Information Technology Associate jobs at Selective Insurance

The Company Our client is a rapidly scaling SaaS provider operating at the forefront of cloud technology and AI infrastructure. Their platform supports enterprise customers with high availability, secure data environments, and seamless performance. As the business grows, they're making substantial investments in IT operations and infrastructure resilience. The Opportunity We are partnering with the organization to identify an IT Manager who will lead infrastructure operations, strengthen end-user support, and drive strategic upgrades across a modern, cloud-forward environment. This role combines hands-on leadership with the autonomy to shape a high-performing technology function. You will directly influence reliability, security, and scalability as the company continues its expansion. Key Responsibilities Oversee IT infrastructure operations across Windows, Mac, M365, identity, and networking technologies Lead internal and contract support resources, managing ticketing, escalations, and onboarding processes Enhance endpoint security and device lifecycle management programs Coordinate with Security Engineering to optimize controls, compliance, and incident response readiness Introduce automation opportunities that improve uptime, efficiency, and user experience Own vendor and MSP relationships to ensure SLA performance and cost alignment Execute on infrastructure modernization initiatives supporting cloud growth and emerging AI workloads Track and report operational metrics tied to system performance and service delivery What We're Looking For 4-8 years in IT Infrastructure/Operations with leadership responsibilities Technical strengths across: Microsoft 365 / Azure AD Networking platforms such as Cisco, Meraki, or Palo Alto Endpoint tools like Intune or JAMF Virtualization and cloud platforms (VMware, AWS/Azure) Experience guiding or mentoring junior technologists or project contributors Strong communication and collaboration skills with stakeholders at all levels A proactive approach to innovation and continuous improvement Why This Role Stands Out Lead and grow a team during a high-growth business cycle Drive IT strategy and modernization during critical scaling Significant visibility with leadership and product stakeholders Opportunity to build long-term ownership of corporate infrastructure The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Contributes to the IT Support job family in a support capacity. Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT. Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and makes suggestions for improvements. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in IT Customer Support. .Strong knowledge of the following is preferred Microsoft operating systems and Microsoft Office. Networking switches and data networks. IP telecommunications systems. Capability to analyze problems and use sound judgement for determining solutions. Ability to clearly communicate with customers and other IT staff. At least 1 Year PC/LAN technical or equivalent experience preferred. Aptitude for providing strong customer service through interactions and communications, verbally and written. A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity. Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT discipline 1 to 3 years of experience required. Associate degree and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded. A+ certification or equivalent combination of education, training, and experience.

About the Role We're looking for a hands-on IT professional to support our team with both in-office and remote technology needs. You'll play a key role in keeping systems running smoothly, assisting colleagues with technical issues, and helping implement new technology initiatives across our offices. This is a hybrid role based in Kansas City, with occasional travel required. What You'll Do Provide practical technical support to staff, whether onsite or remotely, ensuring devices and systems function reliably. Troubleshoot and resolve hardware, software, and network issues quickly and effectively. Keep an accurate record of all IT equipment, software, and office technology. Assist with office moves, new setups, and technology upgrades. Identify opportunities to improve processes and workflows, and bring them to the team's attention. Install, configure, and maintain computers, peripherals, and other office technology. Travel up to 30% as needed for office support or project work. Be in-office at least three days per week, with flexibility for additional days depending on business needs. What We're Looking For 3+ years of experience in IT support or a related field. Strong skills with Microsoft Office and experience with document management systems, such as NetDocuments. Solid understanding of networking fundamentals and hands-on troubleshooting for hardware and software. Experience supporting network printers, copiers, and multifunction devices. Knowledge of iOS devices and mobile device management (MDM) tools is a plus. Ability to provide clear guidance and basic training to end-users. Bachelor's degree in Information Technology, Information Systems, or a similar field preferred. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Hardware Support We are seeking a proactive and technically skilled Onsite IT Support Specialist to support our manufacturing plant and office operation. This role is critical in ensuring smooth day-to-day functionality of our hardware and application systems. You will be the primary onsite contact for troubleshooting hardware issues and providing desktop support, while collaborating remotely with our Lead Developer and contracted IT team for backend and application-related issues. Key Responsibilities Troubleshoot, maintain, and service shop floor hardware including label printers, tablets, and barcode scanners. Ensure all devices are operational and minimize downtime on the shop floor. Application Support Act as the onsite liaison for our custom IMS (Inventory Management System) application. When backend errors occur, work with the remote developer to diagnose and resolve issues. Perform basic application troubleshooting and escalate complex issues as needed. Desktop & Network Support Provide day-to-day desktop support for onsite employees, including: PC troubleshooting and maintenance. VPN connectivity support. Coordination with the contracted IT team for advanced network or infrastructure issues. Documentation & Communication Maintain clear records of issues, resolutions, and hardware inventory. Communicate effectively with remote teams and onsite staff to ensure timely resolution of problems. Qualifications Required Skills & Experience Minimum Associate's Degree in Information Technology, Networking, or similar curriculum, or equivalent educational and practical work experience. 2+ years of experience in IT support, desktop support, or a similar role. Strong troubleshooting skills for hardware (printers, scanners, tablets) and Windows-based PCs. Familiarity with VPN setup and troubleshooting. Excellent communication skills for remote collaboration. Preferred Skills Experience with Zebra printers and barcode scanning devices. Basic understanding of web-based applications and backend error troubleshooting. Ability to work independently and prioritize tasks in a fast-paced environment. Experience with Microsoft and Office365 applications including PowerApps, PowerAutomate, Sharepoint. Willingness to learn new skillsets, applications and processes. The Crump Group USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Job Type: Full-time Benefits: 401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Relocation assistance Tuition reimbursement Vision insurance Work Location: In person

