvLossPreventionVehicleIncidentReportsSuspiciousActivitiesAccessControlCrowdControlSecurityServicesCompanyPoliciesLocalLawEnforcementPhoneCallsPropertyDamageFireDepartmentFrontDeskUnusualOccurrences

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Top Security/Customer Service Skills

  1. Customer Service Skills
  2. Public Safety
  3. Emergency Situations
You can check out examples of real life uses of top skills on resumes here:
  • Used communication and organizational skills as well as customer service skills.
  • Work with housekeeping, maintenance and public safety agents to keep patrons safe.
  • Assisted with security duties, such as cash escorts, upset guests, and emergency situations with guests and employees.
  • Monitored daily activities in the company store Switchboard operator/sign visitors in and out of the building Strong communication interaction
  • Use Microsoft Word Processing Program, Data Entry.

Top Security/Customer Service Employers

Security/Customer Service Videos

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