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Security/customer service skills for your resume and career

Updated January 8, 2025
5 min read
Security/customer service example skills
Below we've compiled a list of the most critical security/customer service skills. We ranked the top skills for security/customer services based on the percentage of resumes they appeared on. For example, 36.2% of security/customer service resumes contained id as a skill. Continue reading to find out what skills a security/customer service needs to be successful in the workplace.

15 security/customer service skills for your resume and career

1. ID

Here's how security/customer services use id:
  • Monitored surveillance cameras and verified residents and visitors proper id.
  • Generated ID photocopies for potential hires and monitored security cameras.

2. Patrol

Here's how security/customer services use patrol:
  • Conducted surveillance and patrol of all grounds and facilities to ensure enforcement of all state and municipal laws and regulations.
  • Answer Phone Calls, Check in and out loads via SAP, Monitor Factory, Surveillance, Patrol Perimeters.

3. Security Services

Security services provide security to a customer who can pay for the service. They offer different services and packages that start with the basic security to more thorough security. This could include a security guard, with a weapon and a guard dog.

Here's how security/customer services use security services:
  • Provided hospitality and security services for 5-star hotel in downtown Chicago.
  • Provided security services for multiple venue types including stadiums and arenas, convention centers and special events.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how security/customer services use customer service:
  • Provided customer service and support as a team member and maintained inventory/sales using an in-house technology inventory system.
  • Work daily assigned post position of all security aspects involving safety, security and customer service.

5. Customer Issues

Here's how security/customer services use customer issues:
  • Formed good customer relations by quickly resolving customer issues.
  • Greet customers Known for ability to resolve a wide range of customer issues and elevate customer satisfaction levels.

6. Customer Satisfaction

Here's how security/customer services use customer satisfaction:
  • Participated in department/hospital wide initiatives to ensure patient and physician customer satisfaction while exploring areas for improvement.
  • Coordinated with restaurant and management staff to ensure customer satisfaction and safety.

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7. Emergency Situations

Here's how security/customer services use emergency situations:
  • Responded to unusual or emergency situations using the appropriate escalation of force level.
  • Document incidents reports and other emergency situations.

8. Property Damage

Property damage is the destruction or damage of tangible personal property. Property damage can be caused by negligence, irresponsible handling of the property, willful destruction, or any other destructure act of nature.

Here's how security/customer services use property damage:
  • Maintained reports about property damages, unusual incidents for management staff8.
  • Authorized individuals or property damages occur during time on the clock, Were include in a report.

9. Front Desk

Here's how security/customer services use front desk:
  • Contacted customers in order to notify them of their packages received at the front desk both business and residential properties.
  • Front desk reception, answering of phones to ensure the proper service was obtained for all customers.

10. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how security/customer services use cpr:
  • Certified in CPR, /AED for adults and children and First aid.
  • Trained on basic emergency procedures and Adult/Infant CPR certified.

11. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how security/customer services use incident reports:
  • Maintained appropriate documentation of all security tours and any incident reports.
  • Follow safety and security standards and complete incident reports as required.

12. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how security/customer services use loss prevention:
  • Implemented advanced security tactics in residential, loss prevention, and commercial environments.
  • Complete lesson on what it means to be a security officer and physical security and loss prevention.

13. Surveillance Equipment

Surveillance Equipment is a way to monitor and record events to keep a person or a property safe and secured. Using Equipment commonly known as Closed Circuit Television or CCTV can give you a clear view of what is happening in a specific area with the help of a technician or a security guard. This Equipment will secure the property and prevent further damage or loss of property.

Here's how security/customer services use surveillance equipment:
  • Experienced operator of high-tech security/surveillance equipment and a variety of weapons.
  • Operated surveillance equipment to monitor interior and exterior areas.

14. Public Safety

Public safety can be defined as the well-being or protection of a community, citizen, or nation as a whole. There are 4 basic elements that come under public safety namely: national security, border policy, countering crime, and emergency management.

Here's how security/customer services use public safety:
  • Hold current Non-Commissioned Security Officer license, registered with the Texas Department of Public Safety
  • Interviewed citizens to determine appropriate public safety response and priority.

15. CCTV

Here's how security/customer services use cctv:
  • Monitored multiple CCTV security cameras.
  • Monitor 24/7 CCTV and also responsible for documenting unusual and trespassing activities by non-authorized persons and report to the personnel.
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List of security/customer service skills to add to your resume

Security/customer service skills

The most important skills for a security/customer service resume and required skills for a security/customer service to have include:

  • ID
  • Patrol
  • Security Services
  • Customer Service
  • Customer Issues
  • Customer Satisfaction
  • Emergency Situations
  • Property Damage
  • Front Desk
  • CPR
  • Incident Reports
  • Loss Prevention
  • Surveillance Equipment
  • Public Safety
  • CCTV
  • Security Cameras
  • Crowd Control
  • Safety Hazards
  • Fire Hazards
  • Security Issues
  • Foot Patrol
  • Medical Emergencies
  • Security Systems
  • Customer Complaints
  • Alarm Systems
  • TSA
  • Alertness
  • Evict Violators
  • Telephone Calls
  • Local Law Enforcement
  • Security Incidents
  • Screen Individuals
  • Customer Relations
  • Security Checks
  • Metal Detectors
  • Physical Security
  • Fire Alarms
  • Surveillance Cameras
  • Customer Inquiries
  • Emergency Calls
  • Criminal Acts
  • Building Security
  • VIP
  • Circuit Television
  • Bomb Threats

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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