IT Support 6 month contract Chesterfield, MO Rate: $18-$23/hr. (5X/WEEK ONSITE) The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available. Main Responsibilities: • Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements. • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. • Document and reports on work completed to ensure compliance with Company and Customer Procedures. • Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met. • Provide customer service to internal and external customers to ensure consistent experience. • Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. The Ideal Candidate • Able to follow instructions and procedures • Proven experience in IT Desktop Service environment. • Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role • Demonstrates an organized approach to work. • Demonstrates customer • Windows experience required SKILLS The Ideal Candidate • Able to follow instructions and procedures • Proven experience in IT Service environment. • Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role • Demonstrates an organized approach to work. • Demonstrates customer Checking conference rooms, imaging, Inventory, preparing computers for disposal. - What is the role doing? (For example, deployment, configuration, support) Checking conference rooms, imaging, Inventory, preparing computers for disposal. - What is the technical environment, & minimum (technical) skills/experience needed? Basic Computer skills -Will this contract be extended or convert full time after the 8 months? Currently looking at 6 months but possible to extend longer. - Are there any professional accreditations required for the role? A+ certification not required but recommended. - What are the ‘nice to have' skills/experience? Imaging computers, maintaining inventory. - Does the resource need experience of working in any particular sector? None - Will the resource be working alone or in a team? With a team but will have independent task. - Is the person expected to travel for the role? (Travel arrangements need to be discussed with the service provider in advance) NO -Is the role hybrid, remote, or onsite? Onsite Skills & Requirements Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements. Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. Document and reports on work completed to ensure compliance with Company and Customer Procedures. Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met. Benefits/Other Compensation This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is ‘do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text ************. Drug testing may be required; please contact a recruiter for more information.

Are you someone who enjoys solving inefficiencies, cleaning up digital clutter, and building smarter systems? Join Merchants Bonding Company as a Systems Support Intern and play a key role in helping departments across the company transition to a modern Microsoft environment. This is an excellent opportunity for students looking to gain hands-on experience in tech - especially those in the early stages of their college career who want to build real-world skills and work across teams in a collaborative, growth-oriented environment. About Us At Merchants Bonding, we have a positive and collaborative environment where your ideas are valued, and your growth is prioritized. We work hard to deliver first-class experiences in all our relationships. Our commitment to innovation and building trust secured our spot among the top 10 surety companies in the country. Surety bonds are a vital part of industries like insurance, finance, and construction, where reliable business transactions are essential to protect all parties involved. Curious to learn more? Visit our website and social media to explore the perks and opportunities at Merchants. The Internship Experience Our internship program is truly a reflection of our overall culture. We value inclusivity and exploring new ideas, which results in a program that embraces fresh perspectives! The internship experience offers a blend of cross-departmental learning, community service projects, and opportunities for building connections through social and educational events. You'll engage in impactful business projects, working closely with your peers and industry professionals to gain invaluable real-world experience. Embrace the chance to grow professionally and personally in a vibrant, supportive environment! What You'll Do Support process improvements and system organization to enhance collaboration and efficiency across teams. Help optimize how employees store, share, and access information within Microsoft 365 tools. Assist in simplifying workflows and creating user-friendly tools and resources; help automate the boring stuff. Contribute to improving user experience through organization, usability testing, and clear documentation. Collaborate with departments and IT to identify opportunities for system improvements and ensure successful adoption. Competencies You'll Use Time Management - Prioritize, plan, and follow through on tasks while supporting multiple departments. Communication - Clearly explain technical concepts to non-technical users in a helpful and approachable way. Technology - Use Microsoft 365 tools to support digital organization, automation, and troubleshooting. Critical Thinking - Analyze digital systems and suggest practical, scalable improvements. Career & Self Development - Take ownership of learning and apply new knowledge to real-world systems and processes. Professionalism - Show integrity, respect, and accountability in all workplace interactions.

