What Does a Security Dispatcher Do?

Security Dispatcher are responsible for maintaining records, monitoring staff and equipment location, handling communications with various areas, and information personnel about traffic issues. They must be excellent in communication, decision making, listening, ability to multitask, speech clarity, accuracy, time management, and computer operation. These are the skills that a security dispatcher must have in order to accomplish their responsibilities.

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Security Dispatcher Responsibilities

Here are examples of responsibilities from real security dispatcher resumes representing typical tasks they are likely to perform in their roles.

Manage customer service satisfaction by providing update eta and location of drivers.
Train to use CPR and AEDs.
Train in the use of TDD for communicating with the hearing impair community.
Operate computers, fax machines, copiers, printers, TDD systems etc.
Receive and transmit all complaints, via radio or telephone, and log according to FCC standards.
Determine the nature of the emergency then dispatch the appropriate police, fire or ems agency to assist the caller.
Maintain a standard of punctuality and dependability of attendance and retain myself cleanliness, tidiness, neatness and appropriately attire.
Give medical instructions over the phone to caller, such as, the Heimlich maneuver or mouth to mouth resuscitation.
dispatch proper police/fire personnel to emergencies/ other situations, e911 dispatcher
Certify by APCO as a nationally recognize emergency dispatcher.

Security Dispatcher Job Description

Between the years 2018 and 2028, security dispatcher jobs are expected to undergo a growth rate described as "as fast as average" at 4%, according to the Bureau of Labor Statistics. So if the thought "should I become a security dispatcher?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of security dispatcher opportunities that are projected to become available by 2028 is 40,600.

A security dispatcher annual salary averages $33,347, which breaks down to $16.03 an hour. However, security dispatchers can earn anywhere from upwards of $26,000 to $41,000 a year. This means that the top-earning security dispatchers make $16,000 more than the lowest-earning ones.

Once you've become a security dispatcher, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a dispatcher supervisor, commissioned security officer, security/customer service, and dispatcher/driver.

Learn More About Security Dispatcher Job Descriptions

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Security Dispatcher Jobs You Might Like

5 Security Dispatcher Resume Examples

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Jeffrey Kennedy Security Dispatcher Contact Information Beaufort, SC (960) 555-2552 jkennedy@example.com Skills Safety Precautions Customer Service Management Department Taking Messages Storage Areas Assembly Line Bomb Threats Ncic Outbound Deliveries Purchase Orders Employment History Security Dispatcher 2018 - Present SecurityManagementSC Beaufort, SC Added and updated Orders of Protection and logged specific items or persons into LEADS - Law Enforcement Agency Data System. Operated telecommunication equipment to relay information and messages to and from Emergency site and between law enforcement agencies Participate in building evacuation and emergency response drills. Police Communications Dispatcher 2015 - 2018 Homeland Security Solutions Beaufort, SC Multi-tasked, high attention to detail, coordinated and managed emergency communication equipment. Operated the Computer Aided Dispatch (CAD) for all emergency calls with accurate inputted notes. Dispatched, assigned and assisted Law Enforcement, Fire and Medical Units, Ordinance and Hazardous Material Response Teams in emergencies. Dispatch appropriate emergency service (police,fire,ems). Distribution Clerk 2005 - 2015 Walmart Jacksonville, FL Unload truck shipment and stock. Unload trucks, assist customers, closer, warehouse associate, dairy associate Remove freight from warehouse and move to sales floor. Education High School Diploma 2005 - 2005


Ryan Hunter Security Dispatcher Contact Info New York, NY (940) 555-3291 rhunter@example.com Skills Security OfficersCommunicationTwo-Way RadiosIncident InformationEmergencyTelephone CallsProperty ManagementWeather ConditionsCircuit TelevisionGovernment Facilities Employment History Security Dispatcher 2019 - Present Securitas Services New York, NY Conducted criminal record/background checks for all contractors and consultants. Function as a primary POC responsible to manage operational activities involved with providing contract physical security services to clients. Communicated directly with customers and emergency personnel regarding alarm dispatching. Managed emergency messages to doctors/technicians * Managed difficult patient incoming calls for medical issues * Provided timely accurate details to physicians Security Dispatcher 2018 - 2019 G4S Alexandria, VA Post Communication: Brief relief on any matters pending or occurring on site. Received training and certification in CPR and first aid. Receive phone calls, create and resolve daily tickets, Function as a dispatcher for the Facility radio communication system. Operate a range of remote call monitoring, alarms and communication facilities contained within the Control Room. Coordinate officers during emergency situations. Report incidents promptly and maintain good communication with full time security teams. Leasing Consultant 2017 - 2018 Home Properties Alexandria, VA Process applications, generate lease renewals, and apply housing vouchers when necessary. Assist in the preparation of marketing material for outreach to include newsletters, market surveys and resident activities. Give input for LRO calls by reporting market surveys of competitors to management. Worked closely with property management team to minimize expenditures, maximize revenues and adhere to budgeted cost parameters. Education Some College Courses Liberal Arts 2017 - 2017 Monroe College Bronxville, NY


