We calculated that 15% of Security Dispatchers are proficient in Customer Service, Patients, and Patrol. They’re also known for soft skills such as Good judgment, Observation skills, and Patience.
We break down the percentage of Security Dispatchers that have these skills listed on their resume here:
- Customer Service, 15%
Answer phones and provide customer service to District administrators, staff and outside public agencies regarding emergency and non-emergency security issues.
- Patients, 8%
Conferred with patients or supervising personnel to address questions, problems, or requests for service or equipment.
- Patrol, 8%
Assist with Police Operations and notification of road and safety hazards located within patrol jurisdiction.
- Computer Aided Dispatch, 7%
Monitored and operate multiple systems simultaneously, including Computer Aided Dispatch, CCTV and various alarm and communication systems.
- Emergency Situations, 5%
Provided after hour answering service for contracted companies for emergency and non emergency situations.
- CCTV, 5%
Monitored CCTV camera systems, and provided supervisory oversight to contract Security Officers.
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Most security dispatchers list "customer service," "patients," and "patrol" as skills on their resumes. We go into more details on the most important security dispatcher responsibilities here: Arguably the most important personality trait for a security dispatcher to have happens to be good judgment. An example from a resume said this about the skill, "security guards and officers must be able to quickly determine the best course of action when a dangerous situation arises." Additionally, other resumes have pointed out that security dispatchers can use good judgment to "use judgment and critical thinking in non-emergency and emergency situations. " Another commonly found skill for being able to perform security dispatcher duties is the following: observation skills. According to a security dispatcher resume, "security guards and officers must be alert and aware of their surroundings, and be able to quickly recognize anything out of the ordinary." Check out this example of how security dispatchers use observation skills: "conducted audio and video surveillance for the overall observation of the gaming operations with revenues in excess of 100 million dollars. " Another skill that is quite popular among security dispatchers is patience. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a security dispatcher resume: "security guards and officers may need to spend long periods standing and observing their environment without distractions." This example from a resume shows how this skill is used: "respond to emergency situations like transport of patience to er keeping elevators clear. " A security dispatcher responsibilities sometimes require "communication skills." The responsibilities that rely on this skills are shown by this resume excerpt: "security guards and officers must communicate effectively with others, even in stressful situations." This resume example shows how this skill is used by security dispatchers: "dispatched police to adt alarms, and dispatched guards to assigned posts, data entry, multi phone lines 2 way communications"
See the full list of security dispatcher skills.
After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a security dispatcher. We found that 28.5% of security dispatchers have graduated with a bachelor's degree and 1.7% of people in this position have earned their master's degrees. While some security dispatchers have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every three security dispatchers were not college graduates.
The security dispatchers who went onto college to earn a more in-depth education generally studied criminal justice and business, while a small population of security dispatchers studied general studies and psychology.
Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a security dispatcher. We've found that most security dispatcher resumes include experience from Legacy Health, Froedtert Hospital, and Brigham and Women's Hospital. Of recent, Legacy Health had 13 positions open for security dispatchers. Meanwhile, there are 8 job openings at Froedtert Hospital and 6 at Brigham and Women's Hospital.
But if you're interested in companies where you might earn a high salary, security dispatchers tend to earn the biggest salaries at Brigham and Women's Hospital, Inter-Con Security Systems, and Chumash Casino Resort. Take Brigham and Women's Hospital for example. The median security dispatcher salary is $46,131. At Inter-Con Security Systems, security dispatchers earn an average of $45,114, while the average at Chumash Casino Resort is $41,887. You should take into consideration how difficult it might be to secure a job with one of these companies.
View more details on security dispatcher salaries across the United States.
We also looked into companies who hire security dispatchers from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Securitas AB, Securitas AB, and G4S Technology.