Mid-Level IT Engineer Experience: 4+ years Salary: $180,000-$250,000 all-in (flexible) About the Role: A growing finance firm is seeking a versatile Mid-Level IT Engineer to join their small, fast-paced technology team. This “jack-of-all-trades” role combines user support, desktop engineering, and IT infrastructure projects. The engineer will work closely with the internal application development team and may occasionally support infrastructure needs on the application side. Responsibilities: Provide end-to-end user support for VIPs, including troubleshooting, application support, and onboarding/offboarding. Manage and maintain desktop environments using Intune, Autopilot, and related tools. Plan, implement, and support IT infrastructure projects, including cloud and on-premises systems. Handle all phases of technology projects: scoping, buy vs. build analysis, vendor research, POCs, vendor onboarding, implementation, deployment, and user training. Collaborate closely with cross-functional teams to ensure technology solutions meet business needs. Maintain documentation, dashboards, and reporting related to IT operations and projects. Qualifications: 5+ years of experience in IT support, desktop engineering, or IT infrastructure projects. Experience in fast-paced finance environments such as hedge funds or private equity preferred. Comfortable interacting with executives and VIPs, with strong communication skills. Proven ability to manage multiple projects with minimal guidance. Technical Skills / Tools: Azure / Office365 Intune / Autopilot Netskope / Zscaler Egnyte, iManage, or other SaaS DMS Azure DevOps / Terraform Cisco / Palo Alto networking equipment Perks & Benefits: Flexible salary structure within $180-$250k all-in. Commuting fees covered. Free breakfast and lunch onsite. Hybrid flexibility: onsite 5 days/week with summer remote options. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

127678 **_Zurich North America's Apprentice Program_** Zurich is accepting resumes for our 2026 Apprentice Program, apply today! The program launches at the beginning Summer 2026 as early as June 16th through July 14th. **About the program:** Our innovative IT Insurance Apprentice Program allows participants to simultaneously gain their **_first-time higher_** **_education_** and the experience to launch a rewarding career in commercial insurance. In our **Schaumburg Headquarters** office Apprentices will support our **IT Governance and Reporting Team** with: + Develop understanding within IT governance and reporting, and project delivery. + Working on governance and reporting tasks, assisting with project delivery tasks. + The applicant will be assessed on competencies and work completion defined in monthly governance operation tasks and project delivery support. **Earn & Learn:** The two-year program offered in **Schaumburg, IL** combines targeted coursework at **Harper Community College** in Palatine, Illinois (a northwest suburb of Chicago) with relevant work rotations at Zurich North America's headquarters in Schaumburg, Illinois. _ The ideal candidate is seeking a first-time associate degree and has minimal college credits completed._ Apprentices who successfully complete this two-year program will: + Work in a paid, benefit-eligible full-time position at Zurich + Work 3x a week, School 2x a week, paid for all 40 hours/week + Earn a tuition-free Associate in Applied Science degree in: + Information Technology (Harper College, Schaumburg IL) + Receive a Department of Labor Certificate of Apprenticeship + Possess credentials and skills for today's ever-changing marketplace **Basic Qualifications:** + High School Diploma or equivalent. + Professional work experience not required. + Must be enrolled and validated as college ready by Harper Community College Admissions. This is a separate application process that can take place concurrently to Zurich's application process. **Preferred Qualifications:** + 1 or more years of work experience and/or leadership role in student activities and/or significant voluntary community service + Interest in pursuing a career in the insurance industry + Ability to balance multiple priorities between work and school deadlines + Strong customer service skills + Collaboration and problem-solving skills + Ability to communicate with impact + High degree of self-discipline and focus + Attention to detail + Ability to collaborate and work successfully in a team environment + Intermediate computer skills, specifically Excel + Ability to navigate learning and interactions in an online environment At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please clickhere (****************************************** . Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled.The proposed hourly rate for this position is $21.16, with short-term incentive bonus eligibility set at 5%. As an insurance company, Zurich is subject to 18 U.S. Code § 1033. A future with Zurich. What can go right when you apply at Zurich? Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500 . Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (********************************* to learn more. Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. Location(s): Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI- EOE Disability / Veterans

Zurich North America's Apprentice Program Zurich is accepting resumes for our 2026 Apprentice Program, apply today! The program launches at the beginning Summer 2026 as early as June 16th through July 14th. About the program: Our innovative IT Insurance Apprentice Program allows participants to simultaneously gain their first-time higher education and the experience to launch a rewarding career in commercial insurance. In our Schaumburg Headquarters office Apprentices will support our IT Governance and Reporting Team with: * Develop understanding within IT governance and reporting, and project delivery. * Working on governance and reporting tasks, assisting with project delivery tasks. * The applicant will be assessed on competencies and work completion defined in monthly governance operation tasks and project delivery support. Earn & Learn: The two-year program offered in Schaumburg, IL combines targeted coursework at Harper Community College in Palatine, Illinois (a northwest suburb of Chicago) with relevant work rotations at Zurich North America's headquarters in Schaumburg, Illinois. The ideal candidate is seeking a first-time associate degree and has minimal college credits completed. Apprentices who successfully complete this two-year program will: * Work in a paid, benefit-eligible full-time position at Zurich * Work 3x a week, School 2x a week, paid for all 40 hours/week * Earn a tuition-free Associate in Applied Science degree in: * Information Technology (Harper College, Schaumburg IL) * Receive a Department of Labor Certificate of Apprenticeship * Possess credentials and skills for today's ever-changing marketplace Basic Qualifications: * High School Diploma or equivalent. * Professional work experience not required. * Must be enrolled and validated as college ready by Harper Community College Admissions. This is a separate application process that can take place concurrently to Zurich's application process. Preferred Qualifications: * 1 or more years of work experience and/or leadership role in student activities and/or significant voluntary community service * Interest in pursuing a career in the insurance industry * Ability to balance multiple priorities between work and school deadlines * Strong customer service skills * Collaboration and problem-solving skills * Ability to communicate with impact * High degree of self-discipline and focus * Attention to detail * Ability to collaborate and work successfully in a team environment * Intermediate computer skills, specifically Excel * Ability to navigate learning and interactions in an online environment At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed hourly rate for this position is $21.16, with short-term incentive bonus eligibility set at 5%. As an insurance company, Zurich is subject to 18 U.S. Code § 1033. A future with Zurich. What can go right when you apply at Zurich? Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more. Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. Location(s): Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI- Nearest Major Market: Chicago

