How to hire a security dispatcher

How to hire a security dispatcher, step by step

Here's a step-by-step security dispatcher hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a security dispatcher job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new security dispatcher
• Step 8: Go through the hiring process checklist

What does a security dispatcher do?

Post a security dispatcher job for free, promote it for a fee

Post free

1. Identify your hiring needs

   Before you start hiring a security dispatcher, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect security dispatcher also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of security dispatchers.

   Type of Security Dispatcher	Description	Hourly rate
   Security Dispatcher		$12-19
   Dispatcher Supervisor	A dispatcher supervisor is responsible for monitoring the delivery details, ensuring that the orders are being sent out to the customers timely and efficiently. Dispatcher supervisors manage the order processing, verify the payment receipt, and inspect the items for any defects before delivery... Show more	$12-29
   Security/Customer Service	A security/customer service is primarily in charge of enforcing security protocols in business establishments to prevent theft and protect properties and individuals. Part of their daily responsibilities is to patrol areas, keep an eye out for any suspicious activities or behavior, monitor security systems and cameras, and conduct regular inspections... Show more	$11-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Patients
   • Patrol
   • Computer Aided Dispatch
   • Emergency Situations
   • CCTV
   • Phone Calls
   • CPR
   • Non-Emergency Calls
   • Data Entry
   • Emergency Services
   • Incident Reports
   • Telephone Calls
   • Two-Way Radio

   Check all skills

   Responsibilities:

   • Manage customer service satisfaction by providing update eta and location of drivers.
   • Train to use CPR and AEDs.
   • Train in the use of TDD for communicating with the hearing impair community.
   • Operate computers, fax machines, copiers, printers, TDD systems etc.
   • Receive and transmit all complaints, via radio or telephone, and log according to FCC standards.
   • Determine the nature of the emergency then dispatch the appropriate police, fire or ems agency to assist the caller.

   More security dispatcher duties

3. Make a budget

   Including a salary range in your security dispatcher job description is one of the best ways to attract top talent. A security dispatcher can vary based on:

   • Location. For example, security dispatchers' average salary in alabama is 37% less than in alaska.
   • Seniority. Entry-level security dispatchers 37% less than senior-level security dispatchers.
   • Certifications. A security dispatcher with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a security dispatcher's salary.

   Average security dispatcher salary

   $16.03hourly

   $33,347 yearly

   ---

   Entry-level security dispatcher salary

   $26,000 yearly salary

   Updated December 16, 2025

   Average security dispatcher salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Washington	$37,365	$18
   2	Colorado	$36,893	$18
   3	Massachusetts	$36,409	$18
   4	California	$36,346	$17
   5	Illinois	$36,011	$17
   6	Minnesota	$35,188	$17
   7	Wisconsin	$34,892	$17
   8	Ohio	$34,135	$16
   9	Missouri	$32,922	$16
   10	New York	$32,838	$16
   11	Virginia	$32,303	$16
   12	Oregon	$31,404	$15
   13	Arizona	$31,299	$15
   14	Indiana	$31,259	$15
   15	Pennsylvania	$30,574	$15
   16	Kansas	$30,306	$15
   17	North Carolina	$29,774	$14
   18	Texas	$29,402	$14
   19	Florida	$28,191	$14

   Average security dispatcher salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Brigham and Women's Hospital	$46,131	$22.18	25
   2	Inter-Con Security Systems	$45,114	$21.69	381
   3	Chumash Casino Resort	$41,887	$20.14
   4	Salk Institute for Biological Studies	$40,702	$19.57
   5	Prairie Meadows	$39,913	$19.19	1
   6	Soboba Casino Resort	$39,766	$19.12	1
   7	Choctaw Casinos & Resorts	$38,492	$18.51
   8	City of Hope Development Center	$38,401	$18.46
   9	Montage Hotels & Resorts	$38,232	$18.38	15
   10	Grand Sierra Resort	$37,959	$18.25	3
   11	Monarch Casino & Resort	$36,937	$17.76	5
   12	Legacy Health	$36,830	$17.71	5
   13	Premier Inc.	$36,198	$17.40	2
   14	Live Nation Entertainment	$35,564	$17.10	39
   15	University of Mississippi Medical Center	$35,501	$17.07
   16	Wynn Resorts	$34,434	$16.55	10
   17	State of Georgia: Teachers Retirement System of Georgia	$34,177	$16.43	10
   18	DigitalGlobe	$33,959	$16.33
   19	Banner Health	$33,949	$16.32	15
   20	Erickson Senior Living	$33,883	$16.29

4. Writing a security dispatcher job description

   A security dispatcher job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a security dispatcher job description:

   Security dispatcher job description example

   Maris Grove is a beautiful 87-acre continuing care retirement community located in Glen Mills, Pennsylvania. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing.
   Maris Grove located in Glen Mills PA, Delaware County.
   
   Hiring Security Dispatchers - All Shifts (7a-3p, 3p-11p, and 11p-7a)
   Part Time, Full Time, and FLEX positions
   
   Rate will be commensurate with experience starting at $17.00 per hour.
   
   We are hiring a Security/Emergency Services Dispatcher for our gated retirement community. This position dispatches emergency and routine calls for service as well as develops relationships with residents and visitors, providing personalized customer service and hospitality that exceeds expectations.
   
   How you will make an impact:
   Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion Monitor the Emergency Call System for independent living Track the status of residents involved in emergency situations Monitor Fire Alarm SystemDispatch ambulance, private ambulances, or 911 as needed Provide assistance to other departments, as needed
   
   What we offer:
   Competitive benefits packages including medical, dental, vision, and PTO401k for all employees 18 and over. Company contribution up to 3% once eligible.Gated community with 24/7 security Free onsite parking at all of our communities and corporate offices Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.A culture of diversity and inclusion, which builds on our values, vision, and mission
   
   What you will need:
   High school diploma or GED required Prior experience in 911 call-taking/dispatching or Emergency Medical Services (preferred) Ability to maintain composure, deal calmly with emergencies and ambiguity, and to learn quickly when facing new problems. Must have situational awareness Ability to communicate calmly with Residents, visitors, and all levels of staff; act in a reassuring manner and adept at diplomacy and tact while displaying good judgment
   
   Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

   Copy this example

   

5. Post your job

   To find security dispatchers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any security dispatchers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level security dispatchers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your security dispatcher job on Zippia to find and recruit security dispatcher candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit security dispatchers, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new security dispatcher

   Once you've found the security dispatcher candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new security dispatcher first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a security dispatcher?