Security dispatcher resume examples from 2025

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Updated March 26, 2025

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Security dispatcher resume

Ryan Hunter

(940) 555-3291 | rhunter@example.com

New York, NY | 23036 W. First Rd. - 78520

Work experience

2019 - Present
Security Dispatcher, Securitas Services - New York, NY
- Conducted criminal record/background checks for all contractors and consultants.
- Function as a primary POC responsible to manage operational activities involved with providing contract physical security services to clients.
- Communicated directly with customers and emergency personnel regarding alarm dispatching.
- Managed emergency messages to doctors/technicians * Managed difficult patient incoming calls for medical issues * Provided timely accurate details to physicians
2018 - 2019
Security Dispatcher, G4S - Alexandria, VA
- Post Communication: Brief relief on any matters pending or occurring on site.
- Received training and certification in CPR and first aid.
- Receive phone calls, create and resolve daily tickets, Function as a dispatcher for the Facility radio communication system.
- Operate a range of remote call monitoring, alarms and communication facilities contained within the Control Room.
- Coordinate officers during emergency situations.
- Report incidents promptly and maintain good communication with full time security teams.
2017 - 2018
Leasing Consultant, Home Properties - Alexandria, VA
- Process applications, generate lease renewals, and apply housing vouchers when necessary.
- Assist in the preparation of marketing material for outreach to include newsletters, market surveys and resident activities.
- Give input for LRO calls by reporting market surveys of competitors to management.
- Worked closely with property management team to minimize expenditures, maximize revenues and adhere to budgeted cost parameters.

Skills

Security Officers
Communication
Two-Way Radios
Incident Information
Emergency
Telephone Calls
Property Management
Weather Conditions
Circuit Television
Government Facilities

Education

Some College Courses, Liberal Arts (2017 - 2017)
Monroe College
Bronxville,

Security dispatcher resume

Bobby Ferguson

(970) 555-4134 | bferguson@example.com

Santa Ana, CA | 41785 E. Park Rd. - 33283

Work experience

2019 - Present
Security Dispatcher, Universal Protection Service - Santa Ana, CA
- Provided customer service to patrons, employees and contractors of the mall center.
- Monitor 60+ CCTV cameras on a daily basis focusing on irregular activities and incidents that may endanger the well-being of others.
- Assist Law Enforcement Officers in locating and observing criminal offenders.
2015 - 2019
Police Dispatcher, ADT - Kansas City, MO
- Take inbound calls from nationwide customer base with regard to alarms and notify appropriate emergency services.
- Placed outgoing calls to proper authorities and notified responsible parties when necessary.
- respond to activated alarms and dispatch proper authorities if necessary.
2014 - 2015
Yardmaster/Customer Service/Crew Dispatching, Dick's Sporting Goods - Atlanta, GA
- Front end specialist with access to manager numbers to ensure timely and accurate processing of customer's orders.
- Work register Sales floor Stock Train new employees Manager overrides Handling all customers problems
- Managed and motivated the retail sales team to achieve store set sales goals.
- Greet customers entering my department.
- Relied on by managers to be the first associate to greet customers and solve problems without having to get managers involved.
- Cashier Answered Multi-Lined Phones Assisted Customers On The Sales Floor

Skills

Weather Conditions
Emergency
Cctv
Pertinent Information
GPS
Computer Screens
Communication
Two Way Radios
Police Department
Physical Security

Education

High School Diploma, (2014 - 2014)
,

Security dispatcher resume

Jeffrey Kennedy

(960) 555-2552 | jkennedy@example.com

Beaufort, SC | 90707 S. Elm Ave. - 17628

Work experience

2018 - Present
Security Dispatcher, SecurityManagementSC - Beaufort, SC
- Added and updated Orders of Protection and logged specific items or persons into LEADS - Law Enforcement Agency Data System.
- Operated telecommunication equipment to relay information and messages to and from Emergency site and between law enforcement agencies
- Participate in building evacuation and emergency response drills.
2015 - 2018
Police Communications Dispatcher, Homeland Security Solutions - Beaufort, SC
- Multi-tasked, high attention to detail, coordinated and managed emergency communication equipment.
- Operated the Computer Aided Dispatch (CAD) for all emergency calls with accurate inputted notes.
- Dispatched, assigned and assisted Law Enforcement, Fire and Medical Units, Ordinance and Hazardous Material Response Teams in emergencies.
- Dispatch appropriate emergency service (police,fire,ems).
2005 - 2015
Distribution Clerk, Walmart - Jacksonville, FL
- Unload truck shipment and stock.
- Unload trucks, assist customers, closer, warehouse associate, dairy associate
- Remove freight from warehouse and move to sales floor.

Skills

Safety Precautions
Customer Service
Management Department
Taking Messages
Storage Areas
Assembly Line
Bomb Threats
Ncic
Outbound Deliveries
Purchase Orders

Education

High School Diploma, (2005 - 2005)
,

Security dispatcher resume

James Armstrong

(320) 555-9864 | jarmstrong@example.com

Philadelphia, PA | 18865 E. Cedar Ave. - 80103

Work experience

2017 - Present
Security Dispatcher, U.S. Security - Philadelphia, PA
- Identified and addressed various physical security problems, situations and questions.
- Facilitated risk management by dispatching Security Officers to emergency crisis and security situations.
- Manage time sheets and payroll.
- Investigated all property damage and theft reports.
- Answer multi line phone Transfer Calls Check in Guest Write reports Office Suite CCTV
2016 - 2017
Security Patrol Officer, Imperial Security - Philadelphia, PA
- Provide high alert security services; ensure security of the immediate environment.
- Unarmed Security Guard* I received my Private Security Officer license from the Alabama Security Regulatory Board.
- Protect company assets, employees, and visitors Complete facility tours and look for any security breaches or threats
- Provided unarmed security, to the location's request.
2011 - 2016
Leasing Consultant, Home Properties - Philadelphia, PA
- Assist in the preparation of newsletters, market surveys, and community activities.
- Greet prospective residents and show apartments Assist in the preparation of newsletter, market surveys and resident activities.
- Code and submit invoices for payment for all property management expenses.
- Generated traffic, secured appointments and maximized rentals trough cold calling, following up with customers and closing lease agreements.
- Prepared and explained lease agreements to new residents as well as collected rent from current residents.