Zurich North America's Apprentice Program Zurich is accepting resumes for our 2026 Apprentice Program, apply today! The program launches at the beginning Summer 2026 as early as June 16th through July 14th. About the program: Our innovative IT Insurance Apprentice Program allows participants to simultaneously gain their first-time higher education and the experience to launch a rewarding career in commercial insurance. In our Schaumburg Headquarters office Apprentices will support our IT Governance and Reporting Team with: Develop understanding within IT governance and reporting, and project delivery. Working on governance and reporting tasks, assisting with project delivery tasks. The applicant will be assessed on competencies and work completion defined in monthly governance operation tasks and project delivery support. Earn & Learn: The two-year program offered in Schaumburg, IL combines targeted coursework at Harper Community College in Palatine, Illinois (a northwest suburb of Chicago) with relevant work rotations at Zurich North America's headquarters in Schaumburg, Illinois. The ideal candidate is seeking a first-time associate degree and has minimal college credits completed. Apprentices who successfully complete this two-year program will: Work in a paid, benefit-eligible full-time position at Zurich Work 3x a week, School 2x a week, paid for all 40 hours/week Earn a tuition-free Associate in Applied Science degree in: Information Technology (Harper College, Schaumburg IL) Receive a Department of Labor Certificate of Apprenticeship Possess credentials and skills for today's ever-changing marketplace Basic Qualifications: High School Diploma or equivalent. Professional work experience not required. Must be enrolled and validated as college ready by Harper Community College Admissions. This is a separate application process that can take place concurrently to Zurich's application process. Preferred Qualifications: 1 or more years of work experience and/or leadership role in student activities and/or significant voluntary community service Interest in pursuing a career in the insurance industry Ability to balance multiple priorities between work and school deadlines Strong customer service skills Collaboration and problem-solving skills Ability to communicate with impact High degree of self-discipline and focus Attention to detail Ability to collaborate and work successfully in a team environment Intermediate computer skills, specifically Excel Ability to navigate learning and interactions in an online environment At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed hourly rate for this position is $21.16, with short-term incentive bonus eligibility set at 5%. As an insurance company, Zurich is subject to 18 U.S. Code § 1033. A future with Zurich. What can go right when you apply at Zurich? Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500 . Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more. Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. Location(s): Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-

Consider joining NJM's 2026 Paid Summer Intern Program! This is a robust program that includes: Lunch with our leaders. Meaningful work where you are a contributor and collaborator. Team Intern Project: Researching and presenting a business question to our top leaders. Leader Presentations: Insurance Industry, Key Departments and how they work and more. Intern Fun: Night at the Trenton Thunder Game Volunteer events to give back to the community in which we serve. Networking events Team building games Here is what our interns said about our program! John: “NJM is a place to learn and grow. The community is truly special.” Kyle: “I cannot recommend this internship enough to other students! The SIU internship has become a cornerstone of my professional and academic development and has laid a foundation for my future endeavors.” Maggie: “People are here to help, and we are here to learn.” Joe: "I truly cannot imagine having interned at someplace other than NJM over the past year. I consider myself so extremely lucky to have had this excellent opportunity!" Learn the quality engineering function in the software development lifecycle and assist Workday technical teams with : Developing and making improvements to test automation scripts and design. Working with other functional and technical team members to learn Human Resources & Finance business processes to implement automation tests. Working with the lead to learn automation framework. Creating automated test scripts to test Workday application. Executing automated tests to support project delivery teams. Required Qualifications and Experience: Rising senior or junior pursuing a bachelor's degree in information technology, cybersecurity or computer science. Some programming background. Adaptable to handle multiple requests at once. Work in a team-oriented environment. Minimum of a cumulative 3.0 GPA or higher (3.5 or above is preferred). Commutable to our West Trenton, New Jersey office. The Workday Technical Intern role can pay up to $21-$25. Starting Rate: $21 Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

