What does a security dispatcher do?
Security Dispatcher are responsible for maintaining records, monitoring staff and equipment location, handling communications with various areas, and information personnel about traffic issues. They must be excellent in communication, decision making, listening, ability to multitask, speech clarity, accuracy, time management, and computer operation. These are the skills that a security dispatcher must have in order to accomplish their responsibilities.
Security dispatcher responsibilities
Here are examples of responsibilities from real security dispatcher resumes:
- Manage customer service satisfaction by providing update eta and location of drivers.
- Train to use CPR and AEDs.
- Train in the use of TDD for communicating with the hearing impair community.
- Operate computers, fax machines, copiers, printers, TDD systems etc.
- Receive and transmit all complaints, via radio or telephone, and log according to FCC standards.
- Determine the nature of the emergency then dispatch the appropriate police, fire or ems agency to assist the caller.
- Maintain a standard of punctuality and dependability of attendance and retain myself cleanliness, tidiness, neatness and appropriately attire.
- Give medical instructions over the phone to caller, such as, the Heimlich maneuver or mouth to mouth resuscitation.
- dispatch proper police/fire personnel to emergencies/ other situations, e911 dispatcher
- Certify by APCO as a nationally recognize emergency dispatcher.
Security dispatcher skills and personality traits
We calculated that 15% of Security Dispatchers are proficient in Customer Service, Patients, and Patrol. They’re also known for soft skills such as Good judgment, Observation skills, and Patience.
We break down the percentage of Security Dispatchers that have these skills listed on their resume here:
- Customer Service, 15%
Answer phones and provide customer service to District administrators, staff and outside public agencies regarding emergency and non-emergency security issues.
- Patients, 8%
Conferred with patients or supervising personnel to address questions, problems, or requests for service or equipment.
- Patrol, 8%
Assist with Police Operations and notification of road and safety hazards located within patrol jurisdiction.
- Computer Aided Dispatch, 7%
Monitored and operate multiple systems simultaneously, including Computer Aided Dispatch, CCTV and various alarm and communication systems.
- Emergency Situations, 5%
Provided after hour answering service for contracted companies for emergency and non emergency situations.
- CCTV, 5%
Monitored CCTV camera systems, and provided supervisory oversight to contract Security Officers.
Most security dispatchers use their skills in "customer service," "patients," and "patrol" to do their jobs. You can find more detail on essential security dispatcher responsibilities here:
Observation skills. Another soft skill that's essential for fulfilling security dispatcher duties is observation skills. The role rewards competence in this skill because "security guards and surveillance officers must be alert and aware of their surroundings, and be able to quickly recognize anything out of the ordinary." According to a security dispatcher resume, here's how security dispatchers can utilize observation skills in their job responsibilities: "conducted audio and video surveillance for the overall observation of the gaming operations with revenues in excess of 100 million dollars. "
Communication skills. For certain security dispatcher responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of a security dispatcher rely on this skill, as "security guards and surveillance officers must communicate effectively with others, even in stressful situations." For example, this snippet was taken directly from a resume about how this skill applies to what security dispatchers do: "dispatched police to adt alarms, and dispatched guards to assigned posts, data entry, multi phone lines 2 way communications. "
The three companies that hire the most security dispatchers are:
- Legacy Health13 security dispatchers jobs
- Froedtert Hospital8 security dispatchers jobs
- Brigham and Women's Hospital6 security dispatchers jobs
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Compare different security dispatchers
Security dispatcher vs. Dispatcher supervisor
A dispatcher supervisor is responsible for monitoring the delivery details, ensuring that the orders are being sent out to the customers timely and efficiently. Dispatcher supervisors manage the order processing, verify the payment receipt, and inspect the items for any defects before delivery. They also coordinate with the customers on the exact schedule of shipment, responding to their inquiries and concerns, and adjust delivery plans as needed. A dispatcher supervisor evaluates the staff's performance, strategizing procedures on maximizing the team's productivity to meet customer demands and increase company profits.
There are some key differences in the responsibilities of each position. For example, security dispatcher responsibilities require skills like "customer service," "patients," "patrol," and "phone calls." Meanwhile a typical dispatcher supervisor has skills in areas such as "dot," "payroll," "gps," and "dispatch operations." This difference in skills reveals the differences in what each career does.
Dispatcher supervisors earn the highest salaries when working in the retail industry, with an average yearly salary of $39,918. On the other hand, security dispatchers are paid more in the hospitality industry with an average salary of $38,120.dispatcher supervisors tend to reach similar levels of education than security dispatchers. In fact, dispatcher supervisors are 1.4% more likely to graduate with a Master's Degree and 0.3% more likely to have a Doctoral Degree.Security dispatcher vs. Commissioned security officer
A security/customer service is primarily in charge of enforcing security protocols in business establishments to prevent theft and protect properties and individuals. Part of their daily responsibilities is to patrol areas, keep an eye out for any suspicious activities or behavior, monitor security systems and cameras, and conduct regular inspections. They may also assist customers by answering inquiries, helping locate offices or stores, responding to distress, and resolving issues or concerns, ensuring customer satisfaction. Moreover, as security/customer service, it is essential to maintain an active communication line with co-workers, coordinating to keep order in the establishment.
Each career also uses different skills, according to real security dispatcher resumes. While security dispatcher responsibilities can utilize skills like "customer service," "patients," "computer aided dispatch," and "phone calls," commissioned security officers use skills like "safety hazards," "fire hazards," "vehicle patrols," and "security services."
In general, commissioned security officers achieve similar levels of education than security dispatchers. They're 2.1% more likely to obtain a Master's Degree while being 0.3% more likely to earn a Doctoral Degree.Security dispatcher vs. Security/customer service
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from security dispatcher resumes include skills like "patients," "computer aided dispatch," "phone calls," and "non-emergency calls," whereas a security/customer service is more likely to list skills in "id," "security services," "customer issues," and "customer satisfaction. "
Security/customer services make a very good living in the hospitality industry with an average annual salary of $35,558. On the other hand, security dispatchers are paid the highest salary in the hospitality industry, with average annual pay of $38,120.Most security/customer services achieve a similar degree level compared to security dispatchers. For example, they're 1.0% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.Security dispatcher vs. Dispatcher/driver
Even though a few skill sets overlap between security dispatchers and dispatcher/drivers, there are some differences that are important to note. For one, a security dispatcher might have more use for skills like "patients," "patrol," "computer aided dispatch," and "emergency situations." Meanwhile, some responsibilities of dispatcher/drivers require skills like "dot," "relevant safety regulations," "cdl," and "pickup. "
The average resume of dispatcher/drivers showed that they earn similar levels of education compared to security dispatchers. So much so that theyacirc;euro;trade;re 0.2% more likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.1%.Types of security dispatcher
Updated January 8, 2025