Skills

Emergency
Accurate Records
Telephone Calls
General Public
Cctv
Police Units
Lease Agreements
Security Officers
Security Services
Company Vehicle

Education

Bachelor's Degree, Marketing (2008 - 2011)
Temple University
Philadelphia,

Security dispatcher resume

Lauren Payne

(810) 555-0278 | lpayne@example.com

New York, NY | 89942 E. First Ave. - 42899

Work experience

2018 - Present
Security Dispatcher, McRoberts Protective Agency - New York, NY
- Performed hourly patrols,monitored CCTV cameras,issued/check employee and visitor I.D.
- Received evaluated and prioritized emergency and non-emergency calls and dispatched the appropriate personnel via radio and or telephone.
- Performed periodic checks of emergency call boxes and street lights to ensure proper functioning; reported malfunctions as required.
2016 - 2018
Customer Service Security Officer, Securitas Services - New York, NY
- Relay emergency calls over radio Keep track of weather patterns
- Assist patrons by furnishing information and interpreting company policies.
- Provided crowd control to the emergency rooms by setting and monitoring metal detection and physical search of incoming patients and families.
2009 - 2016
Yardmaster/Customer Service/Crew Dispatching, J. C. Penney - Forest Park, GA
- Cashier Sales Floor Recovery Merchandising Supervision of New Employees
- Used a POS system to check out customers.
- Replenish and re-ticket merchandises on the sales floor.
- Directed service inquiries and complaints off the sales floor and to the correct department.
- Inspected all rental accessories to ensure company safety compliance.

Skills

Law Enforcement
Circuit Television
Timely Fashion
Computer System
Surveillance Equipment
Non-Emergency Calls
Security Officers
Appropriate Locations
Physical Security
Service Calls

Education

High School Diploma, (2009 - 2009)
,

How to write a security dispatcher resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in security dispatcher-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These tips will help you demonstrate why you are the perfect fit for the security dispatcher position.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
Include as many relevant hard skills and soft skills as possible from the listing.
Use the most up to date and accurate terms. Don't forget to be specific.

These five steps should give you a strong elevator pitch and land you some security dispatcher interviews.

Here are example skills to include in your “Area of Expertise” on a security dispatcher resume:

Customer Service
Patients
Patrol
Computer Aided Dispatch
Emergency Situations
CCTV
Phone Calls
CPR
Non-Emergency Calls
Data Entry

Emergency Services
Incident Reports
Telephone Calls
Two-Way Radio
Surveillance Cameras
Criminal Justice
Radio Calls
Dispatch System
CAD
Radio Traffic

Medical Emergencies
Radio Transmissions
Local Law Enforcement
Property Damage
Circuit Television
EMS
Security Cameras
Security Systems
Alertness
Radio Communications

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How to structure your work experience

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

How to write security dispatcher experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are great bullet points from security dispatcher resumes:

Work history example #1

Dispatcher

Comcast

Worked with the technicians to ensure customer information was correct in order to identify and fix customers problems.
Utilized a variety of software applications to diagnose and repair connectivity and equipment operation problems.
Installed and troubleshoot telephone circuits, DNS, DHCP, TCPIP, networking, telephony and hardware.
Operated information technology systems to initiate and complete service orders and handle customer requests.
Troubleshooted service problems with customers remotely via custom software.

Work history example #2

Security/Loss Prevention Officer

Universal Protection Service

Patrolled lobby, FCR and Panel, break room,bathroom, and patio to ensure safety.
Monitored loading dock, lobbies, parking garage, and CCTV system for ongoing activities.
Observed employees by way of CCTV looking for theft of product and appropriate employee behaviors.
Monitored property and followed suspicious individuals/vehicles and or intruders via CCTV.
Interviened when necessary during employee disputes, arguments and miscommunications.

Work history example #3

Security Dispatcher

U.S. Security

Performed CPR and other first-aid care to stabilize individuals affected by incidents
Focused on completing tasks in accordance with the National Security Program Operating Manual (NISPOM).
Utilized portable radio to maintain communication constantly with managers, supervisors, co-workers.
Assisted in maintaining total facility security and safety and reported any breach or potential breach of security.

Work history example #4

Public Safety Officer

UNITED PROTECTIVE TECH

Trained employees on CPR/AED and First Aid
Used a hand held metal detector and checked ids on any personnel boarding the plane.
Monitored CCTV covering more than 23 points and complex fire security systems, generator and other mechanical equipment.
Established key protocols on departmental communication equipment and property Discovered source of security breach.
Performed remote communication support functions and ground-to-air communication support with Air Force pilots.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Some College Courses in liberal arts

Monroe College, Bronxville, NY

2017 - 2017

High School Diploma

2014 - 2014

Highlight your security dispatcher certifications on your resume

If you have any additional certifications, add them to the certification section.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your security dispatcher resume:

Security 5 Certification
First Aid, CPR and AED Instructor

Updated March 26, 2025

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