Consider joining NJM's 2026 Paid Summer Intern Program! This is a robust program that includes: Lunch with our leaders. Meaningful work where you are a contributor and collaborator. Team Intern Project: Researching and presenting a business question to our top leaders. Leader Presentations: Insurance Industry, Key Departments and how they work and more. Informational interviews in areas you want to learn more about. Intern Fun: Night at the Trenton Thunder Game Volunteer events to give back to the community in which we serve Networking activities Game days Here is what our interns said about us! John: “NJM is a place to learn and grow. The community is truly special.” Maggie: “People are here to help, and we are here to learn.” Joe: "I truly cannot imagine having interned at someplace other than NJM over the past year. I consider myself so extremely lucky to have had this excellent opportunity!" Job Description Respond directly to technical questions or issues, or refer them to the appropriate employee or group in a timely manner. Utilize in-house and Internet resources when researching solutions for job related issues. Keep current in technology and continuously expand knowledge through training and review of industry literature. Assist the Senior Workstation Specialists during large-scale projects related to workstation hardware, applications, and/or workstation OS upgrades. Work in coordination with the IT Service Desk in the Field Analyst capacity when assigned. Support Server and Network groups with regard to issues involving multiple workstations. Additionally, support all other IT disciplines as needed with regard to workstation issues. Address assigned work as defined in current call tracking tool. Adhere to current Service Level Agreements with regard to priorities and defined timelines for solution delivery. Investigate and resolve workstation problems regarding PC client OS, applications, and/or hardware. Resolve workstation problems with respect to their interaction locally and their participation on the NJM network. For hardware problems, initiate troubleshooting steps to resolve. If outside service is required, determine responsible vendor and take appropriate action. Provide support and advice to end-users in relation to PC software and hardware. Continuous Improvement efforts through Documenting Events & Procedures - Procedures for recurring activities need to be documented completely using existing templates and screen shots to create standard forms which are easily understood by co-workers. Work Orders, RFC's, Incident and Problem tickets need to be completely documented so that Management and co-workers gain a complete picture of what transpired by reading the tickets. Descriptions of problems and resolutions to the problems are completely documented so the knowledge can be reused by co-workers. Status information is recorded promptly on Work Orders and Assigned tickets so that accurate, complete status is always available by reading the assigned Ticket. Status indicators, all dates and other fields (e.g. impact, priority) on tickets are accurately and completely valued. Required Skills Hands-on experience with Microsoft Windows support General knowledge and experience with Microsoft SCCM Experience with Ivanti, Adobe, iOS, and other 3rd party migration and personalization tools Hands-on experience with Microsoft Office products. General knowledge of active directory and group policy Experience with Dell Optiplex desktop line Experience with IBM/Lenovo hardware line Cumulative GPA 3.0 or greater The I.T. Workstation Support Intern position can pay $21-$25. Starting Rate: $21 Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

is expected to be fully on-site at our office location in New Berlin, NY. At Preferred, we understand the importance of holistic health. To meet the diverse needs of our employees, we offer a comprehensive set of benefits: Financial * Short-term disability, long-term disability, and life insurance coverage are provided at no cost * Optional benefits include enhanced life insurance and critical illness plans * 401k plan with an employer contribution that you will receive regardless of your own contribution to the plan * A cash-balance pension plan * Student Loan Repayment Assistance * A short-term incentive plan for all employees Social * Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year) * 7 days of paid sick leave * 10 paid company holidays * Personalized paid time off after 3 years! Emotional * Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelps group and digital resources * Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more! Physical * Medical, dental, and vision coverage options begin on the first day of employment * Health Savings Accounts (with a generous employer contribution!) YOUR PURPOSE AND FUNCTION IN OUR COMPANY: As a Junior IT Service Desk Technician, you will be the first point of contact for employees seeking technical assistance. You will respond to requests via our ticketing system, email, chat, or phone and help troubleshoot common IT issues related to hardware, software, and user accounts. This is an entry-level role designed for someone starting their career in IT, with opportunities to learn and grow under the guidance of senior technicians. You will work closely with the IT team to log issues, perform basic troubleshooting, and escalate more complex problems to experienced staff. Your role is essential in helping employees stay productive by providing timely and courteous technical support. * Respond to IT support requests submitted through the ticketing system, email, chat, or phone. * Gather basic information from users to understand and document the problem. * Perform initial troubleshooting steps for common hardware and software issues (e.g., password resets, printer problems, application errors). * Escalate complex or unresolved issues to senior IT staff. * Keep accurate records of issues and actions taken in the ticketing system. * Assist with setting up new computers, installing approved software, and configuring user accounts. * Help maintain inventory records for IT equipment and software licenses. * Follow established procedures for routine tasks such as system updates, backups, and equipment deployment. * Learn and follow company IT policies and security best practices. * Participate in training to expand your technical skills and knowledge of company systems. KEY CAPABILITIES FOR SUCCESS: * Basic understanding of computer hardware, operating systems, and common software applications. * Familiarity with Microsoft Windows 10/11 and Microsoft Office 365. * Strong communication and customer service skills. * Willingness to learn and ask questions when unsure. * Ability to follow written instructions and established processes. * Positive attitude and interest in building a career in IT support. QUALIFICATIONS: * High school diploma or equivalent required; coursework or informal experience in IT preferred. * CompTIA A+ certification (or working toward it) preferred. * Any hands-on experience with troubleshooting computers, even in a non-professional setting (school projects, volunteer work, personal builds) is a plus. ABOUT US: As a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company. We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer. Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. DISCLAIMER: This role (job) description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Preferred Mutual Insurance Company and its employees. The base pay range for this position is $22.50 to $27.00 paid on an hourly basis. The rate offered to any candidate will be reflective of the candidates experience and any relevant education, certification, or qualifications related to their ability to perform the responsibilities of this position as permitted by law.

