How To Become A Security Dispatcher: What It Is and Career Path

What is a security dispatcher and how to become one

Updated January 8, 2025

4 min read

Security dispatchers are involved in the administration and management of the activities of security guards to ensure proper dispensation of their security duties. The major assignment for you to carry out in this job is communication, which may also include decoding and responding to information. You are also required to schedule security crews to the appropriate location to suit the client's needs. The security dispatcher monitors the crew's movement using GPS tracking and other software tools to ensure they are carrying out their duties without any challenges. You may also be responsible for training new guards on how best to use the company's tools and give guards details on special patrols.

To work as a security dispatcher, you need good communication and listening skills. Accuracy and efficient time management skills with a good knowledge of computer system operations may also be necessary. A high school diploma or Bachelor's degree in any related course is a basic requirement for this role. Plus, years of experience may also be considered. The average annual salary for this role about $47,532.

ScoreSecurity DispatcherUS Average

Salary

2.6

Avg. Salary $33,347

Avg. Salary $59,228

Stability level

8.4

Growth rate 3%

Growth rate 0.3%

Diversity

8.8

Race

American Indian and Alaska Native 0.91%

Asian 3.85%

Black or African American 10.27%

Hispanic or Latino 17.51%

Unknown 5.06%

White 62.40%

Gender

female 56.95%

male 43.05%

Age - 44

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 44

Stress level

8.4

Stress level is high

7.1 - high

Complexity level

5.2

Complexity level is intermediate

7 - challenging

Work life balance

5.0

Work life balance is fair

6.4 - fair

Key steps to become a security dispatcher

Explore security dispatcher education requirements

Most common security dispatcher degrees

High School Diploma

33.0 %

Bachelor's

28.5 %

Associate

24.4 %

Start to develop specific security dispatcher skills

Skills	Percentages
Customer Service	15.02%
Patients	8.22%
Patrol	7.99%
Computer Aided Dispatch	6.85%
Emergency Situations	5.24%

Complete relevant security dispatcher training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New security dispatchers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a security dispatcher based on U.S. Bureau of Labor Statistics data and data from real security dispatcher resumes.

Obtain the necessary licensing

Becoming a licensed security dispatcher usually doesn't require a college degree. However, you don't need to pass an exam to become a licensed security dispatcher in most of states. 30 states require security dispatchers to have license for their work. You can see the list of states below.

State	Education	Exam	License url
Alabama	-	-	Licensed Personal Security Officer
Maryland	-	-	GUARDS
Alaska	Specific course required	-	Security Guard
Arkansas	Specific course required	State exam required	Private Security Officer (PSO)
California	Specific course required	State exam required	Security Guard Registration

Research security dispatcher duties and responsibilities

Manage customer service satisfaction by providing update eta and location of drivers.
Train to use CPR and AEDs.
Train in the use of TDD for communicating with the hearing impair community.
Operate computers, fax machines, copiers, printers, TDD systems etc.

Prepare your security dispatcher resume

When your background is strong enough, you can start writing your security dispatcher resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a security dispatcher resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable security dispatcher resume templates

Build a professional security dispatcher resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your security dispatcher resume.