Housing Coordinator jobs at Sedgwick LLP - 24 jobs

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Remote Housing Coordinator **SCHEDULE: Monday - Friday 11am-8pm EST** **PRIMARY PURPOSE:** To coordinate customized temporary housing solutions for displaced policyholders in a fast-paced, service-driven environment. This role demands strong communication, research, negotiation, and multitasking skills to ensure insureds are matched with suitable like, kind, and quality accommodations. The Housing Coordinator serves as both a client advocate and housing specialist-blending empathetic support, strategic property research, and lease coordination to secure safe, comfortable, and comparable housing while delivering an elevated service experience with urgency and professionalism. **ESSENTIAL FUNCTIONS AND RESPONSIBILITIES** + Support and promote Sedgwick's mission, strategic vision, and value proposition to adjusters and policyholders. + Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support. + Qualify housing needs by gathering details about the insured's lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities. + Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options. + Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances. + Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines. + Customize housing options that align with both policy coverage and the insured's expectations-balancing budget, availability, and quality. + Maintain high touch service throughout the policyholder's stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs. + Draft and review lease agreements and related documents with attention to detail and policy compliance. + Enter and maintain accurate data in housing databases, CRM tools, and internal platforms. + Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively. + Handle multiple claims and assignments at once with professionalism and urgency. + Serves as the point of contact for VIP clientele. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). **QUALIFICATIONS** **Education & Licensing** Bachelor's degree or equivalent from an accredited college or university preferred. **Experience** Two (2) years experience in inside sales, customer service, or account management. Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred. **Skills & Knowledge** **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking **NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A_ lways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Remote Housing Coordinator **SCHEDULE: Tuesday - Friday 10:30am-7:30pm EST , Saturday 9am-6pm EST** **PRIMARY PURPOSE:** To coordinate customized temporary housing solutions for displaced policyholders in a fast-paced, service-driven environment. This role demands strong communication, research, negotiation, and multitasking skills to ensure insureds are matched with suitable like, kind, and quality accommodations. The Housing Coordinator serves as both a client advocate and housing specialist-blending empathetic support, strategic property research, and lease coordination to secure safe, comfortable, and comparable housing while delivering an elevated service experience with urgency and professionalism. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Support and promote Sedgwick's mission, strategic vision, and value proposition to adjusters and policyholders. + Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support. + Qualify housing needs by gathering details about the insured's lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities. + Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options. + Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances. + Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines. + Customize housing options that align with both policy coverage and the insured's expectations-balancing budget, availability, and quality. + Maintain high touch service throughout the policyholder's stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs. + Draft and review lease agreements and related documents with attention to detail and policy compliance. + Enter and maintain accurate data in housing databases, CRM tools, and internal platforms. + Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively. + Handle multiple claims and assignments at once with professionalism and urgency. + Serves as the point of contact for VIP clientele. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). **QUALIFICATIONS** **Education & Licensing** Bachelor's degree or equivalent from an accredited college or university preferred. **Experience** Two (2) years experience in inside sales, customer service, or account management. Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred. **Skills & Knowledge** + Exceptional verbal and written communication skills; capable of calming distressed clients with professionalism and compassion. + High emotional intelligence with the ability to adapt tone and approach to diverse client situations. + Proficient in Microsoft Office Suite (Word, Excel, Access) and adept at learning new housing and CRM platforms. + Advanced internet research capabilities to locate viable rental properties in limited markets. + Detail-oriented and organized with strong documentation habits. + Ability to multitask in a fast-paced environment with shifting priorities. + Negotiation and relationship management skills with vendors, property managers, and landlords. + Solutions-oriented mindset with a focus on timely, proactive service delivery. + Experience coordinating accommodations for high-net-worth clients or large-loss claims is a plus. + Bi-lingual English/Spanish a plus. **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking **NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A_ lways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Remote Housing Coordinator SCHEDULE: Tuesday - Friday 10:30am-7:30pm EST , Saturday 9am-6pm EST PRIMARY PURPOSE: To coordinate customized temporary housing solutions for displaced policyholders in a fast-paced, service-driven environment. This role demands strong communication, research, negotiation, and multitasking skills to ensure insureds are matched with suitable like, kind, and quality accommodations. The Housing Coordinator serves as both a client advocate and housing specialist-blending empathetic support, strategic property research, and lease coordination to secure safe, comfortable, and comparable housing while delivering an elevated service experience with urgency and professionalism. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Support and promote Sedgwick's mission, strategic vision, and value proposition to adjusters and policyholders. Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support. Qualify housing needs by gathering details about the insured's lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities. Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options. Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances. Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines. Customize housing options that align with both policy coverage and the insured's expectations-balancing budget, availability, and quality. Maintain high touch service throughout the policyholder's stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs. Draft and review lease agreements and related documents with attention to detail and policy compliance. Enter and maintain accurate data in housing databases, CRM tools, and internal platforms. Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively. Handle multiple claims and assignments at once with professionalism and urgency. Serves as the point of contact for VIP clientele. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s). QUALIFICATIONS Education & Licensing Bachelor's degree or equivalent from an accredited college or university preferred. Experience Two (2) years experience in inside sales, customer service, or account management. Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred. Skills & Knowledge Exceptional verbal and written communication skills; capable of calming distressed clients with professionalism and compassion. High emotional intelligence with the ability to adapt tone and approach to diverse client situations. Proficient in Microsoft Office Suite (Word, Excel, Access) and adept at learning new housing and CRM platforms. Advanced internet research capabilities to locate viable rental properties in limited markets. Detail-oriented and organized with strong documentation habits. Ability to multitask in a fast-paced environment with shifting priorities. Negotiation and relationship management skills with vendors, property managers, and landlords. Solutions-oriented mindset with a focus on timely, proactive service delivery. Experience coordinating accommodations for high-net-worth clients or large-loss claims is a plus. Bi-lingual English/Spanish a plus. WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking NOTE: Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A lways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Remote Housing Coordinator **SCHEDULE: Monday - Friday 11am-8pm EST** **PRIMARY PURPOSE:** To coordinate customized temporary housing solutions for displaced policyholders in a fast-paced, service-driven environment. This role demands strong communication, research, negotiation, and multitasking skills to ensure insureds are matched with suitable like, kind, and quality accommodations. The Housing Coordinator serves as both a client advocate and housing specialist-blending empathetic support, strategic property research, and lease coordination to secure safe, comfortable, and comparable housing while delivering an elevated service experience with urgency and professionalism. **ESSENTIAL FUNCTIONS AND RESPONSIBILITIES** + Support and promote Sedgwick's mission, strategic vision, and value proposition to adjusters and policyholders. + Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support. + Qualify housing needs by gathering details about the insured's lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities. + Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options. + Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances. + Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines. + Customize housing options that align with both policy coverage and the insured's expectations-balancing budget, availability, and quality. + Maintain high touch service throughout the policyholder's stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs. + Draft and review lease agreements and related documents with attention to detail and policy compliance. + Enter and maintain accurate data in housing databases, CRM tools, and internal platforms. + Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively. + Handle multiple claims and assignments at once with professionalism and urgency. + Serves as the point of contact for VIP clientele. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). **QUALIFICATIONS** **Education & Licensing** Bachelor's degree or equivalent from an accredited college or university preferred. **Experience** Two (2) years experience in inside sales, customer service, or account management. Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred. **Skills & Knowledge** **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking **NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A_ lways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Remote Housing Coordinator **SCHEDULE: Monday - Friday 11am-8pm EST** **PRIMARY PURPOSE:** To coordinate customized temporary housing solutions for displaced policyholders in a fast-paced, service-driven environment. This role demands strong communication, research, negotiation, and multitasking skills to ensure insureds are matched with suitable like, kind, and quality accommodations. The Housing Coordinator serves as both a client advocate and housing specialist-blending empathetic support, strategic property research, and lease coordination to secure safe, comfortable, and comparable housing while delivering an elevated service experience with urgency and professionalism. **ESSENTIAL FUNCTIONS AND RESPONSIBILITIES** + Support and promote Sedgwick's mission, strategic vision, and value proposition to adjusters and policyholders. + Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support. + Qualify housing needs by gathering details about the insured's lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities. + Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options. + Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances. + Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines. + Customize housing options that align with both policy coverage and the insured's expectations-balancing budget, availability, and quality. + Maintain high touch service throughout the policyholder's stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs. + Draft and review lease agreements and related documents with attention to detail and policy compliance. + Enter and maintain accurate data in housing databases, CRM tools, and internal platforms. + Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively. + Handle multiple claims and assignments at once with professionalism and urgency. + Serves as the point of contact for VIP clientele. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). **QUALIFICATIONS** **Education & Licensing** Bachelor's degree or equivalent from an accredited college or university preferred. **Experience** Two (2) years experience in inside sales, customer service, or account management. Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred. **Skills & Knowledge** **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking **NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A_ lways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Remote Housing CoordinatorSCHEDULE: Monday - Friday 11am-8pm ESTPRIMARY PURPOSE: To coordinate customized temporary housing solutions for displaced policyholders in a fast-paced, service-driven environment. This role demands strong communication, research, negotiation, and multitasking skills to ensure insureds are matched with suitable like, kind, and quality accommodations. The Housing Coordinator serves as both a client advocate and housing specialist-blending empathetic support, strategic property research, and lease coordination to secure safe, comfortable, and comparable housing while delivering an elevated service experience with urgency and professionalism.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Support and promote Sedgwick's mission, strategic vision, and value proposition to adjusters and policyholders. Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support. Qualify housing needs by gathering details about the insured's lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities. Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options. Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances. Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines. Customize housing options that align with both policy coverage and the insured's expectations-balancing budget, availability, and quality. Maintain high touch service throughout the policyholder's stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs. Draft and review lease agreements and related documents with attention to detail and policy compliance. Enter and maintain accurate data in housing databases, CRM tools, and internal platforms. Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively. Handle multiple claims and assignments at once with professionalism and urgency. Serves as the point of contact for VIP clientele. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s). QUALIFICATIONS Education & Licensing Bachelor's degree or equivalent from an accredited college or university preferred. Experience Two (2) years experience in inside sales, customer service, or account management. Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred. Skills & Knowledge WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking NOTE: Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A lways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Remote Housing Coordinator **SCHEDULE: Monday - Friday 11am-8pm EST** **PRIMARY PURPOSE:** To coordinate customized temporary housing solutions for displaced policyholders in a fast-paced, service-driven environment. This role demands strong communication, research, negotiation, and multitasking skills to ensure insureds are matched with suitable like, kind, and quality accommodations. The Housing Coordinator serves as both a client advocate and housing specialist-blending empathetic support, strategic property research, and lease coordination to secure safe, comfortable, and comparable housing while delivering an elevated service experience with urgency and professionalism. **ESSENTIAL FUNCTIONS AND RESPONSIBILITIES** + Support and promote Sedgwick's mission, strategic vision, and value proposition to adjusters and policyholders. + Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support. + Qualify housing needs by gathering details about the insured's lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities. + Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options. + Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances. + Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines. + Customize housing options that align with both policy coverage and the insured's expectations-balancing budget, availability, and quality. + Maintain high touch service throughout the policyholder's stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs. + Draft and review lease agreements and related documents with attention to detail and policy compliance. + Enter and maintain accurate data in housing databases, CRM tools, and internal platforms. + Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively. + Handle multiple claims and assignments at once with professionalism and urgency. + Serves as the point of contact for VIP clientele. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). **QUALIFICATIONS** **Education & Licensing** Bachelor's degree or equivalent from an accredited college or university preferred. **Experience** Two (2) years experience in inside sales, customer service, or account management. Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred. **Skills & Knowledge** **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking **NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A_ lways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Remote Housing Coordinator **SCHEDULE: Monday - Friday 11am-8pm EST** **PRIMARY PURPOSE:** To coordinate customized temporary housing solutions for displaced policyholders in a fast-paced, service-driven environment. This role demands strong communication, research, negotiation, and multitasking skills to ensure insureds are matched with suitable like, kind, and quality accommodations. The Housing Coordinator serves as both a client advocate and housing specialist-blending empathetic support, strategic property research, and lease coordination to secure safe, comfortable, and comparable housing while delivering an elevated service experience with urgency and professionalism. **ESSENTIAL FUNCTIONS AND RESPONSIBILITIES** + Support and promote Sedgwick's mission, strategic vision, and value proposition to adjusters and policyholders. + Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support. + Qualify housing needs by gathering details about the insured's lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities. + Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options. + Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances. + Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines. + Customize housing options that align with both policy coverage and the insured's expectations-balancing budget, availability, and quality. + Maintain high touch service throughout the policyholder's stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs. + Draft and review lease agreements and related documents with attention to detail and policy compliance. + Enter and maintain accurate data in housing databases, CRM tools, and internal platforms. + Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively. + Handle multiple claims and assignments at once with professionalism and urgency. + Serves as the point of contact for VIP clientele. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). **QUALIFICATIONS** **Education & Licensing** Bachelor's degree or equivalent from an accredited college or university preferred. **Experience** Two (2) years experience in inside sales, customer service, or account management. Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred. **Skills & Knowledge** **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking **NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A_ lways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Remote Hotel Coordinator **REMOTE POSITION** **Remaining Schedules start after 1pm EST during weekdays and must have weekend availability.