Job Description Please note, this position is expected to be fully on-site at our office location in New Berlin, NY. At Preferred, we understand the importance of holistic health. To meet the diverse needs of our employees, we offer a comprehensive set of benefits: Financial Short-term disability, long-term disability, and life insurance coverage are provided at no cost Optional benefits include enhanced life insurance and critical illness plans 401k plan with an employer contribution that you will receive regardless of your own contribution to the plan A cash-balance pension plan Student Loan Repayment Assistance A short-term incentive plan for all employees Social Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year) 7 days of paid sick leave 10 paid company holidays Personalized paid time off after 3 years! Emotional Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelp's group and digital resources Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more! Physical Medical, dental, and vision coverage options begin on the first day of employment Health Savings Accounts (with a generous employer contribution!) YOUR PURPOSE AND FUNCTION IN OUR COMPANY: As a Junior IT Service Desk Technician, you will be the first point of contact for employees seeking technical assistance. You will respond to requests via our ticketing system, email, chat, or phone and help troubleshoot common IT issues related to hardware, software, and user accounts. This is an entry-level role designed for someone starting their career in IT, with opportunities to learn and grow under the guidance of senior technicians. You will work closely with the IT team to log issues, perform basic troubleshooting, and escalate more complex problems to experienced staff. Your role is essential in helping employees stay productive by providing timely and courteous technical support. Respond to IT support requests submitted through the ticketing system, email, chat, or phone. Gather basic information from users to understand and document the problem. Perform initial troubleshooting steps for common hardware and software issues (e.g., password resets, printer problems, application errors). Escalate complex or unresolved issues to senior IT staff. Keep accurate records of issues and actions taken in the ticketing system. Assist with setting up new computers, installing approved software, and configuring user accounts. Help maintain inventory records for IT equipment and software licenses. Follow established procedures for routine tasks such as system updates, backups, and equipment deployment. Learn and follow company IT policies and security best practices. Participate in training to expand your technical skills and knowledge of company systems. KEY CAPABILITIES FOR SUCCESS: Basic understanding of computer hardware, operating systems, and common software applications. Familiarity with Microsoft Windows 10/11 and Microsoft Office 365. Strong communication and customer service skills. Willingness to learn and ask questions when unsure. Ability to follow written instructions and established processes. Positive attitude and interest in building a career in IT support. QUALIFICATIONS: High school diploma or equivalent required; coursework or informal experience in IT preferred. CompTIA A+ certification (or working toward it) preferred. Any hands-on experience with troubleshooting computers, even in a non-professional setting (school projects, volunteer work, personal builds) is a plus. ABOUT US: As a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company. We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer. Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. DISCLAIMER: This role (job) description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Preferred Mutual Insurance Company and its employees. The base pay range for this position is $22.50 to $27.00 paid on an hourly basis. The rate offered to any candidate will be reflective of the candidate's experience and any relevant education, certification, or qualifications related to their ability to perform the responsibilities of this position as permitted by law.

Are you a rising junior, senior, or master's student interested in building IT experience on a collaborative team? Kinsale Insurance is offering paid summer internships across multiple IT disciplines, including application development, DevOps, and data analysis. You'll contribute to meaningful projects while learning from industry experts. About Kinsale Insurance Kinsale Insurance is an excess and surplus (E&S) lines insurer headquartered in Richmond, VA. We combine innovative technology with a high-touch, service-driven culture. Our IT team supports the business through software development, security, analytics, and systems infrastructure - all managed in-house at our new Richmond office. What You'll Do Depending on your track, a typical day may include: Application Development (Java & Angular) Building and enhancing software solutions aligned with business requirements Designing and automating test cases Learning best practices for development, QA, and release management Data Analysis (SQL & Python) Documenting workflows, processes, and requirements Running ad-hoc analyses and defect investigations Creating and automating reports for business leaders DevOps Engineering (Git, Python, Java & Angular) Designing and optimizing CI/CD pipelines Configuring Helm charts and Kubernetes environments Writing scripts and leveraging third party APIs to create and maintain enhancements to developer tools and processes Qualifications A successful candidate has: Working toward a bachelor's degree in computer science, information systems, technology, or related field Desire to collaborate and grow technical and soft skills Strong analytical and problem-solving ability Ability to manage multiple priorities Familiarity with programming languages (Java, Angular, Python preferred) and Generative AI Comfort with SQL queries and cloud platforms (AWS or Azure a plus) A compelling candidate also has: Hands-on experience with DevOps tools, containerization, or advanced data analysis Training & Development Weekly Lunch & Learns with leaders on career, technical, and industry topics Assigned project sponsor, mentor, and team support Exposure to multiple IT disciplines and business stakeholders Hiring Timeline Phone screens: November 2025 - January 2026 Interviews: February 2026 Offers extended after interviews Internship: 10 weeks beginning May 26, 2026 Work hours: Onsite in Richmond, VA, Monday-Thursday, 8:30 a.m.-4:00 p.m. Kinsale values strong financial responsibility. A credit check will be conducted as a part of the selection process for roles that require sound judgement, trustworthiness, or access to sensitive information.

