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Security dispatcher skills for your resume and career

Updated January 8, 2025
5 min read
Security dispatcher example skills
Below we've compiled a list of the most critical security dispatcher skills. We ranked the top skills for security dispatchers based on the percentage of resumes they appeared on. For example, 15.0% of security dispatcher resumes contained customer service as a skill. Continue reading to find out what skills a security dispatcher needs to be successful in the workplace.

15 security dispatcher skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how security dispatchers use customer service:
  • Answer phones and provide customer service to District administrators, staff and outside public agencies regarding emergency and non-emergency security issues.
  • Provided customer service and information to visiting customers Responded to investigate incidents and fire alarms.

2. Patients

Here's how security dispatchers use patients:
  • Conferred with patients or supervising personnel to address questions, problems, or requests for service or equipment.
  • Light House Keeping and Home Maintenance services provided based on patients specific barriers and impairments.

3. Patrol

Here's how security dispatchers use patrol:
  • Assist with Police Operations and notification of road and safety hazards located within patrol jurisdiction.
  • Performed preventative patrol in assigned hospital and special detail at hospital and private functions.

4. Computer Aided Dispatch

Here's how security dispatchers use computer aided dispatch:
  • Monitored and operate multiple systems simultaneously, including Computer Aided Dispatch, CCTV and various alarm and communication systems.
  • Maintained logs of shift activities using Computer Aided Dispatch (CAD) system.

5. Emergency Situations

Here's how security dispatchers use emergency situations:
  • Provided after hour answering service for contracted companies for emergency and non emergency situations.
  • Monitored Police and Fire Department calls including dispatching appropriate personnel to emergency situations.

6. CCTV

Here's how security dispatchers use cctv:
  • Monitored CCTV camera systems, and provided supervisory oversight to contract Security Officers.
  • Provided CCTV Monitoring for global Data Centers

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7. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how security dispatchers use phone calls:
  • Answer incoming radio and phone calls and prioritize requests for assistance and dispatch appropriate personnel following established procedures.
  • Answer Telephone calls from internal and external parties regarding emergency and non-emergency issues.

8. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how security dispatchers use cpr:
  • Contacted Phoenix PD for public safety officers during suspicious activities/events and received CPR and First Aid training.
  • Assist with emergency calls, medical and alarm calls from the monitoring companies.CPR and AED Trained.

9. Non-Emergency Calls

Non-emergency calls are calls that do not require immediate attention or intervention. They are simply a request for police, fire or rescue service that does not present a life or death situation. In this case, the local non-emergency number should be used if immediate dispatch of the police is not required.

Here's how security dispatchers use non-emergency calls:
  • Received evaluated and prioritized emergency and non-emergency calls and dispatched the appropriate personnel via radio and or telephone.
  • Receive all incoming emergency and non-emergency calls into the department for security or for emergency Maintenance.

10. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how security dispatchers use data entry:
  • Used Microsoft and excel sheet, data entry 2-way Radio monitored cameras 2-3 computers screens, write up written reports.
  • Dispatch police, fire department, or ems, 24 hour surveillance, paperwork filing, and data entry

11. Emergency Services

Here's how security dispatchers use emergency services:
  • Communicated with campus security officers, local police and other emergency services when necessary.
  • Received and responded to a variety of emergency and non-emergency services and complaints.

12. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how security dispatchers use incident reports:
  • Initiated security and incident reports to prevent the compromise of classified information or introduction of contraband material.
  • Prepared incident reports, obtained written/oral statements, assisted local police agencies.

13. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how security dispatchers use telephone calls:
  • Answer, evaluate and prioritize incoming telephone calls communicating effectively with various callers to obtain complete information and send appropriate response.
  • Received telephone calls and assisted subscribers, service installers, and contractors experiencing technical problems with their security equipment and systems.

14. Two-Way Radio

Here's how security dispatchers use two-way radio:
  • Dispatched emergency medical team and security guards using two-way radio and dispatch console.
  • Operated two-way radios to ensure communication with other security officers.

15. Surveillance Cameras

Here's how security dispatchers use surveillance cameras:
  • Monitor extensive network of surveillance cameras that are strategically placed throughout the college campus to monitor suspicious or illegal campus activity.
  • Monitored video surveillance cameras accessible through the internet.
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List of security dispatcher skills to add to your resume

Security dispatcher skills

The most important skills for a security dispatcher resume and required skills for a security dispatcher to have include:

  • Customer Service
  • Patients
  • Patrol
  • Computer Aided Dispatch
  • Emergency Situations
  • CCTV
  • Phone Calls
  • CPR
  • Non-Emergency Calls
  • Data Entry
  • Emergency Services
  • Incident Reports
  • Telephone Calls
  • Two-Way Radio
  • Surveillance Cameras
  • Criminal Justice
  • Radio Calls
  • Dispatch System
  • CAD
  • Radio Traffic
  • Medical Emergencies
  • Radio Transmissions
  • Local Law Enforcement
  • Property Damage
  • Circuit Television
  • EMS
  • Security Cameras
  • Security Systems
  • Alertness
  • Radio Communications
  • Communications Equipment
  • Computer System
  • Video Surveillance
  • Multi-Line Telephone
  • Parking Enforcement
  • EMT
  • Two Way Radios
  • Multi-Line Phone System
  • Excellent Guest
  • Camera Systems
  • Paging Systems
  • Subpoenas
  • Service Calls
  • Security Assistance
  • Security Calls
  • Traffic Problems
  • Equipment Locations
  • Bomb Threats
  • Service Vehicle

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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