What does a security/customer service do?
A security/customer service is primarily in charge of enforcing security protocols in business establishments to prevent theft and protect properties and individuals. Part of their daily responsibilities is to patrol areas, keep an eye out for any suspicious activities or behavior, monitor security systems and cameras, and conduct regular inspections. They may also assist customers by answering inquiries, helping locate offices or stores, responding to distress, and resolving issues or concerns, ensuring customer satisfaction. Moreover, as security/customer service, it is essential to maintain an active communication line with co-workers, coordinating to keep order in the establishment.
Security/customer service responsibilities
Here are examples of responsibilities from real security/customer service resumes:
- Monitor multiple CCTV security cameras.
- Initiate perimeter patrol and security breach protocol throughout multiple sites to maintain alertness of security personnel.
- Monitor TSA line for acceptable carry-on (i.e.
- Enter data into DOD and corporate computer systems.
- Train on basic emergency procedures and Adult/Infant CPR certify.
- Dispatch luggage of passengers from the counter to the x-ray machine TSA.
- Assist students, faculty, and visitors, verifying identification student id's.
- Maintain annual training in lifesaving response techniques, including the use of an a.
- Radio call for emergencies in or outside of building, first response, CPR train.
- Used CCTV to ensure safety and security of customers, employees, museum art pieces and facilities.
- Update the rules by creating new risk id for conflicting functions and transport through the landscape of GRC RAR.
- Conduct surveillance and patrol of all grounds and facilities to ensure enforcement of all state and municipal laws and regulations.
- Monitor surveillance cameras and verify residents and visitors proper id.
- Patrol interior and exterior hospital facility.
- Help & educate business group on best practices of SOX and audit controls.
Security/customer service skills and personality traits
We calculated that 36% of Security/Customer Services are proficient in ID, Patrol, and Security Services. They’re also known for soft skills such as Communication skills, Good judgment, and Observation skills.
We break down the percentage of Security/Customer Services that have these skills listed on their resume here:
- ID, 36%
Monitored surveillance cameras and verified residents and visitors proper id.
- Patrol, 11%
Conducted surveillance and patrol of all grounds and facilities to ensure enforcement of all state and municipal laws and regulations.
- Security Services, 10%
Provided hospitality and security services for 5-star hotel in downtown Chicago.
- Customer Service, 9%
Provided customer service and support as a team member and maintained inventory/sales using an in-house technology inventory system.
- Customer Issues, 6%
Formed good customer relations by quickly resolving customer issues.
- Customer Satisfaction, 6%
Participated in department/hospital wide initiatives to ensure patient and physician customer satisfaction while exploring areas for improvement.
Most security/customer services use their skills in "id," "patrol," and "security services" to do their jobs. You can find more detail on essential security/customer service responsibilities here:
Communication skills. One of the key soft skills for a security/customer service to have is communication skills. You can see how this relates to what security/customer services do because "security guards and surveillance officers must communicate effectively with others, even in stressful situations." Additionally, a security/customer service resume shows how security/customer services use communication skills: "utilized communication skills to enhance customer relations. "
Observation skills. Another skill that relates to the job responsibilities of security/customer services is observation skills. This skill is critical to many everyday security/customer service duties, as "security guards and surveillance officers must be alert and aware of their surroundings, and be able to quickly recognize anything out of the ordinary." This example from a resume shows how this skill is used: "complete daily activity and unusual incident reports, providing observations on all security matters pertaining to the facility during the shift. "
The three companies that hire the most security/customer services are:
- Kwik Trip104 security/customer services jobs
- Allied Universal
31 security/customer services jobs
- Domino's Pizza10 security/customer services jobs
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Compare different security/customer services
Security/customer service vs. Armed guard
Public relations assistants are professionals who are responsible for creating and distributing promotional materials to help clients increase their public image and awareness of their products and services. These assistants are required to help develop and distribute public relations materials such as brochures, pamphlets, newsletters, and sell sheets. They must handle all the communications of their clients to the public by supervising social media content, press releases, and emails. Public relations assistants must also gather materials to be used in trade shows or client presentations.
These skill sets are where the common ground ends though. The responsibilities of a security/customer service are more likely to require skills like "id," "customer service," "customer issues," and "customer satisfaction." On the other hand, a job as an armed guard requires skills like "cash management," "national security," "law enforcement," and "traffic control." As you can see, what employees do in each career varies considerably.
Armed guards really shine in the non profits industry with an average salary of $40,152. Comparatively, security/customer services tend to make the most money in the hospitality industry with an average salary of $35,558.armed guards tend to reach similar levels of education than security/customer services. In fact, armed guards are 1.2% less likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.Security/customer service vs. Public safety officer
A protective officer is in charge of preventing theft and damages in stores and other establishments. Among their responsibilities include monitoring alarm systems and surveillance cameras, patrolling areas, keeping an eye on suspicious activities and behavior, developing strategies to enforce security protocols, and responding to distress. There are also instances where they must conduct inspections and produce reports. Furthermore, as a protective officer, it is essential to coordinate with law enforcement should the situation require.
Each career also uses different skills, according to real security/customer service resumes. While security/customer service responsibilities can utilize skills like "id," "customer issues," "customer satisfaction," and "customer interaction," public safety officers use skills like "patients," "motor vehicle," "criminal justice," and "traffic control."
On average, public safety officers earn a higher salary than security/customer services. Some industries support higher salaries in each profession. Interestingly enough, public safety officers earn the most pay in the health care industry with an average salary of $38,645. Whereas security/customer services have higher pay in the hospitality industry, with an average salary of $35,558.In general, public safety officers achieve similar levels of education than security/customer services. They're 1.3% more likely to obtain a Master's Degree while being 0.0% more likely to earn a Doctoral Degree.Security/customer service vs. Protective officer
The primary responsibility of an unarmed security guard is to monitor and protect properties against damage or criminal attack. They must be alert, patrol the premises, and respond to emergencies. They also monitor alarm systems and video surveillance cameras. In cases of security breaches, they are expected to bring in law enforcement agents.
The required skills of the two careers differ considerably. For example, security/customer services are more likely to have skills like "id," "customer issues," "customer satisfaction," and "customer interaction." But a protective officer is more likely to have skills like "patients," "security procedures," "criminal justice," and "vehicle inspections."
Protective officers earn the best pay in the professional industry, where they command an average salary of $38,169. Security/customer services earn the highest pay from the hospitality industry, with an average salary of $35,558.Most protective officers achieve a similar degree level compared to security/customer services. For example, they're 2.8% more likely to graduate with a Master's Degree, and 0.4% more likely to earn a Doctoral Degree.Security/customer service vs. Unarmed security guard
Even though a few skill sets overlap between security/customer services and unarmed security guards, there are some differences that are important to note. For one, a security/customer service might have more use for skills like "id," "customer service," "customer issues," and "customer satisfaction." Meanwhile, some responsibilities of unarmed security guards require skills like "unarmed security," "english language," "law enforcement," and "unarmed guard. "
The utilities industry tends to pay the highest salaries for unarmed security guards, with average annual pay of $31,285. Comparatively, the highest security/customer service annual salary comes from the hospitality industry.The average resume of unarmed security guards showed that they earn similar levels of education compared to security/customer services. So much so that theyacirc;euro;trade;re 1.3% less likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.2%.Types of security/customer service
Updated January 8, 2025