We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Springfield, IL Horace Mann We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators. ********************************************************* keywords: position summary,management,administration,innovation,performance,education,experience,knowledge Infrastructure Operations $99,100.00 - $146,050.00 Overview: This position will work First Shift: 7:30am - 4:10 pm CST. We are seeking an experienced and driven IT Manager - Data Center Operations to lead a 24/7 IT Operations team. This individual will oversee the performance of IT staff across three shifts, ensuring optimal service delivery, systems uptime, and continuous improvement of IT operations. The ideal candidate will possess strong leadership, technical, and strategic planning skills to support the evolving needs of the business. Entity of type com.vizirecruiter.common.domain.model.Label with id: 7159 Responsibilities: * Lead and manage the IT Operations department across three shifts. * Set objectives and evaluate performance of IT staff; foster a high-performing, accountable team culture. * Recruit, develop, and retain talented IT professionals to support current and future operational needs. * Drive operational excellence, with support where needed, by organizing and leading quality improvement initiatives. * Prepare detailed activity and progress reports on departmental performance and initiatives. * Assign resources to projects, direct day-to-day activities, and assess quality and effectiveness of team deliverables. * Provide guidance on administrative processes, technical challenges, prioritization, and operational procedures. * Oversee feasibility studies, cost and time estimation, and implementation of new or enhanced systems and programs. * Use judgment and innovation to recommend improvements to existing procedures and develop new solutions where needed. * Define and implement IT strategies, policies, and procedures that enhance efficiency and align with organizational goals. * Ensure the organization's IT infrastructure supports strategic plans and business objectives. * Manage project timelines, resource coordination, and stakeholder communication. * Conduct system audits, verify compliance, and ensure the integrity of IT systems and processes. * Implement and maintain disaster recovery plans, backup solutions, and robust information security controls. * Prepare and manage the department's annual budget, analyze financial variances, and implement corrective actions as needed. * Maintain quality service by establishing and enforcing operational standards and best practices. * Build and manage strong relationships with strategic vendors and business stakeholders. Entity of type com.vizirecruiter.common.domain.model.Label with id: 317 Entity of type com.vizirecruiter.common.domain.model.Label with id: 237 Entity of type com.vizirecruiter.common.domain.model.Label with id: 219 Entity of type com.vizirecruiter.common.domain.model.Label with id: 362 Requirements: * Bachelor's degree in Computer Science, Management Information Systems (MIS), or a related technical field preferred. * Minimum of 5 years of experience in IT operations, with exposure to the insurance or financial services industry strongly preferred. * Proven ability to manage large teams, projects, and cross-functional collaborations. * Strong knowledge of IT infrastructure, data center operations, disaster recovery, and information security. * Excellent analytical, organizational, and communication skills. Entity of type com.vizirecruiter.common.domain.model.Label with id: 163 Entity of type com.vizirecruiter.common.domain.model.Label with id: 553 Entity of type com.vizirecruiter.common.domain.model.Label with id: 287

7:30am - 4:10 pm CST. We are seeking an experienced and driven IT Manager - Data Center Operations to lead a 24/7 IT Operations team. This individual will oversee the performance of IT staff across three shifts, ensuring optimal service delivery, systems uptime, and continuous improvement of IT operations. The ideal candidate will possess strong leadership, technical, and strategic planning skills to support the evolving needs of the business. Key Responsibilities Lead and manage the IT Operations department across three shifts. Set objectives and evaluate performance of IT staff; foster a high-performing, accountable team culture. Recruit, develop, and retain talented IT professionals to support current and future operational needs. Drive operational excellence, with support where needed, by organizing and leading quality improvement initiatives. Prepare detailed activity and progress reports on departmental performance and initiatives. Assign resources to projects, direct day-to-day activities, and assess quality and effectiveness of team deliverables. Provide guidance on administrative processes, technical challenges, prioritization, and operational procedures. Oversee feasibility studies, cost and time estimation, and implementation of new or enhanced systems and programs. Use judgment and innovation to recommend improvements to existing procedures and develop new solutions where needed. Define and implement IT strategies, policies, and procedures that enhance efficiency and align with organizational goals. Ensure the organization's IT infrastructure supports strategic plans and business objectives. Manage project timelines, resource coordination, and stakeholder communication. Conduct system audits, verify compliance, and ensure the integrity of IT systems and processes. Implement and maintain disaster recovery plans, backup solutions, and robust information security controls. Prepare and manage the department's annual budget, analyze financial variances, and implement corrective actions as needed. Maintain quality service by establishing and enforcing operational standards and best practices. Build and manage strong relationships with strategic vendors and business stakeholders. Qualifications Bachelor's degree in Computer Science, Management Information Systems (MIS), or a related technical field preferred. Minimum of 5 years of experience in IT operations, with exposure to the insurance or financial services industry strongly preferred. Proven ability to manage large teams, projects, and cross-functional collaborations. Strong knowledge of IT infrastructure, data center operations, disaster recovery, and information security. Excellent analytical, organizational, and communication skills. $99,100.00 - $146,050.00 Salary is commensurate to experience, location, etc. #LI-NW1 Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we've broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we're publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets. We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators. EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status For applicants that are California residents, please review our California Consumer Privacy Notice All applicants should review our Horace Mann Privacy Policy