Ryan Hunter Security Dispatcher New York, NY (940) 555-3291 rhunter@example.com Experience Security Dispatcher2019 - Present Securitas Services•New York, NY Conducted criminal record/background checks for all contractors and consultants. Function as a primary POC responsible to manage operational activities involved with providing contract physical security services to clients. Communicated directly with customers and emergency personnel regarding alarm dispatching. Managed emergency messages to doctors/technicians * Managed difficult patient incoming calls for medical issues * Provided timely accurate details to physicians Security Dispatcher2018 - 2019 G4S•Alexandria, VA Post Communication: Brief relief on any matters pending or occurring on site. Received training and certification in CPR and first aid. Receive phone calls, create and resolve daily tickets, Function as a dispatcher for the Facility radio communication system. Operate a range of remote call monitoring, alarms and communication facilities contained within the Control Room. Coordinate officers during emergency situations. Report incidents promptly and maintain good communication with full time security teams. Leasing Consultant2017 - 2018 Home Properties•Alexandria, VA Process applications, generate lease renewals, and apply housing vouchers when necessary. Assist in the preparation of marketing material for outreach to include newsletters, market surveys and resident activities. Give input for LRO calls by reporting market surveys of competitors to management. Worked closely with property management team to minimize expenditures, maximize revenues and adhere to budgeted cost parameters. Skills Security OfficersCommunicationTwo-Way RadiosIncident InformationEmergencyTelephone CallsProperty ManagementWeather ConditionsCircuit TelevisionGovernment Facilities Education Some College Courses Liberal Arts2017 - 2017 Monroe College•Bronxville, NY

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Security Dispatcher Skills and Personality Traits

We calculated that 15% of Security Dispatchers are proficient in Customer Service, Patients, and Patrol. They’re also known for soft skills such as Good judgment, Observation skills, and Patience.

We break down the percentage of Security Dispatchers that have these skills listed on their resume here:

Customer Service, 15%
Answer phones and provide customer service to District administrators, staff and outside public agencies regarding emergency and non-emergency security issues.
Patients, 8%
Conferred with patients or supervising personnel to address questions, problems, or requests for service or equipment.
Patrol, 8%
Assist with Police Operations and notification of road and safety hazards located within patrol jurisdiction.
Computer Aided Dispatch, 7%
Monitored and operate multiple systems simultaneously, including Computer Aided Dispatch, CCTV and various alarm and communication systems.
Emergency Situations, 5%
Provided after hour answering service for contracted companies for emergency and non emergency situations.
CCTV, 5%
Monitored CCTV camera systems, and provided supervisory oversight to contract Security Officers.

Choose From 10+ Customizable Security Dispatcher Resume templates

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Most security dispatchers list "customer service," "patients," and "patrol" as skills on their resumes. We go into more details on the most important security dispatcher responsibilities here:

Arguably the most important personality trait for a security dispatcher to have happens to be good judgment. An example from a resume said this about the skill, "security guards and officers must be able to quickly determine the best course of action when a dangerous situation arises." Additionally, other resumes have pointed out that security dispatchers can use good judgment to "use judgment and critical thinking in non-emergency and emergency situations. "

Another commonly found skill for being able to perform security dispatcher duties is the following: observation skills. According to a security dispatcher resume, "security guards and officers must be alert and aware of their surroundings, and be able to quickly recognize anything out of the ordinary." Check out this example of how security dispatchers use observation skills: "conducted audio and video surveillance for the overall observation of the gaming operations with revenues in excess of 100 million dollars. "

Another skill that is quite popular among security dispatchers is patience. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a security dispatcher resume: "security guards and officers may need to spend long periods standing and observing their environment without distractions." This example from a resume shows how this skill is used: "respond to emergency situations like transport of patience to er keeping elevators clear. "

A security dispatcher responsibilities sometimes require "communication skills." The responsibilities that rely on this skills are shown by this resume excerpt: "security guards and officers must communicate effectively with others, even in stressful situations." This resume example shows how this skill is used by security dispatchers: "dispatched police to adt alarms, and dispatched guards to assigned posts, data entry, multi phone lines 2 way communications"

See the full list of security dispatcher skills.

After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a security dispatcher. We found that 28.5% of security dispatchers have graduated with a bachelor's degree and 1.7% of people in this position have earned their master's degrees. While some security dispatchers have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every three security dispatchers were not college graduates.

The security dispatchers who went onto college to earn a more in-depth education generally studied criminal justice and business, while a small population of security dispatchers studied general studies and psychology.

Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a security dispatcher. We've found that most security dispatcher resumes include experience from Legacy Health, Froedtert Hospital, and Brigham and Women's Hospital. Of recent, Legacy Health had 13 positions open for security dispatchers. Meanwhile, there are 8 job openings at Froedtert Hospital and 6 at Brigham and Women's Hospital.

But if you're interested in companies where you might earn a high salary, security dispatchers tend to earn the biggest salaries at Brigham and Women's Hospital, Inter-Con Security Systems, and Chumash Casino Resort. Take Brigham and Women's Hospital for example. The median security dispatcher salary is $46,131. At Inter-Con Security Systems, security dispatchers earn an average of $45,114, while the average at Chumash Casino Resort is $41,887. You should take into consideration how difficult it might be to secure a job with one of these companies.