** **PRIMARY PURPOSE:** To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners-ensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwick's reputation for excellence. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process. + Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations-balancing family preferences with carrier guidelines. + Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received. + Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions. + Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses.Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents + Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care. + Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). **QUALIFICATIONS** **Education & Licensing** Bachelor's degree or equivalent from an accredited college or university preferred. **Experience** Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries. **Skills & Knowledge** + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). + Excellent and professional phone voice. + Strong communication, grammar, and interpersonal skills. + Strong data entry skills with high attention to detail. + Ability to work independently, show initiative, and perform well under pressure. + Strong organizational skills and ability to multitask. + Ability to work effectively in a remote team environment. **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking **NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A_ lways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Remote Hotel Coordinator **REMOTE POSITION** **Remaining Schedules start after 1pm EST during weekdays and must have weekend availability.** **PRIMARY PURPOSE:** To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners-ensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwick's reputation for excellence. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process. + Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations-balancing family preferences with carrier guidelines. + Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received. + Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions. + Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses.Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents + Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care. + Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). **QUALIFICATIONS** **Education & Licensing** Bachelor's degree or equivalent from an accredited college or university preferred. **Experience** Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries. **Skills & Knowledge** + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). + Excellent and professional phone voice. + Strong communication, grammar, and interpersonal skills. + Strong data entry skills with high attention to detail. + Ability to work independently, show initiative, and perform well under pressure. + Strong organizational skills and ability to multitask. + Ability to work effectively in a remote team environment. **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking **NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A_ lways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Remote Hotel Coordinator **REMOTE POSITION** **Remaining Schedules start after 1pm EST during weekdays and must have weekend availability.** **PRIMARY PURPOSE:** To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners-ensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwick's reputation for excellence. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process. + Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations-balancing family preferences with carrier guidelines. + Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received. + Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions. + Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses.Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents + Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care. + Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). **QUALIFICATIONS** **Education & Licensing** Bachelor's degree or equivalent from an accredited college or university preferred. **Experience** Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries. **Skills & Knowledge** + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). + Excellent and professional phone voice. + Strong communication, grammar, and interpersonal skills. + Strong data entry skills with high attention to detail. + Ability to work independently, show initiative, and perform well under pressure. + Strong organizational skills and ability to multitask. + Ability to work effectively in a remote team environment. **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking **NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A_ lways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Remote Hotel Coordinator **REMOTE POSITION** **Remaining Schedules start after 1pm EST during weekdays and must have weekend availability.** **PRIMARY PURPOSE:** To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners-ensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwick's reputation for excellence. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process. + Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations-balancing family preferences with carrier guidelines. + Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received. + Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions. + Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses.Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents + Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care. + Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). **QUALIFICATIONS** **Education & Licensing** Bachelor's degree or equivalent from an accredited college or university preferred. **Experience** Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries. **Skills & Knowledge** + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). + Excellent and professional phone voice. + Strong communication, grammar, and interpersonal skills. + Strong data entry skills with high attention to detail. + Ability to work independently, show initiative, and perform well under pressure. + Strong organizational skills and ability to multitask. + Ability to work effectively in a remote team environment. **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking **NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A_ lways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Remote Hotel Coordinator **REMOTE POSITION** **Remaining Schedules start after 1pm EST during weekdays and must have weekend availability.** **PRIMARY PURPOSE:** To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners-ensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwick's reputation for excellence. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process. + Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations-balancing family preferences with carrier guidelines. + Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received. + Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions. + Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses.Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents + Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care. + Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). **QUALIFICATIONS** **Education & Licensing** Bachelor's degree or equivalent from an accredited college or university preferred. **Experience** Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries. **Skills & Knowledge** + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). + Excellent and professional phone voice. + Strong communication, grammar, and interpersonal skills. + Strong data entry skills with high attention to detail. + Ability to work independently, show initiative, and perform well under pressure. + Strong organizational skills and ability to multitask. + Ability to work effectively in a remote team environment. **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking **NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A_ lways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Remote Hotel Coordinator **REMOTE POSITION** **Remaining Schedules start after 1pm EST during weekdays and must have weekend availability.** **PRIMARY PURPOSE:** To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners-ensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwick's reputation for excellence. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process. + Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations-balancing family preferences with carrier guidelines. + Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received. + Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions. + Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses.Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents + Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care. + Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). **QUALIFICATIONS** **Education & Licensing** Bachelor's degree or equivalent from an accredited college or university preferred. **Experience** Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries. **Skills & Knowledge** + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). + Excellent and professional phone voice. + Strong communication, grammar, and interpersonal skills. + Strong data entry skills with high attention to detail. + Ability to work independently, show initiative, and perform well under pressure. + Strong organizational skills and ability to multitask. + Ability to work effectively in a remote team environment. **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking **NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A_ lways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Remote Hotel Coordinator **REMOTE POSITION** **Remaining Schedules start after 1pm EST during weekdays and must have weekend availability.** **PRIMARY PURPOSE:** To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners-ensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwick's reputation for excellence. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process. + Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations-balancing family preferences with carrier guidelines. + Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received. + Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions. + Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses.Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents + Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care. + Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). **QUALIFICATIONS** **Education & Licensing** Bachelor's degree or equivalent from an accredited college or university preferred. **Experience** Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries. **Skills & Knowledge** + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). + Excellent and professional phone voice. + Strong communication, grammar, and interpersonal skills. + Strong data entry skills with high attention to detail. + Ability to work independently, show initiative, and perform well under pressure. + Strong organizational skills and ability to multitask. + Ability to work effectively in a remote team environment. **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking **NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A_ lways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Remote Hotel Coordinator **REMOTE POSITION** **Remaining Schedules start after 1pm EST during weekdays and must have weekend availability.** **PRIMARY PURPOSE:** To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners-ensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwick's reputation for excellence. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process. + Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations-balancing family preferences with carrier guidelines. + Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received. + Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions. + Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses.Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents + Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care. + Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). **QUALIFICATIONS** **Education & Licensing** Bachelor's degree or equivalent from an accredited college or university preferred. **Experience** Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries. **Skills & Knowledge** + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). + Excellent and professional phone voice. + Strong communication, grammar, and interpersonal skills. + Strong data entry skills with high attention to detail. + Ability to work independently, show initiative, and perform well under pressure. + Strong organizational skills and ability to multitask. + Ability to work effectively in a remote team environment. **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking **NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A_ lways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Remote Hotel Coordinator **REMOTE POSITION** **Remaining Schedules start after 1pm EST during weekdays and must have weekend availability.** **PRIMARY PURPOSE:** To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners-ensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwick's reputation for excellence. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process. + Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations-balancing family preferences with carrier guidelines. + Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received. + Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions. + Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses.Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents + Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care. + Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). **QUALIFICATIONS** **Education & Licensing** Bachelor's degree or equivalent from an accredited college or university preferred. **Experience** Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries. **Skills & Knowledge** + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). + Excellent and professional phone voice. + Strong communication, grammar, and interpersonal skills. + Strong data entry skills with high attention to detail. + Ability to work independently, show initiative, and perform well under pressure. + Strong organizational skills and ability to multitask. + Ability to work effectively in a remote team environment. **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking **NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A_ lways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Bilingual ADA Accommodation Coordinator- Spanish or Portuguese **Must be bilingual in Portuguese or Spanish** **Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:** **Dubuque, IA** : 4141 Westmark Drive, Dubuque, IA 52002 **Cedar Rapids, IA** : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401 **Coralville, IA:** 3273 Ridgeway Drive Coralville IA 52241 **Dublin, OH** : 5500 Glendon Court Dublin OH 43016 **New Albany, OH** : 7795 Walton Parkway New Albany, OH 43054 **Indianapolis, IN:** 8909 Purdue Road Suite 501 Indianapolis, IN 46268 **Irving, TX** : 2201 W. Royal Lane Suite 125 Irving, TX 75063 **Memphis, TN :** 8125 Sedgwick Way, Memphis TN 38125 **Southfield, MI** : 300 Galleria Officentre Southfield MI 48034 **Orlando, FL :** 12650 Ingenuity Dr Orlando FL 32826 **PRIMARY PURPOSE** **:** To process claims and determine accommodation options following written guidelines and procedures pursuant to ADA, state and/or client requirements; to make timely referrals for appropriate disability and federal/state leave of absence eligibility review; and to ensure the ongoing processing of claims. *Spanish or Portuguese speaking a plus* **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Informs claimants of documentation required to process claims, required time frames, and claims status either by phone, written correspondence and/or claims system. + Reviews medical information to determine if the claimant meets the requirements under ADA, state, and/or client requirements for a qualifying condition. + Makes claim determinations to approve non-complex ADA claims or makes a recommendation to team lead to deny claims based on the ADA, state, and/or client requirements. Processes ADA claims ensuring compliance with duration control guidelines, ADA and state regulations, and/or client-specific process provisions. + Determines accommodation options; makes timely claims referrals for appropriate disability or federal/state leave of absence eligibility reviews where applicable. + Conducts initial employee interview per process guidelines. + Utilizes the appropriate clinical and vocational resources in case assessment (i.e. duration guidelines, in-house clinicians, ADA job accommodation specialists). + Refers cases as appropriate to team lead. + Maintains professional client relationships. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). **QUALIFICATIONS** **Education & Licensing** High school diploma or GED required. **Experience** Two (2) years of related experience or equivalent combination of education and experience required. One (1) year of benefits or claims management experience preferred. **Skills & Knowledge** + Excellent oral and written communication skills + PC literate, including Microsoft Office products + Analytical and interpretive skills + Strong organizational skills + Excellent interpersonal skills + Good negotiation skills + Ability to work in a team environment + Ability to meet or exceed Performance Competencies **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental** **:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical** **:** Computer keyboarding, travel as required **Auditory/Visual** **:** Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Leave of Absence Coordinator **Leave of Absence Coordinator** **Our teams thrive together!** We collaborate in person and embrace a flexible hybrid work style. To join us, you'll need to live near one of our dynamic Centers of Excellence **Dublin, OH** 5500 Glendon Ct #100, Dublin, OH 43016 ✨ **What we offer:** + A **stable, consistent work environment** -both in-office and virtual + A **comprehensive training program** to help you support employees and customers from some of the world's most respected brands + A **dedicated mentor and manager** to guide you every step of your career journey + **Career development and promotional opportunities** as you take on new responsibilities + A **diverse, all-inclusive benefits package** designed to support your mental, physical, financial, and professional well-being **Your next big opportunity starts here-are you ready to join us?** **PRIMARY PURPOSE** **:** Analyzes reported leave requests including Family Medical Leave (FMLA), unpaid state, military and company-specific, to make determinations based on client plans, state and federal regulations. Ensures that on-going claim management is within company service standards and industry best practices. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Establishes FMLA and other unpaid state, military, and/or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes. + Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations. + Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client. + Communicates decisions and on-going expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system. + Maintains professional client relationships and provides excellent customer service. + Meets the organization's quality program(s) minimum requirements. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. **QUALIFICATIONS** **Education & Licensing** High school diploma or GED required. State certification or licensing in statutory leaves is beneficial. **Experience** One (1) year of administrative/general office experience or equivalent combination of education and experience required. FMLA administration experience preferred. **Skills & Knowledge** + Knowledge of state and federal FMLA regulations + Excellent oral and written communication, including presentation skills + Proficient computer skills including working knowledge of Microsoft Office + Analytical and interpretive skills + Strong organizational and multitasking skills + Excellent interpersonal skills + Ability to exercise judgement in accordance with well-defined policies and procedures + Ability to work in a team environment + Ability to meet or exceed performance competencies as required by program **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental** : Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical** **:** Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required. **Auditory/Visual** **:** Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (16.00 - 18.50). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. _ Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**