We are seeking the ideal candidate to join our team in a Sr. IT Support Technician role. They will perform PC support, basic systems administration, network security, user account management, wireless network management, documentation, and provide IT-related information and guidance to all users throughout the Organization. The Sr. IT Support Technician will resolve any trouble tickets relating to technical difficulties with hardware and software. The Sr. IT Support Technician will assist with installing, repairing, monitoring and maintaining all PC equipment, including printers, and communication equipment. **This is a full-time on-site position reporting to the Bedford Park, IL corporate headquarters. DUTIES & RESPONSIBILITIES: Troubleshoot all desktop/laptop/network/phone issues. Maintain an inventory of hardware and software. Manage the corporate network including servers and workstations. Monitoring the servers for hardware/software performance issues. Plan and coordinate upgrades, patches and new corporate technologies. Monitor daily and weekly backups. Install and maintain Multifunction printers Serve as in-house Microsoft software resource for Microsoft operating systems and applications, including PowerPoint, Outlook, Word, and Excel Responsible for leading and delegating the Support Team staff members. Knowledge, Skills & Abilities: Technical Skills: Bachelor's Degree and/or Certifications and 4-5 years' experience preferred. Advanced technical expertise of IT Service Desk experience required. Leadership training or experience is desired. Preferred Experience with Zendesk Service Desk software and Asset Sonar Inventory Management systems. Ability to resolve 2nd-3rd tier support issues. Ability to communicate with C-Level staff effectively. Desktop deployment and support skills for Windows 10 desktops/laptops. Familiarity with network and endpoint monitoring software. Familiarity with backup and recovery tools. Familiarity with firewalls, wireless access points and managed switches. Phone system and cabling experience. Printer management and troubleshooting skills. Experience with setting up Microsoft based systems, support mechanisms, and architectures. Server support skills for Windows Server 2012+. Solid network analysis and troubleshooting skills. Exchange Server/Microsoft 365 integration and management. Non-Technical Skills: Solid written and verbal communication skills. Ability to communicate status of tasks and changes (daily, progresses, and milestones). Ability to prioritize tasks and manage overall workload. Must be comfortable working in a small, fast moving environment and willing to step up and take responsibility for their deliverables. A self-starter able to work with minimal supervision. Must have keen attention to detail and quality of work. Effective organization skills, with the ability to simultaneously work on multiple projects. Ability to communicate and interact with a diverse group of perspectives. Strong customer service orientation.

Job Description IT Systems Administrator Join the dynamic team at Gateway Truck and Refrigeration (GTR), a reputable and expanding dealership specializing in Carrier Refrigeration, Volvo, Hino and TICO products with 15 locations in Illinois, Missouri, Tennessee, and Wisconsin. GTR is seeking an experienced IT Systems Administrator to assist our IT Department in Collinsville, IL. At GTR, we are not just an employer; we are a second-generation, family-owned business that deeply values our employees' well-being and professional growth. We are seeking a service-oriented and self-motivated professional who will play a vital role in maintaining and monitoring our computer systems and network and solving complex technical issues for our business. If you describe yourself as a highly organized, detail-oriented, and a great problem solver, this is the position for you! JOB DUTIES: Assist with installing and configuring software and computer systems Troubleshoot and resolve software or hardware issues Assist peers with any technical support issues they may have Assist with the implementation of new applications or solutions Assist and provide password and login credentials for users Participate in meetings to provide insight into technical requirements Other duties as assigned SKILLS AND ABILITIES: Strong organization and communication skills Time management skills with the ability to complete all assigned tasks Analytical skills with the ability to study problems and identify solutions Team-oriented with strong interpersonal communication and relationship-building skills Ability to manage many projects simultaneously and quickly adjust priorities Excellent written and verbal communication skills Excellent customer service QUALIFICATIONS: Associate's degree or equivalent within a related field 2+ years of experience in a technical support role preferred Working knowledge and experience with a variety of software, hardware and applications is beneficial BENEFITS: 401K with company matching Health, Dental and Vision Insurance Company paid Short-term & Long-term Disability Insurance Company paid Life Insurance We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.