View more details on security dispatcher salaries across the United States.

We also looked into companies who hire security dispatchers from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Securitas AB, Securitas AB, and G4S Technology.

The three companies that hire the most prestigious security dispatchers are:

Legacy Health13 Security Dispatchers Jobs
Froedtert Hospital8 Security Dispatchers Jobs
Brigham and Women's Hospital6 Security Dispatchers Jobs

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What Dispatcher Supervisors Do

A dispatcher supervisor is responsible for monitoring the delivery details, ensuring that the orders are being sent out to the customers timely and efficiently. Dispatcher supervisors manage the order processing, verify the payment receipt, and inspect the items for any defects before delivery. They also coordinate with the customers on the exact schedule of shipment, responding to their inquiries and concerns, and adjust delivery plans as needed. A dispatcher supervisor evaluates the staff's performance, strategizing procedures on maximizing the team's productivity to meet customer demands and increase company profits.

In this section, we take a look at the annual salaries of other professions. Take dispatcher supervisor for example. On average, the dispatcher supervisors annual salary is $7,759 higher than what security dispatchers make on average every year.

Even though security dispatchers and dispatcher supervisors have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require computer aided dispatch, emergency situations, and cctv in the day-to-day roles.

There are some key differences in responsibilities as well. For example, a security dispatcher responsibilities require skills like "customer service," "patients," "patrol," and "phone calls." Meanwhile a typical dispatcher supervisor has skills in areas such as "dot," "payroll," "gps," and "dispatch operations." This difference in skills reveals how truly different these two careers really are.

Dispatcher supervisors receive the highest salaries in the retail industry coming in with an average yearly salary of $39,918. But security dispatchers are paid more in the hospitality industry with an average salary of $38,120.

Dispatcher supervisors tend to reach similar levels of education than security dispatchers. In fact, dispatcher supervisors are 1.4% more likely to graduate with a Master's Degree and 0.3% more likely to have a Doctoral Degree.

What Are The Duties Of a Commissioned Security Officer?

A security/customer service is primarily in charge of enforcing security protocols in business establishments to prevent theft and protect properties and individuals. Part of their daily responsibilities is to patrol areas, keep an eye out for any suspicious activities or behavior, monitor security systems and cameras, and conduct regular inspections. They may also assist customers by answering inquiries, helping locate offices or stores, responding to distress, and resolving issues or concerns, ensuring customer satisfaction. Moreover, as security/customer service, it is essential to maintain an active communication line with co-workers, coordinating to keep order in the establishment.

Now we're going to look at the commissioned security officer profession. On average, commissioned security officers earn a $1,195 lower salary than security dispatchers a year.

While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both security dispatchers and commissioned security officers are known to have skills such as "patrol," "emergency situations," and "cctv. "

But both careers also use different skills, according to real security dispatcher resumes. While security dispatcher responsibilities can utilize skills like "customer service," "patients," "computer aided dispatch," and "phone calls," some commissioned security officers use skills like "safety hazards," "fire hazards," "vehicle patrols," and "security services."

In general, commissioned security officers study at similar levels of education than security dispatchers. They're 2.1% more likely to obtain a Master's Degree while being 0.3% more likely to earn a Doctoral Degree.

How a Security/Customer Service Compares

The security/customer service profession generally makes a lower amount of money when compared to the average salary of security dispatchers. The difference in salaries is security/customer services making $1,232 lower than security dispatchers.

By looking over several security dispatchers and security/customer services resumes, we found that both roles utilize similar skills, such as "customer service," "patrol," and "emergency situations." But beyond that the careers look very different.

Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from security dispatcher resumes include skills like "patients," "computer aided dispatch," "phone calls," and "non-emergency calls," whereas a security/customer service might be skilled in "id," "security services," "customer issues," and "customer satisfaction. "

Security/customer services make a very good living in the hospitality industry with an average annual salary of $35,558. Whereas security dispatchers are paid the highest salary in the hospitality industry with the average being $38,120.

Security/customer services typically study at similar levels compared with security dispatchers. For example, they're 1.0% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.

Description Of a Dispatcher/Driver

Dispatcher/drivers tend to earn a higher pay than security dispatchers by about $7,918 per year.

While their salaries may vary, security dispatchers and dispatcher/drivers both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "two-way radio," and "computer system. "

Even though a few skill sets overlap, there are some differences that are important to note. For one, a security dispatcher might have more use for skills like "patients," "patrol," "computer aided dispatch," and "emergency situations." Meanwhile, some dispatcher/drivers might include skills like "dot," "relevant safety regulations," "cdl," and "pickup" on their resume.

The average resume of dispatcher/drivers showed that they earn similar levels of education to security dispatchers. So much so that the likelihood of them earning a Master's Degree is 0.2% more. Additionally, they're less likely to earn a Doctoral Degree by 0.1%.

Updated October 2, 2020